Our Understanding of CD’s Requirement:

Community Development (CD) is a division of Qatar Foundation responsible for building an engaged and
empowered community in Qatar.

It is spread across Qatar as 4 directorates and 11 centers

It works to preserve

 Arabic culture and heritage

 Cultivate life-long learning
 Promote an ethical society

They are responsible for Implementation of Programs & Services such as

 Recreation and sports,

 Literacy development,
 Concerts,
 Technical skills building,
 Art exhibitions and
 Sustainability learning conferences
 Others…

CD is responsible for facilitating and conducting events and manages them through various channels and
ensures Data Collection is done managed effective for continuous change and continuous improvement of
these programs as they graduate further.

The Data captured is used to understand performance, assess contributions to community development, study
the geographic and demographic segmentation by various categories such as users, age, gender, others
preferences etc. and help in assessing our overall effectiveness and impact.

Problems:

Gaps in Data collection and Reporting:

 CD directorates and centres each have varied tools, systems, and approaches to collecting and
reporting out on their program and events data.
 Much of this is fragmented and not underpinned by a shared dataset.
 For the most part, CD centres and directorates rely on spreadsheets, word documents, PowerPoints
and web-based data management software to store and manage their information.

This presents several concerns:

 Challenges to data integrity,

 Inefficiencies with how data is collected and consolidated
 Inconsistent reporting due to data aggregation

To help address this gap and the current inconsistencies, QF is seeking a new platform / portal and approach to
centralize their data collection and reporting effort and shall adhere to the below scope of work requirements.

Scope of work:
 Refresh initial review/survey conducted of existing data collection tools and systems for centres
and directorates. (This applies only to select centres that have made updates to their tools and
systems since the initial scoping exercise.)

BCT’s Inference: Provide a presentation layer (Omni Channel Capability) to capture and save date
from either a registration process or a feedback process; which is conducted before or after the
commencement / end of the event / program or a service that is being offered by QF or its
subsidy.

 Migrate existing data without any significant data cleaning.

BCT’s Inference: Migration of Data does not include any cleansing of data and it is only parity
migration which is point to point.

 What is the size of Data that has to be migrated?

 Is the migration expected from a single source or there are many?
 In case if there are many sources; How many?

 Assess existing systems and software across CD that can feed into QF’s data warehouse. This data
will be owned by CD.

BCT’s Inference: Provision to be made for QF’s internal systems to be part of the proposed
analytical services for data augmentation and referencing.

 How many QF systems / data sources are expected to be integrated?

 Is it also expected to consider external systems in the integration to the portal for analysis?
 If yes; How many systems?
 What are the social media platforms expected to be integrated for gathering real time
feedback from the market sources?
 Is the expected integration to be made available through a POINT to POINT Web API
(CUSTOM) layer? Or some central component is expected to offer canonical hierarchy
(GENERALIZATION) to the overall design?

 Assess options for inputting data either through input screens created through MS PowerAPPs or
other technologies that are current and effective. CD will have a Datamart within our DWH that

BCT’s Inference: BCT would provide Input screens for Registration and Feedback screens; as part
of data acquisition templates on the proposed portal and these would be designed and
standardized for the given set of data in the annexures. These can be configurable. However any
new data field or rule required shall have be routed through change request.

Note: No Data Ware integration is proposed, the required data from the portal system shall be
taken by the DWH team as per their standards as the DB source will be on prim to populate the
marts as per the business requirements.

 Create reporting options/dashboards.

BCT’s Inference: A predefined set of reports and dashboards would be provisioned in the
proposal (Eg: 20 reports and 10 dashboards). However the business requirements would have to
be taken as part of the Requirement analysis phase.

 CD Centres and Directorates will each have newly development and written business processes to
ensure consistency in data collection and reporting efforts.
 BCT’s Inference: A single system for all entities (Centres and Directorates and other stake holders)
to ensure standardization.

 Conduct orientation/training for users.

BCT’s Inference: Training would be provided as part of the UAT and Handover process of the
portal.

Business Requirements:

Improved program management and decision making (BR1)

The Data that is captured through the Program or Service is expected to provide the following outcome;

 Assess the impact & effectiveness of the program or service on the community by asking important
questions about the program design, participation, approach and methods of the events with better
frequency of contact.
 Offer insights to the sponsors (Ministry partners, Donors, Internal QF and CD staff and leaders) with
meaningful data for making critical decision in helping them with required adjustments and
improvements for the programs and events.
 The digital enablement shall Increase the reliability and integrity of our program data for effective
decision making with better automation offers to identify trends dynamically instead of wait for
longer periods to access reports.
Streamline data collection and aggregation (BR2)

The proposed portal shall have the ability for collection and aggregation of Data would be done using the
proposed portal screens only. These screens will collect personal, event, social media and registration
information. The fields of data to be collected is mentioned in the Appendix of the SOW would form the basis
of data that has to be collected.

Track and monitor outputs (BR3)

There will be provision in the portal for performing analytics on data captured from key event, program and
participant outputs across a consistent set of data fields and KPIs. This includes demographic data e.g., age,
gender, geography, etc. The details of the KPIs and Metrics that needs to be tracked and monitored at a given
interval for a given period of time and frequency would be decided during the requirement phase.

Track progress and trends across place and time (BR4)

There will be provision in the portal for tacking and reviewing progress and trends across place and time using
visual dashboards and infographics to recognize trends, gaps, progress and achievement of annual KPIs and
program/event participation data.
Proposed Solution:

Proposed Customer Feedback Management Platform: Dropthought

Overview

Across sectors, business leaders are recognizing the competitive advantage of superior customer
experience. One of the best ways, companies can ensure superior customer experience is by collecting
feedback. The traditional ways to collect feedback is going through a shift to in-the-moment feedback to
get a real-time insight into customer experience.

With Dropthought, companies can collect real-time feedback from customers and can view the analytics
associated with responses in dashboard. The Dropthought feedback platform provides an overview into
customer journey with trends and metrics to track critical factors driving customer satisfaction. The
Dropthought feedback platform is versatile and an easy to use tool with multiple use cases.

Some of the key features are listed below:

 Create your own surveys

 Multiple rating scales & question types

 Adaptive surveys with conditional follow up questions

 Schedule the surveys at a pre-defined time

 Reminders – Set up to 2 reminders for the recipients who have not filled the survey, to increase the
response rate
 Get an immediate access to a live feedback stream and real-time ratings analysis in dashboard

 Role based access – Assign specific role to users to allow restricted or full access to all the programs or
selected program(s)

 Filters – User defined customizable data Filters allow the flexibility to slice the data as per your need

 Response rate – Identify the completion rate for a given survey

 Metrics - Track specific metrics over time. Dropthought will work with you to identify key metrics to
track such as Net Promoter Score

 Segments – Get cluster level insights from feedback collected

 Optimize surveys to get maximum response - Pre-built timer to predict how much time will it take for
the recipients to fill the survey

 Trigger Alerts – Setup alerts for certain responses or based on certain conditions to get notification
directly on email

Value Propositions

 Time value of feedback - You can get instant feedback from your customers to keep you on top of
your customer’s needs.

 More feedback - You can get up to 10 times more feedback as compared to taking feedback using
traditional methods.

 Operationalize feedback - Respond to customers and resolve issues quickly. Our smiley system makes
giving feedback simple and intuitive.

 Response Trend - Get the completion rate for a given survey with Response rate to understand how
many respondents completed the survey. Further send reminders to gather more feedback.

 Response Rate - View the feedbacks collected over a period for the program and see the variation in
responses

 Key metric tracking - Every survey question can be tagged with a metric, which makes tracking of
major processes easier and helps in better decision making.

 Segment level analysis - Get cluster level insight to group respondents based on an identifier such as
location, department, etc

 Immediate notifications to resolve issues faster - When you get a negative feedback alert, you can
act on it immediately and reduce issues from escalating.

 Increase revenue through improved experiences - Convert detractors to promoters. Dropthought

enables you to enhance customer experiences, which in turn helps increase loyalty.
Scope of work and engagement approach

BCT/Dropthought is proposing to provide the feedback management platform to capture real-time data
across various categories – entertainment, seminars, sports, exhibitions, educations, and many more.

Few of the use cases are suggested below but not limited to:

 Event or summit feedback using kiosk and QR code – CD can collect feedback from the customers
participating in the exhibitions, trade fair, expo or similar events. Gather feedback from customers
to measure experience across metrics such as facilities, interests, product, NPS, etc. With
Dropthought, collect in-the-moment feedback via kiosk or QR codes from the customers
participating in these events.
 Literacy training feedback using email, SMS and QR code – Capture training feedback from
participants post training session to gauge the effectiveness, instructor and medium.
 Skill building feedback using email, QR code, SMS – Capture real-time feedback from participants
undergoing training and workshop sessions across sports, research and innovation, arts and culture,
heritage, health and nutrition, and education. This will enable CD to gauge the level of satisfaction
among the participants and improve it further to delight them the next time.
 Sports event feedback from fans using QR code, kiosk, email, SMS – Gather feedback from fans
about the registration, venue, facilities, staff, cleanliness, etc. attending various sports events and
matches. This will enable the organisers to gauge the gap between level of experience and service
and as a result identify areas of improvement.
 Conference feedback using email, SMS, QR code – Capture feedback from professionals about the
agenda, speakers and level of engagement attending the conferences and summits. This will help
the organizers to understand most popular topic, speaker and popularity of the event which as a
result will help to identify the factors that could boost participation.

What sets us apart?

While there are many feedback platforms that will give you the data, the challenge is to figure out what to
do with that data. Dropthought doesn’t just give you the data, but also gives you actionable insights so
you can take the appropriate action every time! In addition, our customer success team can provide you
with additional reporting to make sure you get a full view. They will also help you design questions &
suggest on proper steps to take to solve any problem areas. This makes Dropthought a “full service”
product offering.

Some of the key features are listed below:

• Simple & intuitive survey interface

• Arabic support in dashboard and survey

• Collect responses from employees anonymously

• Brand customized survey interface

• Omni-channel capability to collect feedback from multiple channels

• Dropthought Dashboard provides immediate access to a live feedback stream and real-time ratings
analysis.

• Restricted dashboard access to different users to view selective feedback

• Adaptive surveys or Skip logic for making the questionnaires relevant & effective.

• Metric Tracking - Track specific metrics over time. dropthought will work with you to identify key
metrics to track such as Net Promoter Score, customer effort score, etc.

• Dedicated Customer success manager ensures smooth on boarding, implementation & adoption of
the tool.

Survey Interface Screenshots

1. Customise the survey interface with your brand color theme and logo for personalisation

Survey welcome page

 2. Design the survey questionnaire using different question type such as rating, open-ended, multi-
correct.

Survey questionnaire in English

Dropthought sample survey interface in Arabic

Sending out surveys:

1. Closed engagement survey – Surveys can be published (or send) via email to a pre-decided list of
respondents to collect feedback. In order to increase the response rate, up to 2 email reminders can be
sent.

2. Open engagement survey – Survey can be shared via QR code or shareable link. In case of shareable
link, the respondents need to visit the survey shared to give the responses. In case of QR code, respondent
need to scan the QR code displayed across various premises to fill the survey.

Shown below is an illustration of the insights based on the responses received from respondents:

Dashboard Screenshots

1. The overview tab, provides you a snapshot of your customer/participant feedback for the survey.
Herein, you can view the response rate and completion rate for the surveys sent.

Further, the overview also gives a macro-level picture of top and bottom segments and categories. The
top/bottom segments are based on the ranking of metadata (such as topic, instructor, course) on the NPS.
The top/bottom categories are based on sentiment analysis done on the open text feedback received.
2. The questions tab shows analysis of the responses for each question asked in the survey.

Feedback data can be easily exported in CSV format

3. The respondents tab provides you with the responses for each respondent with the metadata such as
topic, instructor, gender, etc.
4. The segments tab shows aggregate reporting of feedback based on different segments derived from
meta-data such to identify micro-level insights.

5. The filter option enables you to customize the responses to suit your requirement based on the
metadata and response to the survey question.
 The proposed solution works as follows;

Proposed View of Dashboard Infographics:

Proposed Data Analytical Tool: (TIBCO Spotfire)

With TIBCO Spotfire Analytics, your organization can seize new business opportunities and avoid risks with
unmatched speed and flexibility. Using interactive dashboards, visualizations, and predictive and event-driven
analytics, you can develop unexpected insights immediately on any device. Spotfire is an enterprise-class
analytics platform that helps both business and technical users quickly explore data to develop actionable
insights, without requiring IT intervention.

TIBCO Spotfire is a solution that integrates analysis throughout the entire decision-making process. Uniquely
connecting processes and individuals to events taking place inside and outside the organization, Spotfire allows
the right information to be delivered to the right people at the right time. This is what we call the Two-Second
Advantage.

You can spot new opportunities, best manage risks, and swiftly react to unforeseen events. Your insights and
agility come through the use of highly-visual, self-service analytics, where professionals managing mission-
critical departments and global processes have the ability to immediately and intuitively ask questions and get
answers from their data—anticipating what’s next, taking quick and educated actions—all from using TIBCO
Spotfire

Proposed View of the Central Dashboard:

RFP Point: Access to the overall dashboards is only restricted to the SAP department staff. Centre-level dashboards will be available for designated staff to
view at their discretion.

SAP Users Dashboard for QF Management Team:

Fastest to Actionable Insight

TIBCO Spotfire Analytics empowers users to freely explore their data wherever they are and instantly visualize,
mashup, interact with, and share data at any level of detail, without relying on IT to constantly supply new
datasets. Spotfire helps users answer pressing questions, uncover answers to questions they didn’t know they
had, and even anticipate what happens next. By using Spotfire, enterprises can make the most of emerging
trends and take pre-emptive action—before anyone else—to achieve a competitive advantage.

Dimension-Free Data Exploration Drives Fast, Actionable Insights Spotfire’s easy-to-use visualizations enable
users to quickly uncover answers to their initial questions, while revealing unexpected trends, patterns, and
outliers that are hidden in data. Spotfire supports dimension-free data exploration to enable users to
interactively visualize data without constraints, so they can quickly develop actionable insights. In addition,
Spotfire uniquely enables users to create rich, multi-level map-based analytics to better understand geographic
correlations in data.

Data Mashup Leads to 360-Degree Analysis

To get a complete picture of external and internal environments, Spotfire makes deep data exploration easy,
empowering users to quickly combine disparate data sources, without custom scripting or requiring IT
intervention. With Spotfire, users from across the enterprise can easily access data from analytical and
relational databases, OLAP cubes, flat files, and enterprise applications, and integrate them into a
comprehensive analysis of the entire dataset. Spotfire’s unique data on demand capability, and the ability to
mashup database sources with in-memory sources, enables users to interactively swap massive datasets
quickly and easily so they can develop insights masked by data silos or aggregations.

Predictive and Event-Driven Analytics

Spotfire helps you anticipate opportunities and risks by seamlessly integrating predictive models and real-time
event streams to deliver the Two-Second Advantage.
 It offers the best of both worlds: supplying powerful predictive analytics for the business user, and a broad
array of cutting-edge statistical analysis tools for statisticians and quantitative analysts to rapidly prototype,
develop, and deploy new analytic applications. Contextual Collaboration Spotfire’s capabilities easily support a
collaborative decision-making process—from spontaneous and freeform brainstorming, all the way to
formalized decision workflow.

With Spotfire, you can capture and securely socialize moments of insight, ideas, and hypotheses with peers,
advisers, and customers. These rich discussions can be captured through collaborative bookmarks,
commentaries added to KPIs on a smartphone or tablet, guided analytic apps, corporate portals, and social
platforms, to provide visually compelling context to accelerate the decision-making process.

TIBCO Spotfire offering comes in different product sets that customers usually select a subset from to meet
their current reporting and visualization needs, the next few paragraphs below list and explains these product
sets

TIBCO Spotfire® Analyst

TIBCO Spotfire Analyst allows analysts and 1.
application developers to perform advanced
2.
analytics, create analytic applications and dashboards
and define mobile Key Performance Indicators (KPIs). 3.
Develop analytic applications, dashboards
Build Key Performance Indicators for mobile
Perform advanced data analysis and modeling

Spotfire Analyst makes it easy to build and deploy 4. Use R, scripting

reusable analytic applications over the web, perform
5. Exploit powerful geo-analytics, mapping
pure ad-hoc analytics, driven on the fly by your own
knowledge, intuition, and desire to answer the next 6. View and interact with analytic applications and
question by does all this by letting you interactively dashboards in a web browser
query, visualize, aggregate, filter, and drill into
7. Monitor KPIs
datasets of virtually any size.

With Spotfire Analyst you can also focus on the metrics that matter most to you and your company. Business
metrics or KPIs can be created, personalized, deployed and consumed.

Spotfire Analyst includes advanced data aggregations, functions, transformations, mapping and statistical tools
(to quickly cluster, correlate, and match patterns in your data) and to add greater analytic depth to your ad-
hoc reporting and analytic applications. When used with Spotfire Statistics Services, Spotfire Analyst includes
the tools to incorporate S+ or R programming language scripts seamlessly inside Spotfire applications. Mapping
capabilities include multi-layered map charts with access to TIBCO’s online maps, including the ability to
quickly create map visualizations, display multiple data sets on the same map and analyze data from a
worldwide view to precise street-level precision.

TIBCO Spotfire® Business Author

Bridging the gap between simple dashboards and 1.
advanced analytics applications, Spotfire Business 2.
Author gives business users the power to monitor
KPIs, undertake visual data discovery and create and 3.
to share business visualizations.
Visual data discovery for business users
Create and Share Business Visualizations
View and interact with analytic applications and
dashboards

4. Monitor KPIs

Users can consume up-to-date mobile KPIs and business metrics on their mobile device – iPad, iPhone, Android
and Windows tables and smartphones. Simple, performance-focused views show at a glance how your
business is performing against established targets.

Accessed from a browser with a zero-install footprint, Business Author provides an easy to use and easy to
deploy authoring environment for business users that enables self-service analytics. Business users may extend
 existing analyses to answer more questions or create entirely new analyses. In addition, Business Author
enables the user to create new visualizations, change what is displayed on the axis of visualizations, and even
create their own drill down (details visualizations) with just two clicks of a mouse.

TIBCO Spotfire® Consumer

TIBCO Spotfire Consumer puts the power of guided 1. View and interact with analytic applications and
dashboards
analytic applications and dashboards into the hands
of decision makers in any organization. 2. Mobile monitoring of key performance indicators

Accessed from a browser with a zero-install footprint, Spotfire Consumer extends the reach of the Spotfire
platform to anyone with the knowledge, intuition, and desire to answer the next question. These users take
control of pre-configured analytic applications through interactive querying, visualization, aggregation,
filtering, and drilling into data sets of virtually any size. Ultimately you can expect to reach faster insights with
Spotfire and bring clarity to business issues or opportunities in a way that gets all the decision-makers on the
same page quickly.

Finally, users can consume up-to-date mobile KPIs and business metrics on their mobile device – iPad, iPhone,
Android and Windows tables and smartphones. Simple, performance-focused views show at a glance how your
business is performing against established targets.

TIBCO Spotfire® Server

The Spotfire Server provides the enterprise with a set of scalable, centralized services, giving your organization
complete control over the configuration, integration, deployment and administration of the Spotfire platform.
This single point of integration leverages your existing corporate data management, user directory and
authentication infrastructure. It enables the distribution of analytic applications throughout the enterprise and
provides unmatched scalability and security while reducing the cost of managing applications.

Spotfire SDK enables your organization to turn the Spotfire platform into a fully customized application,
integrated with your unique business process and needs. The TIBCO Spotfire platform has a complete set of
application programming interfaces (APIs) for not only configuring and automating the platform, but extending
it with entirely new capabilities as well.

TIBCO Spotfire® Automation Services

TIBCO Spotfire Automation Services is an add-on to the Spotfire platform that provides the ability to deliver
batch automation jobs through a web service, providing the right data, to the right people, at the right place
and time.

TIBCO Spotfire® Application Data Services

TIBCO Spotfire Application Data Services is an add-on to the Spotfire Server that provides advanced data
connectivity, transformation, caching and management. Spotfire Application Data Services provides direct
connectivity to the data and metadata of the most common enterprise applications. It provides an advanced
foundation for quickly and easily building a “virtual data mart” that sits between a fixed, centralized data
warehouse and Spotfire, giving Spotfire Administrators and Analysts complete control to optimize the data for
use in Spotfire without modifying the data warehouses and other data sources already in place.

Add-ons enable data connectivity to a number of widely used third-party applications: SAP BI, SAP ERP, Oracle
E-Business Suite, Siebel eBusiness Applications and Salesforce.com.

TIBCO Spotfire® Statistics Services

 TIBCO Spotfire Statistics Services is an add-on to the TIBCO Spotfire platform that provides technical and
business professionals with the capabilities to use the latest predictive analytics available in S+ and R
programming language—without requiring expertise in statistics software. Organizations increase efficiency by
giving decision makers self-service access to easy-to-interpret analytic results through Spotfire applications,
while scarce statistical resources deploy and control access to a centralized repository of R and S+ functions,
ensuring only the most statistically valid analytic methods are used.

TIBCO® Enterprise Runtime for R (TERR)

TERR is an add-on that enables customers to integrate and deploy advanced analytics written in the R language
into their own custom applications and grid management systems using an enterprise-quality R-compatible
runtime environment: the TIBCO Enterprise Runtime for R (TERR) engine. Compatible with RStudio™ the
popular open source IDE used by the R community, TERR offers CRAN repository support. The TERR engine can
be directly integrated into custom applications using low-level APIs or via batch calls supporting both local
(multicore) and remote parallelization.

TIBCO Spotfire® Event Analytics

TIBCO Spotfire Event Analytics is a new add-on for
the Spotfire platform that enables Spotfire users to
analyze and optimize real-time processes, and
provides access to a new universe of real-time data
sources. Spotfire Event Analytics can alert users to
events representing opportunities and problems, and
anticipate these events before they occur using
Predictive Analytics.
Operationalize Analysis, and Automate process
monitoring
Events or real-time predictive models trigger
Automation Services to deliver Spotfire analysis
Understand, Anticipate, Act

When important events occur, Spotfire Event Analytics uses Spotfire Automation Services to alert users, and to
prepare and deliver Spotfire analyses that enables users to analyze events in context, mashing up data at rest
with data in motion, and providing the opportunity to immediately take action to drive revenue and reduce
costs. TIBCO Spotfire Event Analytics is composed of TIBCO Streambase modules or TIBCO Business Events
modules.

Portal:

Web Enablement:

Mobile Enablement:

React Native Approach: