Test 1: (Units 1-2)

Test 1 (Units 1-2)
Name: Mark:
Reading Comprehension (20 points)

1 Read the e-mail. Then answer the questions below. (10 points)
From: Emily Wallace

To: All employees
Subject: The move to Morgan Street
To all employees,
As you know, we’re excited about our new building on Morgan Street. It is now ready for us
to move in.
1. W
eb designers and data entry operators will move on Monday morning 12th March, from
9.30 am. They will both be on the third floor, with the new cafeteria.
2. S
oftware testers and programmers will also move on Monday, but after 2.00 pm. They will
be on the second floor.
3. H
elpdesk technicians and support technicians will move on Tuesday 13th March. Each
department has got its own office on the first floor with our beautiful new retail shop.
The cafeteria won’t be open the first week. Bring your own lunch or you can buy food at
Duncan’s Deli. It’s at 26 Morgan Street.
Please note that Alan Piper is our new network administrator and his office is on the second
floor. Please contact me if there are any problems during the move.
Emily Wallace
Assistant Manager
Where can you find these in the new building?

1. helpdesk technicians
2. the network administrator
3. programmers
4. the cafeteria
5. the shop
2 Complete the sentences. (10 points)

1. This e-mail is for .
2. Web designers will move on Monday from .
3. Support technicians will move on .
4. The company is opening a new .
5. The first week, employees can’t buy .
COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 1

Test 1: Units 1-2
Vocabulary (50 points)

1 Circle the correct answer. (8 points)
1. Please turn on / screw / turn off the computer when you finish.
2. Our web designer is on the ten / fourth / twenty floor.
3. You need a switch / keyboard / fan to write an e-mail on your PC.
4. Please remove / check / maintain the virus from my computer.
5. Jack has got a job in a hotel. He works in the health / manufacturing / hospitality and leisure sector.
6. You don’t have to remove the computer from its heat sink / case / clip. Just remove the side panels.
7. Cheap / Little / Heavy is the opposite of expensive.
8. A helpdesk technician solves / designs / installs problems over the phone.
2 Match A and B to form phrases. Then complete the sentences with the correct phrases. (12 points)
A B
1. hard a. tester
2. power b. panel
3. plug c. card
4. front d. in
5. software e. supply
6. sound f. drive
1. A checks new IT programs.

2. Use that socket to your computer.
3. You need a to listen to music on your computer.
4. Can I use this socket for the ?
5. Sometimes the power switch is on the .
6. A computer keeps its data in the .
3 Write the number or ordinal in words. (10 points)

1. 1,500
2. 9th
3. 57
4. 24
5. 100
6. 3rd
7. 82
8. 21st
9. 12th
10. 18
4 The words in bold are in the wrong sentences. Write them next to the correct sentences. (10 points)
1. Sue needs a loud laptop, because she carries it to school every day.
2. Repair the power supply before you open the motherboard.
3. Could you please design my laptop?
4. David wants to become a mouse.
5. My old computer is light. I must buy a new one.
6. You can put the disc into this programmer.
7. I can’t hear you. The music is too quick.
8. Dan is so useless. He always finishes first.
9. That slot is really cheap. It’s only £5.
10. Do you know how to disconnect a website?
2 COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books

Test 1: Units 1-2
5 Complete the word or phrase in each sentence with the missing letters. (10 points)
1. Look at all those parts. Can you a b e them again?
2. Tony will have his w t birthday next month.
3. You can n n c your computer to the TV.
4. Which p do you use on your mobile phone?
5. Jenny is studying du n. She wants to be a teacher.
6. Our new data entry operator is very q e . She doesn’t talk much.
7. A th b r d has got a fan to keep it cool.
8. The network administrator is on the o t floor of the building.
9. Pete is a support technician and he t ub sh t s people’s problems.
10. I want to take the computer outside. Have you got a long c l e?
Functional Language (10 points)

Match the sentences in A to the responses in B.
A B
1. What skills do you need for your job? a. Try the fifth floor.
2. What sort of laptop are you looking for? b. OK. It’s in.
3. And this is Anna. c. I’m a software tester.
4. Can I help you? d. You must be good at troubleshooting.
5. Insert the sound card into the sound card slot. e. How much is it?
6. What does your job involve? f. Nice to meet you, too.
7. I’m looking for the programmers. g. A small, light one.
8. Thank you. h. Yes, I’m looking for a new keyboard.
9. What’s your job? i. You’re welcome.
10. I think this laptop is what you’re looking for. j. I design web pages for the Internet.

Test 1: Units 1-2
Listening Comprehension 2 (20 points)
1 Listen to three IT workers’ conversations. Circle the correct answers. (10 points)
1. Mary is helping a customer at a computer shop / hardware company / trade exhibition.
2. The customer has got a manufacturing business / bank / software company.
3. Laura Flax works in the IT Department / is a programmer / is the network administrator.
4. Mr Howard’s office is on the first floor / third floor / second floor.
5. The monitor doesn’t work because there isn’t a power supply / there’s a cable missing /
the box is empty.
2 Listen again and answer the questions. (10 points)

Conversation 1:
1. What number display does the customer want to see?

2. How does Mary describe the software products display?

Conversation 2:
3. Why doesn’t the employee know Mr Howard?

Conversation 3:
4. Where does Sam work?

5. What did Sam tell the customer to do first?


Test 2 (Units 3-4)
Name: Mark:

1 Read the advert. Then complete the sentences below. (10 points)
PC
PLANET
PC PLANET’S
CHRISTMAS SALE
Laptops and tablets for everyone!
Easy payments
All our new computers have got Windows 10
Item Palbook Deluxe 750 Ural X560 Laptop Apek CD422 GoBook
Size 13.3” 15.8” 11.6”
Colour black silver, blue, red, white white
Memory 8 GB 4 GB 2 GB
Storage 750 GB 1 TB 500 GB
Battery life 10 hours 8 hours 12 hours
Sale price £599.99 £229.00 £149.99
Savings £100 £179 £30
Other All aluminium, very light Superfast Slimline
information Full HD screen USB-C port for quick transfer Perfect for all online activity
Ergonomic keyboard of videos Built-in WiFi
All laptops come with an 18-month guarantee
1. PC Planet sells .
2. The has got the biggest memory.
3. The has got the most powerful battery.
4. The price reduction on the Apek CD 422 GoBook is .
5. The keyboard on the is user-friendly.
2 Answer the questions. (10 points)

1. In which month would you probably see this advert?

2. Which operating system does each computer contain?

3. Which computer is the largest?

4. Which computer is available in more than one colour?

5. Which computer can store the largest amount of information?


Test 2: Units 3-4

1. All-in-one / Wide-screen / Built-in TVs are very popular.
2. I need to fix my computer. It’s broken / flexible / slimline.
3. We are looking for a secure / complicated / reliable printer.
4. The date on this invoice / quantity / subtotal is 20th June.
5. To move to the next line, press the command key / space bar / return key.
6. You need a scanner / gaming controller / printer to play that game.
7. Use a slash / full stop / semicolon at the end of a sentence.
8. An e-mail address always contains an apostrophe / exclamation mark / at symbol.
2 Add one of the words or phrases below to each of the word groups. (8 points)
cash w brackets w out of stock w practical
webcam w below w postage and handling w alt key
1. control key w delete key w
2. microphone w projector w
3. powerful w portable w
4. question mark w hyphen w
5. above w over w
6. credit card w cheque w
7. payment date w shipping w
8. reorder w overstocked w
1. The bank is beside the supermarket and the post office.
2. To write a capital letter, use the ergonomic.
3. Could you please order it to Computex?
4. I can’t pay account. I haven’t got enough money.
5. The price of the computer includes cash.
6. Move the cursor with the shipping keys.
7. When did you charge your new printer?
8. Angela is sitting between Jennifer this year.
9. My new shift key mouse is great.
10. Have you got an arrow with us?
4 Circle the correct answer to complete the sentences. (6 points)

1. Use the … to upload photos from the iPhone to the computer.
a. USB charger b. remote control
2. My phone camera takes fantastic … photos.
a. high-3resolution b. user-friendly
3. Supermarkets use a … to get product prices.
a. stylus pen b. barcode scanner
4. We use … in a sentence to separate words in a list.
a. commas b. colons
5. Press the … to go back to a previous window.
a. escape key b. function keys
6. This printer can print 50 pages per minute. It’s … .
a. sturdy b. superfast

Test 2: Units 3-4
5 Match A to B to form sentences. Pay attention to the words in bold. (8 points)

A B
1. Jack can’t calculate the total a. because there are quotation marks around his
2. Every consumer has to pay words.
3. The manager is happy with his receptionist b. because he doesn’t know the price.
4. The quality of the sound is bad c. because she’s very dependable.
5. I know the president said that d. because the instructions aren’t simple.
6. This customer didn’t get her scanner e. because we made a mistake with the delivery date.
on time f. an amount of VAT on their order.
7. I don’t understand this g. to find the asterisk.
8. Look above number 8 on the keyboard h. because you’ve got cheap speakers.
6 Complete the sentences with the words below. (10 points)
headset w tab key w next to w caps lock key w payments w touch screen
in the middle of w top-of-the-range w run out of w flash drive
1. Open the app by tapping the with your finger.
2. It’s too expensive to pay for now. Can I buy it in ?
3. Transfer data from one PC to another using a .
4. This is an excellent laptop. It’s .
5. I don’t want to hear your music. Please use your .
6. Use the to advance the cursor to the next set point.
7. Sam and Laura live the school.
8. The printer has ink again. This page is blank.
9. Your e-mail is in capital letters because the is on.
10. The space bar is the keyboard.

Circle the correct response.
1. I’ve got a problem with my laptop. 6. Can you recommend a good webcam?
a. OK. First, make sure you’ve saved all your a. This one has got really good reviews.
work. b. There are good reports about this model.
b. I’ll come and take a look. c. Both a and b.
c. Both a and b. 7. What’s the price per unit?
2. This is Bob in the IT department. a. I’d like to place an order, please.
a. How many payments would you like? b. £60 each.
b. Hi! This is Sara from the fourth floor. c. Both a and b.
c. Both a and b. 8. We’re running low on microphones.
3. Have we got enough headsets? a. How many would you like?
a. We haven’t got any. b. The dust inside can make the keys stick.
b. No. We need to order urgently. c. Both a and b.
c. Both a and b. 9. Why have we got so many new motherboards?
4. What’s the best model? a. Unplug the keyboard.
a. These are all reliable. b. The supplier sent us too many.
b. We’ll send out the order today. c. Both a and b.
c. Both a and b. 10. I’d like to place an order.
5. I suggest you buy something like this. a. Certainly!
a. I ordered a box last week. b. What exactly do you need?
b. Thanks for the recommendation. c. Both a and b.
c. Both a and b.

Test 2: Units 3-4
1 Listen to Tom and Doris taking an inventory. Then fill in the form below. (10 points)
ACME
COMPUTER SERVICES – Inventory
Date: 15th June
Type Number in stock Action

Model A 1. Check with Mr Brown
Printers
Model B 1
Model A 3 Order 6
Scanners
Model B 0 2.
Standard 3.
–
Keyboards 4. 5 –
Standard 5.
–
Mouses
Wireless 18 –

1. What type of inventory are Tom and Doris doing?

2. What does Tom ask Doris to do?

3. According to Tom, when did Mr Brown order the printers?

4. Why don’t they order any mouses?

5. Why does Doris tell Tom to wait?


Test 3 (Units 5-6)
Name: Mark:

1 Read the e-mail. Then write T (true), F (false) or DS (doesn’t say) next to the sentences below. (10 points)
To: Ms Sandra Thomas

From: Georgina Little, Compexport
Subject: Your application
Dear Ms Thomas,
Thank you for your letter of application dated 6th March.
As you saw in our advert, our company gives technical support to businesses. At the
moment, we are looking for professional people to deal with troubleshooting at the helpdesk.
Compexport is an international company. We’ve got offices in Europe and the Far East. The
fact that you speak four languages and that you worked in Japan for five years will be an
asset to our company. You seem to be well qualified for the job and we’d like you to come in
for an interview.
Unfortunately, there is no reply from the telephone number you gave us. It appears to be
a wrong number. Please answer this e-mail as soon as possible with the correct number or
call me at extension 673 before Friday. I will be out of town next week. Otherwise, leave
a message with Jeremy, my secretary, and I’ll contact you when I get back.
Georgina Little
Head of Support
1. Compexport put an advert in the newspaper.

2. Sandra Thomas works for Compexport.
3. Compexport does business in many countries.
4. There is a department of Compexport in Japan.
5. Jeremy will be in the office when Ms Little is away.

1. Compexport needs experienced people to give .
2. Sandra Thomas is suitable for this position because .
3. Ms Little wants Ms Thomas to come to their office .
4. Compexport can’t contact Ms Thomas because .
5. Georgina Little is the at Compexport.

Test 3: Units 5-6

1. I can’t hear the music. Check the control panel / volume control / no signal message.
2. Please make sure / press and hold / freeze to install a new motherboard.
3. When you download a new program, you need to follow instructions / reopen / reinstall.
4. Please state / restart / shut down all computers at the end of the day.
5. You have to go to the airport / post office / train station to send this letter to France.
6. Do you know the password / mute box / power button to get into this computer?
7. I heard you recovered / logged off / lost your mobile phone. You can use mine.
8. Install this reception / anti-virus software / extension number to protect your computer.
2 Add one of the words or phrases below to each of the word groups. (6 points)
on your left w shopping centre w entrance w on holiday w replace w dial a number
1. factory w department store w
2. reinstall w reconnect w
3. out of town w in a meeting w
4. cut off w hang up w
5. go straight w opposite w
6. stairs w lift w
3 Circle the correct response. (6 points)

1. Where is the library? 4. The line is busy. Do you want me to put you on
a. It will reopen at 6.00. hold?
b. At the end of the corridor. a. Yes, he’s working on-site today.
c. It’s next to the power button. b. No. Can you tell him to contact me urgently?
2. Where is Susan working this week? c. Yes. You’ll find his office on your right.
a. She’s very professional. 5. Is Mr Jones in the office today?
b. She’s visiting her grandmother for a. Please repeat your name.
a week. b. Sorry. He’s unavailable this week.
c. She’s off-site – in Oxford – until Friday. c. He will contact you later.
3. Can we travel together to work tomorrow? 6. Are you going to the sports centre after work?
a. Yes. Let’s meet at the train station. a. Yes. We can meet there tomorrow.
b. Yes. Let’s meet on-site. b. No. Turn right at the exit.
c. Yes. You turn left here. c. Yes. There’s a good class at 18:30.
4 Match A and B to form correct sentences. (6 points)
A B
1. I dialled the wrong number and a. can I take a message for her?
2. There’s no reply b. on the line for you.
3. Could you ring back, because c. got your office by mistake.
4. Mandy’s line is busy – d. his line is engaged?
5. Mr Devon? I’ve got John Blake e. I’m putting you through.
6. Just a minute Pete, f. from that extension number. Can you please ring
later?

Test 3: Units 5-6
1. The monitor isn’t working. I’ll check if there’s a l e c nn t n.
2. Call me later and we can d u s t in more detail.
3. I can’t hear you. Please r a that.
4. Theresa, there’s a c l r on the line for you.
5. Mr Trevor went out for lunch. I e e t him back at 2.00
6. Please b p your computer before you leave today.
7. It’s important that you call the customer a o n s possible.
8. You can ask the receptionist. She’s at the desk on the g d floor.
6 Complete the mini-dialogues with the words and phrases below. (10 points)
deal with w avoid w leave a message w take down w urgent
return your call w make sure w out of the office w be careful w spell that
1. A: Please not to interrupt Mr Carson when he’s in a meeting.
B: Don’t worry. I’ll doing that.
2. A: Danny, please could you this customer?
B: Mr Moore is , so I must take his calls.
3. A: I want to for Ms Forrester. I’m Adam Winter from Expocell.
B: Sure. Could you please ?
4. A: Mr Clement needs a person to some notes at the meeting.
B: Sure. I’ll ask Sandra to she comes.
5. A: Ms Reed can tomorrow.
B: No! That’s too late. The matter is .
7 The words and phrases in bold are in the wrong sentences. Write them next to the correct sentences.
(6 points)
1. I can’t hear you. Can you please transfer?
2. I’m sorry, but I must reopen for a minute. Please stay on the line.
3. Make sure you press this button before you interrupt a call.
4. Don’t take a message Mr Williams. He’s in a meeting.
5. Could you please speak up for Jim in IT? Tell him Sara called.
6. That restaurant will put you on hold next month.

A B
1. Can I help you with anything else today? a. The password is written on your work plan.
2. What’s the best solution for that? b. Yes, of course. It’s N-O-B-L-E-S.
3. Who am I speaking with, please? c. They lost some data.
4. We weren’t very happy with the service we d. Yes, it’s connected.
received. e. It’s opposite the sports centre.
5. How do I access the backup system? f. It’s Mike from the helpdesk.
6. Can you spell your last name, please? g. Oh, I’m sorry to hear that.
7. Where is it exactly? I don’t remember. h. No, thanks. That will be all.
8. Have you tried checking the power cable? i. Open the backup system and copy the lost
9. What’s the problem there? information onto their system.
10. Can I transfer you to Pete in IT? j. No, thanks, I’d rather deal with Nat Jones.

Test 3: Units 5-6
1 Listen to three telephone conversations and circle the correct answers. (10 points)
1. Mark will see the library … .
a. next to the bank
b. opposite the school
c. on his left
2. The library is open … .
a. every afternoon
b. on Tuesday afternoons
c. on Tuesday mornings
3. Jenny works … .
a. at Computechnix
b. in the same department as Matt Summers
c. at LM Computers
4. Kevin Butler … .
a. will ring back
b. is not available to take the call
c. will take a message
5. Laura asks John … .
a. to leave a message
b. to spell his name
c. if he’s on holiday

Conversation 1:
1. What must Mark teach the librarian?

Conversation 2:
2. Why can’t Paul Lowe speak to Ivor Brown?

3. Which department does Matt Summers work in?

Conversation 3:
4. What does John want Kevin Butler to do?

5. How do you spell John’s last name?


Test 4 (Units 7-8)
Name: Mark:

1 Read the e-mail. Then answer the questions below. (10 points)
To: Evan Andrews

From: Sally Trent, Sales and Marketing Manager
Subject: Tomorrow’s Schedule
Hi Evan,
My mum is in hospital, so I won’t be in the office before 2 o’clock tomorrow.
Could you please make the arrangements for Wednesday’s conference? Helen can confirm
the number of participants.
1) Call the caterers to check they’ve received our order for light refreshments. Give them the
number of participants.
2) Ask Annie if she’s ready to give a presentation this Wednesday. Tell her I’m sorry it’s so
soon. I got the dates mixed up.
3) Speak to Dave in IT about the equipment we need for the conference.
Would you please postpone my quarter past ten meeting with the accounts department and
reschedule it for Friday? Check my calendar first.
I’d also like an appointment with our network administrator. Please find out if he can meet
me on Tuesday afternoon for half an hour.
Finally, send a memo to IT – the printer in my room is making a noise.
Please clear your schedule and see that you are free when I come in. Remind me that we
need to make a claim for the headsets and webcams that were lost in the post last month.
Our customer is asking for compensation.
Thanks,
Sally
1. Who must Evan speak to before he calls the caterers?

2. When does Sally want to meet with the accounts department?

3. Who does Sally want to speak to for a short while?

4. Which piece of equipment needs to be repaired?

5. Why is a customer asking for compensation?

2 Write T (true), F (false) or DS (doesn’t say) next to the sentences below. (10 points)
1. Sally hopes to be at work the next afternoon.
2. Participants at the conference will get a meal.
3. Annie has got the presentation ready for the conference.
4. Dave will tell Evan what equipment to prepare for the conference.
5. Sally needs Evan to work with her tomorrow afternoon.

Test 4: Units 7-8

1. Can you please call later? Mr Walker is t e u right now.
2. We can meet at ua r five at the factory.
3. Were you s sf d with the service from that company?
4. I’m sorry we’re late. We go l t.
5. We can’t use this projector. It’s am d.
6. Ms Parsons isn’t here right now. I gg t you call later today.
7. Mike is going to r o n se his office tomorrow.
8. The meeting is ch led for 3.30 tomorrow afternoon.
2 Circle the correct answer to complete the sentences. (6 points)

1. Sam , so they took him to hospital.
a. got lost in the post b. felt ill c. was running late
2. Mr Adams is too to see you now.
a. busy b. free c. convenient
3. The secretary made you for tomorrow.
a. a faulty part b. an appointment c. a break
4. You must with the human resources department.
a. discuss it b. participate c. suit
5. They their customers, so we don’t buy there.
a. assist b. cancel c. overcharge
6. I’m sending this back. They sent us .
a. equipment b. a quote c. the wrong item
3 Match A to B to form phrases. Then complete each sentence with the correct phrase. (16 points)
A B
1. under a. department
2. video b. business
3. losing c. commitment
4. shipping d. times
5. IT maintenance e. urgently
6. opening f. warranty
7. leave g. conference
8. previous h. date
1. Pete can’t be here at 2.30. He’s got a .

2. That shop was , so we decided to close it.
3. Take the broken equipment down to the .
4. Our are Mondays to Fridays from 8.00 am to 5.00 pm.
5. There was an accident and Fred had to .
6. The for those computers is 20th June.
7. We received an invitation to a at Computrex.
8. You don’t have to pay for the repair because the item is still .

Test 4: Units 7-8
4 Complete the sentences with the words and phrases below. (8 points)
complaint w enquiry w held up in a traffic jam w make arrangements w defect w hold the line
customer number w attend a meeting
1. The is at the top of the invoice.
2. This scanner is cheaper because there’s a on the cover.
3. Once a month, we with the customer relations department.
4. We’ve received a from a customer who wasn’t happy with our service.
5. Mike will be late. He’s .
6. Did they for their holiday through a travel agent?
7. Would you please ? I’ll see if he’s in.
8. Mr Smith has got an about the new printers.
5 Complete the word or phrases next to the description. (6 points)

1. don’t agree to do something r
2. bring something back r
3. happen t p
4. we’ll pay for it at our e
5. a mistake an e
6. put off until a later date p
6 Match the sentences in A to the responses in B. (6 points)

A B
1. Have you decided to switch rooms? a. I’m not sure. I’ll have to get back to you.
2. Did the participants get anything? b. The new part doesn’t fit very well.
3. Why is the fan making a noise? c. Yes, they received a pack with a stylus pen and
4. Did you reschedule the meeting? a flash drive.
5. When did Maxwell Electronics d. Yes, we’re starting at 4.30 sharp.
credit our account? e. Yes, we’re going to hold the meeting in the 4th
6. Can you confirm the delivery date? floor conference room instead of the 3rd floor.
f. Last month, I think. Let me check my records.

Test 4: Units 7-8

1. Let me take your name and number. 6. I won’t be able to make it to the meeting tomorrow.
a. I’m sorry to hear that. Can you reschedule it?
b. It’s KM Gordon at 0547690234 a. Yes. Are you free on the 6th?
c. Both a and b. b. Yes. How about Thursday, 3rd February?
2. Are you free on the 23rd? c. Both a and b.
a. I can rearrange a few things, so OK. 7. When is the meeting going to take place?
b. I’ve got previous commitments on that a. I’m afraid that’s impossible.
day. b. We’d like to hold the meeting on 7th June.
c. Both a and b. c. Both a and b.
3. Can you give me more details, please? 8. Can you describe the problem, please?
a. My customer number is FD 32861. a. The sound card seems to be faulty.
b. I want a refund! b. Thank you for calling Computer Experts.
4. Our order still hasn’t arrived! 9. Would 11th June at 3.00 pm be convenient for you?
a. Thank you for your order. a. The afternoon is difficult for me.
b. We’ll compensate you for the b. A mid-morning meeting would be better if
inconvenience. possible.
5. Will 10 o’clock in the morning be OK? 10. Will you correct the mistake right away?
a. Someone will be with you soon. a. We’re sorry about that.
b. I’ll check my calendar. b. Of course. I’ll deal with it immediately.
1 Listen to the conversation and write T (true) or F (false) next to the sentences. (10 points)
1. Mandy calls Sam to tell him about a meeting.
2. Sam knows how much the printers cost.
3. Sam thinks he should deal with the Computop problem urgently.
4. The sales meeting is on the day that Sam is going to Glasgow.
5. Sam was late for work this morning.
2 Listen again and complete the sentences. (10 points)

1. Computop want their money returned for some they bought.
2. Sam wants to meet with the of Computop.
3. The sales meeting was switched from tomorrow to .
4. Before making appointments, Mandy checks .
5. Sam is going for Glasgow on .

Test 5 (Units 9-10)
Name: Mark:

1 Read the article. Then answer the questions below. (10 points)
WHY OUR SMARTPHONES ARE SO IMPORTANT

Our smartphone allows us to keep in touch with friends,
family and co-workers. Aside from e-mail, social networking
and voice messages, we use it to tell the time, check on
the weather, play games, surf the Internet and share our
photos. The latest apps do everything from scanning
barcodes for the best shopping deals to making us fitter by
checking our heartbeats and how far we walk.
Today, we rely on our smartphones every minute of the day.
Look at the chart and see how 20-year-old Mike used his
smartphone in one day. What do you do that’s different?
Monday 26th May

06:50 Alarm rang.
07:00 Checked e-mails, tweets and messages.
08:00 Read some breaking news and listened to voice messages on the train to work.
During the morning Navigated the web to translate an article for a project.
13:00 Bought tickets online for Saturday’s concert.
During the afternoon Found a place for dinner on the Internet. Sent messages to friends to meet at 18:15.
17:00 After doing research on the Internet, shopped for a new printer online.
18:00 Checked the number of hits on blog site and answered e-mails.
20:30 Shared photos of the dinner on Instagram. Listened to streamed music on the train home.
21:30 Downloaded a series on TV. Checked the results of the football match.
Before going to bed Checked e-mails, tweets and messages.
1. How can apps help us with shopping?

2. How can your smartphone keep a check on your health?

3. How did Mike wake up in the morning?

4. What did Mike do that involved face-to-face communication?

5. What different kinds of social media does Mike use?


1. Mike is planning to go to on Saturday.
2. Before Mike bought the printer, he .
3. Mike knows how many people read his blog because .
4. Mike shared with the friends he had dinner with.
5. In the morning and at night, Mike .

Test 5: Units 9-10

A B
1. breaking a. senders
2. zoom b. your search
3. unknown c. news
4. blind d. languages
5. foreign e. carbon copy
6. narrow f. control
1. What do you do with e-mails that come from ?

2. Sophie sends messages in three – French, Swedish and German.
3. You need to if you want the correct information.
4. The camera on my phone has got excellent .
5. At work, the boss likes us to send him a of all e-mails.
6. I use my mobile phone to get a few times a day.

hyperlink w results w view w lens w translate w tap
1. If you want good photos, keep the clean.
2. on the screen to see your contact list.
3. You can get more information from the .
4. How many did you get for your search on Bill Gates?
5. Click on “Images” if you want to more photos.
6. Can you this e-mail from English to French?
3 Write four of the words or phrases below in each group. (12 points)
attachment w URL w voice message w shatterproof w site map w dust-resistant w spam
starred w ranking w protective case w keyword w forward
Mobile phones E-mails Internet
4 Write the correct word or phrase next to the description. (8 points)

recipient w water-resistant w user name w remotely w free w inbox w research w malware
1. your computer recognises you by this
2. doesn’t cost anything
3. the place where you see the e-mails you’ve received
4. the person who receives the e-mail
5. software that damages a computer system
6. from a distance
7. still works when it gets wet
8. you do this in order to find out facts

Test 5: Units 9-10
5 Complete the mini-dialogues with the words and phrases below. There are more words
than you need. (7 points)
save the draft w combine w speakerphone w GPS monitoring system w child-safe
query w junk w folders w high-quality w cache
1. A: Why do you think I need a filter?
B: Because you’re getting a lot of mail.
2. A: Are you satisfied with their products?
B: Yes. They’ve got only products.
3. A: Can Ben, Sally and Mike hear me?
B: No. I’ll put you on .
4. A: Dena bought her six-year-old son a mobile phone.
B: Is it ?
5. A: I can’t finish writing this e-mail right now. What should I do?
B: .
6. A: My inbox is a mess. I can’t find the e-mails I need.
B: Let me help you put them into .
7. A: I typed “office printer copier” into the search box, but I’m not getting the right results.
B: words and signs and you might be more successful.

1. How do you keep in touch with your relatives?
a. They haven’t got a landline.
b. We speak on our mobile phones.
c. We use mapping software.
2. What did you type into the search box?
a. My signature.
b. A URL.
c. Relevant keywords.
3. How many hits does your blog get every week?
a. It has got six new features.
b. Not many – the subject doesn’t interest everyone.
c. I use three search engines.
4. Does Tom share his photos on Instagram?
a. He tweets all the time.
b. He forwards his e-mails.
c. Not often, but he’s got many followers on Facebook.
5. Do they give you low rates?
a. Yes. It’s good value for your money.
b. Yes. They’ve got a long battery life.
c. Yes. You can navigate their site easily.

Test 5: Units 9-10

A
1. Do you know the sender?
2. I’ve received an e-mail from a company I don’t know.
3. The “packet data” box isn’t ticked.
4. What happens when you try to open an app?
5. The camera isn’t as good as an expensive model.
6. Maybe you need to narrow your search.
7. I’d better check this for you before you reply.
8. Select “wireless and network settings” and see if your Internet is switched on.
9. The main advantage of budget smartphones is the lower price.
10. Have you selected an Internet connection?
B
a. OK. I’ll forward the e-mail to you.
b. Yes. It’s my cousin, Joe.
c. I know, but they haven’t got all the extra features.
d. OK, I’ll put in more keywords.
e. That’s good to know because I take a lot of photos.
f. The “activate” box appears.
g. If you think it’s spam, don’t open it.
h. Is that why the Internet won’t work?
i. I think so.
j. Yes, look. “Mobile networks” is ticked.
1 Listen to the conversation and write T (true) or F (false) next to the sentences. (10 points)
1. Sally asked Jim questions on the phone.
2. Jim doesn’t use the landline to make outside calls.
3. Jim told Sally how many hours he’s on the Internet each day.
4. Jim does work in French and Spanish.
5. Jim’s company is free of junk mail.

1. Which department does Sally work in?

2. What does Jim use to call his customers?

3. Why does Jim need a dictionary?

4. What foreign languages do Sharon and Salim work in?

5. What did the filters do?


Test 6 (Units 11-12)
Name: Mark:

1 Read the advert. Then write T (true) or F (false) next to the sentences and copy the phrases that justify
your answers. (10 points)
Free Online Computer Courses

Be-Able Select the course that interests you by clicking on the links below
It Courses After our BASIC COURSE

·
understand the differences between computer software and hardware
·
be competent with e-mail and word processing programs
·
Course features
have the skills to manage multiple files
Duration
In our BUSINESS COURSE
·
15-20 hours per level
learn all about the EXCEL menu bar
Assessments
· use graphics to analyse data and figures
Yes
· be competent working in spreadsheets
Diploma
Yes (for a fee) · show comparisons in charts and tables
Our VISUAL AND GRAPHIC DESIGN COURSE includes
Minimum Grade / Class Level
· the most important design principles for visual displays
Click on the courses
· applying effects to digital images
Study at your own pace!
· tutorials to create and work in various layers
·
techniques to design graphic-rich media, including brochures, flyers, posters,
magazines, newspapers and books
1. Students have to attend classes for 15-20 hours to complete a course.

2. Students have to pay for these courses.

3. If you click on a course, you can find out if it suits you.

4. In the Business Course, you will learn how to present statistics and surveys.

5. After completing the Visual and Graphic Design Course, you will know how to design websites.


1. What do you need to pay for when you take a course?

2. How do you know that there isn’t a time limit on the courses?

3. Which course would interest accountants?

4. Which course is suitable for people interested in working with photos?

5. In which course would students learn to prepare and edit documents?


Test 6: Units 11-12

1 Complete the word or phrase next to the description. (8 points)
1. an arrangement of facts in rows and columns: t
2. the money that comes in and goes out of a business: c f
3. to bring together: m
4. letters we write for various purposes: c
5. a planned public or social occasion: e
6. this gives you the authority to use something: l
7. they sell products: v
8. text at the top of a page: h
2 Match A to B to form sentences. (10 points)

A B
1. Use a spreadsheet a. so that people don’t forget.
2. That company has got b. that advertise something.
3. Mike has got a subscription c. without permission.
4. Clients sometimes get a trial version d. if you want to use that program.
5. You can select the layout e. the poster look more interesting.
6. You must pay a fee f. to a new computer magazine.
7. Brochures are booklets g. 600 workers on its payroll.
8. We send out reminders h. of new software.
9. Copyright prevents use of a product i. that suits your presentation.
10. These effects will make j. to organise the data clearly.

licensee w add-on w landscape w sort w apply w efficiency w customise w screenshots
1. Did Pete for the position of software tester?
2. It’s a good idea to files into folders.
3. I’ve seen of this program – they look very good.
4. Thanks to their , the work was done quickly.
5. Does your company computers for clients’ needs?
6. An gives the program more features and abilities.
7. If you’re preparing a wide table, change the page setup to .
8. A person who has got permission to use a program is a .
4 Complete the phrases in the sentences. (8 points)

1. If you want to change a word in your text, use the command “find and r ”.
2. To make a picture bigger, z in.
3. When looking for different applications and functions, use the m bar.
4. The text doesn’t go beyond the page b .
5. Use the format p to copy the formatting from one document to another.
6. Go to the f tab for the save and print commands.
7. Use the view b to change the look of the document on the screen.
8. The page b tells the printer when to start a new page.

Test 6: Units 11-12
1. Put some more trees in the draft.
2. Crop this information into the next document.
3. This isn’t the final copy. It’s only a shadow.
4. Do you want this list of words in background?
5. Please copy and paste the logo. It’s too small.
6. We often put page numbers in the columns.
7. Enlarge the image to fit in this smaller area.
8. There is a footer over the model’s face.
6 Circle the correct word to show you understand the underlined words. (8 points)
1. Could you sharpen the image, please? It’s in the wrong place / too small / not clear.
2. The customer is happy / satisfied / not satisfied with the advert. We’ll have to redo it.
3. People often indent the beginning / middle / end of a paragraph.
4. The lights are too dim. Can you make them larger / brighter / smaller?
5. Cut / Bold / Copy our company’s name to emphasise it.
6. Would it be possible to resize the picture? It’s very cheap / heavy / wide.
7. Blur the buildings in the back, so that they won’t be as clear / light / narrow.
8. Can you retouch the photo to make it look worse / better / bigger?

A
1. What do you need your software to do for your company?
2. Have you got any comments on the first draft?
3. Can you adjust the size of the car to make it larger, please?
4. What kind of document do you need?
5. If I want to do an online course, when does the next one start?
6. Are you looking to integrate this program with any other software?
7. Will it be difficult for me to move information from my existing software to a new program?
8. What support or maintenance can you offer me for this software?
9. What skills do you specifically need for your work?
10. You can use this template every time you want to send out a letter.
B
a. Yes, I will need to use it with other software packages.
b. You can call our 24-hour helpdesk for assistance.
c. I need to make a new letter template.
d. Not really. It can be transferred easily.
e. I can, but I think it will be too big.
f. They haven’t got fixed dates.
g. I must improve my presentations.
h. I’d like a program to help me manage the accounts more easily.
i. That’s so useful. Thanks a lot.
j. I think it would look better if you made the background darker.

Test 6: Units 11-12
1 Listen and answer the questions. (10 points)

1. What is Maggie designing?

2. What does Mr Pearson want Maggie to do with the background?

3. What did Maggie forget?

4. What will appear on all the pages?

5. Why will Mr Pearson call Harry?

2 Listen again and circle the correct answer. (10 points)

1. The conference is this month / on the 29th / on the 15th.
2. Mr Pearson would like Maggie to change the main image / make some small changes /
change the layout.
3. Maggie must take out the background / a shadow / the logo.
4. Maggie must display / sharpen / enlarge the logo.
5. Maggie promises to complete the brochure by this afternoon / tomorrow / Wednesday if there aren’t
any more changes.

Name: Mark:

1 Read the forum entries. Then circle the correct answer. (10 points)
1. Skyler needs help building a network for eight

Users offices / medical clinic with 20 workstations.
2. They will need a LAN / WAP for the laptops.
Skyler: I will be setting up a network for 3. Gobo needs to know the size of the office / type
a medical clinic. of business.
There will be 20 workstations and 4. The workstations will be on different floors /
the printer will be a shared resource. one floor.
They are asking for wireless access 5. The type of router depends on the number of
points as some of the personnel will offices / Internet speed needed.
be using laptops.
My questions are: 2 Answer the questions. (10 points)
What is the best way to set up the 1. How many printers will the medical clinic have?
network?
What type of router will we need? 2. How does Gobo suggest they back up the
What size port switch do we need? system?
Thanks for the help!
3. What must Skyler do in order to protect the
Gobo: We need some additional information network?
so that we can visualise the office
space. 4. What does Gobo think they might need in the
For access points: future?
How large is the office?
How many floors has the office got?
5. What question isn’t answered by Gobo?
For the router:

What is the Internet service speed?
Skyler: Total space: 10 X 12 metres = 8

closed offices
A single floor
Internet speed: Download – 35 mbps
Upload – 3 mbps
Gobo: My suggestions:
If centrally located, a local area
network (LAN) with one access point
will work.
The modem, router and switch
should be on a battery backup
system.
You will need a 24-port switch for this
network.
Make sure to put in a firewall to keep
out unauthorised users.
If the number of employees using
laptops goes up, this will slow down
the Internet service speed. So, you
may need a second access point.
Hope this helps you.

Test 7: Units 13-14

1 Complete the word or phrase next to the description. (8 points)
1. going up: a
2. the total: s
3. the person a business belongs to: o
4. the amount an item costs when you want to buy it: p p
5. a person who gives assistance in the installation and maintenance of equipment: t
r
6. a request for information from a database: q
7. the amount of money in your bank account: b
8. a device that allows multiple computers to communicate with each other over a network:
h

1. What is the advantage of fibre optics? 4. What do companies use to see the results of
a. They protect a network from unauthorised their sales?
users. a. bar charts
b. They allow for fast data transmission. b. line graphs
2. What do you do to take a small number away 5. What are spreadsheets made up of?
from a larger number? a. records
a. subtract b. cells
b. divide c. Both a and b.
c. Both a and b. 6. What displays data in rows and columns?
3. What is Mr Jackson’s title? a. a worksheet
a. Professor b. a schema
b. programmer c. Both a and b.
c. Both a and b.

service address w post code w clear w cross-reference w according to w average w multiply w retail
descending
1. The age of the employees in the company is 28.
2. To triple the number, it by three.
3. Put those accounts in order from the biggest to the smallest.
4. Write the under the city.
5. The company’s is 25 Donnolly Street, Blackstone.
6. What is the price of the new laptop?
7. the latest report, our sales have gone up by 15%.
8. We need to this section of the shop to make room for the new hardware.
9. To link to other parts in the same document, you can insert a .

Test 7: Units 13-14
1. Make sure it’s a good i s t before you spend your money.
2. Was the network able to l c e the printer?
3. Use a s c to connect computers and hardware to the network.
4. e t is a fast and reliable network for local area use.
5. Many companies have got an i r l e-mail system.
6. In many offices, the printer is a s r d r o e.
7. I o g information is data we receive.
8. B d d is high-speed data transmission.
9. A w t n allows a single user to connect to the network.
10. A r u can receive, analyse and move data to another network.
5
Match A to B to form phrases. Then complete each sentence with the correct
phrase. (12 points)
A B
1. business a. media
2. backup b. point
3. local c. protocol
4. wireless access d. area network
5. stream e. system
6. transmission control f. grade
1. A won’t work if the computers are far from each other.
2. It’s a good idea for a company to purchase equipment.
3. If your Internet connection is fast, you can well.
4. If you’re using the Internet on your laptop, you will need a .
5. is a collection of standards that allow systems to communicate over the Internet.
6. A is important if you don’t want to lose important data.
6 Circle the correct word to show you understand the underlined words. (5 points)
1. You can reboot a field / computer / pie chart.
2. We need to update the gateway / fibre optics / database.
3. My technician can’t always retrieve lost information / a packet / a broadband.
4. How many adaptors do you need for the traffic / flow chart / subnetwork?
5. Use a topology / firewall / gateway to prevent unauthorised access to your network.

Test 7: Units 13-14

A
1. Did you go to the Control Panel to identify all the available printers?
2. I think a local area network should be fine for this company.
3. The network couldn’t locate the printer on the third floor.
4. Can you group these figures according to product type?
5. How many metres of cable will we need?
6. What is your company’s address?
7. When can we come to install the new computers?
8. What time will you be ready to leave?
9. How do I calculate the total number of products from any two columns?
10. Where should I send the quote for the new laptops?
B
a. I think 150 – maybe more.
b. To the purchasing department.
c. Give me another 15 minutes to check that I’ve got all the equipment.
d. I agree with you.
e. Yes. I thought I’d connected the printers to the network.
f. You may have to install the printer driver from the Windows installation CD or from the Internet.
g. 95 Robbins Street, Malvern East.
h. Monday morning would be convenient.
i. Yes. The spreadsheet is able to do that for you.
j. I’ll show you how to write a formula that will calculate that for you.
1 Listen to the information and complete the sentences. (10 points)

1. The new database contains the names of old and new .
2. The marketing department uses the database to send out information about .
3. The accounts department sends to customers who don’t pay.
4. The new database is to navigate than the old one.
5. Pete’s team worked to set up the new database.

1. How has the database changed?

2. Why are there a lot of fields on the database?

3. What employees do John’s questions refer to?

4. What does the manager ask the employees to fill in?

5. What should the employees do if they want more information about the new database?


Name: Mark:

1 Read the online advert. Then complete the sentences. (10 points)
MIKE’S GAMING PLATFORM Products home services opening hours find us
Opened in 2010, Mike’s Gaming Platform is the place to visit for all your gaming requirements.
We offer:
• new video games (the newest releases)
• used video games for even the smallest budget
• the latest accessories including goggles, motion control devices and other gadgets
• freely available advice
We can attend to all your gaming issues, because a love of gaming is a prerequisite in this business. Our infrastructure
allows us to do what we love best. So we allocate time for writing reviews about the latest games on the market,
exchanging information with other gamers and playing games with our customers.
Mike’s Gaming Platform is also a computer repair shop. We repair broken video gaming systems. Like computers, video
gaming systems can develop hardware errors, stop reading discs or just break down. We will work hard to save your
system for you. Check out our services page to see what we can do to help fix your systems and / or video games.
We also offer a disc cleaning service.
If you can’t find the time to come in or are too far away, go to our online shop.
1. Clients who don’t want to spend a lot of money can buy video games.
2. Mike’s Gaming Platform sells video games and .
3. Mike’s Gaming Platform knows what their clients want because they play games with them and they
.
4. To find out about Mike’s Gaming Platform repair department, go to .
5. Mike’s Gaming Platform repairs and .

1. Where can you find Mike’s Gaming Platform’s address?

2. When was Mike’s Gaming Platform established?

3. What kind of people does this company employ?

4. What can Mike’s Gaming Platform’s customers do if they want to read about new games?

5. What two options are there for customers who want products or services from Mike’s Gaming Platform?


Test 8: Units 15-16

A B
1. Why are you rebooting the computer? a. The requirements are on the back of the box.
2. Where can I get that program? b. The screen resolution isn’t high enough.
3. What do I need for that game? c. No, we need to modify a few things.
4. Is the company happy with the new network? d. It crashed half an hour ago.
5. Why isn’t the picture clear? e. The development of a new app.
6. What does Sara do at that IT company? f. She’s a program developer.
7. Which operating system is cheaper? g. It’s freely available on the Internet.
8. What are you working on? h. Linux – it’s a free open source operating system.
1. When will they r a their new game?
2. The operating system c r n s the hardware and software.
3. You must pay for p p e r software.
4. Have you got the b d t to buy a new smartphone?
5. I am missing a s m n from the motherboard.
6. You need to be careful. The system isn’t s b e.
7. Sam built the e r network on his own.
1. You can put in a prerequisite to fix a software problem.
2. If you are able to partition, this is the job for you.
3. You’ll need to allocate your hard drive in order to allow multiple operating systems.
4. A power supply is a kernel for all electronic equipment.

5. You need to pay for this program because it’s pre-installed.
6. The patch is in a protected area of the memory.
7. The operating system is commercially owned when you buy a computer.
8. Did they multi-task enough money for the conference?

scam w reveal w infrared w capabilities w reputable w anti-spyware software
social networking sites w dongle
1. I bought my laptop from a company.
2. helps to block malware.
3. We cannot see an light.
4. People communicate with each other on .
5. Our company needs a person with graphic .
6. As a result of a credit card , I lost a lot of money.
7. Have you got a to join these network cables?
8. Try not to any personal information.

Test 8: Units 15-16
5 Match A to B to form phrases. Then complete the mini-dialogues with the correct phrases. (14 points)
A B
1. flight a. of
2. lithium-ion b. surface
3. flat c. stick
4. charging d. keyboard
5. virtual e. batteries
6. dispose f. reality
7. virtual projection g. cradle
A: What accessories do you need to play that 1. game?

B: A headset and a 2. .
A: How should I 3. these batteries?
B: Don’t throw them away. I’ve got a 4. for the 5. .
A: Can we use the 6. to type these documents?
B: Yes, but we need a 7. to work on.

1. Many video games require rechargeable / handheld / pocket-sized accessories.
2. I’m listening to a new audio clip / gaming platform / beam.
3. Did you read the wand / gadget / review before you bought the game?
4. Much of our equipment will be dual / voice activated / fake in the future.
5. Many games pair / enrich / involve chatting with other players around the world.

Test 8: Units 15-16

1. What accessories do I need for your latest 6. That’s an interesting product. How does it
game? work?
a. See that the Windows on your computer is a. It’s compatible with most devices.
compatible. b. It projects by laser.
b. You can play with people from different c. That’s an option.
countries.
7. Isn’t that a bit outdated?
c. You need goggles and a motion controller.
a. Perhaps. I’ll see if there are more up-to-
2. How do I make the characters move faster on date products.
virtual reality games?
b. No, according to the date, we can still use
a. Check the memory capacity on your it.
graphics card.
c. Yes, it’s an innovative product.
b. Try a demo.
8. How can I move from one environment to
c. They move too slowly on my PC. another?
3. How much free space have you got? a. My QR scanner isn’t reading the codes.
a. I need 20 MB for fast streaming. b. Be sure to use the QR scanner in our
b. I’ve allocated 10 GB free space on my software.
D drive. c. Read the game reviews.
c. Check the gaming platform. 9. Are goggles and motion controls essential for
4. How can I find answers to any questions I’ve all your games?
got? a. Many of the simpler games don’t need
a. Refer to the FAQs on our website. them.
b. You won’t. b. You need a computer, a keyboard and
c. I’ve just purchased your latest reality a mouse.
game. c. Gaming can be dangerous, so play safe.
5. Did you download the 32-bit or the 64-bit 10. Have you ever installed an operating system
version? before?
a. I’ve checked. a. Please can we check it step-by-step?
b. It’s a computer with a 64-bit processor. b. No, I haven’t.
c. Not yet. How do I know which one I need? c. OK. It’s restarting now.
1 Listen to the conversation and circle the correct answer. (10 points)
1. All / Most / No VPKs cost more than €37 in this shop.
2. The VPK is handheld / fits in a pocket / is as big as a smartphone.
3. The VPK uses laser / wireless / red letters to project the image.
4. The user can adjust the size / colour / brightness of the projection.
5. The battery works for one / two / three hours.
2 Listen again and complete the sentences. (10 points)
1. The customer has got enough money to .
2. Before turning on the VPK the user should .
3. If the user needs help he / she should .
4. It is difficult to use the VPK in a car because you need a flat surface which is .
5. You recharge the battery using a .

Name: Mark:

1 Read the article. Then complete the sentences. (10 points)
Global Cyberattack other files weren’t accessible. Doctors couldn’t

work and operations had to be cancelled.
On 13th May 2017, there was an international Thousands of patients were at risk.
cyberattack affecting nearly 100 countries. At the same time, there was an attack on
Called the Ransomware attack, the hackers Telefónica and other Spanish companies and
gained entry to millions of computers and organisations. Deutsche Bahn, Germany’s
demanded that each user pay £232 to recover railway network, became the hackers’ next
their files. The malicious code they used also victim. The cybercriminals tricked victims into
didn’t allow some people entry into their opening malware attachments in spam e-mails.
computers. This is not the first time that hackers have caused
The biggest problem seemed to be in Britain, damage. They have used viruses for many years.
where thousands of hospital computers crashed. Here are some other serious breaches of security
Many documents, photos, videos, databases and since 2013:
Company Date What happened

Yahoo 2013 Hackers gained entry to one billion accounts.
eBay 2014 145 million users were informed of identity theft.
Sony Pictures 2014 Private details of 47,000 employees and actors were made public.
Entertainment
Talk Talk 2015 157,000 accounts were breached. They included bank account
numbers, codes and credit card details.
MySpace 2016 360 million passwords and e-mail addresses from MySpace
appeared on a hidden Internet site.
1. The cyberattack affected of computers.

2. The Ransomware attack wanted users to to the attackers.
3. In the UK, hackers got into computers.
4. is an example of a Spanish company which was affected.
5. As a result of the security breach at Sony Pictures Entertainment, information about
was published.

1. What did the hackers use to prevent users from accessing their computers?

2. Why were patients at risk?

3. How did the hackers use e-mails to cause damage?

4. What were the hackers looking for when they gained entry to Talk Talk?

5. Where did the hackers post the information they took from MySpace?


Test 9: Units 17-18

1. This is a credible / a compliant / an affordable product. I’ve got the budget for it.
2. What can we do to incorporate / increase / mask the number of visits to our website?
3. Did you get any SEO / needs / feedback on your blog?
4. Make sure they’ve got a payment per usage / risk / third-party system.
5. We have just put a new advantage / brand / website traffic on the market.
1. I don’t think this car is w t what I paid for it.
2. I purchase from this company, because I know their p m t g w y is secure.
3. You are s l y responsible for the computer crash.
4. Is that network s a l for a small company?
5. Has your company got a d a name?
6. Put in a firewall for network s u t .
7. S e d w the picture to fit it in the advert.
8. You can feel safe if the company has got a t s l o.

ideal w on-demand w decrease w multi-users w social share buttons w customer portal w website traffic
self-service w bandwidth w web hosting
1. Use filters to the number of spam e-mails.
2. is the measurement of how fast data is sent over a connection.
3. A site might not respond if there is too much .
4. To show your friends the websites you like, use the .
5. If you want to publish your own website, you need to sign up for a service.
6. A small network would be for your company.
7. A allows businesses and customers to share information safely.
8. The cloud delivers computing services over the Internet.
9. means there isn’t a salesperson to help you.
10. A public cloud gives services to .
4 Write the correct word or phrase next to the description. (10 points)
block w safeguard w encrypt w agenda w hacker w reassess w attempt w gain entry to w post w monitor
1. to watch and check:
2. to consider something again:
3. to stop something:
4. to get into a place:
5. to protect:
6. to hide data by turning it into a code:
7. a list of things to be done:
8. a person who gets into a computer illegally:
9. to publish something online:
10. to try:

Test 9: Units 17-18
5 Match A to B to form sentences. (10 points)

A B
1. It is important to protect against a. by cyber thieves.
2. Phishing messages are fake e-mails b. important files on your computer.
3. There should be a severe penalty c. and now it doesn’t work well.
4. E-commerce describes companies d. to help companies advertise.
5. The file was corrupted e. by hiding their true identity.
6. Adware watches your Internet activities f. that ask for personal information.
7. Use the privacy settings g. identity theft.
8. You need to password protect h. that do business online.
9. Online scams are often committed i. for cyber crime.
10. Criminals sometimes try to trick people j. to prevent everybody from seeing your personal
information.
6 The words and phrases in bold are in the wrong sentences. Write them next to the correct sentences.
(7 points)
1. If an e-mail is sensitive, don’t open it.
2. Bulk e-mails of my lost files took a long time.
3. Many companies send out parental control to get to all their clients.
4. With the undesirable use of a credit card, they bought many products.
5. Violating the business’ cyber security rules might have suspicious consequences.
6. Use recovery to prevent your children from visiting certain websites.

7. Companies must protect fraudulent information.

A
1. Why should we switch to using cloud computing for our business?
2. How can we give our customers support?
3. What seems to be the problem?
4. How can we ensure our customers’ information is kept safe?
5. How do I set up Parent Controls?
6. Why do you think I need a VPN?
7. Do you know how I can block certain websites?
8. Do we need to reassess the firewall settings?
9. When did you last download an update?
10. Can I change the amount of space according to my needs?
B
a. It’s possible for us to mask your customers’ personal and financial details for a secure interface.
b. Go to Search Settings on the right-hand side of the screen.
c. Oh! I’m not sure.
d. Yes. Some of the employees have complained that they can’t access all the programs.
e. We’ll develop a Live Chat feature and a free helpline.
f. Last month we had a serious security breach.
g. Yes. You can set up your PC to monitor what your children are viewing.
h. You can get rapid access to innovative business applications.
i. It offers a much better level of security.
j. Yes, you can scale up or down as your business demands.

Test 9: Units 17-18
1 Listen to the conversation and write T (true), F (false) or DS (doesn’t say) next to the sentences.
(10 points)
1. Sam has just bought some computer software on the Internet.
2. Alice stopped buying online because of a bad experience.
3. Sam enjoys chatting to people on social networking sites.
4. All e-commerce sites have got multi-factor authentication.
5. Alice agrees to try to purchase something on the Internet.

1. What is Sam going to do with the equipment he has just bought?

2. What did Alice put online?

3. Why does Sam believe that buying online is safe?

4. Why isn’t Alice worried about her activities online?

5. Which safe payment scheme does Sam suggest?


Name: Mark:

1 Read the letter. Then answer the questions below. (10 points)
Dear Mrs Graham,

I am writing in reply to your advertisement of 27th July on the yourjob.com website for
a computer programmer.
I studied at Kingsland Secondary School from 2006-2012, after which I went on to study
Computer Science at Landston University. As part of my studies, I spent a year working
at LearnIt, a company which creates educational software. I graduated in 2016 with
a Bachelor’s degree.
For the past year, I have been working at Fun & Games, a company which produces
entertainment software. I will have to leave my job at the end of August since I am
moving to London.
Please find attached my CV, which shows I am suitable for the position. I would like
to add that I am industrious, a fast learner and I work well under pressure. I am also
attaching references from the head of the programming department at Fun & Games.
I would be delighted to come for an interview at a time convenient for you.
I look forward to receiving your reply.
Yours sincerely,
Anthony Mitchell
1. How did Anthony find out about the job?

2. Where did Anthony study for six years?

3. How long did Anthony work at LearnIt?

4. Why will Anthony have to leave his current job?

5. Apart from his educational background, why does Anthony think that he is a suitable candidate?

2 Write T (true), F (false) or DS (doesn’t say) next to each sentence. (10 points)
1. Anthony is applying for a position in a company which produces video games.
2. Anthony is a university graduate.
3. As a student, Anthony worked for a company which makes programs for teaching and learning.
4. In his current job, Anthony designs gaming equipment.
5. Anthony has attached references from his previous job.

Test 10: Units 19-20

A B
1. When did you graduate? a. No, this is my first job.
2. How good is your German? b. I’m fluent.
3. Are you married? c. I was a software tester for three years.
4. Have you got references? d. I finished my studies in 2013.
5. What experience have you got? e. No, I’m single.
2 Choose the correct continuation. (5 points)

1. I’m going to hire some workers. 4. Have you got any computer skills?
a. I’ve got too many. a. I know how to use Word.
b. I haven’t got enough. b. I work a lot with Excel.
2. Lisa is very insecure. 5. This is a temporary job.
a. She always thinks that we’re unhappy with a. You must be good at multi-tasking.
her work. b. It’s only until the end of June.
b. She always thinks that we’re satisfied with c. Both a and b.
her work.
c. Both a and b.
3. Mrs Hill has decided to retire next month.
a. She wants to spend more time with her
family.
b. She says the work is too hard for her.
c. Both a and b.
1. Alice is very flexible. She has some really imaginative ideas.
2. Have you seen the fast-growing technologies? Am I working on Saturday?
3. James is quite shy that he will get the job. His interview went very well.
4. Can you work well in a certificate? That’s very important for us.
5. You have to be confident and agree to work irregular hours.
6. It’s important to keep up with team.
7. I’ve got a schedule in Information Technology from the local college.
8. Wendy is too creative to work in the shop.
A B
1. retirement a. school
2. educational b. training
3. formal c. learner
4. marital d. benefits
5. secondary e. status
6. fast f. background
1. Jane wrote “divorced” on the form for her .
2. You should start thinking about once you’re over 50.
3. Luke didn’t have much when he was young, but he’s an excellent worker.
4. I studied at a in Belfast for six years.
5. What is Rose’s ? Did she go to university?
6. That new secretary is very good. She’s a .


sensitive w divorced w vocational training w recruit w permanent w ambitious w shift
fire w easy-going w overtime
1. I received in web design last year.
2. Mr Davis wants to some graduates for the sales department.
3. You mustn’t be so . Don’t pay attention to what other people say.
4. I enjoy working for Mrs Davis. She’s an boss.
5. Tom is . He wants to be manager of the company one day.
6. Anne was married for a few years, but now she’s .
7. Is this a job? I don’t want it if it isn’t.
8. This job has work. You will have to work some evenings.
9. I’ll have to work this week because I must finish this project.
10. It’s never easy to an employee.
6 Complete the phrase in each sentence with the missing letters. (10 points)
1. Debra is g at m i-t ing. You can give her a number of jobs to do.
2. When I asked her about her c r o j t es, she said that she hoped to be the head
of an IT department.
3. Liz has got a B h ’s d g in Computer Science from Oxford Brookes University.
4. Amy is very unhappy in her c t j .
5. My d o b is 20th August, 1998.
6. I’m worried about Greg. He seems to be u p s at work.
7. You must improve your p e s l s before you start to meet customers.
8. Your s t g s y will be £20,000 per annum.
9. Please complete this form with your p s l d l .
10. According to the j d s n, I will have to travel a lot.

A B
1. What is your experience in network a. I’m hard-working and responsible. I’m also
administration? very outgoing.
2. Can you tell me about your educational b. I’m glad to be here.
background? c. That’s OK. I can be flexible about my time.
3. What salary can I expect? d. Certainly. I finished secondary school in
4. It’s nice to see you again. 2014 and then did vocational training in
5. I’ll be in touch. computer technology.
6. You may have to do shift work. e. We send our employees on career
development courses.
7. Why do you think you’re a good candidate
for this job? f. I worked in the IT department of a hospital
for one year.
8. We’d like to offer you the job.
g. Thank you. It was nice meeting you.
9. Why did you leave?
h. The starting salary is £18,000 per annum,
10. I’d like to ask you about opportunities for
and you’ll work a 40-hour week.
advancement.
i. I was very happy there, but I wanted to
move on.
j. Great! When do I start?


1 Listen to the interview and circle the correct answer. (10 points)
1. Louise wants a position as head of … . 4. Louise wants this job because she wants more … .
a. a team a. money
b. Human Resources b. customers
c. the advertising company c. responsibility
2. She was born in … . 5. Louise asks if the company employees participate
a. London in … .
b. Manchester a. courses
c. Bradford b. conferences
3. Louise is … . c. both a and b
a. single
b. married
c. divorced

1. How old is Louise?

2. When did Louise start her current job?

3. What products appeared on the websites which Louise designed?

4. When will Louise start if she gets the job?

5. When will Louise get an answer from Chris?


Midterm Test (Units 1-10)
Name: Mark:

1 Read the article. Then write T (true) or F (false) next to the sentences below. Copy the sentences that
justify your answers. (10 points)
BUILD YOUR OWN COMPUTER

These are the components you need to build a simple home PC:
1. A processor (CPU) that is fast enough, with an efficient fan. Most of the CPUs are made
by either Intel or AMD (Advanced Micro Devices). Though Intel Pentium processors are
powerful and well known, AMD processors are cheaper and they are a good alternative
to Intel’s CPUs. Always try to get a processor from the present generation, as they are
faster and more efficient than those from previous generations.
2. A motherboard that fits your processor and will support the components you are
planning to install. Try to choose a motherboard that will allow you to upgrade and add
more memory (RAM).
Memory (RAM) that is compatible with your new motherboard and CPU. If you don’t
3.
have enough RAM, your programs will run more slowly than they should.
4. A hard drive that is big enough for all your data. Make sure it comes from a reliable
manufacturer.
5. CD / DVD drives that allow you to install programs, transfer data and play music and
films.
6. A power supply from a good company that supplies the right amount of power to the
computer and its components. A faulty supply can damage your parts.
7. A functional case. The case is what holds the computer parts together. Check that the
size suits your needs and that it won’t heat up.
After you follow the instructions and assemble your computer, you will need to buy
a monitor, a keyboard and a mouse.
1. The Intel Pentium is more expensive than an AMD processor.

2. If the processor seems right for you, you can buy an old model.
3. The motherboard you buy depends on your needs.
4. If your computer programs are running slowly, check the RAM.
5. A small case is more functional than a big one.

1. Which component allows you to add and upgrade?

2. What size hard drive should you buy?

3. Which part of the computer would you use to install a new program?

4. Why must the power supply come from a reputable manufacturer?

5. Which hardware peripherals do you need to add to your computer?


Midterm Test: Units 1-10

1 Add a suitable word or phrase to each of the word groups. (6 points)
1. space bar w shift key w tab key w
2. projector w webcam w remote control w
3. quantity w payment date w delivery date w
4. shut down w restart w log off w
5. no reply w wrong number w on the line w
6. keyword w URL w research w
A B
1. light a. date
2. turn b. languages
3. software c. refreshments
4. shipping d. mark
5. exclamation e. tester
6. foreign f. left
1. What is the on the invoice?
2. Put an at the end of the sentence.
3. She works as a for a big company.
4. At the end of the corridor, .
5. They will serve at 11 o’clock.
6. How many does she speak?
3 Complete the word next to the description. (8 points)

1. can be taken from place to place: p
2. doesn’t break easily: s
3. very important and needing immediate attention: u
4. you receive your e-mails there: i
5. you don’t pay for it: f
6. not complicated: s
7. the opposite of heavy: l
8. an estimated cost for a particular job or service: q
1. A wireless mouse is a very obsolete piece of equipment.
2. I design you speak to Danny in human resources.
3. Can I pay with a customer number?
4. I’m going to be late. Please suggest my schedule.
5. We haven’t got a credit card any more. We all use smartphones.
6. Did Fred reorganise this year’s advertising brochure?
7. This motherboard is useful. You need a new one.
8. I’ll check the invoice. Can you give me your landline, please?


replace w password w software w reorder w engaged w malware w speakerphone w convenient
1. You need to protect your computer against .
2. Monday at 10.00 is not for Mr Davis.
3. We need to our broken printer.
4. I’d like to hear what Mr Tyler is saying. Can you turn on the , please?
5. The number is . Can you call back later, please?
6. I changed the on my e-mail account.
7. We need to paper for the printer. There isn’t any on the shelf.
8. When did you install the new ?
6 Complete the word in each sentence with the missing letters. (8 points)
1. This software is u r-f ly and simple. It suits your needs.
2. You must a c this cable to that one.
3. Please call a taxi to take Larry to the a p r .
4. The office is b w n First Street and Main Street.
5. When Tom finishes school, he wants to go into b k g.
6. This phone is right for a child – the screen is s t p f.
7. We must return this barcode scanner. It has got a d t.
8. It costs £1200, and you can pay 10 monthly p m ts of £120 each.

1. Where is it exactly? 6. What happens when you try to open an app?
a. On the ground floor. a. The ‘activate’ box appears.
b. Opposite the school. b. It says I have no connection.
2. Have we got enough webcams? 7. Do you know the sender?
a. No, we’ve only got a couple left. a. No, I’m not familiar with this company.
b. Really? b. No, it hasn’t got an attachment.
3. Which anti-virus software should I use? 8. I want a refund!
a. Use McAfee. a. Thank you for your order.
b. Follow the instructions on the screen. b. I’m sorry, we can’t give you your money back.
4. Could you ask her to return my call, please? 9. Have you selected an Internet connection?
a. Let me check that. a. I thought it was connected.
b. Of course. Can you spell your last name, b. I’ll put you on hold.
please? c. Both a and b.
c. Both a and b. 10. Will 10 o’clock in the morning be OK?
5. What do you want to install? a. Yes, I’ll write it in my diary.
a. Just a minute. b. No, I’m afraid that won’t work.
b. A new fan. c. Both a and b.
c. Both a and b.


1 Listen to the conversation and complete the sentences. (10 points)
1. Jack wants a job as a .
2. Sandra tries to help Jack because Mr Blake is .
3. Jack wants to in the summer.
4. Jack will write his questions in an .
5. Sandra suggests that Jack write to Mr Blake or to the .
2
Listen again and write T (true), F (false) or DS (doesn’t say) next to the sentences. (10 points)
1. Jack knows about Digital Repair House from an advert.
2. Jack has completed his studies at the college.
3. Mr Blake will return on Tuesday.
4. Mr Blake will call Jack when he gets back.
5. Jack can send the form to Mr Blake.

Final Test (Units 1-20)
Name: Mark:

1 Read the article. Then write T (true), F (false) or DS (doesn’t say) next to the sentences below.
(10 points)
The History of Computer and Video Games

The history of video games goes back as far the market, and retailers couldn’t sell them. This
as the early 1950s. Computer scientists began caused a video game crash in 1983. In the 1990s,
designing simple games as part of their research. the industry recovered and by the early 2000s,
But video gaming didn’t become popular until people were playing games on their phones.
the 1970s and 1980s, when joysticks, buttons As gaming moved into virtual and augmented
and other control gadgets were made public. At reality, sales increased.
the same time, fascinating graphics started to Today, mobile games can be downloaded to
appear on the screens. phones from app stores. In some cases, games
The first games to be played at home were are also preloaded in the handheld devices by the
designed for a device called a console. Atari 2600 original manufacturer or by the mobile operator
was one of the first affordable home consoles when purchased.
which allowed people to play games on their
TV screens. When the shooting game Space
Invaders was released in 1978, it became very
popular. Today, gamers can download it for free
on the Internet.
During the 1980s, gaming computers, online
gaming and handheld LCD games were
revealed. But there were too many games on
1. Video games were popular in the 1950s.

2. People bought the Atari 2600 because it wasn’t too expensive.
3. Many people played Space Invaders when it came out.
4. In the 1980s, shops sold games at a big discount because of the video game crash.
5. When you buy a smartphone, you always get free games on it.

1. Which devices made video games more popular?

2. How can you get Space Invaders on your PC?

3. What was the reason for the video game crash in the 1980s?

4. How did gaming change in the 2000s?

5. What types of games have caused sales to go up a lot?


Final Test: Units 1-20

1. I wouldn’t give Ben that job. 5. Do I need any gadgets for this game?
a. He’s very professional. a. Yes, a wand and goggles.
b. He’s too insecure. b. Yes, a printer and a scanner.
2. Did you know about yesterday’s cyber attack? 6. Where should I put the page break?
a. I wasn’t aware if it. a. Before the comma.
b. Yes, I bought a new laptop. b. After the pie chart.
3. What is her current job? 7. Why do I need multi-factor authentication?
a. Data entry operator. a. It will give you better protection.
b. Software tester. b. To block unauthorised access.
4. Have you got a Bachelor’s degree? 8. Do I need a WAN or a LAN?
a. No, I’ve got a certificate from a vocational a. This depends if the computers are connected
school. in close proximity.
b. Yes, I graduated from university last year. b. This depends if the computers are connected
c. Both a and b. in different countries.
c. Both a and b.

1. Could you answer my brochures / tables / correspondence after lunch, please?
2. What are the requirements / view buttons / databases for this network?
3. Sally is lazy / outgoing / under pressure and will do well in the sales department.
4. Do they own the licensee / fee / copyright to that software?
5. How many hours of schedule / certificate / overtime did you do?
6. We are trying to encrypt / increase / blur the number of clients.
7. Could you enlarge / divide / encode the image on this page? It’s too small.
8. What time is the topology / tech rep / shared resource coming?
1. They needed a large patch for starting their business.
2. What is the investment for hacking?
3. This new digital camera is ambitious.
4. Olga got good flight sticks from her previous job.
5. Daniel is a pocket-sized and he’ll do well.
6. Rob wants the manager’s job. He’s too fast learner.
7. We can repair that problem with a penalty.
8. We are selling these references for €45.90 each.

router w development w recruit w monitor w social networking sites w responsible
1. One day, Tammy will be a manager. She’s a very worker.
2. I think it’s a good idea to what children watch.
3. The is an essential part of the network.
4. The company wants to some new technicians.
5. Facebook and Twitter are popular .
6. The people in this room are working on the of some new software.

A B
1. malicious a. background
2. backup b. code
3. freely c. preference
4. educational d. traffic
5. personal e. available
6. website f. system
1. My includes secondary school and a Bachelor’s degree from university.

2. A lot of software is on the Internet.
3. We installed a new after we lost some important files.
4. describes the number of people who visit a website.
5. My is to start work at 10.00 every day.
6. Our computing system was damaged by .
6 Complete the phrase in each sentence with the missing letters. (8 points)
1. You can’t have free access if something is c r l o n d.
2. V c a v e means that it is controlled by spoken commands.
3. Put your phone into the c g g c d for a few hours.
4. The p c s p e for some FPS games isn’t expensive.
5. Mike’s s i s l y is low because he hasn’t got any experience.
6. You need to send the invoice to their b l g a s .
7. You can c y and p t our logo onto the letter.
8. If you get v t a t n g, you will find a job easily.

Match the questions in A to the responses in B.
A
1. Are goggles and motion controls essential for all your games?
2. What do you need the software to do for your company?
3. When can we come to install the new computers?
4. Have you ever installed an operating system before?
5. What seems to be the problem?
6. Where should I send the quote for new printers?
7. What time will you be ready to leave?
8. When did you last download an update?
9. Can I change the amount of space according to my needs?
10. Can you adjust the size of the image to make it bigger, please?
B
a. Give me another 15 minutes to check that I’ve got all the equipment.
b. We had a serious security breach last month.
c. Yes, you can scale up and down as your business demands.
d. Many of the simpler games don’t need them.
e. Three weeks ago.
f. Monday afternoon will be fine.
g. No problem. I can resize it.
h. No, I haven’t.
i. I want a program that will help me manage the cash flow.
j. To the purchasing department, please.


1 Listen to the conversation and complete the sentences. (10 points)
1. Mr Evans is impressed with Ms Baker’s .
2. Ms Baker came back to London after she .
3. Ms Baker likes to work with a .
4. The job that is advertised is for a .
5. Ms Baker learned German from her .

1. What did Ms Baker send the company?

2. How long did she work in Glasgow?

3. How do we know she’ll be flexible about hours?

4. How many IT people did she manage?

5. How many foreign languages does she speak?


Tests Answer Key
Tests Answer Key
Functional Language
1 Units 1-2
1. d 3. f 5. b 7. a 9. c
Reading Comprehension, page 52 2. g 4. h 6. j 8. i 10. e
1 1. first floor 4. third floor
2. second floor 5. first floor Listening Comprehension 2 , page 55
3. second floor Conversation 1
2 1. all employees Mary: Good morning. I’m Mary. How can I help
you?
2. 9.30 am
Man: I’m looking for the latest software products.
3. (Tuesday) 13th March
Mary: Software for banking is display number 36.
4. retail shop Are you interested in banking or business?
5. lunch at the cafeteria Man: Actually, it’s for my manufacturing business.
Mary: So, that’s display number 58.
Vocabulary, page 53 Man: Can you tell me where that is?
1 1. turn off Mary: Sure. It’s the big display over there with the
2. fourth red sign.
3. keyboard Conversation 2
4. remove Woman: Excuse me. I’m Laura Flax. I’m a
5. hospitality and leisure programmer and I’ve got a meeting at 2.15
6. case with Mr Howard.
7. Cheap Man: Mr Howard?
8. solves Woman: Yes. He’s the network administrator.
Man: Oh. I’m new here. Just a moment.
2 1. f 3. d 5. a
Woman: Where’s his office?
2. e 4. b 6. c Man: Um ... his office is on the third floor.
1. software tester 4. power supply No ... sorry. He’s on the second floor, next
to the IT Department.
2. plug in 5. front panel
3. sound card 6. hard drive Conversation 3
3 1. one thousand five hundred Man: Good morning. Sam speaking from the
helpdesk.
2. ninth
Woman: Hello, Sam. This is Doris Rayburn. My new
3. fifty-seven monitor doesn’t work.
4. twenty-four Man: OK. You need to connect it. First turn off the
5. one hundred power supply to your computer.
6. third Woman: Just a minute. OK.
7. eighty-two Man: Now, attach the monitor to the computer.
Can you see there’s a special socket for the
8. twenty-first
monitor cable in the back panel?
9. twelfth
Woman: Yes, I see it. Now can I turn on the
10. eighteen computer?
4 1. light 6. slot Man: No. Attach one end of the second cable to
the monitor and the other end into the
2. Disconnect 7. loud
power supply.
3. repair 8. quick
Woman: But ... there isn’t a second cable. There isn’t
4. programmer 9. mouse anything else in the box.
5. useless 10. design Man: Oh dear. I’m really sorry, Ms Rayburn. We
need to send you another cable. Let me
page 54 call you back.
5 1. assemble 6. quiet
2. twentieth 7. motherboard
3. connect 8. fourth
4. apps 9. troubleshoots
5. education 10. cable

Tests Answer Key
1 1. trade exhibition 6 1. touch screen 6. tab key

2. manufacturing business 2. payments 7. next to
3. is a programmer 3. flash drive 8. run out of
4. second floor 4. top-of-the-range 9. caps lock key
5. there’s a cable missing 5. headset 10. in the middle of
2 1. 58
Functional Language
2. the big display with the red sign
3. He’s new. 1. c 3. c 5. b 7. b 9. b
4. at the helpdesk 2. b 4. a 6. c 8. a 10. c
5. turn off the power supply to the computer
Listening Comprehension 3 , page 59
Tom: Doris, we need to do an inventory of all the
2 Units 3-4 peripherals. Can you help fill out the form,
please?
Reading Comprehension, page 56 Doris: Sure. Tom, there are only two printers here.
1 1. laptops and tablets One of Model A and one of Model B.
2. Palbook Deluxe 750 Tom: OK. Write that on the form. We haven’t got
many scanners either. I can only see three of
3. Apek CD422 GoBook Model A. There aren’t any of Model B.
4. £30 Doris: I think we should order some more scanners –
5. Palbook Deluxe 750 six of Model A and ten of Model B. Should we
order any printers?
2 1. December 4. Ural X560 Laptop
Tom: I think Mr Brown ordered printers at the
2. Windows 10 5. Ural X560 Laptop
beginning of the week. We need to check with
3. Ural X560 Laptop him before we order any more.
Doris: OK. So I won’t write anything on the order
Vocabulary, page 57 form for printers.
1 1. Wide-screen 5. return key Tom: I’ll count the small peripherals and call out
2. broken 6. gaming controller the numbers. You write them down. … five,
six, seven, eight … There are eight standard
3. reliable 7. full stop keyboards and … three, four, five … five
4. invoice 8. at symbol wireless ones. That’s enough for now.
2 1. alt key Doris: Right! Keyboards – five wireless and eight
standard.
2. webcam
Tom: There’s a box of standard mouses and half
3. practical
a box of wireless mouses.
4. brackets
Doris: How many are there in a box?
5. below
Tom: Usually 36. Yes, it says so on the outside – 36.
6. cash That’s enough for now. We don’t need to order
7. postage and handling any of those.
8. out of stock Doris: Wait a minute, Tom. The phone’s ringing.
3 1. between 6. arrow
1 1. one 4. Wireless
2. shift key 7. order
2. Order 10 5. 36
3. charge 8. beside
3. 8
4. cash 9. ergonomic
5. shipping 10. account 2 1. peripherals
2. help fill out the form
4 1. a 3. b 5. a
3. at the beginning of the week
2. a 4. a 6. b 4. They have enough. / They don’t need any more.
5. The phone’s ringing.
page 58
5 1. b 3. c 5. a 7. d
2. f 4. h 6. e 8. g

Tests Answer Key
Mark: Yes, I know where it is. What do they

need?
Linda: You need to install a new printer and
3 Units 5-6 scanner and show the librarian how
to activate the printer from different
Reading Comprehension, page 60 computers.
1 1. DS 2. F 3. T 4. DS 5. T Mark: Is the library open this afternoon?
2 1. technical support to businesses Linda: Yes. On Tuesdays, it’s open from 2.00
until 6.30.
2. she speaks four languages and worked in Japan
for five years Conversation 2
3. for an interview Jenny: Good morning, LM Computers. Jenny
speaking. How can I help you?
4. there is no reply from the telephone number
she gave them / she gave them a wrong number Paul Lowe: Good morning. It’s Paul Lowe here from
Computechnix. Could I speak to Ivor
5. head of support Brown in your software department?
Jenny: I’m sorry. Mr Brown is working off-site
Vocabulary, page 61 this week. Can I transfer you to Matt
Summers in the same department?
1 1. volume control 5. post office Paul Lowe: Yes, please.
2. make sure 6. password Jenny: Just a minute, Mr Lowe. I’m putting you
3. follow instructions 7. lost through to Matt Summers.
4. shut down 8. anti-virus software Conversation 3
2 1. shopping centre 4. dial a number John: Can I speak to Kevin Butler?
2. replace 5. on your left Laura: I’m afraid he’s unavailable at the
moment. Can I take a message?
3. on holiday 6. entrance
John: Yes. Could you ask him to return my call
3 1. b 3. a 5. b as soon as possible?
2. c 4. b 6. c Laura: Let me take down your name and
number.
4 1. c 3. d 5. b
John: It’s John Ferring from the Beach Hotel.
2. f 4. a 6. e
Laura: Can you spell your last name, please?
page 62 John: Yes. It’s F-E-double R-I-N-G and my
number is ...
5 1. loose connection 5. expect
2. discuss it 6. back up 1 1. c 2. b 3. c 4. b 5. b
3. repeat 7. as soon as 2 1. how to activate the printer from different
4. caller 8. ground computers
2. Mr Brown is working off-site this week.
6 1. be careful, avoid
3. the software department
2. deal with, out of the office
4. return his call as soon as possible
3. leave a message, spell that
5. Ferring
4. take down, make sure
5. return your call, urgent
7 1. speak up 4. interrupt 4 Units 7-8
2. put you on hold 5. take a message
3. transfer 6. reopen Reading Comprehension, page 64
1 1. Helen
Functional Language 2. Friday
1. h 3. f 5. a 7. e 9. c 3. the network administrator
2. i 4. g 6. b 8. d 10. j 4. the printer
5. Headsets and webcams were lost in the post.
2 1. T 2. F 3. DS 4. F 5. T
Conversation 1
Linda: Hi, Mark. I want you to go to the library
on Bank Street. It’s on your left after the
school.

Tests Answer Key
Vocabulary, page 65
Mandy: No, but you could go tomorrow morning
1 1. tied up 5. damaged if you prefer. The sales meeting has been
2. quarter to 6. suggest postponed.
3. satisfied 7. reorganise Sam: Good. Could you make an appointment for
me to see Gregory Kayne after 10.30? He’s
4. got lost 8. scheduled the manager of Computop.
2 1. b 3. b 5. c andy: I’ll arrange that.
M
2. a 4. a 6. c Sam: When is the sales meeting going to take
place?
3 1. f 3. b 5. a 7. e
andy:
M They’d like to hold it on Friday, 6th March at
2. g 4. h 6. d 8. c 11 o’clock.
1. previous commitment Sam: The 6th of March? I’m afraid that’s
2. losing business impossible! That day I’m in Glasgow. Did you
check my calendar before you agreed to that
3. IT maintenance department date?
4. opening times andy: Yes, I did. You’ve got the dates mixed up,
M
5. leave urgently Sam. I confirmed your trip to Glasgow
6. shipping date yesterday. You’re leaving on the 16th.
7. video conference Sam: I’m sorry, Mandy. I was running late this
morning. Then I got held up in a traffic jam –
8. under warranty not a good way to start a new week.
page 66 1 1. F 2. F 3. T 4. F 5. T
4 1. customer number 2 1. printers 4. Sam’s calendar
2. defect 2. manager 5. the 16th
3. attend a meeting 3. Friday (of March)
4. complaint
5. held up in a traffic jam
6. make arrangements
7. hold the line 5 Units 9-10
8. enquiry
Reading Comprehension, page 68
5 1. refuse 4. expense
2. return 5. error
1 1. by scanning barcodes to find the best
shopping deals
3. take place 6. postpone
2. by checking our heartbeats and how far we
6 1. e 3. b 5. f walk
2. c 4. d 6. a 3. His alarm rang.
4. Mike met friends for dinner.
Functional Language page 67 5. Twitter, Instagram
1. b 3. a 5. b 7. b 9. c 2 1. a concert
2. c 4. b 6. c 8. a 10. b 2. did research on the Internet
3. he checked the number of hits on the blog site
Listening Comprehension 5
4. photos
Mandy: Good morning, Sam, we’ve got a problem 5. checked e-mails, tweets and messages
with Computop.
Sam: Hello, Mandy. What’s the problem? Vocabulary, page 69
Mandy: They aren’t happy with the printers we sent 1 1. c 3. a 5. d
them. They want a refund and they say we
overcharged them. 2. f 4. e 6. b
Sam: I’m sorry to hear that. Please check the 1. unknown senders 4. zoom control
quote against the invoice. They’re very 2. foreign languages 5. blind carbon copy
good customers. We don’t want to lose
their business. I think I should go out and 3. narrow your search 6. breaking news
see them as soon as possible. Am I tied up 2 1. lens 4. results
tomorrow afternoon?
2. Tap 5. view
3. hyperlink 6. translate

Tests Answer Key
3 Mobile phones: voice message, shatterproof, 2 1. the IT department

dust-resistant, protective case 2. his smartphone
E-mails: attachment, spam, starred, forward 3. He needs to translate information into Spanish
Internet: URL, site map, ranking, keyword and French.
4 1. user name 5. malware 4. Sharon works in German and Salim works in
Arabic.
2. free 6. remotely
5. They filtered out spam and malware.
3. inbox 7. water-resistant
4. recipient 8. research
page 70 6 Units 11-12

5 1. junk 5. Save the draft Reading Comprehension, page 72
2. high-quality 6. folders 1. T. “15-20 hours per level”
3. speakerphone 7. Combine 2. F. “Free Online Computer Courses”
4. child-safe 3. T. “Minimum Grade / Class Level; Click on the
6 1. b 2. c 3. b 4. c 5. a courses”
4. T. “show comparisons in charts and tables”
Functional Language, page 71 5. F. “techniques to design graphic-rich
media, including brochures, flyers, posters,
1.
b 3. h 5. e 7. a 9. c magazines, newspapers and books”
2. g 4. f 6. d 8. j 10. i 2 1. a diploma
2. It says “Study at your own pace”.
3. the Business Course
Jim: Hi, Sally. What are you doing on our floor? 4. the Visual and Graphic Design Course
Sally: Hello, Jim. The IT department is doing 5. the Basic Course
a survey in the building. Could you answer
a few questions?
Vocabulary, page 73
Jim: Sure.
Sally: Firstly, about phones. How often do you use 1 1. table 5. event
the landline on your desk? 2. cash flow 6. licence
Jim: I use that phone only to contact other 3. merge 7. vendors
departments inside the building. 4. correspondence 8. header
Sally: What do you do about making outside calls
for the company? 2 1. j 3. f 5. i 7. b 9. c
Jim: I usually use my smartphone. 2. g 4. h 6. d 8. a 10. e
Sally: OK. Now ... can you tell me how many hours 3 1. apply 5. customise
you’re on the Internet every day? 2. sort 6. add-on
Jim: Well ... when I come in, I open the Internet 3. screenshots 7. landscape
but I don’t surf all day. I answer my e-mails.
Sometimes, I need to translate information 4. efficiency 8. licensee
about our products into Spanish or French 4 1. replace 5. painter
for our customers. Then I use an online
dictionary. 2. zoom 6. file
Sally: Who works in the other foreign languages? 3. menu 7. buttons
Jim: Sharon handles the German sales and Salim 4. border 8. break
does the Arabic. page 74
Sally: Are there any problems with spam or
malware since we’ve put in the new filters? 5 1. background 5. enlarge
Jim: No. It’s two months since I forwarded you 2. Copy and paste 6. footer
an e-mail about spam. Some junk mail 3. draft 7. Crop
appeared last week. 4. columns 8. shadow
Sally: Yes, we know about that – it wasn’t serious.
Thanks for your help, Jim. Keep in touch. 6 1. not clear 5. Bold
Jim: I will. 2. not satisfied 6. wide
3. beginning 7. clear
1 1. F 2. T 3. F 4. T 5. F 4. brighter 8. better

Tests Answer Key
Functional Language
1. h 3. e 5. f 7. d 9. g 7 Units 13-14
2. j 4. c 6. a 8. b 10. i
Listening Comprehension 7 , page 75 1 1. network for eight offices
Manager: M aggie! Can we discuss the conference 2. LAN
brochure now? The event is on 28th of 3. size of the office
the month. 4. one floor
Designer: Sure, Mr Pearson. 5. Internet speed
Manager: I’m happy with the first draft. I really like
the layout, but it still needs a little editing. 2 1. one
I would like to see more light in the 2. battery backup system
background on the first page. 3. put in a firewall
Designer: That’s not a problem. I can adjust the 4. a second access point
brightness. Did you like the main image
and is the logo in the right place? 5. What type of router will we need?
Manager: Yes, the image is fine, but there’s a grey
shadow over the product. Please remove Vocabulary, page 77
the shadow. 1 1. ascending 5. tech rep
Designer: No problem, Mr Pearson. 2. sum 6. query
Manager: Now … the logo. My personal preference
3. owner 7. balance
is that it should be a little bigger. Could
you resize the logo and move it away from 4. purchase price 8. hub
the bottom left-hand corner? I told you 2 1. b 3. c 5. b
that our telephone numbers and e-mail
address go there. 2. a 4. c 6. a
Designer: You’re right. I forgot. I’ll adjust that. 3 1. average 6. retail
Manager: Don’t forget the copyright sign. You must 2. multiply 7. According to
display it on all the pages.
3. descending 8. clear
Designer: I’ll do that and send it to you this
4. post code 9. cross-reference
afternoon. If there aren’t any more
corrections, let me know and the final 5. service address
draft can be on your desk on Wednesday.
Manager: Thanks, Maggie. It needs to go to the page 78
print shop before the 15th. Tomorrow, 4 1. investment 6. shared resource
I’ll call Harry in the print shop to give him
a reminder. 2. locate 7. Incoming
3. switch 8. Broadband
1 1. a conference brochure
4. Ethernet 9. workstation
2. add light to it
5. internal 10. router
3. the telephone numbers and e-mail address
4. the copyright sign 5 1. f 3. d 5. a
5. to remind him he’ll receive the brochure before 2. e 4. b 6. c

the 15th 1. local area network
2 1. this month 2. business grade
2. make some small changes 3. stream media
3. a shadow 4. wireless access point
4. enlarge 5. Transmission control protocol
5. Wednesday 6. backup system
6 1. computer 4. subnetwork
2. database 5. firewall
3. lost information
Functional Language, page 79

1. e 3. f 5. a 7. h 9. j
2. d 4. i 6. g 8. c 10. b

Tests Answer Key
2 1. Under “Find us”

2. 2010
Manager: Good morning. I’m pleased to announce 3. people who love gaming
that our new database is up and running. 4. read reviews
It includes all our past and present 5. come in or go to the online shop
customers. Yes, Sally?
Sally: Have you changed the format of the Vocabulary, page 81
database?
Manager: Yes, but we haven’t deleted any of our
1 1. d 3. a 5. b 7. h
previous records. The new database is 2. g 4. c 6. f 8. e
much easier to update.
2 1. release 5. segment
Tim: Will this help the marketing department
2. coordinates 6. stable
for events and sending out brochures?
Manager: Definitely! There are a lot of fields to fill in, 3. proprietary 7. entire
because we need as much information 4. budget
about our clients as we can get.
According to Janet in accounting, it is
3 1. patch
already a great help. They can send 2. multi-task
out reminders and retrieve overdue 3. partition
accounts quickly. Have you got a query, 4. prerequisite
John?
5. commercially owned
John: Yes, Larry. The tech reps want to know if
it will be easier to locate information 6. kernel
about when they last visited their clients 7. pre-installed
or the details of their last order. 8. allocate
Manager: Yes to both your questions, John. The
new database is much more user-friendly 4 1. reputable
than the old one. Oh, one more thing – 2. Anti-spyware software
please remember to fill in the client’s title 3. infrared
in the correct field. Many of our contact
people are doctors and it’s courteous to 4. social networking sites
address them that way. Finally, I’d like to 5. capabilities
thank Pete Howes and his department. 6. scam
They worked long hours getting this
7. dongle
ready for us. If there are any further
questions, please take them to Pete. 8. reveal
1 1. customers 4. easier page 82

2. events 5. long hours 5 1. c 3. b 5. f 7. d
3. reminders 2. e 4. g 6. a
2 1. It’s easier to update. 1. virtual reality
2. Because they need as much information about 2. flight stick
their clients as they can get.
3. dispose of
3. the tech reps
4. charging cradle
4. the client’s title
5. lithium-ion batteries
5. ask Pete
6. virtual projection keyboard
7. flat surface
8 Units 15-16 6 1. handheld 4. voice activated

2. audio clip 5. involve
Reading Comprehension, page 80 3. review
1 1. used
2. accessories Functional Language, page 83
3. exchange information with gamers 1. c 3. b 5. c 7. a 9. a
4. their services page 2. a 4. a 6. b 8. b 10. b
5. systems, video games

Tests Answer Key
2 1. malicious code
2. Because doctors couldn’t work and operations
Salesperson: Good morning. I’m Lenny. How can had to be cancelled.
I help you? 3. They tricked victims into opening malware
Customer: I’m looking for a virtual projection attachments in spam e-mails.
keyboard. Are they very expensive? 4. bank account numbers, codes and credit card
Salesperson: Not at all. In fact, the most expensive details
VPK we sell is under €37.
5. on a hidden Internet site
Customer: Oh, that’s within my budget. Can I see
it? Vocabulary, page 85
Salesperson: Sure. Here it is.
1 1. an affordable 4. payment per usage
Customer: Oh! It’s pocket-sized.
2. increase 5. brand
Salesperson: That’s the idea. Let me show you how
it works. You can pair it with a laptop, 3. feedback
tablet or smartphone. Before turning 2 1. worth 5. domain
on the VPK, make sure the Bluetooth
is activated on your smartphone or 2. payment gateway 6. security
laptop. Now switch on the device and 3. solely 7. Scale down
put it down on a flat surface. There we 4. suitable 8. trust logo
are – can you see the laser projection
on the table? 3 1. decrease 6. ideal
Customer: Yes, it looks like a keyboard with red 2. Bandwidth 7. customer portal
letters. 3. website traffic 8. on-demand
Salesperson: The user-guide gives step-by-step 4. social share buttons 9. Self-service
instructions for setting it up.
5. web hosting 10. multi-users
Customer: Can you enhance the brightness?
Salesperson: Yes, with this button. See – it’s brighter 4 1. monitor 6. encrypt
now. 2. reassess 7. agenda
Customer: Would I be able to use it in the car 3. block 8. hacker
or on the train? 4. gain entry to 9. post
Salesperson: Not really. You need a flat surface that 5. safeguard 10. attempt
is bigger than the size of the keyboard
and the device needs to be nearby to
page 86
project the beam.
Customer: Has it got a rechargeable battery? 5 1. g 3. i 5. c 7. j 9. a
Salesperson: There’s a lithium-ion battery that you 2. f 4. h 6. d 8. b 10. e
recharge using a USB connection. The 6 1. suspicious 5. undesirable
battery life is about 120 minutes.
2. Recovery 6. parental control
Customer: Thanks, Lenny. I’ll take it.
3. bulk e-mails 7. sensitive
1 1. No 4. brightness 4. fraudulent
2. fits in a pocket 5. two
3. laser Functional Language
2 1. buy the VPK 1. h 3. f 5. b 7. g 9. c
2. make sure the Bluetooth is activated 2. e 4. a 6. i 8. d 10. j
3. read the user-guide
4. bigger than the size of a keyboard
5. USB connection Alice: What are you doing, Sam?
Sam: I’m setting up a local area network. I’ve just
bought a router and Ethernet cables on eBay.
9 Units 17-18 Alice: Really? I don’t buy anything online.
Sam: Why?
Reading Comprehension, page 84 Alice: After that scam last year when I put my credit
card details online, I prefer to go into
1 1. millions 4. Telefónica a shop and pay cash for everything I need. I’m
2. pay £232 5. employees and actors suspicious of every transaction on the web.
3. hospital

Tests Answer Key
4 1. d 3. b 5. a
Sam: It’s the 21st century, Alice, and this is the ideal
way of shopping! It’s safe if companies have 2. f 4. e 6. c
got secure payment gateways and trust logos. 1. marital status
Alice: I don’t know if I want to risk it. 2. retirement benefits
Sam: I don’t understand you. You spend hours 3. formal training
chatting to people on social networking sites.
4. secondary school
Are you sure you’re safeguarded against
identity theft there? 5. educational background
Alice: Well, I use privacy settings. 6. fast learner
Sam: Listen. Today, many sites like banks have got
multi-factor authentication. Their security is page 90
excellent. 5 1. vocational training 6. divorced
Alice: Well – there is something I saw online that I’d 2. recruit 7. permanent
love to buy ...
3. sensitive 8. shift
Sam: OK, so let me introduce you to PayPal. This is
like opening a bank account. The advantage is 4. easy-going 9. overtime
that they ensure nothing fraudulent happens. 5. ambitious 10. fire
And, they don’t make any of your personal
information public. It’s worth giving it a try. 6 1. good, multi-tasking 6. under pressure
Alice: If something goes wrong, you’ll be solely 2. career objectives 7. people skills
responsible, Sam. 3. Bachelor’s degree 8. starting salary
Sam : Fine. 4. current job 9. personal details
5. date of birth 10. job description
1 1. F 2. T 3. DS 4. F 5. T
2 1. set up a local area network Functional Language
2. her credit card details 1. f 3. h 5. g 7. a 9. i
3. companies have got secure payment gateways 2. d 4. b 6. c 8. j 10. e
and trust logos
4. She uses privacy settings. Listening Comprehension 11 , page 91
5. PayPal
Chris: Hello. I’m Chris Harrison, head of Human
Resources.
Louise: Pleased to meet you. I’m Louise Bradford.
10 Units 19-20 Chris: So you’d like to join our company as head
of our web design team, Louise?
Louise: I’d love to.
1 1. from an advertisement on a website Chris: Great! So tell me about yourself.
2. Kingsland Secondary School Louise: Well, I was born in Manchester, but I live in
3. a year London. I’m 24 years old and I’m single.
4. He’s moving to London. I’ve got a Bachelor’s degree in Visual and
Graphic Design.
5. He’s industrious, a fast learner and works well
Chris: OK. What about work experience?
under pressure.
Louise: I got my current job after I left university. At
2 1. DS 2. T 3. T 4. F 5. F the moment, I’m a designer for ADNOW,
an advertising company. Since I joined the
Vocabulary, page 89 company, orders from existing customers
have increased by 20% and our department
1 1. d 2. b 3. e 4. a 5. c has grown from three to five people. Now,
2 1. b 2. a 3. c 4. c 5. b I feel that I’m ready for a position with more
responsibility.
3 1. creative 5. flexible
Chris: I see. What is your experience designing
2. schedule 6. fast-growing technologies websites?
3. confident 7. certificate Louise: Well, I’ve designed websites for companies
4. team 8. shy such as BeautiFace Cosmetics, Kiddy Wear
Children’s Clothes and others.
Chris: Excellent! Have you got any questions,
Louise?

Tests Answer Key
Louise: Y
es. I know the starting salary. Would I also 4 1. useful 5. landline
go on training courses and to conferences? 2. suggest 6. design
Chris: Yes, of course. We need you to start on 3. credit card 7. obsolete
21st August. Can you do that? 4. reorganise 8. customer number
Louise: No problem.
Chris: Great! We’ll be in touch by the end of the page 94
week.
5 1. malware 5. engaged
1 1. a 2. b 3. a 4. c 5. c 2. convenient 6. password
3. replace 7. reorder
2 1. 24
4. speakerphone 8. software
2. after she left university
3. cosmetics and children’s clothes 6 1. user-friendly 5. banking
4. on 21st August 2. attach 6. shatterproof
5. by the end of the week 3. airport 7. defect
4. between 8. payments
Midterm Test, Units 1-10 Functional Language

1. c 3. a 5. b 7. a 9. a
2. a 4. b 6. c 8. b 10. c
1 1. T. “… AMD processors are cheaper…”
2. F. “Always try to get a processor from the Listening Comprehension 12 , page 95
present generation …”
3. T. “ … will support the components you are Sandra: Good morning. Digital Repair House.
planning to install.” Please hold the line. Sandra speaking. How
can I help you?
4. T. “If you don’t have enough RAM, your
programs will run more slowly than they should.” Jack: Hello, Sandra! I’m Jack Larson and I’ve
just seen your advert about the new
5. F. “Check that the size suits your needs …” business you’ll be opening near my home.
2 1. a motherboard I’m interested in working as a support
technician. I’d like to speak to Mr Blake.
2. big enough for all your data
Sandra: He’s out of town at the moment. Maybe
3. CD / DVD drive I can help you?
4. A faulty supply can damage your parts. Jack: Well, I’m studying computers at the local
5. a monitor, a keyboard and a mouse college. I want to make arrangements to
travel during the summer after I get my
Vocabulary, page 93 diploma in June, but if there is a job for me,
maybe I can start in September.
1 Accept all logical answers.
Sandra: Jack, I really can’t help you with that.
Possible Answers I think you should send Mr Blake an e-mail.
1. alt key 4. reopen Jack: When will he be back?
2. scanner 5. dial a number Sandra: On Thursday. What I can do right now is
3. price per unit 6. search engine send you a form to fill in. Please add an
attachment with your questions. Then
2 1. c 3. e 5. d send it back to Mr Blake’s e-mail. He will
2. f 4. a 6. b deal with it as soon as possible. Or you could
fax it to the human resources department.
1. shipping date 4. turn left
Jack: Thank you.
2. exclamation mark 5. light refreshments
Sandra: Oh, and Jack, remember to give us your
3. software tester 6. foreign languages phone numbers and e-mail address.
3 1. portable 5. free Jack: I will. Let me give you my e-mail address
2. sturdy 6. simple now so that you can send me the form.
3. urgent 7. light 1 1. support technician
4. inbox 8. quote 2. out of town
3. travel
4. attachment
5. human resources department
2 1. T 2. F 3. F 4. DS 5. T

Tests Answer Key
Final Test, Units 1-20 Listening Comprehension 13 , page 99

Reading Comprehension, page 96 Mr Evans: G ood morning, Ms Baker. Please sit
down. I understand you’re interested in
1 1. F 2. T 3. T 4. DS 5. F the position that was advertised last week.
2 1. joysticks, buttons and other control gadgets Ms Baker: Thank you, Mr Evans. Yes, I sent in the
application form and my CV as soon as
2. You can download it for free on the Internet.
I saw it.
3. There were too many games on the market.
Mr Evans: I’ve got it in front of me. Your educational
4. People were playing games on their phones. background is quite impressive and I see
5. virtual and augmented reality that you’ve got some experience.
Ms Baker: Yes, I worked in Glasgow for five years.
Vocabulary, page 97 Mr Evans: Why did you leave?
1 1. b 3. c 5. a 7. c Ms Baker: I got divorced and came back to London
to be closer to my family.
2. a 4. c 6. b 8. c
Mr Evans: Will you be able to work overtime?
2 1. correspondence 5. overtime Ms Baker: That won’t be a problem.
2. requirements 6. increase Mr Evans: I see that you had quite a responsible
3. outgoing 7. enlarge position. Can I ask you to describe
yourself?
4. copyright 8. tech rep
Ms Baker: I like to think that I’m diligent. I try to be
3 1. investment 5. fast learner as professional as possible and I enjoy
2. penalty 6. ambitious working with a team.
3. pocket-sized 7. patch Mr Evans: Yes, I see you had a team of 12 IT people
working under you. Why do you want the
4. references 8. flight sticks
job of network administrator?
4 1. responsible Ms Baker: Well ... I’d really like to work for your
2. monitor company and I hope that will lead to
3. router something higher up in management.
Mr Evans: It may. I see that you speak German and
4. recruit
Spanish.
5. social networking sites
Ms Baker: Yes. I’ve got a German grandmother
6. development and while I was at university, I studied
Spanish.
page 98 Mr Evans: We often get foreign guests and those
5 1. b 3. e 5. c languages will definitely be useful. You’ve
got the job, Ms Baker! Let’s discuss
2. f 4. a 6. d salary and retirement benefits.
1. educational background
2. freely available 1 1. educational background
3. backup system 2. divorced
4. Website traffic 3. team
5. personal preference 4. network administrator
6. malicious code 5. grandmother
6 1. commercially owned 5. starting salary 2 1. the application form and her CV

2. Voice activated 6. billing address 2. five years
3. charging cradle 7. copy and paste 3. She says working overtime won’t be a problem.
4. purchase price 8. vocational training 4. 12
5. two (German and Spanish)
Functional Language
1. d 3. f 5. b 7. a 9. c
2. i 4. h 6. j 8. e 10. g

Test 1: (Units 1-2)

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Test 1 (Units 1-2)

Reading Comprehension (20 points)

From: Emily Wallace

Where can you find these in the new building?

2 Complete the sentences. (10 points)

COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 1

Vocabulary (50 points)

1. A checks new IT programs.

3 Write the number or ordinal in words. (10 points)

2 COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books

Functional Language (10 points)

COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 3

Listening Comprehension 2 (20 points)

2 Listen again and answer the questions. (10 points)

4 COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books

Reading Comprehension (20 points)

All laptops come with an 18-month guarantee

2 Answer the questions. (10 points)

COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 5

Vocabulary (50 points)

4 Circle the correct answer to complete the sentences. (6 points)

6 COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books

5 Match A to B to form sentences. Pay attention to the words in bold. (8 points)

Functional Language (10 points)

COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 7

Listening Comprehension 3 (20 points)

Type Number in stock Action

2 Listen again and answer the questions. (10 points)

8 COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books

Reading Comprehension (20 points)

To: Ms Sandra Thomas

1. Compexport put an advert in the newspaper.

2 Complete the sentences. (10 points)

COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 9

Vocabulary (50 points)

3 Circle the correct response. (6 points)

10 COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books

Functional Language (10 points)

COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 11

Listening Comprehension 4 (20 points)

2 Listen again and answer the questions. (10 points)

12 COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books

Reading Comprehension (20 points)

To: Evan Andrews

1. Who must Evan speak to before he calls the caterers?

COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 13

Vocabulary (50 points)

2 Circle the correct answer to complete the sentences. (6 points)

1. Pete can’t be here at 2.30. He’s got a .

14 COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books

5 Complete the word or phrases next to the description. (6 points)

6 Match the sentences in A to the responses in B. (6 points)

COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 15

Functional Language (10 points)

Listening Comprehension 5 (20 points)

2 Listen again and complete the sentences. (10 points)

16 COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books

Reading Comprehension (20 points)

WHY OUR SMARTPHONES ARE SO IMPORTANT

Monday 26th May

1. How can apps help us with shopping?

2 Complete the sentences. (10 points)

COMPUTING & INFORMATION TECHNOLOGY Photocopiable © B Burlington Books 17

1. Skyler needs help building a network for eight

Skyler: Total space: 10 X 12 metres = 8