BSBLDR502 Lead and Manage Effective

Relationship Proof Reading Service

Introduction
JKL industry is an Australian owned organisation, which primarily deals in selling
tractors and spare parts. The organisation is planning new business plans but facing
poor communication channels. It is highly important to have effective communication
mechanism in an organisation for a consistent flow of information. Various activities
are planned to resolve communication barriers and to improve top-down and bottom –
up communication channels. Further, there is an attempt to improve workplace relations
of the organisation through the grievance procedure, networking plans etc.

Task 1
Part A: Communication Planning Portfolio

JKL industries are initiating a new business plan of change in its selling structure
through organisation restructure. The organisation is developing retail sales in medium
and large trucks and excluding itself from the rental business. For achieving the new
business goals, the organisation needs to formulate a business communication strategy
for eliminating the poor business communication channels and for inclining employee’s
efforts with management objectives for overall success.

Communication strategy

Communication refers to the exchange of ideas and information between sender and
recipient. An effective communication in an organisation leads to proper conveying of
information and fulfillment of organisational goal. Therefore, communication strategy
must be formed to provide proper communication channels to both employees and
management for the flow of information as well as for feedback mechanism (Singhal et.
al., 2012).
Communication objectives

1. Effective internal communication mechanism through a proper policy

framework.
2. Top- down and bottom-up communication flow for enhanced communication
network.
3. Channelizing of proper feedback mechanism (Singhal et. al., 2012).

Major communicator

Senior management- Management prepares and executes business plans and policies.
They form organisation objectives to be fulfilled. These activities need to be conveyed
to the entire team for proper working.

Working employees- Employees are the means through which the organisational needs
are achieved. They need to have a proper bottom-up conversation to resolve their
queries (Singhal et. al., 2012).

Methods of communication- The industry needs to make constant communication

with its employees regarding sales services and clients requirements. The best media
for communication are emails &telephonic.
 
Email (Electronic mail) Telephonic
   
Email is a written form of It is the fastest and cheapest form of
communication. It is a formal method, in communication. The organisation must
which any information/ attachment can install intercom at all the levels for
be conveyed within seconds. It is the best improved conversation (Argenti & P.,
method for the organisation as it would 2015).
allow quick and fast communication and  
would also reduce time consumption for
a personal talk. 
 

Bottom-up consultation-For effective workplace & employee relation, it is highly

important for bottom-up consultation. Currently, the organisation is facing numerous
consultation issues due to non-adherence of employee’s consultation (Danaher &
Rossiter, 2011).

Two provisions

Monthly employee meeting- Meetings and discussions provide opportunities

to employees to place their issues and consultation in front of management.
Currently, the employees are not satisfied with their pay conditions and this
causes dissatisfaction among them. They would provide their reviews such as
an increase in pay etc. Since there would be a direct conversation;
management can instantly provide their feedback.

Constant supervision-A supervisor must be appointed who constantly

supervise and consult with the employees. This supervisor would convey the
 information to the management and thus, this mechanism would lead to
improved work processes. On the other hand, the manager would also convey
management feedback to the employees (Danaher & Rossiter, 2011).

Grievance procedure

Grievance refers to a formal complaint regarding any dissatisfaction event. In an

organisation, it is common for the employees to have grievance or dissatisfaction
regarding any business change or business policy (Polster & J, 2011). Therefore, it is
indeed necessary for setting up of a grievance procedure for effective employee
relations and for better workplace atmosphere. The organisation can follow up, the
following grievance policy-

1. Formulation of standard grievance submission form.

2. Setting up of a time period for submission of the grievance form by the aggrieved
employee.
3. Any unsatisfied employee, who is unhappy with any policy, can provide a written
grievance through the form to the head of the department, within the time limit.
4. The department, then shall call up a meeting between the aggrieved and the
management to resolve the matter.
5. The final decision must be submitted in a written form to the aggrieved employee and
with the head of the department as well (study.com, 2017). 

Part B: Presentation to the senior management team

JKL industry is an Australian owned industry. The organisation primarily deals in
selling small trucks, forklifts, and spare parts. The organisation is going through a big
change in its business plan. The organisation has planned for selling a new range of
medium and large trucks through overseas suppliers and closure of rental sector as it has
been incurring continuous losses. New business objectives have to be laid down but
currently, organisation is facing improper communication channels. This is the biggest
hindrance in the path of success.

The current organisation goal could be achieved through enhanced effective

communication channel. Currently, the organisation has not executed any of the modern
communication tools. With the advancement of technology, communication has become
simpler through various tools and techniques such as emails, telephones, the internet,
direct communication through teleconferencing etc. These are faster and effective
means of communication. The organisation could use these for improving the flow of
conversation.
The benefits of communication are numerous. Constant communication eliminates any
form of misleading or misguidance in the workplace. JKL is planning new business
plan. Thus, it highly needs to improvise its channels for proper flow of information. The
organisation can improvise its emails and intercom facility for improved conversation.
These techniques are faster and cheaper.

JKL industry has been working for the past 12 years in the field of retail services of
small trucks and spare part and leasing business. In order to increase, business
profitability and revenue, the organisation plans for a new venture into retail sale of
large and medium trucks. New business objectives can be fulfilled through improved
means of communication and better workplace relations. The JKL is on the verge of
change and changes are resisted in everywhere. Therefore, it needs to implement
strategies to facilitate changes in the workplace.

The major organisation needs are to implement effective communication tool for better
internal communication. Internal communication refers to communication within an
organisation for conveying formal information among employees. It is vital for
achieving organisation goal. Currently, JKL wants to beat its competitors through its
objectives. This could be achieved if the organisation focuses on the improved
workplace relations and employee’s relations through effective communication tools
and techniques.

For better workplace relations & proper employee’s relations, various external
regulations are formed with a view to understand the need of employees and to maintain
stability in the employer-employee relationship. The external regulations who pose
regulations in Australia are WHS (Workplace health & safety) consultations, industrial
relations, and varied anti-discrimination laws. WHS is primarily responsible for safety
regulations at the workplace. Anti-discrimination laws are formed for analysing any
form of discrimination in respect of race, religion, sex, and color among employees.

Business ethics refers to morale operations in an organisation between employer-

employee relationships.  Workplace relations could be better only through proper ethical
conduct on the part of employer and employee. As an employer, he/ she needs to be fair
for payment of wages to all its employees, must be loyal in providing equal job
opportunities to all the employees. Further, it is the responsibility of the employer, to
provide a proper grievance mechanism for addressing and resolving employee’s
grievances.

The employee also needs, to be honest and loyal towards employer and the
organization. The employee must be true and fair in its working and be responsible for
all kinds of work provided to them. Any relationship can be built over through trust and
reliability which can be achieved by not talking rubbish or spreading rumors about the
organisation. Further, an employee should also contribute in resolving organisation
conflicts. Thus, it can lead to better workplace relations.

For effective communication implementation in the organisation, it is important to have

proper communication in the organisation. Communication can be improved through
the installation of emails systems and intercoms in the organisation. These will have the
employees in direct conversation between an employee and employer. These are also
quite fast and reliable. The major audience in the communication channel is
management, individual employees of the different department. These are required to
have a constant flow of conversation for better deals and sales.

JKL is facing the huge issue in a bottom up a conversation. The employees on their part
are unable to convey their information to the management. There are various
mechanisms which are useful for bottom-up process. Bottom-up process leads to
sharing of employee’s information to the above level. This creates a sense of
satisfaction and teamwork among employees. Further, any employee grievance can also
be resolved through these processes.

Examples are monthly meeting with the direct head department. Employees can convey
their information, issues or grievance to direct their head, which can further convey the
information to the management. It is useful as it happens at certain regular intervals.
Second, best method is direct communication with the supervisor. This supervisor can
resolve issues and will also convey information to the management head.
JKL industries will be highly benefitted due to effective communication channels.
Effective communication will improve workplace relations and employee’s relations
through the proper flow of communication and elimination of misleading statements.
The organisation can improve its sales and purchase by having a direct conversation
with its employees and can increase its profitability.

Finally, it can be concluded that for an organisation improved workplace relations and
employee relation is highly important for achieving overall organisational goals.
Effective communication channels, proper business ethical relations, grievances
procedures etc all helps in increasing employee relations and leads to retention of
employees and staff in the organisation.
Continuing from the last slide, communication means such as emails, the internet,
telephone etc. helps in faster and reliable business communication. Therefore, these
must be installed by the JKL industry for achieving the new business objectives and
goals. Further, it should also hold proper grievance mechanism for resolving
employee’s issues and grievances. Thus, an organisation can lead to better employee
relations and better workplace relation.
Task 2
Questions 1

The scenario clearly depicts cultural diversity in the organisation but the lack of proper
cultural sensitivity among the employees. Team behavior with some of the non-
Christians violates the following two policies of the organisation, which are JKL
policies incorporate promotion of cultural diversity in the organisation and encourage
cooperation among employees for team work. The organisation also adheres to the
legislation formed for proper treatment of a human. Anti-discrimination laws have been
formed in Australia for equality among all individuals.
Policies for promotion of cultural diversity

1. Organisations need to provide access to the facilities to all the employees irrespective
of cultural differences. Also, all the employees must have equal access to upcoming
opportunities for promotions or increment.
2. Organisation itself should arrange get-togethers for celebrations of varied festivals
irrespective of religious concern.
3. Any form of misbehavior should be addressed through face to face conversation
(Logan, 2012).

The organisation can make certain changes in its policies such as it that managers and
supervisors must be held responsible for countering any discrimination or unjust
behavior. Also, it can form policy for small get-together every month for making
informal conversation and familiarisation. For resolving the current issue, the head
supervisor should take initiative to accommodate the non-Christians and to familiarise
them with other colleagues (Logan, 2012).

Question 2

The bad behavior of employees has adversely affected the team members and their
unity. Being a manager, it is quite apt to resolve the issue through direct conversation
with the employees. In the meeting, the issues can be directly communicated. The major
issues were up supportive behavior with non-Christians during Christmas celebrations,
lack of mutual concern and togetherness rather rude and free care attitude.

The situation could be well-handled through acknowledging their opinions regarding

the wrong behavior without direct allegations. The Manipulative style would be the best
way to feel them apologetic for the conduct of wrong behavior.  In manipulative style,
the manager could ask the members for the reason of their unbearable behavior towards
few employees. In manipulative style, the speaker speaks in such a way so as to
influence other’s opinions in accordance with its own needs and advantage. As a
manager, this style has often helped me in resolving issues. During a fight between a
client and a sales person, due to different discount offers at different tractors. The fight
was resolved by explaining the client in manipulative style about the benefits of the
small tractor and difference of quality between the high discounted tractor and a less
discounted product (Finn, 2010).

Question 3
In the context of communication, networking refers to the building of relationships and
contacts with stakeholders. As a manager, it is highly important to build relationships
with internal as well as external stakeholders to achieve pre-defined goals and for the
betterment of the organisation. Being a new manager, a networking plan could be
formed, which will include networking objectives and activities to be conducted for
networking. The best networking methods would be personal meetings, business
gatherings, and email marketing. This would help the manager to be in contact with all
the stakeholders (Rahah, 2014).

Advantages of Networking-

Networking with internal stakeholders

Networking with employees, managers etc. would help in accumulating past

information about the company. These would familiarize the manager with the
previous suppliers, business environment. Networking can be done through meetings
& employees evaluation.
External stakeholders
For organisation growth, networking is immensely useful with stakeholders like
suppliers, business networks etc. This could be achieved through the formation of
networking plans, business seminars, frequent meetings with big suppliers, social
platforms.

At a business event of the manufacturer of varied range tractors really helped in

the business growth. The business event created a lot of contacts with the tractors
suppliers all over Australia and New Zealand. This helped in the creation of various
suppliers/ contractors of tractors. Through this networking, the organisation gained a lot
of suppliers at a cost and thus, helped the organisation in the reduction of cost (Rahah,
2014).

Question 4

The sales team of the organisation faces different issues namely, issues with suppliers
and issues with customers. Sam has issues with suppliers mainly, relates to irregular
delivery dates, high costs, harsh relationships etc. Alex, another team member, has
issues with customers who don’t understand the sales deal and increase credit terms. He
also has harsh relationships. These issues clearly, predict the lack of networking and
professional relationships traits in the sales team (Verbeke et. al., 2011). The issues of
Sam and Alex are described as in the scenario are provided with the following
professional plan.

Action plan for Sam

Networking Person Schedule Description/rationale for networking

activity activity
Constant touch   3 months This will provide in-depth knowledge
with supplier’s regarding other suppliers cost and delivery
competitors duration. On this basis, he can keep his
through personal views with his suppliers or else can even
meetings.  switch to other suppliers.
 Contacts with   3 months This would provide opinions and views of
suppliers another other customers to know their relationships
customer. with the supplier.

Action plan for Alex

Networking Person Schedule Description/rationale for networking

activity activity
Social activities   3 months A social platform such official websites,
Facebook pages etc. can be used for
sharing information regarding big deals
featuring all the benefits of deals.

Emails activities   3 months It can share information regarding strict

credit terms & conditions.

Task 3
Role play guidance session

HR Business partner (Brisbane branch) - Good morning, How are you doing?

Rental Manager- Good morning, Sir. I am fine.

HR- I heard about the rental employee issue. Tell me the issue in detail and how can I
help you in that?

Rental Manger- Sir, the concern is regarding an employee from the rental department,
who is unhappy about the organisation new business plan to close down the rental
department due to continuous losses. This plan has caused fear among the employees
regarding the loss of their jobs and insecure futures. The issue has grown serious as
that employee is indented to create a union strike in regard to closure as well as the
payment mechanism of the organisation. The other issue among employees is
regarding low payment mechanism in the organisation. They feel that the
organisation is not paying enough as compare to other organisation. Employees are
highly unsatisfied with the payments and can take any harmful act against the
organisation. I am quite scared as a strike would cause harm to our reputation.

HR- Ok. Surely, the issue is quite serious but I would like to inform you that the
organisation restructures are not indented to fire any of the rental employees rather
we had planned to provide proper training sessions to rental employees for other
business activities. This is a major part of our plan to retain employees and minimize
the cost of new recruitment.
As far as the payment issues are concerned, the organisation is already paying
according to the Modern awards. Also, I am glad to tell you that in the near future all
the employees will get a better pay according to the enterprise bargaining system. I
am sure this is good news for all the employees.

Rental Manager- This is good news for all the employees of the organisation. I am
sure this news will help in retention of employees. Also, I am going to publicise the
information you just gave to avoid any form of employee’s strikes.

HR Manager- I hope now your issues are resolved and the situation could well
handle.

Rental manager- Yes sir, surely. I am relieved. The new business plan would surely
be fruitful for our organisation.

Action Plan

Action/activity Timeframe Person/s Description of Resources, if

responsible strategy/ required
tactic/rationale
for action
HR meeting 1 day (2 HR Business To know the Proper cabin
with manager hours) Partner (you) possible solution setup.
(rental) of the employee
grievance and
actions for
refraining
employee’s
strike.
Rental manager 1 day (2 Rental Proper writing Proper cabin
meeting with hours) manager grievance must setup.
aggrieved be resolved at
employee the meeting by
the manager.
The issues of the
employees must
be resolved
through
adequate reply.
Rental 1 day (3 Rental For providing Conference
employees hours) Manager and detail hall and
meeting HR Manager information meeting set-
& Supervisor about the up.
company new
business plans
and strategy of
training &
 development of
rental
employees.
Seminar for 1 day (2 Manager, HR There should be Conference
new payment hours) manager & detail hall and
plans in future supervisor information management
regarding the of the meeting.
new payment
mechanism in
near future.

Conclusion
The above activities clearly depict the importance of maintaining workplace relations
and effective employee’s relations in an organisation. JKL industry faces numerous
communication issues, workplace relations and employees grievances etc. As a manager
of the organization, these issues are resolved through proper action plans, networking
strategies.

References
Argenti, P.A., 2015, Corporate communication. McGraw-Hill Higher Education.

Danaher, P.J. and Rossiter, J.R., 2011. Comparing perceptions of marketing

communication channels. European Journal of Marketing,  45(1/2), pp.6-42.

Finn, R., Currie, G. and Martin, G., 2010, “Team work in context: institutional
mediation in the public-service professional bureaucracy”, Organization
Studies,  31(8), pp.1069-1097.

Logan, W., 2012. Cultural diversity, cultural heritage and human rights: towards
heritage management as human rights-based cultural practice. International journal of
heritage studies, 18(3), pp.231-244.

Polster, J.C., 2011. Workplace grievance procedures: Signaling fairness but escalating
commitment. NYUL Rev., 86, p.638.

Rahah, I., 2014. Factors influencing the buisness performance of Amanah Ikhtiar

Malaysia (AIM) business owners (Doctoral dissertation, Universiti Utara Malaysia).

Sciencepole, 2017, “Team conflict”, [Online] Sciencepole. Available at:

http://sciencepole.com/team-conflict/. Accessed as on: 25 Feb, 2017.

Singhal, Arvind, and Everett Rogers,2012, “Entertainment-education: A

communication strategy for social change”, Routledge.

Study.com, 2017, “Employee and workplace grievances: definition & types”, [Online]
Study.com. Available at: http://study.com/academy/lesson/employee-and-workplace-
grievances-definition-types-quiz.html. Accessed as on: 25 Feb, 2017.
Verbeke, W., Dietz, B. and Verwaal, E., 2011. Drivers of sales performance: a
contemporary meta-analysis. Have salespeople become knowledge brokers?. Journal of
the Academy of Marketing Science, 39(3), pp.407-428.