Miracle Software Systems

Testing Center of Excellence (TCoE) Services

QA Practice Head
Miracle Software Systems, Inc.

© 2016 Miracle Software Systems, Inc. www.miraclesoft.com

Testing Center of Excellence
Solution and Approach

© 2016 Miracle Software Systems, Inc. www.miraclesoft.com

Maturity Level of Testing Organization

Need to assess the

starting point Quantitatively
Managed TCoE
Testing is integrated through SLA’s
into the SDLC
Focus on
Processes are Continuous
Organization level standardised and Improvement
QA Startegy & Plan supported centrally Initiatives and
Independent and QA Standards and Plans to automate optimization
Focused testing team Templates regression testing
System/Integration QA tools and Metrics and
Testing Processes Governance
Test Management and Tools Utilization at TCoE
Defect Tracking maximum
Daily & Weekly Status Metrics and
No Independent
Reports
QA team Measurements
No Standard QA Standardized
Processes Processes
Independent
Testing Team
No Testing
Team

© 2016 Miracle Software Systems, Inc.

 Test Center of Excellence
Centralized Testing
Test Delivery Demand Management Tools & Technology
Core Testing Services People Testing Tools

Core Team Flex Team

Functional Regression Automation Test Architect Test Engineers

Domain
SMEs
Technical
Performance Mobile Cross-Browser Team

Standardization Knowledge Management Shared Infrastructure

Governance
Executive Commitments Metrics & SLA’s Reporting & Dashboard

© 2016 Miracle Software Systems, Inc.

 Benefits of TCoE
 Quality
− Reduce number of production defects
− Best practices in QA/testing
− Knowledge management repository
− Increased delivery confidence

 Cost Efficiency
− Shared Resources – Tools/Human Resources
− Offshore leverage – Onsite/Offshore model
− Test environment management

 Time to Market
− Effective usage of automated testing tools
− Tools/Doman Skilled testing resources
− Reusable artifacts
− Onsite-offshore models provides round the clock testing

© 2016 Miracle Software Systems, Inc.

 TCOE Road Map
Analyze Standardize Stabilize Optimize

0 – 3 Months 6 – 9 Months 12 – 18 Months

• Understand Business and • Standardize Test • Implement Test • Optimize Core/Flex
IT Application Processes / Automation Plan and Model
• Understand Development Methodologies across Utilize Accelerators
• Evaluate Tool License
Methodology organizations • Define Testing Metrics Cost, Leverage
• Understand Testing • Setup Centralized Core- • Define SLA Framework, Cloud,Focus on
Requirements based on Flex team structure Establish Tollgate Process innovation and
the Project execution • Define Governance continuous improvement
• Implementation of Value
• Plan and Strategy for Structure, Roles and Innovation Methodology
Manual Testing Responsibilities
• Establish Defect
• Set-up Independent • Setup Knowledge Prevention Model
testing teams Management Repository
(onsite/offshore) • Test Plan and Strategy for
depending upon the Automation
project requirements
• Create Templates and
Processes for testing

© 2016 Miracle Software Systems, Inc.

 Cost Saving

• Labor Arbitrage ~20% – 30%

– Cost Saving due to leveraging low cost 100%
geography and competitive rates
~25%- 35%

• Automation ~5% - 10% Y-O-Y 80%

– Revenue due to speed-to-market and
60%
judicious use of automation

40%
• Productivity ~5% - 10% Y-O-Y
– Gain due to improvements in knowledge,
applications, testing methods & tools 20%

• Standard Testing Process and Tools ~10% - 15% 0%

– Increase in quality due to reduction of
Original Cost Final Cost
production defects and finding defects Cost Saving
early in life cycle.

© 2016 Miracle Software Systems, Inc.

Assessment Process

© 2016 Miracle Software Systems, Inc. www.miraclesoft.com

Assessment Objectives

Evaluate current processes, tools and

methodologies

Identify areas of strengths and improvements

Provide a roadmap focusing on Process

Improvement

© 2016 Miracle Software Systems, Inc.

 Assessment Approach
Preparation Get Assessment Customize Send Schedule
1 Team List Questionnaire Questionnaire Interview

Discovery Receive Filled Interview as per Collect Collect Test

2 Questionnaire Schedule Interview Artifacts
responses

Analysis Consolidate Analysis Observations & Draft Report

3 Responses Findings

Reporting & Present Report Discuss Suggest Define

4 Observations Improvements Roadmap
Closure

© 2016 Miracle Software Systems, Inc.

Thank You

Our teams are dedicated to

innovating with IT and
redefining solutions for
customer excellence.

Visit us for more info at,

www.miraclesoft.com
© 2016 Miracle Software Systems, Inc.