MiContact Center Enterprise 9.

1
Release Notes
April 19, 2016
v9.1.0160.0

Contents
Introduction
Environment

Pre-requisites
MiContact Center Enterprise Installation
SMS Gateway Installation

Corrections in this Package

New and Enhanced Functionality in this Package

Important Information
Workarounds, Limitations and Known Issues
Hot Fix Numbering Guidelines
Documentation
Tools Directory

Introduction
The purpose of the Release Notes document is to communicate what is provided in this software package.
It also documents workarounds, limitations and known issues.

=========================================================================

Environment
Please refer to the MiContact Center Enterprise Compatibility Matrix (ASE/SEC/PLM/0004) for supported Operating Systems
and Communication Platforms.

Microsoft updates:

For Windows Server 2008/R2 apply the "Important" and "Recommended" updates, provided by Microsoft as of March 1,
2016.
For Windows Server 2012/R2 apply the "Important" and "Recommended" updates, provided by Microsoft as of March 1,
2016.

=========================================================================

Pre-requisites
Before installing MiContact Center Enterprise, the following pre-requisites must be met:

License installation
The Enterprise License Manager (ELM) server must be installed on a server PC.
Please refer to Enterprise License Manager, 23/1553-LXA 119 154 for details.

Microsoft Internet Information Services (IIS)

The MiCC Enterprise web services require IIS to be running. Ensure that IIS is installed and running on the MiCC Enterprise
server, or the server that will be hosting the web services.

SNMP integration
To install the MIB files in this folder:
 1. Copy the files in this folder to the Solidus server.
2. Run the bat file <ConfigureSNMPTraps.bat> to set it up.

Please refer to Advanced Configurations, 3/1543-LXA 119 154 for details.

=========================================================================

MiContact Center Enterprise Installation

This Package is intended both as an upgrade installation and a new installation.
Please refer to MiContact Center Enterprise Installation Instruction, 3/1531-LXA 119 154 for details on installation.

Be sure to back up the system data before upgrading.

Working with SQL Server
There are some important steps that you must follow before installing MiContact Center Enterprise:

1. When upgrading MiContact Center Enterprise from a previous product release, ensure that the compatibility mode of the
existing nextccdb is set to a minimum of SQL 2005.
Compatibility may be set lower if the original installation was done using SQL 2000.
The compatibility mode can be changed through the Properties of the database in SQL Management Studio.
2. Make sure to set the authentication mode to Mixed Mode (SQL and Windows Authentication) during SQL setup.
3. Make sure that the TCP/IP network option is checked when setting the SQL Server network support.
4. It is very important to increase the size of TempDB to 25% of the intended size of the MiContact Center Enterprise
database.
5. Model database size should not be more than 5 MB.

For MiContact Center Enterprise systems using an external SQL 2008 server, the following features from SQL 2008 need to be
installed on the MiContact Center Enterprise server:

Client tool connectivity

Client tools backward compatibility
Management Tools - Basic

Script Manager Installation

Script Manager can be installed as integrated or as a stand-alone installation.
Please refer to MiContact Center Enterprise Installation Instruction, 3/1531-LXA 119 154 for installation instructions.

SAP ICI installation

The SAP ICI integration with MiContact Center Enterprise is included in the normal MiContact Center Enterprise installation.

Blue Pumpkin STCI installation

If you are using the Blue Pumpkin STCI integration with MiContact Center Enterprise, you must reinstall the Blue Pumpkin STCI
package.
The installation package is available in the ThirdParty\BluePumpkin folder.

Siebel installation
If you are using the Siebel integration with MiContact Center Enterprise, you must reinstall the Siebel package.
The installation package is available in the ThirdParty\Siebel75 folder.

Nice IEX installation

If you are using the IEX integration with MiContact Center Enterprise, you must reinstall the IEX package.
The installation package is available in the ThirdParty\IEXInterface folder.

OAS security
If OAS security is used, it is very important that a password be assigned to the Windows user account that belongs to the
"AASTRA OAS ADMIN" and "AASTRA OAS CLIENT", Windows Global Groups.

Location of installation log files.

The installation log files are stored in: <drive>\Documents & Settings\<User>\Local Settings\Application Data\Mitel\InstallLogs
where user is the account under which the installation is running. This applies to the MiContact Center Enterprise, SM and
SMSG installations.

=========================================================================

SMS Gateway Installation

The Mitel SMS Gateway can be installed on the MiContact Center Enterprise/Script Manager server or on a separate server.
This Package is a full installation.

Please refer to MiContact Center Enterprise Installation Instruction, 3/1531-LXA 119 154 for details on installation.
Note: After SMS gateway is upgraded, open the SMS Gateway configuration utility and click OK. This will allow the Gateway to
connect to SQL (LDCBR00086268).

=========================================================================

Corrections in this Package

Team
ClearQuest Headline
Track
Core Services

190291 LDCBR00088786 BSA unable to monitor extensions and logon

192798 LDCBR00090547 Agents disconnected and unable to log on
199739 LDCBR00091048 Sec detects nextccdb as full when database not set to autogrowth
199905 LDCBR00091006 Preferred agent calls not working properly when call transferred by agent
200593 LDCBR00091159 Agent service crashed
No que messages after ROSV deflects call to agent and get error
200641 LDCBR00091202
GENERIC_UNSPECIFIED
200660 LDCBR00091280 Dialtone when entering phone number in onhook callback
200802 LDCBR00091230 Call Stays in Queue and not deflected to available free agent
201063 LDCBR00091297 No ringback tone when deflecting a call from script manager or overflow from SG
201071 LDCBR00091311 Agent shown as logged-on and stuck permanently
201144 LDCBR00091322 Phone agents do not recover after restart of tas and/or Solidus services
201314 LDCBR00091349 Wrong info for RTP port for Solidus Agent in CPI
201414 LDCBR00091378 Phone Agent can still login with anonymous extension with TAS
201415 LDCBR00091379 With ACS solution - Ghost call hanging in IM after call is deflected to busy agent
201471 LDCBR00091408 Emails not routed to agents from SM service access
201752 LDCBR00091463 Not ready reason does not show in Agent Service broadcast interface
201953 LDCBR00091510 Agent considered busy after blindtransfer after cosultative call to BVD
202308 LDCBR00091647 Media Channel license slowly increase and does not get released
202697 LDCBR00091761 Email service crashed
202697 LDCBR00091815 Exception in email service while replying to a service email
With ACS solution, Router never get info about monitor restart (new MRefID) after TAS
202767 LDCBR00091785
crashed and recover back
203082 LDCBR00091926 Auto confirmation from Auto attendant service access not working.
203461 LDCBR00091981 Callback calls hanging in system causing multiple call back offers to agent
203531 LDCBR00091994 CCAS does not provide trunk-id
203573 LDCBR00091995 Email service lost connection with router service
203769 LDCBR00092136 Archive service showing errors when updating into nextccdb periodically
203805 LDCBR00092108 Agent forced not ready when picking up dispatch calls
204022 LDCBR00092179 Call gets routed to agent while customer hears play message
204188 LDCBR00092335 Collectdigits with play message not working correctly
204194 LDCBR00092182 OnHook Callback call is shown as creation date 1970-01-01 01:00
204854 LDCBR00092348 Call back treated as rejected for MEX agent
205045 LDCBR00092363 System variable EmailLib.ToRecipients returns blank value
205505 LDCBR00092488 Downloading reports from shared path failing in RM
205555 LDCBR00092410 Agents failed to logon to the system CS slow to respond
206302 LDCBR00092548 No ANI number when call diverted from IVR queue handling to another SM Script
206448 LDCBR00092533 Preferred agent does not apply to SG divert calls
206488 LDCBR00092526 Rosv.exe crashes in SeC 9.0 Sp1
207440 LDCBR00092839 Failed Callback calls routed to agents irrespective of retry time
208090 LDCBR00092866 Web callback page display date format error after submitting callback request
208478 LDCBR00092972 Emails stuck in dispatch as reserved
208480 LDCBR00092934 Data not sent to agent from SM Script for Email handling
208551 LDCBR00092920 AgentService was terminated due to an unhandled exception
208994 LDCBR00095114 Queue position not played during repeated queue message
209241 LDCBR00112119 Hanging call in dispatch window
209445 LDCBR00113449 CCAS crashed
210660 LDCBR00325634 Calls handled in IVR queue handling considered as short calls
212115 LDCBR00352736 Configuration service crashed during network
212129 LDCBR00352833 Solidus Agent does not get attachment file, instead it gets e.g. ATT00001.bin
Calls cleared in SM are sometimes shown are call completed but disconnected by agent
212783 LDCBR00352851
in CDR

Documentation

With ACS solution and hardphone support - CPI must describe list of features supported
201600 LDCBR00091452
by Agent application
203064 LDCBR00091852 SPELL CHECK CAPABILITY - how to install other languages

203436 LDCBR00092592 Call_list with Xlink parameters

205044 LDCBR00092364 The EmailLib.ToRecipients explaination is missing the SM help
205543 LDCBR00092420 Solidus Web Manager needs to include HTTP port when the default port (80) is not used
205676 LDCBR00092428 update information on Solidus Agent online help
205806 LDCBR00092449 On Dispatch, Reserve button is not available when there is no call on session call
208077 LDCBR00092821 Incorrect description for Mininum Duration for Abandoned call settings in CM

Agent

194832 LDCBR00090769 BSA sometimes crashes when transferring call

195583 LDCBR00090358 BSA does not play Personal Greeting after received REINVITE message
197951 LDCBR00090771 BSA gets call control disabled when using free seating extension
199701 LDCBR00090997 No call recording after BSA disconnect consultation call and retrieve held call
199923 LDCBR00092221 SEB: Faulty display in SEC DM with overlapping extensions
200357 LDCBR00091100 DTMF does not work for SoftPhone agent
200411 LDCBR00091111 Temporary Not Ready Timer does not apply to Solidus Agent
200879 LDCBR00091259 Reject button preselected on Deskphone agent with Solidus ACS installation
201114 LDCBR00091312 It's not possible to scroll to skill by using first letter in Agent
201173 LDCBR00091336 BSA unable to start if user.config file is empty
201563 LDCBR00091425 Not possible to divert Web-/Callback and Campaign calls
Add option in SeCCfg.exe to change focus from servicegroup to number as default on
201570 LDCBR00091435
deflected call
201571 LDCBR00091421 Calls from anonymous caller are not listed in agent call log
201954 LDCBR00091542 overrides the manual not ready
202054 LDCBR00091581 Advanced search for phone numbers doesn't work in BSA
202125 LDCBR00091718 Entries sometimes disappear from "My Addressbook" in SeC BSA
Router webcallback offer do not time-out when agent do not have reject service call
202202 LDCBR00091609
privilege
202355 LDCBR00091666 Unhandled exception when swtiching between two recordings
202356 LDCBR00091658 No queue messages for Personal Call
202358 LDCBR00091659 Solidus Agent icon disappears from the Windows notification area
202364 LDCBR00091689 SG info is not visible for BSA when call is placed in Common Hold
202371 LDCBR00091908 Callback-, CQ Code- and incoming call notification ends up behind Agent app
202374 LDCBR00091708 Using letters to scroll in CQ codes does not work
202447 LDCBR00091733 BSA softphone does not send DTMF activation digit before sending other digits
202520 LDCBR00091959 Solidus agent - Set as default communication client does not work in Windows 8
202731 LDCBR00091782 Queue time for calls is not available in BSA Integration interface
202766 LDCBR00091799 Service Groups with only Phone Agents is not shown in Divert Dropbox
Filtering Contact Display (Skill/Service Group) under Contact Tab does not work as
202948 LDCBR00091829
expected
203001 LDCBR00091875 Customer authentication BVD does not work with non-SG calls
203002 LDCBR00091846 Not possible to set IVR data for private call
203483 LDCBR00092015 It is not possible to get right click menu in Solidus Agent tabs (copy purposes)
203702 LDCBR00092061 Selected SG doesn't get saved in Real-Time window for some agents
203770 LDCBR00092097 Solidus Agent displaying email format wrongly
203800 LDCBR00092107 Sec agent stuck in clerical time after clearing call
204198 LDCBR00092177 Temporary not ready timer should not be applied if not ready reason is changed
204336 LDCBR00092203 Different tray icons for not ready status
204346 LDCBR00092265 Unable to retrieve IVR Data with Blustar Integration DLL with Javascript
204512 LDCBR00092250 Clerical time being ended in error
204610 LDCBR00092251 BSA Dialpad for DTMF is disabled when outgoing external call is connected
204813 LDCBR00092469 Suppress keyboard input in call window and ignore spacekey in incoming SG dialog
205093 LDCBR00092503 Callbacks not registered as received, only answered
205115 LDCBR00092373 Solidus Agent crashes on Email contact search
205157 LDCBR00092392 BSA Soft phone - Agent is able to clear Held calls.
205744 LDCBR00092454 Cannot hangup call in Created/Dialling state
BSA doesn't show some B-numbers when make outgoing call and missing delivered
205955 LDCBR00092648
event from pbx
206015 LDCBR00092512 Recording option should not enable if user logon to DTS
206092 LDCBR00092474 Filter does not work for changing status (Contact Tab)

206303 LDCBR00092506 Email Spell check Dialog not translated to Swedish

206338 LDCBR00092510 Skill template can be selected and applied even agent does not have privilege
Append to the Number field with �Call Failed� in BSA cal log tab so it shows the call
207371 LDCBR00092762
wasn�t successful
Router continues to deflect call to BSA when outgoing call initiated at the same time by
207496 LDCBR00112117
agent
207668 LDCBR00092777 Unable to start IM,RM,CM after Agent is started with registry UseWindowsLogonID=1
With power dialing and multiple numbers in contact - Agent application does not make
207690 LDCBR00092744
call to the selected number
207812 LDCBR00092789 Problems with SplitterDistance in Realtime window
208000 LDCBR00092848 Long CQ code cannot be displayed correctly in Sec Agent
208756 LDCBR00092990 Agent hanging in call_setup state after deflect failed to busy extension
208849 LDCBR00093017 'Enforce Not Ready Reason' checked and "Not Ready Reason" not configured
208879 LDCBR00130512 Temporary Not Ready timer not started when forced Not Ready due to busy
208975 LDCBR00097221 No CQ code dialog pop up if BSA clicks delete email button
209243 LDCBR00097214 Time format on Solidus agent browser tab and blustar web is not the same
211468 LDCBR00352605 Agent does not get warning message if no "Open Media" License available
212042 LDCBR00352709 Hanging call in Sec agent after receiving a blind call transfer
[OpenMedia/Solidus Agent] Solidus Agent tab does not close according to OpenMedia
212053 LDCBR00352738
SetOptions settings
212091 LDCBR00352876 Display blank extension at logon doesn't work in Solidus 9.0 SP1
212111 LDCBR00352720 Duplicated e-mail on dispatch queue
213048 LDCBR00352878 Set Agents to Ready at Logon doesn't work for agents with hardphones

Configuration Manager
200261 LDCBR00091074 Default language for phone agent isn't saved
205136 LDCBR00092429 Group closed in web manager does not change in CM
205182 LDCBR00352536 CM shows agent group as read only when created from web manager
206400 LDCBR00092505 Not possible to add same mailaddress as sender for several SG
207815 LDCBR00092790 CM would not add the tenants to the object tree if connection to OAS down

Information Manager

203354 LDCBR00091955 IM freeze and for some seconds

Mobile Agent

204223 LDCBR00092204 Text in the placeholder for Mobile Agent is wrong

Web Server port.8181 cannot be started on the running IM pc if logged on user does not
211624 LDCBR00352648
has Windows Admin right

Report Manager

Unit format of Sub column "Clerical" is wrong under column "Session State Duration" on
197292 LDCBR00090558
Agent Group Activity report
199297 LDCBR00091007 RM Voice Non Service Call duration not in sync with Incoming and outgoing duration.
203268 LDCBR00091929 Solidus agent group activity report duplicating when no agent column included
204108 LDCBR00092169 CDR call record save as & report outline showing incorrect data
204686 LDCBR00092263 No report data for SG report and Agent activity for Emails SG
205621 LDCBR00092482 CDR call record using save as & report outilne showing incorrect data
205960 LDCBR00092462 Report is incorrect after upgrading to SeC 8.3 SP3
209234 LDCBR00097209 CDR details showing duplicate records when selecting few CDR records
211565 LDCBR00352622 Problem creating User Template in Report Manager after selecting a user templates
Missing scroll bar in agent activity report in report manager after selecting agents in
211570 LDCBR00352624
G`erman locale
211987 LDCBR00352708 No clerical time after no-answer on outbound call

Scheduler

194787 LDCBR00089838 Scheduler opening time not following schedule correctly

200697 LDCBR00091207 Problem with CreateNewAvalancheVoicePrompt.aspx in SeC 9
206219 LDCBR00092494 Web Scheduler not working intermittently
207041 LDCBR00092696 Add �Clear Call� option next to the �Scheduler voice prompts� in Solidus Scheduler

Script Manager

199055 LDCBR00090867 Flowprocessor crashes and cannot recover

200089 LDCBR00091036 Unable to associate data in SM after outbound call failed using SIP virtual extension
200980 LDCBR00091276 Flowprocessor crashes and cannot recover
201128 LDCBR00091323 DebugSrv crashes
204304 LDCBR00092325 SM flowprocessor hanging and not restarted by SM Adminsvc
204557 LDCBR00092245 Limitation of number of characters in VB script block
Return value for system variable EmailLib.ToRecipients should be changed to a 1
205045 LDCBR00092497
dimensional array
206571 LDCBR00092642 Subscript binary files should be loaded from the central location
206865 LDCBR00092837 SM should enforce the max 160 characters for any encoding
206865 LDCBR00092739 SMS message not correctly send from Script Manager in 8bit data encoding
208189 LDCBR00092925 Memory leak in flowprocessor.exe process
209617 LDCBR00120955 Script cannot be compiled after upgrade tenanted system to 8.3 SP4
210622 LDCBR00249259 Solidus7.0 SP4 HF460 not implemented in Solidus 9.0 SP1

SeCCfg Tool
201408 LDCBR00091392 Maintain user preferences for agents is missing in Seccfg.exe
204728 LDCBR00092295 Unable to launch help from seccfg agent tab

SMS Gateway

207199 LDCBR00092792 SM unable to auto-reply incoming SMS

210754 LDCBR00352497 SMS Gateway doesnt send "Interface version" to SMSC
210762 LDCBR00352499 SMS Gateway does not send Source addess TON/NPI to SMSC when submitting SMS

Web Manager

199779 LDCBR00090983 User still can change settings even without permission in CM using Web Manager
202304 LDCBR00091657 An unhandled exception in /LM/W3SVC/1/ROOT/WebApp
205138 LDCBR00352541 Possible to select group closed with always open option in web manager
205148 LDCBR00352540 Web manager showing "resend rejected calls to same agent" settings in seconds only
205149 LDCBR00352539 Web Manager showing preferred agent time limit in seconds only
205153 LDCBR00352538 Overflow settings for SG changed in web manager not reflected correctly in CM
205180 LDCBR00352537 Workday Performance Interval values in SG is incorrect in web manager
205543 LDCBR00092409 Can not change HTTP port for Web Server on Solidus Setup
205574 LDCBR00352542 Possible to view and change the settings for account from web manager
205984 LDCBR00092486 WebManager possible to delete vital system objects

206879 LDCBR00092573 Customer's Privacy Statement

207230 LDCBR00092638 Unable to delete wall display objects from Solidus Web Manager
208523 LDCBR00092921 Webmanager doesn't check my permissions
209914 LDCBR00249008 Web manager configuration problem with SG repeat queue
212971 LDCBR00352869 Unable to remove scheduled configuration activities from SeC Web Manager

Installation

184445 LDCBR00086365 Automatic updates installation does not provide logs for DM and BSA

DBMT

208849 LDCBR00094057 Incorrect error message when restoring files (DBMT)

=========================================================================

New and Enhanced Functionality in this Package

Please refer to the News in MiContact Center Enterprise and OAS 9.1 Description, 9/109 45-LXA 119 154 for details.

=========================================================================

Important Information
Integration with CMG Directory
Note that only CMG 8.2 is supported for MiContact Center Enterprise 9.1.

Integration with BluStar Web

BluStar Web versions 8.1 and 8.2 are compatible with MiContact Center Agent 9.1.
Note: BluStar Web 8.0 is not compatible.

Migrating to a new MiContact Center Enterprise server

Please see Migration, 5/1531-FAS 104 55 for information on migrating your OAS installation.

It is strongly recommended that both the MiContact Center Enterprise server and the Script Manager configurations are backed
up before a migration is started and are restored after the migration.
Listed below are the recommended steps for migrating the MiContact Center Enterprise server:

1. Install Enterprise License Manager and add all the necessary licenses (or add the new licenses to your existing
Enterprise License Manager Server).
2. Install IIS, SQL Server 2008/2012 and MiContact Center Enterprise on the new server. Select the option to "Create a
 new database" from the MiContact Center Enterprise installation.
3. On the existing Solidus server, use DBMT to backup the Solidus database including CDR data, Campaign data,
Configuration data, Monthly Report data, Script Manager and optionally the Registry information.
4. It is strongly recommended to turn off your existing MiContact Center Enterprise server at this point. If this is not
practical for your situation, extra care must be taken after restoring the data on the new server. If services from the new
server connect to the existing server or multiple servers monitor the same BVD's, it may cause operational problems for
both systems.
5. On the new server, run Script Manager Configuration. Stop all the Script Manager services. Right-click on the server
name in the tree view and select "All Tasks" and then "Backup/Restore". Check the "Restore SM Configuration" box and
then press the Restore button to restore your Script Manager configuration. Do not start the services when prompted
after the restore.
6. Launch DBMT. Stop all Solidus services except for the Broker service and restore the database and optionally the
Registry information.
7. Stop the Broker Service.
8. Run the MiContact Center Enterprise Setup utility. Make any necessary changes to server names (Broker location, Script
Manager services location, OAS Server Names, etc).
9. Start all MiContact Center Enterprise and Script Manager services.

Additional information on upgrade scenarios from previous releases to MiContact Center Enterprise 9.1 can be found in Chapter
2 of Solidus Installation Instruction, 3/1531-LXA 119 154.

Clustered installation is not supported in MiContact Center Enterprise 9.1

Clustered installation is NOT supported for upgrades or new installations of MiContact Center Enterprise 9.1.

Report Service Logon Account

Starting in Solidus 9.0, all services run under the LocalSystem account by default. In previous installations, the Report, Agent
and Configuration services ran under a specified user account. For new MiContact Center Enterprise installations, the Report
service must still run under a specified user account to allow printing of scheduled reports. When upgrading to MiContact Center
Enterprise 9.1, the existing logon account for the services will be maintained. To enable printing of scheduled reports:

1. Create a user account in the same domain as the MiContact Center Enterprise server. The account must have Local
Administrator privileges
2. Logon to the desktop under this account and install any printers that may be used for scheduled reports
3. Open the Service Control Manager and change the logon settings for the CCReport service to use this account
4. Restart the CCReport service

=========================================================================

Workarounds, Limitations and Known Issues

Install software from mapped drives, network or SUBSTed
If installation problem occur, copy the files to local hard drive and start installation from the local hard drive.

Calls will not be deflected to after Agent Handling

This will occur, if the MiContact Center Agent is being monitored by a supervisor.

If the "Phone Agent XML App for 6739i Phones" feature is used, there is a need to edit the <solidus_acd.conf> file with
appropriate credentials after installing 9.1 or upgrading to subsequent Release.

Install software from Remote Desktop Connection (RDC/RDP) shared folder

The installer database must be accessed from a directory accessible without RDC/RDP, either locally or in a published shared
folder.
Otherwise the installer fails, generating Software Installation Event 110.

Upgrade via Remote Desktop with another user logged on using the services
Make sure that all other users are logged off on the Remote Desktop.
Some applications services need to be closed during upgrade.

Script Designer backwards compatible

The scripts are backwards compatible from SeC 5.0.
However, the recommended action is to always open the scripts in the new version of Script Designer and re-compile them.
This is because included fault corrections could affect the compiled script.

Conference
With X-Link, more than 3 parties can be added to a conference from MiContact Center Agent.

Disconnecting a monitored, held call

When using AppLink, if a MiContact Center Agent is monitored by a supervisor and the Solidus Agent places the call on hold, it
is not possible to hangup the call from MiContact Center Agent until the supervisor monitor is ended. This is due to a limitation in
AppLink.
Wall Display mode of Web Manager in Google Chrome
The Wall Display mode of the Web Manager application should not be used in Google Chrome, as this web browser exhibits a
memory leak (growing amount of RAM consumed). This issue has been observed in Chrome version 41 and may disappear in a
later version. Mozilla Firefox 36 and Internet Explorer 11 do not show this problem.

=========================================================================

Hot Fix Numbering Guidelines

All hot fixes released for MiContact Center Enterprise 9.1 will be named SEC91_GA_HFxxx, where xxx indicates 001,
002, 003, etc.
All binary files will follow the version numbering scheme of: MajorVersion.MinorVersion.SP# * 1000 + BuildNumber.HF.
Hot-fixes will increment the last number in the version only.
Since files included in MiContact Center Enterprise 9.1 have the file version 9.1.XXXX.0, files in hot fixes should have
the version number 9.1.XXXX.1, 9.1.XXXX.2, etc.
In the Version resources, or Assembly Info, for binary files, the FileVersion component will indicate the Hot Fix number
after the file version.
For example: 9.1.XXXX.1 - SEC91_GA_HF001

=========================================================================

Documentation
All CPI is available as pdf documents in the Documentation folder.

=========================================================================

Tools Directory
The Tools directory contains helpful utilities that work with MiContact Center Enterprise, including:

Tools Directory Information

AgentIntegration Test tool for connecting to MiContact Center Agent using the .NET interface supported by Agent.
Test tool for connecting to MiContact Center Agent Service using the ccascomclient.dll COM
AgentServiceIntegration
interface.
Scripts to assist in moving your MiContact Center Enterprise installation to a new database server.
DBMigrate Please refer to the MiContact Center Enterprise Installation Instruction, 3/1531-LXA 119 154 for
details.
SeCCalc.exe dimensioning tool for estimating the amount of call and network traffic, and
DimensioningCalculator determining the number of agents and media ports to manage the contact center traffic.

EventSentry A 3rd party tool that monitors the Windows Event Log. Event Sentry can be configured to send
notifications when events take place.
LogReader A tool for viewing log files.
OpenMediaConnect Open Media and Session Information test clients.
Code samples for integrating with MiContact Center Enterprise Real Time Interface service COM
SampleCode interface, integrating an E-mail Knowledge Base with MiContact Center Enterprise, and using the
web-based Information Manager display tools.
SocialMediaPlugin Contains the Solidus Social Media Plugin.
The MiContact Center Enterprise Registry configuration program. This can be used to configure
custom settings in the Windows Registry to change the behavior of MiContact Center Enterprise
SecCfg.exe
services and applications.
Please refer to the SecCfg Help file for more details.

Software build: SEC91_GA_BUILD160 File Version: 9.1.0160.0

Doc: 9/109 47-LXA 119 154-1 Uen

Rev: Prel