Parent Ticket -

INC0651163

Internet Slow -
INC0654213
INC0654216
INC0654249
INC0654208
INC0654227
INC0654172
INC0654191
INC0654165
INC0654196
INC0654161
INC0654186
INC0654443

INC0672283 - Unable to download files

RITM0387509 - WWW.nrai.com site issue

11/02/2019

INC0675236 - Virtual Office - application not connecting "unable to connect to

phone service" error while in the office network
INC0675288 = Virtual Office - application not connecting "unable to connect to
phone service" error while in the office network
INC0672419 = Cisco AnyConnect - Keeps getting disconnected remotely - Resolved

12/02/2019

INC0650376 = Cisco AnyConnect - Unable to login - Assigned ticket to service desk.

INC0663508 = Cisco AnyConnect - Unable to log in - Resolved
INC0648100 = Cannot Access EPM through CISCO MFA Hong Kong - Resolved

INC0663854 = MP4 - Request to be allowed to save files

INC0677874 = Intermittent Connect:Direct connectivity issue with HSBC in AP11 Hong

Kong Production
Assigned ticket to load balancer team.

INC0659315 = User confirmed that , issue has been resolved.

13/02/2019

INC0679891 - Meltwater Account - Unable to access - Resolved.

INC0675236 - Virtual Office Desktop - Unable to Connect to Phone Service Using
Cisco MFA Servers except SG

14/02/2019
INC0681725 = Extranet - Blocked - Update
INC0681936 - New Intranet-unable to access Intranet
(https://wtwonline.sharepoint.com/)
Resolved.

18/02/2019

INC0687358 = Assigned this ticket to service desk.

20/02/2019

INC0682536 = CIsco AnyConnect - Constant Disconnect Issues

Assigned this ticket to Service desk.

INC0634233 = Unable to access https://insight.towerswatson.com - 0S

RITM0408027 - SCTASK0428106 = Request an update to corporate firewalls for business

or application access needs

21/02/2019

INC0619831 = IE - unable to play videos [TICKET ENDORSEMENT - APAC] - Resolved

22/02/2019

RITM0409985 = sFTP - File zilla unable to connect to server - Resolved.

INC0690729 = sFTP - File zilla unable to connect to server - Resolved.

25/02/2019

RITM0411113 - SCTASK0431937 - Request an update to corporate firewalls for business

or application access needs

CHG0058870

26/02/2019

INC0693969 = CISCO ANYCONNECT: internet performance - Update.

INC0692335 = Cisco VPN - Access Denied Error - Assigned to service desk

INC0697717 = CISCO ANYCONNECT speed is slow. - Assigned to service desk

RITM0412326 - SCTASK0433362 = Request an update to corporate firewalls for business

or application access needs
01/03/2019

INC0706135 - MFA - Unable to log in to Cisco AnyConnect using other servers and can
only log in using Americas - East - MFA server

04/03/2019

INC0703228= Cisco Anyconnect - uninstall on a Mac issued by WTW

INC0642927 = Access being denied from my laptop to some network servers while on
the TWWIFI - PCM-403QVP2

INC0712999 = Laptop LPC-DCNGF8H2 - Hi. Someone just took control of my computer

without my consent

CHG0059322 -

RITM0417596
RITM0417704
RITM0417741

06/03/2019

INC0714583 - IE takes time to load

INC0711893 - IE takes time to load - Assign to remote support GB

07/03/2019

INC0705664 - Internet is very slow or doesn't work

14/03/2019

INC0717957 - Internet Explorer via VDI (Citrix) - Keeps on asking for credentials

14/05/2019

INC0819486 - RSA blocked unable to log in with VPN.

INC0827014 - CiscoAnyConnect - Slow download speeds - Closed

INC0737902 - MFA Cisco AnyConnect - login failed

INC0749250 - CISCO ANYCONNECT: takes few tries/attempts to connect - Read work

notes

23/5/2019
INC0855423 - Cisco Anyconnect - Unable to connect to Americas - East - MFA

INC0855360 -

INC0855399 -

INC0855358 -

INC0855441 -

INC0855428 -

INC0855416 -

INC0855398 -

INC0855445 -

INC0855450 -

INC0855491 -

INC0855503 -

INC0855460 -

INC0855456 -

INC0855511 -

INC0855485 -

INC0855517 -

INC0855493 -

INC0855393 -

INC0855529 -

INC0855523 -

INC0855393 - Closed

INC0855351 -