Process Capability Questions

Example 1: The specified limits for a product are 75 for upper limits and 69 for the lower limit
with a standard deviation of 1.79. Find Cp . What can you say about the process capabilities?

Example 2: The average call time at a call center is 7.27 minutes. No lower specification is set,
and the upper specification is set at 9.9 minutes. What is the maximum standard deviation if a
Cpk greater than 1.67 is required?

Example 3: A machine produces parts with the following specified limits: USL = 16, LSL =
12, and specified target = 14. The standard deviation is determined to be 0.55 and the process
mean 15. Find the value of Cpm . Compare the Cpm with Cpk .

Example 4: Answer the following questions. The dataset below has 16 samples with sample size
(or subgroup size) 5.

Sample Sub1 Sub2 Sub3 Sub4 Sub5 R x-bar

1 0.65 0.70 0.65 0.65 0.85 0.20 0.70
2 0.75 0.85 0.75 0.85 0.65 0.20 0.77
3 0.75 0.80 0.80 0.70 0.75 0.10 0.76
4 0.60 0.70 0.70 0.75 0.65 0.15 0.68
5 0.70 0.75 0.65 0.85 0.80 0.20 0.75
6 0.60 0.75 0.75 0.85 0.70 0.25 0.73
7 0.75 0.80 0.65 0.75 0.70 0.15 0.73
8 0.60 0.70 0.80 0.75 0.75 0.20 0.72
9 0.65 0.80 0.85 0.85 0.75 0.20 0.78
10 0.60 0.70 0.60 0.80 0.65 0.20 0.67
11 0.80 0.75 0.90 0.50 0.80 0.40 0.75
12 0.85 0.75 0.85 0.65 0.70 0.20 0.76
13 0.70 0.70 0.75 0.75 0.70 0.05 0.72
14 0.65 0.70 0.85 0.75 0.60 0.25 0.71
15 0.90 0.80 0.80 0.75 0.85 0.15 0.82
16 0.75 0.80 0.75 0.80 0.65 0.15 0.75

Average 0.191 0.738

LSL = 0.50 USL = 0.90

i. Find out Cp
ii. Find values of Cpu and Cpl
iii. Find the value of Cpk
iv. Find the number of defective parts generated for every million parts produced
v. Calculate Pp and Ppk