Accelerating an Analytics-

Driven Organization

Shanthi Iyer
VP and Chief Data Officer, Cisco
Top Data & Analytics Technology Trends

Automated data management Impact: Focus on high-value tasks

Analytics democratization Impact: Faster, cheaper experimentation

Real-time analytics Impact: New, time-sensitive applications

Conversational analytics Impact: Broader adoption

Explainable AI Impact: Trust and transparency

Intelligent Emergent Scalable

Business Benefits of ML/AI

Maximize operating Maximize customer Rapidly identify

cash flows and margins retention and cross-sell and mitigate risk

Drive growth into Scale business in complex,

new markets multi-modal world
ML/AI: A Different, Disruptive Paradigm

Analytics Advanced Analytics

(Business Intelligence, Descriptive Analytics) (Data Science, Machine Learning, AI)

Strategic Data makes decisions;

Humans make decisions
intent humans take action

Measurable
Hard to measure; low impact Easier to measure; high impact
impact

Ad-hoc need; mostly upfront Stakeholder Frequent, ongoing engagement

engagement

Analysts, architects, administrators Analytics Scientists, engineers

talent
What We’re Hearing from Our Customers
Cisco customers want us to partner with them to:

Solve their biggest problems Deliver key outcomes

Stay ahead of their competition Keep up with market transitions

Drive strategic planning

Accelerate growth and productivity
and decision-making

Build strong consultative relationships

Cisco’s Transformation
Cisco is moving to a Customer Lifecycle Value based business;
data and analytics are foundational to our transformation

Customer Lifecycle Success Measures Culture

Company needs to New critical metrics Data and analytics

pivot to a customer- need to be defined for driven decisions
centric model the enterprise
Cisco’s Data & Analytics Office
The Why & The What

A centralized DAO function providing visibility, connection and transformation.

Changing the culture of an entire company starts here.

Platform &
Single point of Enterprise
foundational Governance Incubate talent
engagement analytics
capabilities
Enterprise Data Governance
New roles within functions dedicated
Stewardship 1 to managing data across lifecycle

Launch and drive cross-functional

Quality 2 programs to make data fit for purpose

Facilitate Cisco’s compliance to rules

Compliance 3 and regulations related to data

Evaluate risks and define policies for

Process & Policy 4 comprehensive and accurate data
Education
Growing Cisco’s internal community of data and analytics
practitioners through education, exposure and experiences

Best in class Competitions

training programs & events

University Non-profit volunteer

partnerships opportunities

Professor in Knowledge
residence sharing forums
Advanced Analytics Focus Areas
Analytics

Targeted Deliverables

Ado duct
Inte ecas

n
Fo

ptio
llig ting
r

Pro
en Shared data access
Ne t
x
A c t Be Risk
tion st rn
C hu ML engineering as a service
Sales

CX
Hea Co-development across ML community
i ta l l
Dig stant
i Sco th
Ass re Execution focused on business results
Mo turity r
Ma tome

Life iction
Pre
d
cyc
s

del
Cu

le
Productivity-Driven Analytics
Smart Intelligent RMA Automated digital
products experience assistant

Predictive Deep Natural language

models learning processing

Commerce Financials Telemetry Factory

 Cisco’s Data & Analytics Journey Advanced Analytics,
Self-Service Analytics, ML/Al-Driven
Data on Demand

Flexible Data
Platforms

1 Integrated data strategy 1 Compete with data

Data governance Natural language-

Reporting/BI
Rigid process, IT-controlled
execution, reactive
2 2
and standards enabled
Technology platform Analytics-driven
1 3 Data-driven decisions 3
architecture automation
Data ingestion
2 4 Data democratization 4 Autonomous enterprise
automation
3 Diagnostic analytics 5 Education/certifications 5 Executive education
Key Learnings About Data and Analytics

Drive value Tight partnerships Strong governance

Executive Don’t wait for Showcase

sponsorship perfection – start what’s possible
and evolve