Patient

Records
System
Communication & Issue
Management
Table of

Contents

1 Summary

2 Stakeholders

3 Information to
Share
4 Communication
Software and Channels
Summary

COMMUNICATION
GOALS

•Inform stakeholders about project progress

•To provide them with clear insights on certain decisions and changes in
workflow
•Maintaining a dynamic feedback and improvement loop
Stakeholders

Person Role Frequency Media

CEO Monthly Email
Bob Dawson
Video
Diane Jane Manager Weekly conference,
1-1 messages,
email
Assistant 1-1 messages,
Daily
Holly Brown Manager emails
Information
to Share
Monthly
Monthly progress
progress

Remaini Budget
Remaini Budget ng change
ng change work s
work s

Project
CEO lsnfdas

Timeline Design
Design amend Breakdo
Timeline
Breakdo ment wn
amend
ment wn
Communication Software's
& Channels
Project Tracking:
•Trello
•GSuite
•TeamGantt
•Monday.com

COMMUNICATION :
•Slack
•Zoom
•Gmail
•call
ISSUE MANAGEMENT
Establish Context
COMMUNICATE AND CONSULT

MONITOR AND REVIEW

ISSUE MANAGEMENT
Identify Issues

Analyze Issues

Evaluate Issues

Treat Issues
LEVEL OF ISSUE OCCURRENECE
LEVEL OF ISSUE OCCURRENCE

Level Descriptor  Description

5 Almost certain It will happen in the vast majority of

cases.

4 Likely It will happen in a majority of cases.

3 Possible It will happen in some cases.

2 Unlikely It will happen in a few cases.

1 Remote It will happen only in a particular type of

case.
LEVEL OF ISSUE OCCURRENECE
Issue Issue Type Issue Description Actual or Conseq Initial issue Ranking
ID Potential risk uences ranking
1 Business Public emergency; > 5 Patients from a car P 5 4 20 1
issue accident need surgical treatment at the same time
during a normal working day
2 Physical Purification equipment in a clean operating room P 5 5 25 1
Resource is not been properly maintained, resulting in
Risk serious nosocomial infections
3 Physical Incorrect use of electrosurgery equipment during P 5 4 20 1
Resource an operation has resulted in patients being
Risk burned
4 Patient Care Patients develop pressure ulcers following A 3 3 9 2
and Safety surgery
5 IT Risk Paired organs are not marked prior to surgery, P 5 4 20 1
resulting in operative site errors
6 IT Risk The operating room information system is P 4 4 16 1
attacked by hackers, and physiological
parameters cannot be monitored during an
operation
7 Patient care The operating room information system displays a P 4 3 12 2
and Safety patient’s personal information, resulting in a
violation of privacy rules
8 Patient care The handover of the surgical specimens does not P 5 4 20 1
and Safety go smoothly, resulting in their damage or loss
 ISSUE TREATMENT TABLE
          Residual risk
         
         
Risk ID Risk Description Implementation of risk reduction strategies Timetable
Responsibilit
y for action
 3  Incorrect use of electrosurgery (1) Perfect the procedures followed when using Long-term The        
equipment during an operation results approach        
in patients being burned, electric surgical equipment and establish a operating        
standardized operation mode. room and the 5 1 5 3
(2) Improve the training of personnel who use Equipment
electrosurgery equipment. Department
(3) Improve the equipment maintenance and
management procedures.
 4  Patients develop pressure ulcers (1) Strengthen the risk assessment of pressure ulcers  Long-term  The operating        
following surgery. approach room        
in surgical patients.        
(2) Develop a process for preventing pressure ulcers. 3 1 3 3
Purchase articles that can protect against pressure
sores.
5 Paired organs are not marked prior (1) Implement a strictly enforced surgical site marking Long-term The medical 5 1 5 3
system
to surgery, resulting to operative (2) Implement use of a surgical safety checklist approach department
site errors (3) Strengthen personnel training and each
surgical
department
6 The operation room information (1) Establish contingency plans Immediately The 4 1 4 3
(2) Strengthen personnel training and conduct
system is attacked by hackers, simulation drills on a regular basis information
and physiological parameters center; The
cannot be monitored during an operating
operation room; The
Anesthesia
Department
7 The operating room information (1) Perfect the patient information system used in the Immediately The 4 1 4 3
operating room
system displays a patient’s (2) Only display a patient’s medical registration information
personal information, resulting in number to family members in the waiting area Center and
a violation of privacy rules the Medical
Room
8 The handover of surgical specimens (1) Improve the surgical specimen handover process Immediately The 5 1 5 3
(2) Do not immediately hand over specimens for
does not go smoothly, resulting in testing operating
their damage or loss (3) Improve personnel training and supervision room and the
Pathology
Department