Professional Documents
Culture Documents
Faculty of Nursing
Mahidol University
ID 5538725
Table of Contents
Part 1 Introduction
Quality improvement is an important measure to improve the quality of health care in
particular the services in hospital settings. The US Agency for Healthcare Research and
Quality defines quality health care as "doing the right thing, at the right time, in the right
way, for the right person—and having the best possible results. Quality was first studied as an
industrial process in 1931 by Shewhart.' Shewhart's concepts include identifying customer
needs, reducing variations in processes, and minimizing inspections. (Varkey, Reller, Roger,
Resar, 2007, p. 735). Quality improvement is an approach to improvement of service systems
and processes through the routine use of health and programme data to meet patient and
programme needs.
Quality Improvement is a regular approach to construction changes that lead to
improved patient outcomes (health), stronger system performance (care) and superior
professional expansion. It draws on the mutual and feverishly efforts of all stakeholders
health care professionals, patients and their families, researchers, planners and educators to
make better and sustained improvements.
The quality of care delivered in our health centre is determined by loads of factors,
counting how its services are geared up, direction, monitoring systems, sufficient road and
rail network and obtainable property, both human being and objects. Quality management
includes: staff that are sufficiently taught and mentored; using the 5 Ss to get better the
physical work surroundings; particular excellence actions for lab tests; and well
implementation patient monitoring systems. In a Quality Improvement organization each and
every health care provider and staff member believes that change and improvement are an
intrinsic part of everyone’s work every day, in all parts of the system. Shifting to this new
focus involves substantial reframing of the idea of the work of health care, as well as the use
of a wide variety of tools and methods.” Ontarians share the common vision of a high-
performing health system that is accessible, effective, safe, patient-centred, equitable,
efficient, appropriately resourced, integrated, and focused on population health.
(http://www.hqontario.ca/quality-improvement)
The ever-increasing require for high quality delivery of patient care has led many
doctor practices, hospitals, and other health care settings to begin monitoring their
performance in an attempt to ensure that they are delivering care that is: safe, effective,
timely, patient-centered, equitable, and efficient. To help do this, a number of organizations
have introduced the concepts of continuous quality improvement (CQI) to their staff. CQI is
an approach to quality management that builds upon traditional quality assurance methods by
emphasizing the organization and its systems. It is an approach that focuses on the “process”
rather than the individual, recognizes both internal and external “clientele” and promotes the
need for objective data to analyze and get better processes. With a solid understanding of an
organization’s processes and awareness of performance levels for exact tasks, a group of
individuals can bring about needed changes to lend a hand the team performs even better. We
can change model referred to as FOCUS-PDSA, and some basic skills needed to use this
model. FOCUS-PDSA is a common quality improvement approach utilized by many
healthcare organizations. Easy to learn and use, this model can be applied to the management
of any process. Each of its
nine steps stand for the following actions:
F = Find a problem
O = Organize a team
C = Clarify the problem
U = Understand a problem
S = Select an intervention
P = Plan
D = Do
S = Study
A = Act
(https://www.cardiosource.org/~/media/Files/Science%20and%20Quality/Quality%20Progra
ms/QIToolkit/2_IntrotoQIandtheFOCUS_PDSAModel.ashx)
Health services are multifaceted adaptive systems, we need to make it changes to
advance excellence of care. It needs to change that those factors are affected to delivery of
our health service and how we can influence them to achieve improvement. It needs pure
evidence, what we need to support for making decision. We needs to collect data and analyze
the data from various quality domains, Thus problems are often clear and self-evident and the
health service reacts to introduce appropriate improvements. Examples pressure ulcer is
major health problem in health care services. It was estimated that 60,000 deaths occurred
each year in USA. These opportunities become evident when the processes and outcomes
are examined more closely. Data therefore helps to ‘push’ improvement by identifying
problems, and to ‘pull’ improvement by identifying opportunities.
According to Hamm & Rappl 2009, Incidence in USA, an estimated 2.5 million
persons in the U.S. are treated each year for pressure ulcers. The prevalence of pressure
ulcers in the USA are described as follow;
Among Hospitalized elders rate is 15%, Nursing homes – up to 24%, Rehab facilities
up to 25% Home health-care settings 6-9% . The incidence of pressure ulcer, Orthopedic
patients up to 19%, Spinal cord injury patients up to 44%, The estimated cost of treating
these patients is $11 billion per year. Pressure ulcers are common problems in healthcare
system and produce a significant burden on patients, relatives and caregivers. It is one of the
most common complications for bed-ridden patients in hospital. First and foremost, these
wounds are very painful, thus causing patients a great deal of suffering. Number of affected:
2.5 million patients per year. Pressure ulcers cost $9.1-$11.6 billion per year in the US. Cost
of individual patient care ranges from $20,900 to 151,700 per pressure ulcer. Medicare
estimated in 2007 that each pressure ulcer added $43,180 in costs to a hospital stay.It also
leads to Lawsuits. More than 17,000 lawsuits are related to pressure ulcers annually. It is the
second most common claim after wrongful death and greater than falls or emotional distress.
Patients with pressure ulcers are suffering with pain. About 60,000 patients die as a direct
result of a pressure ulcer each year. This problem require to take immediate action. We
cannot wait and see because this problem is very big and has impact on our organization.
That’s why we need to develop project and guideline for the organization as well as the
nation.
Nursing home
Rehab home
25%
15%
Home health Series1
10%
5%
0%
1 2 3 4
.
Figure-1 Prevalence of pressure ulcer in different health care setting.
pie chart
1 2
Orthopaedic
patients
19%
Spinal cord
injury
patients
44%
Microcirculatory occlusion
Ischemia
Cell death
Necrosis
Pressure ulcer
Figure: - 3
The inciting event for a pressure ulcer is compression of the tissues by an external
force, such as a mattress, wheelchair pad, or bed rail. Other traumatic forces that may be
present include shear forces and friction. These forces cause microcirculatory occlusion as
pressures rise above capillary filling pressure, resulting in ischemia. Ischemia leads to
inflammation and tissue anoxia. Tissue anoxia leads to cell death, necrosis, and ulceration.
The main factors contributing to pressure ulcer is: pressure; when soft tissues are compressed
between bony prominences and contact surfaces, micro vascular occlusion with tissue
ischemia and hypoxia occurs; if compression is not relieved, a pressure ulcer can develop in 3
to 4 h. This most commonly occurs over the sacrum, ischial tuberosities, trochanters,
malleoli, and heels, but pressure ulcer can develop anywhere. Friction: friction (rubbing
against clothing or bedding) can help trigger skin ulceration by causing local erosion and
breaks in the epidermis and superficial dermis. Shearing forces: shearing forces (eg, when a
patient is placed on an incline) stress and damage supporting tissues by causing forces of
muscles and subcutaneous tissues that are drawn down by gravity to oppose the more
superficial tissues that remain in contact with external surfaces. Shearing forces contribute to
pressure ulcer but are not direct causes. Moisture: moisture (e.g., perspiration, incontinence)
leads to tissue breakdown and maceration, which can initiate or worsen pressure ulcer.
Because muscle is more susceptible to ischemia with compression than skin, muscle ischemia
and necrosis may underlie pressure ulcer resulting from prolonged compression. (Sharp &
McLaws, 2005).
Objective:
I would like to establish the project in my organization to reduce pressure ulcer 38%
to 0%. IT will improve the quality nursing care and bring the fame for the hospital and
decrease the cost and burden on patients, relatives and caregivers.
Objective: General objective:
To prevent Pressure Ulcers among patients with decreased mobility.
Specific objective:
1. To identify the risk factors for pressure ulcers.
2. To reduce the risks of pressure ulcers
3. To reduce the severity or complications when patients develop pressure ulcers
Part 2
Action Plan
Action plan is a part of our effort to develop and deliver excellent services to
healthcare; I have finished my assessment, and now I want to take action to improve my
Programme. Now is the time to think about writing an action plan. An action plan is a plan
for how to improve the program. It takes far-off goals and hard to changes and breaks them
down into steps it can keep track of and complete. An action plan usually includes goals,
steps, assignments, and deadlines.
I want to improve our program every year and respond to changes in our program every year.
But it may take more than a year to make major changes or achieve big goals. I have to give
more time for these major changes and goals.
Now I have developed an action plan for prevention of pressure ulcers among patients
with decreased mobility. It is designed to increase awareness of pressure ulcers and
underlying causes and risks. I will implement it in my own setting.
I will apply this action plan for quality improvement in clinical outcome model with
support of my government and authority. The US Agency for Healthcare Research and
Quality defines quality health care as "doing the right thing, at the right time, in the right
way, for the right person and having the best possible result. I know from the clinical
evidence and the research article from website, it is a burning issue in the world wide
According to Brain and Lyder (2004), it was estimated that 60,000 deaths occurred each year
in USA. In Bangladesh few records are available about pressure ulcer prevalence and
incidence. Hoque, Grangeon, & Reed (1999) conducted a study among paralyzed patients in
Bangladesh and found that 94 out of 247 patients (38%) had developed pressure ulcer. This
will decrease the hospital stay and save economic and national burden.
Action plan 1.
1. To identify the risk factors for pressure ulcers.
Activities:
1.1 I will Implement written pressure ulcer prevention system that includes policies and
procedures for the prevention and treatment of pressure ulcers.
1.2 Education and Staffing: Provide pressure ulcer training during staff orientation. Ensure
that all staff is able to recognize pressure ulcer risk factors.
1.3 Conduct a preliminary risk assessment for pressure ulcers at the time of admission and
implement any needed immediate measures.
1.4 Individualize the care provided actively involve aides and therapy staff in care planning.
Involve resident/patient and families in care planning.
1.5 Develop care plans on admission and with change in condition that focus on interventions
based on Braden sub-scores vs. Braden total score.
1.6 Ongoing program to raise staff awareness about pressure ulcer prevention, equipment and
supplies.
1.7 Ensure system communicates changes in interventions in a timely manner.
1.8 Track all nosocomial and admitted pressure ulcers
1.9 Inspect skin daily.
Risk assessment
A comprehensive risk assessment for pressure ulcers will be completed on admission
for every patient using the Pressure Ulcer Risk Assessment Tool, incorporating the
Malnutrition Screening Tool, or the Braden Q Modified tool.
Braden’s model
Braden score (scale)
Braden Pressure Ulcer Risk Assessment
NOTE: Bed- and chair-bound individuals with impaired ability to reposition themselves
should be assessed for risk developing pressure ulcers.
Patients with established pressure ulcers should be reassessed periodically.
Table 1.
Date of Assessment/Reassessment (day/month/year)
NOTE: Patients with a total score of 16 or less are considered to be at risk of developing
pressure ulcers.
(15 or 16 = mild risk. 13 or 14 = moderate risk. 12 or less = high risk)
Table 2. Risk categories for the modified Braden Q risk scale and the revised
Waterlow pressure ulcer risk assessment tool.
Risk tool Patient ‘at risk’ / ‘Moderate risk’ ‘High risk’ ‘Very high risk’
mild risk
Waterlow Score > 10 Not applicable Score > 15 Score > 20
Braden Q* 16 – 23 13 – 15 10 – 12 9 or below
*based on the work of Curley et al 34
Action Plan 2.
2. To reduce the risks of pressure ulcers.
Activities:
2.1 Pressure ulcer team: Apply multidisciplinary pressure ulcer team that includes nursing,
aides, and support services.
2.2 Ongoing program to provide education and training for residents, patients, families, and
caregivers.
2.3 Apply a protocol in place for when a new pressure ulcer is identified.
2.4 Have nurse(s) who specialize in wound care and management nurse(s) who measure,
document and report all wounds consistently. .
2.3 Communicate results of risk assessment to appropriate staff. Implement a validated risk
assessment tool.
2.4 Identify “skin champions”(staff with specific education and responsibilities related to
pressure.
2.5 Individualize the care provided actively involve aides and therapy staff in care planning.
Involve resident/patient and families in care planning
dressing,
secure, and
change
daily
Turn patient
at least
every 2 hours
Action plan 3
Activities:
3. To reduce the severity or complications when patients develop pressure ulcers
3.1 Ongoing program to provide education and training for residents, patients, families, and
caregivers.
3.2 Individualize the care provided actively involve aides and therapy staff in care planning.
Involve resident/patient and families in care planning.
3.3 Create culture of collegiality and learning between partners to enhance advocacy on
behalf of patients/residents/clients/families.
3.4 Ensure system communicates changes in interventions in a timely manner.
3.4 Create the optimum wound healing environment by using modern dressings –
(e.g. hydrocolloids, hydrogels, hydrofibres, foams, films, alginates, soft silicones) in
preference to basic dressing types – e.g. gauze, paraffin gauze
and simple dressing pads.
3.5 Antimicrobial agents in the treatment of pressure ulcers. In the presence of systemic and
clinical signs of infection in the patient with a pressure ulcer, systemic anti-microbial therapy
considered.
3.6 Mobilizing, positioning and repositioning interventions for individuals with pressure
ulcers (including those in beds, chairs and wheelchairs) by:general health status and location
of ulcer.
3.7 Nutrition in the treatment of pressure ulcers by identifying nutritional deficiency
3.8 Referral for surgical interventions for patients with pressure ulcers.
3.9 Topical negative pressure, electrotherapy and electromagnetic therapy, and therapeutic
ultrasound in the treatment of pressure ulcers.The use of adjunct therapies (electro-therapy
technologies and topical negative pressure therapy) for the treatment of pressure ulcers
should be based on:
Ulcer assessment
level of risk from holistic assessment
general skin assessment
general health status
previous positive effects of the technology/therapy
patient preference (lifestyle, abilities and comfort), and
practitioner's competence.
3.10 Summary of prevention strategies:
Multidisciplinary: Nurses, physicians, dieticians, physical therapists, and patients
and families are among those who need to be invested.
Multidimensional: Many different discrete areas must be mastered.
Customized: Each patient is different, so care must address their unique
needs.
Reutilized: The same tasks need to be performed over and over, often
many times in a single day without failure.
Assess: all patients using the revised Waterlow Pressure Ulcer Risk Assessment Tool
for Adults and the Braden Q Modified tool. Assess the patient’s nutrition, general
medical condition and home Environment. Involve relevant members of the
multidisciplinary team and family.
Part 3 Implementation:
For implementation of action plan I have a Sample, Action Plan format in my mind
that based on my needs:
Steps to take,
Who is responsible?
Due date for reaching the goals
Above this project for implementation we need multidisciplinary team and expertise
for coordination an interdisciplinary team, and members from many areas with the necessary
expertise to address the problem. When Hospitals authority found it’s very important that
their team was truly interdisciplinary. This work ensured that as a group, they could
understand pressure ulcer prevention from multiple perspectives and integrate the hands-on
knowledge and expertise into their prevention efforts. They will be taking the action to
implement it.
Select the member for implementation team.
The most effective teams for initiating and management a change project such as this
one have several characteristics:
An interdisciplinary team, including members from many areas with the necessary
expertise to address the problem.
Strong link to leadership.
Link to quality improvement expertise
Implementation team
Clerical staff
This tool will help identify the extent to which resources for quality improvement (QI) in the
organization. This tool filled out by the implementation team leader in consultation with the
QI department.
Team relationships:
Implementation Team
Figure-3
No single team can make the program a success by itself. This figure illustrates the
overlapping and interdisciplinary nature of the team roles. In beginning its work, the
Implementation Team needs to outline roles for the other teams that are clear and workable.
Resources:
For implementation the project we need recourses, without resources project cannot
run well. The Implementation Team, improvement projects require resources of various
kinds, depending on the size and scope of the project. Foreword an effort without first
ensuring adequate resources can disrupt the project at almost every step. Resources needed
are likely to include staff time for team meetings and initiatives, leadership time to monitor
and support team efforts, training and education time, and more tangible resources such as
new care products and communication materials. It is important to meet with senior
administrators to determine what budget may be available. Consider creating a checklist to
identify resource needs, such as funds, staff education programs, and information technology
support.
Quality monitoring and measurement:
The Implementation Team and Unit Champions build up a process for constant
monitoring of implementation progress. Part of the process will be gathering feedback from
staff and clinicians. For example, Unit Champions can compile questions and problems from
staff to send back to the Implementation Team. In addition, the monitoring process should
include tracking changes in assessment and incidence and prevalence rates, Results should be
communicated to staff and to the Implementation Team.
Pilot test:
In starting the implementation process, we have to do the pilot test of new practices in
one or two units before beginning them across the hospital. Pilot testing will allow
identifying and working out any problems in the recommended practices and processes at an
early stage and thus refine the program to better fit in hospital before open. It also can
generate early success that will build drive for later spread across the organization.
It can bring the advantages to identifying problems and customizing the bundle of prevention
practices to fit the hospital needs early in the implementation process.
To begin the pilot, we have to choose one or two units to participate. It needs to
improve and successful than past improvement project, I have to select the unit with low
pressure ulcer incidence unit with high incidence, the Implementation Team can hear from
the Unit Champions and staff what they like and problems they have had implementing the
project. The pilot test can provide two types of information:
(1) The outcomes collect to judge the pilot‘s success, such as rates of completion of
comprehensive risk assessments or better adherence to repositioning guidelines, and
(2) Feedback from participants on how the new bundle is working in terms, for
example, of the clarity of expectations.
Drawing and conduct the pilot project for making changes as needed
Accumulate staff questions and problems that arose to guide changes and
analyze measures of success.
Talk about the results to the participating units, the Unit Champions, the
Limitation:
When we take initiative for developing a project much limitation and barrier can
come like resources, staff education but it needs to take stronger support and leadership
activities
Part 4 Conclusion
Pressure ulcer is a burning issue in the world wide it is major health problem in health
care services. It was estimated that 60,000 deaths occurred each year in USA. In Bangladesh
we found that 94 out of 247 patients (38%) had developed pressure ulcer.
Quality improvement is an important measure to improve the quality of life, we needs
high quality of service for health care in particular in hospital settings. According to the
WHO It is the human right to get standered care and high quality of service. The US Agency
for Healthcare states that "doing the right thing, at the right time, in the right way, for the
right person—and having the best possible results.
Quality Improvement is a regular approach to construction changes that lead to
improved patient outcomes (health), stronger system performance (care) and superior
professional expansion. It draws on the mutual and feverishly efforts of all stakeholders’
health care professionals, patients and their families, researchers, planners and educators to
make better and sustained improvements.
We needs to take immediate steps to make a action plan, Nurses training, staff
training, patients and family education. Set the priorities to identify specific areas for
improvement. Define a performance measurement method for improvement project and use
existing data, or collect data that you will use to monitor successes and needs to establish an
improvement team. Understand the processes of the underlying system of care so that
improvements can be implemented to effectively address problems.
Make changes to improve care, and continually measure whether those changes
actually produce the improvements in service delivery and achieving the goals that bring the
good image in nursing profession and the organization. We wish to achieve high performance
of care I would like to establish it in my organization to reduce pressure ulcer 38% to 0%. IT
will improve the quality of nursing care, reduce work load and bring the fame for the hospital
and decrease the cost and burden on patients, families, caregivers and safe economics in the
organization as well as nation.
References
.Brem, H., & Lyder, C. (2004). Protocol for the successful treatment of pressure
.Hoque, M. F., Grangeon, C., & Reed, K. (1999). Spinal cord lesions in Bangladesh: An
www.ahrq.gov/research/ltc/pressureulcertoolkit/putoolkit.pdf(2013).
http://www.ahrq.gov/professionals/systems/long-term-care/resources/pressure-
ulcers/pressureulcertoolkit/putool1.html.
wounds.com / 2005/october/Sharp/Discourse-On-Pressure-Ulcer-Physiology.html
National Institute for Health and Clinical Excellence (NICE). (2005). The management of