Professional Documents
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Contents
1Description
o 1.1Notable definitions
2Market sector perspectives
o 2.1Operations management
o 2.2Manufacturing
o 2.3Service sector
3Quality management techniques
4Quality awards
5See also
6References
7Bibliography
8External links
Description[edit]
There are many aspects of quality in a business context, though primary is the idea the
business produces something, whether it be a physical good or a particular service.
These goods and/or services and how they are produced involve many types of
processes, procedures, equipment, personnel, and investments, which all fall under the
quality umbrella. Key aspects of quality and how it's diffused throughout the business
are rooted in the concept of quality management:[1][2]
The definition of "quality" has changed over time, and even today some variance is
found in how it is described.[1] However, some commonality can still be found. The
common element of the business definitions is that the quality of a product or service
refers to the perception of the degree to which the product or service meets the
customer's expectations. Quality has no specific meaning unless related to a specific
function and/or object.
The business meanings of quality have developed over time. Various interpretations are
given below:
1. American Society for Quality: "A combination of
quantitative and qualitative perspectives for which each
person has his or her own definition; examples of which
include, "Meeting the requirements and expectations in
service or product that were committed to" and "Pursuit
of optimal solutions contributing to confirmed
successes, fulfilling accountabilities". In technical
usage, quality can have two meanings:
a. The characteristics of a product or service that bear
on its ability to satisfy stated or implied needs;
b. A product or service free of deficiencies." [9]
Quality awards[edit]
Main article: List of national quality awards
Deming Prize
EFQM Excellence Award
Malcolm Baldrige National Quality Award
See also[edit]
Common law of business balance
Eight dimensions of quality
Innovation and Tax reduction
ISO 9000
Metaphysics of quality
Quality assurance
Quality control
Quality engineering
Quality investing
Six Sigma
Software quality
Theory of constraints
W. Edwards Deming
References[edit]
1. ^ Jump up to: Nanda, V. (2016). Quality Management System
a b c d
Bibliography[edit]
Boone, Louis E. & Kurtz, David L., Contemporary Business
2006, Thomson South-Western, 2006
Rochfort Scott, Charles & Hamerton, Robert
Jacob, Rambles in Egypt and Candia: With Details of the
Military Power and Resources of Those Countries, and
Observations on the Government, Policy, and Commercial
System of Mohammed Ali, Volume I, H. Colburn, London,
1837
External links[edit]
Look up quality in
Wiktionary, the free
dictionary.
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