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  • Usama

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    Danish Sarwar
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    The document discusses consumer perception and dissatisfaction based on literature reviews from various articles. It provides tables that list 3 articles on consumer perception and 3 on consumer dissatisfaction, including the article name, author(s), year published, and journal published in. The articles cover topics like the effects of food quality perception, country-of-origin effects, and how extrinsic factors like sound influence food perception. The dissatisfaction articles discuss the consequences of dissatisfied hotel customers, unfavorable word-of-mouth from dissatisfied customers, and the relationship between dissatisfaction and customers exiting, voicing complaints, or remaining loyal.

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    The document discusses consumer perception and dissatisfaction based on literature reviews from various articles. It provides tables that list 3 articles on consumer perception and 3 on consumer dissatisfaction, including the article name, author(s), year published, and journal published in. The articles cover topics like the effects of food quality perception, country-of-origin effects, and how extrinsic factors like sound influence food perception. The dissatisfaction articles discuss the consequences of dissatisfied hotel customers, unfavorable word-of-mouth from dissatisfied customers, and the relationship between dissatisfaction and customers exiting, voicing complaints, or remaining loyal.

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    © All Rights Reserved
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    4 views2 pages

    Usama

    Uploaded by

    Danish Sarwar
    The document discusses consumer perception and dissatisfaction based on literature reviews from various articles. It provides tables that list 3 articles on consumer perception and 3 on consumer dissatisfaction, including the article name, author(s), year published, and journal published in. The articles cover topics like the effects of food quality perception, country-of-origin effects, and how extrinsic factors like sound influence food perception. The dissatisfaction articles discuss the consequences of dissatisfied hotel customers, unfavorable word-of-mouth from dissatisfied customers, and the relationship between dissatisfaction and customers exiting, voicing complaints, or remaining loyal.

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    © All Rights Reserved
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    of 2

    Consumer Perception Consumer Dissatisfaction

    Consumer Preception
    Sr no. Article name Author name Year Journal
    1 Perception of Food Quality T. Sadílek Published 2019  Business
    by Consumers: Literature  European
    Review Research
    Studies
    Journal
    2 Consumer Perception of Tomi Published 2018  Published
    Product Quality and the Adejorooluwa, Q. 2018
    Country-of-Origin Effect Liu  Economics
    Developing Country
    Studies
    3 Extrinsic Auditory C. Spence, Felipe  Medicine,
    Contributions to Food Reinoso-Carvalho, Published 2019 Psychology
    Perception & Consumer C. Velasco, Q.  Multisensory
    Behaviour: an Wang research
    Interdisciplinary Review.
    Consumer Disatisfaction
    Sr no. Article name Author name Year Journal
    1 Consequences of Bona Kim,  Published 2019  Economics
    Customer Seongseop Kim,  International
    Dissatisfaction in C. Heo Journal of
    Upscale and Hospitality &
    Budget Hotels: Tourism
    Focusing on Administration
    Dissatisfied
    Customers’
    Attitude Toward
    a Hotel
    2 Customer Portia Opoku Published 2019  Business
    dissatisfaction BoadiLi Guo-xin,  Human
    and unfavorable Andrew Adjah systems
    word of mouth Sai management
    Ama Foriwaa
    Karikari
    3 Who is Leaving Kim Hi Published 2019 Psychology
    and Who is Left? :
    Relationship
    between
    customer
    dissatisfaction
    and EVL(Exit,
    Voice, and
    Loyalty) based on
    cognitive and
    emotional brand
    relationship
    quality

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