Alignment Chart

This project is about teaching Technicians where Credit Card Readers (CCR) are

located, identifying what a CCR box looks like, what to do once the box is in the

Technicians’ possession, recognize how to install the CCR, distinguish how to close out

a Service call in the Service App and trouble-shoot the CCR. This instruction can be

online or a blended course.

The purpose of an Alignment chart is to give a visual aid to display what it entails.

A brief introduction restates the intended purpose of the instruction, as seen above.

Incorporated into the chart are Terminal Objectives and enabling objectives. Labeled in

the chart as seen below are the choices for: assessment, absorb, do and connect

activities. Being this is a visual aid, the chart helps to demonstrate how the activities

align with each other. The chart flows from left to right. Meaning, doing something out of

other will cause confusing so in essence the chart can also be considered a map for the

intended. If the activities pull against each other the flow of the chart will become

misaligned and friction between the activities will develop.

Terminal Objective: Once this session is complete the Technician will comprehend

where to look, recognize what to look for and discern what to do, once the Credit Card

Reader (CCR) is in their possession.

Enabling Objectives Assessmen Absorb Activity Do Activity Connect

t Idea Activity
 The Technician Ponder /
Game and Rhetorical
will be able to Discussion
Presentation / Simulation / questions
with a Quiz
determine informational Task (also cite-
(See
film (Know) simulation example
where CCRs below).
(Decide/Do) activities)
are stored. (Decide)
 The Technician
Presentation / Game and
will be able to Discussion
slide show or Simulation / Ponder /
with a Quiz
differentiate informational Quiz show Evaluation
(See
film (Know) (Decide)
what a CCR below).
(Know/Believe)
box looks like.
 The Technician
will be able to
explain the
Game and
purpose of Discussion
Presentation / Simulation /
with a Quiz Questioning
having the discussion Jigsaw
(See (Know)
(Decide) Puzzle
CCR assigned below).
(Know)
to his/her
vehicle
resource.

Terminal Objective: Once this session is complete the Technician will be able to install

a Credit Card Reader within the vending machine.

Enabling Objectives Assessmen Absorb Activity Do Activity Connect

t Idea Activity
 The Technician Observe Presentation / Practice / Job aids / E-
physical demo Hands on consultant
will demonstrate (Do) (Do) (Decide)
 where to place
components of
CCR, so the
adjacent area of
the dollar bill
validator is not
disorderly.
 The Technician
will navigate all
wire harnesses,
so they are not Presentation /
tangled in a way physical demo Practice / Job aids / E-
Observe (Do) and Hands on consultant
to inhibit the discussion (Do) (Decide)
removal of the (Decide)

cash box for the

dollar bill
validator.