TOTAL OF INCIDENTS: 23

Number Name Short description Priority

INC00220434 Joao Gallas Network Intermittent / CABA0 Malongo Field 3 - Moderate
Shop Onshore / 345-2128 / KB:6374

INC00237515 Milena Riboli Telephone not working properly. CABA0/345- 4 - Low

2073/KB:6374

INC00267938 Laura Cardoso Derlam Laundry Telephone not working // CABA0 // 4 - Low
345-3830 // KB:6339

INC00272019 Milena Riboli Desk phone and connection port not working. 4 - Low
CABA0/345-4224/KB:6374

INC00319907 Rey Garcia Jr Technical Review request for 0Z3KV-120821 4 - Low

INC00331504 Tejaswini Yeddeloo bang account !mpan keeps locking out // 4 - Low
CABA0 // 345-3900 // KB: 6885

INC00331990 Bruno Rodrigues Nunes Internet Access Issue//CABA0//6883//KB 6339 4 - Low

INC00336295 Priti Khodankar Desk Office Phone 1271\\CABA0\345-3535\\kb 4 - Low

- 6339

INC00351203 Lalit Bhole To add wireless printer//F06629// +55-21- 4 - Low

98217-4024 //KB:6265

INC00355721 Milena Riboli Network cables not working. CABA0/345- 4 - Low

3524/KB:6374

INC00357696 Talvanes Vinicius Steil Jose Ntela/CABA0/345-5223/ 4 - Low

INC00361906 Ian Rivett KWIP PlantTriage Source Tag Data Flatline 4 - Low

INC00365533 Emily dos Santos Costa Skype and outlook error when trying to login/ 4 - Low
CABA0/ 345-5588/ KB:6986

INC00369350 Harmandeep singh Computer (CZC3461MCW) is not working 4 - Low

properly

INC00378429 Bruna Galego Error Connecting Canon Camera to 4 - Low

Computer/CABA0/+244 222692600X1310/KB
7006
INC00386461 Nripesh Bajaj Gil Options - difficulty downloading 4 - Low

INC00387556 Yutika Bhatnagar SMART Badge drivers//CABA0//+244 4 - Low

222692600X1569// KB:NA
INC00388161 Khushboo Rajesh Patel unable to access the O drive // CABA0 // KB: 4 - Low
6949

INC00389256 Abhilash Nagrare NOT USE 4 - Low

INC00389900 Jaimal singh Pulse Secure Issues 4 - Low

INC00390712 svc-itsm-azure2sn-p GIO_WIN_Heartbeat_PROD - 2 - High

caba0w12vmkappa

INC00390789 RIZWAN SAIYED Shared folder - Disappeared // LUAA13 - 4 - Low

BL1000162 // +244 994786448 // KB:6570

INC00391736 Michael Kirk Customer trying to locate old Reservoir 4 - Low

simulation project
 State Updated Assignment group
Assigned 2020-04-28 01:06:38 SASBU - MALONGO - TELECOMS NETWORK
SUPPORT

In Progress 2020-04-28 01:33:08 SASBU - MALONGO - TELECOMS NETWORK

SUPPORT

In Progress 2020-04-30 18:31:09 SASBU - MALONGO - TELECOMS NETWORK

SUPPORT

In Progress 2020-04-28 01:06:38 SASBU - MALONGO - TELECOMS NETWORK

SUPPORT

In Progress 2020-04-30 13:16:48 SASBU - MALONGO - TELECOMS NETWORK

SUPPORT

In Progress SASBU - IT PCN

In Progress 2020-04-30 18:31:09 SASBU - MALONGO - TELECOMS NETWORK

SUPPORT

In Progress 2020-04-28 01:06:38 SASBU - MALONGO - TELECOMS NETWORK

SUPPORT

In Progress 2020-04-25 04:30:36 SASBU - MALONGO - END USER SUPPORT

In Progress 2020-04-30 18:31:09 SASBU - MALONGO - TELECOMS NETWORK

SUPPORT

In Progress 2020-04-28 01:33:08 SASBU - MALONGO - TELECOMS NETWORK

SUPPORT

Assigned 2020-04-27 02:15:20 SASBU - PI SUPPORT

Assigned 2020-05-05 01:33:24 SASBU - MALONGO - END USER SUPPORT

In Progress 2020-05-04 11:48:44 SASBU - MALONGO - END USER SUPPORT

In Progress 2020-05-05 01:33:24 SASBU - MALONGO - END USER SUPPORT

Assigned 2020-04-25 04:30:36 SASBU - MALONGO - END USER SUPPORT

In Progress 2020-04-25 04:51:36 SASBU - MALONGO - END USER SUPPORT

In Progress 2020-05-05 13:16:12 SASBU - MALONGO - SERVER SUPPORT

In Progress 2020-05-06 08:30:38 SASBU - MALONGO - TELECOMS NETWORK

SUPPORT

Assigned 2020-04-30 17:31:20 SASBU - MALONGO - END USER SUPPORT

Assigned SASBU - MALONGO - END USER SUPPORT

In Progress 2020-04-30 03:34:08 SASBU - MALONGO - SERVER SUPPORT

Assigned 2020-05-05 13:16:12 SASBU - MALONGO - SERVER SUPPORT

 Assigned to
Adriano Costa

Feliciano Barata

Barnabe Massiala

Adriano Costa

Aureo Viegas

Barnabe Massiala

Adriano Costa

Jose Barroso

Barnabe Massiala

Feliciano Barata

Ian Rivett

Jorge Barros

Eusebio Diemba

Jorge Barros

Jose Barroso

Manuel Casimiro
Bartolomeu Panda

Fernando Maria

Antonio F Lelo

Vicente Muanda

Bartolomeu Panda
 TOTAL OF INCIDENTS: 4

Number Name Short description

SCTASK0154763 Bruna Galego Wifi Device Instal/CABA0/345-3860/KB 6374

SCTASK0157292 Nikhil Sharad Jane COPY CRX project files \\+244 (930)
803636\\LUAA13\\KB:6570

SCTASK0162339 Nicolle Paiva dos Santos Stumpf Request update of Software Sophos Antivirus
(MCBU)/CABA0/345-3915/KB:6339

SCTASK0165040 Leonardo Figueiredo Hartwig Review Generic Request Hardware or Device

 Priority State Updated Assignment group
4 - Low Work in Progress 2020-04-28 01:06:38 SASBU - MALONGO - TELECOMS
NETWORK SUPPORT

4 - Low Open 2020-04-30 01:27:51 SASBU - MALONGO - SERVER SUPPORT

4 - Low Open 2020-05-04 11:48:44 SASBU - MALONGO - END USER

SUPPORT

3 - Moderate Open SASBU - MALONGO - END USER

SUPPORT
 Assigned to
Adriano Costa

Filipe Muanda

Eusebio Diemba