Professional Documents
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Lifestyle India
Lifestyle is a branch of a Dubai based retail-chain, Landmark Group. With more than 30 years of
experience, Lifestyle India has become the foremost retailer across Gulf. Lifestyle India is found to be a
vibrant, youthful and trendy brand, which offers customers an assortment of clothing lines at an
incomparable value in terms of money. The lifestyle in India started to operate its first outlet in Chennai
in 1999. Lifestyle offers an astounding experience of shopping and is amongst the major leading retail
groups of the Middle India and East, maintaining constant growth by their international brand, core and
valued business approaches. At present, there are around eight Home-Center stores and 15 Lifestyle
stores in every state and city of the country, which includes jaipur Gurgaon, Noida, New Delhi, Pune,
Mumbai, Jaipur, Hyderabad, Chennai, Bangalore and Ahmedabad.
Industry of Specialization
Lifestyle merchandise for youth
Lifestyle offers a complete fashionable wardrobe for the youngsters with affordable and trendy range of
merchandise providing stunning wardrobe essentials like formals, menswear, women clothing line, chic
clothes, ethnic wear and sportswear. Lifestyle has a brand by the name of Home Centre, which is one
stop destination for purchasing the furniture, home furnishings and home ware, which epitomizes
individuality, luxury and elegance. This particular section of Lifestyle store houses an array of classic and
contemporary linen and furniture along with various home accessories, therefore, providing the potential
buyers complete and affordable home solutions. This section comprises home ware, furnishings, gifts,
cookery, cutlery, glassware, rugs, curtains and carpets. The kid's section at Lifestyle India offers an entire
product range for the children starting from infants to 14 years old, with several international leading
brands, which are exclusive only to Lifestyle.
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An attractive combination of infinite beauty, endurance and romance, this section of Lifestyle offers a
selection of aromatherapy and natural products in various fragrances and colors, which makes the
products very exotic and unique.
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buying behavior, ushering in a revolution in shopping in India. Modern retail has entered India
as seen in Sprawling shopping centers, multi-storied malls and huge complexes offer shopping,
entertainment and food all under one roof. The Indian retailing sector is at an inflexion point
where the growth of organized retailing and growth in the consumption by the Indian population
is going to take a higher growth trajectory. Another factor is large young working population
with median age of 24 years, nuclear families in urban areas, along with increasing working-
women population and emerging opportunities in the services sector are going to be the key
growth drivers of the organized retail sector in India.
Benefits of Retailing:
Retailing is good for national economies where it has positive influence on influence on inflation
and product availability. It also creates fortunes for its owners and is a tremendous source of
employment. India has been virtually the only developing country in the world that has been
extremely slow in adopting this organized pattern of retailing.
Better quality products
Employment opportunities
Better social infrastructure
Enhanced foreign exchange
Benefit to tourism
Better showcase for exports
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Indian Retail Scenario:
Retailers in India have to experiment with formats maintaining scalability in terms of segments,
along with deepening penetration levels. Traditionally Indian Retail can be traced back from
Weekly Markets, Melas, and Village Fairs in Small towns and villages to Kirana stores, PDS
outlets, Khaki Bhandaar, co-operative stores in Urban cities. The wave of retail began with
various textile manufactures like Bombay Dyeing, Raymond’s, S Kumar’s, and Grasim foraying
into selling the product through their outlets and competition among FMCG players driving the
forces towards retailing.
The evolution of retailing lead to an emergence of various formats like Shopping malls,
Super-marts, Hyper-marts, Departmental Stores, Apparel Stores, etc. catering to majority all
sectors of society providing the all important 3Vs – Value, Variety and Volume.
India is the country having the most unorganized retail market. Traditionally it is a
Family’s livelihood, with their shop in the front and house at the back, while they run the Retail
business. More than 99% retailers function in less than 500 square feet of shopping space.
Global
retail consultants KSA Technopak, have estimated that organized retailing in India is expected to
touch Rs 35,000 crore in the year 2005-06. The Indian retail sector is estimated at around
Rs900,000 crore, of which the organized sector accounts for a Mere 2 per cent indicating a huge
potential market opportunity that is lying in the waiting for the consumer-savvy organized
retailer .Purchasing power of Indian urban consumer is growing and branded merchandise in
categories like Apparels, Cosmetics, Shoes, Watches, Beverages, Food and even Jewellery, are
slowly becoming lifestyle products that are widely accepted by the urban Indian consumer.
Indian retailers need to advantage of this growth and aiming to grow, diversify and introduce
new formats have to pay more attention to the brand building process. The emphasis here is on
retail as a brand rather than retailers selling brands. The focus should be on branding the retail
business itself. In their preparation to face Fierce competitive pressure, Indian retailers must
come to recognize the value of building their own stores as brands to reinforce their marketing
positioning, to communicate quality as well as value for money. Sustainable competitive
advantage will be depended on translating core values combining products, image and reputation
into a coherent retail brand strategy.
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Growth of Organized Retail in Indian Cities:
Organized Share of retail sector is expected to increase to 8-9 percent in 2010-11 from 6 percent
in 2008. The Retail sector contributes to around 36 percent of GDP in India and is largest
employment generator. The sector is dominated by small-scattered unorganized regional players,
large players contributing to meager 10 percent of the total pie. Organized retail is at its nascent
phase wherein the large organized retail groups are having aggressive expansion plans to
penetrate the Metros and Tier I cities and establish themselves amongst rural masses of Tier I
and Tier II cities.
VISION 2010:
The past 2-3 years have seen a number of developments in the retailing business in India. The
entries of corporate houses like RPG, Tatas and Piramals have increased the capital availability
in the market. Bigger players like Shoppers Stop are in a position to take advantage of their sizes
in dealing with the manufacturers. Despite a slowdown in the economy, customer queues at the
stores are not decreasing. Retail sector is bound to grow in the coming years. But how much and
in what direction are the questions that need to be evaluated. Various agencies have made
different estimates of the size of organized market in 2010. The one thing in common amongst
these estimates is that the Indian organized Retailing industry will be very big in 2010 .Analysis
of present trends, and development of retailing elsewhere, we present our perspectives and
snapshots of organized retailing, as it would exit in 2010.
MISSION STATEMENT-
We shall deliver Everything, everywhere, every time for every Indian Consumer in
the most profitable manner.
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VISION STATEMANT-
We share the vision and belief that our customers and stakeholders shall be served only by
creating and executing future scenarios in the consumption space leading to economic
development .
Investment Rational:
Life style sells ready-made apparels (including its own brands) and wide range of household
merchandise and other consumer goods such as footwear, toys, watches, toiletries, grocery
items, sports items, crockery, gift and novelties. Life style is value Retail Company catering to
middle and lower middle income groups. As Apparel segment contributes 63 percent; it has
plans to focus more on home take over. To reduce cost, company does in-house production of
apparels, Procurement of goods directly procurement of goods from the small and medium size
vendors and manufacturers. Efficient Logistics and distribution system along with customized
product mix at stores depending on the regional customer behavior and preferences. Plans of
penetrating deeper into Tier 1 and Tier 2 cities to bank upon early mover advantage, where
organized retail is yet to make a significant mark, which will help establish and build customer
loyalty prior to other players. Higher margins of around 5-6 percent in private labels which
account for 10 percent of sales in FY07.
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Their Competitive Strengths:
It believes that the following are their principal competitive strengths which have contributed to
their current position in the retail sector in India .Their business plan involves implementation of
the concept of the value retailing ,targeting the middle and lower middle income groups, which
constitute majority of the population in India .It intend to provide quality products at
competitive prices. It sells a vast range of merchandise across apparels and accessories,
FMCG(frequently marketed consumer goods)products, food products and consumer durables
with over 74,000 SKUs .Their emphasis has been to maximize the value that the customers
derive in spending on goods bought in their stores. And continuously reduce their costs through
a variety of measures, such as, in-house production of apparels, procurement of goods directly
from the small and medium size vendor and manufacturers, efficient logistics and
distribution systems along with customize product mix at their stores depending on the regional
customer behavior and preferences. Central to their value retail strategy is to pass on the benefits
of cost reduction measures to their customers
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OBJECTIVE-
PRIMARY OBJECTIVE :
To earn practical knowledge
To study the selling ambience and store design in Life style mega mart jammu1
To find the factors which are behind the change of layout in store.
SECONDARY OBJECTIVE:
. To identify the performance of store operations.
To understand the effective display maintained in the store.
. To understand the activity of promoting the sale of goods, especially by their presentation
in retail outlets
To determine the customer thinking about new layout.
. To understand the availability of products in the store.
.To identify the effectiveness of atmospherics in the store
To know which factors increase the footfall in store.
To know about its strengths, weaknesses, opportunities & threats.
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labels.
TARGET-
It targets middle class segment and provide them full value-for-money without affecting quality
of products.
ADDRESSS
MOBILE NO.
HOME FURNISHING
Drawing Room Bedroom Curtains Pillow Cover
FOOD MART
FOOD &
BEVERAGES
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SPORTS & FITNESS
Fitness Equip.
FOOTWEAR
BOYS GIRLS Shoes Slippers Sandals Sandals
TELEMART
Communication Mobile Mobile Mobile Batteries
Accessories Mobile Charger
Mobile Dori
MENS:
Upper Lower
LADIES
ACCESSORIES
Upper Lower Kurta, Pants, Jeans Ethnic Winter Wear
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Lancha Stawl Sharara Blazer
INFANTS:
Garments Accessories
Winter Wear
WOMEN:
Sarees Personal Items
Jewellery Cosmetics
KIDS BOYS :
Upper Ethnic
Shirt Formal and kasual wear Pyjama,jeans
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KIDS GIRLS :
Lower Sets
Upper Ethnic
Tops Frock
TRAVEL
ACCESSORIES :
HOUSEHOLD :
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Bone China Coffee Mug ,Chopper ,Soup Set
Accessory
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STATIONARY :
GANDOLA MARKING-
The objective to mark storage location with a unique code is to identify the exact location
without getting into physically verified in the store.
CUSTOMER SERVICE-
Grooming, customer support.
Dusting, organize, checking of sinages.
Stock sheet maintained replenishment, physical counting and retagging.
Less damage, guantity of stocks brought from DC its counting in DC (Distribution Center)
store and on floor before display , vigilance of stock and customers.
LEARNING AREA-
I learnt the display techniques.
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Customer perception about the new layout by doing the changing in the store design they
want to develop the interest in customer and customer think that there is some thing new in
mart and this new design is increasing the footfall in mart.
Products should be displayed according to their mother’s company.
Their sale has been increased due to new store layout.
Signage plays an important role and it should be bold and well communicated.
Aisles play a vital role in store design.
Selling of products with good ambience
PRICING –if we talk about pricing of lifestyle than it a store foe middle and upper middle
class family. Price are not so high in life style .As we know that life style is the brand of land
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mark tha tis a very bisfg retail brand. Being a part of big retail chain price are not too high
because they they got there all product in bulk in lower price that’s pricing is not too high.
To reduce price they use different kind of strategy
1Using National brands
2..ODD PRICING1.
3NEGOTIATION WITH VENDOR
1.Using national brands- it means they are using national brands those are providing good
quality product and they do not have to pay duty for this that’s price are not too high.
These are the main strategy of land mark group for pricing.
2. Odd pricing – This is the main strategy of life style of pricing .In this they set there price in
odd like 999/-and 499/- only by this it gives the feeling of less price but we are paying 500 but
whan we say 499 than it not look like so much .
LAY OUT OF LIFE STYLE JAIPUR
This is the present layout of Life style. There are there layout design of Ground floor , First fland
Second floor. It will shows the proper displaying gondolas, fixture, proper aisles to move,
location of departments, office, bathrooms , cash counter, exit and enterance, try room and it will
show you the location of each segments i.e location, Apparel displaying location etc. With you
can see the interior design of store. IN this store they use different kind of layout .
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Palettes.
Tiny binny
Ramp 1 stairs
Chiller (1 chiller=2 gondola)
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SIGNAGE AND DIPLAYING PLAYS A VITAL ROLE IN STORE .
According to the new instruction from Delhi in FMCG section they will not be displayed the
things in bins and now any thing which has not good sale it will be display in cartoons and it will
be easily accessible by the customer. It helps to grab the attention of the customer.
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There are lot of schemes come in apparel section and by the good atmospherics there is always
increase in selling. But there is problem of lightning in first and second floor.
Strait rack
IN DISPLAY THE SIGNAGE- Signage was not proper.
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CRM OF LIFE STYLE-If we talk about CRM of life style than they give ore preference to
customer because as we know that customer is the king of market .For this they provide
different kind service in store .IN life style they are providing membershipcard for there
customer . if we talk about the function of card than in this card when we purchase good they
give some point in that and after every 1000 points they give us free shoping of 200 rs this is
the very good example of CRM and they send greeting to there customer on there birth day
this is the main example of CRM of life style.
AMBIENCE-
Ambience in Life style Mart is attractive in ground flour i.e Apparel section
Proper lighting.
Proper displaying.
Signage are well communicated.
Fully airconditioned.
Soothing music.
Clear Dressing room.
Lift.
RESEARCH METHODOLGY:
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My research project has a specified frame work for collecting the data in an effective manner.
Such a frame work is called “RESEARCH DESIGN”. The research process which was followed
by me consisted following steps.
A. DEFINING THE PROBLEM & RESEARCH OBJECTIVES
The definition of problem includes the study of Store design &Selling ambience in Life style
Jaipur.
B. DEVOLPING THE RESEARCH PLAN:
The development plan has the following steps:
Data sources
Two types of data were taken into consideration i.e. Secondary data & primary data. My
major emphasis was on gathering the primary data. The secondary data has been used to make
thing clearer.
Primary data: direct collection of data from the source of information, technology
including personal interviewing, survey etc.
Secondary data : indirect collection of data from sources containing past or recent past
Research Approach
Surveys are best suited for descriptive research. Surveys are undertaken to learn about
people knowledge, believes, preferences, satisfaction and so on and to measure this
magnitude in the general public. Therefore I have done this survey for the descriptive
research process.
.
4. Sampling plan.
Sampling units: who is to be surveyed?
The target population must be defined that has to be sampled. It is necessary so has to
develop a sampling frame so that everyone in the target population has an equal chance of
being sampled. I have completed my survey Inside the store, those who are the daily
customer.
Sampling size: how many people have to be surveyed?
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Generally large samples gives more reliable result than small samples. The sample consisted
of 100 respondents. The sample was drawn from people having different education
qualification, occupation & age groups. The selection of the respondent was done on the
basis of simple random sampling.
After this, I have collected the information from the respondent as per questionnaire.
. Analysis of the Information
The next step is to extract pertinent findings from the collected data and developed
frequency distribution. Thus the whole of the data was grouped aspect wise and was presented in
tabular form. Thus, frequencies and percentages were prepared to render impact of the study.
SWOT ANALYSIS:
STRENGTHS:
We can encash brand image of Life style Retail Ltd. to sell its new product.
It sells product at cheaper prices.
Garment sector of the Life style is much more superior to other retail stores.
It offers wide range of products under one roof.
It provides good after-sale service.
It is the only store in Jaipur where you can exchange the goods after purchase. (On selected
items).
The Life style is situated at the big market place.
It segments on middle and lower middle income groups, which constitute majority of the
population in India.
It has well design store & well organized store.
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WEAKNESSES:
Absolutely no brand awareness for the product. (Z-Line).
Need to incorporate many new features as per customer requirement.
Lack of proper extraction of work from staff.
Need to include more varieties of the same item.
Need to provide more offers/ discounts on FMCG. Here the perception of the people is quite
low, because from my consumer behavior survey
I have found out that most of respondents think that Life style Mega Mart is not providing
good offers/discounts on FMCG in comparison of its other segment.
Need to improve store layout according to customer facility.
People are not so modern in Jammu and their perceptions are quite advance.
OPPORTUNITIES:
No other competitor in that area.
To increase the customer satisfaction by providing different variety of products.
Rural Retailing kids and teens retailing segment. Organized retail is only 3% of the total
retailing market in India
Z-line (Manufacturing unit of Life style) if we create the brand image of it. It will get
additional sales in the future.
Coming era is of knowledge and information if we sell our manufacturing unit product
through internet so we can create its brand image + additional sales in future.
There is a boom of retail in future according to current scenario. If Life style creates brand
image of its Z-line product, so it can give direct competition to the other branded products in
future.
THREATS:
If we talk about theart of this store than there are so many theart for life style . like vishal and
big bazzar etc.
Increased competition in the domestic market.
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FINDINGS:
RECOMMENDATIONS:
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Manage customer handling properly.
They should work on lighting in second floor, so that it will help to create good selling
ambience and helps in increase the sale.
In display the products should be according to their mother company .
There should be proper assortment of various product categories.
Proper signage should be there so that customer can locate the products easily.
Toilet and drinking water facility should be maintained regularly.
Proper training should be provided to sales person so that they can deal with the customer
efficiently.
Various schemes and offers can be provided to them and attract new customers.
No. of cash counter needs to be increased keeping in view customer traffic intensity in the
busy day Saturday and Sunday, customer has to wait for the billing, there should be one cash
counter in first floor.
Aisles should be wider enough in FMCG sector and home furnishing, so that customer can
easily move their trolley in busy shopping day also.
Provide more discounts on FMCG.
Maintained proper display to create impulse. (It is assumed that near about 70% sales comes
from impulse marketing and if proper display is not maintained impulse cannot be created)
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INTERPRETATION:
Life style Mega mart have maximum numbers of customers falling in 16- 24 age group i.e.
Youth.and their paecentage is 48% and 33% of 25-40 age group of customer fall in that
category.
INTERPRETATION:
Most of the persons going in this store are from graduation level.
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INTERPRETATION:
In case of Life style 33% are students.
INTERPRETATION:
According to the survey in Life style Mega Mart,the satisfied persons with Safety measures are
70%
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INTERPRETATION:
In Life style mega mart, there are 87 % customers are satisfied with cleanliness.
INTERPRETATION:
There are 69% Customer are satisfied with parking facility in life style while others are n
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INTERPRETATION
:Maximum numbers of people has a better experience of shopping in Life style mega mart.
INTERPRETATION:
Service quality is 68% and it should be more to make customer loyalty.
INTERPRETATION:
LIFE STYLE MEGA MART-
most persons are falling in +2 area.
According to the response, most of
the customer are satisfied in terms
of ambience.
INTERPRETATION:
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LIFE STYLE MEGA MART- most persons are falling in +2 area. The display of products is
good according to the response of customer and they are satisfied but not very much.
INTERPRETATION:
LIFE STYLE MEGA MART- most persons are falling in +3 area. Most of the respondents are
well satisfied in that case.
INTERPRETATION:
LIFE STYLE MEGA MART- most persons are falling in +3 area. According to new store
design there are five cash counter and mostly customer are satisfied .
CONCLUSION-
The design of your store is a key factor in its success.
Life style mega mart should emphases on signage, that should be displayed properly.
Life style should concentrate on female customers
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They should target on offers which could cater to youth generation.
In life style mega mart the promotional schemes should be redesigned to ensure maximum
footfall.
Life style mega mart should take care of store sanitation.
The area in which big bazaar is lagging is service quality thus big bazaar should provide high
quality service.
. The persons are more satisfied with the ambience of Life style Mega Mart in apparel sector
but they should work in FMCG sector also.
Display satisfaction is at equal level in each floor.
BIBLIOGRAPHY:
http://www.lifestyle.net.
http://www.foodmarketdesigns.com/designs/
http://www.ambientmusicgarden.com/ -
http://www.oppapers.com/essays/On-Life style-Retail-Pvt/193652
http://www.cooperativegrocer.coop/files/CG0709-store-design.
Kotler, Philip and Armstrong, Graw - Principles of Marketing, Pearson Education,
New Delhi 2004.
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