Professional Documents
Culture Documents
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4th December, 2016
Musrat Mou
Assistant Professor
Dept. of Management
Faculty of Business Administration
American International University Bangladesh
Dear Ma’am,
It has been a great pleasure for us to work on this Business paln analysis. This
report was made possible by 5 homosapiens. It is prepared after having a full
analysis on the Topic based our course concepts. We have tried our best to
follow your given guidelines to make this report and hope that we won't
disappoint you.
The report gave us an opportunity to apply what we have learned to the real
world. We sincerely hope that you will admire our teamwork.
Sincerely yours,
ALAM IMTIAZ
MD. SUMON HOSSAIN
TARIK Adnan SETU
ANINDITA HOQUE
MUSHFIKA TABASSUM USHNO
:
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The Ranger Automobiles Pvt. Ltd. is a startup of the dealership business as a
private limited. Its strategy is to serve the premium class niche market of the
industry. The company would be the dealer of the Bentley of the Volkswagen
Group which is situated in the England. There are many untapped potential
markets within the industry that desires the high quality, stylish and world
class premium cars. The company is starting business in Bangladesh itself
because of the higher potential in Bangladesh market caused of the developing
country and the population of the country increases rapidly.
Contents
Business Plan ............................................................................................................................... 6
About Bentley .............................................................................................................................. 7
Eye to Detail ........................................................................................................................................ 8
The business profile ..................................................................................................................... 9
About Ranger Automobiles Pvt. Ltd:................................................................................................... 9
Targeted Market and Customers ........................................................................................................ 9
Growth Trends in this Business......................................................................................................... 10
Pricing Power .................................................................................................................................... 10
The Vision and the people .......................................................................................................... 11
Our Mission ....................................................................................................................................... 11
Vision................................................................................................................................................. 11
Values ................................................................................................................................................ 12
The people................................................................................................................................. 13
Communication ......................................................................................................................... 15
Computer and Communications Tools ............................................................................................. 15
Organization and insurance ........................................................................................................ 16
Business organization ....................................................................................................................... 16
Professional Consultants................................................................................................................... 16
Licenses ............................................................................................................................................. 16
Insurance........................................................................................................................................... 16
Premises .................................................................................................................................... 17
Accounting & Cash flow ............................................................................................................. 17
Financing ................................................................................................................................... 18
Acquisition ................................................................................................................................ 21
Marketing Plan .................................................................................................................................. 24
Advertising and Promotion Plans...................................................................................................... 24
The Competition ............................................................................................................................... 26
Growth Program ........................................................................................................................ 27
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A business plan is an official statement of a set of business goals, the reasons why they are believed attainable,
and the plan for reaching those goals. It may also contain background information about the organization or
team attempting to reach those goals.
The business goals being attempted may be for-profit or non-profit. For-profit business plans typically focus
on financial goals. Non-profit and government agency business plans tend to focus on service goals, although
non-profits may also focus on maximizing profit. Business plans may also target changes in perception and
branding by the customer, client, tax-payer, or larger community. A business plan having changes in perception
and branding as its primary goals is called a marketing plan.
Operational plans describe the goals of an internal organization, working group or department. Project plans,
sometimes known as project frameworks, describe the goals of a particular project. They may also address the
project's place within the organization's larger strategic goals
Business plans may be internally or externally focused.
Bentley Motors Limited is an English company registered in UK, they are into designing,
developing and manufacturing luxurious cars under
brand name Bentley. Bentley Motors Limited was
established on 18th January 1919 by Mr. W. O. Bentley in
Cricklewood, North London. Historically this brand has
changed couple of hands in 1931 Rolls Royce motors
bought Bentley from its makers and manufactured it till
1980s but when they became bankrupt they sold it to
Vickers in 1980. After 18 years in 1998, Vickers sold the brand to Volkswagen group.
Currently its part of giant Volkswagen AG group and its headquarters is based out of Crewe,
England. Bentleys are renowned to be handcrafted and their iconic designs. They also have
other distinguishable characteristics like superlative comfort, refined and exhilarating
driving experience and its ultimate performance record. Their design philosophies have won
them prestigious 24 Hours of Le Mans award 6 times.
Some of the iconic Bentley models are Bentley Speed 6, Bentley-4½ Liter, Bentley
Continental, Bentley-Arrange and Bentley Turbo-R. As of 2016, Bentley produces only 4
models and its variants Continental Flying Spur, Bentayga, Continental GT, and Mulsanne.
Most Bentleys are still assembled at their original Crewe factory in London, but some
variants of Continental & Flying Spur are made at a second factory in Germany.
For many, possessing a Bentley is not merely about reaching from position A to B but it’s
about “arriving” there with flair and elegance in accord with a modern marvel of innovative
technology & classical hand workmanship at the apex of English extravagance. Bentley is
revolves among ideologies and the perception of “Britishness” in its design and image
philosophy. Bentley has flourished in global luxury car market with this differentiating its
position. Every car made by Bentley is completed by their team of expert artists in leather
work, metal work and wood work. The meticulousness of the present-day meets the passion
of their heritage to deliver the apex of luxury and a car that is uniquely created for their
lovers.
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“Both relaxing and exhilarating, a Bentley signifies an intensely personal journey. For the
driver, it means entering a world of luxurious high-performance. For the brand, it represents
the skills, passion and pride of their people. Their craftsmanship is evident throughout, right
down to the initials carefully etched into the upholstery inside every car. An individual
hallmark of absolute quality.” (Bentley Motors - About Us)
Every car is hand-crafted from the scratch in Crewe, and from there its luxurious voyage
begins to White workshop. It take around 400 hours to complete one car. 570 kg of steel and
aluminum is melted and welded by the 83 employees under eye of the masters in metal work.
A devoted team polishes the joints by hand till it is completely undetectable. Once painted it
seems like made up from one solid piece of metal.
Colors are selected according to individual order out of 120 Bentley's drawn-out palette.
Each color reflects the nature of the holder. Each car is corrosion proofed and then hand
painted for an even coat throughout. Finally it’s sanded, polished and buffed with softest
lamb’s wool for about 12hours to get its signature mirror finish.
Bentleys are known for indulgent wood work with base of walnut, cherry or oak of 10
varieties of veneers. After choosing veneer it is mirror matched, sanded and cured for 72
hours and polished last time before fitting it.
Close to 3000 bull hides are sourced each week at leather workshop. Hides come from
Northern Europe, and each hide is checked and marked by experts. It takes around 150
hours of work to craft all leather interior by hand. The process ends with etching of their
initials inside the upholstery
At the heart of every Bentley super car is that one W12 engine, which is also handcrafted.
Once completed every engine goes through regressive testing and eventually signed off by
the specialist.
The Ranger Automobiles Pvt. Ltd. is a startup of the dealership business as a private limited.
Its strategy is to serve the premium class niche market of the industry. The company would
be the dealer of the Bentley of the Volkswagen Group which is situated in the England.
There are many untapped potential markets within the industry that desires the high
quality, stylish and world class premium cars. The company is starting business in
Bangladesh itself because of the higher potential in Bangladesh market caused of the
developing country and the population of the country increases rapidly.
Operating in markets of both established and emerging economies presents challenges for
Ranger Automobiles Pvt. Ltd. It is clear from day one that the targeted clients are high-
income groups who want to buy into the symbolism and history of the Bentley brand, seen
though the prospect customers would inherently know that they could purchase a vehicle
with similar performance and specification for less than half the price. We are aware that
the needs and preferences of the target groups in the emerging economies may differ from
those of its prospects in developed economies, who are typically older or retired males,
highly educated and high earners. In comparison, Bentley’s target consumers in emerging
markets are often the young, less educated entrepreneurs who share a number of
important commonalties. They have a solid appetite for Western-branded luxury goods,
from which they presume superior quality as a fundamental attribute associated with these
goods—quality may mean design, materials, technology, performance and craftsmanship,
but also attributes such as the tradition and the heritage of country of origin, uniqueness
traits and perceived superiority and exclusivity. Recognizing the differences and the
opportunity to be had from differentiating its targeting efforts, Bentley launched its value
proposition based on “Britishness” in its newly found markets while refreshing its original
value proposition of luxury, performance and exclusivity in its traditional markets.
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The market for our services is growing at an unprecedented rate in foreign country. The
Bentayga sport-utility vehicle from Bentley may be the world’s most expensive SUV, with a
sticker price that’s roughly seven times the average car sold in the U.S. But apparently the
high price point isn’t scaring off buyers. - By Denver Nicks from Time Magazine (2016)
According to the research firm IHS Automotive, sales of high-priced vehicles are expected to
increase markedly by 2020, perhaps by as much as a fifth, on blossoming demand from
growing wealth in China and the United States.
Initially, our pricing power will be limited by what other Car dealers charge. However, we
are the first car dealer company that is officially bringing The Bentley Cars to Bangladesh.
There are limited competitors in our country for Bentley cars. We expect our business to be
built by favourable word-of-mouth services to satisfy our Honourable customers. I therefore
expect that our reputation will gain us a degree of pricing power. We will Start off by
launching some specific Bentley Models in Bangladesh to test the want for this product in
our country. The Models will be as Follow’s
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A value statement identifies a field of play in which an organization must operate to allow it
to move quickly toward its vision.
Trust and Respect: Our greatest asset is our team members. Open and honest
communication will build trust and allow the contribution of individual strengths to
the improvement of the team.
Commitment: We are committed to being the best. There is no place for half-
hearted efforts. We will choose measurable goals and work diligently to achieve
them and celebrate our successes.
Supportive Environment: In our environment everyone, team members and
Customers, are cared for, supported, and treated in a fair and reasonable manner.
Safety: Every effort will be made to ensure the safety of our Customers and team
members. If an unsafe condition is noticed it is each and every team member’s
responsibility to see it is resolved.
Personal Responsibility: Team members take ownership of their actions. We accept
the responsibility, accountability, and authority to overcome obstacles and reach
beyond the best. We will work objectively to resolve issues quickly and completely.
We will contribute to the solution.
Name Age Position Education
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Human
Resource
Manager
Marketing
Manager
Managing Finance accountant
Director Cashier
Manager s
Production
Assistant Gerneral
& Quality Supervisor
Manager Worker
Manager
Legal
Advisor
We plan to take advantage of all the computer and communications tools presently
available to establish Ranger Automobiles Pvt. Ltd on the same level playing field as
my large competitors. Following are the tentative specifications and budget for this
equipment.
Resource Requirements:
Communications
we are planning to use all communication methods to reach our customers as easily
as possible and to make Customer service more flexible. We will be using the
following communication methods
Telephones
we will be using Panasonic - DECT 6.0 Expandable Cordless Phone System with Digital
Answering System – Black which will cost us around 8000tk
Facsimile
we will be using Brother MFCL2700DW Compact Laser All-In One Printer with
Wireless Networking and Duplex Printing for our Fax sending work and this will cost
us around 10000tk
Computers
because we will be running a luxurious Shop we will also be using luxurious
Computers. For this each Employee will be using 21.5-inch iMac which will cost
around 81000Tk per computer.
Internet
we will be using the best ISP in the town for 24hr use.
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We plan to operate our business as a partnership. Because in partnership business, people
with different talents and skills may join together. It is simply much easier to manage the
day to day activities. As it involves a private contract contractual agreement, a partnership is
fairly easy to start.
We feel it is important that our team of professional advisors be in place before we start in
business. Here is a list of these professionals:
Attorney: Advocate A.K. Islam (Bangladesh Supreme Court)
Accountant: Mustafiz Rahman (Ex-Accountant, DBBL)
Insurance: Shafquat Hoque (Green Delta Finance Ltd.)
Banker: A.H. Ahsan (Ex-Officer, Bangladesh Bank)
We plan to use Green Delta Insurance Company for security of our business. Mr. Shafquat
Hoque will provide us with a tabulation of all insurance policies.
Our showroom will be located at Gulshan-1, Dhaka in Bangladesh. We are buying 3000
square feet area for our showroom. One basement is for Parking Lot which can hold
approximately 20 cars. Our showroom is consisting of three floors & can hold almost 80 new
Bentley cars.
Basement: The basement is mainly for car parking. There will be a room
facility (including bath room) for the security guards the basement will be
allocated almost 2500 sqft. This area can hold almost 20 cars. The generator
will be placed in basement which will not annoy the customers with sounds &
smells. There will be also a lift access to the basement so that, the customers
can easily communicate to car parking.
Ground floor: This floor will provide a manager room & cash counter. In this
floor, there will be a waiting room also. In waiting room there will be sofa and
other resting equipment’s where the customer can take rest.
1st, 2nd & 3rd floor: This three floor will be highly decorated with colorful
papers. And this three floor can hold more than 80 new Bentley cars, which
was imported directly from UK.
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Partners contribution $14000000
Our startup cost come to $100000 which is mostly expensed equipment, furniture, painting,
reconstruction, rent, start-up labor, trade license, six months operating cash and legal and
consulting cost associated with opening “Ranger Automobiles Pvt. Ltd.” These are the start-
up requirements to the best of our knowledge and experience.
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Fixed Cost Amount ( US Dollar)
Salary 100000
Electricity Bill 700
Land Cost 250000
Interest on Long term debt 1000000
Total $1350700
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Buying a car via e-commerce? It sounds unlikely. Auto buyers need to look at the car, take it
for a test drive, and maybe even smell it. It’s not a product you put it in a shopping cart and
pay for it with a credit card.
So how are car dealers using the Internet as a commerce vehicle? In every way imaginable.
According to some new statistics from the National Automobile Dealers Association, U.S.
auto dealers are upgrading their websites for sales and marketing to both end-buyers and
the manufacturers who supply them.
For example:
70% of U.S. dealers said they manage some sales transactions entirely online, except
for payment and delivery.
45% use ecommerce to sell auto parts to car owners (B-to-C) and 25% sell online to
other companies (B-to-B).
More than half of dealers have a designated Internet sales staff.
Dealer websites generated a monthly average of 320 unsolicited prospects, known in
the industry as “surf-ins”.
Web marketing generated on average of 162 leads per month per dealer.
So we decided to use the Ecommerce platform to communicate with buyers and let them
book their desired cars while drinking Champaign or some other beverage. We have our
own website and we have decided to add the ecommerce section there so that our valuable
customers can browse and book their desired dream car with ease. The website UI will be
very attractive and user friendly so that our valued customers will feel good while browsing
our website. We are hoping to join with large and reputed classified Platforms such as
Bikroy.com , Carmudi.com and classifieds.com.bd to expand our business .
Here is a list below of the bureaucratic and legal hurdles a startup entrepreneur must
overcome in order to incorporate and register a new firm means starting a business in
Bangladesh, along with their associated time and set-up costs in Bangladesh
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Bentley does not use any of mass media like TV or radio to promote themselves, rather they do lot of
events, sponsorships, associations, in movie promotions. To reach out to their customers they use
traditional medium like magazines ads and new media digital media. They keep their social dialogue
with brand lovers via Facebook, Twitter and YouTube.
We plan to develop a list of Customers we made during our previous business. We will
select customers who are interested in Luxurious cars. Because Bentley does not use media
like TV or Radio, we will also not be using this type of media.
Like Bentley we will be Hosting events, sponsoring them and will also contact highly reputed
Film Directors for sponsoring their movies. We will also Use Popular Magazine’s for
advertisement’s especially the business magazines in our country. We will also use the
power of Social Media to promote our Products to Targeted customers.
My initial advertising budget will be $1,000 per month for local print media, mainly in the
following local newspaper “Prothom Alo” “Kaler Kantha”. I will be hiring some Top freelance
Graphics Designer to Design our Brochure, Visiting cards and Logo. Estimated cost including
creation and initial print run of brochure and business forms: $5,000. Future direction for
advertising and promotion will be directed by the growth rate of my business.
I also plan to join my local Rotary Club and Chamber of Commerce as a means of networking
with local business leaders.
We are offering 2 year service warranty that gives a pleasure to our valued
customer.
We also provide genuine and original Bentley made parts and spear.
We will advertise our showroom via our own Website, Online News Paper,
Magazines, Social Media and also Other Blogging site.
We have some sales promotion offer for our valued customer, such as, discount on
specific car model or one set tyre or rim free. Also we have a discount offer for City
Bank Platinum card holder.
Media choosing is the most effective for, “Ranger Automobiles Pvt. Ltd” is to choose the
advertising media, which are the advertising outlets, including Online newspapers, Social
Media like Facebook, direct mail, magazines, newsletters, brochures, telephone,
internet, billboards and outdoor displays.
Newspapers:
Newspaper advertising is flexibility, timelines, good local market coverage, broad
acceptance and high believability. Newspapers allow us to reach audiences from small local
communities to national readerships in the millions. So newspaper is the best media for
our ‟ Ranger Automobiles Pvt. Ltd”. The newspaper that will be used for” Ranger
Automobiles Pvt. Ltd” are Daily Prothom Alo, The Daily Star, the Daily Jugantor, Daily Naya
Digonto, Daily Ajker Kagoj, DailyJanakantho , Daily Inqilab, Bangladesh Observer, Daily
Independent and Daily New Nation.
Magazines:
Magazine has high geographic and demographic selectivity, credibility and prestige, high-
quality reproduction, long life, and good pass-along relationship. In these cases the ‟ Ranger
Automobiles Pvt. Ltd” will use Magazines as advertising media.
Social Media:
Now a day’s social media become a most powerful sector of advertising. Most the people in
our country use Facebook. Facebook can be a very effective medium of advertisement. Not
only Facebook, other micro blogging site like twitter, Whatsapp, Viber also can our
advertising medium.
YouTube:
YouTube is a free video sharing website. YouTube provides a free way to distribute creative
promotional videos. Millions of viewer every day watching movie, song, match in YouTube.
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We can use this kind of chance to reach the audience. We can sharing our advertisement via
YouTube and that will be very effective.
Website:
Website is a very easy way to reach at the door of customer. We will build up a
website. By this website anyone can see our showroom, car list and price also. We
also bring up some options in our website that user can see our upcoming products
and details also.
Fortunately we don’t have any Specific Competition to worry about but still my
principal competitors are
Rakim’s Automobiles
Luxury Automobile BD.
BMW Bangladesh
AUDI Bangladesh
Mercedes Benz Bangladesh
Bentley Brooklands
Bentley Continental Supersports
Bentley Continental Supersports Wheelsandmore Ultrasports.
Bentley Continental GT3 Concept
Bentley Continental Supersports Convertible
Bentley EXP 9 F
Our attorney will review all documentation. This will include leases, employment and
incentive agreements, licensing agreements, and important commitments.
We are also planning to hire more people in our Company Depending on our business
condition.
The risk of running out of cash: I plan to maintain very frequent 2month cash flow
projections. Forecasts for income, expenses and unanticipated contingencies will be stated
conservatively. Any periods of cash deficits will be remedied promptly by cutting costs to
maintain a positive cash flow and profitability.
A drop in sales or insufficient sales:
1. I will be prepared to take prompt remedial steps by cutting costs.
2. I will improve every aspect of product value, performance and image
3. I will seek out new ways to expand sales by Providing Discounts and providing
coupons
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In summary, Bentley target high-income segments, and builds its brand by serving a luxury
segment of the car market. It produces superior-quality products distributed through
exclusive dealerships and is never shy about charging a typically high price. It is strongly
positioned as a quintessentially British brand steeped with tradition and heritage, and it
communicates this proposition through consistent and believable associations with high-
end brands in the luxury consumer goods and hospitality sectors. In doing so, it draws its
existing and prospective customers to style, luxury prestige, heritage and exclusivity .
The Ranger Automobiles Pvt. Ltd. will be a Dream house for the luxurious parties in our
country. We have focused totally on our customers need and will try to provide them with
the best service Bentley can provide. We Hope to keep the pricing as reasonable as
possible.‟ Prices will be more reasonable than our competitors. We “Ranger Automobiles
Pvt. Ltd.” are “Dedicated to Quality, Committed to Excellence”.
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