Victoria DaCosta

Victoriadacostac@gmail.com

Education
Pre-Health Sciences Certificate, Durham College, Oshawa, Ontario Present
• Medical Lab Technician Diploma, Trillium College, Oshawa, Ontario 2011
• General Arts and Science Certificate, Durham College, Oshawa, Ontario 2009
• Ontario Secondary Diploma, Dunbarton High School, Pickering, Ontario 2007

Certifications

• Heartsaver AED & CPR(C) 2019

• Standard First Aid & CPR (B) 2019
• WHMIS 2019

Experience
GLOBAL PET FOODS, Toronto, Ontario

Assistant Store Manager, Nov 2015 – Present

● Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of
sales efforts.
● Direct and coordinate activities involving sales of manufactured products, services, or other subjects of sale.
● Determine price schedules and discount rates.
● Managing end of day profits for record keeping.
● Direct staff in successful merchandising, sales and productivity in a fast pace retail environment. Managing all
credit applications to suppliers, distributers and representatives to minimize loss.
● Managing stock levels, pricing and ordering in L-BOSS software interface working in conjunction with L-POS
software.
● Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and
shipping operations.

Administrative Reception/ Retail sales - Urbandog Fitness and Spa - Toronto, Ont. 2012 -
2015
● Reception duties included booking appointments for client services by phone, email or
in person, greeting clients, service sales, billing for services, collections, preparing
documents, nightly audits, filing and system reconciliation.
● Retail duties included merchandising, inventory, purchase orders, customer assistance,
special orders and general aesthetics and maintenance.
● Animal care duties included feeding, walking and distribution of medication to animals
within our care, as well as managing socialization play groups, first aid response,
assisted in bathing, grooming and overnight attending.

Seasonal Retail Sales Agent – D.O.T. Furniture, Pickering, Ont. 2011

• Daily duties included merchandising, receiving, cash handling, assisting customers in
finding correct fittings and theft prevention.
• Participated in store set up, decoration and disassembly.
Medical Laboratory Technician - Canadian Medical Laboratories, Whitby, Ont. 2011
• Responsible for checking in and informing clients of the required procedures.
• Performed ECG’s
• Performed phlebotomy and collected biological samples
• Centrifuge and aliquot blood samples
• Biohazard packing for shipping
• General Office Sanitation and reception
• OHIP and private insurance billing•

Daycare Attendant/Assistant Groomer - Umbrella Pet Services, Toronto, Ont. 2010

• Daily duties included caring for up to 30 dogs per day
• Responsible for feeding, walking, dog mediation and progress reports for owners
• Assisted dog groomer with bathing and clipping dogs and cats
• Collected on over due accounts

Kennel Staff - PJ’s Pet Store, Pickering, Ont. 2008

• Responsible for the care and socialization of up to 60 animals
• Fed, watered and distributed medications where needed
• Provided product advice to customers
• Maintained stock and inventory levels
• Completed all necessary paperwork in relation to pet sales

Green House Staff - Pine Ridge Garden Gallery, Pickering, Ont. 2007
• Monitored temperature and humidity in green houses
• Organized displays and landscape design
• Maintained inventory and stock levels
• Advised customers on product and care techniques

Veterinary Assistant – Millennium Veterinary Clinic, Pickering, Ont. 2006

• Clinic duties included sanitation of work stations
• Sterilization of medical equipment
• Exam room preparation
• Office duties included booking appointments, greeting patients and processing
payments

References Available Upon Request