How to make a booking in English

Making a booking in English does not have to be complicated. In fact, if you keep the information
concise, you will find it easy!

Starting the conversation

I like ( en genral)  I like chocolate
I’d like = I would like  Waiter : What would you like for desert ?
You : I would like some chocolate ice cream, please ?
I would like  to ask for something politely (polite request)
I’d like to…..

…. book a double room (for two nights from Monday 2 August to…)

…. book a table ( to make a reservation in a restaurant) (for two at 9 pm tomorrow night)

…. book a flight(to make reservation with a travel agency) (from London to Paris on Tuesday 10
November)

…. book seats (tonight for “Phantom of the Opera”)

You can also reserve a room, a table or seats.

Responding to questions :
How many people is the booking for? (number of people who want to reserve..)
… It’s for two people.

How would you like to pay?

… Can I pay by credit card?

Can you spell your surname?

… Yes, it’s B – R – O – W – N.

Can you give me your credit card number and expiry date?

…Yes, it’s 6746646

Travel bookings

What time do you want to leave / arrive / check-out?

… I’d like to arrive in London by 6 pm.

Would you like to take advantage of our special insurance / extra facilities?

… No thank you / Could you give me extra/further information?

Asking for more information :

Does this price include all taxes? (for hotels and flights)

Is there a booking fee? (for flights, theatre tickets)

How much is the baggage allowance? (for flights)

Could you confirm my booking?

What time should I arrive? (for theatres, restaurants)

What time do I have to check in / do I have to check out? (for flights, hotels)

Is there an ensuite bathroom? (for hotels)

Tips
Remember the essential information:

– how many nights (at a hotel)

– how many people (at a restaurant or the theatre)

– what time (for a flight or at a restaurant)

– how much does it cost (PRICE) (for a flight, theatre tickets or a hotel room)

Research the vocabulary you need before you make a call:

– what type of theatre seat you need (types des sièges qui sont au cinema)

– what type of hotel room you want (types des chambres)

– where you want to sit on the plane (types des sièges)

NB : Remember to pronounce numbers and letters clearly.

When you spell something or give a number, speak slowly and emphasise the important information.

Type of Hotel Rooms

Single: A room assigned to one person. May have one or more beds.

Double: A room assigned to two people. May have one or more beds.

Triple: A room assigned to three people. May have two or more beds.

Quad: A room assigned to four people. May have two or more beds