CHAP

TERI
II

RES
EARCHMETHODOL
OGY

Th
isc
hapt
er di
scus
sed t
he met
hod,s
tages a
nd t
he pr
ocedur
es t
he

r
esea
rch
er ut
ili
zed i
nco
nduc
ting t
hisr
esea
rc.The chapter pres
h ent
sth
e

r
esea
rchdes
ign,po
pul
ati
oni
nter
pret
ati
on,da
taga
ther
ingpr
ocedur
eandt
he

s
tat
ist
ica
ltr
eat
mento
fda
ta.I
nwh
icha
llt
hismet
hodo
logyi
spr
ovenv
ali
d

a
ndr
eli
a e.
bl

4.
1RES
EARCHDES
IGN

I
nor
der t
oar
isear
eli
abl
eres
ulto
nth
isr
esea
rcht
her
ese
arc
her

ex
ertmuc
hef
for
tinpl
anni
nga
nddes
igni
ngt
hes
truc
tur
eandt
hes
tra
tegi
es

t
obeus
edt
oga
theri
nfo
rma
tio
nth
atwi
llbes
tsuppo
rtt
hes
tudy.

I
nco
nduc
tingt
hisr
esea
rc,theres
h ear
cherus
eddes
cri
pti
vemet
hodo
f

r
esea
rchi
nor
dert
oex
pla
int
hea
sser
tio
nofa
ffa
irsa
sth
eya
rea
tpr
esent

t
ime.I
nth
ismet
hodt
her
esea
rch
erh
asnoc
ont
rolo
verv
ari
a e.Aswel
bl las

t
he des
cri
pti
ve met
hodo
fres
ear
ch ma
y be c
har
act
eri
zed a
ssi
mpl
yth
e

a
ttemptt
odet
er ne,des
mi cri
beo
rident
ifywh
ati
s,whi
lea
nal
yti
calr
esea
rch

a
ttempt
stoes
tabl
ishwh
yiti
sth
atwa
yorh
owi
tca obe.
met

Th
eres
ear
cher
sth
eref
orema
ximi
zet
heus
eofda
tac
oll
ect
edt
hro
ugh

t
abul
ati
ona
nal
ys ,eval
es uat
iona
ndda
tai
nter
pret
ati
on.
4.
2SOURCESOFDATA

Th
ema
ins
our
ceo
fda
tat
hatwer
eus
edi
nth
isr
esea
rcha
rea
llo
fth
e

r
espo
ndent
s wh
oho
nes
tlya
nswer
ed t
he gi
ven s
urv
ey ques
tio
nna
ir .The
es

r
espo
ndent
sar
eident
ifi
ed a
sth
est
udent
s wh
oisr
ando
mlys
elec
teda
nd

ev
erymembero
fth
eICT-EDo
rga
niz
ati
on.

A.RES
PONDENTSOFTHES
TUDY

Th
eres
pondent
soft
hes
tudya
rebo
tht
hes
tudent
sanda
llmember
sof

t
heI
CT-EDI
nst
itut
eofS
cienc
eandTec
hno
logyI
ncbo
thi
nLi
paCi
tya
ndS
an

Ant
oni
oCa .
mpus

B.RES
EARCHTOOLANDI
NSTRUMENT

Th
e di
str
ibut
ed s
urv
ey ques
tio
nna
ires a
ret
he ma
int
oolt
hatt
he

r
esea
rch
erus
einc
onduc
tingt
hes
tudy.Th
eques
tio
nna
iresa
rec
ompo
sedo
f

t
wopa
rt.Thefi
s rstpa
rto
fth
eques
tio
nna
ire
sco
nta
inedt
hepr
ofi
leo
fth
e

r
espo
ndent
sand t
hes
eco
nd pa
rt wa
sth
eres
pondent
’sper
spec
tiv
est
owa
rds

t
hes
pec
ifi
cques
tio
ns.

4.
3DATAGATHERI
NGANDP
ROCEDURES

Att
het
imet
hatt
her
esea
rch
erf
indt
hatt
her
esea
rchi
nst
rumenti
s

v
ali
dand r
eli
abl
eth
eres
ear
cher s
eek
s pe
rmi
ssi
ont
oth
ehea
doft
he
o
rga
niz
ati
ont
oco
mmenc
e di
str
ibut
iono
fth
esur
vey ques
tio
nna
ir .By the
es

t
imet
hatt
heo
rga
niz
ati
onh
eadgr
ant
edt
heper
mis
sio
nth
eres
ear
cherbegi
n

t
oga
therda
ta.

Th
eques
tio
nna
ire
swer
eth
endi
str
ibut
edt
o50r
espo
ndent
s.Thes
urv
ey

que
sti
onna
irest
henc
oll
eced,a
t ndt
her
esea
rch
ert
abul
ateda
ndpr
oces
sedt
he

da
taga
th ed.Al
er lda
tawa
sor
gani
zeda
nda
nal
yzed.Th
eres
ear
cherma
dea
n

a
sses
smento
nho
wwh
ati
sth
eimpa
cto
for
gani
zat
iona
ldev
elo
pmentt
owa
rds

t
hequa
lit
yofs
erv
ice.

4.
4DATAANAL
YSI
SANDI
NTERP
RETATI
ON

F
REQUENCYANDP
ERCENTAGE

S
impl
emea
nisus
edt
odet
ermi
net
her
espo
ndent
s’per
cept
iont
owa
rds

a
tti
tudea
ndh
owdo
esi
taf
fec
tst
hepr
oduc
tiv
ity.

W
eigh
ted mea
nist
hes
tat
ist
ica
lto
olwh
eret
her
eisa v
ari
ati
ono
f

r
ela
tiv
eco
ntr
ibut
iono
findi
vidua
lda
tawi
thv
aluest
oth n.Th
emea isi
sus
ed

t
odes
cri
bet
hea
ver
ageo
fth
eres
ulto
fea
chi
tem.

P
erc
ent
agei
sus
edt
odes
cri
bet
hema
gni
tudeo
fev
erygi
venda
ta.I
t

i
sus
edt
osumma
riz
eth
eda
tao
nth
eres
pondent
s’pr
ofi
le.

MEANANDW
EIGHTEDMEAN

S
impl
emea
nisus
edt
odet
ermi
net
her
espo
ndent
s’per
cept
iont
owa
rds
t
hei
mpa
cto
for
gani
zat
iona
ldev
elo
pmentt
oqua
lit
yofs
erv
ice.

W
eigh
ted mea
nist
hes
tat
ist
ica
lto
olwh
eret
her
eisa v
ari
ati
ono
f

r
ela
tiv
eco
ntr
ibut
iono
findi
vidua
lda
tawi
thv
aluest
oth n.Th
emea isi
sus
ed

t
odes
cri
bet
hea
ver
ageo
fth
eres
ulto
fea
chi
tem.

F
IVE-P
OINTS
CAL
E

Th
efi
ve-po
int po
int s
cal
eis us
ed i
nas
ses
sing t
her
espo
ndent
’s

per
cept
iont
owa
rdso
rga
niz
ati
ona
ldev
elo
pmenta
ndqua
lit
yofs
erv
icewh
erei
n

t
heh
igh
estpo
intwi
llbe5a
ndt
hel
owes
ti .
s1

Th
e wei
ght
ed mea
nfo
rth
eres
pondent
s’per
cept
iont
owa
rdsa
tti
tude

wa
sint
erpr
etedus
ingt
hec
orr
espo
ndi
ngequi
val
ent
sgi
venbel
ow.

S
cal
e W
eigh
tedmea
n V
erba
lint
erpr
eta
tio
n

5 4.
50 .
-500 S
tro
ngl
y-a
gree

4 3.
50-4.
49 Agr
ee

3 2.
50-3.
49 Neut
ral

2 .
15-2.
0 49 Di
sagr
ee

1 .
100
-1.
49 S
tro
ngl
y-Di
sagr
ee
S
TATI
STI
CALANL
AYS
ISANDI
NTERP
RETATI
ONOFDATA

Th
erel
ati
ons
hipbet
weent
her
espo
ndent
s’pr
ofi
lea
ndt
hei
rper
cept
ion

i
sdo
nebyus
ingt
heS
PSS(
Soc
ialP
ack
agesf
orS
tat
ist
ica
lSo
ftwa
r ,wherei
e) n

t
heda
taga
ther
edwi
llbeenc
odedt
oth
eso
ftwa
ret
ogett
hec
orr
ela
tio
nso
f

t
het
wov
ari
abl
es.

Dec
isi
onRul
e

I
ftepv
h aluei
sles
sth
anα,r
ejec
tth
enul
lhypo
thes
is

W
her .
e;α =005

HY
POTHES
IS

A.

Ho = Th
erei
s no s
igni
fic
ant r
ela
tio
nsh
ip bet
ween t
her
espo
ndent
s’

pr
ofi
le a
nd t
hei
r per
cept
ion t
owa
rds t
he i
mpa
ct o
f o
rga
niz
ati
ona
l

dev
elo
pmentt
oqua
lit
yofs
erv
ice.

Ha = Th
erei
ssi
gni
fic
antr
ela
tio
nsh
ipbet
weent
her
espo
ndent
s’pr
ofi
le

a
nd t
hei
r per
cept
iont
owa
rdst
hei
mpa
cto
for
gani
zat
iona
ldev
elo
pment t
o

qua
lit
yofs
erv
ice.
B.

Ho = Th
erei
sno s
igni
fic
ant r
ela
tio
nsh
ip bet
ween t
he per
cept
iono
f

ev
ery member o
f t
he o
rga
niz
ati
on t
owa
rds t
he c
urr
ent
sor
gani
zat
iona
l

dev
elo
pmenta
ndt
hes
tudent
s’per
cept
iont
owa
rdsqua
lit
yofs
erv
iceso
ffer
ed

byt
heo
rga
niz
ati
on.

Ha = Th
erei
ssi
gni
fic
antr
ela
tio
nsh
ipbet
weent
heper
cept
iono
fev
ery

me
mbero
fth
eor
gani
zat
iont
owa
rdst
hec
urr
ent
sor
gani
zat
iona
ldev
elo
pment

a
nd t
hes
tudent
s’per
cept
iont
owa
rds qua
lit
yofs
erv
ices o
ffer
ed by t
he

o
rga
niz
ati
on