QUIS —– Questionnaire of User Interface Satisfaction

PART A: SCREEN

1. Characters on the touch screen hard to read easy to read

1 2 3 6 7 8 NA

#555

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1.1 Image of characters fuzzy sharp
1 2 3 6 7 8 NA
1.2 Character shapes (fonts) barely legible very legible
1 2 3 6 7 8 NA
1.3 Contrast with the background irritating pleasing
1 2 3 6 7 8 NA

2. Highlighting on the screen makes task easier not atall very much
1 2 3 6 7 8 NA

#553
2.1 Use of color for highlighting unhelpful helpful
1 2 3 6 7 8 NA
2.2 Use of blinking unhelpful helpful
1 2 3 6 7 8 NA
2.3 Use of color background change unhelpful helpful
1 2 3 6 7 8 NA

3. Screen layouts make tasks easier never always

1 2 3 6 7 8 NA

3355
3.1 Amount of information displayed on screen inadequate adequate
1 2 3 6 7 8 NA
3.2 Arrangement ofinformation on screen illogical logical
1 2 3 6 7 8 NA
3.3 Consistent arrangement of information never always
1 2 3 6 7 8 NA

4. Sequence of screens confusing clear

1 2 3 6 7 8 NA
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4.1 Next screen in a sequence unpredictable predictable

1 2 3 6 7 8 NA
4.2 Going backto the previous screen difficult easy
1 2 3 6 7 8 NA
4.3 Going backto the main screen difficult easy
1 2 3 6 7 8 NA
4.4 Knowing where you are in the task (what confusing clear
you have done. and what you need yet to do) 1 2 3 6 7 8 NA

5. Screens items are easy to select never always

1 2 3 6 7 8 NA
5.1 Items are easy to find never always
1 2 3 6 7 8 NA
5.2 Item selection area size too small large
enough
1 2 3 6 7 8 NA
5.3 Seeing cursor (finger light) location hard 935)!
1 2 3 6 7 8 NA
5.4 Knowing whether an item is selected hard 935)!
1 2 3 8 7 8 NA
5.5 System responds to seleaion when unreliably reliably
finger is pulled away from screen 1 2 3 6 7 8 NA
5.6 Screen is left on long enough to read all too short long enough
items before it goes away 1 2 3 6 7 8 NA
PART B: TERMINOLOGY AND SYSTEM INFORMATION

6. Use of terms throughout system inconsistent consistent

1 2 3 4 5 6 7 8 NA

(D
6.1 Screen headings inconsistent consistent
1 2 3 4 5 6 7 8 NA
6.2 Terms on the screen (item labels) ambiguous precise
1 2 3 4 5 6 7 8 NA

7. Messages (feedback) which appear on screen inconsistent consistent

1 2 3 4 5 6 7 8 NA
7.1 Location of messages on the screen inconsistent consistent
1 2 3 4 5 6 7 8 9 NA

8. Instructions to the user confusing clear

1 2 3 4 5 6 7 8 NA
8.1 Instructions for commands or choices confusing clear
1 2 3 4 5 6 7 8 NA
8.2 Instructions for correcting errors confusing clear
1 2 3 4 5 6 7 8 NA

9. System keeps you informed about what it is doing never always

1 2 3 4 5 6 7 8 9 NA
9.1 Performing an operation leads to a never always
predictable result 1 2 3 4 5 6 7 8 NA

(D
9.2 User can control amount of feedback never always
1 2 3 4 5 6 7 8 NA

10. Error messages unhelpful helpful

1 2 3 4 5 6 7 8 NA
10.1 Error messages clarify the problem never always
1 2 3 4 5 6 7 8 NA
10.2 Phrasing of error messages unpleasant pleasant
1 2 3 4 5 6 7 8 NA

PART C: LEARNING

11. Learning to operate the system difficult easy

1 2 3 4 5 6 7
8 NA
11.1 Getting started difficult easy
1 2 3 4 5 6 7 8 NA
11.2 Learning advanced features difficult easy
1 2 3 4 5 6 7 8 NA
11.3 Time to learn to use the system too long just right
1 2 3 4 5 6 7 8 NA

12. Exploration offeatures bytrial and error discouraged encouraged

1 2 3 4 5 6 7 8 NA
12.1 Exploration of features uncomfortable enjoyable
1 2 3 4 5 6 7 8 NA
12.2 Discovering new features difficult easy
1 2 3 4 5 6 7 8 NA

13. Remembering terms and use of commands difficult easy

1 2 3 4 5 6 7 6 9 NA
13.1 Remembering specific rules about entering difficult easy
commands 1 2 3 4 5 6 7 8 9 NA

14. Tasks can be performed in a straight-femard manner never always

1 2 3 4 5 6 7 8 9 NA
14.1 Number of steps pertask too many just right
1 2 3 4 5 6 7 8 9 NA
14.2 Steps to complete a task follow a logical never always
sequence 1 2 3 4 5 6 7 8 9 NA
14.3 Completion of task unclear clear
1 2 3 4 5 6 7 8 9 NA
15. Help messages on the screen confusing clear

NA
15.1 Accessing help messages difficult 335)!
1 2 NA
15.2 Content of help messages confusing clear
1 2 NA
15.3 Amount of help inadequate adequate
1 2 6 7 8 NA

16. Supplemental reference materials confusing clear

1 2 NA

h)
16.1 User's guide confusing clear
1 2 NA

PART D: SYSTEM CAPABILITIES

17. System speed fast enough

5 6 7 8 NA
17.1 System response time for most operations fast enough
5 6 7 8 9 NA

18. System sounds tend to be appropriate

4 5 6 7 8
NA
18.1 System beeps annoying pleasant
1 2 3 4 7 8 9 NA

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18.2 System spoken responses annoying pleasant
I 2 3 6 7 8 NA
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19. Correcting your mistakes difficult

NA
19.1 Ability to undo what you just did inadequate
1 2 3 NA

20. The needs of both experienced and inexperienced never always

users are taken into consideration 1 23 9 NA
h

20.1 Novices can accomplish tasks with difficulty easily

1 2 3 NA
20.2 Experts mn use features! shortcuts with difficulty easily
1 2 3 8 NA

PART E: GENERAL IMPRESSIONS

21. Screens are aesthetically pleasing not ate" verymuch
1 2 3 6 7 8 9 NA
21.1 Screen designs and layout are attractive not at all verymuch
1 2 3 6 7 8 9 NA
21.2 Use of colors unattractive attractive
1 2 3 6 7 8 9 NA
01

21.3 Use of color combinations unattractive attractive

1 2 3 4 5 6 7 8 9 NA

2. System is impressive not at all verymuch so

3 4 5 6 7 8
NA
2.1 System can do a great deal not at all verymuch so
1 2 3 4 5 6 7 8 9 NA
22.2 Such a system in a home would be useless veryuseful
1 2 3 4 5 6 7 8 9 NA
 23. System is fun to use not at all very much so
1 2 3 4 5 6 7 8 9
NA
23.1 System maintains ones interest never always
1 2 3 4 5 6 7 8 9 NA
23.2 System would remain interesting unlikely likely

all credits to the author:

all credits to the author:

F., Norman, K. L.,

Wallace, D. F., L., & Plaisant, C. (1988). The
The american voice and robotics" guardian" system: a
evaluation. University of Maryland.
case study in user interface usability evaluation.