Standard Specification

Quality Requirements for Contractors
Hatch Ltd.: Hatch Office Building Sudbury Section: S01 40 00

H302138 / CA001
Standard Specification
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© Hatch 2019 All rights reserved, including all rights relating to the use of this document or its contents.
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Table of Contents
1. Purpose ................................................................................................................................................. 1
2. Regulatory Requirements and Codes ................................................................................................ 1
2.1 General .......................................................................................................................................... 1
2.2 Statutory Regulations .................................................................................................................... 1
2.3 Codes and Standards .................................................................................................................... 1
2.4 Definitions ...................................................................................................................................... 1
3. Quality Management System (QMS) ................................................................................................... 4
3.1 General Requirements .................................................................................................................. 4
3.2 Quality Documentation Requirements........................................................................................... 4
3.2.1 Quality Documents to be Submitted with the Bid .............................................................. 4
3.2.2 Quality Document Requirements after Contract Date ....................................................... 5
3.3 Contractor Documentation and Data Requirements ..................................................................... 5
3.4 Contractor Project Quality Plan ..................................................................................................... 6
3.5 Inspection and Test Plan (ITP) .................................................................................................... 12
3.6 Document Control........................................................................................................................ 13
3.6.1 Document Submission and Review ................................................................................. 14
3.6.2 Quality Verification Records ............................................................................................ 14
4. Management Responsibility .............................................................................................................. 15
4.1 Responsibility Authority and Communication .............................................................................. 15
4.2 Management Quality Representative .......................................................................................... 15
5. Resource Management ...................................................................................................................... 15
5.1 General ........................................................................................................................................ 15
5.2 Quality Staff and Organization .................................................................................................... 16
5.2.1 Organization Chart........................................................................................................... 16
5.3 Competency Assessment ............................................................................................................ 16
5.4 Infrastructure ............................................................................................................................... 17
6. Product Realization ............................................................................................................................ 17
6.1 Planning for Project Realization .................................................................................................. 17
6.2 Interface Management and Coordination .................................................................................... 19
6.3 Change Management .................................................................................................................. 20
6.4 Owner Related Processes ........................................................................................................... 20
6.5 Permits, Licenses and Statutory Provisions ................................................................................ 20
6.6 Certified Equipment, Authorized Inspection Authority ................................................................. 20
7. Design and Development................................................................................................................... 21
7.1 Design and Development Planning ............................................................................................. 21
7.2 Design and Development Inputs and Outputs ............................................................................ 21
7.3 Design Review, Verification and Validation ................................................................................. 21
7.4 Design Change Management...................................................................................................... 22
8. Procurement........................................................................................................................................ 22
8.1 Purchasing Process..................................................................................................................... 22
8.2 Purchasing Information................................................................................................................ 22
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8.3 Manufacturing Data Record and Product Release...................................................................... 23

8.4 Sub Contracting ........................................................................................................................... 23
8.4.1 Sellers/Sub Contractors Assessment and Selection ....................................................... 23
8.4.2 Sellers/Sub Contractors Performance Evaluation and Review ....................................... 24
9. Control of Production and Service Provision.................................................................................. 24
9.1 Manufacturing, Construction and Commissioning....................................................................... 24
9.1.1 Kick Off Meeting .............................................................................................................. 25
9.1.2 Inspection and Test Schedule ......................................................................................... 25
9.1.3 Inspection and Test Notification....................................................................................... 25
9.1.4 Inspection Levels ............................................................................................................. 26
9.1.5 Inspection Interventions ................................................................................................... 26
9.2 Inspection and Testing ................................................................................................................ 27
9.3 Inspection and Test Status .......................................................................................................... 27
9.3.1 Inspection Release .......................................................................................................... 27
9.4 Inspection and Testing Laboratories Services ............................................................................ 28
9.5 Special Processes ....................................................................................................................... 28
9.6 Welding Procedures .................................................................................................................... 29
9.7 Identification and Traceability ...................................................................................................... 29
9.7.1 Material Traceability......................................................................................................... 29
9.7.2 Material Certification ........................................................................................................ 30
9.8 Control of Monitoring and Measuring Devices ............................................................................ 30
9.9 Preservation of Product ............................................................................................................... 30
9.10 Manufacturers Data Record (MDR) and Operating and Maintenance Manuals ......................... 31
9.11 Shipping ....................................................................................................................................... 32
9.12 Transport ..................................................................................................................................... 33
9.12.1 Site Receipt Inspection .................................................................................................... 33
9.13 Final Handover/Takeover and Acceptance ................................................................................. 33
9.13.1 Contractor Initiated Handover .......................................................................................... 33
9.13.2 Owner Initiated Take Over ............................................................................................... 34
10. Measurement Analysis and Improvement ....................................................................................... 34
10.1 General ........................................................................................................................................ 34
10.2 Control of Non-conformances and Defects ................................................................................. 34
10.2.1 Defective Product/Nonconforming System Identified by Contractor ............................... 34
10.2.2 Defective Product/Non Conforming Systems Identified by the Owner / the
Owner’s Representative .................................................................................................. 36
11. Concession Request and Technical Queries .................................................................................. 36
11.1 Concession Request ................................................................................................................... 36
11.2 Request for Information (RFI) ...................................................................................................... 36
11.3 Contractor Audits ......................................................................................................................... 37
11.3.1 the Owner / the Owner’s Representative Audits ............................................................. 37
11.4 Quality Risks ................................................................................................................................ 37
12. Measurement, Analysis and Improvement ...................................................................................... 37
12.1 Monthly Quality Reporting Requirements.................................................................................... 37
12.2 Owner Satisfaction ...................................................................................................................... 38
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List of Appendices
Appendix A
Quality Management System Questionnaire
A.1 Quality Management System Questionnaire
Appendix B
Typical Inspection and Test Plan (ITP)
B.1 Typical Inspection and Test Plan (ITP)
Appendix C
Inspection Notification Request Form
C.1 Inspection Assignment
C.2 Notification to Attend Inspection (NAI)
Appendix D
Non Conformance Report (NCR), Corrective Action Request (CAR)
D.1 Non Conformance Report (NCR)
D.2 Corrective Action Request (CAR)
Appendix E
Concession Request Form
E.1 Concession Request Form
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1. Purpose
This specification provides the minimum requirements for the Contractor’s quality system. It
provides for the regular reporting, preparation and submission of the documents required to
demonstrate that the work, equipment and/or services have been satisfactorily planned and
completed in accordance with the Owner’s requirements, all associated specifications,
documents, codes and standards.
This specification outlines the minimum requirements to ensure that products and services
supplied to the project are manufactured or provided in accordance with all specified
requirements as defined in the purchase order or contract, all associated specifications,
drawings, documents, codes and standards.
2. Regulatory Requirements and Codes

2.1 General
All work performed shall comply with the requirements of this specification, the
documentation referenced in the purchase order or contract and the latest revision/edition of
the relevant Codes and Standards referenced herein.
2.2 Statutory Regulations

Occupational Health & Safety Acts and Regulations as amended (or applicable).
2.3 Codes and Standards

Document No. Title
ISO 9001 Quality management systems–Requirements
ISO 9000 Quality management systems–Fundamentals and Vocabulary
ISO 10005 Quality management systems–Guidelines for Quality Plans
ISO 19011 Guidelines for quality and/or environmental management system auditing
2.4 Definitions
AIA:
Authorized Inspection Agency
Concession (Non-Conformance Acceptance):
A written authorization to use (or release, reject, waiver) an item (or items) that does (or does
not) conform to (or deviate from) contractual, scope, design, or specified requirements.
Contractor:
Person(s) or organization(s) that furnishes supplies or services to the Owner or their

Representative(s).
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Document and Data Requirements (DDR):
List specifying the information to be provided by a Contractor and a schedule for providing it
(normally in terms of the number of weeks after purchase agreement award).
Data:
All drawings/documents/information/data packs required to be supplied under the contract.

Engineer:
The engineer delegated by Hatch responsible for the design of the specific works – Hatch
appointed Design/Package engineer.
Field Inspection Checklist (FIC):
A document that details the checks, requirements and test parameters for each type of
equipment to permit field installation or pre-operational testing of the equipment.
Inspection and Test Plan (ITP):
A document generally provided by the Contractor and reviewed and approved by the
Engineer that defines specific manufacturing/construction inspection and testing requirements
that must be completed to satisfy conformance requirements. The documentation will also
identify against each requirement the intervention that will be necessary by each party to
confirm conformity.
Inspection Release Report (IRR):
A document issued to the Contractor by Owner’s Representative advising release of the

materials for shipment. This does not relieve the Contractor of its obligations in accordance
with the terms and conditions of the contract.
Intervention Points:
Are those controlled points indicated by the various controlling bodies concerned with the
implementation of a specific ITP. These can be in the form of tests, inspections,
surveillances, witnessing and reviews.
Inspection Waiver Report (IWR):
A document issued to the Contractor by the Owner’s Representative advising that the
Owner’s Representative has waived final inspection for the materials listed in this document.
The issue of this report does not preclude further inspection by Owner’s Representative, is
issued without prejudice and does not relieve the Contractor from the guarantees and
obligations included in the contract.
Installation and Operating Manual (IOM):
A document prepared by the Contractor providing relevant information applicable to the

installation and maintenance of the specific equipment, including consumables (e.g. oils etc.).
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Materials Data Record (MDR):
A complete record of all documentation, test reports and material certificates that validates
the Contractor compliance to the specified requirements.
Non-conformance:
Non - fulfillment of a requirement.

Project Quality Plan (PQP):
A document that outlines the Contractor’s strategy, methodology, resources allocation, quality
management, planning, assurance and quality control coordination activities to ensure that
goods and services supplied meet or exceed the requirements defined in the contract,
drawings, codes and standards.
OHTE:
Overhead Tracked Equipment.

QMS:
Quality Management System.

Owner :
For the purposes of this document, the term Owner means Hatch Ltd.
Owner’s Representative:
Delegated firm and/or representative person acting on behalf of the Owner to perform
specified duties in the direction and administration of the Owner's project. A Project Director
has been assigned for the management of this Project; Hatch is the Owner’s EPCM
Representative for the Cambridge 2 Project.
Quality:
The degree to which a set of inherent characteristics fulfils requirements.

Reject/Scrap:
A disposition used when an item is unsuitable for its intended use and/or is economically
unfeasible to repair or rework. The item is discarded, scrapped, and is replaced with an item
that is full conformant.
Repair:
An action on a nonconforming product to make it acceptable for the intended use. Unlike
rework, repair can affect or change parts of the nonconforming product. It includes remedial
action taken on a previously conforming product to restore it for use.
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Requirement:
A need that is stated, generally implied or obligatory.

Rework:
Activity or effort required to convert an otherwise unacceptable outcome of a process into an

acceptable outcome. An action which returns the object back to drawing specifications.
Seller(s)/Sub Contractor(s):
Person(s) or organization(s) that furnishes supplies or services to the Contractor.

Use As Is:
A disposition permitted for a non-conforming item when it can be established that the item is
satisfactory for its intended use. Use as is disposition requires the Engineer’s approval.
Works:
All deliverables expected from the contractor as per the scope of works requirements
specified in the contract between the Owner and the contractor
3. Quality Management System (QMS)

3.1 General Requirements
The Contractor shall document and implement a Quality Management System (QMS) in
accordance with the requirements of ISO 9001:2015. The QMS shall be suitable for the
scope of services, size of the organization and commensurate with the complexity of the
services and products to be provided. All outsourced processes shall be controlled and
identified in the QMS.
The Contractor shall comply with the contractually agreed quality requirements as well as
those specified in technical specifications and procedures that form part of the contract.
3.2 Quality Documentation Requirements

3.2.1 Quality Documents to be Submitted with the Bid
The Contractor shall submit at the time of bid the deliverables for quality as specified in the
relevant bid returnable schedule, including the following:
• Project quality plan (PQP);
• Typical inspection and test plan (ITP);
• Copy of ISO 9001 certificate (if certified);
• Quality Management Representative CV;
• Typical MDR Index;
• Approved seller/sub-contractor list;
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• Organization Chart showing clearly the staffing arrangements for quality (Head Office and
Site);
• Schedule/list/index of quality management and project procedures to be used for the

project/contract/works;
• Completed Quality Management Systems Questionnaire (Refer to Appendix A).
3.2.2 Quality Document Requirements after Contract Date

The Contractor shall list all documents required for the effective implementation of the QMS
and will as a minimum provide (as applicable to the scope, contract and within the contract
scheduled/agreed dates) the following project specific documents:
• Project Quality Policy;
• Project quality objectives;
• Project quality plan;
• Project organization chart;
• Project responsibility (RACI) matrix;
• Job descriptions;
• Project quality control procedures per activity identifying specific inspection and test
methods and acceptance criteria;
• Project inspection and test plans (ITPs) per activity that plan and assure quality and
define inspection intervention levels;
• Project verification records per individual activity as referenced on ITPs;
• Manufacturing, construction and commissioning MDR;
• Contractor documentation and data requirements;
• Other documentation, as required by the Owner / the Owner’s Representative.
3.3 Contractor Documentation and Data Requirements

The Contractor shall develop and maintain a comprehensive register of documents that will
be generated throughout the project, and will include all quality related documents. The
register will be submitted to Owner’s Representative for review.
Owner’s Representative will indicate those documents required to be submitted for

information/review and/or acceptance and this will be indicated in the Contractor document
and data register. The register will indicate the dates of issue of the documents taking into
account sufficient time to allow Owner’s Representative review/acceptance cycle prior to the
document being required for use.
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3.4 Contractor Project Quality Plan

The Contractor shall compile and submit within the contractually agreed time frame from the
contract signature date, for approval to Owner’s Representative, a project quality plan (PQP)
which covers the QMS arrangements for the project.
The PQP shall detail how the Contractor’s Quality System will be applied to the work
specified in the contract, and shall address but not limited to, the following:
1. Scope – it should include:
 A simple statement of the purpose and expected outcome of the specific case;
 The aspects of the specific case to which it will be applied, including particular
limitations to its applicability;
 The conditions of its validity (e.g., dimensions, temperature range, market conditions,
resource availability or quality management systems certification status.
2. Quality objectives – the quality plan should state the quality objectives for the specific
case and how they will be achieved.
3. Management responsibilities – the quality plan should identify individuals within the
organization who are responsible, in the specific case, for the following:
 Ensuring that the activities required for the quality management system or contract
are planned, implemented and controlled, and their progress monitored;
 Determining the sequence and interaction of the processes applicable to the specific
case;
 Communicating requirements to all affected departments and functions, sub

contractors, and resolving problems that arise at the interfaces between such groups;
 Reviewing the results of any audits conducted;
 Authorizing requests for exemption from the organization's quality management

system requirements;
 Controlling corrective and preventive actions;
 Reviewing and authorizing changes to, or deviations from, the quality plan.
4. Control of documents and data – for documents and data applicable to the specific
case, the quality plan should state:
 How the documents and data will be identified;
 By whom the documents and data will be reviewed and approved;
 To whom the documents will be distributed;
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 How access to the documents and data can be obtained.
5. Control of Records – the quality plan should state what records should be established
and how they will be maintained. Such records might include design review records,
inspection and test records, process measurements, work orders, drawings, and minutes
of meetings. Matters to be considered include the following:
 How, where and for how long records will be kept;
 What the contractual, statutory and regulatory requirements are, and how they will be
satisfied;
 On what media the records will be kept (such as hard copy or electronic media);
 How legibility, storage, retrievability, disposition and confidentiality requirements will

be defined and satisfied;
 What methods will be used to ensure that records are available when required;
 What records will be supplied to the Owner, when and by what means;
 Where applicable, in what language textual records will be provided;
 The disposal of records.
6. Resources
 Provision of resources - the quality plan should define the type and amount of
resources needed for the successful execution of the plan. These resources may
include materials, human resources, infrastructure and work environment. Where a
particular resource has limited availability, the quality plan may need to identify how
demand from a number of concurrent products, projects, processes or contracts will
be satisfied;
 Materials - where there are specific characteristics for required materials (raw
materials and/or components), the specifications or standards to which the materials
have to conform should be stated or referred to in the quality plan;
 Human resources - the quality plan should specify, where needed, the particular
competences required for defined roles or activities within the specific case. The
quality plan should define any specific training or other actions required for
personnel;
 Infrastructure and work environment - the quality plan should state the particular
requirements of the specific case with regard to the manufacturing or service facility,
workspace, tools and equipment, information and communication technology, support
services and transport facilities necessary for its successful completion.
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7. Requirements - the quality plan should include or make reference to the requirements to
be met for the specific case. A simple overview of the requirements may be included to
help users to understand the context of their work, for example an outline of a project. In
other cases, there may be a need for a comprehensive list of requirements, developed
from input documents. The quality plan should state when, how and by whom the
requirements specified for the specific case will be reviewed. The quality plan should also
state how the results of this review will be recorded and how conflicts or ambiguities in
the requirements will be resolved.
8. Owner Communication - the quality plan should state the following:
 Who is responsible for Owner communication in particular cases;
 The means to be used for Owner communication;
 Where applicable, communication pathways and contact points for specific Owners
or functions;
 The records to be kept of Owner communication;
 The process to be followed when an Owner compliment or complaint is received.
9. Design and Development
 Design and development process - the quality plan should take account of applicable
codes, standards, specifications, quality characteristics and regulatory requirements,
as appropriate. It should identify the criteria by which the design and development
inputs and outputs should be accepted, and how, at what stage(s), and by whom, the
outputs should be reviewed, verified and validated;
 Control of design and development changes - the quality plan should state the
following:
a) How requests for changes to the design will be controlled.
b) Who is authorized to initiate a change request.
c) How changes will be reviewed in terms of their impact.
d) Who is authorized to approve or reject changes.
e) How the implementation of changes will be verified.

In some cases there may be no requirement for design and development. However, there
may still be a need to manage changes to existing designs.
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10. Purchasing - The quality plan should define the following:
 The critical characteristics of purchased products that affect the quality of the
organization's product;
 How those characteristics will be communicated to suppliers, to enable adequate

control throughout the product or service life cycle;
 The methods to be used to evaluate, select and control suppliers;
 Requirements for, and reference to, Contractor’s quality plans or other plans, where
appropriate;
 The methods to be used to satisfy the relevant quality assurance requirements,

including statutory and regulatory requirements that apply to purchased products;
 How the organization intends to verify purchased product conformity to specified

requirements;
 The facilities and services that will be outsourced.
11. Production and Service Provision - production and service provision, together with the
relevant monitoring and measurement processes, commonly form the main part of the
quality plan. The processes involved will vary, depending on the nature of the work.
Where appropriate, the quality plan should include or refer to the following:
 The process steps;
 Relevant documented procedures and work instructions;
 The tools, techniques, equipment and methods to be used to achieve the specified
requirements, including details of any necessary material, product or process
certification;
 Required controlled conditions to meet planned arrangements;
 Mechanisms for determining compliance with such conditions, including any specified
statistical or other process controls;
 Details of any necessary qualification and/or certification of personnel;
 Criteria for workmanship or service delivery;
 Applicable statutory and regulatory requirements;
 Industry codes and practices.

Where installation or commissioning is a requirement, the quality plan should state how the
product will be installed and which characteristics have to be verified and validated at that
time.
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Where the specific case includes post - delivery activities (e.g. maintenance, support or
training services), the quality plan should state how the organization intends to assure
conformance to applicable requirements, such as:
• Statutes and regulations;
• Industry codes and practices;
• The competence of personnel, including trainees;
• The availability of initial and on - going technical support during the agreed time period.
12. Identification and traceability - where product identification is appropriate, the quality
plan should define the methods to be used. Where traceability is a requirement, the
quality plan should define its scope and extent, including how the affected products will
be identified. The quality plan should state:
 How contractual, statutory and regulatory traceability requirements are identified and
incorporated into working documents;
 What records relating to such traceability requirements will be generated and how
they will be controlled and distributed;
 Specific requirements and methods for the identification of the inspection and test
status of products.
13. Owner Property–the quality plan should state:
 How products provided by the Owner (such as material, equipment, tooling, test
equipment, software, data, information, intellectual property or services) are identified
and controlled;
 The methods to be used to verify that Owner supplied products meet specified
requirements;
 How nonconforming Owner supplied products will be controlled;
 How damaged, lost or unsuitable product will be controlled.
14. Preservation of Product - the quality plan should state
 Requirements for handling, storage, packaging and delivery, and how these
requirements will be met;
 (If the organization is to be responsible for delivery) how the product will be delivered
to the specified site, in a manner that will ensure that its required characteristics are
not degraded.
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15. Control of Nonconforming Product - the Quality Plan should define how
nonconforming product will be identified and controlled to prevent misuse, until proper
disposal or acceptance by concession is completed. The quality plan may need to define
specific limitations, such as the degree or type of rework or repair allowed, and how such
rework or repair will be authorized.
16. Monitoring and Measurement – the quality plan should define the following:
 Process and product monitoring and measurements to be applied;
 The stages at which they should be applied;
 The quality characteristics to be monitored and measured at each stage;
 The procedures and acceptance criteria to be used;
 Any statistical process control procedures to be applied;
 Where inspections or tests are required to be witnessed or performed by regulatory

authorities and/or Owners;
 Where, when and how the organization intends, or is required by the Owner,
statutory or regulatory authorities, to use third parties to perform inspections or tests;
 The criteria for product release.

The quality plan should identify the controls to be used for monitoring and measuring
equipment intended for use for the specific case, including its calibration confirmation status.
17. Audits – may be used for several purposes, such as:
 To monitor the implementation and effectiveness of quality plans;
 To monitor and verify conformity with specified requirements;
 For surveillance of suppliers to the organization;
 To provide independent objective assessment, when required, to meet the needs of

Owners or other interested parties.
The quality plan should identify the audits to be performed for the specific case, the nature
and extent of such audits and how the results of the audits should be used.
Note: Where the Contractor is required to provide a PQP, no work shall commence until
Owner’s Representative approves the PQP.
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3.5 Inspection and Test Plan (ITP)

ITPs are the activity specific documents to plan the assurance, control and verification of
quality during fabrication, installation and testing and will be compiled by the Contractor for
each unique manufacturing, construction/installation and commissioning activity, whether
temporary or permanent works, or as required by the Engineer and will describe in the
following order (refer to Appendix B for sample ITP):
• Process, inspection and testing activities in chronological order;
• Process control (method statements/procedures) and quality control procedures;
• Applicable design or contract specification;
• Inspection intervention requirement (see section 9.1.5);
• Quality verification records (by document number) used to provide objective evidence
that the specified quality characteristic has been achieved;
• Inspection/defect identification status;
• Traceability to works and work commencement/completion date;
• Contractor verification and Engineer endorsement.

For manufacturing and construction activities the Contractor may utilize their own, or their
sellers/sub contractors, standard ITP, provided that they account for providing the
requirements as stated above, and facilitate the documenting of intervention requirements of
the Contractor’s sellers/sub contractors, the Owner / the Owner’s Representative and the
Authorized Inspection Agency (AIA). Alternately the contractor may utilize the ITP format as
provided in Appendix B - Typical Inspection and Test Plan (ITP).
All ITPs, as well as the proposed inspection/testing verification records, will be submitted to
Owner’s Representative for review and approval prior to their implementation.
Submittal dates of ITPs to the Owner / the Owner’s Representative will be documented in the
Contractor Level 4 manufacturing and construction schedule, coincident with the activity
portrayed but at least 21 days prior to activity commencement date. Works associated with
an ITP will not commence until the latter has been approved by the Owner / the Owner’s
Representative.
A register of ITPs will be developed by the Contractor throughout the lifetime of the project
with the following:
• ITP document and revision number;
• ITP titles (project name and project number);
• The relevant purchase order number;
• ITP planned and actual submitted status to engineer;
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• the Owner / the Owner’s Representative approval status.

The register will be provided in electronic format to the Owner / the Owner’s Representative
on a weekly basis. ITPs will be completed as the work progresses.
All ITPs will where applicable be supported by records/data/ logging sheets/inspection

reports/field inspection checklist (FIC).
the Owner / the Owner’s Representative reserves the right to review ITPs at any stage during
execution of the works to ensure progressive completion of the latter.
Any changes to ITPs after the work has started will be approved by the Owner / the Owner’s
Representative and the prior working copy/version will be retained and attached to the latest
approved version for record of any activity to the stage prior to change.
Alternately minor changes to ITPs will be done by marking up/adding and approval by
signature next to change by the Contractor and the Owner / the Owner’s Representative.
3.6 Document Control

The Contractor shall document and implement a procedure for control of documents. The
Contractor shall store documents in a database that facilitates retrieval. The Contractor
documents shall contain the following:
• Document number and revision;
• Information specific to their objective;
• Information in a readily comprehensive manner;
• Can when required facilitate easily the measurement, analysis and trending of data.
The Contractor shall maintain a master document list that contains:
• The document title, number and revision status;
• The Contractor /Engineer review and approval status;
• Be submitted to the Engineer on a monthly basis in electronic format.

The Contractor shall develop document for Engineer approval and implement a process to
define:
• The documents applicable to the Contractor’s quality management system;
• The format, structure and contents of documents;
• The document numbering and revision system;
• The controls needed to:

 Approve documents for adequacy prior to issue;
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 Review and update as necessary and re-approve documents;

 Ensure that changes and current revision status of documents are identified;
 Ensure that relevant versions of document are available at point of use;
 Ensure that documents remain legible and readily identifiable;
 Ensure that documents of external origin are identified and their distribution
controlled;
 Prevent the unintended use of obsolete documents and to apply suitable
identification to them if they are retained for any purpose.
Documents will be submitted to the engineer for review/approval in their native electronic file
format.
3.6.1 Document Submission and Review

The Contractor shall use the seller portal of the Hatch electronic document management
system (also referred to iPas DM) for transmitting documents formally to the Owner / the
Owner’s Representative.
The Contractor shall document a procedure(s) that prescribes how documents will be
reviewed and approved before their issue to the project for use. This procedure will define:
• Internal Review and approval of documents by Contractor team;
• Review and approval Contractor documents by the Owner / the Owner’s Representative.
The above procedure will be approved by the Owner / the Owner’s Representative.
3.6.2 Quality Verification Records

The quality verification records that substantiate conformity of the works will be identified and
listed for all works in an MDR that will be submitted to the Owner / the Owner’s
Representative on delivery (for material and equipment) or completion of the works.
The Contractor shall complete a detailed document and data requirements (DDR) list that will
specify all document deliverables for all functions/disciplines and for all phases of the project
and to be handed over to the Owner on completion of the works.
The DDR will form the basis of monitoring Contractor performance on document delivery and
reporting of progress.
The Contractor shall provide record storage facilities for all documents and verification
records that will ensure:
• Protection from damage due to fire, theft or deterioration;
• Controlled access by authorized personnel;
• Controlled storage conditions such as temperature, humidity and air conditioning.
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Records will be filed in accordance with a system that suites the different types of works, and
indexed in order to facilitate ease of retrieval of records.
All hard copy records will be converted to electronic format through scanning and storage on
a suitable portable data storage device (portable hard drive, flash drive, etc.).
All records will be backed up based on a redundancy regime and a back - up server in a
different location to the main data servers will be maintained. Back - up copies of all portable
data storage devices will be made and kept in a separate secure location.
Records will be made available at the seller/contractor record facility for review by Owner or
their Representative as and when required.
4. Management Responsibility
4.1 Responsibility Authority and Communication
The Contractor shall be responsible for the quality of fabrication, manufacturing construction
and commissioning as applicable to their contract and their respective scope of work.
The Contractor shall define and document the responsibilities, authorities and lines of
communication for the project via plans, procedures, RACI matrices and job descriptions.
The Contractor shall be responsible for the quality works at any of their appointed sellers/sub
contractors that they may have appointed.
4.2 Management Quality Representative

The Contractor shall appoint a member of its own management as a project quality
representative who will be responsible for managing the QMS and for reporting to the
Contractor’s management on all matters related to quality.
5. Resource Management
5.1 General
The Contractor shall employ sufficient personnel in all functional areas/disciplines to ensure
that the QMS requirements through all phases of the project will be effectively implemented.
The Contractor shall ensure that all project personnel are:
• Verified as competent for their intended work function;
• Trained in the project quality policy, objective and job requirements;
• Employed in adequate number in all required functions/disciplines.

Records to substantiate the above will be maintained.
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5.2 Quality Staff and Organization

Adequate quality assurance and quality control inspection personnel shall be provided and
manning requirements for quality assurance and quality control inspections will take into
account the number of sellers/sub contractors, proximity of manufacturing facilities/sites and
fabrication/construction schedules.
The Contractor shall employ sufficiently knowledgeable quality assurance, quality control and
inspection staff to assure, control and to verify the quality of manufacturing and construction.
Quality control personnel shall be familiar with the applicable codes, specifications and
processes as well as the applicable verification and control documentation.
All quality staff shall be independent of those responsible for fabrication, construction and
commissioning activities and shall report to the Contractor’s project quality or site quality
representative.
The Contractor shall submit the project quality representative’s CV for approval to the Owner
/ the Owner’s Representative.
Where the Owner / the Owner’s Representative is of the view that the Contractor has not
provided the quality resources as per the contract, or insufficient resources to meet the
contract quality requirements, the Owner / the Owner’s Representative reserves the right to
request that additional resources be provided to satisfy the quality obligations in terms of the
contract. Alternately the Owner / the Owner’s Representative may elect to provide resources
and recover the related cost from the Contractor.
5.2.1 Organization Chart

The Contractor shall prepare an overall project organization chart, inclusive of a quality
department organization chart depicting the names, titles and location as well as the reporting
relationships and inter relationships of all key personnel.
5.3 Competency Assessment

Personnel performing work affecting the QMS or product quality shall be competent on the
basis of appropriate education, training, skills and experience.
The Contractor shall maintain and verify information for all personnel assigned to the quality
discipline consisting of:
• CV identifying qualifications and past experience;
• A job description/profile;
• A competency assessment.
Competency records for the all quality personnel shall be maintained.
the Owner / the Owner’s Representative reserves the right to have any person that is
deemed to be incompetent removed from performing any work related to their scope.
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5.4 Infrastructure
The Contractor shall provide and maintain all infrastructures needed to achieve conformity to
the contract requirements. Infrastructure includes as applicable:
• Buildings, workspace and associated utilities;
• Process equipment;
• Supporting services;
• Work environment.
The Contractor shall provide, without additional cost, all necessary infrastructure and
assistance to ensure that the equipment is being satisfactorily planned, manufactured, tested
and installed in accordance with the requirements of the purchase order/contract.
6. Product Realization
6.1 Planning for Project Realization
The processes, activities, tasks and actions that influences or affect the quality of the design,
engineering, construction, commissioning and maintenance of the works shall be identified,
planned and documented.
The Contractor shall develop and document for the Owner / the Owner’s Representative
approval a procedure which defines a risk based criticality assessment approach during
design, manufacture and installation/construction as applicable to their scope.
The criticality assessment will evaluate the combined effect of the likelihood of failure and the
consequences (impact) in order to determine the level of quality assurance, quality control
and inspection and testing required in order to optimize the use/effort/effectiveness of the
quality management program and resources.
All equipment processes and systems shall be assigned a criticality rating that is determined
by considering and scoring each of the following criteria for equipment, material and
processes:
• Safety;
• Environmental impact;
• Operational significance;
• Availability and accessibility for repair/replacement;
• Complexity of manufacture/construction and installation;
• Economics.
The following criticality ratings shall be applied:
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• Critical – quality is vital and will not be compromised;
• Major – quality of item is of significant importance;
• Minor – quality of item is of moderate importance;
• Standard – normal commercial quality is acceptable.

Subsequent to determining and documenting the criticality rating on an equipment list, the
Contractor shall determine and document the corresponding levels for:
• Level of documentation review to be applied:
 For approval, for review and comment or information;
 Level of checking and escalation – self check, discipline check, inter - discipline
check or independent check.
• The level of material certification to be provided;
• The level of traceability to be provided;
• The inspection level to be implemented during manufacturing, installation and

construction;
• The level of meeting intervention to be conducted prior to manufacture and installation

and construction:
 Post award clarification, pre manufacturing kick off, pre inspection meeting, and
construction kick off meeting.
• AIA involvement.
The Contractor shall submit for approval by the Owner / the Owner’s Representative the
equipment list containing the information as determined for:
• Criticality rating;
• Level of document review;
• Level of material certification;
• Level of traceability;
• Level of inspection;
• Level of meeting intervention;
• AIA required/or not.

This equipment list shall be re - submitted for engineer approval in the event that new
equipment is added.
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The Contractor shall communicate all the quality requirements to sellers/sub contractors
inclusive of the conditions to be met as a result of the criticality rating process.
The following as a minimum shall be applied:
• Equipment/process with criticality rating of critical and major - post award quality
clarification meeting will be held between the Contractor, their nominated seller/sub
contractor and the Owner / the Owner’s Representative (delegated representative/s). For
criticality level of minor the requirement for post award quality clarification meeting will be
reviewed following the bid evaluation.
• Design reviews and design verification will be provided for a criticality level of critical and
major suppliers and the Owner / the Owner’s Representative (delegated representative/s)
shall participate in all the design reviews.
• Pre - production/pre - inspection kick off meetings will be held at the Contractor’s
work/fabrication facilities and/or site for all criticality levels of critical and major systems
and equipment before any work commences. The Owner / the Owner’s Representative
(delegated representative/s) shall participate in meetings.
• All suppliers/sellers of equipment rated with a criticality level of critical and major shall be
audited for compliance by the Contractor and copies of a recent audit shall be submitted
to the Owner / the Owner’s Representative (delegated representative) for review. the
Owner / the Owner’s Representative shall perform their own capability assessment of all
suppliers with a criticality level of critical and major equipment/materials/works.
the Owner / the Owner’s Representative appointed inspector is required to reject any
equipment/material that is not of acceptable quality or workmanship, fails to comply with the
specifications or other requirements of the purchase order/contract.
6.2 Interface Management and Coordination

The Contractor shall define and document the interfaces of its internal process and
procedures with those specified by the contract, the Owner / the Owner’s Representative or
third parties.
Procedures that cover interfaces will be documented and provided to the Owner / the
Owner’s Representative for approval and will include but not limited to the following:
• Contractor project communication procedure;
• Project changes (organization, scope);
• Contractor invoicing, claims procedures;
• Design liaison interface and design approval/acceptance;
• Interface with AIA.
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6.3 Change Management

The Contractor shall document and implement procedures for change management that will
be submitted to the Owner / the Owner’s Representative for approval. The change
management procedures shall supplement the contractual requirements as applicable and
shall typically cover the following changes in their project:
• Changes to project procedures and scope for agreement with the Owner / the Owner’s
Representative;
• Project changes to cater for scope creep and documenting and obtaining Owner/Owner’s
Representative approval for scope changes in line with the contract;
• Design change procedure for obtaining the Owner / the Owner’s Representative approval
of design changes and related cost before their implementation;
• Field engineering queries (FEQ) procedure –for obtaining the Owner / the Owner’s
Representative approval for construction changes and authorization for performing work
differently to what has been specified or delivered in terms of the contract;
• The approval of recommended deviations as a result of preventative and corrective

actions;
• Concession (non conformance acceptance procedure) for approval of recommended

deviations, defect repairs and the validation of defect repairs, etc.
6.4 Owner Related Processes

The Contractor shall define the communication, administration and liaison requirements of
the Owner / the Owner’s Representative in a documented communication procedure for
approval by the Owner / the Owner’s Representative. All contractual communication shall be
done via the appointed Contractor’s contract representative/agents. The Contractor shall
maintain a register of all incoming and outgoing communiqué related to the contract.
6.5 Permits, Licenses and Statutory Provisions

The Contractor shall ensure that all local statutes, regulation, licenses and permits are
complied with and shall establish procedures for ensuring that the provision of the latter and
related approvals are incorporated in the quality management system.
6.6 Certified Equipment, Authorized Inspection Authority

The Contractor shall identify and provide the details of their preferred AIA selected to conduct
statutory inspection of certified equipment for approval by the Owner / the Owner’s
Representative, prior to contracting.
The AIA shall execute its duties in accordance with the provisions of relevant legal and other
requirements, the contract and any local legislation that may apply.
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7. Design and Development

7.1 Design and Development Planning
To ensure adherence to the design objectives, criteria and all statutory and regulatory
requirements of the works all aspects of ISO 9001, Design and Development shall be
analyzed planned and documented in an engineering management plan or equivalent plan.
Where applicable, the scope of work for each engineering office and the organizational
interfaces between them and site will be defined in the engineering management plan.
7.2 Design and Development Inputs and Outputs

The Contractor shall ensure that all work is in accordance with the design inputs as per the
relevant codes, standards and project specifications.
All design inputs shall be controlled and maintained and readily available for review by all
parties concerned including the Owner / the Owner’s Representative.
Design outputs such as calculations, data sheets, drawings, specifications technical data and
other deliverables shall be checked and approved by authorized personnel to confirm
compliance with the relevant codes, specifications and standards.
All design deliverables shall be maintained and readily available for review by all parties
concerned including the Owner / the Owner’s Representative.
7.3 Design Review, Verification and Validation

Project specific procedures for design review, design verification and design validation of
engineering work shall be documented and approved by the Contractor and the Owner / the
Owner’s Representative.
The Contractor shall document all formal design review activities including HAZOPS and
copies of design review minutes and documentation will be submitted to the Owner / the
Owner’s Representative for information or approval as applicable.
Design reviews shall be conducted at specified stages of design, the results of such reviews
will be documented and design changes will be affected accordingly. the Owner / the Owner’s
Representative shall be invited to attend design reviews at appropriate stages to be defined
and agreed in the contract.
Design verification and validation of critical work elements may involve personnel other than
those having direct responsibility for the design of the work. The Contractor shall identify
those work elements defined as critical and requiring alternative verification.
The design will be reviewed to ensure that it shall deliver to the specified design criteria and
accepted by the Owner / the Owner’s Representative.
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7.4 Design Change Management

The Contractor shall develop and implement a process for design change control for all
phases of the work.
Design change management shall be applied to all systems, subsystems and products to
ensure design and manufacturing variations/at source modifications/field modifications and
replacements are properly notified and authorized and that re - validation by test or analysis,
if necessary, is implemented and reported to the engineer.
Where the Contractor cannot comply with any of the specified design requirements and offer
an alternate, a full justification will be submitted with an application for review and acceptance
by the Owner / the Owner’s Representative.
Design changes will, as appropriate, be reviewed and approved by the responsible design
engineer and accepted by the Owner / the Owner’s Representative.
The Contractor shall submit to the Owner / the Owner’s Representative a design change
register on a monthly basis with the following:
• Design change notice number;
• Detail of the change;
• Reference to drawings, specifications, calculations;
• Status of design change – approved/disapproved;
• Cost related to design change;
• Date the change was initiated;
• Date change was approved.
8. Procurement
8.1 Purchasing Process
The Contractor shall ensure that all sellers/sub contractors have implemented a quality
management system that complies with the requirements of ISO 9001, the contract, and
project specific requirements as specified in this document.
8.2 Purchasing Information

The Contractor shall ensure and document via internal review, the adequacy of specified
purchase requirements prior to their implementation to their sellers/sub contractors.
Where applicable the Contractor shall ensure that the Owner’s and contract requirements are
transferred in the contracts and purchase orders placed on sellers/sub contractors.
Unpriced copies of the purchase orders shall be provided to the Engineer when issued to
sellers/sub contractors.
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8.3 Manufacturing Data Record and Product Release

The Contractor shall ensure that all manufacturing data records (draft or final) are available at
the time of final inspection at the Contractor’s premises of manufactured equipment and
installation/construction as applicable to their scope, to facilitate a review of applicable quality
verification records for the manufactured component or sub component, and the installation.
The Contractor shall ensure that they have obtained and reviewed final inspection and test
records/ and/or material release certificate for all material and plant before incorporating such
items into the works.
A copy of the final inspection report, release note and manufacturing data record shall be
shipped with the equipment or material to the delivery destination.
8.4 Sub Contracting

The Contractor shall submit to the Owner / the Owner’s Representative a list of all the
sellers/sub contractors that they intend to use for approval prior to placement of any contracts
or purchase orders.
The list of sellers and sub contractors shall include the following:
• Name of seller/sub contractor;
• The scope of works;
• Physical address of seller/sub contractor;
• Order/contract number for scope of work;
• Name and contact number sub supplier/sub contractor representative for the work.
8.4.1 Sellers/Sub Contractors Assessment and Selection

The Contractor shall perform capability assessments on all sellers/sub contractors to
establish whether they are capable to deliver services conformant with the contract
requirements.
Seller/sub contractor assessments will be documented and provided to the Owner / the
Owner’s Representative on request.
The Contractor must be aware of the requirement for assessment of all suppliers that shall
supply material/equipment with a criticality rating of critical and major.
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8.4.2 Sellers/Sub Contractors Performance Evaluation and Review

The Contractor shall monitor and periodically review the performance of all sellers/sub
contractors providing work in accordance with the contract.
The Contractor shall institute corrective and preventative actions as required.
The Contractor shall stop any work that is not in accordance with the design at any of its
sellers/sub contractors and will inform the Owner / the Owner’s Representative of such
events within 24 hours.
9. Control of Production and Service Provision

9.1 Manufacturing, Construction and Commissioning
The Contractor shall plan, document and implement procedures to control manufacturing,
construction and commissioning processes and submit the latter for approval to the Engineer.
Planning for manufacturing construction and commissioning shall include but is not limited to
the following:
• Access permits/hand over;
• Environmental provisions (e.g. environmental authorization);
• Takeover/handover certificates;
• Handover punch listing (if applicable);
• Safe access and egress for personnel and equipment;
• Availability of engineer approved ITPs, inspection and testing procedures, and related
quality verification records;
• Availability of engineer approved site erection plan, procedures, method statements,

commissioning procedures and plans;
• Availability of trained and competent personnel;
• Competent and qualified quality control and inspection personnel;
• Calibrated inspection and measuring equipment with substantiating calibration records;
• Materials and/or equipment certified as released;
• Availability of AIA.
The Contractor shall introduce a process for verifying whether all the planning requirements
for the works have been met prior to commencement of work.
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9.1.1 Kick Off Meeting

After the contract start date, and prior to manufacture/construction, the Owner / the Owner’s
Representative will require a kick off meeting with the Contractor to discuss fully the
implications of meeting the Owner / the Owner’s Representative quality requirements.
This meeting may be held as part of the seller/contractor kick off meeting for each package or
may be a separate meeting, subject to the critical or complex nature of the work. This
requirement for a kick off meeting may be repeated when sub contractors of key equipment
are engaged.
9.1.2 Inspection and Test Schedule

Prior to commencement of work the Contractor will submit an inspection schedule with the
proposed dates for inspections and tests nominated in the ITPs where the Owner / the
Owner’s Representative Witness and hold points are required.
9.1.3 Inspection and Test Notification

The Contractor shall formally notify the Owner / the Owner’s Representative by completing an
Inspection Notification Request (or equivalent), within the contractually agreed time period, of
the advent of inspections or tests that requires witnessing.
For inspections or tests within the country, arrangements will be confirmed at least one week
before the event. For inspection and tests outside of the country, arrangements will be
confirmed at least two weeks before the event.
The Contractor may align according to the sample Inspection Notification Request Form as
shown in Appendix C or if they prefer using their own format; inspection notifications will
include the following essential information:
• Contract number and project number;
• Location of inspection or test (including nearest airport, station for off shore inspection);
• Equipment/system description;
• Type of inspection or test;
• ITP number and inspection reference/activity number;
• Date and time of inspection or test;
• Expected duration of the test;
• Name and telephone number of the Contractor’s representative.

The Contractor shall confirm with the Owner / the Owner’s Representative the appointed
representative to whom all Inspection Notification Request Forms will be sent.
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9.1.4 Inspection Levels

The following Inspection levels have been assigned for the project:
• Level 0 – Surveillance through Records/Certificates Review: Hatch appointed quality

representative will perform a desk review at Project Home office of the
records/certificates required from the Contractor though the document and data
requirements, prior to shipment.
• Level 1 – Final Quality Control Surveillance Prior to Shipment: Hatch appointed quality
representative shall, in accordance the quality representative ITP, review inspection and
test reports/certificates, witness specific activities and the presentation of
equipment/material, verify certain characteristics of the product at final inspection stage
and/or verify shipment packaging and presentation prior to shipment.
• Level 2 – Limited Scope Quality Control Surveillance: In addition to requirements of

Level 1, Hatch appointed quality representative will perform predetermined surveillance
of specific records review, witness and hold points per the Contractor’s ITP.
• Level 3 – Full Scope Quality Control Surveillance: While ensuring the requirements of
Level 2 are met, the Hatch appointed quality representative will perform inspections at
predetermined points (specific Witness and Hold Points) and shall include a Final
Conformity Inspection (FCI) prior to closure of goods for shipment and/or pre - shipment
inspection (PSI).
• Level 4 – Residential Quality Control Surveillance: Hatch appointed quality

representative will be a resident in the manufacturing facility, and will continuously
monitor the work in progress, perform surveillance of records review, as well as witness
and hold points per the Contractor’s ITP.
The Contractor shall verify the required level of inspection that applies to a particular scope of
work or part thereof with the Engineer.
9.1.5 Inspection Interventions

The following inspection interventions types related to an activity specified on an ITP has
been defined:
• Surveillance inspection (S) - random inspections are performed by the Owner / the
Owner’s Representative and in such instances formal notification of inspection are not
required.
• Actual inspection (A) – conducted as set out in the ITP and means the actual inspection
or test is performed by the Owner / the Owner’s Representative. A formal notification of
inspection in writing shall be issued by the Suppler/Contractor to the Owner / the Owner’s
Representative.
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• Witness inspection (W) – conducted as set out on the ITP and the Owner / the Owner’s
Representative will witness the actual inspection or test. A formal notification of inspection
in writing shall be issued by the Seller/Contractor to the Owner / the Owner’s
Representative.
• Review (R) – conducted as set out in the ITP and entails a review of the relevant
documents pertaining to the process, inspection or test. A formal written notification of
inspection to the Owner / the Owner’s Representative is not required.
• Hold (H) – conducted as set on the ITP and means that a hold will be applied to the
process/schedule until that process, inspection or test activity requiring witnessing or
actual testing by the Owner / the Owner’s Representative has been carried out and the
related quality documentation has been found complete. A formal notification of
inspection in writing shall be issued by the Seller/Contractor to the Owner / the Owner’s
Representative. In the event that the Owner / the Owner’s Representative cannot attend,
the Suppler/Contractor will not proceed with the process/schedule unless the Owner / the
Owner’s Representative has issued a formal written waiver of inspection that may be
issued subject to a review of the quality documentation.
9.2 Inspection and Testing

The Contractor is responsible for management of all internal inspections and tests, as well as
those at sub supplier/sub contractor and this will include:
• On time issue of inspection notification requests to the Owner / the Owner’s

Representative appointed quality inspector;
• Documenting inspection and tests result in inspection reports, ITPs, FICs and certificates;
• Progressively inspecting the quality of the scope of work performed, including that of all
seller/sub contractors;
• Inspecting to meet all contractual requirements, in number, type and form;
• Inspecting day to day activities, material receipts, issue of material for installation, in -
process inspections, and final inspections.
Completed original ITPs inspection and test reports and FICs shall be submitted to the Owner
/ the Owner’s Representative in the MDR.
9.3 Inspection and Test Status

9.3.1 Inspection Release
Upon completion of the scope of work, the Contractor shall verify that the works is
conformant, either in total or in phases. Owner’s Representative may upon its own inspection
issue an Inspection Release Report (IRR) or may elect, subject to submission for review of
the Contractor verification documents, issue a waiver of inspection.
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The issue of either an inspection release or waiver of inspection does not relieve the
Contractor of its obligations under the contract.
The Contractor shall ensure a copy of the release note and final expediting release note for
transport, where appropriate, is attached to the delivery docket and accompanies the work to
the designated destination indicated in the contract.
Items delivered to the Owner / the Owner’s Representative without a copy of these
documents will be rejected. A copy of the inspection release or waiver of inspection will be
included in the MDR.
9.4 Inspection and Testing Laboratories Services

Where the Contractor, for inspection or testing, employs independent inspection and testing
laboratory services, they shall comply with the following:
• The Contractor shall appoint and pay for the required inspection and testing to be
provided by testing laboratories;
• Testing laboratories shall be accredited by a recognized accreditation body to ISO 17025

as competent to conduct the required testing;
• Reports shall be submitted to Owner’s Representative indicating all observations a test

results in compliance or non - compliance with the contract requirements;
• The Contractor shall provide samples of materials, design mix, equipment, tools, storage
and assistance as requested;
• Retesting due to non-compliance with the specified requirements shall be performed by

the same independent laboratory and the Contractor will bear the cost of all such
retesting at no additional cost to the Owner.
9.5 Special Processes

The Contractor shall ensure that all processes that require pre-qualified procedures and work
methods are tested and qualified before work begins. This typically covers such activities as
welding, non-destructive testing, special fabrication techniques and painting. Unless specified
in the DDR such procedures are the Contractor’s responsibility and do not require submission
to the Owner / the Owner’s Representative before work begins. When such procedures are
requested on the DDR, no work shall commence until procedures are approved by Owner’s
Representative.
The Contractor shall ensure that all operators are qualified for the processes in accordance
with the procedure and/or applicable standards. Records of operators’ qualification shall be
maintained by the Contractor and made available to Owner’s Representative when
requested.
Records of qualification of procedures and processes, material records and batch certificates
shall be maintained by the Contractor in accordance with the applicable procedure or code.
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9.6 Welding Procedures

Where the Contractor’s Scope of Work includes welding, Welding Procedure Specifications
(WPS) defining the method, preparation and sequences to be adopted to achieve a
satisfactory welded joint shall be provided for all weld types required in the execution of the
Contractor’s scope. Each WPS shall be validated in a proper Procedure Qualification Record
(PQR). The WPS and PQRs shall be submitted to Owner’s Representative when requested
in the DDR.
Welding procedures shall include all welding essential and non-essential variables for each
process used, including appropriate test results and shall comply with the standard or code
pertaining to welding required in the execution of the Contractor’s scope.
When requested in the DDR a suitably marked "weld map" shall be completed by the
Contractor for all items to be fabricated.
Where Owner’s Representative approval is required, fabrication shall not commence until
written approval of the WPS and PQR is received by the Contractor. No welding fabrication
will be accepted that is not covered by an approved WPS/PQR.
Welding Procedure Qualification (WPQ) tests may be witnessed by a person(s) delegated by

Owner’s Representative and/or an approved third party inspection authority. Testing of the
specimens prepared during the WPQ tests shall be carried out by an independent approved
testing laboratory independent of the Contractor.
Where actual weld deposit analysis and weld metal physical properties are required for
procedure qualification, the information shall be taken from the procedure qualification tests.
Data listed in the catalogues of the manufacturer of welding consumables is not acceptable.
Welders and welding operators shall be qualified in accordance with the relevant welding
code or standard prior to commencing production fabrication. Specific Welder Qualifications
(WQ's) records will be reviewed by the Owner / the Owner’s Representative as required in
the DDR.
A register of welders qualified to work shall be maintained by the Contractor. The register
shall indicate the date of qualification and expiry for each qualification.
9.7 Identification and Traceability

The Contractor shall develop and implement a procedure for traceability of material and
equipment for incorporation of the works to the extent required by the contract, specification
and/or codes.
Where traceability is a requirement the Contractor shall control the unique identification of the
product and source material.
9.7.1 Material Traceability

Where, and to the extent that material traceability is required, the Contractor shall implement
procedures for the maintenance of material identification throughout all phases of
manufacture and construction.
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Methods of identification, labeling, routines for re - stamping or stenciling as appropriate shall

be defined and agreed with Owner’s Representative.
Adequate records shall be maintained throughout construction enabling traceability of key

materials from final product back to original material certificates. The material traceability
records will form part of the MDR.
The Contractor shall prepare a schedule of materials and equipment that are subject to
traceability requirements for approval by Owner’s Representative.
9.7.2 Material Certification

When specified in the contract the following certificates shall be provided to Owner’s
Representative:
• Type A: A contractor's/manufacturers certificate of compliance with the contract. This

certifies that the goods or services are supplied in compliance with the contract without
mention of any test results.
• Type B: A certificate issued by a laboratory or test facility independent of the Contractor’s

works. It shall quote test results carried out on the product supplied and state whether
compliance with the relevant technical standard, code with indication of results of specific
inspection etc. has been complied with.
• Type C: The same as Type B, the tests are to be witnessed by an authorized inspection
authority/third party .
9.8 Control of Monitoring and Measuring Devices

The Contractor shall maintain an equipment list of all measuring and test equipment that
requires calibration. This list will detail the following as appropriate:
• Instrument/device number;
• Instrument make/type;
• Calibration date;
• Calibration expiry date.

A file containing all calibration certificates for listed equipment will be maintained and
provided upon request.
9.9 Preservation of Product

The Contractor shall determine and document for Owner’s Representative approval any
special requirements (different from manufacturer requirements) for equipment/material
preservation including:
• Identification;
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• Handling and packing;

• Storage and protection;
• Shelf life duration;
• Safe handling.
The Contractor shall maintain preserve materials and equipment until the time of taking over
by providing:
• An equipment/material preservation schedule identifying the type and frequency of

preservation inspections;
• An equipment/material preservation register (per location) wherein results of preservation
inspections are recorded.
The preservation schedule will be provided to Owner’s Representative after initial issue, and
every instance it is updated with additional equipment/material.
The Contractor’s equipment/material preservation register will be provided to the engineer on

a monthly basis on the first day of every month.
9.10 Manufacturers Data Record (MDR) and Operating and Maintenance

Manuals
The Contractor shall develop, document and implement a system for the collation of quality
verification records, including change management records into manufacturing, construction
and commissioning data books.
The procedure shall define the format, content and structure of MDR and processes of
compilation and handover and will as a minimum conform to the following:
• MDRs shall be provided by the Contractor for:

 Manufacturing - for each individual purchase order;
 Construction – prepared for civil works and for systems/sub - systems for mechanical
and electrical systems;
 Commissioning - prepared for each commissioned system.
• The Contractor shall include documents approved by Owner’s Representative.
• The MDR index shall be provided to Owner’s Representative for approval.
• MDRs shall be complied as the works progress with the original material, installation,
erection, testing, inspection and change management documents and shall be checked
for continued and accurate updating via weekly review and spot checking against
inspection performed that week.
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• The Contractor shall report the status of MDR compilation at frequencies to be agreed or
as determined by the contract.
• Records will be endorsed by a stamp/signature and date by the Contractor signifying
completion and accuracy.
• Each MDR will have a cover sheet of letter size on which the following is provided:
 Title of document;
 Name of project;
 Project number;
 Contractor’s job code/number;
 Document number;
 System number;
 System description;
 Contractor’s contact number;
 Name of Contractor;
 Address of Contractor;
 Column of signature by Contractor’s Representative.
Where items are fabricated at an overseas Contractor, the MDR shall be completed to reflect
the works performed up to shipment and upon satisfactory review by Owner’s
Representative.
9.11 Shipping
The Contractor shall provide an inspector that will monitor the loading of all components and
releases every load prior to departure.
Where applicable loading and lashing procedure shall be specified and submitted to Owner’s
Representative for review and acceptance.
The Contractor shall perform an inspection of all items on docking and record all damage
which may have occurred during shipping in an inspection report that shall be submitted to
the Engineer within 24 hrs of the inspection.
Similar inspection and reporting shall be performed during off loading for transport to the
relevant site location.
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9.12 Transport
The Contractor shall provide an inspector that will monitor the loading of all components and
releases every load prior to departure.
Where applicable a loading and transport procedure shall be specified and submitted to
Owner’s Representative for review and acceptance.
9.12.1 Site Receipt Inspection

The Contractor shall inspect all materials or equipment upon arrival at site and immediately
prior to installation, and reject damaged and defective items.
The Contractor shall verify that the MDR that substantiates conformity of the
material/equipment is completed and has been approved by Owner’s Representative prior to
the installation or incorporation into the works.
9.13 Final Handover/Takeover and Acceptance

Final handover and acceptance will take place on completion of commissioning in compliance
with the quality, contractual requirements and upon final acceptance of the MDR by Owner’s
Representative.
9.13.1 Contractor Initiated Handover

The Contractor shall develop, document and implement a process for effective handover of
the works as set forth in the contract.
The Contractor shall upon completion of the contractual works:
• Verify that work is complete and conformant;
• Ensure that a complete MDR demonstrating compliance with the contract is compiled;
• Produce an index of all handover quality records;
• Formally apply to Owner’s Representative to issue a handover certificate for works.

Owner’s Representative will upon application perform a review of the:
• MDR;
• Completed as Built Records;
• Change management documentation (if applicable) ;
• Defect management documentation (if applicable).

Based on the results of the review Owner’s Representative will either accept or reject the
request for handover.
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Where handover has been rejected the Contractor shall undertake the necessary rework and
re - apply for handover as per the contract.
When accepted, Owner’s Representative will issue a handover certificate.
9.13.2 Owner Initiated Take Over

Where Owner requires taking over the works or a portion of the works, Owner’s
Representative will identify the work or portion thereof.
When the agreed portion of the work is complete and conformant the Contractor shall
process, and Owner’s Representative will issue, the relevant certificate.
10. Measurement Analysis and Improvement

10.1 General
The Contractor shall develop, document via procedures for Owner’s Representative approval,
and thereafter implement a monitoring, measurement, analysis and improvement process.
The process shall:
• Demonstrate conformity of the product;
• Ensure conformity of the quality management system;
• Continually improve the effectiveness of the quality management system.

This will include determination of the applicable methods, including statistical techniques and
the extent of their use.
10.2 Control of Non-conformances and Defects

10.2.1 Defective Product/Nonconforming System Identified by Contractor
Defective product and system non conformances shall be documented via a Non
Conformance Report (NCR). The Contractor may utilize the samples of NCR and Corrective
Action Request (CAR) forms contained in Appendix D.
A copy of the Contractor NCR will be issued to Owner’s Representative within 24 hrs of
initiation for information and thereafter re-issued within seven days detailing the proposed
correction and risk ranking for:
• Information where nonconforming product is scrapped or reworked to conformity;
• Approval where nonconforming product is to be repaired or used as is.
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The Contractor non-conformance report shall:
• Be uniquely numbered;
• Trace the nonconforming product by unit, area and item description;
• Be dispositional as reworked, scrap, repair or use as is;
• Identify defect correction measures;
• Risk rank the impact of the non - conformance relative to schedule, safety, functionality,
performance, operability and serviceability;
• Facilitate Owner’s Representative:
 Endorsement of the proposed defect correction;
 Verification of completion of proposed defect correction;
 Be signed by the Contractor technical and quality authorities verifying accuracy of

detail and defect correction measures prior to actioning and after actioning.
All work will stop immediately on any nonconforming product dispositional as ‘Repair’ or ‘Use
As is’ or where the risk ranked as unsafe to proceed until the Contractor proposed disposition
and defect correction measures are accepted by Owner’s Representative and the relevant
authorities.
The Contractor’s completion of the proposed defect correction and Owner’s Representative
approval shall be identified via the issue of an inspection and test notification report by the
Contractor. Owner’s Representative verification of the completion of the proposed defect
correction measures will be documented on the Inspection and Test Notification Report and
Contractor’s NCR.
The Contractor shall identify repeat defects and nonconformities as systematic failures of
their quality management system and will initiate a Corrective Action Request (CAR) and
undertake root cause analysis. In such cases the Quality Management System rectification
measures shall be introduced immediately.
The Contractor shall maintain an NCR Register and provide a native file copy on a weekly
basis to Owner’s Representative.
The Register shall include Contractor and Owner’s Representative non-conformance reports.
Non-conformance information shall be a part of the quality records and included in the
manufacturing, construction and commissioning MDRs by the Contractor.
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10.2.2 Defective Product/Non Conforming Systems Identified by the Owner /

the Owner’s Representative
If defective product and/or non conforming systems are identified by Owner’s Representative,
a non conformance report will be originated and issued to the Contractor.
The Contractor shall investigate the matter and respond in writing to Owner’s Representative
on the original NCR within five working days of receipt detailing:
• Proposed disposition, or alternatively, document reasons why it is not a non-

conformance;
• Proposed defect correction measures and proposed correction date;
• Traceability of nonconforming product by unit, area and item description;
• Risk ranking of the impact of the non conformance relative to schedule, safety,
functionality, performance, operability and serviceability;
• Technical and quality authorities’ verification of accuracy of detail and defect correction
measures.
The Contractor’s completion of the proposed defect correction and Owner’s Representative
approval will be identified via the issue of an Inspection and Test Notification Report by the
Contractor. Owner’s Representative verification of the completion of the proposed defect
correction measures will be documented on the Inspection and Test Notification Report and
original NCR.
11. Concession Request and Technical Queries

11.1 Concession Request
Where a Contractor requests a concession to deviate from the requirements of the contract
or specified requirements, the Contractor shall raise the request with Owner’s Representative
using the form contained in Appendix E (or Contractor equivalent form).
The concession requests shall clearly identify all elements of the proposed deviation together
with any resulting technical, cost, commercial and/or schedule impacts.
Completed original concession requests will be included in the MDR.
The Contractor will maintain and provide a native file copy on a weekly basis to the Owner /
the Owner’s Representative of the Contractor’s concession register.
11.2 Request for Information (RFI)

Contractor may submit a Request for Information (RFI) to Owner’s Representative, using the
Owner / the Owner’s Representative provided format or Contractor equivalent form.
The RFI shall clearly identify all elements of the query, and all supporting documentation
and/or drawings will be attached where appropriate.
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Changes will be implemented upon approval of the RFI by the Owner / the Owner’s
Representative.
Completed original RFIs shall be included in the MDR.
The Contractor will maintain and provide a native file copy of the Contractor’s RFI register to
Owner’s Representative on a weekly basis.
11.3 Contractor Audits

The Contractor shall develop and document a procedure which defines the procedure for
internal and external audits of the quality management system. A full schedule for planned
internal and external audits to be undertaken during the duration of the project will be
documented.
Audit reports will be provided to the Owner / the Owner’s Representative on request.
11.3.1 the Owner / the Owner’s Representative Audits

The Engineer will audit the Contractor’s QMS as and when required.
Notification of such planned audits will be done at least 20 working days in advance to the
Contractor.
The Owner / the Owner’s Representative audit report will be issued within 15 workings days
of completion of the audit to the Contractor.
Audit findings will be risk ranked by the auditor as high, low, medium and will be responded to
by the Contractor within five, ten and 20 working days respectively from the date of issue.
11.4 Quality Risks

The Contractor shall identify quality risks by analyzing NCRs, concessions, inspection and
assessment results, internal complaints, and external complaints originating from the Owner /
the Owner’s Representative and sellers/sub contractors.
These risks will be incorporated into the Contractor risk register where applicable and the
register will be issued to the Owner / the Owner’s Representative on a monthly basis.
12. Measurement, Analysis and Improvement

12.1 Monthly Quality Reporting Requirements
The Contractor shall submit a monthly quality report on the contractual delivery date for each
month from contract start date. The requirements for quality reporting will include as
applicable, but not limited to the following:
• Summary of quality performance including achievements and major quality problems;
• Audits conducted on the works and summary of findings;
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H302138 / CA001
• List of approved ITPs for the works;
• Latest document register (contractor document and data register);
• Latest document and data requirements list;
• Updated non conformance register (NCR);
• Major quality problems at fabricators and site (as applicable);
• RFI register;
• Design change register;
• Concessions register;
• Inspections performed (inspection register);
• Inspection schedule (forward view of at least two weeks);
• Photo records;
• Logistics;
• MDR status report.
12.2 Owner Satisfaction

The Contractor shall collate, analyze and trend complaints and feedback from the Owner /
the Owner’s Representative as a method for measuring Owner satisfaction.
The Contractor shall provide feedback and respond to all Owner complaints as per the
relevant contract requirements.
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H302138 / CA001
Appendix A
Quality Management System Questionnaire
H302138-CA001-S014000, Rev. 0
H302138 / CA001
A.1 Quality Management System Questionnaire

1. Quality Management System
Is the bidder certified to ISO 9001 – Quality Management System Requirements? Yes No
Certificate Certification Expiry
If yes
No: Body: Date:
If yes provide Details of Exclusions:
Are there any exclusions specified? Yes No
If no, is the bidder Quality Management System ISO 9001 compliant due to?
Yes No
Comments:
Expired certificate
Comments:
Independent verification
Other Provide Details:

Does the bidder have an approved
Quality Manual that complies with ISO
Document No:
9001 requirements?
(If yes please submit a copy)
Has it been reviewed in last:
Has your Quality Manual been
6 months 12 months
reviewed?
more than 12 months
Does the bidder have an approved
Quality Policy that complies with ISO
Document No:
9001 requirements in place?
Has your Quality Policy been reviewed
6 months 12 months
in the last:
more than 12 months
Does the bidder have Index of
Management System procedures? Document No:
Does the procedures cover the full
scope of the Quality Management Comments:
System
Has project specific procedures been
Comments:
compiled and approved

Has your Quality Management System
6 months 12 months
procedures been reviewed in the last:
more than 12 months
Typical Project Quality Plan

Document No:
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H302138 / CA001
Does the Project Quality Plan specify the Management System arrangements in relation to:
Yes No Yes No
Organization, Staff allocation and
Project Initiation and Planning
Teams
Communication Planning and
Interaction Management
Control
Change Management Information Management
Project Hand over and Closure Risk Management
Scope and Activity Control Purchasing Planning and Control
Schedule Development and Control Documentation Requirements
Cost Estimation Record Requirements
Evaluation of Sub Contractors /
Budgeting
Suppliers
Cost Control Sub Contractors/ Suppliers
Resource Planning and Control contract Control and administration
Engineering Management Health and Safety Management
Environmental Management Quality Management (QA & QC)
Provide Details of project/scope specific
Project /Scope specific requirements: requirements:
Typical Quality Control Plan

Document No:
Do your Quality Control Plans specify the following?
Yes No Yes No
Document and Revision No Legend for Interventions
Project , contract and PO No Hold interventions as applicable
Standards/specifications/procedures
Reviewers Required
Applicable to action item/s
Approvals Required Acceptance Criteria as applicable
Approvals by Responsible Engineer Record Requirements for actions
Check Sheets included as
Distribution Requirements
addendums
Logical Flow of Actions and Action
Release criteria as final action
No’s
Interventions Required by Fabricator/ Any other project or scope specific
Erector, Owner criteria?
Provide details of project/scope specific criteria:
Provisional Schedule or list of QCP’s

Yes No Document No:
Does the QCP schedule or list cover the full scope expected works? Yes No
Do you employ a QCP register for control of all QCP’s? Yes No
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H302138 / CA001
2. Quality Management Organization

Has a Quality Management
Representative been appointed? Yes No Document No:
(If yes please submit a copy of C.V.)
Does the Quality representative have relevant experience specific to the nature
Yes No
of the project/scope of works/ technology/industry?
If Yes how many years of
less than 5 yrs 5 - 10yrs more than10yrs
experience?
What qualifications does he/she M and industry M +3 and industry M +4 and industry
have? related qualification related qualification related qualification
Project Organogram
Yes No Document No:
Has critical positions for quality If yes please supply details:
management been identified? Yes No
(HO/Site/fabricators/Suppliers)
Does staff numbers and allocation What is the expected level of staff utilization?
Yes No
take into account staff utilization? 70% 80% 90% 100%
3. Consultant / Supplier and Contractor Quality Assurance

Yes No
Is an approved audit schedule
covering all Suppliers and Document No:
Contractors in place?
Have audits been conducted
according to the schedule (proof to Comments :
be supplied on contract award)?
Are audits conducted by qualified
auditors and/or subject matter Comments :
experts?
Are audit reports factual and
Comments :
available on request
Is the audit program managed in
accordance with requirements of Comments :
ISO 19011?
Has a documented procedure for
evaluation and selection of Supplier
Document No:
and Contractors been established?
Does this procedure provide for Comments:
quality/performance criteria and
categorization of Supplier/
Contractors based on ability to meet
quality/performance requirements
Have Suppliers/Contractors been Comments:
selected and categorized based on
this procedure.
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H302138 / CA001
Are Contractors continuously Comments:

monitored/measured in terms of
their quality performance?
Has an Approved Contractors List Document No:
been implemented and maintained
Does the list indicate the category of
Suppliers/Contractors and are they
ranked for preference in terms of
performance?
Updated in the last:
Has the Approved Contractors List
6months 12 months 18 months 24 or
been updated and is it current?
more
Note: Hatch will approve the list and reserves the right to remove any consultant/Contractors from the
list. Any additions to the List will be submitted to Hatch for approval.
Yes No
Have Typical Data Pack Indices
been compiled (Fabrication,
Document No/s:
Construction)
(If yes please submit copies)?
Does data pack indices taking into
account industry practice and Owner Comments
requirements?
Does indices provide for
discipline/area specific deliverables Comments
in line with scope of project/works?
Have indices been reviewed against
the Vendor Data Requirements
Comments
(VDR) to ensure compliance with
requirements of the project?
Bidder must note that information submitted will be subject to verification prior to contract
award.
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H302138 / CA001
Appendix B
Typical Inspection and Test Plan (ITP)
H302138-CA001-S014000, Rev. 0
H302138
B.1 Typical Inspection and Test Plan (ITP)
INSPECTION AND TEST REV: DATE ISSUED:

PLAN NO.
P.O./CONTRACT. NO. DESCRIPTION: ITEM NO.
CONTRACTOR: LOCATION:
Verification / Witness
Verifying
Procedure Reference Contractor Owner’s Owner
Activity Specification Document/
Activity No. Code/Specification Representative
Description Acceptance Criteria Report
Reference Action Sign Action Sign Actio Sign
Certificate
n
Rev Date Reason for Drawn Checked

Revision
ACTION:
H - Hold, Mandatory Hold Point R - Review (Verify) Only
W – Witness S - Surveillance
NOTE: H & W points require formal notification to Owner’s Representative
H302138-CA001-S014000, Rev. 0
H302138
Appendix C
Inspection Notification Request Form
H302138-CA001-S014000, Rev. 0
H302138
C.1 Inspection Assignment

NAI
VQS Code: Doc Sub Type Project No. Package/PO Author Initials Sequence No. Revision
Date:<YYYY-MM-DD> Equipment No.:
Supplier name and

Location
Supplier Contact:
Contact Telephone No.: Contact Email:
Inspection Details:
Requested Inspection<YYYY-MM-DD>
Date:
ITP Witness (W) Point ITP Hold (H) Point NCR Corrective Action
Inspection
Unscheduled Request Outside ITP Requirements Other ……………………
Description of Goods to be Inspected:

<YYYY-MM-DD>
Name Signature Date
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H302138
C.2 Notification to Attend Inspection (NAI)
1. Project Details
PO/Contractor Name: Project No:
PO/Contractor Contact: Package
No:
Sub-contractor: Location:
Description of
equipment:
Schedule: From: To:
2. Assignment Details (Select appropriate dropdown by using one of the identifiers: V =Verify/Validate, R =
Review/Check, W = Witness (Scheduled Inspection), H =Hold (Scheduled Inspection), S =Surveillance, A = Assessment)
Individuals Qualifications Check N/A Pressure Test N/A
Inspection to Inspection and Test Plan N/A Performance Test N/A

(ITP)
Visual examination N/A Site Acceptance Test N/A
Dimensional examination N/A Initial Inspection N/A
Mechanical assembly N/A Progress Inspection N/A
Electrical assembly N/A Final Inspection N/A
Protective coatings N/A Final MDR N/A
Welding Inspection/NDT N/A Non-conformance Close Out Inspection N/A
Materials Data Record (MDR) Progress N/A Other (specify) N/A
Laboratory Tests N/A Other (specify) N/A
3. Reference Documents
Planned level of Surveillance <Add number and rev of plan> <Level of surveillance>
Drawing Number and <Add drawing number> <List items from drawing to be checked>
Revision
Drawing Number and <Add drawing number> <List items from drawing to be checked>
Revision
Standards / Codes <Add number> <Add clause / section reference>
Technical Specification <Add number> <Add section reference>
Technical Specification <Add number> <Add section reference>
ITP Reference and Revision ITP Reference and Revision
<Add ITP document number & revision> <Add ITP document number & revision>
<ITP activity number> <ITP test performed> <ITP activity number> <ITP test performed>
H302138-CA001-S014000, Rev. 0
H302138
Other references
<Provide Details>
4. Contractor Details
Supplier <Provide
Supplier/ Contractor: <Add Vendor/Contractor Name> /Contractor Supplier/Contractor Contact
Contact Person: Name>
<Provide physical address where Supplier/ <Provide
Address: surveillance activiites are Contractor Supplier/Contractor Contact
required> Contact Number: Number>
Sub-Contractor <Provide Sub-Contractor
Sub-Contractor: <Add Sub-Contractor Name>
Contact Person: Contact Name>
<Provide physical address where
Sub-Contractor
Address: surveillance activiites are <Provide Sub-Contractor
Contact Number:
required> Contact Number>
5. Additional Information
6. Budget Details
<No of Inspections left
No of visits <No of Inspections planned> Visits remaining
after this one>
<Suprvision hours
Inspection Hours <Inspection hours planned> Supervision hours
planned>
Travel required? YES NO Distance
<add amount>/KM
<Provide details of other
Other expenses? YES NO Details expenses that will be
inccured>
<Provide code agianst
Expenses project
YES NO Expense code: which expenses will be
reimbursable?
recovered>
H302138-CA001-S014000, Rev. 0
H302138
7. Assignment Responsibility
Assigned to: <Name of Quality Inspector> Date:
Assigned to: <Name of Engineer> Date:
Assigned by: <Name and signature of Site Date:
Quality Manager>
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H302138
Appendix D
Non Conformance Report (NCR), Corrective Action
Request (CAR)
H302138-CA001-S014000, Rev. 0
H302138
D.1 Non Conformance Report (NCR)

Contract No. Contractor Area / Unit
Work Package System Sub-system
Drawing No. NCR No:
Origin Assessment Audit Review Surveillance Client Contractor Inspection Other
Description of Non Conformance(NC)
Originator:
Position Name Signature Date
Yes
NCR Accepted: Position Name Signature Date
No
The QIs will be categorized as follows:

Engineering/Design: Any NC related to engineering Commissioning: Any NC related to
activities or which has a distinct engineering and/or design commissioning including pre-operational testing,
impact. process commissioning support, operational
readiness, etc.
Procurement: Any NC which is related to procurement Project Controls: Any NC related project controls,
including contracting, purchasing, expediting, seller quality including schedule, cost, estimating, accounting
surveillance, logistics, materials management, etc. change/trend management etc.
Construction: Any NC related to site activities, including Project Services: Any NC related to project
site HSEC, field engineering, industrial relations, services activities including prime contract
construction supervision and quality assurance inspection, management, document management, project
site procurement and materials management, site project systems management, human resource
controls, site project services, etc. management, project facilities management, etc.
Project Management: Any NC related to project
management activities, including quality, safety, risk and
environmental management.
Disposition (Immediate Action)
Disposition Completion Reviewed and

Confirmed by Responsible Manager: Position Name Signature Date
Disposition Completion Reviewed and

Confirmed by Quality Representative: Position Name Signature Date
Corrective Action Request (CAR) Issued Yes No

CAR No:
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H302138
D.2 Corrective Action Request (CAR)

Contract No. Contractor Area/Unit
Work Package System Sub-system
Drawing No.
CAR No:
Specification No.
SECTION 1 – DETAILS OF NON CONFORMANCE (Originator portion)
Origin Assessment Audit Review Surveillance Client Vendor Inspection Other
Description of Non Conformance (NC):
Originator
Assignee
SECTION 2 – PROPOSED ACTION PLAN (Assignee portion)
Method of Root Cause Analysis:
5 Whys Cause-and-Effect Diagram Structure Tree Other (Specify)
Result of Root Cause Analysis
Corrective Action Plan (to eliminate the cause of NC): Estimated Completion Date:
Corrective Action Plan Approved
Quality
Representative: Position Name Signature Date
Responsible Manager:
Verification of Completion:
Close out actions

confirmed by Quality
Representative:
Review of Effectiveness:
Effectiveness of CA
reviewed by Quality
Representative: Position Name Signature Date
H302138-CA001-S014000, Rev. 0
H302138
Appendix E
Concession Request Form
H302138-CA001-S014000, Rev. 0
Hatch Ltd.:Hatch Office Building Sudbury Section: S01 40 00
H302138
E.1 Concession Request Form

Request for Concession No:
Project Name: Project Number:

CONTRACTOR SUPPLIED INFORMATION
Contractor Name: P/O /Contract No.:
Contractor Concession No: Date:
Requested concession applicable to: (Item/Material/ Equipment/Area)
Quantity Affected:
Documentation Contractor Fabrication Material
Concession Type:
NDE Welding Other (specify)
Description of original requirements:
Description of Concession Request – Revised Requirements:
Reason/Justification:
Cause:
Consequence:
Reference to associated Non-conformance Report/Corrective Action Request (if applicable):

Original Requirements reference:
Drawing No.: Rev.: Specification No.: Rev.:
Drawing No.: Rev.: Specification No.: Rev.:

Attached applicable documentation:
(NOTE: This concession request will be rejected if the following information is not provided):
Value of Benefit to Owner :
Offer an Extension of the Warranty YES NO
NO
Any impact on Schedule? YES IF “YES” What period?
NO
Any Cost impact? YES IF “YES” What amount?
Requested by: Contractor
Name Signature Date

B. SITE ADMINISTERED CONTRACT? Yes No
Recommended Rejected
Recommendations/Comments/Possible QC implications:
Area Manager Signature Date

Field Engineer Signature Date
H302138-CA001-S014000, Rev. 0
Hatch Ltd.:Hatch Office Building Sudbury Section: S01 40 00
H302138
C. RECOMMENDATION BY (SITE) CONTRACT ADMINISTRATOR

Recommendations /Comments:
Name Signature Date
D. RECOMMENDATION BY AUTHORISED INSPECTION AUTHORIY (AIA), if applicable, AND QUALITY
Recommendations /Comments:
Name (AIA) Signature Date
Quality Manager Signature Date
E. RECOMMENDATION BY ENGINEERING
Conditional, with following recommendations:
Recommendations/Comments:
Designer Signature Date
Package Coordinator Signature Date
Engineering Manager Signature Date
F. PROJECT/CONSTRUCTION
Accepted Rejected
MANAGER
Name Signature Date
Comments:
Select if required Decision Trend PCN PCCR
G. OWNER Accepted Rejected

Name Signature Date
Comments:
END OF SECTION
H302138-CA001-S014000, Rev. 0

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Quality Requirements for Contractors

Hatch Ltd.: Hatch Office Building Sudbury Section: S01 40 00

Quality Requirements for Contractors

8.3 Manufacturing Data Record and Product Release...................................................................... 23

2. Regulatory Requirements and Codes

2.2 Statutory Regulations

2.3 Codes and Standards

Authorized Inspection Agency

Concession (Non-Conformance Acceptance):

Person(s) or organization(s) that furnishes supplies or services to the Owner or their

Document and Data Requirements (DDR):

All drawings/documents/information/data packs required to be supplied under the contract.

A document issued to the Contractor by Owner’s Representative advising release of the

A document prepared by the Contractor providing relevant information applicable to the

Materials Data Record (MDR):

Non - fulfillment of a requirement.

Overhead Tracked Equipment.

Quality Management System.

The degree to which a set of inherent characteristics fulfils requirements.

A need that is stated, generally implied or obligatory.

Activity or effort required to convert an otherwise unacceptable outcome of a process into an

Person(s) or organization(s) that furnishes supplies or services to the Contractor.

3. Quality Management System (QMS)

3.2 Quality Documentation Requirements

• Project quality plan (PQP);

• Typical inspection and test plan (ITP);

• Copy of ISO 9001 certificate (if certified);

• Quality Management Representative CV;

• Typical MDR Index;

• Approved seller/sub-contractor list;

• Schedule/list/index of quality management and project procedures to be used for the

• Completed Quality Management Systems Questionnaire (Refer to Appendix A).

3.2.2 Quality Document Requirements after Contract Date

• Project Quality Policy;

• Project quality objectives;

• Project quality plan;

• Project organization chart;

• Project responsibility (RACI) matrix;

• Project verification records per individual activity as referenced on ITPs;

• Manufacturing, construction and commissioning MDR;

• Contractor documentation and data requirements;

• Other documentation, as required by the Owner / the Owner’s Representative.

3.3 Contractor Documentation and Data Requirements

Owner’s Representative will indicate those documents required to be submitted for

3.4 Contractor Project Quality Plan

1. Scope – it should include:

 Communicating requirements to all affected departments and functions, sub

 Reviewing the results of any audits conducted;

 Authorizing requests for exemption from the organization's quality management

 Controlling corrective and preventive actions;

 How the documents and data will be identified;

 By whom the documents and data will be reviewed and approved;

 To whom the documents will be distributed;

 How access to the documents and data can be obtained.

 How, where and for how long records will be kept;

 How legibility, storage, retrievability, disposition and confidentiality requirements will

 Where applicable, in what language textual records will be provided;

 The disposal of records.

8. Owner Communication - the quality plan should state the following:

 Who is responsible for Owner communication in particular cases;

 The means to be used for Owner communication;

 The records to be kept of Owner communication;

 The process to be followed when an Owner compliment or complaint is received.