1.

Warranty Key Points

2.About Video
2.Tshoot Fundamentals
3.Dispatch Nuggets
4.FAQ

************************************ 1 - Warranty Key Points *********************

************************************ 2 - About Video *********************

1.1 Video signal starts to display with the DELL splash screen.
1.2 Keyboard and mouse usage are initilized.
2. Memory is tested begin to assess how much memory is available.
3. See NO Boot Master section 2.

************************************ 3 - Tshoot Fundamentals *********************

1. Listen to the customer! Show CONFIDENCE!
"""Alright!. Would it be fine if I ask you a couple of questions to determine the
issue?"""
2. Probing questions to try to classify/detect point of failure.
- Use guided resolution A LOT!
- Consider OKB articles
3. L2!

------------------Desktop
-Desktop shows power on signs, fan noise is heard, keyboard lights lit, monitor LED
lit, sound
- BUT Nothing appears on the screen!
-Point of failure = Display power, display itself, video cables, system[mobo]
1. Check power outlet working, check power cable
2. Monitor LED turns on
3. Video cable=swap with a known good video cable
4. BIST = 1+4 buttons down for a couple of seconds to launch, check manual,
disconnect video cable

-----Laptop-----
-Point of failure = display itself, or mobo
-L-BIST = just press power button = if there is no image on LCD = LED flashes 2,8=
replace mobo
-Types of issues:
-LCD related:
- CID = spider webs, ink blots, oil slicks = ask the customer for a
picture
- No video = 1.remove all external devices -> hard reset -> BIST
or boot test
2.BIST = just power button
3.ePSA BIST = cxer should see color bards, then LCD working
properly. If screen is still blank cxer should hear a beep, after 4 min hear a
chime, then beeps in a 3-3-3 pattern. If beep codes are heard with no display the
LCD has failed
4.External monitor = hookup the laptop to an external
monitor, if image is seen then laptp LCD failed and needs replacement. Otherwise
the internal GPU may have failed.
- DIM LCD = failed backlight = run LCD BIST
- Faint white lines = BIST -> replace lcd

-Mobo related:
- Connect laptop to external monitor
-----Support Assit Magik!------
- Hw checkup in advanced tshooting,scan specific device, and stress system scan

************************************ 4 - Dispatch Nuggets *********************

************************************ 5 - FAQ *********************