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Accelerating the Secure Digital
Business through Technology &
Culture

Guillermo Diaz, Jr. SVP and CIO

ITM-2001
Accelerating the
Secure Digital Business
Through Technology & Culture

Guillermo Diaz, Jr.

SVP and CIO
DIGITAL DISRUPTION
 Communications Are Being Disrupted

2.5 T 50 B 6.1 B 26
Connectable Devices Connected Connections
Smartphones
Things by 2020 Per Human

How do we maintain control with the explosion of apps and devices?

Source: World Bank, USDA.Gov, CCS Analysis

By 2019…
$33B
to $67B 3x 83% 4 of 5
SaaS Data Center Data Center
Global Data
Application Traffic From Workloads Processed
Center Growth
Sales the Cloud in the Cloud

How do we go faster while maintaining security?

Source: Gartner, Cisco Global Cloud Index

Participating with Poll Everywhere

What do you see as the biggest barrier

to driving digital transformation?

PollEV.com/itmberlin
Our opportunity as business leaders
BUSINESS
TRANSFORMATION
Our Digital Transformation

New New
Security
Customer Business
Everywhere
Experience Models

Value Reimagined | Work Reimagined

 Customer Success Through Digitization

CUSTOMER DEFINES Value DELIVERS CISCO

Exchange
VALUE VALUE

New Customer Experiences Insights

New Business Models Increase Value Simplicity & Agility
Employee Empowerment Risk Mitigation
Security Everywhere and Reduce Time Continuous Innovation
OPERATING
MODEL
 Cisco Digital Process

Monitor & Continuous

Simplification Automation Security Adapt Innovation

IT as a Service Modular IT Analytics Culture: Digital

Simplify Everything Automate Insightful Data & Continuous

Enable New Business Models

Blueprint for a Secure Digital Business
Enable New Business Models
1 IT in Lockstep with Business Transformation, One Conversation
Outcome Focus

Simplify Everything – IT as a Service

2 e-Store, Supply Chain, Customer Care as a Service
Simplicity

Modular IT and Automate

3 Decouple, Modularize, Reuse, Micro-services, Extend the Cloud
Agility

Deliver Data to Drive Business Decisions

4 Data as a Service: LoB Self-Service Consumable Data
Insights

Continuous Delivery
5 DevOps, CICD, Start With a Minimum Viable Product Innovation
Security Everywhere
6 Protect your network, data, cloud, and organization
Security
 Cisco Cisco
PaaS - Agility NSO Network

Policy
3 Orchestration Foundation | Automation | Open
and API Driven | Removed 83% Cost Structure

Cisco Cisco
ACI
IaaS - Simplicity Network UC&V

2 Catalyst of Service Architecture | Simplified Infrastructure

Cisco Cisco
Provisioning | Programmable & Policy Based UCS Security
Storage
 Digital Marketplace - eStore

Order and Provision IT Self-Service Employee Self-Service Developer

Services, Software, Phone, Laptop, and Applications and
and Apps Collaboration Services Cloud Services

Faster development
provisioning –
From 8 weeks to 8 minutes
and 83% cost savings
Self-Service
 Cisco Cisco Cisco
Tetration Network Virtualization
DaaS - Insights

Policy
4 Analytics | Visualization | Virtualization |
Data Catalog of Services | Role Based Access

Cisco Cisco
PaaS - Agility NSO Network

Policy
3 Orchestration Foundation | Automation | Open
and API Driven | Removed 83% Cost Structure

Cisco Cisco
ACI
IaaS - Simplicity Network UC&V

2 Catalyst of Service Architecture | Simplified Infrastructure

Cisco Cisco
Provisioning | Programmable & Policy Based UCS Security
Storage
 Data as a Service

Operational
Simplify Automate Insights Culture
Excellence
Policy Based Quadrupled Tetration Performance Digital
Security Network Analytics & ACI Improvement Skills
Reduced 2000+ Bandwidth 30% improvement 21%-34% Data Analytics,
Access Control List with ACI 40gb in network latency on data ACI, Cloud,
(ACL) entries to 10 to 160gb processing jobs Security, Agile
policy contracts
 Cisco
CDaaS - Innovation Network

Policy
5 Digitizing Planning to Release Process | Continuous
Delivery Toolchain | 80% Agile – 20% Waterfall

Cisco Cisco Cisco

Tetration Network Virtualization
DaaS - Insights

Policy
4 Analytics | Visualization | Virtualization |
Data Catalog of Services | Role Based Access

Cisco Cisco
PaaS - Agility NSO Network

Policy
3 Orchestration Foundation | Automation | Open
and API Driven | Removed 83% Cost Structure

Cisco Cisco
ACI
IaaS - Simplicity Network UC&V

2 Catalyst of Service Architecture | Simplified Infrastructure

Cisco Cisco
Provisioning | Programmable & Policy Based UCS Security
Storage
 Continuous Delivery
Daily Stand-up

Minimum Viable
Product

Operational
Simplify Automate Insights Culture
Excellence
Agile Automated Tools CD Analytics Quality Skills
Methodology 2X improvements in Real-time visibility into 92% increase in quality SAFE/Agile training
80%+ capabilities feature velocity software quality, and with automated testing 355 Scrum Masters
delivered with agile security vulnerabilities;
methodology Embedded security developers’ scorecard 32% productivity
testing savings
 APPaaS – Outcome Focus Cloud Native SaaS
Value

Policy
1 Mobile | Web | Machine | Cloud Native | Cisco Exchange
Network
Contextual Collaboration
ERP IOE/Policy

Cisco
CDaaS - Innovation Network

Policy
5 Digitizing Planning to Release Process | Continuous
Delivery Toolchain | 80% Agile – 20% Waterfall

Cisco Cisco Cisco

Tetration Network Virtualization
DaaS - Insights

Policy
4 Analytics | Visualization | Virtualization |
Data Catalog of Services | Role Based Access

Cisco Cisco
PaaS - Agility NSO Network

Policy
3 Orchestration Foundation | Automation | Open
and API Driven | Removed 83% Cost Structure

Cisco Cisco
ACI
IaaS - Simplicity Network UC&V

2 Catalyst of Service Architecture | Simplified Infrastructure

Cisco Cisco
Provisioning | Programmable & Policy Based UCS Security
Storage
 Cisco Commerce – Cloud Native

Operational
Simplify Automate Insights Culture
Excellence
Customer Automation Analytics High Availability Cloud Skills
Experience Distributed databases, Real-time visibility into Real-time code MongoDB,
5x performance search, every service deployment & software ElasticSearch, Micro-
improvement active-active replication invocation upgrades, zero service design, Agile
(5 sec to <1 sec) downtime change development
 APPaaS – Outcome Focus Cloud Native SaaS
Value

Policy
1 Mobile | Web | Machine | Cloud Native | Exchange

Contextual Collaboration
ERP Spark IOE/Policy

Cisco
CDaaS - Innovation Network

Policy
5 Digitizing Planning to Release Process | Continuous
Delivery Toolchain | 80% Agile – 20% Waterfall

Cisco Cisco Cisco

Tetration Network Virtualization
DaaS - Insights

Policy
4 Analytics | Visualization | Virtualization |
Data Catalog of Services | Role Based Access

Cisco Cisco
PaaS - Agility NSO Network

Policy
3 Orchestration Foundation | Automation | Open
and API Driven | Removed 83% Cost Structure

Cisco Cisco
ACI
IaaS - Simplicity Network UC&V

2 Catalyst of Service Architecture | Simplified Infrastructure

Cisco Cisco
Provisioning | Programmable & Policy Based UCS Security
Storage
Contextual Collaboration Powered
by Cisco Spark
› TAC Support for
Social and Mobile
Collaboration
› Spark Integration to
Sales Deal-Flow
Approval Process
› Advanced Integrations
– Sales Connect BOT
 APPaaS – Outcome Focus Cloud Native SaaS
Value

Policy
1 Mobile | Web | Machine | Cloud Native | Exchange

Contextual Collaboration
ERP Spark IOE/Policy

6 Cisco
CDaaS - Innovation Network

Policy
5 Digitizing Planning to Release Process | Continuous
Delivery Toolchain | 80% Agile – 20% Waterfall

Cisco Cisco Cisco

Tetration Network Virtualization
DaaS - Insights

Policy
4 Analytics | Visualization | Virtualization |
Data Catalog of Services | Role Based Access Cisco
ISE Network AMP

Cisco Cisco
PaaS - Agility NSO Network

Policy
3 Orchestration Foundation | Automation | Open
and API Driven | Removed 83% Cost Structure

IaaS - Simplicity Security ACI

Cisco
Network
Cisco
UC&V

2 Catalyst of Service Architecture | Simplified Infrastructure

Cisco Cisco
Provisioning | Programmable & Policy Based UCS Security
Storage
REDEFINING
CULTURE
 Culture: How do I source
Talent
Portfolio this work faster and
continuously?

I get to work with Talent Talent

What cool work
a diverse team. Composition Best Place Development can I do? How
to Work can I develop?

My leader sees Talent

my value — I love Engagement
this organization!
 Transforming our skills

• Strategic Priorities
• Skills
• Services OUR OUR
Simplification • Job Family
WORK PEOPLE
• Service Costing • Geography
Composition
• Org Pyramid
• Value of IT
 Accelerate Secure Digital Skills
Digital Digital Skills
Competencies Report
Cloud, Security, Top 10 skills needed for
Data Science, Agile each competency area

Digital Skills Academy Roadmap

Digital Skills Progress
Academy • SAFE/ Agile: ~355 Scrum Masters
Education, • Data Scientists: ~95 graduates
experience, exposure • Security: White Belts: 1470,
Green Belts: 226
offerings • Engineering Cloud Training: 123
The Secure Digital Transformation Journey
Culture – Best Place To Work
“Digitisation is about achieving digital agility. In
todays "new new" we can all see that change is the
new constant. That change requires organisations
to reinvent themselves continually, not as a
marketing strategy, but as continual innovation
in both business and technology.”

Simon Longhurst
Cisco, VP Digitization
Digital Disruption Will Reshape 4.3
Telecommunications
Markets and Industries Technology Products
more & Services
companies
at risk

Retail Education

40% Hospitality /Travel 3.7

average
Financial Services

Market incumbents displaced CPG & Manufacturing

Media & Entertainment Healthcare

3 years Pharmaceuticals Pharmaceuticals

Expected time to disruption* fewer

companies
at risk
Utilities

1 in 4
Companies actively responding
2.5 *Disruption = Substantial change in
Oil & Gas market share among incumbents
Digital Business Agility

A company’s ability A company’s ability to

to detect and monitor make the best decision in
changes in its a given situation
business environment Hyper- Informed
awareness Decision-
Digital Making
Business
Agility

Fast
Execution

A company’s ability to carry

out its plans quickly and
effectively
 CDO Objectives

1 2 3 4

Drive Leverage Capture Articulate

coherence of our installed base trapped value through a comprehensive
offers, GTM and new through analytics to field productivity, pricing roadmap for digitization
consumption models optimize revenue and power, operational
margin opportunity efficiency & NPI
Cisco Highly Confidential
 Measuring Our Impacts
1 2 3 4
Business Model Innovation Operating Model Reinvention
Drive Leverage installed Enhance productivity, Articulate a
coherence of offers,
GTM and new base through customer/partner comprehensive
consumption models analytics experience roadmap for digitization

Reimagine Value for Our Customers Reimagine Work at Cisco

Business and Technology
Innovation Driving Growth
1. Increase recurring,
subscription, and solutions
portfolio revenue
2. Accelerate and scale GTM
Installed Base Analytics,
Operational Transparency
1. REWARD adoption and
stakeholder satisfaction
2. Pipeline volume, velocity
3. Attach, Renew, Refresh
Value Chain Alignment
1. Key policy resolutions
2. Share of offers that pass offer
to market gate
3. Transformation programs
prioritized
4. Productivity
Preferred
Digitization Partner
1. C-suite leader engagement
2. “Share of voice” at Cisco
3. External thought
leadership impact
Thank You
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 Table Topics Lunch: Industry
• Technology Industry
• Financial Services
• Education
• Manufacturing
• Government
• Telecommunications
• Utilities & Energy
• Retail
• Healthcare

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