Professional Documents
Culture Documents
IMC
The Transition:
i) Past: (For 15 years)
Lower end: 500-750
Upper end: 10,000-15,000
Product Range: basins, bathtubs, faucets, tiles etc.
Commodity products
Target Audience (prelim): Metro and mini metro cities and select tier 1 towns
Issues:
Tier 1 and metro cities – brand awareness
Intensive competition.
Solution:
Target Marketing: It is the core audience you are planning to target based on product, price,
location, competition, USP etc.
eg:
new house owners who want to fit bathroom décor
renovation
Status symbol buyers
Bathroom looks old and hence wants to modernise
Hospitality industry
Before making a deep dive into the target marketing process we do a deep dive into opportunity
and competitor analysis.
Value Proposition
Temperature changing premium showers – multi direction and outside temp control
LED light to indicate hot, cold and lukewarm water
Eco friendly 90% water save taps that flow at particular speeds and automatic off
facility with sensors embedded.
5-year warranty products
Pure quality water filtered at multiple level
Auto flush: that saves water and utilises rapid pressure technology to clean the clutter
Design experts that help in deciding best bathroom looks that matches your home decor
THE PERSONAS
The buzzy new owners
The status quo freaks – status symbol freaks
Hospitality décor’s – customer firsts
The fantasists – renovate their houses
Aspirers: pride of owning a premium product
Market Segmentation
We segment the markets based on various personas that has been created in the above based
on our product and services we are offering.
Geographic
Demographic
Socio economical
Psychographic & Buyer Scenarios
PERSONA 1: Buzzy New Owners
S.NO Main Segmentation Typical Breakdown
dimension variables
1 Geographic Region Hyderabad , Bangalore, Pune, Mumbai, Delhi, Kolkata,
Chennai
City Size 68Lakhs , 84L, 31L, 1.2Cr, 1.1Cr, 44L, 46L
Area type Metro , sub metro and select tier 1 cities
Density Urban and sub urban ( majority
2 Demographic Gender Male and Female
Age Age 25 -35;
Life Stage Young Adults- married couples ,
Birth era Gen Y category
Household 3-4
3 Social Income 10L – 20L category
economic
Education MBA at top institutes
Occupation Manager at a reputed FMCG
4 Psychographic Personality Buzzy or say want to make their presence felt, extroverted
values Archivers, perfection matters
Lifestyle Settled , well off
5 Buying In-store Retail , catalogues
Scenarios
Internet Reviews , opinions , comparisons
Benefits features Performance, design matches with interiors, latest tech, eco
friendly
Needs Quality , price consicious, service
Usage Usage Every day; high
Awareness Product Friends and family , internet reviews, opinions , YouTube etc
Involvement Medium range, will look into the fine details and installation
Marketing Leave to us and experience the magic!
Message
Elevator pitch We make premium quality products at jaw dropping prices
PERSONA 2: Status Quo freaks
S.NO Main Segmentation Typical Breakdown
dimension variables
1 Geographic Region Hyderabad , Bangalore, Mumbai, Delhi
City Size 68Lakhs , 84L,1.2Cr, 1.1Cr,
Area type Metro
Density Urban and sub urban ( majority )
2 Demographic Gender Male and Female
Age Age 35-50
Life Stage Adults
Birth era Gen X category
Household 4+2
3 Social Income 20L – 40L category
economic
Education Ph.D , Scholar ,
Occupation Senior level manager at MNC
4 Psychographic Personality Extroverted , show offs , status symbol
values Inspirers, perfection matters
Lifestyle Lavish , ultra-modern
5 Buying In-store Retail , catalogues
Scenarios
Internet Nope , friends and family opinions
Benefits features Looks matters the most and performance next
Needs Quality , price matters, service, offers
Usage Usage Every day; high
Awareness Product Friends and family
Involvement Highest range, meticulous at best
Marketing Crafted with the finest precision that awe’s everyone!
Message
Elevator pitch The precision perfectionist at your door step.
PERSONA 3: Hospitality Décor’s ( End user – hotel consumer )
S.NO Main Segmentation Typical Breakdown
dimension variables
1 Geographic Region Hyderabad , Bangalore, Mumbai, Delhi
City Size 68Lakhs , 84L,1.2Cr, 1.1Cr,
Area type Metro
Density Urban and sub urban ( majority )
2 Demographic Gender Male and Female
Age Age 25-60 ( end user )
Life Stage Young Adults
Birth era Gen X and Y category
Customers 1-3
3 Social Income 10L -60L
economic
Education Ph.D, Scholar , MBA
Occupation Senior level manager at MNC, well off student for a trip
4 Psychographic Personality Extroverted , show offs , status symbol, aggressive
values Hygiene, ambience matters
Lifestyle Richness personified
5 Buying In-store Retail ,catalogues, online direct B2B services
Scenarios
Internet Comparison with competitions , price
Benefits features ambience, eco-friendly , hygienic, no leaks, looks absolute
delight, match with interiors, cost less, premium looking
Needs Quality , price matters, service, offers
Usage Usage Every day; medium
Awareness Product Reviews , competition, price in bulk importance
Involvement High , craftsmanship prioritised
Marketing Tailor-made for all types of customers
Message
Elevator pitch A stunning experience that entices you again and again!
Selecting a target market:
Determine how many segments to enter – 5 (given above)
Determining which segments offer value – 3 (initially as this gives the highest bang for
buck)
Basis: Concentrated marketing: where my bathroom décor is targeted at only one
segment of upper mid-range bathroom décor or lower premium category which is the
buzzy owners, status quo freaks and the hospitality decor’s as all come under the tier
1 category and premium value proposition at affordable prices these are the best chosen
to target in the initial stages.
Based on Psychographic, socio economic and buyer scenarios
The three personas give a deep insight into the end user of our bathroom décor upper mid-range
and lower premium category. The target audience of the tier 1 cities and metro, sub metro were
considered and the main customers the two households (young new home owners, status
freaks) gives a great glimpse into what consumers want in a bathroom fitting and how would
you segment profiles based on the product you have. The third consumer the hospitality
industry consumer where day in day out there is a huge rush post or pre covid scenario and
hygiene leaks, eco-friendly water saves and filtered water matters these fittings come into play
and create brand experience like no other!
Product offerings:
Temperature changing premium showers – multi direction and outside temp
control
LED light to indicate hot, cold and lukewarm water
Eco friendly 90% water save taps that flow at particular speeds and automatic
off facility with sensors embedded.
5-year warranty products
Pure quality water filtered at multiple level
Auto flush: that saves water and utilises rapid pressure technology to clean the
clutter
Design experts that help in deciding best bathroom looks that matches your
home decors
Media Strategy
The core part and plan of action of channels and how you go about a media
plan
Media Mix:
- TV: Advertisements at prime times, serials, sports shows
- Billboards: at major junctures of tier 1 cities, near traffic signals
- online
- Display Advertising: online review seeker, opinions, social media browser
based on search queries
- direct marketing: catalogue, brochures, emails
Coverage: All 3 segments coverage for prospects and buyers
Scheduling: offers, Display on purchase retail, service supplements
Reach: internet, retail visitor, hospitality industries contacts
Frequency: High on weekends, evening times, holidays, between serials or
prime time
Establishing Reach and frequency Objectives: reach in major programs, TV
shows
Budget: 3 crores budget per annum.
The hypothetical media plan for innovation décor limited is shown below for
the months of October, November and December. The initial advertising budget planned is 3
crores per year. (General advertising budget for top companies is around 20-30 crores in the
category but innovation décor being an affordable segment and mostly works on retail the
spend should be around 5-10 crores but considering covid pandemic the initial estimate is taken
at 3 crores INR per annum ( 24L-30L per month has been taken as monthly budget)
Month: October
Other
4% Magazine
Newspaper
13%
16%
October month higher spent on newspaper (dussehera and Diwali festivals) hence
higher publicity of offers.
The premium segment does read magazines and hence they have been prioritised.
Month: November
Magazine
Newspaper 14%
22%
The newspaper and the magazine category hold the highest as these two give the maximum
reach for our product line up. Direct mail, TV also play a vital role in building brand
relations
Month: December
Business Goal Increase sales to existing customers
Monthly Budget ₹26,00,000.00
Total Spent ₹25,97,500.00
Remaining Budget ₹2,500.00
December month has a decent number of influencer, newspaper and magazine % which
caters to higher premium segments advocating our target audiences.
Billboard marketing has also been increased to a huge extent with online as end of season
offers are publicised.
Key Insights:
The October, November and December months media plan has been established
considering covid 19 scenario and also the surge in these décor ideations by target
customers.
The budget per month is around 24L-30L per month currently for a new company which
might increase a covid free and the budget per year is 3 crores per annum for
advertising.
Newspaper, Magazine, online, influencer and billboards are the stand out and have
incorporated highest budgets of all platforms that make or break the decision for the
end consumer of all the three personas mentioned.
The Pie chart indicates the diverse distribution of the media budget into various
traditional and non-traditional advertising possibilities.
Q3: Communication activities for Innovation Décor Limited
other than mass media
The mass media has always taken center stage in terms of advertisements for any
industry but for a niche category like Innovation décor and considering the three personas we
have finalised.
Mass media: Television, Radio, newspapers and magazines
Non mass media Communication
Social Media
- A huge platform to grow our brand with interactive communication and feedback. This
is something where brands can actually go viral
- Innovation décor can conduct contests, polls, wishes, publicise offers, moment
marketing to stay relevant and viral.
- Twitter: Real time updates, offers, contests, polls, moment marketing
- Instagram: Photos and snippet videos of product offerings, story contests, live sessions
- Pinterest: Snaps of offerings
- Facebook: Redirected links, product offerings, promotional offers and exclusive fb
contests
Email Marketing
- Mailing coupons, offers, catalogues and brochures for our different mosaics, products
and value offerings like Auto flush, eco-friendly water save features.
Brand Website
- Toll free numbers, product portfolio, creative designs, virtual gallery, try outs to houses
by clicking on colors, smooth and seamless flow of web.
Skip Ads
- These YouTube, streaming partners like amazon prime, Netflix, live sports can give a
short byte of our product features (one feature) say one ad focuses on eco-friendly part,
the other ad focuses on premium product at value pricing, another advert on various
product portfolio we offer.
Virtual reality
- Demos of our basins fitting, shower feature packed showcase, how to wash our tiles
etc. can be a game changer.
Online gaming
- Young adults and adults target can be targeted through their stressbuster gaming
platforms and tie ups by showcasing our featured pack product line up
Sponsorship
- Events sponsored like IPL in India can help reach billions of people across various
channels.
Discount Allowance
Objective: To conduct an inter college fest through interactive marketing tools and enhance
student participation including events like music, short play and Quiz.
Target Audience: Any College Students pursuing graduation and post-graduation across
India.
Fest Name: Carpediem – Seize the present!
Fest Features:
Perfect blend of Learnings and fun – Out of mundane hectic academic life
Diverse perspectives and meet ups: Ideation and talks
Competitive spirit: best colleges across the country participate under one roof
Foster Social Interaction & Hone soft skills
Full accommodation and food*
Sponsors like Red Bull, One Plus,
Cultural night
Exciting Cash Prizes worth upto 3Lakh
Event Details:
Day 1: Beats; A spectacular music night!
Day 2: Pravah: Skits, role reversal, ad making and a lot more
Day 3: Think Tanks: buzzer, rapid fire and one on one quiz that with a single elimination
tournament format.
Day 4: Cultural Day: Seize the moment! Feel the Carpediem
Interactive Marketing tools:
Website on Internet: Fest named website that attracts visitors to register, understand the
event details.
Register button for music, short play and quiz events
Pricing schemes
Amenities offered
Clear cut information of event rounds, timings
Sponsors and brand value
What’s App
Format chats to give one on one communication with the interested participants to
give them road map of the full fest that encourages, yeah some inside information
too!
College Directions, accommodations: A perfect hospitality can help increase fellow
participants from a single college.
Formal talks for the event – increases loyalty if authentic and transparent even about
the small nuances
Mobile Marketing
On the go services for cafeteria, washrooms, locations to nearby amenities work
wonders and arrangements of the same and prior intimation help the participants with
trust.
Push notification of reminder of events pre event is a huge bonus.
Registration mails, daily updates of the same on social media pages.
Contests
Run event related contests to build the hype.
Online treasure hunts events for the participants registered to keep them engaging
with small amazon or Netflix gift vouchers.
Tag people contest
Online Polls
Running polls to conduct various contests like photography, initial music contests,
interactive games like bingo, tambola etc.
Also used to judge each round through audience vote as a parameter for music and
short plays.
Dare2Compete platform
One of the best third party tie up would be D2C that lets the users register with a one
click button and also has wealth of information pertaining to the events including a
chance to ask FAQ’s through social media accounts and numbers present on the posters
or the platform site.