233 cost code/dept code

-33.4839, 145.53482

3,450

6152.553/3927.553
10.157.33.155

-34° 48' 57.204'' N and 138° 36' 29.124 E

-34.81589, 138.60809
SN load opt file, tx amber

stn323 78852

Starlink HP Kit - Land-KITP00040082

Starlink HP Kit - Land-KITP00040116
Starlink Flat HP Kit - Land (Mobility)-KITP00090855

092053

steve station 475

INC8349226 create task for Cherry

INC8584467 call +675 79790046 to confirm status

-26.92786, 150.66800
original

cordia

idirect restart 15 minutes

kordia

+61 8 8366 0622

+6421837845 acu 81219378

steve.

210926

1518

cne630

communication with acu

check cable

62689

steve.barnett@kordia.co.nz

08104-0 antenna communication

modem communication lost.

teamviewer

Hi Steve,

Attach opt file and firmware pkg file for you to upload into the modem.

Regards,
Halim

29.1335, -90.1995

Hi @Sam Cannella,

* Hub Site

-23.015134 / 119.257515

* Jiniti Site

commercial issue, terminal currently lock. refer to commercial

* Hub Site

Decimal Degrees

-22.926666 / 118.899190

* Jiniti Site

Decimal Degrees

-23.015134 / 119.257515

Misima Island
+67572364929
+67579790046

Hello Sir, this is Halim from Speedcast.

Based on the photo your modem has TX&RX=Blue meaning it has Receive and Transmit,
Bun unable to sync to hub. Kindly try the following
1. Check BUC temperature warm or cold (touch with hand)
2. Unplug and re-plug TX cable (red color). make sure connector is OK, firmly
connect.
Clean the rust on the tx port and connector if any.
3. If still offline, try swapping TX and RX cable (red and black) but make sure you
swap both side
modem and antenna.

buc 7375
lnb 5150

10.168.112.65

sn150535

ipconfig

10.225.104.129/248

terminal server - local ADL terminal server/jumpbox for certail legacy sites.

mRemoteNG
tanya access versa Brian

atlas iron - mcphee creek

starlink looks fine, but somedowntime in solarwinds.
related to fiber connecting the moxa

10.168.143.134 Unifi Controller

login unifi controller utk switch port.

compass email helpdesk update spreadsheet

png wireless.

tagged along with iqbal.

get to know houston guys.

INC8466111
Bokor E-507

https://speedcast.service-now.com/kb_knowledge.do?
sys_id=33a5bef2dbfac0506b6c96f9db961923

kok wei

add fortinet vpn

INC8466459 budin
INC8466313 mervin

• Contact 1: Gan Zhong Lin | Phone: +6019 449 6068

• Contact 2: Lister Simon | Phone: +6012 821 8010

C9FD7D17BC4FF09B
Open browser type in the address bar local IP for the modem 192.168.1.1 enter it
will prompt
Newtec web page shown as below
**Expert Mode : 192.168.1.1/cgi-bin/index?ilogin Login PWD: C9FD7D17BC4FF09B

setup monitoring for tarawa for not giving alert.

could be due to starlink.

sergio/alfred starlink behaviour when quota reached.

-on-board did power cycle idirect x7 90487 Measat3B, all lights is good, did reboot
UCP, and modem did power cycle

Plan
-asking to would you check outdoor units (BUC) and take the BUC photo and the modem
LED status.

-cw test RF Uplink 14117.5Mhz is showing up on Decimator

-moving remote to IG1 from IG2 the remote able to go back to the network

initial pwr = -20

90487

update internal notes.

STEPS TAKEN AND RESULTS:

-ACU was on startup modem this morning. Rebooted the ACU.
-Remote modem was broken in ibuilder due to QOS doesn't allow to be added. recreate
the remote.
-ACU tracking with good AGC, modem TX=solid NET=Blinking.
-CW is visible, 1db is at -18. Increases initial pwr to -10 but no luck.

NEXT STEPS:
-waiting feedback from customer

Remote back online after probing power. However, TX power is above saturation
point.
1db was at -18dbm but tx power is around -10dbm to maintain the link.
It show BUC is soften and need replacement.

mick training chat group, he was looking on it yesterday.

put all the info and ask him if he have some idea.
escalate acc manager, nick toh/neil connan

nick.toh@speedcast.com; neil.connan@speedcast.com
Hi Sky Tan,

Don't worry about the top unit as the Newtec NBN service is not active yet.
The issue was due to port 49 for atlas-mcphee-sw01 and resolved remotely by our
team.

For troubleshooting related to Starlink, please refer below

1. Check your account dashboard for an overview of service status. Any alerts
related to your service or account will be displayed.
2. Check the power light on the power supply.
3. Visually inspect your installation to make sure the surface of the dish is free
of dirt, debris, and obstructions.
4. Check your cable connections from the dish to the power supply, and from the
power supply to the network equipment.
5. Verify any connected network equipment is powered on and operational.
6. If using a third-party router, try connecting a laptop directly to the Starlink
to verify connectivity.
7. Reach out to Speedcast Servicedesk.

Regards,
Abdul Halim

can close mcphee

-25.6304738, 149.0045958

Requested by: Jaffar Bilal Jadoon

Starlink: KITP00040110
New coordinates: -25.6304738, 149.0045958
RIG Name: Ensign 968
Date change requested: 25-Feb-24

Requested by: Earl Competente

Starlink Kit: KITP00040079
New coordinates: -26.29526388888889, 148.6332333333333
RIG Name: Savanna 408
Date change requested: 25-Feb-24

Hi Michail,

Attached cordless phone manual.

Most likely local setup on the phone or base unit disallow outgoing calls.
Hopefully this is useful.

Regards,
Abdul Halim

10.13.11.17
Power monitor freq 6375
attenuation 8.0

1687015224/6ivnfj95
LO7375
East Piatu Password modem newtec: B11AF3B3FDB913AF

192.168.1.

IP Address 192.168.1.21
IP Gateway 192.168.1.1
Subnet Mask 255.255.255.0
Telnet Port 23

2. Type Telnet 192.168.1.21 and a cursor should appear on the left of the
screen.
3. Type the password command CPE=1234.

Modem RX=OK, TX=None, BUC=Alarm (Red)

Error 100 - odu configuration - transmit frequency not supported by odu
Check configuration both BUC and modem
No CW available.

original rf stop 6.245

tx config/interface config - ip betulkan

10.124.190.252 local jumbox - tanya yevgi utk credential

NBN access

-33.7608, 151.21884

tenicom to get alert and inc when down.

exinda

view id, map number.

check starlink.

eddy cheng, inform him. cc brian, suggest starlink. send them a starlink.
any chance of starlink for ease of future.

decom antenna, cabut arbitrator

check with Rao
local

maybe buat dekat fortigate

exinda, fortigate, SW

jay

-20
pc 10.146.0.87
10.224.67.4 acu
10.224.81.2 forti
10.168.104.135 modem

From Admin PC
http://10.224.67.4 --> ACU
http://10.224.67.2 --> Modem
http://10.224.81.2 --> Fortigate

Hi GR Support,

We have this AADM-RSV Nuyina complaint about their Certus utlization exceeded their
allowance.
8988169771000018052,RSV Nuyina
Ship currently running on Starlink while vsat is offline (unknown cause).
Would you able to drill down what causes the network utilizing certus rather than
Starlink.

Hi Jeremy and GR Support,

I beleive this is related to INC8429656.

Quoted from it
"Please note that the mentioned ICCID has its firewall set on full access,
Which means traffic is passing without any restrictions.

Considering the above, you could also provide us with a service description
to mitigate unnecessary data consumption at your discretion.

(IP/port format)"

Kindly reply the above to @Anastasios Zervoudakis to proceed with necassary

Regards,
Abdul Halim

necessary

CPE HPS80

abandoned

Schlumberger-DM-Mussafah 167254
First Name: Rostislav
Last Name: Evrakatov

apacsd

Max security alarms speedcast Mawson, alarm activate undefine

14497.3

Matthew fire NZ

excelerate equipmenet x7
53751

using control unit, modem up

check why connectivity explorer.

RX solid green
teamviewer masuk acu. mungkin tracking mode manual.
swap cable and check ethernet cable?
Check multimeter tx end?
buc model.

10.168.112.230

Hi Stan,

Attached are the opt file.

Pls note the following SN has been changed. And we can't find ESP PFO in the list.
However, we have EHP PFO is that what you mean?

Maprik 216086
Yangoru 203279

Regards,
Halim

james, say Hi go with him through ticket.

they might use

sun outage notification.

Hello James,

Sigma to Brian

seadrill complicated
contact details for satop, customer.

jean/aleanxde newtec
greg

-36.59763, 17

INC8552011

DD88200165 - 100/100M Fiber Link Down

link if having issue email to noc@pngdataco.com or call +6753133936

Dear NOC,

Above CID fiber link currently down.

Kindly action and update.

Regards,
Halim
Telephone: + 61 8 8260 8300

Norella

DCST-175
They mention about migration going on on their side which affect the service.
Awaiting email for details explaination.

Markus Contact: 91847405 WA 0411700446

Chevron Wheatstone

They awaiting our team to proceed change frequency on their modem

Modem tag: cvx-wstpfb-perth (comtech-750)

micheal brasier - importand config change, change frew to avoid rule on 5G

they want to know we do on our side at the same time.

2 modem in redundant, do redundant befor the main.

chevron cvx-wstpfb-perth

modem cdm comtech-750

[11:10 AM] Joseph Pahau

Hi Support for Tetra fiber contact person is Ghremon and mobile +675 72086779
[11:13 AM] Joseph Pahau
Spoke with Ghremon ..he will do checks at his end for the redundant link from NBC
via wireless
[11:14 AM] Joseph Pahau
if able to get link up then will send FE (Styen ) to site to check

saisei

ATMI Low Upload Only 0.5Mbps

maweroro

INC8553314 - KITP00040106 - Unexpected Location Update

SLB starlink KITP00040106
originally H4V6+CH5
27.24155S 151.0532E
-27.24155,151.0532

+61431206912
Aaron.

+61471699835

Aaron rig167

Dear Starlink,

We have trying to update location to this Starlink Kit however came up

with "Unexpected location. Please use your Starlink at its registered address."
FYI, previous location was H4V6+CH5 and new location is with the same region
Q353+97G.
Appreciate your help to check and update.

Regards
Halim

admin/FirstSayPass1! saisei

aaron_moore1@hotmail.com

Enable wifi

Henry..
TCG3 H895 7X6V Y75W

Hi Henry,

Regarding WiFi calling, the feature should work by turning it onto your cellphone.

iPhone: Settings>Cellular>WiFi - Enable the Button

Android: Settings: Phone > Calls > WiFi Calling - Enable this Option.

While the other issue, the reason the apps are being translated into Dutch is due
to the Gateway you're landing on via the Starlink
which resides in the Netherlands.