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services are intangible; -INTANGIBILITY

- the customer is a participant in the service-delivery process;-


DELIVERY PROCESS
- generally services are produced and consumed
simultaneously; -PRODUCTION & CONSUMPTION
- services have a relatively higher variability in operational
inputs and outputs;-VARIABLITY (I/O)
- services generally have time-perishable capacity;
-PERISHABILITY
- site selection in services is directed by the location of
customers; -LOCATION
- services in general are very labour intensive;-LABOUR

CREATE A PRESENTATION MENTIONING VARIOUS


ASPECTS OF CUSTOMER FOCUS ON SUPPLY CHAIN
MANAGEMENT-501

PREPARE A PRESENTATION ON THE DIFFERENT


INVENTORY COSTS AND THEIR SIMILARITIES AND
DIFFERENCES.-506
Shareholder value / Future Cash Flows/NPV=

cash flows from operations -capital expenditures


- changes in net working capital.

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