Job Application for Safety Operations Specialist at Twitch https://boards.greenhouse.

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Safety Operations Specialist

at Twitch
London, UK

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer
entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring
the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music,
and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn,
and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things
Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Twitch is looking for a passionate addition to our international Safety Operations team. Twitch Safety
Operations Specialists are the core of our efforts to keep Twitch a welcoming and safe place for people
to build communities. Alongside other Specialists around the world, you’ll be an essential element of
Trust and Safety’s efforts to foster a thriving, creative Twitch community.

Proficiency in English is essential. That’s in addition to the qualities of professionalism, initiative, and
sound decision making we look for in all Admin candidates.

You Will:

Evaluate and action on user reports of Twitch policy violations quickly and effectively
Process copyright infringement notices and take down infringing content
Moderate channels for special events or promoted content
Thoughtfully works through user account suspension appeals for users across spoken languages
Quickly act on sensitive community issues
Maintain expert understanding of Twitch’s policies, site features, and internal documentation
Contribute your insight and skills to the Safety Operations & regional teams to support Twitch’s
global community

You Have:

Excellent written and verbal communication skills in English

2+ years relevant professional or amateur experience as a community manager, moderator, or
content reviewer in online communities or digital/social media
Emotionally intelligent and resilient to offensive or disturbing behavior, language, and content
Sensitive to diverse cultural needs and viewpoints
Can evaluate information and quickly draw conclusions based on an existing framework
Ability to multi-task and monitor several information flows simultaneously

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Organized and detail oriented but can still think critically about higher level goals

Bonus Points

Knowledge of local internet slang and colloquialisms

Additional language fluency
Deep familiarity with Twitch, streaming, and internet culture
Proficient with Twitch chat bots
Familiarity with Google Docs and content or community management tools

Perks

Private Medical Insurance, Dental, Vision & Life Insurance, Pension Plan, Maternity & Parental
Leave, Paid Time Off & Holidays, Commuter Benefits, Amazon Employee Discount, Monthly
Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships,
etc.), Lunch Served Five Times a Week, Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis
of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.

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Are you familiar with Twitch? *

We review all applications equally, whether you're an advanced user or new to the platform. Let us
know your history with us!

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Please choose a location from the list below if you're open to relocating with Twitch. If not, select your
preference from the remaining options.

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Are you a current employee with Amazon or any Amazon subsidiary (outside of Twitch)? *
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your employment at Amazon? *
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If offered employment by Amazon, would you be legally eligible to begin employment immediately? *
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For the sole purpose of determining export licensing requirements, please provide your country of
citizenship or legal permanent residence, whichever was obtained last. *

Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their
fans. We serve a diverse, global community and it's important that we have teams with a wide
range of backgrounds, experiences and perspectives, in order to better serve our streamers
and grow our business. All team members play a vital part in bringing our mission to life. At
Twitch, we believe everyone has a role to play in creating an inclusive environment where
everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite
all applicants to self-identify their gender, race and ethnicity, gender identity, sexual
orientation, disability and military veteran status. It’s our policy to provide equal employment
opportunities to all applicants based solely on their qualifications. Your voluntary self-
disclosures will be anonymized in reporting, and will not be used in any aspect of employment
related decisions, nor shared with hiring managers. Declining to self-identify will not subject
you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity
or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other
protected group.

Self-identification categories:

Gender: a person’s sex, as defined by their assigned sex at birth.

Gender Identity: a person's internal perception of their gender and how they label
themselves (may or may not correspond to gender assigned at birth).
Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native,
Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they
identify as Hispanic/Latinx.
Sexual Orientation: a person's sexual identity in relation to the gender to which they
are attracted.
Disability: a person who has a physical or mental impairment which substantially, or
occasionally, limits one or more of their major life activities.
Military Service: a person who has spent time serving in any branch of the military
(may be retired or active).

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