Teloro | GPC Appointment Setting

GPC |Operations
Information
Version No. 1

Made on: April, 2019 By: Oliver Camacho Martínez

Last updated: April 5, 2019 By: Oliver Camacho Martínez
April, 2019 Teloro | GPC Appointment Setting
Management | Operations Information

Appointment Setting
Scripts
I. Electric Companies, area codes

ELECTRIC COMPANIES AREA CODES

EVERY MONTH
SOUTHERN CALIFORNIA EDISON 714 310 949 951 805 626 661 916 562
SAN DIEGO GAS & ELECTRICITY 619 858 760
RIVERSIDE PUBLIC UTILITIES 951
PACIFIC GAS & ELECTRICITY 559 707 661 530 714 415 831 925 408
PACIFIC POWER (ELECTRICITY ONLY) 530
MORENO VALLEY UTILITIES 951
BANNING ELECTRIC UTILITIES 559
LODI UTILITIES 559
PACIFIC PUBLIC UTILITIES 707
CITY OF PALO ALTO 650
COLTON ELECTRIC UTILITIES 310
PASADENA WATER & POWER 626
ROSEVILLE ELECTRIC 559
MODESTO IRRIGATION DISTRICT 209 949
TID WATER & POWER 209
IMPERIAL IRRIGATIONS DISTRICT 760
SACRAMENTO MUN DIS--SMUD 559
SONOMA GAS & ELECTRICITY 707
NEEDLES UTILITIES 760
SHASTA UTILITIES 530

EVERY TWO MONTHS

LOS ANGELES DEPARTMENT OF WATER AND POWER 714 657 562 323 818
BURBANK WATER & POWER 818 213
ANAHEIM UTILITIES 310 714
GLENDALE WATER & POWER 818

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Management | Operations Information

II. Religious Acronyms

Term Religion Definition

Episcopal Christian/Catholic Anglican Communion
Locked box in which, in some Christian churches, the Eucharist
Tabernacle Christian/Catholic is stored.
Building where a Jewish assembly or congregation meets for
Synagogue Jewish religious worship and instruction.
Temple Multiple A building devoted to the worship of religious groups
Congregation Multiple A group of people assembled for religious worship
Church Christian/Catholic Building used for public Christian worship
Sanctuary Christian/Catholic Building used for public Christian worship
House of worship Multiple Structure where individuals come to perform acts of devotion
Calvary Multiple Hill near Jerusalem on which Jesus was crucified
Ministry Christian Activity carried out by Christians to express or spread their faith
Large room used to hold meetings of the members of an
Assembly Hall Multiple organization
Chapel Multiple A place of worship
Formal alliance or agreement made by God with a religious
Covenant Multiple community or with humanity in general.
A Protestant denomination that arose from the teachings of
Lutheran Multiple Martin Luther ( Germany)
Endowment for the singing of Masses for the soul of the
Chantry Multiple founder
People that have been trained and approved for religious service,
Clergy Multiple (priest, deacon, etc)
Kingdom Hall Jehovah's Witness Place of worship used by Jehovah's Witnesses
Bethel House Multiple House of god
Mission Multiple Group of persons sent by a church to carry on religious work
Christian church building consisting of nave and aisles with
Basilica Christian/Catholic clerestory and a large high transept from which an apse projects
Diocese Multiple Group of churches that a bishop supervises
Shrine Multiple A receptacle for sacred relics; a reliquary.
Cathedral Catholic Church that houses the seat of the bishop of a diocese
Masjid/Mosque Muslims Muslim place of worship
An administrative part of a diocese, (Anglican or Roman
Catholic) having its own church and a designated priest.It is a
Parish Multiple subdivision of a diocese.
Christian sacrament in which consecrated bread and wine are
Communion Christian/Catholic consumed as memorials of Christ's death
Sanctum Multiple Sacred place
Statement of the shared beliefs of a religious community in the
Creed Multiple form of a fixed formula summarizing core tenets.
Room in front of a church where the sacred vessels and
Vestry Multiple vestments are kept

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Management | Operations Information
Term Religion Definition
Kirk Christian Church of Scotland
Structure other than a parish church, set aside by ecclesiastical
Oratory Catholic authority for prayer and the celebration of Mass.
Complex of buildings used by members of a religious order
Abbey Christian/Catholic under the governance of an abbot or abbess
Person authorized by a church, or other religious organization, to
Minister Christian/Catholic perform functions such as teaching of beliefs
Pagoda Buddhist Taoist houses of worship
Shul/Synagogue Jewish Jewish house of worship,
Sect Multiple Subgroup of a religious, political, or philosophical belief system
Housing that a church organization provides for a minister or
Rectory Multiple priest to live in
Old-fashioned term for the housing a church provides to its
Parsonage Multiple clergy
Way of life in which one renounces worldly pursuits to devote
Monk hood Multiple oneself fully to spiritual work
An organized body of ecclesiastical officials in successive ranks
Hierarchy Multiple or orders
Diaconate Multiple The first of three ranks in ordained ministry
Prairie Multiple System of religious beliefs and ritual, formal veneration, worship.
A Protestant denomination based on the doctrines of John
Presbyterian Multiple Calvin and governed by elders (Scotland)

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III. GPC’s incentive plan

Per your request, this is the modified incentive plan that shows how we will incentivize those
employees who have a great performance and penalize those who perform below the expectation.

This is the list of incentives:

Incentive name Price Qualifications
G.O.A.T $1500 Best of the week (10+ appts, No absences, Pause time below
threshold)
Lowest Pause $100 Given to users with a pause time below 11 hours in the week
Hat Trick Bonus $500 Given to users who setup 3 appointments in the same day
HA incentive $100 100 pesos per hard appointment (5+ appointments per week to
qualify)
Wheel of * WOF has a budget of 1000 pesos per week, 1 spin per appt set.
fortune

This is the list of penalties:

Penalties Amount Description
Low $ -300 Less than 5 appointments per week
Performance
High pause $ -200 Over 11.5 hours per week
High SA rate $ -100 Soft appointment over 15%

This is a table showing how the incentives could apply based on performance per employee,
including their salary and showing an estimated amount with their incentive included:

This projection takes into account 5 FTE’s and a total of 29 appointments set which is the ideal goal
we want to get to on a weekly basis as a team.

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