INTERNSHIP REPORT

SME BANK LTD

GUJRANWALA

PRESENTED BY:
KINZA AHSAN ULLAH

PRESENTED TO:
SIR SAYEED AHMAD AWAN

DATE: 5 DECEMBER 2018

TABLE OF CONTENT
 EXECUTED SUMMARYY
 ACKNOWLEDGEMENT
 HISTORICAL OVERVIEW
 INTRODUCTION OF SME BANK
 MISSION STATEMENTS
 OBJECTIVES
 ORGANIZATIONAL STRUCTURE
 SWOT ANAYSIS(strength, weakness,
opportunities, threats)
 WORK DONE BYE ME IN SME BANK
DEPARTMENTS
 SKILLS ACQUIRED
 BIBLIOGRAPHY
 CONCLUSION
EXICUTED SUMMARY
The banking structure in Pakistan imply of the following types, state
bank of Pakistan, Exchange bank of Pakistan, Commercial bank of
Pakistan, Cooperative banks, Saving banks, specialized credit
institutions and Islamic banking. The state bank of Pakistan is the
central bank of the country and was established on July 01, 1948. The
network of bank branches now covers a very large segment of national
economy. The State Bank of Pakistan issues the shares of these
periodically. Bank employees and other common peoples can also
purchases these shares and earn profit.
To open an account the customer has to meet the general banking
manger with an introducer. The procedure begins with the punching of
accounts opening form to the customer file i.e. customers master file.
Before closing any account, bank send letter to the account holder for
informing him that his account is going to be closed. There is need an
approval from higher authority to close any account current deposits are
those which are payable to bank whenever demanded by the customer.
Bank does not pay any profit on current deposits. The following are the
financial products/services of PLS Account, saving Account, Term
deposit and foreign currency accounts. As part of financial sector
restructuring program of Government of Pakistan, Regional
Development Finance Corporation (RDFC) and small Business Finance
Corporation (SBFC) were amalgamated into SME Bank Ltd effective
January 1, 2002.
The bank obtained its business commencement certificate on April 16,
2005 which became effective from the date of its issue. The bank is now
a scheduled commercial bank engaged in the business of banking with
the primary objective to support and develop small and medium
Enterprise (SME) sector in Pakistan by providing necessary financial
assistance and business support services on a sustainable basis. The
Bank is operating through a network of 13 commercial banking
branches. Based on the latest credit rating report dated June 23, 2009
issued by JCR-VIS credit Rating company limited, credit rating of the
bank was BBB(Triple) in the long term and A-3 (A three) in the short
term.
NIFT (National institutional facilitation technologies), this institution
plays an important role, or an intermediary part in the confirmation
processes of the clearing procedures. Through NIFT all the clearing
procedures. Through NIFT all the clearing are to be held, where NIFT
and SBP (State Bank of Pakistan) are not available then OBC (Outward
building collection) takes place.
 ACKNOWLEDGEMENT
Internship is an important part of this semester. Students are required to
submit an internship report and take viva. Degree not granted unless we
complete internship and submit an internship report.
I would like to express my deep gratitude to all those who helped me in
preparation of this internship report and I would like to acknowledge my
pleasure to all those who helped me during this entire process.
At the very beginning, I would like to thanks our respectable teacher
Mam Saba. I am thankful to her continuous support.
It is great pleasure to prepared internship report on SME Bank Trust
plaza Gujranwala. I would like to thanks all members of my organization
and special I am thankful to following people at SME Bank that helped
me as much as possible during a short extent of time.
Sir Sayed Ahmad Awan (Branch chief Manager)
Sir Imtiyaz Ahmad (credit officer)
Sir Gulzar Ahmad (Cad Manager)
Finally my sincere gratitude goes to my family, friends classmate and
colleague who helped me whenever I needed.
 HISTORY

The SME Bank was formed and incorporated as a public limited

company under the Companies Ordinance 1984. The Government of
Pakistan is the major Shareholder of the bank. As part of financial
sector restructuring program of Government of Pakistan, Regional
Development Finance Corporation (RDFC) and small Business Finance
Corporation (SBFC) were amalgamated into SME Bank Ltd effective
January 1, 2002. SME bank Ltd was established to exclusively cater to
the needs of the SME sector. It was created to address the needs of
this niche market with specialized financial products and services that
will help stimulate SME development and poor growth in the country.
The bank is operating through a network of 13 commercial banking
branches. Based on the latest credit rating report issued by JCR-VIS
Credit Rating Company Limited, Credit rating of the bank was BBB
(Triple B) in the long term and A-3 (A three) in the short term.
The most significant initiative taken by the government for the
development of the SMEs bank is the establishment of small and
medium enterprise (SME) bank to arrange speedy financial assistance
for these marl practices at the top led to both corruption and inefficiency
at the lower level. Soon, both the organizations became a liability in the
form of huge non-performing loans, they ceases to be of any help to
SMEs and actully ended up as being liabilities on the nations
exchequer. The reasons for this state of affairs are many but can be
summarized as follow.
• Government and political interference.
• Lack of adequate skills in these institutions.
• Weak internal controls and procedures.
• Rampant corruption and other integrity issues.
For ensuring speedy financial support to the approved project, SME
bank has been established under the Companies ordinance 1984, as a
public limited company with initial paid-up capital of Rs. 1 billion. The
operations of the bank commenced from January 1st, 2002. the bank
came into being after 20 months of hard work that involved major
revamping of the small business finance corporation (SBFC), SME bank
limited ( the bank) is a public limited company incorporated in Pakistan
on October 30, 2001 under the companies ordinance, 1984 having its
registered office at 40-Jang building A.K Fazal ul Haq road, Blue area,
Islamabad.

INTRODUCTION OF SME BANK

SME’s basic purpose is to provide loans to the small borrowers who

have the ability and experience in different sector but they not have
resources for starting their own business so the Government started
SME Bank in 2002 after the merger of SBFC and RDFC for the
providing loans facility on easy terms and conditions and also these
loans are provided to the borrowers on low interest rate as compared to
the market rate. Now I explain some back ground of SBFC and RDFC.

It is true that Government owned and managed financial institution in

Pakistan, as indeed in other parts of the world, have not been able to
deliver services efficiently. It is with this understanding that the
Government of Pakistan has now decided to reduce the number of
Government owned institutions and to exit from their ownership.
However, it must also be remembered that the role of Government is to
regulate and monitor a uniform growth for all sectors of the economy. In
this context, the SME in Pakistan have lacked access to financial
assistance from formal financing source. Private sector financial
institution have failed to deliver effective financing to SMEs. As such,
there is a role for the Government to intervene for a short period of time
to ensure that SMEs can access credit. Hence, the SME Bank has been
formed with Government ownership. However, the Government is
conscious of the fact that this intervention would be for a short period of
time and a plan has already been chalked out for the Government to
exit from the SME Bank
Small and medium enterprises or SMEs, also called small and medium-
sized enterprises and small and medium-sized businesses or small and
medium businesses or SMBs are companies whose headcount or
turnover falls below certain limits.
The abbreviation SME occurs commonly in the European Union (EU)
and in international organizations, such as the World Bank, the United
Nations and the WTO. The term small and medium-sized businesses or
SMBs has become more standard in a few other countries.
EU Member States traditionally had their own definition of what
constitutes an SME, for example the traditional definition in Germany
had a limit of 500 employees, while, for example, in Belgium it could
have been 100. But now the EU has started to standardize the concept.
Its current definition categorizes companies with fewer than 50
employees as "small", and those with fewer than 250 as "medium". By
contrast, in the United States, when small business is defined by the
number of employees, it often refers to those with less than 100
employees, while medium-sized business often refers to those with less
than 500 employees. However, the most widely used American
definition of micro-business by the number of employees is the same of
that of EU: less than 10 employees.
In most economies, smaller enterprises are much greater in number. In
the EU, SMEs comprise approximately 99% of all firms and employ
between them about 65 million people. In many sectors, SMEs are also
responsible for driving innovation and competition.

Corporative overview
Small and medium enterprises or SMEs, also called small and medium-
sized enterprises and small and medium-sized businesses or small and
medium businesses or SMBs are companies whose headcount or
turnover falls below certain limits. The abbreviation SME occurs
commonly in the European Union (EU) and in international
organizations, such as the World Bank, and the United nations. EU
Members states traditionally had their own definition of what constitutes
an SME, for example the traditional definition in Germany had a limit of
500 employees as small, and those with fewer than 250 as medium. By
contrast, in the United States, when small business is defined by the
number of employees, it often refers to those with less than 100
employees, while medium-sized business often refers to those with less
500 employees According to State bank of Pakistan Definition of small
enterprise

Definition of small enterprise

A small enterprise (SE) is a business entity which meets the following
parameters
Number of employees Annual sales turnover
 Up to 50 Up to RS. 150 MILLION
Including contract employees
Further, an entity has to fulfill both the criteria of number of employees
and sales turnover for categorization as small enterprise. However, in
cases where an entity fulfils one parameter of se and its second
parameter of SE and its second parameter falls within the range
prescribed for medium enterprise (ME) or above the upper limit
prescribed for ME, then the subject entity shall be classified as ME or
commercial /corporate entity as the case may be.
Definition of medium enterprise
Medium enterprise (ME) is a business entity, ideally not a public limited
company which meets the following parameters
Number of employees Annual sales turn-over
51-100 (trading MEs) Above RS 150 million and up to RS
800 million
51-250 (manufacturing & service
MEs) (All types of medium enterprises)
Including contract employees.
Further, an entity has to fulfill both the criteria of number of employees
and sales turnover for categorization as medium enterprise. However,
when an entity one parameter is as per ME criteria and its second
parameter is as per SE criteria, than subject entity would be categorized
as ME. Similarly, when an entity one parameter is as per ME and its
second parameter is above the upper limit prescribed for ME, then the
subject entity shall be categorized as commercial/corporate entity.
for categorization as medium enterprise. However, when an entity one
parameter is as per ME criteria and its second parameter is as per SE
criteria, than subject entity would be categorized as ME. Similarly, when
an entity one parameter is as per ME and its second parameter is
above the upper limit prescribed for ME, then the subject entity shall be
 VISION
We will be the leading institution for providing financial assistance for
the development and support of Small and Medium Enterprises (SMEs)
in Pakistan.

We will respond to the needs of Small and Medium Enterprises by

developing a team of dedicated professionals, and specific products,
focused on the financing need and limitations of SME sector.

We will through support of the SME sector, contribute to the growth of

local entrepreneurs, develop export markets and provide employment
opportunities in the country
 MISSION

To support & develop the SME sector in Pakistan

By providing the necessary financial

And

Technical assistance on a sustainable basis.

To able SME sector to contribute to economic development through

value addition & exports, promote entrepreneurship

And

Create employment opportunities

Hierarchy

President & CEO

Special Advisor
to President

Marketing & Business Special Assets Audit and Interna

Human Resource Accounts and
Services Division Development Management Inspection Investigati
Division Finance Division
Human Resource Small Loans
Development Recovery GAD
Division Department

Project Loans
Human Resource
Operations Recovery FD
Department
2. ORGANIZATIONAL STRUCTURE
Internal Customer SME Recovery
Related MAD
Department Department
LAHORE BRANCH

SME Bank Ltd. BAD

Lahore main branch

Gulburg 111 CRD

LAHORE,

Ph. # (042) – 5772135-36 PCVD

KARACHI BRANCH
SME Bank Ltd.

Karachi Main Branch

B/9-B/3, Near Post Office, S.I.T.E

KARACHI

PH # (021)2587144-6

LAHORE BRANCH
SME Bank Ltd.

Alamgir Building Ground Floor,

17-Edwards Road, (Mouj Darya Road)

LAHORE CITY,

PH # (042) 7220663, 7221008, 704621-8-9

KARACHI BRANCH
SME Bank Ltd.

Federal B-Area Branch, S 4 S 5

Latif Tarrace, Plot # St -4-d, Block 20

FEDERAL B-AREA KARACHI

Ph. # (021) 6366946, 8258262

LAHORE BRANCH
SME Bank Ltd,

45-Ravi Road Branch,

LAHORE

Ph. # (042) 7707247, 7707269, 7707327

KARACHI BRANCH
SME Bank Ltd.

Plot # LS-4, Sector 12, Orangi town Branch,

KARACHI

Ph. # (021) 6653424-5

PESHAWAR BRANCH
SME Bank Ltd,

State Life Building,

Ground Floor, 34- The Mall,

PESHAWAR

Ph. # (041) 9220481-4

FAISALABAD BRANCH

SME Bank Ltd.

P-341-B, People Colony No. 1,

Satyana Road,

FAISALABAD

Ph. # (041) 9220481-4

GUJRANWALA BRANCH

SME Bank Ltd.

26-27-J, Trust Plaza, G.T. Road,

GUJRANWALA

PH. # (055) 9220767, 9200443

SAILKOT BRANCH

SME Bank Ltd.

Ground Floor, Al-Amin Building,

Opp. SCCI paris Road,

SAILOKT

Ph. # (0520 4266055, 9250566-7

RAWALPINDI BRANCH

SME Bank LTD.

Junaid Plaza, Iqbal Road,

Near Committee Chowk,

RAWALPINDI

Ph. # (051) 5553902, 5553922

ISLAM ABAD BRANCH

042-35218601-35218602 35218604

SME BANK ltd

56-F Nazimuddin Road

F-6/1 Blue Area

QUETTA BRANCH

SME Bank Ltd.

M.A. Jinnah Road,

QUETTA

Ph. # (081) 2836816

Fax # (081) 2836817

SME BANK LTD. BRANCHES

City Number of branches

Islamabad 1
Karachi 3
Peshawar 1
Rawalpindi 1
Gujranwala 1
Faisalabad 1
Quetta 1
Sialkot 1
Lahore 3
Strength
• On the basis of increasing deposits with the new scheme and
targets achievements shall maintain profitability and liquidity.

• SME Bank has accustomed and skilful management team.

• Senior management and management team shall be commi

dedicated to achieve company goals.

• After increasing branch network and regions show strong b

customer relation-ship. Intensive interaction has provide to staff to
loyalty and customer relationship.

• Experienced relationship officers promote small loans under d

risks increase the potential and possibilities of recovery.

• Management and recover teams acquired good knowled

understanding of land revenue, banking courts and other laws to
operations.

• Government support for providing finance for the promotion of SM

in the country.

• Quick responses of applications and sanctioning of loans wit

weeks.

• Recovery of bad debts in millions is also increasing the profit of the

• Due to attractive salaries and packages the management appoint

qualified and experienced officers and staff which increas
profitability and reputation of the bank.

Weakness
• This bank is totally depends on the recovery of the loans if this ban
achieve its recovery targets this bank is facing loss.

• High expenses on vehicles and fixed assets for benefiting staff of t

OPPORTUNITIES
 This bank is going toward the privatization after the change of
management and new policies and strong financial position this
bank shall be perform successfully.
 Automation of operations shall lead to efficiency and productivity.
 Experience and skills of staff may open new avenues for
achievement of goals.
 Increasing over dues of other banks and institutions shall provide
opportunities for company to grow.
 Large branch network and regions shall always provide edge for
achieving corporate goals.
 Fund based and non-fund based assistance to SMEs at down
end market shall lead to strengthen small, medium and large
industries.
 Every business need financial assistance for improve and
increase the productivity of the business if SME Bank increase
the network of its branches then this sector going towards the
success and our country is also increase the GDP rate the
standard of the peoples of Pakistan is also go upward.

THREATS
 Ignorance and small no of borrowers and deposits is creating
hurdles for the government for windup of this business.
 Economic recession is also created hurdles for the small
borrowers.
 Cost increase may cause concern to the government as they only
shareholder of company.
 Due to politics in this is sector is creating hurdles for the owners
of SME because they influencing for providing loans to the
relatives and family members who are after some time write off.
 Privatization threat is also decrease the efficiencies of the
employee of the bank.
 Pakistan is a developing country and out debt burdened economy
is a major threat for the banking business.
 The adopting of online system and developing of web sites by
other banks can create a threat to the bank/
 The employee turnover can create a serious problem for the
bank.
 Start of evening banking by some banks
Work done by me

1ST 2ND & 3rd WEEK

1st 2nd & 3rd weeks I work in operation department. Operational

manager Sir Rehan Ahmad sadiqi, Mam shazia (CD Incharge), Mam
Iqra zulifqar (General banking officer) and Sir Tariq Mehmod (Cash
officer) treat me very nicely. In this operation department I have
experienced a lot and learned very much. I have also practically
experience in this department. I learned and observed all types of
accounts, how open an accounts, all types of clearing inward clearing
outward clearing collection of utility bills pay orders transfer and
remittance. I explain all work done by me
I learn about
1. Cash management
2. Collection of utility bills
3. Account opening
4. Clearing
5. Transfer
6. Remittances

Cash management
This department deal with the cash which involves cheque payments by
the customer and receipt of the cash deposited by the customer
accounts. This is very important and liquid asset. Nobody is allow to
enter this department or not leave the area freely because this
department directly deal with the cash mostly frauds are made in this
department. This procedure of cash payment and receipt of cash is
given below.

Cash payment
  In this department I learn about cash payment. Which I explain
with detail
 First of all cheque is presented to the cashier.
 It should not be out dated.
 Not anything overwriting on it.
 Receive two signatures of the customers on the back side of the
cheque.
 Check the difference between amount and figures.
 It should not be crossed.
 If the amount of the customer cheque is exceed the amount of the
customer balance it will be automatically appear in the computer
sheet.
 Finally the cheque goes to the operational manager who check
the signatures and check the condition if there is no problem then
the operational manger sign on the cheque if there is any doubt
the transaction may be cancel.
 After sign of the operational manager the cheque is finally return
to the cashier for payment
 If the cheque is dishonored due to any reason, charges are
deducted from the account of the customer as a penalty.

Receipt of cash
Receipt of cash involves the following procedure
 The depositer mention the account number, name the account
holder and amount which he wants to deposit.
 The slip give to the cashier he enter it into PIBAS by crediting the
account
 Finally the transaction regarding deposit of cash is supervised by
the operational manager and the transaction is permanently
record in the computer
This books are maintained in the cash department
 Receiving cash book
 Paying cash book
 Cash balance book
Cash receive registered
In this register record all the amount which is receive from the customer
during the day and also mention the customer account number and
customer name. All the cash which is receive it is record on the cash
book and also record in the excel sheets.

Cash paid registered

In this book all the department during the day are recorded after
receiving the cheque from the customer verifies the signature and post
it in the computer. The cashier makes payment and record in this book.
At the end of the day all the payments are must be tallied with the
computer amount.

Physical checking of the closing balance

Total opening balance plus receipts minus payments is equal to closing
balance
Opening balance + receipts _payments = closing balance.

Cash required in emergency

A certain amount of cash is kept in the bank locker for meeting daily
requirements but if the further cash required in emergency due to some
heavy payments such cash is called from NBP. Maximum limit for
keeping cash in SME bank is 6 million when the cash exceed transfer to
the NBP. This department is also responsible for

 Providing of the new cash

 Receipts of the cash against remittances
 Disposal of soiled, mutilated & defective notes
 Payments of cash bank expenses
 Online transactions
 Receipt/Payment of cash against sale/purchase of prize bonds.
 Updating the cash stamps
 Sorting of cash
Collection of utility bills
SME BANK collects utility bills on behalf of WAPDA, SNGPL, and
Pakistan Telecommunication Corporation Limited by putting the stamp
on the utility bills “Utility Bill Received”, Date of payment, Signature of
the officer receiving the utility bills. After receiving utility bills a list is
made on the form which is called Bills scroll form. One copy of the scroll
is with the bank for evidence whereas the original copy with the receipt
of the bills is sent to the billing department of the respective corporation
and one copy is retained for branch vouchers record. The bank charge
commission on the bills. This commission of the bank is about Rs.8/-
per bill collected which is received from respective organization.

Account opening
The banks performs many functions one of them is account opening it is
very important function of the bank. The procedure of opening an
account is very simple anybody who is the minor can easily open his
account. During the internship in SME bank, I learned a lot of about
opening an account. I observed and learned the procedure of opening
an account. I think opening an account is a contractual relationship
between the banker and the customer. Further I am going to explain the
procedure and requirements of the bank that are necessary for opening
an account.

Introduction and preliminary investigation

Before opening an account the preliminary investigation is necessary of
the person who is going to open an account. SME determine the
prospective customer integrity, respectability, occupation and the nature
of the business. Preliminary investigation is the necessary for the
following reason.
 Avoid frauds.
 Safeguard against unintended overdrafts.
 Inquiries about client.

Documents and general procedure for opening an account

 Account opening form.
 Specimen signature card.
  Cheque book requisition.
 Know your customer (KYC) form
 Verysis
 Letter of thanks.
 Cheque list.
 Issuance a cheque book
 Account number

Account opening form

It consists of the name of applicant, occupation, father name, date of
birth, marital status, CNIC NO, telephone/mobile number, initial deposit,
nature of account, type of account is also mention and complete
address of the person opening the account are written in the columns
that are provided in the form. Signatures are obtained from the
customer where it is required. These signatures should be usual
signatures and he would operate the account with them.

Specimen signature card

This card contains two signatures of an applicant, applicant account
number, account type, branch name, branch code, title of account. It is
attached with the account opening form. Banks used this card at the
time when receive the cheque, the bank compare the signature of the
customer for avoiding the fraud. The signature of the customer scanned
and saved in PIBAS.

Cheque book requisition

Cheque book requisition slip contains applicant account number,
account type, branch name, branch code, title of account, Signature of
account holder where it is necessary. It will be attached with an account
opening form.

Know your customer (KYC) form

In the banking sector there is possible for money laundering, terrorist,
financing transfers. The importance of know your customer due to
diligence has increased. There are also two factors of risk, high risk and
normal risk is also mention in accounting form. It is most important form.

Letter of Thanks
Bank prepares letter of thanks for the appreciation of the account holder
because bank gives a chance for providing better services to the
customer. This act promotes good will among the customer. Letter of
thanks also verify the customer address, sending one copy to introduce
of the account in the bank and one copy send to the customer address.

Check list
After completing all the required documents the account opening officer
tick the documents which he/she attached for opening of an account.

Account number
When all formalities completed than final approval has taken from
operational manager. After it the branch manager allotted a account
number to the customer. All information properly record in the computer
and also record account number in writing in cheque book.

Issuance of cheque book

After opening an A/C with the bank, the A/C holder receive a letter of
thanks from bank then after receiving this letter client come to bank and
makes a request in the name of bank for the issuance of a Cheque
book. The A/C holder mentions title of A/C, A/C number, signs it
properly. Normally SME issues a Cheque book having 50 leaves to its
customers. Every Cheque book also contains one leaf that is used for
requisition of another Cheque book.
After opening an account the account holder receive a letter of thanks
from the bank accounts.
I learn about multiple accounts. How we can open an account and
charges of different accounts are different. There are detail of all types
of accounts.
Clearing
Clearing in operational department and also very interesting work
clearing is the process of exchanging the cheques between different
financial institutions through NIFT.I prepared daily clearing bags and
also got too much knowledge about different aspects oClearing is very
important work f clearing. I have a lot of experience about all types of
clearing I learn this types of clearing .
 Inward clearing
 Outward clearing
Clearing simply we can say that “exchange of cheques between two
Banks within the city and outside the city”. It includes the following
things
 Cheques
 Demand drafts
 Pay orders
 Telegraphic transfer receipts
 Pak rupee travelers

Clearing is done on daily basis this function is done through NIFT.

Difference types of clearing
 Inward clearing
 Outward clearing

Inward clearing
Inward clearing happens when the account holder draws a cheque in
favor of non SME bank account holder. The process of inward clearing
as follow.
 Bank receive cheuque from NIFT.
 The bank properly verifies the cheque. Then check the balance of
the customer account. If any default is found then the officer will
mark the cheques as return.
  If no default is found then the officer post the cheque by debiting
the customer account.
The particular of the return cheques are entered in the Inward cheque
return register and return to NIFT.

Types of inward clearing

Inward local clearing.
Inward city clearing.
Inward same day clearing.

Outward clearing
Cheques drawn by Non-SME bank customers in favor of SME bank
customers and deposit it Branch are known as outward clearing
cheques
The process of outward clearing is
 Cheques are received by the Operations department.
 The customers in favor of whom the cheque is drawn is credited.
 Clearing stamps are affixed on the cheques.
Then cheques sent to the NIFT for the purpose of clearing
Types of outward clearing
Outward normal clearing.
Outward same day clearing.
Outward city clearing.

Remittance
Transfer of money or equivalent to money from one branch to another
branch of the same bank is called remittance. Now it is become easier
and safer method both for the client and banker to transfer their money
from one branch to another within the city and outside the city.
Originating branch
It is the branch from which money is send to another branch or the point
of origin of remittance.
Responding branch
The branch which receives the instrument or money for remittance is
known as Responding Branch. Remittance mean modes of payment
transfer these modes are
Pay order

Demand draft

1. Pay order
Pay order are made to transfer money within the city and this is a safe
way to transfer money as the person who makes the transfer through
pay o5rder pay in advance. The procedure that is carried out in
transferring money through pay order is as follows.
Procedure for transferring money through pay order.
The customer will come the bank and fill in the pay order application,
giving in the detail to which account the money is being transferred, the
amount etc. and attach but mainly it is made through cheque.
The officer checks all the details in the application, makes out the
charges for the transfer that the customer will pay and then makes the
pay order for the customer.

2. Demand draft

Demand draft is another way in which customers can transfer money

outside the city. There are two types of situations for transfer of money
through demand drafts.
When a customer come to SME Bank to make a DD to transfer money
outside the city is known as outward DD. The customers will fill the
details in a DD application form, and will attach a cheque or pay cash as
he wish. Then the officer will checks all the details and make a demand
draft for the customer.
Inward DD

This is the procedure adopted when the issuing branch sends copy of
the instrument as an advice.

Transfer
There are two types of transfers
 Internal transfer
 Online transfer

Online transfer
Internal transfer take place when a SME Bank account holder draws a
cheque in favor of another SME Bank account holder.
The process for internal transfer is as follow.
Officer of the bank receives the cheque and determine if the cheque is
an internal transfer by looking at the branch code, if they are same then
it is an internal transfer by looking the CD officer will post entries by
credit the account in favor of whom the cheque was drawn and debit the
account that drew it in the banks software.
The cheque will be sent for supervision to the operations manager for
authentication of the entries when supervised, the cheque will be affixed
with the official stamps and kept with the bank.

Online transfer
All those transfer that take place when a SME bank account holder of
other branch draws a cheque in favor of a SME bank account holders
are known as online transfers.
TYPES OF ACCOUNTS
1. Individual Account

A. Single Account

When a single man or woman opens an account in his or her own name
and has the right to operate, it is called individual A/C.

Title of Account

Title of Account should mention the name of the person who operates
the account.

Special Instructions

At the time of opening the account, clear and specific instructions

should be obtained regarding the nominee of the account holder means
after the death of the account holder who will operate the account.

Documents

 Computerized national Identity Card.

 Proof of Income if he / she is a salaried person then
the pay slip or salary certificate of that person.

B. Joint Account

These are the account of two or more persons who are neither partners nor
trustees

Account Opening Procedure

Title of Account

Title of account holder should mention the names of all the joint account
holders.
Special Instruction

At the time of opening the account clear and specific instructions should
be obtained regarding operation of the account and payment of the
balance at the death of one or more joint account holders in the
following manner:-

 The account shall be operated by any joint account

holders singly.
 By either or survivor singly
 By any two or more joint account holders or by any
two or more survivors jointly.
 By all the joint account holders jointly
 By all the survivors jointly.

These instructions as far as possible should be obtained in handwriting

of the parties concerned, under the signature of all the joint account
holders.

Documents

 Computerized national Identity Card of all the joint

account holders.

Mode of Signature

 All joint account holders are required to sign as

applicant and in the column of special instructions.
 Specimen Signature of only those joint account
holders are required who are authorized to operate
the account.

2. Business Account

A. Sole Proprietorship Account

When the owner of the firm operating singly, open an account in his firm
name.
Account Opening Procedure

Title of Account

Title of account must be in the name of the proprietorship concern.

Special Instructions

In case of proprietorship concern, the special instruction should cover

the style of the account and the name of the person who will operate the
account as sole proprietor. For example, if the account to open is in the
name of “Islamabad Cloth Store”, the person who is the sole proprietor
should declare as such.

Documents

 Computerized National Identity Card (CNIC) of

proprietor.
 Declaration for proprietorship concern.
 Proprietorship Stamp
 Letter of request to open the account on the
letterhead of proprietorship.
 Third party Mandate, in case any other person has
been authorized by the proprietor to operate the
account.
 National Tax Number (NTN) but it is optional.

B. Partnership Account

Partnership is a relationship between persons who have agreed

to share profits of a business carried on by all or any of them
acting for all

Account Opening Procedure.

Title of Account

Title of account must be in the name of the firm as declared by the partners.

Operational Instructions

 Operations on the account must be allowed

strictly in accordance with the instructions given in
partnership mandate and Declaration (Part III) in
terms of section 25 of Partnership Act 1932.
 According to Partnership deed, if given.
 Documents

 Copy of Computerized National Identity Card of all the partners.

 Copy of registration Certificate (if a registered firm)
 Letter of request to open the account on the letterhead of
partnership.
 Partnership Stamp
 Partnership Deed
 Third Party Mandate, if third party is authorized to operate the
account.
 NTN (optional)

C. Joint Stock Company

Section 2 of the Companies Act, 1913, defines companies as

“An association of individuals for the purpose of profit,

possessing a common capital contributed by the members
constituting it, such capital being commonly divided into
shares of which each possess one or more and which are
transferable by the owners.”

Account Opening Procedure

Title of Account

Title of account should be exactly in the same name and style as

mentioned on the memorandum and article of association.

Special Instructions

All the special instructions should be given to the bank in the form of
Resolution of Board of Director.

Documents

 Computerized National Identity Card (CNIC) the

entire Director attested by company CEO.
 Resolution of Board of Director passed under
Company’s seal to open account.
 Memorandum and Article of Association
 Certificate of Incorporation Form 29 (B) (Lasted
Copy). Company secretary will certify all these
copies.
  List of Directors and authorized signatories.
 Certificate of Commencement of Business (for Public
limited company’s only).

D. Minor Account

Account Opening Procedure

The natural guardian who signs both Account Opening Form and
Specimen Signature Card can open account in the name of minor

Title of Account

The title of account should clearly indicate both the names of minor as
well as guardian in the following manner.

e.g. Usman Khalid (minor) Muhammad Ali (Guardian)

Special Instructions

The guardian will continue to operate the account even if minor attains
the age of majority

Documents

 Computerized National Identity Card of Guardian

 Form “B” of minor
 In case guardian is appointed by the court of law
then attested copy of guardianship certificate be
obtained and placed on record.

E. Illiterate Person Account

Before opening such account the illiterate person should be informed

that he / she cannot issue Cheques in favor of any other person.

Account Opening Procedure

Title of Account

Name of account holder should be written in block form

Special Instructions

Personal Withdrawal

Documents

 Copy of Computerized National Identity Card

 Two attested photographs to be obtained for pasting
on AOF and other on Specimen Signature Card.
 Thumb Impressions

Male -------- Left Hand Thumb Impression

Female ------- Right Hand Thumb Impression

4th, 5th & 6th WEEK

In 4th, 5th and 6th week they assigned me work in credit department sir
imtiyaz who is a credit officer and sir Sayeed Zahir Abas who is a credit
manager trained me very nicely and I learned a lot of things in this
department. My supervisors taught me each and every thing, the
function of this department is to provide the loan to the customers in
order to running their business. SME bank provided loan to the
customer if they fulfill the criteria that is stated by the state bank of
Pakistan. In this department I learn about all types of documents that
are provided by the customer and provided by the credit officer. I have
full command on credit files and procedure. Credit team trained and
help me in every step for better understanding so now I am able to work
independently. I learn about
 Different types of products
 Credit policy and procedure
 Credit proposal
 Credit processing procedure
I am going to discuss each and every thing that I learn and observed in
credit department with detailed.
Credit Products
Medium term running finance
Running finance
Term loan for fixed assets
Term loan for working capital
Finance facility of agriculture produce (SBP Line)
I learn about all types of credit products and I also learn about the tenor,
markup rate, payment structure and security which I explain in the topic
of banking products.

Credit policy and procedure

When SME Bank giving loan to the customers follow the criteria that
stated by the state bank of Pakistan, for this purpose credit officers
collect the information about the customers and her present business.

Eligibility criteria and procedure

 Individual, sole proprietors, partnership, private and public limited
Company can take loan.
 The business should be running position and must be working at
least 3 year.
 The business must have commercial or residential property to
mortgage, which must have more value than the requested
amount of loan.
 25 to 55 year individuals, sole proprietors and partners, private
Ltd and public Ltd companies.

Personal information
 CNIC
 Adress
  Local information
 Market links
 Family backgrounds
 Supportive links in business from family

Business information

 Stock detail
 Receivable list
 List of payable
 Business place
 Purpose of loan
 Utility bills
 Financial statements

Security information
 Mortgage of the property
 Hypothecation of stock, plant and machinery
 Financing against government securities

Document provided by the customer

 Loan application form(Applicant and Guarantor)
 2 copies of new CNIC on whole paper(Applicant and Guarantor)
 2 passport size photographs(Applicant and Guarantor)

Rent agreement with the lesser with ownership proof at least covering
the loan period
 Copies of last paid utility bills
 Last 6 months bank statement
 Detail of stocks, machinery, receivable and payable
 Guarantor’s worth proof (copy of sale deeds, salary slip etc)
 Partnership deeds and form C (if applicable)
 Documents of property to be mortgaged like
 Copy of sales deed of the property
 Fard Malkiat Jmabandi (copy of ownership detail)
  Aks Shajra (Surroundings of the collateral)
 Naqal-e-Inteqal (Copy of mutation)
 Approved building plan
 NEC (Non encumbrance certificate)
 Valuation certificate from PBA approved evaluator
 Legal opinion from lawyer on bank’s panel (Pre-disbursement
opinion)
 NTN and copy of last income tax returns (optional)

Documents prepared / Work out by the credit officer

 Approval sheet (Proposal)
 Risk rating sheet
 Project site visit report
 Check list of credit related SBP’s prudential regulation
compliance
 Project appraisal report (Data on loan)
 Sponsor’s verification report
 Guarantor’s verification report
 Certificate valuation of collateral
 Desktop Evaluation (Upon renewal)
 Renewal Form (Upon renewal)
 Financials (If not maintained by the business)
 Veri-sys form
 Borrow basic fact sheet
 Loan tracking sheet
 Checklist of credit officer
 ECIB (Electronic Credit information Bureau)

Credit processing
 Identification of project
 Application form
 Preliminary screening
 Credit analysis
  Project management system entry (PMS)
 Approval authorities

Identification of projects
Identify the project that is suitable for SME Bank or not, it is primary
responsibility of credit officers. Project may be identify through direct
contact and promotions. The credit officer is responsible for the
appraisal of the projects.

Application form
Application forms and information are to be given out to potential
applicants free of cost. However, prior to giving an applicant form, the
credit officer will hold a preliminary discussion with the applicant to
assess whether there exist a reasonable business plan.

Preliminary screening
This is an initial screening of the proposal to decide whether to
undertake further evaluation as such the time to take this decision
should minimal. We check the project feasibility by looking upon the
merits of the proposal. Its check that project is physically has worth or
not, credit officers visit and check the plant, machinery, stock, financial,
working procedure of the products and for this purpose every credit
officers 5’C,s of credit special for credit analysis of the project.

Credit analysis
For credit analysis the credit officer cheeks the following 5Cs
Character of the customer
Capacity from cash flow, products, services, customers, market
strategy, competition and
Suppliers of the borrowers
Collateral
Condition
And capital of the client.
Project management system (PMS)
For proposal considered viable, the project details are entered into the
PMS and a client PMS identification number is generated. Presently,
this will be done manually in registers to be maintained at branch level.

Credit Appraisal
It contain the data on client name of business, amount of financing, loan
ID, business activity, experience, employee, shareholders, location.
Previous loan experience, management, structure of ownership, future
prospects, possible risk and insurance arrangement etc.

Appraisal fee
In case of approved proposal the appraisal fee should be recovered.

Assessment report
A credit officer has to attach certain verifications for the assessment
made by him during the course appraisal.

Evaluation
Evaluation of immovable property offered as collateral is mandatory
before making the decision for financial assistance. It should be the
valuator of approved SME bank panel.

ECIB (Electronic credit information Bureau)

A Credit Information Bureau is an organization that collects and collates
credit data on borrowers from its member financial institutions. The
financial data is then aggregated in system and the resulting information
(in the form of credit reports) is made available on request to
contributing member financial institutions for the purposes of credit
assessment, credit scoring and credit risk management. The major
purpose of this database is to enable the financial institutions to know
the credit history of their prospective customers thus enabling them to
make a more prudent decision.
It is mandatory for banks to obtain CIR of their prospective and existing
borrowers before extending/renewing any financial facility of RS.
500,000 and above. However, before allowing any facility, the banks /
DFIs shall preferably obtain credit report from the Consumer Credit
Information Bureau of which they are a member. The report will be
given due weight age while making credit decision.
All member financial institutions are required to submit entire borrowers’
records online to CIB on monthly basis. This information is submitted
within a period of fortnight from the date of close of month.

Two types of reports can be generated from ECIB system:

1. Consumer Credit Information Report
2. Corporate Credit Information Report
1. Consumer Credit Information Report:
All individuals and sole proprietors are placed under the category of
“Consumer Borrower” and are reported against their unique
identification codes (Computerized National Identity Card Numbers
(CNIC) and Old National Identity Card Numbers where CNIC numbers
are not available with financial institutions). The system also has the
provision for consumer credit and default history for the last 12 months.
2. Corporate Credit Information Report:
Partnership concerns and corporate entities (both listed and unlisted)
are categorized under “Corporate Borrower”. The system provides
unique borrower code to each entity/concern. Member financial
institutions are required to report all financial obligations under unique
borrower code assigned to each entity/concern. The corporate credit
information report contains details of outstanding liabilities (fund and
non- fund based), position of overdue, details of litigation, write-offs,
recoveries and rescheduling and restructuring.

Verisys
Having developed the multi biometric National Identify Card for Pakistan
backed up by the large centralized national database in the world. Using
NADRA strong network infrastructure, a reliable and efficient mode of
connectivity is provided to clients. SME bank also verify the CNIC of its
customer through online verification system of NADRA. I understand
and observed it easily.

Financials
These are the financials that must be constructed by the credit officers.
Balance sheet
Profit and loss
Cash flow statement
Asset conversion cycle
This financials must be prepare of current and projected.
I also learn about basic borrower fact sheet and risk rating sheet. Basic
borrow fact sheet is include borrowers profile, management structure,
corporate status, nature of business, limit requirements, primary and
secondary securities. Include all the information about owners and
guarantors. In which Risk rating sheet the risk manager properly check
ratios and the background of the person. An effective management of
credit risk requires that the risk is identified and measured properly. One
of the building blocks of credit risk management is the process of
properly evaluating the obligor, not only at the time of initiating
relationship but also regularly during the course of continued
relationship.

Approval sheet and letter of decline

Approval sheet basically is a summary of the project and also highlights
all the basic and major information about the business along with credit
history and all types of securities. The sign of credit committee
members are must on this document. In case the proposal is decline,
letter of decline will be sent to the customer by branch. After completion
the credit proposal the case will send to the risk manager how has to
rectified errors those are highlighted by the risk manager. The loan 5
million or less than five million discus in the branch and if the loan is
more than five million are sending to Central Credit Committee at head
office. After approval in BBC, the minutes of the meeting has send to
the head office and file transfer to the credit administration department
for further necessary action.

Central credit committee (CCC)

Central credit committee consist of the following members
President
Head credit division
Head credit risk management department
An official nominated by the president
CCC approve the loan if the amount is greater than five million
Brach credit committee (BCC)
The branch credit committee (BCC) consist of three members
Branch manager
Branch credit risk manager
Credit officer
BCC approves the loan if greater than 5 million.
In short I learn that purpose of credit department is provided loan to the
customer. There are various types of loan each loan item has different
markup rate and also the time period is different. There are some
requirements and procedure to giving loan to the customers. The credit
officers prepared documents and also collect some documents from the
customer that are necessary. After completion of files the credit officers
send to the risk manager. If the amount of loan less than 5 million than
the branch credit committee approve the loan but if more than 5 million
than the files send to the central credit committee how approve the loan.
7th week

CAD DEPARTMENT
Credit Administration Department

CAD is the back-up office or a support unit for the SME sector. This
department manages the risks and this deal with the approval of
different types of loan. The loan which is approved by the department
are kept against some securities, such as properties and any other form
of assets which is equally or more valuable this as guarantee. If the
amount of the loan with in the limit of branch then the loan approved by
the credit branch committee but if the amount of the loan exceeding the
limit then the loan approved by the head office. If the head office do not
approve the loan then a return letter came back with the concerned
party then it could be sent against for approval. This whole process is
recorded in the back remain with the bank until the party has not
refunded all the amount of loan and bank has the authority to liquidate
those assets for preventing it from loss. Mainly CAD work start when
credit works ends.
CAD is the last check past before the money gets out of a bank. CAD is
an integral part of the Risk management. I have a great experience in
this department because Mr. Gulzar Ahmad (CAD Manager) is a very
sincere person in this regard. He assigned me different assignments on
daily basis and discussed those in detail. I have completed all the legal
documentation in credit administration department. All other tasks and
duties I have observed and done with the help of CAD manager.
Every month risk manager is sent to every branch of SME bank from
head office. Risk manager takes report of lenders from the credit
department, checks the risk ness of that particular party & prepares a
risk sheet. This sheet is then forwarded to the CAD manager for further
procedure.

This department work consists of two steps

 Documentation
 Reporting
 The following documents are fulfilled in this department.
 Credit facility offer letter
 Agreement of running finance facility/overdraft
 Letter of continuity
 Declaration of guarantee
 Declaration of insurance company
 Statement of stock, machinery, furniture and other assets
hypothecated with bank.

Manual entries
 Sales in-safe out register
 Stamp on hand register
 Loan disbursement register
 The CAD is also responsible to send weekly reports containing all
the loans disbursed detail, to the SME head office.

CAD Department perform the following tasks

 Completion of legal documents
 Loan disbursement
 Filling loan/cash deposit slip for repayments
 Recoveries
  Formation of report.

1 Completion of legal documents

 Credit facility offer letter
This letter issue to the borrowers to read all the terms
and conditions of the loans and defining all
structuring of loan. Then it’s an offer make to the
customers, the acceptance or rejection at the client’s
end. Offer letter contains the information regarding
amount of financing, purchase price, purpose,
maturity, detail of securities and guarantors.

Undertaking regarding utilization of finance facility

This is declaration from the customer to SME that he/she will utilize the
amount of financing for working capital of his/her business.

Declaration regarding authority to debit account

This is the authority which is given by the customer to the bank to debit
his account when require for the payments of principal, markup or any
other charges.

Undertaking for SBP regulations compliance

In this declaration, the customer undertake on behalf of his firm that his
firm will comply with all regulations of SBP in force from time to time and
also various stipulations of prudential regulations.

Agreement for financing on mark-up basis

Agreement of financing ( After acceptance of offer letter, both parties
including Banks and Borrower came under the legal Agreement called
“Agreement of Financing” of the FIO (Financial Institutional Ordinance).

Promissory Note
This is the promise to pay to SME bank, or order the sum of amount for
value received by pasting the tickets on it.

Letter of Continuity
This is signed by the client in SME bank’s favor. In which, he agrees
that he will be liable for all the payments, monies which are at present
outstanding and any other dues in future on account of any finances
provided be SME bank.
Declaration of guarantee
This is the guarantee provided by the guarantor on behalf of the
sponsor in whom he agrees that he will be responsible for any default
and contingency.
Memorandum confirming deposits of title deeds and
documents
This is the confirmation from bank for depositing of title deeds of the
client by providing him a receipt. It clearly states the list of original title
deeds and documents and description of the immovable property i.e.
address, khasra number, khewat number, khatoni number,
measurement and most important is place.
Declaration of insurance Company
In this agreement the owner or authorized representative of the
business undertake that all his stocks in trade and other properties if
any that shall be hypothecated or mortgaged to SME Bank as a security
against the facilities availed shall all time remain insured with insurance
policy assigned in SME Bank’s favor.

Mortgage deed
A mortgage deed, sometimes called a deed of trust, is a document that
gives a lender legal right and interest in a property. There are certain
requirements that must be met when a mortgage document is executed.
A borrower is mortgaging his home as security for a loan, and the
mortgage deed represents the lender's ownership rights in the property.
Some specific legal documents are collected by CAD these
documents include
 Mortgage deed
 Memorandum confirming deposits of title deeds and documents
 Guarantee form
 Promissory note
 Agreement for financing on markup basis
 Letter of hypothecation of fixed movable and current assets
including receivables
 Letter of continuity
 Insurance temporary cover note and premium slip.

2 Loan Disbursement
After completing of all of the documents CAD calculate purchase price
of loan with markup on the principal amount and installments are made
depending on the time periods for which customer has been applied for.

3 Filling loan/ cash deposit slip for repayments

Cheque for all of the installments is signed by the customer and bank
keeps this cheque book, and uses these cheques to withdraw money on
regular basis on the behalf of the customer.

4 Filling loan/cash deposit slip for repayments

CAD is responsible to fill cash deposit slips for the customers for whom
they need customers account no, name on which the account has been
opened and the amount of installment to customer is paying.

5 Recoveries
Recoveries of due loans installment are done by the CAD. If repayment
of any customer has been received for more than 90 days then the case
is send to CAD. CAD sends demand notice is send to customer if he
does not pay money than second demand notice is send to customer
with personal visits which are done by recovery officer. After this fill
bank is unable to recover the payment then legal action can be taken
against customer.

In 7th week I work in

ACCOUNTS DEPARTMENT
It is the only department where there is no direct customer dealing
involved. This department is responsible for maintaining banks account
and sends the report to the head office. The various entries made in the
operation department are stored in the funding of the PIBAS. Then
these entries are further processed in accounts department and the
debit, credit account balances are created. These are then supervised
by the BCA (branch Chief Accountant) Sir Shamas Tabraiz Akhtar. I
spent a week in this department and have learnt and observed the
following things.
 Preparation of vouchers
 Preparation of day book
 Formation of trial balance, profit and loss account and balance
sheet
 Preparation and responding of advices
 Amortization of prepayments
 Maintenance of expenses
 Preparation of daily, weekly and monthly reports
  Submission of daily SBP reports
 Daily posting of transaction
 Tax deduction
 Credit information report

8th week

I work in IT Department & Administration department

Muhammad Razi Sir treat me very nicely. I also learn very much in IT
Department.
IT department is very essential for the banking sector, because without
computer technology there is no banking business anymore because of
efficient and fast processing capacity of such technology. There is a
main computer that is connected with all the computers of the bank.
I worked there for some days and understand about the computer
program of banking which they are using and whole banking working
are based on such computer program called PIBAS (Pioneer inter
banking application system) developed by the German software
providers.

Admin Department
The basic function of the administration department of SME bank ltd is
to provide the assistance in preparation of the document when
necessary to the other departments. Generally speaking administration
includes, general co-ordination of various things, maintenance of office
and factories, HR department, vehicle movement etc. As it is accounts
does not form a part of job of admin.
I spent 1 week in this department. In this department my instructor was
Sir Mohsin who is also the head of this department.
Duties of the admin secretary
As he is the head of the admin so it is his responsibility to coordinate
with the heads of all the units.
Supervises
Messenger
Driver
Sweeper
Maintaining the records of all the SME correspondences, & other books.
Last week in this department has been full of learning & informative for
me as in this period I have learnt almost all the admin related activities
of SME bank & also give chance to do them practically. Such as bill
sanctioning, bill verifications, dispatching & maintaining the record of the
correspondence to other branches & to the other institutes, maintaining
the record of correspondence received by the bank & maintaining many
other records like cars log book, generator log book etc.

Conclusion of work done by me

I have really a lot of experience and now I have complete knowledge
about all the department of the bank. I have practical experience of all
the departments of the bank such as Operation department, Credit
department, Admin department, IT department and Cad department. In
the operation department I have complete knowledge about collection of
utility bills, inward clearing and outward clearing, Remittance, pay order,
Transfer, Different types of account and procedure of account opening
and different charges levied on different accounts. In the credit
department I have learn about the credit policy and procedure, credit
products, documents prepared by the credit officer and documents
prepared by the customer, verisys, financial and central credit
committee. In Cad department I have knowledge about the
Documentation, reporting, credit facility offer letter, letter of continuity,
declaration of guarantee and statement of stock, machinery, furniture
and other assets hypothecated with the bank. IN Admin department I
have learn all the work of admin officers such as supervise of
messenger, driver and sweeper and maintaining the record of
correspondence to other branches and other institutes, maintaining the
record of correspondence received by the bank and maintaining many
other records like cars log book, generator log book etc. in SME Bank I
really enjoyed my work during my internship period. It is very difficult
task to cope and manage the work of all the departments in a limited
time span.
During my internship period the management support me fully heartedly
through the internship period and follow me work in will the department
of SME Bank.

Comprehensive day during my internship

One day that was very comprehensive for me in this day I visit all the
departments of the bank one by one and discussed all the work of each
department with detailed. Really a good day for me because in this day
I discussed about the work not only but also discussed about the future
plan that how we can achieve our goal and what is right and wrong for
us. The management of SME bank is really efficient all the members of
the SME bank treat me very friendly.

Leave reason
I absent during my internship only two days due to illness.
Skills acquired
Skills acquired during my internship as follow
 Research & analysis
 Responsibility
 Problem solving
 Time management
 Flexibility to different tasks
 Confidence in giving advice and information
 Ability to be friendly and polite even when under pressure
 CONCLUSION
SME bank is an organization under the control of government and provided loa
small enterprises and the industries which have needed. Financial support to ru
business smoothly. This organization provided loans to the borrowers and indu
easy terms and conditions as compare to the other financial institutions workin
private sector, because this bank is specialized in the loading facilitation. This
organization has a unique culture and it is committed to provide customer satis
They have created a very friendly and cooperative environment so that custom
comfortable and deal freely with the bank. Bank the policies, which motivates t
employees, the management of the bank is efficient.
SME Bank ltd, although is facing some problems at the moment. Some of them
internal managerial problems and other external factors, which are all outcome
present economic circumvents of the country, which has seen its worse in last f
years.
Second due to the privatization process and non-surety of the job of employees
daunting factors for the success of the organization. Turnover of employees is v
due to the contractual job in this organization. Trained staff after joining leaves
organization to private sectors and they are very helpful for the private sector.
provide permanent jobs to the staff members this problem is solved. Another t