1.

1Organization Description

Incorporated in 2004, Tata Sky is a JV between the TATA Group and STAR. Tata Sky DTH

endeavours to offer Indian viewers a world-class television viewing experience through its

satellite television service. The TATA Group is one of India’s largest and most respected

business conglomerates. Tata sky is a leading Direct-to-Home(DTH) service provider in

India,offering DVD quality picture and CD quality sound along with new age interactive

services,subsribe now and experience the revolution in television viewing. Tata Sky now brings

more flexibility in choosing the channels that customer want to watch. Apart from the genre-

based packages made especially for the customer convenience, customer can now also choose

individual channels and make customer own pack. Choose channels on an a la carte basis and

make customer own pack or mix-n-match by adding individual channels to the customer

existing genre-based packages. Tata Sky is set to revolutionize television viewing in India

through its superior digital quality picture and sound. The service aims to the Indian viewer with

Choice, Control and Convenience through its wide array of programming choices and

interactive features. Tata Sky offers viewers a variety of channels ranging from, sports, movies

and music to news and documentaries in quality picture and CD quality sound.

1.2About the Proposed System

Aim:

The project “Tata Sky DTH services” aims at making all the Dth services accessible to the

administrator and users online in their locality and ensures efficiency,transparency &

reliability of providing services online in less time.

 This project would assist Tata Sky DTH services to improve the standard of providing the

services and facilities through the electronic media and enhance the intraction of user through

the internet technology.

This project would maintain the information by the administrator like different type of

packages,interactive services available for the customers,new offers,and changes of term and

conditions for buying,registration,recharge etc or in payment.The admistrator can also maintain

record of customer.

System Objective:

In today’s competitive environment, where everybody wants to be on the top, information plays

very crucial role. As fast as information is accessed & processed it can give good results. Online

computerized system helps to fulfil these goals. Computerization of the official works will help

in doing lot of manual work quickly. It will help in easy storage & access of all information in

short period of time. It removes the manual work of administrator and simplify office

procedures and provide better record management to the organization.And the customer can

search and order online for the services which are provided by the company. The subscription for

Tata sky is available online. To ensure maximum reach of Tata Sky DTH services to the users in

right way in less time the user can pay through credit card, auto debit facility and recharge

voucher online. Payments can also be made by cheque.

System Scope:

 Helping the customer to know about the services provided by the DTH company online.
  The customer can buy dish antenna,recharge,add or change the pakage of dish channel,and

can order a showcase event online.

 Customer can easily check their package,balance in rechargr coupon,expiry date of

subscription any time online.

 Administration can change or updates any information,package rates,offers etc. and can

maintain customer details.

1.3Methodology used for Data Collection:

Data-collection techniques allow us to systematically collect information about our objects of

study (people, objects, phenomena) and about the settings in which they occur.

In the collection of data we have to be systematic. If data are collected haphazardly, it will be
difficult to answer our research questions in a conclusive way.

Various data collection techniques can be used such as:

 Using available information

 Observing
 Interviewing (face-to-face)
 Administering written questionnaires
 Focus group discussions
 Projective techniques, mapping, scaling

1. Using available information

Usually there is a large amount of data that has already been collected by others, although it may
not necessarily have been analysed or published. Locating these sources and retrieving the
information is a good starting point in any data collection effort.

2. Observing

OBSERVATION is a technique that involves systematically selecting, watching and recording

behaviour and characteristics of living beings, objects or phenomena.
3. Interviewing

An INTERVIEW is a data-collection technique that involves oral questioning of respondents,

either individually or as a group.

Answers to the questions posed during an interview can be recorded by writing them down

(either during the interview itself or immediately after the interview) or by tape-recording the

responses, or by a combination of both.

4. Administering written questionnaires

A WRITTEN QUESTIONNAIRE (also referred to as self-administered questionnaire) is a data

collection tool in which written questions are presented that are to be answered by the

respondents in written form.

A written questionnaire can be administered in different ways, such as by:

 Sending questionnaires by mail with clear instructions on how to answer the questions

and asking for mailed responses;

 Gathering all or part of the respondents in one place at one time, giving oral or written

instructions, and letting the respondents fill out the questionnaires; or

 Hand-delivering questionnaires to respondents and collecting them later.

5. Focus group discussions (FGD)

A focus group discussion allows a group of 8 - 12 informants to freely discuss a certain subject

with the guidance of a facilitator or reporter.

6. Projective techniques
When a researcher uses projective techniques, (s)he asks an informant to react to some kind of

visual or verbal stimulus.

Secondary collection:

It consist of information that already exists some where and has been collected for some

specific purpose in the study.It is collected through magazines,books, newpapers,journals,

websites and other approaches.The following website were used for data collection:

http://www.tatasky.com/

http://www.rechargeitnow.com/

This website give the idea that how the online recharge of DTH services is done.

1.5 methodology for system development

Systems design is the process of defining the architecture, components, modules, interfaces, and data for
a system to satisfy specified requirements. One could see it as the application of systems theory to
product development. There is some overlap with the disciplines of systems analysis, systems architecture
and systems engineeringIf the broader topic of product development "blends the perspective of marketing,
design, and manufacturing into a single approach to product development,then design is the act of taking
the marketing information and creating the design of the product to be manufactured. Systems design is
therefore the process of defining and developing systems to satisfy specified requirement of the user.
The basic idea is to develop a system through repeated cycles (iterative) and in smaller portions
at a time (incremental), allowing software developers to take advantage of what was learned
during development of earlier parts or versions of the system.

Learning comes from both the development and use of the system, where possible key steps in
the process start with a simple implementation of a subset of the software requirements and
iteratively enhance the evolving versions until the full system is implemented. At each iteration,
design modifications are made and new functional capabilities are added.

The procedure itself consists of the initialization step, the iteration step, and the Project Control
List. The initialization step creates a base version of the system. The goal for this initial
implementation is to create a product to which the user can react. It should offer a sampling of
the key aspects of the problem and provide a solution that is simple enough to understand and
implement easily. To guide the iteration process, a project control list is created that contains a
record of all tasks that need to be performed. It includes such items as new features to be
implemented and areas of redesign of the existing solution. The control list is constantly being
revised as a result of the analysis phase.

The iteration involves the redesign and implementation of a task from the project control list, and
the analysis of the current version of the system.

Following are the goals for the design and implementation:-

 Iteration is to be simple.
 Straightforward.
 Modular.
 Supporting.

The level of design detail is not dictated by the interactive approach. In a light-weight iterative
project the code may represent the major source of documentation of the system; how-critical
iterative project a formal Software Design Document may be used. The analysis of an iteration is
based upon user feedback, and the program analysis facilities available. It involves analysis of
the structure, modularity, usability, reliability, efficiency, & achievement of goals. The project
control list is modified in light of the analysis results.

Phases Iterative waterfall model development:-

Incremental development slices the system functionality into increments (portions). In each
increment, a slice of functionality is delivered through cross-discipline work, from the
requirements to the deployment. The unified process groups increments/iterations into phases:
inception, elaboration, construction, and transition.

 Inception identifies project scope, risks, and requirements (functional and non-functional)
at a high level but in enough detail that work can be estimated.
  Elaboration delivers a working architecture that mitigates the top risks and fulfills the
non-functional requirements.
 Construction incrementally fills-in the architecture with production-ready code produced
from analysis, design, implementation, and testing of the functional requirements.
 Transition delivers the system into the production operating environment.

Each of the phases may be divided into 1 or more iterations, which are usually time-boxed rather
than feature-boxed. Architects and analysts work one iteration ahead of developers and testers to
keep their work-product backlog full.

Choice of Platforms

Software Required Developing This System:

Operating Windows XP, Windows Vista,

System Windows 7
Front-End Microsoft Visual Studio 2008

Tool
Language ASP.Net

Backend SQL Server

Hardware Requirement:

Processor P IV & higher versions

RAM 32 MB

HDD 4.1 GB