Dr.G.R.

Damodaran College of Science

(Autonomous, affiliated to the Bharathiar University, recognized by the UGC)Re-
accredited at the 'A' Grade Level by the NAAC and ISO 9001:2008 Certified
CRISL rated 'A' (TN) for MBA and MIB Programmes

II BBA [2018 - 2021]

Semester IV
Core: PRODUCTION AND MATERIALS MANAGEMENT - 416B
Multiple Choice Questions.

1. A _____________ is something which is offered to customers to satisfy their needs or wants.

A. Process.
B. Price.
C. Promotion.
D. Product.
ANSWER: D

2. Production is the process by which raw materials and other inputs are converted in to ______________.
A. finished product.
B. services.
C. satisfaction.
D. loyalty.
ANSWER: A

3. Inputs in a production system includes____________.

A. organization, output.
B. process, procedure.
C. system, supply .
D. men, materials.
ANSWER: D

4. For a production manager, the product is________________

A. Optimal blend of uses.
B. Optimal blend of services.
C. Combination of surfaces.
D. Combination of properties.
ANSWER: C

5. Planning and controlling the quality of products and services is a ________ type of decision.
A. Control.
B. Operating.
C. Strategic.
D. Organisation.
ANSWER: A

6. The competitive advantage in the production function can be achieved through _________.
A. high wastages.
B. more cost.
C. higher quality.
D. lowest quantity.
 ANSWER: C

7. Specialization of labor in manufacturing is contributed by________.

A. Adam smith.
B. F.W.Harris.
C. William Ouchi.
D. Henry L.Gantt.
ANSWER: A

8. The function of _______________ involves the decision when, what,how, and why to produce goods.
A. production planning.
B. production control.
C. method analysis.
D. quality control.
ANSWER: A

9. The contribution of Taylor includes_________.

A. economies in production.
B. quality control charts.
C. scientific management.
D. control charts.
ANSWER: C

10. More textile mills in Coimbatore is mainly due to _________.

A. no other industry can be setup in this area.
B. regulation by govt.
C. climate.
D. power supply.
ANSWER: C

11. The advantage of locating a plant in urban (city) side is __________.

A. cheap availability of land.
B. disposal of waste is easy.
C. cost of operation is low.
D. large markets for finished products.
ANSWER: D

12. Unavailability of skilled labour is a big problem if we locate our factory in _____________.
A. road.
B. rural.
C. city.
D. foreign.
ANSWER: B

13. _____________ refers to the arrangement of machinery, equipment and other industrial facilities.
A. Plant lining.
B. Plant location.
C. Facility location.
D. Plant layout.
ANSWER: D

14. The objective of good layout is to _____.

A. reduce production.
B. reduce wastages.
 C. reduce productivity.
D. reduce labour.
ANSWER: B

15. Every foot of available space should be used effectively is a principle of _________.
A. sequence.
B. safety.
C. flexibility.
D. usage.
ANSWER: D

16. __________ type of layout is also called as functional layout.

A. Process.
B. Product.
C. Line.
D. Matrix.
ANSWER: A

17. Grouping together of like machines in one department is in _______ layout.

A. product.
B. process.
C. group.
D. parallel.
ANSWER: B

18. Product layout is also called as ________ layout.

A. line
B. cellular.
C. process.
D. functional.
ANSWER: A

19. In _________ type of layout machineries are arranged according to the sequence of operations.
A. process.
B. group.
C. matrix.
D. line.
ANSWER: D

20. ______________ type of layout are suitable for non repetitive or standard types of production .
A. Process.
B. Product.
C. Group.
D. Matrix.
ANSWER: A

21. ________ type of layout is a combination of functional layout and line layout.
A. Cellular.
B. Group.
C. Product.
D. Process.
ANSWER: B

22. Ship Building and Aircraft manufacturing is an example of ________ type of layout .
 A. combined.
B. matrix.
C. fixed.
D. group.
ANSWER: C

23. In ________ layout machines are grouped in to cells and the cells function somewhat like a product layout
in larger shop or process layout.
A. functional.
B. fixed.
C. matrix.
D. cellular.
ANSWER: D

24. Which of the following is not a computerized technique for layout planning?
A. CAD.
B. ALDEP.
C. CRAFT .
D. CORELAP.
ANSWER: A

25. Product layout is suitable for _________ type of production.

A. small.
B. mass.
C. less.
D. medium.
ANSWER: B

26. The main components of production system include which of the following?
A. Men, material.
B. Services, satisfaction.
C. Input, process, output.
D. Process, service.
ANSWER: C

27. The products are produced for stock purpose in _____________.

A. continuous production system.
B. assembly production system.
C. intermittent production system.
D. analytic production system.
ANSWER: A

28. Operations management is applicable ________________.

A. mostly to the service sector .
B. to services exclusively .
C. mostly to the manufacturing sector .
D. to manufacturing and service sectors .
ANSWER: D

29. The vendor rating is the process of rating the ______.

A. suppliers .
B. buyers.
C. manufacturers.
D. sellers.
 ANSWER: A

30. Walter Shewhart is listed among the important people of operations management because of his
contributions to ____________.
A. assembly line production.
B. measuring the productivity in the service sector.
C. just-in-time inventory methods.
D. statistical quality control.
ANSWER: D

31. Henry Ford is noted for his contributions to ____________________.

A. standardization of parts
B. statistical quality control
C. assembly line operations
D. scientific management
ANSWER: C

32. Which of the following method is used for recording path of movement during method study?
A. Chronocyclographs.
B. Simo chart.
C. Two handed process chart.
D. therblig.
ANSWER: A

33. All of the following decisions fall within the scope of operations management except for
______________________.
A. financial analysis
B. design of products and processes
C. location of facilities
D. quality management
ANSWER: A

34. Budgeting, paying the bills, and collection of funds are activities associated with the ______________.
A. management function
B. control function
C. finance/accounting function
D. production/operations function
ANSWER: C

35. Which of the following would not be an operations function in a fast-food restaurant?
A. Making hamburgers and fries.
B. Advertising and promotion.
C. Maintaining equipment.
D. Designing the layout of the facility.
ANSWER: B

36. Current trends in operations management include all of the following except ______________.
A. Just-in-time performance.
B. rapid product development.
C. mass customization.
D. mass production.
ANSWER: D

37. Typical differences between goods and services do not include _____________.
 A. cost per unit.
B. ability to inventory items.
C. timing of production and consumption.
D. customer interaction.
ANSWER: A

38. Which is not true regarding differences between goods and services?
A. Services are generally produced and consumed simultaneously, tangible goods are not.
B. Services tend to be more knowledge-based than products.
C. Services tend to have a more inconsistent product definition than goods.
D. Goods tend to have higher customer interaction than services.
ANSWER: D

39. Which of the following is not a typical attribute of goods?

A. Output can be inventoried.
B. Often easy to automate.
C. Aspects of quality difficult to measure.
D. Output can be resold.
ANSWER: C

40. In a __________ Layout all machines or process of the same type are grouped together.
A. Fixed position.
B. Factory.
C. Process.
D. Product.
ANSWER: C

41. Which of the following services is not unique, i.e., customized to a particular individual's needs?
A. Hairdressing.
B. Elementary education.
C. Legal services.
D. Dental care.
ANSWER: B

42. Which of the following is not a typical service attribute?

A. Intangible product.
B. Easy to store.
C. Customer interaction is high.
D. Simultaneous production and consumption.
ANSWER: B

43. Productivity can be improved by __________.

A. increasing inputs while holding outputs steady.
B. decreasing outputs while holding inputs steady.
C. increasing inputs and outputs in the same proportion.
D. decreasing inputs while holding outputs steady.
ANSWER: D

44. In which type of production system the unit cost of production is low?
A. Combined production
B. Continuous production.
C. Intermittent production.
D. Custom production.
ANSWER: B
45. In intermittent manufacturing system the goods are produced for __________.
A. storing.
B. processing.
C. order.
D. own consumption.
ANSWER: C

46. ___________ may be defined as the ratio between output and input.
A. Production.
B. Productivity.
C. Batch production.
D. Job production.
ANSWER: B

47. ____________ is defined as a technique of foreseeing or picturing ahead every step in long series of
separate operations, each step is to be taken in the right place, of the right degree, and at the right time and
each operation is to be done at a maximum efficiency.
A. Production planning.
B. Production control.
C. Inventory control.
D. Process control.
ANSWER: A

48. Which of the following is a production planning technique?

A. Dispatching.
B. Loading.
C. Inspection.
D. Expediting.
ANSWER: B

49. The process of deciding the path on which material move from start to finish is known as_______.
A. scheduling.
B. routing.
C. dispatching.
D. sequencing.
ANSWER: A

50. Production planning and control starts with ________.

A. routing.
B. estimating.
C. scheduling.
D. expediting.
ANSWER: B

51. ________ function of production planning and control determines the starting time and finishing time for
each operation.
A. Routing.
B. Loading.
C. Scheduling.
D. Controlling.
ANSWER: B

52. ________________ ensures that, the work is carried out as per the plan and delivery schedules are met.
 A. Expediting.
B. Dispatching.
C. Evaluating.
D. Loading.
ANSWER: A

53. Which of the following is defined as a set of activities which help to keep plant, machinery and other
facilities in good working condition?
A. Management.
B. Maintenance.
C. Materials.
D. Mechanic.
ANSWER: B

54. The primary function of plant maintenance does not which of the following_______.
A. maintenance of existing plant and equipments.
B. alterations to existing equipments and buildings.
C. selling of old machineries.
D. equipment inspection and lubrication.
ANSWER: C

55. Building construction and maintenance, maintaining service facilities such as water, gas, steam,
compressed air, heating and ventilating, air conditioning, painting, plumbing and carpentry work includes
_______________ type of maintenance.
A. electric maintenance.
B. civil maintenance.
C. corrective maintenance.
D. preventive maintenance.
ANSWER: B

56. _____________ function of production planning and control decides the quantity of output to be produced
and the cost involved in it on the basis of sales forecast.
A. Expediting.
B. Loading.
C. Estimating.
D. Scheduling.
ANSWER: C

57. VED analysis of inventory management stands for_________

A. Vital-Essential-Desirable
B. Valuable-Easy-Difficult
C. Very-Essentially-Desired
D. Valuable-Effective-Difficult to obtain
ANSWER: A

58. _____________ is one of the functions of materials management.

A. Selling finished goods.
B. Collection of bad debts.
C. Receiving and warehousing.
D. Managing cash flows.
ANSWER: C

59. ______________ material handling device is used to move the material of different sizes and weights.
A. Industrial trucks.
 B. Trolley.
C. Crawlers.
D. Cranes.
ANSWER: D

60. The material handling device which moves materials between two fixed points is _____________.
A. conveyors.
B. cranes.
C. hoists.
D. trucks.
ANSWER: A

61. The manager of inventory would most likely be found in the __________.
A. finance function.
B. marketing function.
C. manufacturing function.
D. information system function.
ANSWER: C

62. The 4Ms does not include___________.

A. men.
B. material.
C. message.
D. machinery.
ANSWER: C

63. ___________ study is concerned with the determination of the amount of time required to perform a unit
of work.
A. method.
B. motion.
C. work.
D. time.
ANSWER: D

64. THERBLIGS was coined by _____________.

A. Taylor.
B. Gilberth.
C. Henry Ford.
D. Adam smith.
ANSWER: B

65. _________ records graphically or diagrammatically, in sequence the movements connected with a process.
A. Process chart.
B. Route chart.
C. Flow chart.
D. Handling chart.
ANSWER: A

66. __________ is the first step in method study.

A. Examine the facts.
B. Record the present method.
C. Develop best method.
D. Select the work to study.
ANSWER: D
67. ___________ dimensions of business definition specify what activities are to be undertaken to produce
and deliver products/services.
A. Product dimension.
B. Technology dimension.
C. Functional dimension.
D. Process dimension.
ANSWER: B

68. The __________ approach considers only the immediate future.

A. situationalistic approach.
B. holistic approach.
C. systems approach.
D. tactical approach.
ANSWER: D

69. The functions of ___________ are not quite related to strategic management.
A. board of directors
B. chief executives
C. personnel manager
D. managing director
ANSWER: A

70. Corporate planning staff functions in __________ capacity.

A. managerial.
B. staff.
C. personal.
D. official.
ANSWER: B

71. ___________ formulates long term plans for the organization.

A. Staff members.
B. Business executives.
C. Chief executives.
D. Board members.
ANSWER: C

72. The legal functions that board of directors of any company are described in _______.
A. partnership act.
B. companies act.
C. MRTP act.
D. Indian companies act.
ANSWER: D

73. Mass production is characterized by _________________.

A. Low volume high variety.
B. High volume low variety.
C. High volume high variety.
D. Low volume low variety.
ANSWER: B

74. _____________ attempts to provide an understanding about the objectives that a firm is set out to achieve.
A. Strategic planning.
B. Strategic intent.
 C. Strategic management.
D. Strategic decisions.
ANSWER: B

75. A mission should be ________ both in terms of intension and words.

A. simple
B. brief
C. clear
D. vague
ANSWER: C

76. ___________ states the image which the organization wishes to project.
A. Objectives.
B. Plan.
C. Vision.
D. Mission.
ANSWER: D

77. Good _________ fosters long term thinking.

A. vision
B. mission
C. plan
D. target
ANSWER: A

78. ___________ function develops a physical relationship between inputs and outputs.
A. Production.
B. System.
C. E-manufacturing.
D. Assembly line.
ANSWER: A

79. ___________ may be defined as the ratio between output and input.
A. Production.
B. Productivity.
C. Batch production.
D. Job production.
ANSWER: B

80. ___________ is the ratio of available goods and services to the potential resources of the community or
the country.
A. Purchasing power.
B. Simulation.
C. Productivity.
D. Demography.
ANSWER: A

81. ___________ is the third step in the production planning and control.
A. Routing.
B. Scheduling.
C. Expediting.
D. Dispatching.
ANSWER: D
82. __________ in the production planning and control is checking of work and taking corrective steps to
ensure that each piece of work is completed at the right time.
A. Expediting.
B. Dispatching.
C. Routing.
D. Scheduling.
ANSWER: A

83. Production planning starts with ____________.

A. Scheduling.
B. Routing.
C. Dispatching.
D. Expediting.
ANSWER: B

84. ____________ involves implementation of production plans or schedules by coordinating different

activities.
A. Production planning.
B. Production schedule.
C. Production control.
D. Productivity.
ANSWER: C

85. A production system uses __________ to perform inputs into some desired output.
A. operations system.
B. operations materials.
C. operations services.
D. operations resources.
ANSWER: D

86. The therblig symbol used for micro motion of "release' is _______________.
A. R.
B. RE.
C. RL.
D. RS.
ANSWER: C

87. The products that are made correctly and customized to consumer needs are called __________.
A. core products.
B. essential products.
C. durable products.
D. core services.
ANSWER: B

88. The ability to rapidly increase or decrease production levels or shift production capacity quickly from one
product or service to another is called____________.
A. capacity uncertainty.
B. capacity alteration.
C. capacity flexibility.
D. capacity certainty.
ANSWER: C

89. Automation version of the generic manufacturing process, where in the three manufacturing functions are
replaced by the automated technologies is called _______.
 A. automated materials handling system.
B. flexible manufacturing system.
C. computer integrated manufacturing system.
D. production planning system.
ANSWER: A

90. In double sampling plan, there is a ________ percent saving is sampling inspection as compared to single
sampling plan.
A. 1-9.
B. 10-17.
C. 18-24.
D. 25-33.
ANSWER: D

91. To ensure that the proportion of defective items in the manufactured product is not beyond certain limits is
called ______.
A. process control.
B. system control.
C. product control.
D. systematic control.
ANSWER: A

92. The control limits delimited by the consumer are called _________.
A. modified control limits.
B. natural control limits.
C. specified control limits.
D. artificial control limits.
ANSWER: B

93. Sampling inspection procedure by variables as compared to by attributes is _______.

A. more prevalent.
B. non- practiced.
C. less prevalent.
D. practiced.
ANSWER: C

94. The sampling inspection procedure adopted in statistical quality control is of ______ types.
A. two.
B. three.
C. four.
D. five.
ANSWER: A

95. The decision about the lot under sampling inspection procedures can be of ______ types.
A. one.
B. two.
C. three.
D. four.
ANSWER: B

96. The expected sample size required to arrive at a decision about the lot is called_______.
A. random variable.
B. average sample number.
C. random design.
 D. average sample size.
ANSWER: B

97. A control chart based on known parameter values is_________.

A. more advantageous than the one based on estimated values.
B. complicated than that of control chart based on estimated values .
C. less reliable than the control chart based on estimated values.
D. less reliable than the control chart based on calculated values.
ANSWER: A

98. A sequential sampling plan is ________.

A. an infinite process.
B. the process requiring much more sampling units than a fixed sized sample.
C. a process in which sampling terminates with probability one .
D. a finite process.
ANSWER: C

99. The decision in a sequential sampling scheme is taken ______.

A. after inspecting the sample as a whole.
B. after selection and inspection of items one by one.
C. before inspecting the sample as a whole.
D. before selection and inspection of items one by one
ANSWER: B

100. Which of the following is not a type of flow process chart?

A. Material.
B. Method.
C. Machine.
D. Man.
ANSWER: B

101. The symbol of rectangle shape represents the process of ________ in the process analysis.
A. Transportation
B. Transportation
C. Inspection
D. Delay
ANSWER: C

102. _________ is considered as the "essence of management".

A. Co-ordination.
B. Planning.
C. Staffing.
D. Directing.
ANSWER: A

103. _______ is a vital aspect of the managerial process.

A. Controlling.
B. Communication.
C. Performance-appraisal.
D. Merit rating.
ANSWER: B

104. Due to availability of ___________, quality of the products produced by the manufacturers remains
same.
 A. technology.
B. raw materials.
C. machineries.
D. human resource.
ANSWER: A

105. Congestion is more in ________ layout.

A. process.
B. product.
C. fixed.
D. cellular.
ANSWER: A

106. Idle time is more in _________layout.

A. process.
B. fixed.
C. cellular.
D. product.
ANSWER: B

107. Semi skilled people may be appointed in this ________ manufacturing system.
A. job shop.
B. continuous.
C. intermittent.
D. hybrid.
ANSWER: B

108. Supervision required is more in ______ manufacturing system.

A. continuous.
B. intermittent.
C. hybrid.
D. job shop.
ANSWER: D

109. Preparing the maintenance schedule of machineries becomes difficult in ___________ manufacturing
system.
A. continuous.
B. intermittent.
C. hybrid.
D. job shop.
ANSWER: A

110. Maintenance cost is more in _____________manufacturing system.

A. continuous.
B. intermittent.
C. hybrid.
D. job shop.
ANSWER: A

111. Routing and scheduling is difficult in this_________ manufacturing system.

A. continuous.
B. intermittent.
C. hybrid.
D. job shop.
 ANSWER: D

112. Chances of accidents are more in ________ manufacturing system.

A. continuous.
B. intermittent.
C. hybrid.
D. job shop.
ANSWER: B

113. Production cost is less in __________manufacturing system.

A. continuous.
B. intermittent.
C. hybrid.
D. job shop.
ANSWER: A

114. Which of the following functions is not a core function of an organization?

A. The marketing (including sales) function.
B. The operations function.
C. The accounting and finance function.
D. The product/service development function.
ANSWER: C

115. which is not a part of 5R's of buying?

A. Right quality.
B. Right quantity.
C. Right source.
D. None of the above.
ANSWER: D

116. __________ is a process of planning and regulating the operation of that part of an enterprise which is
responsible for actual transformation of materials into finished products.
A. Manufacturing management.
B. Operation management.
C. Systems management.
D. Production management.
ANSWER: D

117. Operations management is applicable ________________.

A. mostly to the service sector .
B. to services exclusively.
C. mostly to the manufacturing sector.
D. to manufacturing and service sectors.
ANSWER: D

118. Walter Shewhart is listed among the important people of operations management because of his
contributions to ____________.
A. assembly line production.
B. measuring the productivity in the service sector.
C. just-in-time inventory methods.
D. statistical quality control.
ANSWER: D

119. Henry Ford is noted for his contributions to ____________________.

 A. standardization of parts.
B. statistical quality control.
C. assembly line operations.
D. scientific management.
ANSWER: C

120. Taylor and Deming would have both agreed that _____________.
A. Whirlpool's global strategy is a good one.
B. Eli Whitney was an important contributor to statistical theory.
C. management must do more to improve the work environment and its processes so that quality can be
improved.
D. productivity is more important than quality.
ANSWER: C

121. Who among the following is associated with contributions to quality control in operations management?
A. Charles Babbage.
B. Henry Ford.
C. Frank Gilbreth .
D. W. Edwards Deming.
ANSWER: D

122. The five elements in the management process are ___________.

A. plan, direct, update, lead, and supervise .
B. accounting/finance, marketing, operations, and management .
C. organize, plan, control, staff, and manage .
D. plan, lead, organize, manage, and control .
ANSWER: D

123. In _______layout , the facilities are clubbed together so as to form a cell.

A. Product.
B. Process.
C. Cellular.
D. Fixed.
ANSWER: C

124. Which of the following is not an element of the management process?

A. Pricing.
B. Staffing.
C. Planning.
D. Controlling.
ANSWER: A

125. The first activity of purchasing cycle is _________.

A. Communicating requirement to the purchase.
B. Source selection and development.
C. Recognizing the need for procurement.
D. Inspection of goods.
ANSWER: C

126. All of the following decisions fall within the scope of operations management except for
______________________.
A. financial analysis.
B. design of products and processes.
C. location of facilities.
 D. quality management.
ANSWER: A

127. Which of the following are the primary functions of all organizations?
A. Operations, marketing, and human resources.
B. Marketing, human resources, and finance/accounting.
C. Sales, quality control, and operations.
D. Marketing, operations, and finance/accounting.
ANSWER: D

128. Budgeting, paying the bills, and collection of funds are activities associated with the
_________________.
A. Management function.
B. Control function.
C. Finance/accounting function.
D. Production/operations function.
ANSWER: C

129. Which of the following would not be an operations function in a fast-food restaurant?
A. Making hamburgers and fries.
B. Advertising and promotion.
C. Maintaining equipment.
D. Designing the layout of the facility.
ANSWER: B

130. The three major functions of business organizations _____________.

A. are mutually exclusive.
B. exist independently of each other.
C. overlap.
D. function independently of each other.
ANSWER: C

131. Current trends in operations management include all of the following except ______.
A. Just-in-time performance.
B. rapid product development.
C. mass customization.
D. mass production.
ANSWER: D

132. Typical differences between goods and services do not include _____________.
A. cost per unit.
B. ability to inventory items.
C. timing of production and consumption.
D. customer interaction.
ANSWER: A

133. Which is not true regarding differences between goods and services?
A. Services are generally produced and consumed simultaneously, tangible goods are not.
B. Services tend to be more knowledge-based than products.
C. Services tend to have a more inconsistent product definition than goods.
D. Goods tend to have higher customer interaction than services.
ANSWER: D

134. Capacity decisions have a direct influence on performance of production system in respect of ________
 A. Delivery performance
B. Quality control
C. Plant size
D. Manpower
ANSWER: A

135. Productivity measurement is complicated by _____________.

A. the competition's output .
B. the fact that precise units of measure are often unavailable .
C. stable quality .
D. the workforce size .
ANSWER: B

136. The total of all outputs produced by the transformation process divided by the total of the inputs is
__________.
A. utilization .
B. greater in manufacturing than in services .
C. defined only for manufacturing firms .
D. multi-factor productivity .
ANSWER: D

137. Which of the following inputs has the greatest potential to increase productivity?
A. Labor .
B. Globalization .
C. Management .
D. Capital .
ANSWER: C

138. Productivity can be improved by __________.

A. increasing inputs while holding outputs steady .
B. decreasing outputs while holding inputs steady .
C. increasing inputs and outputs in the same proportion .
D. decreasing inputs while holding outputs steady .
ANSWER: D

139. Three commonly used productivity variables are _________________.

A. quality, external elements, and precise units of measure .
B. labor, capital, and management .
C. technology, raw materials, and labor
D. education, diet, and social overhead .
ANSWER: B

140. The service sector has lower productivity improvements than the manufacturing sector because
___________.
A. the service sector uses less skilled labor than manufacturing .
B. the quality of output is lower in services than manufacturing .
C. services usually are labor intensive .
D. service sector productivity is hard to measure .
ANSWER: C

141. Productivity tends to be more difficult to improve in the service sector because the work is
_________________.
A. often difficult to automate .
B. typically labor intensive .
 C. frequently individually processed and customised.
D. often an intellectual task performed by professionals.
ANSWER: C

142. ________family is primarily concerned with quality management.

A. ISO 9004.
B. ISO 14000.
C. ISO 9000.
D. ISO 14001.
ANSWER: C

143. Select the odd one which is not the required document for the ISO certificate?
A. Quality policy manual.
B. Quality system procedures.
C. Records.
D. Contract review.
ANSWER: D

144. _________is carried out to verify whether a quality system is effective and suitable.
A. Quality audit.
B. Quality assurance audit.
C. Quality verification.
D. Quality analysis.
ANSWER: A

145. Performance appraisal is also known as ______.

A. merit rating.
B. quality rating .
C. credit rating.
D. critical rating.
ANSWER: A

146. Select the odd one which is not the dimension of quality?
A. Response.
B. Reliability.
C. Reputation.
D. Reassurance.
ANSWER: D

147. Supplier rating system is also referred to as a _________used to obtain an over all rating of suppliers
performance.
A. score card system.
B. open ended system .
C. credit card system .
D. sub system.
ANSWER: A

148. The term muda in TQM refers to ______ classes of waste.

A. Six.
B. Seven.
C. Eight .
D. Nine.
ANSWER: B
149. Malcom Balridge national quality award is used to measure TQM efforts on an __________basis.
A. Quarterly.
B. Monthly .
C. Annual.
D. Half-yearly.
ANSWER: C

150. RPN in total quality management denotes _______.

A. Risk priority number.
B. Return priority number.
C. Risk preference number.
D. Return preference number.
ANSWER: A

Staff Name
RAJESH MAHARAJAN J .