9/3/2021 Email - GTT NOC - Outlook

Equipment/01561097 - INC8754436 - Network / OCC every user lost internet connection

[ High Priority ]
mikolaj czechowicz <mikolaj.czechowicz@fujitsu.awsapps.com>
on behalf of
SGN ServiceDesk <sgn.it.servicedesk@fujitsu.awsapps.com>
Fri 03/09/2021 01:46
To: GTT NOC <noc@gtt.net>

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Dear Team,
 
We are contacting you in regards to above incident number. Hayley Meaker [ Hayley.Meaker@sgn.co.uk HM66704
] has contacted FJ-SGN-ServiceDesk to raise an issue with the application/system you support.
Please be informed, that the above incident's priority is  2
 
For more information, please see below:
 
•    Best contact number: 07792265778 / 08450701427

•    Best contact time: anytime

•    Asset number of device: n/a

•    IP address of device: n/a

•    Depot/Location: OCC Walton Park

•    Username: Hayley Meaker

•    Is user on LAN/Wi-Fi/Cellular? none of connection types work

•    Description of the issue/fault:  OCC every user lost internet connection

•    Application/service affected: internet connection

•    Description of the issue/fault: OCC every user lost internet connection

•    Has user called us with similar issue recently? N

•    Screenshots & copy of downloaded error log / error message: n/a

•    Date & time issue occurred: 03.09.2021 02:44

•    Has the service been used before? Y 03.09.2021 02:44

•    When was the service last time used successfully? 03.09.2021 02:44

•    No. of users affected: every user in OCC

•    Percentage of users affected: 100%

•    Engineer/office worker? office worker

•    Depot/Location (Site Address, Floor, Department, Comms Room): OCC

•    SID (OBLIGATORY): IR/dia/01228067

•    Company: Scotia Gas Network (SGN)

•    Business impact: All systems lost, users are not able to dispatch gas escapes, possible healthy risk

   o    Service affecting – all site is down for all users and all services (all circuits at a site are down) Y

   o    Degradation (slow or intermittent) N

•    Additional relevant information: n/a

   o    Tracert:

   o    Test speed (speedtest.net): n/a

•    Troubleshooting done: Gathered information

 

MIM: After further conversation with the end user, we know that nightshift team in Control Room have a workaround and are
using SIM cards in their laptops. The issue is that the office lost network and when dayshift employees will come, they won't be
able to work because their machines do not have SIM cards.

 
Could you please assist?
https://outlook.office.com/mail/noc@gtt.net/AAMkADc2ODUyOTJkLThhOTUtNDU0OC04NDlhLWNhYWNhMzAyMTQ3NgAuAAAAAAA4KQKiEFmiS6a… 1/2
9/3/2021 Email - GTT NOC - Outlook

 
Thank you in advance.
 
With best regards,
Mikolaj Czechowicz
 
SGN IT Servicedesk

FUJITSU

Tel: +44 (0) 207 660 8858

E-mail: sgn.it.servicedesk@fujitsu.awsapps.com

https://outlook.office.com/mail/noc@gtt.net/AAMkADc2ODUyOTJkLThhOTUtNDU0OC04NDlhLWNhYWNhMzAyMTQ3NgAuAAAAAAA4KQKiEFmiS6a… 2/2