Overview on Security Services, IT

infrastructure support offerings and NOC

Presented by
Subash Meda
Practice Manager – Infrastructure

© 2017 Miracle Software Systems, Inc.

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Miracle security services
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Infrastructure service offering
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Miracle IT Infrastructure
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Miracle NOC overview and details
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Miracle cloud service offering

© 2017 Miracle Software Systems, Inc.

 Security Services
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Miracle provides infrastructure managed service
security offerings for protecting customers critical
systems and data. Our security practice leverages
industry standard securityResult-Based
tools and are Contracts
authorized partnerships with several vendors.
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Organizations must guard against rapidly
changing threats, ranging from traditional
malware to sophisticated, state-sponsored
attacks.
Miracle Security Offerings
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Infra components, Mobile apps, third-party Identity and Access Management
cloud-based services and BYOD also can put key Endpoint security
Cloud Security
business initiatives in direct conflict with Application security
cybersecurity policies. Organizations must quickly Mobile Security
Network Security
respond to these conflicts, assess potential
threats, and allocate resources to minimize risk
and ensure compliance.
© 2017 Miracle Software Systems, Inc.
Infrastructure service offerings
Managed Service Offerings Datacenter Center Offerings
- Desktop support Datacenter consolidation
- OS management - Datacenter migration and strategies
- Network Operations Center - Business Continuity Planning
- Service desk Result-Based Contracts
- Disaster Recovery solutions
- Security operations - Storage migration solutions
- Monitoring of infra components - Backup and recovery planning strategy
- Capacity planning
- Storage management
- Infrastructure automation tools

Migration Services Offerings Security Services Offerings

- OS migration strategies and implementation - Vulnerability Management
- Assisting upgrades of infra components - Log monitoring and analysis
- Public, private and hybrid cloud migrations - Mobile device management
- Identify and access management

© 2017 Miracle Software Systems, Inc.

Infrastructure @ Miracle

Managed Services Cloud Adoption Security Products

OS supported – IBM AIX, Result-Based Contracts
Public Cloud – AWS, Vmware,
Linux (Suse, Redhat), Qradar SIEM
Google Cloud Platform, Azure
HPUX, Windows
ITIL – ServiceNOW, BMC
Private Cloud – Openstack, Splunk, Dynatrace, Log
remedy, HP service Vmware Rythm
manager
NOC tools – Nagios,
Hybrid Cloud Integration MaaS360, Airwatch
Solarwinds, Sevone, NNMi
Storage support – EMC, PAAS – Cloud Foundry, Pivotal
Okta
Hitachi, Netapp Cloud Foundry, IBM Bluemix
Cloud command center –
Dynatrace, New Relic
Morpheus, Scalr

© 2017 Miracle Software Systems, Inc.

Network Operations Center – Managed Services
 Actively seeks the  Monitoring all critical
identification of alerts and tickets
hazardous conditions through Ticket
through the analysis Management System
of the Organization
Process

Proactive
Support Monitoring

Resolution Reporting

 Troubleshooting and  Responding and

fixing the issues and reporting to
updating the respective teams for
knowledgebase an immediate action

© 2016 Miracle Software Systems, Inc.

 NOC - Overview
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Miracle currently supports the NOC business portfolio with dedicated staff in 24/7
operations located between onsite and offshore locations.

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Miracle’s offerings/capabilities includes staffing with L2/L3 expertise on NOC tools, ITIL
processes, reporting metrics.

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Miracle primary goal is to maintain high customer satisfaction levels and meeting SLAs.
The clients will experience quicker time-to-market, increased network availability and
better cost-efficiencies, which free customers to focus on core business activities.

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Our current NOC operations offerings include 24/7 surveillance, DC management
,monitoring, condition notification, Alarm isolation & resolution, Config management,
inventory management, customized automated reports.

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Miracle is one of the certified global integrator and has helped customers in several key
initiatives relating to infrastructure.

© 2016 Miracle Software Systems, Inc.

 Miracle’s Capabilities
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Miracle is pioneered to deploy best in class
development center with managed 24/7
operations

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We believe in continuous improvement,
process methodologies

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Miracle’s top levers of NOC operations
depends on 5 important tools (ticketing
system, Knowledge base, reporting
measurements, Monitoring, IT process
automation).

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Miracle has capability to manage network
monitoring tool and it’s integration with
Service-NOW ticketing.

© 2016 Miracle Software Systems, Inc.

 Miracle’s Capabilities – Cont’d

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Miracle is heading towards software defined
networking methodologies to leverage cloud
solutions.

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Miracle is supporting customer’s with Service-NOW
platform (a single pane of glass that automates
enterprise IT operations) built on platform-as-a-
service which offers a consistent and intuitive user
experience through the entire ITIL service life-cycle

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We support the entire end to end infrastructure
monitoring that comprises of VMware and cloud
technologies.

© 2016 Miracle Software Systems, Inc.

 Why Miracle Offshore?
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Ensure that Off Shore becomes a new option for growth and innovation

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Our Teams leverage years of real-time experience and applied research to
bring value-added and innovative services to your disruptive IT initiatives

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Create an “Affordable Luxury – Not Lowest Cost” Model

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Ensure that we innovate your business through our research and experience

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Create higher business value with low-cost innovative strategies

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Over 25% of our current employees are bred in-house through our
University Program!!

© 2016 Miracle Software Systems, Inc.

 Miracle partnership with cloud providers
Miracle provides deployment and managed services offering in following areas:-

Infrastructure as a Service
- Microsoft Azure
- AWS
- Openstack
- Google Cloud Platform

Platform as a Service
- IBM Bluemix
- Cloud Foundry
- Pivotal Cloud Foundry

Cloud automation
- Morpheus
- Scalr

© 2017 Miracle Software Systems, Inc.

 Cloud service models
Cloud computing is emerging as one of the most promising technologies. The providers supply
many services through service models to their customers.

(1) Infrastructure as a service (IaaS) is among these service models: computers are offered as
physical or virtual machines to support end users’ operations. The service provider is responsible
for running and maintaining the service.

(2)Another major type of service model offered by service providers is platform as a service
(PaaS). In this type of service, a computing platform is offered to customers. This computing
platform includes operating systems, hardware, programming language execution environments,
servers, and databases. Developers can benefit immensely from PaaS because they can rent
complex hardware and change operating systems dynamically while developing their
applications.

(3) Software as a service (SaaS) is another type of service model offered to customers. In this
model, software applications are installed in the cloud and operated by service provides, and end
users can access the software from cloud clients. The service provider is responsible for
maintaining the software. SaaS has many advantages, such as easier administration, elasticity,
worldwide accessibility, and compatibility.

© 2017 Miracle Software Systems, Inc.

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Benefits
Cost Advantages:
of Cloud Computing
- Reduce spending on technology infrastructure: Maintain easy access to your information
with minimal upfront spending. Pay as you go (weekly, quarterly, or yearly), based on demand,
which is a cost saver.
- Reduce capital costs: Cloud eliminates the need for replacing capital expenditures on a
regular basis, as well as avoiding spending on associated hardware, software or licensing fees.
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Technical Advantages:
- Minimize upkeep: As mentioned, cloud enables your internal teams to avoid the hassles
associated with hardware, software, licensing and updates upkeep and maintenance.
- Innovation in technology: With the innovation in technology, the user has no need to
manage or own the resources; cloud computing does that and provides the user the complete
benefits.

© 2017 Miracle Software Systems, Inc.

 Pricing models in Cloud
Pricing is the process of determining what a
service provider will receive from an end user in
exchange for their services. Cloud computing
success in the IT market can be obtained only by
developing adequate pricing techniques.
The pricing process can be as follows: fixed, in
which the customer is charged the same amount
all the time; dynamic, in which the price charged
changes dynamically.

© 2017 Miracle Software Systems, Inc.

 Question and
Answers Time!!
We’re more than happy to help out

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