Failure Mode and Effects Analysis

Nina Naples

University of San Diego

HCIN-542-02C-FA19 – Systems Analysis and Design for Health Care Informatics

Robert Brown, MBA, RN

October 07, 2019

University of San Diego © 2016. All Rights Reserved.

FMEA Template

Process analyzed: Determine how the clinician’s hardware may fail during the project’s
implementation by evaluating how the clinician utilizes the EHR to conduct an initial
interview of a patient.

Team leader: Dr. Jones

Team members:

Name Position Name Position

Clinic Owner and

Mrs. Wright Nurse Practitioner Dr. Waverly
Medical Director
Clinic accounts and Physician and Clinic
Mr. Lawrence Dr. Jones
billing Partner
Mrs. Johnson Physician’s Assistant Mrs. Jones Clinic Director
Back Office Medical
Ms. Smith Ms. Felps Front Office Clerk
Assistant

University of San Diego © 2016. All Rights Reserved.

Process flowchart

University of San Diego © 2016. All Rights Reserved.

Corrective actions:

Specific Actions to
Process Root Cause of Responsible
Reduce or Eliminate Completion Time Frame
Failure Process Failure Individual/Group
the Failure

No secure
Incorrect technology to 2 weeks to research and
Password manager Ms. Felps
Password remember purchase
passwords
1 week to purchase
Hard Drive Equipment Back up computers
computers using budget for Mr. Lawrence
Failure malfunction to loan
unforeseen costs
Natural cause 1 week to purchase
Power
(i.e. Generator computers using budget for Dr. Waverly
Outage
thunderstorm) unforeseen costs

Internet Internet provider 2 weeks to research and

Hot spots Mrs. Wright
Down is down purchase

Can’t locate Process guide and 3 weeks to create

Training was not
Medical quarterly training documentation and training Mrs. Jones
sufficient
records refreshers process

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Measures of Success

Corrective Action Measure(s) of Success Reporting Schedule and Individual or Group

Responsible for Reviewing Results

Decreased inefficiency in
Password patient interview. Probability is Measure average time of inpatient interviews.
manager now a 1 because it is unlikely Ms. Felps
the password manager will fail
Measure average delayed time due to hard drive
Back up
Probability is now non-existent failures.
computers to loan
Ms. Smith
Measure average delayed time sue to power
Generator Probability is now non-existent outage.
Dr. Jones
Probably is now a 1 because Amount of occurrences of lost information due to
Hot spots there’s still a slight potential the lost internet access.
hot spots could fail Mrs. Johnson
Process guide Amount of staff participating in quarterly training
and quarterly Probably is now non-existent refreshers.
training refreshers Mrs. Jones

Signature of FMEA leader/facilitator___ Dr. Jones____ Date __10/07/2019_____

University of San Diego © 2016. All Rights Reserved.