PR-005-D EAA-ProAssure Base User Operations

EAA-ProAssure™ 3.
x
Base User Operations
PR-005-D
Customer Training Handbook
Disclaimer
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described in this document are illustrated just for the sake of
comprehension and they are fit for testing environments only.
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resulting from the usage of this document.
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© 2021 MYCOM OSI
© MYCOM OSI
PR-005-D EAA-ProAssure Desktop Client and Basic User Operations
PR-005-D
EAA-ProAssure Desktop Client and
End User Operations
3.x
CONFIDENTIAL INFORMATION, RESTRICTED TO MYCOM OSI

© MYCOM OSI
This is a training document and contains simplifications. The examples and exercises described in this document are for the sake of comprehension only
and they are applicable to test systems only. This document is not intended to replace the technical documentation shipped with your system. In case of
any doubt always contact MYCOM OSI customer support.
Welcome to this training course!
© MYCOM OSI - Confidential 3

DISCLAIMER
• All training material and related information are
CONFIDENTIAL
• Cannot be disclosed to any Third Party without
explicit consent from MYCOM OSI
• Data displayed in screenshots are fictional
© MYCOM OSI Confidential
IMPORTANT
Kindly note that the content of this document and the information exposed during the training
courses are confidential. Any part of this document or any information you receive during the
training course cannot be disclosed to any Third Party without the express consent of MYCOM OSI.
The data displayed in screenshots are the result of simulations and do not belong to any actual
network.
Thank you.

About this course

• Developed for SOC/NOC engineers
• Requires:
– operator-level experience on the Desktop Client
• The course covers the creation of new performance reports and the use
of the Web Client and Problem Manager applications
• Duration: 2 days
This training is intended to provide to the attendees with the skills to define new
performance reports and charts in the ProAssure Desktop Client as well as to provide the
details about the use at the operator level of the Web Client application as well as the
service problem problems in Problem Manager.
Pre-requisites
General understanding of assurance-related concepts.
General use of software applications.
Duration
2 days

Learning Objectives
• Understand how ProAssure works
• Get to know the Desktop Client
• Learn how to build custom reporting/charts
• Comprehend how KQIs work
• Get to know the Web Client tools and options
• Understand how to monitor impacted services with
Problem Manager
At the end of this training course the attendees will:

• Understand how ProAssure works
• Get to know the Desktop Client
• Learn how to build custom reporting/charts
• Comprehend how KQIs work
• Get to know the Web Client tools and options
• Understand how to monitor impacted services with Problem Manager

Introduction to
EAA-ProAssure™
• EAA Blueprint
• Architecture
• Modules

Welcome to EAA-ProAssure™
• ProAssure™ is a near real time Digital Service Quality Management
solution
• Part of the MYCOM OSI Experience, Assurance and Analytics blueprint
• Collects data from various sources to analyze impact on Service Quality
• Provides ad-hoc reporting for the selected Services and KPIs through its
desktop client and web client
• Allow creation of custom KPIs/SQIs
• Service template engineering for easy service discovery
• Dashboard reporting for near real time service monitoring through
Java™ Desktop client or HTTP browsers
EAA-ProAssure™ (or ProAssure™ for short) is a near real time Digital Service Quality Management
solution that enables CSPs to proactively and timely manage their mobile, fixed line native services
and their impact on OTT digital services. It provides network insights leading to service impact
capabilities. By doing this, the operator can speed up identification of QoS related issues impacting
the services. All this is achieved by efficiently collecting various sources of service impacting alarms
and measurements, modelling services and building KPIs & KQI/SQIs. Built upon the deep telecom
expertise of MYCOM OSI, this product helps Network Operations and Engineering teams to identify
potential sources of problems in the service delivery chain to achieve optimal operational
efficiency and customer QoS driven decisions for better service experience & OPEX/CAPEX savings.

EAA blueprint
Real Time Assurance of Customer Experience enriched by Big Data Analytics
• Web Dashboard
• ProInsight™ (Analytics)
• ProActor™ (Automation)
• NetExpert™ (Fault Management)
• PrOptima™ (Performance
Management)
• ProAssure™(Digital Service Quality
Management)
• Customer Experience Management
• Big Data Mediation platform
• Adaptors™ (Data Interfaces)
ProAssure™ is one component of a larger, integrated, MYCOM OSI framework: the Experience,
Assurance and Analytics. This blueprint has been designed to allow Operators to face the
transformation to the digital network by means of a Next Generation OSS framework, ready for the
challenges of network functions virtualization and IoT, scalable for the wave of data the operators
shall have to manage and open to any technology and any Vendor.

Overall architecture
ProAssureTM
ProAssure™ Viewer (Web/Desktop Client – Problem Manager)
ProAssure™ Assurance Data

ProAssure™ Service Designer
Designer (Desktop Client)
Service Quality Analyzer (NIMSTM Data Warehousing & Computation)
Inventory Bridge Assurance Bridge/s Service Bridge
Inventory References Assurance Data Big Event Mediation

Network PM
Service Data
Service FM
Big Data/Probes/DPI
Customer EMS
CMDB, Assurance and Service Bridges provide interface and data sources towards external
inventory software, PM and FM software and service information from Big Data analytics.
The Service Quality Analyzer module collects the information from the bridges, computes and
stores them in the NIMS™ common framework which provides the data aggregation and
warehousing.
The Service Designer module allows the operator to create service templates used to probe the
Inventory for the discovery existing services.
The Assurance Data Designer (aka Desktop Client) allows defining ad-hoc reporting, KQIs/SQIs
while the Web client allows displaying the pre-defined reports, dashboards, graphs and other pre-
defined views by means of a standard web browser. The web client also enables users to some
level of data mining on the available reports. Network faults impact on running services is
monitored by the Problem Manager application which provides the service status and all the
details about the faults affecting the resources involved in the service instance.

Desktop Client
• Desktop Client allows creating ad-hoc reports and graphs
• Define new KPIs through NIMS™ Formula Engine
• KQI/SQI alarm definition and monitoring
Reporting in ProAssure™ is a major step forward from legacy reporting systems. Report-building is
user-intuitive, saving the user time and effort of extraction and post-processing the data in
external tools. Compared to existing legacy systems, ProAssure™ offers much higher efficiency and
reactivity, presenting the reports in a fast and clear manner.
The solution also provides a complete framework for distributing the information across the
organization and, as a consequence, increases efficiency.

Service Designer
• Super-user tool
• Define service model templates
• Data importation engine detects
matching service instances in
Operator’s inventory database
• Defines FM/PM indicators to be
imported for each service
Service Designer enables the operator in defining service model templates which are re-used to
capture existing and future service instances in the service inventory data source. This process of
integration is called Service Capture, which is the basis for service modelling as Business Entities
(or Network/Service Element types) are made accessible to the Service Designer user to build the
template graph while creating relationships between business entities, and for discovering and
associating data collection with the entities. The user is also able to modify or update at any time a
service template, based on updates to the business or service model.

Web Client
• Address the user profiles specific
requirements
– Executive Management / Team Managers
– Engineers from NOC, SNOC or GNOC
– OSS Administrator
• Deliver best in class ergonomics and
look and feel
• Enhance end user experience by
providing ease of use analytical views
• Access via common HTTP browsers
• Content must be designed through
the Web Client Designer
The Web Client is a content distribution-platform, as well as an analytical software allowing users
across the organization to access predefined reports, graphs, dashboards and workflows via any
web browser. It provides access to predefined analysis that the engineer uses daily for
troubleshooting purposes. It also allows the definition of an executive dashboard that can be used
by managers or executives at any level for quick viewing through vector maps, GIS views, icons or
graphical indicators.

Web Designer
• Super user application
• Design tool for Web Client views and dashboards
• Full management for existing views definition files and dashboards
The Web Designer is a web-based tool to define the Web client views and their relations. It
provides the necessary means to make available pre-defined reports and graphs through a
standard HTTP browser with an enhanced look and feel.

Problem Manager
• SOC real-time service monitoring application
• Returns network fault impact on service instances
• Reports root-cause and service disruption details
• Service-based topology analyzer*
Problem Manager is the real-time service monitoring application that SOC users can access to
monitor the impact of network faults to the service instances monitored by ProAssure.
The impact is reported according to the propagation rules set in the service template.
The application provides a break-down of the resources and problems involved in the service issue
as well as a root cause analysis to pin-point the most likely cause of service disruption.
Where available, it is also possible to invoke the topology analyzer to have a service issue reported
according to the network topology.

User Manager
• System Administration application
• User/Group management
• User rights management
• Predefined reports management
The User Manager is a stand-alone application providing the ProAssure™ administrator with an
easy way of managing user rights, granting/denying access to different features, programs, and
providing information to different users in a user-friendly way. In other words, it makes possible for
different users of ProAssure™ to get a tailored application according to their profile.

Client Platform
• Minimum hardware requirements:
– 2 GB RAM
• Software requirements:
– Windows 7/8.1/10
– JRE 8 update 102 or higher
• Web browser:
– Internet Explorer 11
– Firefox 36 (or above)
– Chrome 42 (or above)
The ProAssure™ Desktop Client requirements are minimal. The client PC should be equipped with
at least 2 GB of RAM, run Windows 7, 8.1 or 10 as Operating System, JRE 8 update 102 or higher
and one of the following web browsers:
• Google Chrome 42 (or above)
• Mozilla Firefox 36 (or above)
• Internet Explorer 11

ProAssure™Data
Management
• Concepts
• Data importation
• Data warehousing
18
Where do the Counters Come From?

• Data Bridges
• Details of how and where configuration and PM/FM/CM data is
obtained from source
• Mapping of MOCs, Counters, KPIs, Faults, Services to template instances
PM
PM Data Bridge MOCs, KPIs
FM
FM
Fault Events
Service
Service
Data Bridge Service
Instance
Instance
Instance
CM Inventory
CM Data Bridge
Data collected and processed by ProAssure™ come from different sources: Performance
Management Systems (e.g. MYCOM OSI PrOptima™), Fault Management Systems (e.g. MYCOM
OSI NetExpert™) and Inventory Management Systems (e.g. in-house Opertator’s software).
ProAssure™ interfaces these external sources by means of Data Bridges which are configured with
extraction policies and filters in order to import only the relevant information.
The PM Data Bridge imports MOCs, KPIs and counters, as well as parent-child relations among
physical or logical managed instances (physical ports, devices, logical interfaces, etc.).
The FM Data Bridge imports fault information about the managed resources.
The CM Data Bridge imports the inventory about the service instances and the relevant attributes.
The ProAssure™ analytic engine combines all the available information through the available
reporting tools.

Data Importation and Pre-Aggregation

• Data is imported at the time granularity
Resource Instance
specified within the Bridge for each entity
• In this example the counter data is
Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q
imported at Quarter-Hour granularity
• When one hour of Quarter-Hour data has Quarter-Hour
been imported it is aggregated and stored
at the hour level as well
H H H H
• When a day’s worth of Hourly data has
been imported it is aggregated and stored Hour
at the Day level as well
• All counters data are stored in flat files
• Counter values are pre-calculated for D
future use Day
PM data and fault events are imported at specific time granularities, in this example every quarter
hour. The NIMS™ Framework architecture provides an automatic pre-aggregation of data based on
time granularity; when all the samples from a lower time granularity are available, they are
automatically aggregated to a higher granularity and stored in a separate flat file for future use.
When an operator shall request the PM value for a specific hour, the NIMS™ Framework will simply
access the correct file as all the calculations have been already executed in advance.
If the operator requires a day-level report the system shall access the relevant day-granularity flat
file rather then collecting all the data at quarter hour and process them on-the-fly: this approach
can provide much better performances.

Aggregations
• Aggregation mechanisms combine data from one granularity to another
• A Service-level report is computed aggregating End Point-level data
• A Day-level counter is computed aggregating Hourly counter data
• There are several methods of combining the data (sum, average, max, min, etc.)
• Network Object Model
• Defines parent granularity level
Access Region
Access City
Vendor Access Site
Service Level eNodeB
Service End Point Level eCell
Data aggregation can occur on the time or element dimension, the NIMS™ framework is
configured with the appropriate instructions for aggregating raw data applying the required
aggregation function (sum, average, max value, etc.).

Rollup and Drilldown

• Granularity indicates a specific level IP Backhaul
of Time or Element
• Rollup allows to quickly change a IP Device IP Device IP Device
dimension to a parent level
– IP Interface to IP Device IP Interface IP Interface IP Interface
– Hour to Day
• Drill-down allows to quickly change a IP Interface
dimension to a child level Week
– Access Site to eCell
– Week to Day
Day Day Day
• Users are allowed to directly jump to
any granularity level
Hour
Hour
The configuration available in each single Service Template also provides the parent-child relation
across the different Element entities, such configuration allows the operator to easily explore the
hierarchy of a certain technology using the roll-up and drill-down functions in the Desktop Client.
The same concept is available for the Time entities.
22
Exercise 1
• Refer to the Exercise document
• You have 10’
• Any question, refer to the
instructor
It’s now time for a quick review.

Open the Exercise document and answer the questions. You have 10 minutes to complete the
exercise, then you can review your answers with the instructor.
Don’t forget to mark how many points you have collected!

The Desktop Client
• Introduction
• Toolbar
• The Palette
• Dimensions
Further details and complete description of options are available in the ProAssure™ Core User
Manual – Sign In and Global Context.

Getting Started
• Start your favourite Web Browser
• Connect to http://<Host FQN>:8080/jws
• Enter username and password
Server
status
Available
applications

In order to start the Desktop Client, open your web browser and enter the application web address
in one of the following formats, according to the security setup:
http://<Host FQN>:8080/jws in case of unsecured connections, or
https://<Host FQN>:8443/jws in case of secure connections, in such case ensure that the server is
included in the list of secure servers in your browser configuration.
Enter the username and password provided by the system administrator, you will be logged in and
the welcome page shall be populated with the available applications according to the user rights.
Click on Desktop Client to download and start the application, in case of security problems from
the browser or JRE please confirm the application as safe.
25
The Desktop Client
Menus and Palette

toolbar area
Desktop
area
Instances of
selected
category
Application
status
Status bar
The Desktop Client interface is very intuitive, the creation of reports and graphs is mainly driven by
drag and drop operations or pop-up menus.
There are some specific areas easy to recognize at a glance:
• The menus and toolbar
• The Desktop Area where reports and graphs are generated in an individual window each
• Palette Area which collects the Network Elements, Time and Calculation palettes as well as the
Network Areas
• The Status bar reports the operation currently carried out by the client, the RAM used versus
the allocated one, the connectivity status towards the server

First Glance – Toolbar

• Direct access to most frequently used operations
• Some options require a separate licence key
Compute
PM Alarm selected
Create
Viewer Report/Graph
Associated View
Compute all
New table New Open Report PM Alarm
Views in
report Project Book Explorer Config
Desktop
Print
New graph New Show/hide Access
current
report Workspace Palette Help On-Line
view
Save Compute only new

Open File current data
view
The toolbar allows straight access to some of the most commonly used functions. Please note that
even though some of the buttons are active, the relevant application might require a separate
licence to be activate, a specific message will be displayed (e.g. GIS).
From left to right:
• New table report: generate one empty table report window
• New graph report: generate one graph window
• New Workspace*: generate one empty workspace area and open all the relevant workspace
tools
• New Project Book: generate one empty project book
• Create associated view: send the parameters of the selected view to a new one
• Open: allow opening a saved file
• Save: allow saving the currently selected view
• Print: print the view currently selected
• Open Report Explorer: open a new palette showing the user and common directories
• Show/hide palette: display and hide the Palette from the desktop window
• PM Alarm definition*: open the PM alarm definition management window
• PM Alarm Viewer*: open the real-time PM alarm monitoring window
• Compute selected report: execute the computation of the selected reports/graphs
• Compute new data: execute the report/graph computation just for the entities added to the
report after the last computation
• Compute all Views: execute the report computation for all the reports/graphs currently open in
the desktop client
*The functionality/module requires a separate license

First Glance – The Palette

• Elements
– Hierarchical list of Network Element entities
– Discovered instances arranged according to
hierarchy
• Area
– Logical grouping of services and resources
• Time
– List of available time entities
– Calendar specific or generic entities
• Calculations
– Available attribute parameters, metrics and
KPIs
• Drag & Drop any element into a
report/graph
• Search tool
The palette areas are automatically updated according to the service templates and the discovered
resource instances in the managed network.
The Elements palette contains the Element entities imported in the application.
The Area palette shows for each category of Network Area (NA) the different pre-defined groups of
elements.
The Time palette provides the list of available time entities, from 5 minutes periods to months, as
well as generic calendar entities (e.g. Fridays, Working Days, etc.).
The Calculation palette is a collection of the Performance Indicators (PM counters and FM events)
imported from the PM and FM layers according to the Service Template configuration, it also
contains the custom Service Quality Indicators and Key Performance Indicator generated by the
operators or acquired as part of a MYCOM OSI Solution.
The Operators can drag and drop any element of a palette in a report or graph, to extract the
relevant data.
The palette area is equipped with a search tool (binocular button) to retrieve any entity by name
or other properties.

Elements Palette
• Hierarchical organization of the
imported entities
• Automatically updated upon
Service Template™ instantiation
• Rfs, Cfs and Template root folders
• One folder for each instantiated
template
The palette is organized in a hierarchical fashion, by clicking on any entity type the system shall
display the list of relevant instances (imported services), regardless to the underlying service
structure. In a general way there are three root entity types: Rfs (Resource Facing Service), Cfs
(Customer Facing Service) and Template. Under the root Template folder ProAssure™ defines one
new folder for each Service Template configured, each template folder contains a number of sub-
folder according to the entities used in the template structure, these folders contains the instances
of the elements used in each service instance. In this way the operator can easily:
• Display the list of service instances imported (click on the Service folder)
• Display which entities of a given type are used in the type of service (click on the relevant sub-
folder)
In the example in the screenshot: the selected folder displays the services instances for the
Template UAT_Template, if the operator needs to obtain a list of End Point entities involved in any
service instance of these specific type, he simply needs to click on theEndpointService folder.
Note: when new templates are being instantiated through the Service Designer the users
connected to the Desktop Client need to logout and connect to be able to operate on the new
instances.

The Time Palette

• Selection contain members that
correspond to a specific period of
time
– Example: Day → 03 Aug 16
• Dispatching members corresponds to
a repeatable, periodic time slot
– Example: Day of Week → Monday
• Members are filtered according to the
Global Context settings
The Time palette provides the time entities at different granularities. Time entities are grouped in
two main sets: Selection and Dispatching.
Selection contains all the time granularities in the period of time selected in the Global Context,
for instance the Day instance will contain all the days in the selected period, Quarter Hour shall
contain all the quarter of hour periods in the same.
Dispatching contains repeatable periods of time, for instance selecting Monday in Day of Week,
will include in the report all the Mondays in the Global Context; selecting Week Days in Week Part,
will include in the report all the data relevant to the all the days Monday to Friday in the Global
Context.

The Calculation Palette

• EA folder for SQM-related metrics
• One folder for:
– Fault Management
– Performance Management
– Service Management
• Auto discovered folder contains
metrics imported from underlying
OSS systems
Imported Counters/KPI
ProAssure™ KQI/SQI
The content of the Calculation palette is driven by the Template as it will contain the counters and
KPIs as configured in the Service Template. The root EA folder contains up to 3 sub-folders for the
imported metrics: Fault, Performance and Service Management. In each folder the system creates
the relevant metrics grouped in folders.
The operator can define further KQI/SQIs exploiting these imported metrics (or purchase one of
the MYCOM OSI Solutions).

The Global Time Context

• Verify on client start-up
• Set time periods available in Time palette
• Start and end date are based on midnight
• Default value is 14 days
The Global Context is the time reference that the client shall use for the current session. It will
define the content of the Time palette, which will show only those time entities within the period
defined in the context, and it also controls the list of imported network elements, if one network
element has been imported outside the global context period it will not appear in the relevant list
(e.g. the network element imported on the 01/09/2016 and the global context is set from the
01/08/2016 to the 20/08/2016).
The operator can select a specific period (Start – End date) or a specific duration in days; it is also
possible to select the time zone to use in the reports, date and time values shall be adjusted
according to the selection.
The Desktop Client retains the Global context setup among the different sessions for the same
user.
It is highly suggested to verify the Global context at the beginning of each session, as any change
requires a client restart to be effective.

Table Reporting
• Creating new table reports
• Report components
Manual – Table Reports.

Creating a New Report

• To create a new report
• Shortcut sequence: Ctrl-R
• Or: Select the Create a new table report icon in the toolbar
• Or: Select File → New → Report
To start creating a new Table Report simply select one of the options, the system shall open a
blank report builder.

Table Reports Builder

• Filter Zone Filter zone
Column
zone
– Elements and Time Dimensions
– Filter Vertically and Horizontally
– Automatic parenting relations
• Column, Row, Table Zone
– Elements
– Time Row zone
– Calculations
• Drag and drop members from the
relevant palette
• Calculations cannot be used in the
Filter Zone
Table zone Client

Send to
preferences
View
The structure of a table report is made of four areas:

• Column, Row and Table zones can host any type of data: Network Element entities, Time
dimensions or Calculation
• The Filter Zone can be populated by Network Element or Time dimension entities
The operator can easily drag and drop the desired entities in the destination areas, the only
constraint is that all data must be homogeneous in the same zone, it is not possible to mix
different dimensions in the same zone or different Managed Object Classes. For instance it is not
possible to define a new report where eCells and IP Interfaces are in the same zone.
The Desktop Client shall display an error message when the user attempts such an operation.

Table Zone Usage
Zone NE Time Calculation

Column Zone Y Y Y
Table Zone Y Y Y
Row Zone Y Y Y
Filter Zone Y Y -
The table summarizes what entities can be configured in which area. The general concept is very
simple, any entity can occupy any table zone except Calculations which cannot be used in the filter
zone. Some limitations may apply if the report is meant as a source for the Web Client content (see
the relevant training material for further details).

Objects in the Report

• Objects are building blocks for the
creation of a report
• Network Element Dimension Objects
• Time Dimension Objects
• Calculation Objects
• Report statistics have meaning in the
context of
– What: network element instances being
analysed
– When: time period
– How: measurements
The building blocks of a report are the instances of the different objects in the palettes, they must
be selected and combined in the report so as to provide meaningful information to the user.
The table report can be seen as a description of:
• What: the network element instances being analyzed
• When: the time period
• How: the KQI/SQIs or attributes
The application shall retrieve the required information from the data warehouse.

Building a Report
• Drag and Drop
• Use the Palette to select objects
– Element Dimension object(s)
– Time Dimension object(s)
– Calculation object(s)
• Drag the objects to the report zones and drop
• Add the whole dimension or select individual or a selection of instances
In this example, the whole eCell Managed Object Class is dragged into the Row zone of the new
report, some members of the Hour of Day are dragged in the column zone, while one KQI/SQI is
dragged to the table zone of the report from the Calculation palette.
Please note that the members in the table zone are represented in the row zone, associated to
each member in the Row zone, this enhance the report clarity in case of multiple calculations in
the table zone.
When a zone is populated by some data the system displays a tab with the relevant entity type
(eCells, IPInterface, Day, Hour of the Day, etc.) KPIs are reported with a generic “Calculations” tag.

Building a Report
• Create a table report from one dimension member
The operators can also use the Send to View Wizard to define a new table report.
Start selecting the desired instances from the relevant palette (e.g. some instances from the
Network Element palette), right click on the selected elements, then select Send to View.
Select Empty Document and Report (which should be displayed as the default options) then click
on Next.
Select the destination zone for the selected elements then click on OK, the new report will be
displayed with the relevant zone already populated with the selected elements.

Computing the Report

• Compute a single report
• Computing multiple reports
– To start computing a report:
– Shortcut sequence: F9
– Or: Compute icon in the toolbar
• Use Compute All alternatively
• Use Computation Threshold
The computation is the last step, it will trigger the data retrieval from the warehouse, the
computation can be almost instant or can require several seconds to be completed, it depends on
the report complexity: the number of elements involved, the number of time periods, the
complexity of the KPIs. A real-time progress bar will display how long it will take for the
computation to be completed.
Operators can configure a warning message when the computation requires more than a given
threshold, to modify this value select Report → Computa on Conﬁgura on

Table report Example

Subset of Hours of
Day in Column zone
Days in
Filter zone
eCells in
Row zone
Multiple
Calculations in Table
zone
In this example the report has been created with the following configuration:
• Some instances of eCells in the Row zone
• A subset of instances from Hour of Day (08:00-20:00) in the Column zone
• 3 Calculations in the table zone (the names are reported in the row zone)
• Some instances of the Day time period in the filter zone
What is the benefit of having some Days in the filter zone? With this configuration it is possible to
analyse the results for the same period of time (8-20) for different days, the operator shall select a
different day from the filter and calculate the report so as to have the relevant data for the day.
This allows the operator to easily switch from one day to another one and compare the eCell
behaviour against the selected KPIs.

Report troubleshooting
• Missing data
• Computation logs
The following section covers the most common issues in report creation and some troubleshooting
hints to workaround them.

Ops! Something went wrong…

• Data retrieval did not take place
• Different possible reasons, not necessarily errors:
– Requested data are not in the warehouse
– Wrong time granularity selected: counter values do not exist for that granularity
– Wrong network element entity: counter/parameter not applicable
– The selected KQI/SQI is not applicable to the NE/Time granularity in the report
• Computation engine displays different indications according to status
In some cases the computation engine may not be able to retrieve the requested data or, even
worse, it can display an error message.
There are different explanations to the same issue:
• The requested data are not available in the data warehouse, for instance the selected network
element has been imported at a later date than what is stated in the report
• The application does not have the counter/parameter value at the selected granularity, for
instance the report is requesting counter values at 15 minutes granularity while these are
available only at hour granularity or higher
• The selected parameters/counters do not match with the network element entity
• The selected KQI/SQI cannot work with the NE classes or Time dimensions provisioned in the
report (e.g. the KQI/SQI requires FDDCells and the report is provisioned with eCells, or the
KQI/SQI requires days granularity and the report is configured with hours or lower granularities)
The computation engine shall display different information according to the type of issue.

Common issues
• Missing data • Warning sign in computation log
• A cross identifies missing values for • Computation engine found an
selected period inconsistency when querying for data
Need urgent investigation

In the first example, the computation engine cannot retrieve the values for one calculation for two
specific time periods. This could mean that the data was not made available by the Vendor OSS or
the data importation did not succeed for these specific data samples on this network element
instance. Missing calculation values for several network element instances over multiple time
periods are not a common issue and should be investigated by system administrators with due
urgency (assuming that the selected entities are compatible each other…).
In the second example the computation engine displays a warning sign and the error message
highlights an incompatibility with the network element class, therefore the relevant calculation
cannot be retrieved because it simply does not exist for this Managed Object Class.

Report Computation Logs

• Computing is divided into 3 steps
– Step 1. Determining the granularity
– Step 2. Mapping objects to the data
– Step 3. Extracting the data
• Common report errors
– Can’t compute, missing calc.Dimension
– Maximum of 100 members in the TABLE
zone
– Could not parse…
– While creating calc.Dimension: found only...
– Skipped calculation with no compatible
source granularities
The computation log is always available at the end of a calculation, to access click the info or
warning icon at the bottom of the report window.
The window displays the log of operations carried out by the computation engine, simply select
any item to get the details. In the example, one calculation has been excluded from the report as
the selected network element instance or time granularity (source granularity) is not compatible
with the calculation (either the operator has selected the wrong entity or the wrong calculation).
These are some of the most common report errors:
Can’t compute, missing calc.Dimension no calculation has been added to the report
Maximum 100 members in the Table zone the report configuration exceeds the maximum number
of 100 KPIs/counters
Could not parse… one component of a formula cannot be found, most probably it has been
deleted
While creating calc.dimension found only… some of the calculations cannot be found (might be
deleted)
Skipped calculation with no compatible source granularities the selected calculation is not
compatible with the time granularity or the network element entity in the report

Table Reports Features

• Data analytics
• Filtering
• Hints
Table reports provide several data analytics tools which simplify the data mining in the report
output.

Using Rollup and Drilldown

• Change the Time or NE dimension granularity in the report
• Move up the hierarchy by one or several levels by performing Rollup
• Show the children of a dimension by drilling down
• Rollup and Drilldown can be apllied either on columns or rows
• Once executed no rollback to previous selection of MOIs
The Roll Up and Drill Down functions can quickly modify the granularity of the NE or Time
dimension.
Both commands are based on the parent-child relationship set by the Adaptor™ and discovered
during the attribute data import, they allow to explore the relevant hierarchy.
For instance, it is possible to drill down on NodeB to display all the managed FddCells, or Roll Up
from one LTEtoLTE Neighbouring link to the managing eNodeB; the same operation can be done on
the Time instances, drill down a one hour period to Quarter_Hour will display all the four quarter
of hour periods within the selected hour.
Once the Roll Up or Drill Down are executed it is not possible to revert back to the previous
selection in the report, it is then necessary to perform a new selection from the relevant palette.

Using Rollup and Drilldown

• Can be executed on a selection of multiple NE entities
• Can be executed on the global dimension
• Can be performed on most of the report & graphs areas (Table, Column, row, X, Y, Z)
• Roll-up and drill down can be performed in the graph on a selection of NE
The Roll Up and Drill Down operations can be executed on:

• a selection of multiple NEs
• the global dimension (in this case they are executed on the visible instances only)
• most of the report & graphs areas (Table, Column, row, X, Y, Z)
• a selection of NEs in a graph

Drilldown on KPIs
• View KQI/SQI formula components
• Quickly Find counter affecting the
KQI/SQI value
– No need to search for raw counters
– Keeps the original KQI/SQI and adds its
direct children components
– Replace by Components
– Add Raw-Level (raw counters) components
– Replaces the original formula by its direct
child components
The Drill Down function can be also applied to formulas. When applied, it allows to add or replace
the existing formula with its basic components: direct children (other sub-formulas or raw
counters), or raw-level components (all formulas are exploded up to their raw counters).
It is an effective way to troubleshoot a KQI/SQI as well as verify which component is contributing
more to a specific result.

Aggregation in the Table Report

• All Counters and KPIs have aggregation rules in their definitions
• Aggregation on Row zone: aggregates values for the members in the row zone at
every occurrence in the Column zone
• Aggregation on the Column zone: aggregates value for the members in the column
zone at every occurrence in the row zone
All the counters and KPIs have in their definition specific aggregation rules for the NE and Time
dimensions.
The aggregation function in the table report execute the aggregation rule set in the definition:
Aggregation in the row zone: aggregates values for the members in the row zone at every
occurrence in the Column zone
Aggregation on the Column zone: aggregates value for the members in the column zone at every
occurrence in the row zone
To activate the function simply right click on one of the member names in the row or column zone
and select Enable Aggregation.
In this example the row zone is populated with members from Network Element (eCells), while the
column zone is populated with members from the Time dimension (Hours of Day).
Aggregation on the row zone makes the system to add a new row (AGGR.) where it aggregates
KQI/SQI values from all the eCells for the same Hour (in the KQI/SQI definition it is stated to sum
the values when aggregating in the NE dimension).
The aggregation on the column zone aggregates KQI/SQI values from each Hour in the report for
the single eCell (sum is the aggregation rule for the Time dimension).
The aggregation method (average, mean, max value, min value, etc.) is given by the configuration
of each single KQI/SQI.

On-the-fly Operation
• Mini calculator in the table report
– Select data
– Right click near “Operation”
– Select aggregation method
– Result is displayed at the report footer
Operators can quickly execute some math on the reported values, simply select the operands, right
click on Operations and select the operand, the result is displayed right in the same area. Much
more handy than the calculator on your PC!

Freeze Pane Functionality

• Freeze Rows or Columns or both
• Enable easier value comparisons in the single report
As in most of the spreadsheet software the Desktop Client offers the freeze pane functionality to
keep still specific columns or rows while browsing the report results. This makes comparison of
values much easier for the operator.

Sorting Operations
• Right-click on column
• Sorting operation on Columns only
• Ascending/Descending sorting options
The operators can sort report values based on the results of one or more column.
Right click on the column header and select Sort → Ascendant/Descendant, the column values will
be sorted and the report results will be rearranged accordingly. Ascending sorting for numeric
values occurs from 0 to 9 while the same on strings occurs A to Z (case insensitive).
It is possible to daisy-chain multiple columns (a number indicates the sorting priority), in this case
sorting occurs on the first column where sorting has been activated, after the first sorting, items
with the same values will be arranged according to the sorting option in the second.
In case of multiple entities in the table zone (e.g. multiple KPIs) it is necessary to select the cell in
the column corresponding to the calculation (or entity type) that must be used as sorting
reference. Click on the relevant cell then proceed on the column header, right click and select the
sorting option.

Filtering options: N Highest/Lowest

• Find n Highest/Lowest calculation
values
• Very quick identification of top/worst
performer
• Easily recognize:
– Worst Service performance
– Highest number of alarms per site
– Highest Traffic IP interface
The column filtering options provide a valuable tool to quickly display the worst/best performer
against a given calculation. The N Highest/N Lowest filter displays only those rows showing the first
n rows with the highest/lowest counter value, filtering out all the remaining rows.
Right click on the column header, then select Filter → N Highest (or N Lowest)
The number of items that fill be displayed is configurable, click on the Change Setting button (clog
wheel button), in the Report Setting window locate the parameter Top N size, click in the value
field and enter the desired number of items; click on Save My Settings and Close. Please note that
this change shall affect this report only.
Operators can combine the N Highest/N Lowest filtering with sorting on the same column, this will
result in a chart like report.

Filter Configuration Window
Filter target: source

data for filtering
operation
Filter method: type

of filtering
Operator: to be
applied on data
and method
Among the filtering options the filter configuration window allows creating multiple filtering
criteria to be applied to one or more columns in the report, this tool allows a great level of
flexibility for data mining operations.

Filter Configuration: Filtering Target

• Visible Column:
– Columns contained within the report
• Hidden Columns:
– Columns not contained in the report
• Table cell:
– To select target calculation from the table
zone within the report.
In the filtering target the operator needs to select which data source will be used as the target for
the filtering operation, there are 3 possible options:
Visible column: the values are contained in the report
Hidden column: the values are not contained in the report, the pull down menu will show the
remaining members of the same class of entities in the column area, other classes are available by
clicking on More; using this option means that the table report shall be filtered according to values
external to the report itself
Table Cell: filtering values are located in the Table zone of the report

Filtering Methods
• Used in combination with Filtering
target options
• Threshold
– Set a numeric threshold
• Reference columns
– Compare the target column against the
value in another column
• Missing values
– Filters on target all rows with missing values
in the report
• Non-missing values
– Filters on target all rows with non-missing
values in the report
The Filtering Method section defines the type of filtering process.

Threshold
Use in combination with the target and a comparison operator to determine which rows will be
filtered in (Note: for percentage KPIs use the decimal format, e.g. 98% = 0.98).
Reference columns
The filter will compare the report value against another column value in the report, the row shall
be filtered out according to the operator being used.
Missing values
Filters on target all rows with missing values in the report.
Non-missing values
Filters on target all rows with non-missing values in the report.

Multi-Conditional Filters
• Combine multiples column filters
• Filter for Attributes
– Configuration Audit
– Find configuration errors
• Reorder existing filters
• Duplicate
• All filters are saved in report
• Filters are kept when a new filter is
applied on a different column
It is possible to define multiple filter and combine them by AND/OR logical operators, each
individual item in the column shall be tested against the filter and it will be displayed only if all the
conditions are satisfied according to the logical operators.
Filtering setup is saved with the report data so it is automatically re-applied when the report is
opened again.

Exercise 2-3
• 15 mins max time
Let’s review this set of functionalities.

Open the Exercise document and create the content requested in the exercises 2 and 3. It
shouldn’t take more than 15 minutes to complete the exercise, then you can review your work
with the instructor.

Dashboard Type of Reports

• Real-time report with automatic
computation
• Automatically report re-arrangement
to the latest time granularities
• Easy to setup
• Configure the auto-refresh
– RealTime: activate/deactivate dashboard
functionality
– RefreshDisplayRange: number of granularity
periods in the report
– RefreshRate: interval (in minutes) between
refresh attempts Real-time
– Offset:: backward shift in time from current report icon
timestamp
A Dashboard Report is a real-time report with automatic computation and auto-refresh on the
latest time granularities available.
Configure the report with the requested NE, Time and Calculation dimension instances, then click
con Report Settings, in the window open the Dashboard folder and configure the following
parameters:
RealTime: activate/deactivate dashboard functionality, set it to True
RefreshDisplayRange: the number of previous granularity periods that will be visible in the
dashboard report, periods are calculated starting from the current timestamp
RefreshRate: the time interval (in minutes) between refresh attempts
Offset [optional]: the number of granularity periods for which the report should be shifted back in
time; for instance, the report should cover the last 10 hours, from 1600 to 0600, the offset value is
set to 2, then the dashboard report shall display the results from 1400 to 0400. This shifting
mechanism is very useful in case of data which do not benefit from the near real-time data import
and would be displayed as missing data without a shifting adjustment.
If a report is set as real-time its behaviour is also reflected on the Web Client content based on
that report (scorecards, gauges, map views, etc.).

Other Report Settings

• Store relative dates
– True: Relative days in reference to the date used in the report: a time delta
• Display cell labels
– Allows the display of the TABLE zone contents in a column of the report.
• Reliability display
– Displays how reliable the generated values
• Default Row/Column header width/height
• Allows to custom sizing (in pixels)
• Auto size Label Mode
• Save your preferences
Besides the options already explored, the Report Settings window offers additional customizations
for the active table report.
The Store relative dates option allows saving dates in the report as relative values to the current
date. When set to True, the time reference of a table report is saved as a relative
number of days in reference to the date: a time delta.
For example, assuming the table report is saved on the 10th March, then the 10th March is day 0,
while the 9th March is day -1, 8th March is day -2, etc.
On the 22nd April, the report is recomputed, then day 0 automatically becomes the 22nd April,
day -1 becomes 21st April, day -2 becomes 20th April, etc.
The Reliability display mode and Reliability display threshold are two parameters of the Reliability
Indicator function, in case the necessary data to compute the report are below a certain threshold,
the report will show in the relevant cell the percentage of data available, so as the operator can
understand the consistency of the data in the table. E.g. the report is aggregating data from hour
to day, there are only 18 hours available over 24 required, the aggregation occurs anyway but the
reliability index is 75% (the same happens in case of pre-aggregated data).

Dynamic Vs. Static MOIs

• Dynamic: drag and drop MOC/NA
– New instances of the same MOC will be added automatically
• Static: drag and drop Instances from Instances pane
– The list of MOIs will be static among time
Dynamic Static
ProAssure™ operators can create dynamic or static reports according to the specific needs, the
different approach relies on how the NE will be populated in the report. In the dynamic approach
the operator shall drag the MOC name from the NE Palette to the report (in this example the eCell
class is dragged in the report), the report shall be populated with all the current instances of that
class (in this example of the eCells) but whenever the report is open again, the list of instances is
automatically refreshed.
In the static approach the instances are dragged in the report directly from the Instances pane, in
this case the selection will be static even though all the instances have been selected.
Use case: create technology level reporting.

Set Busy Time

• Available for Day level report
granularities or above
• Display Busy Time or Value for a
selected calculation
• Requires Busy Hour/Busy Day setup
from Sys Admin
• Can also display calculations values at
one calculation busy hour/busy day
The Busy Time is the timestamp when a calculation has reached the highest value in a pre-
configured time range (e.g. one day, one week), the Busy Time Value is the calculation value at the
Busy Time (i.e. the highest value recorded).
The Busy Time feature in a report allows displaying the Busy Time or Busy Time Value for any
calculation in the report; this type of processing is based on the data available in the system and it
requires that the system administrators have set the BH/BD management in the ICM for the
required calculations.
It is possible to assign Busy Hour and/or Busy Day calculations to counters (or formulae).
For Busy Hour calculations, the counters should have a time granularity less or equal to one hour
(60 minutes) in the table reports where they are used. For Busy Day calculations, these counters
should have a time granularity at least equal to an hour.
To identify the Busy Time for one calculation:
1. Right click on the calculation name in the report
2. Select Set Busy Time
3. Select the Time period among those available (e.g. Daily) then click >>
4. Select Display Busy Time to show the timestamp of the Busy Time then click >>
5. Select the NE entity type then click on OK
6. Calculate the report
It is also possible to set one Busy Time for all the calculations in the report:
1. Right click on the Calculation tab in the report
2. Select Set Busy Time for all
3. Select the Time Frame (e.g. Daily) then click on >>
4. Select the reference calculation then click on >>
5. Select the NE entity type then click on OK
6. Calculate the report
The report now shows the calculations values at the select calculation busy time.

Exercise 4
• 10 mins max time
Let’s review this set of functionalities.

Open the Exercise document and create the content requested in the exercise 4. It shouldn’t take
more than 10 minutes to complete the exercise, then you can review your work with the
instructor.

Tweaking the report

• Styles and colour coding
• Add/Remove Elements
• Custom Labels
• NE attributes
Table reports can be enriched with colour-coded information, custom labels and NE attributes in
order to increase their clarity as well as the look and feel.

Colour code definition

• Applied to any Calculation in the
report
• Build Brick-Wall reports
• Quickly find KQI/SQI breach
• Colour coding can be based on
another calculation
Color codes are similar to Conditional Styles but local to the report where they are defined; they
also allow the definition of multiple ranges.
It also possible to link the colour coding to another calculation not included in the report, in this
case the colour coding is based on the values from the linked calculation. In this way it is possible
to easily identify those network element instances where one calculation has a certain behaviour
and observe the values from the KQI/SQI in the report, so as to understand the interactions
between the two calculations.

Adding and Removing Elements

• Click on the global dimension in the table report and drag to outside of
the window (complete removal)
• Double-click on the dimension(s) in the table report zones and remove
by moving the dimension(s) to the Unselected element window
For any dimension in the report it is always possible to add or remove members. To add new
members, simply drag the new instances from the palette and drop them in the right dimension
(mixed members are not permitted) then select Merge.
For fine-grain removal of single elements, double click on the dimension tab and adjust the
selection as required.

Attributes
• Manage list of attributes
displayed in the report
• Help to enrich report output
adding NE related information
Operators can include existing service attributes in the report.

Right click on the NE tab in the report, select Attribute List → Edit Attribute List
From the pop-up window select the attributes that should be displayed for each NE instance (e.g.
replace short name with long name, or add NE_RELEASE). Then click on OK.

Filtering the Instances: Regular Expressions

• Instance pane can be filtered using regular expressions
• Allows easier retrieval of specific instances
• Some examples:
^Cell[123] retrieves instances starting with Cell and any combination of 1, 2 or 3
Cell1, Cell2, Cell3, Cell25, Cell18, Cell39, Cell12…
(Munich)$ retrieves instances ending with Munich

MPLS_Router1_Munich, eCell_567_Munich, RNC_12_Munich
(^(AKL)(0200))|(^(CAL)(0200)) retrieves instances starting AKL or CAL and 0200

right after
AKL02008,AKL0200890,CAL0200ABCD,CAL02004567
The list of MO instances in the palette can be quite extensive, by right clicking on the Instance
pane column header it is possible to set a pre-defined or custom filter. A pre-defined filter is made
available according to the type of information available in the column (e.g. NE_Release) in case a
pre-defined filter is not available, it is possible to set a custom filter using regular expressions.
Regular expressions use specific character to denote how to include/exclude portions of string:
• | = the vertical bar is used to express alternatives value as in a OR expression (A | B).
• ( ) = brackets are used to define the scope of an expression within a more complex one (A | B)C
it will also set computation precedence as in algebra
• (string)? = zero or one occurrences of the preceding element
• (string)* = zero or more occurrences of the preceding element
• (string)+ = one or more occurrences of the preceding element
• ^(string) = the string is at the starting position in the elements
• (string)$ = the preceding string is at the end of the elements.
Some examples:
• RNC100 match exactly any element with the string ‘RNC100’ in the exact sequence
• ^RNC match all strings starting with RNC
• ^Cell[123] match all strings starting with Cell followed by 1 or 2 or 3
• ^Cell[1][2] match all strings starting with Cell followed by 1 then followed by 2 (e.g. Cell12,
Cell123, Cell12_Einsetein_Avenue, Cell129Test)
• Munich$ match all the strings ending with Munich
• (^(AKL)(0200)) | (^(CAL)(0200)) retrieves instances starting with AKL0200 or CAL0200 (note the
use of brackets to se the scope of the operands
• (?=.*^Cell)(?=.*22$) match all strings beginning with Cell and ending with 22
Further details in the ProAssure™ V5.0 Core User Handbook - Using Regular Expressions
Online resources: https://regexone.com (not related to MYCOM OSI)

Custom Labels
• Some elements may have cryptic
names
• Change KPI/counter/Network Area
labels in the report
• Changes are only aesthetic and local
to the report
• Use Reset and ResetAll to remove
changes
• Add comments to reports
– Provide usage details
– Publish useful description to your users
To customize the elements names simply right click on the Calculation (or MCNEL*) tab in the
report, then click on Customize Labels, in the pop-up window click in the relevant Customized field,
adjust as many labels as required then click on OK.
Use Reset to restore the original label on the selected Calculation or click on Reset All to restore all
the labels.
In the Comment area it is possible to enter a text description of the purpose of the report, or any
other useful information.
Note for system administrators:
Modify the following parameters in the user property file to disable comments in the reports:
Report.DisplayComments=false to disable the Comments area
Report.DisplayCalculationDetail=false to disable the Calculation Details area
This will increase the available space on screen for the report.
*MCNEL appears as the NE class when Network Areas are selected instead of NE instances.

Adjustments
• Adjustments are always possible
• Drag and Swap
– Quickly adapt your report
– Drag & Swap elements within report
– All report items capable of swapping
• Removing Elements
– Simply Drag & Drop out of report
– Element will disappear
• Adding Elements
– Use palette selection to add/merge
– Double-click on report element and add
Further adjustments are possible without the need of rebuilding the report from scratch.
Drag and Swap:
• Quickly adapt your report
• Drag & Swap elements within report
• All report items capable of swapping
Removing Elements:
• Simply Drag & Drop out of report
• Element will disappear
Adding Elements:
• Use palette selection to add/merge, or
• Double-click on report element and add/remove elements as needed

Cross Launch Navigation

• E-mail report details to multiple users
• Direct access to the report via Web Client view
• Report must be pre-defined
This option is as simple as effective. For pre-defined reports it is possible to send by e-mail a link to
the web client version of the report so as anyone in the company (with a web client login) can
access to the report data. The only requirement is that the report is pre-defined by one
Administrator., the recipients will not need to download any application, just access the report.

Workflow – Send to View

• Quick Report Interaction
• Analysis work flow
• Send results from one report to the
next
• Select WHAT to send to another
reports
• Interaction between
– Table to table
– Table to Graph
– Graph to Table
Send to View allows exporting the current selection in a report or in a palette into a new report or
graph, the Wizard allows selecting the categories of information that should be exported and in
which area of the new report they must be displayed, allowing easy re-arrangement of the
report/graph parameters to different areas.

Exercise 5-6
• 20 mins max
It’s time to review this set of functionalities.

Open the Exercise document and create the content requested in the exercises 5 and 6. You have
20 minutes to complete the exercise, then you can review your work with the instructor. Ask the
instructor in case of issues.
Enjoy!

Everyday tools
• Finder
• Bookmarks and favourites
This section introduces some of the most common tools for day by day use and ease of work.

Sending data
• Isolate target elements for further investigations
• Send members to another document (Send to View)
• Copy and paste data into a spreadsheet
Operators can select individual rows to export them to a new report/graph or to a spreadsheet.
In the first case, select the rows using the CTRL key then right click on one of the selected rows and
click on Send to View in the pop-up menu.
In the second case simply select the rows then use CTRL-C or Edit → Copy, then paste data into a
spreadsheet document.
Please note that colour coding and styles are not exported to any external application.

Using the Finder

• Indexed Search for all Palette
items
– Network Elements
– Calculations
– Network Areas
• Shortcut sequence
– Ctrl-F
– Select the Find an element icon in the
in the palette window
– Select Edit → Find in Palettes
The Find tool helps the operator in retrieving any entity within the palettes.
To search an item:
1. Click on the binocular icon
2. select the search area (Network Element, Network Area, Time, Calculation) from the Location
pull-down menu
3. Find is a text field, enter the pattern to search (e.g. partial name of a Network Element
instance, short name of a calculation, etc.)
4. Click on Find in to specify the field to be used for pattern matching search
5. Click on Find All, the application shall return all the items matching the string
The search results are limited to the first 1000 results, by default. Operators can sort the result
table by any column to ease the search operations, items in the results pane can be dragged into a
report/graph; by clicking on one item the palette will be automatically refocused on the specific
item position.
For further details on all the available options refer to the ProAssure™ 5.0 Core User Manual -
Finding a Particular Dimension.

Finding Applicable Calculations for one Entity

• Quickly find calculations and
counters for selected Element
• Find Applicable Calculations:
– Right click on the element instance
– Select Find common calculations…
– Specify search or find all
• Available in Palettes as well as
Table Reports
Operators can quickly retrieve calculations and attributes applicable to a specific Network Element
instance. Use the Find calculation from the Network Element palette or from the report pop-up
menu. In both cases right click on the Network Element instance, then select Find (Applicable)
Calculations, the Find tool will open, populate the search parameters then click on Find All. All the
standard tool of the Find window are available.

Finding Common Elements for a Calculation

• Each calculation applies to
specific Element types
• Find applicable NEs retrieves all
the Elements where the
calculation is applicable
• Available in the Calculation
palette and Table Reports as well
From the Calculation palette it is possible to retrieve all the Network Element instances where a
specific calculation is applicable to.
Right click on the calculation name, then select Find applicable NEs
The Find window appears, all the standard search tools are available, click on Find All when the
preliminary filtering has been set (if any).
The list shows all the instances where the calculation can be applied.
The same option is available in reports/graphs, just right click on a calculation name and select
Find Applicable NEs.

Report Explorer, Favourites and Bookmarks

• F7 shows/hide the Report
Explorer window
• Tree-view of predefined and
personal reports
• Bookmark important reports
• Create personalized tabs
• By default max 10 Favorites tabs
per user
The Report Explorer, the Favourites and Bookmarks are always at hand by pushing the F7 key.
The Report Explorer displays in a tree-view all the predefined reports, the personal one and all
those the user can have access to. It allows easy browsing among the available content.
The ‘Favorites’ tab allows a user to regroup and organize important/useful reports (including
predefined reports)
within one or more personal tabs; such tabs are personal and not accessible to other users.
Note for System Administrators

There is a default limit of 10 tabs per user and 100 favourites reports per tab. In order to modify
these limitations, access the user configuration file ProAssure.properties.<username> file
for individual users or ProAssure.site.properties for a global change, then modify the
following variables:
ReportListPalette.FavoriteReportsListsMaxCount=10
ProAssure.MaxFavouritesReportsCount=100

Personal User Directory

• Each user has a personal directory
• Users can save and retrieve reports, graphs and other content
• By default users may create and delete directories within their private
directory
• Saving in public directory requires special permission
Each user has a personal directory in the application host, where it is possible to store all the
content created through ProAssure™; the user has full control within the home directory.

Publishing Reports: Making a Report Predefined

• Making a report/graph predefined means sharing a copy to other users
• The operation requires administrative privileges
• Ensure teams are using the same data
• Reporting harmonisation
• The Web Client application uses the predefined reports only
Making a report pre-defined means that the report is public to other users, this ensures that all the
teams are working on the basis of the same data and reports structure. The Web Designer and
Web Client require that a report/graph is pre-defined in order to be accessible through the Web
Client.
This operation requires administrative privileges and it is performed through the User Manager
application. Further details are available in the System Administration Handbook and the System
Administration training course.

Sharing - Exporting Data and Reports Results

• Create your own report result export
• Use export in spreadsheets or other
processing tools
• Share report results to colleagues
• To export reports:
– Compute the report
– Shortcut sequence: Ctrl+E
– Or: View → Export As
• Specify file name and type:
– HTML
– Text
– CSV
– PDF
The reports results can be exported in a separate file using a common data format; once the report
is computed select View → Export As then select the file name and file type. The file will be
generated in the client PC.
The CSV and PDF formats allows further customization of the report output format.

Export Templates
• Different templates for each data
format
• Flexible configuration menu
• Select from default templates
• Create your own!
Export templates can help in creating professional reports they can be creating during the export
of a report (View → Export As). There are different template options according to the selected data
format, please note that for HTML formats there are no template options.
For a complete list of options refer to the ProAssure™ 5.0 Core User Manual - Exporting a Table
Report

Project Books
• Consolidating multiple reports in one project book
• Opening the project book will open all the reports as well
• Easy to manipulate: allows viewing and changing the documents it
contains
• Default maximum number of subdocuments is 5
Consolidating multiple reports in one project book rather than having to open all the reports
individually.
The project book is easy to manipulate allowing you to both view and modify the documents it
contains.
The maximum number of subdocuments in a project book is limited to 5.
Note for System Administrators

The limitation of 5 subdocuments can be changed by modifying the file
ProAssure.properties.<username> for individual users or
ProAssure.site.properties for a global change, then modify the following variables:
Project.MaxTab = 5

Graphs and Charts

• Graph Builder
• Knowing the graph areas
• Graph configuration
Further details and complete description of options for graphs and charts are available in the
ProAssure™ Core User Manual – Graphs.

The Graph Builder

• From scratch or existing views
• Shortcut sequence: Ctrl-G
• Select the Create a new graph report icon in the toolbar
• Select File → New → Graph
Graphs can be defined from scratch using any of the available options, or from an existing view
using the Send to View wizard (e.g. from a report).

The Graph Structure

• Graphs are based on the same zones
as in Table Reports
• Filter Zone
• X Zone
– Series of values for the X axis
– Equivalent to Rows zone in Table Reports
• Y Zone
– Series of values for the Y axis
– Multiple entities allowed
– Equivalent to Columns zone in Table Reports
Zone NE Time Calculation
• Z Zone X Zone Y Y Y
– Equivalent to Table zone in Table Reports
Y Zone Y Y Y
– Number of members define number of
columns for each value in the X axis Z Zone Y Y Y
Filter Zone Y Y -
Graphs and reports share the same logical zones, where X,Y,Z replace Rows, Columns and Table
zones. Any element of the palettes can populate the zones in a graph except the calculations which
cannot be used in the Filter Zone.

Selecting Elements
• Objects are building blocks for the
creation of all document types
including graphs
– Network Element instances
– Time instances
What When How
– Calculation instances
• NEs • Time • Metrics
• Graph statistics have meaning in
the context of
– What: An object which is being
analysed
– When: Time window
– How: a calculation type
As per the report creation, the graph requires defining the instances involved in the graph, as
previously described they can occupy any zone in the report. Drag and drop from the relevant
palette:
• What: the network element instances being analysed
• When: the time period target of the analysis
• How: the calculations used to analyse the instance behaviour

Building the Graph with Drag & Drop

• Quick and easy to use Drag and
Drop
• Drag from your palettes
– NE Dimension object
– Time Dimension object
– Calculation object
• Ensure zone area is highlighted
• Drop objects to zone area
The Instances can be easily dropped in the graph areas, simply select them in the palette and drag
them to the destination zone, use just the designated areas as dropping items in the graph will not
have any effect.

Knowing the Graph Areas

• Global area
– This defines common settings for all
graphs in the window
• Local area
– This defines individual settings for
selected graph
• Chart
– Area in a graph that contains the data
representation
Local area Chart area
The same graph window can host different graphs, in a general way there will be three main
objects:
• The Global Area, which refers to the settings and properties of all the graphs in the window
• The Local Area, which refers to the settings and properties of one single graph
• A Chart, which is one data representation in one graph window

Selecting your Graphs

• Selecting a single graph
– Click on a graph to select (or deselect)
it
– The selected graph is framed in black
• Selecting multiple graphs
– Keep CTRL pressed
– Click on the graph to select
– Click again to deselect
When multiple graph are available, users can simply click on one of the graphs to select it and
enable the relevant local configuration options.
It is also possible to select multiple charts by keeping pressed the CTRL key and click on the desired
graphs (as in standard Windows selection).

Graph Configuration – Global Settings

• Global Graph Settings
• Configure the appearance and layout of the graph
– Window and chart background colours, fonts
• Configure Dashboard mode
Besides the aesthetic issues, the Global Graph Settings window can manage several important
parameters.
To access the window right click on any graph, select Settings → Global Settings, in the Advanced
tab it is possible to access the graph version of the report settings parameters. They have exactly
the same meaning and functionality as previously described for the report ones.
For all of the other options refer to ProAssure™ User Manual - Defining Global Graph Settings

Graph Configuration – Local Settings

• Select a single graph
• Modifications are applied only to the selected chart
• Aesthetic and representation adjustments
To access a single graph configuration right click on the graph then select Settings → Local
Settings, among the different aesthetic adjustments available (titles, fonts, colours) there are some
interesting features that might be useful to highlight or adjust the data representation.
In the Axis tab use:
• X (axis) Label step: to state a gap between one label on the X axis and the next one, useful in
case of numeric values to reduce the number of labels and improve readability
• Y1 (Y axis, first calculation) Min/Max to set a minimum and top value to the scale, Step to define
the numeric distance between one label and the next one
• Y1, Threshold is the value on the Y axis that should be highlighted by a line (e.g. a QoS
indication, reference value) in this way it is extremely easy to spot non complying network
elements
Under the Range Marker tab it is possible to define areas on the different axis that will highlight a
group of values with a different background colour (e.g. range of correct operational values).
For all of the other options refer to ProAssure™ 5.0 Core User Manual - Defining Local Graph
Settings

Chart Types
To modify the chart type, click on the chart then:

• From the toolbar click on the chart selection pull-down menu, in case of multiple KPIs, first
select the unit of measure of the KQI/SQI
• Or, right click on the chart and select Chart → Type (this option works only when multiple
charts are displayed)
Please note that 3D charts are automatically reverted to 2D when displayed in the Web Client.

Exercise 7
• 15 mins max

Open the Exercise document and create the content requested in the exercise 7. You have 15
minutes to complete the exercise, then you can review your work with the instructor. Ask the
Enjoy!

Analytical Graph
Features
• Chart distribution
• Chart data analysis tools
• Exporting charts
Graphs offers several data analytics tools to provide a better view of data or just to provide data
representation from a different point of view.

Distributing your Charts

• Right click select Chart → Customize Distribution
• Calculation: for presentation of calculation data contained in the X or Y
Zones
• Z : for the presentation of any type of data contained in the Z Zone
What does it mean “distributing charts”? As in reports, charts are usually configured with multiple
instances for each zone (NEs, Time, Calculation), it would not be efficient to have all the data
representations in one single chart, so chart distribution allows customizing the generation of a
number of charts divided by calculations (or combinations of different calculations). It is also
possible to set a chart distribution by members in the Z area (e.g. Z area is populated with Days,
there will be one graph per each member with the relevant calculations and NE instances)

Distribute per Calculation or Unit

• Per Calculation option: a separate chart for each calculation in the graph
• Per Unit option: a separate chart for each data format
By selecting this option it is possible to define one chart per calculation or re-arrange the number
of charts according to the unit in the metric or in a custom fashion.

Distributing Charts Manually

• Chart Number button: add specific number of charts. Must be less than
or equal to calculations
• Customize: drag and drop the calculations between charts (by dropping
the calculation directly on the chart heading)
• Y-axis is updated accordingly
Click on the Chart Number button and add the specific number of charts (must be less than or
equal to calculations)
Then drag and drop the calculations between charts (by dropping the calculation directly on the
chart heading), the Y axis is updated accordingly.

Distribution by Z
• Create a separate chart for each element in the Z zone
• Each chart contains all the calculations specified in the graph
configuration
To access this option right click on one chart select Chart → Customize distribution
This feature is really effective when it is necessary to isolate each member in the Z zone and
represent the relevant values with an individual chart. Each chart shall contain all the members in
the X and Y zone (either they contain NEs, Time, Calculations).
On the other hand, when the distribution is disabled the operator can condense all the information
in one single graph, in this case could be useful to represent different calculations with a different
chart type and consider the Group by X function.

Understanding Group by X
• When multiple items are in the Z Zone
• The X axis is automatically expanded and grouped by the items in the X Zone
• The graph below contains 6 Hours of Day in the X Zone
• The X axis is grouped by the 6 Hours of Day
Group by X is a useful function that helps the operator in sorting the results in a graph by grouping
them by each member in the X zone. When multiple items are in the Z zone (e.g. multiple KPIs) the
graph engine generates the results grouping them by each member in the Z zone, for instance, if
the Z zone is populated with KPIs and the X zone is populated with Hours of the Day, the graph
engine shall proceed displaying the results for the first KQI/SQI for all the members in the X zone,
then shall display the results for the second KQI/SQI and so forth.
Group by X changes this default behaviour, when activated, the focus changes on the members in
the X zone; using the previous example, the engine would display the results of all the KPIs for the
first member of the X zone (first Hour of Day, in the example), then it will proceed with the results
for the second Hour of Day.

Group by X
• Group by X is selected • Group by X not selected
• Members in Z are grouped by every • Members in X are grouped by every
member in X member in Z
X1 X1 X1 X1 X2 X2 X2 X2 X1 X2 X3 X4 X1 X2 X3 X4
Z1 Z2 Z3 Z4 Z1 Z2 Z3 Z4 Z1 Z1 Z1 Z1 Z2 Z2 Z2 Z2
• Assuming Day in the X axis and • Assuming Day in the X axis and
Network Element in the Z Network Element in the Z
Day1 Day1 Day1 Day1 Day1 Day2 Day3 Day4 Day1 Day2 Day3 Day4
NE1 NE2 NE3 NE4 NE1 NE1 NE1 NE1 NE2 NE2 NE2 NE2
When Group by X is selected, members in the Z axis are grouped by every member in the X axis,
so, assuming the X axis is populated by Days and Z is populated with NE instances, the calculation
of each NE is grouped per Day.
When Group by X is unselected, members in the X axis are grouped by every member in the Z axis,
so, using the same example, the calculation of all Days are grouped per single NE instance.

Interactive Charts: Select Elements

• Select specific members on the X axis
• Rectangular/Elliptic (drag area)
• Multiple analytics options for selected elements
Selecting elements is helpful to collect some of the instances in the X axis and send them to a
separate report for further analysis.
For instance a group of NEs is underperforming and need a deeper analysis of the causes.
Right click on the chart, select Network Element then any of the following option:
• Rectangular selection, the selection mechanism is by dragging a rectangle in the chart,
capturing all the required elements
• Elliptic selection, the selection occurs dragging an ellipse
• Standard selection, the selection occurs by clicking on each element (use CTRL for multiple
selection)
When one element in the X axis is selected, a small, dark, vertical bar appears and intersects the
element on the X axis.

Analytic tools
• Roll-up/Drill-down
• Target
• Network Areas
• Send to View
• Export as CSV
When at least one element is selected in the graph, additional analytic tools become available in
the Network Element menu.
Roll-up/Drill-down allow to navigate the network element parent-child relations as in the table
report, once selected the current members in the X axis will be replaced by the new selections.
These two functions are also available by right clicking on each zone in the graph.
Target, as per the same function in the table reports, it replaces the current members in the X axis
with the neighbouring cells of the selected element. This feature is available for RAN elements
only.
Network Areas allows the creation/update of a network area with the current selection (see
Network Areas later in the course documentation).
Send to View use the current elements selection to generate a new table report, graph or GIS view
(where available).
Export as CSV exports selected elements as a CSV file on the Desktop Client host, the file contains
NE name, Vendor, Network Object (MOC) and Network Area (if the element is part of any).

Exporting Graphs
• Compute the graph
• Select:
– Ctrl+E, or
– View → Export As
• For individual chart export:
– Right-click on chart
– Chart → Export As
• Supported formats:
– JPG
– GIF
– BMP
– PNG
– PDF
All graphs can be exported in different graphic formats. Compute the graph then select
View → Export As, select the name and destination of the new file, as well as one of the
supported formats: all the graphs in the window will be exported on the Desktop Client host.
To export one individual chart, right-click on the same then select Chart → Export As

Exercise 8
• 15 mins max

Enjoy!

Day-by-Day Graph
Tools
• Cursor bar
• Manging the zoom
• Annotations
• Layout management
This section introduces the most common tools in the day-by-day graph management.

The Graph Cursor Bar

• Move a vertical bar across the
chart
• Analyse trend evolution
– Right-click, select Display Cursor Bar
– Provides a better overview of the
values represented in the graph
– Values correspond to each step on the
X axis
• Colour of bar changed in Global
Settings
The cursor bar can be displayed on a graph to set a reference point for the user analysis: mark a
specific event and analyse the NE behaviour after the event, set a specific point in time, highlight
one specific value.
To display the bar simply right click on the graph and select Display Cursor bar, its colour can be
changed in the Global Settings. Use the same menu option to remove the bar.

Chart zoom in/out

• Quickly zoom-in by selecting one area
in the graph (drag mouse)
• Reset zoom level by dragging bottom
to top
• Zoom occurs on the Y axis
To have a quick view to some details on the graph, select the values range on the Y axis (drag and
drop), the graph engine shall zoom on the area of interest (entire X axis is selected anyway). To
reset to the normal level simply drag the mouse pointer bottom to top and drop.

Chart Annotations
• Right-click and select Enable Annotation Mode
• Annotation cursor
• Click where annotation should be placed
• Edit description, font and colour
Chart annotations are text boxes anchored to specific values in the chart, they are used to highlight
specific conditions and provide a remark for the other operators.
To enter a new annotation right-click on the value in the chart associated to the annotation, select
Enable Annotation Mode (the mouse pointer will turn into a pencil-like icon), click where the
annotation should appear and the system shall display the annotation window, enter all the details
and make all the graphical adjustments required then click on OK.
Right-click on the chart and select Disable Annotation Mode to end the function.
For further details about the available options refer to: ProAssure™ 5.0 Core User Manual - Adding
an Annotation

Calculation Details and Comments

• Calculation details are displayed for all KPIs within the graph
• Comments entered for the graph are saved when the graph is saved
• Administrators can disable these functionalities as they are enabled by
default
As in the table reports, Operators can enter comments about the graph in the Comments box and
can review the KPIs specification in the Calculations details box.

Chart Layout Options

• Multi-Line Layout
• Single-Line Vertical Layout
• Single-Line Horizontal Layout
The graph engine provides multiple layout options to arrange the existing graphs in the most
suitable way.
Right-click in the graph area, select Chart → Layout to organize the charts in single or multiple
lines.

Chart Orientation Options

• Select chart(s)
• Right-click and select Chart and then based on the original chart
orientation
• Vertical Orientation
• Horizontal Orientation
Use Chart → Vertical orientation to change the graph orientation from vertical to horizontal and
vice versa.

Network Areas
• Types of Network Areas
• Grouping NEs
Manual – The Network Area Dimension.

Areas
• Logical container for NE instances
• Group elements by any logic
– Coverage Areas
– Airport Cells
– Railways and stations
– Corporate Customers
• Network Areas can be created
automatically or manually
• Four different types of area:
– Static
– Hierarchical
– Dynamic
– Conditional
• Can be used in reports/graph in place of
NE instances
• Can be used in Roll-Up/Drill-down
operations
A Network Area (NA) is a logical container of NE instances and other Network Areas.
The collection can follow any logic:
• Coverage Areas
• Airport Cells
• Motorways
• Railways and stations
• Corporate Customers
• Special Events
The network areas can be created automatically or manually, the creation method defines the
type:
• Static
• Hierarchical
• Dynamic
• Conditional
Network Areas can be used in reports and graphs in place of the NE instances they contain, the
report/graph engine will aggregate KQI/SQI data according to the NE aggregation rule in the metric
itself. It is possible to create, for instance, QoS reports by region/customer/technology rather than
having cryptic NE names in the report.
Network Areas can be used in roll-up and drill-down operations, if the element is part of a NA it is
possible to roll-up to the area itself or drill-down one NA into its individual members.

Static Network Areas

• Manually created
– From palette
– From a table report, graph or GIS view
• Group any NE instance:
– Worst performers
– Key customers
– Geographical areas
– Technology
• Static network areas are private but
can be shared
• Import/export options
• Can group elements from the same
MOC
Static Network Areas are created manually by the operator from the NE Palette or from a report,
graph or GIS view. They can be used to group NE instances by any logic or need: collect
problematic NEs for further analysis, group NEs serving key customers or areas, collect the
instances by technology (e.g. 2G, 3G, 4G, IP).
To define a new static area:
1. perform any selection in the NE Palette or in a report/graph
2. right-click on one of the selected elements
3. Select Network Area → Create (or Update to add the selec on to an exis ng area)
4. Enter the name for the new Area
Static Network Area members must be of the same Managed Object Class (e.g. eCell, RNC,
IPDevice), other options are not allowed.

Operations on Network Areas

• Right-click on Network Area name
• Network are menu contains
options to manage the single area
• Right click on multiple network
areas to:
– Create a new area per union
(concatenation)
– Create a new area per intersection
(common elements)
• Static NAs can be imported from
CSV files
To operate on a specific network area just right-click on the NA name and select Network Area, the
menu contains all the available operations:
• Edit: manage the members of the area
• Export → Local Folder: transfers the area details in a CSV file on the Desktop Client host (note:
values are separated by a semicolon)
• Share: allows selecting the users or groups that shall be able to use the area
• Copy to: creates a copy of the selected area, it can be used to rename the area (as no Rename
option is available)
• Delete: removes the selected area (please note that no undo is available, NE instances are NOT
removed)
• Referenced by: displays the list of other areas of any type which are currently including the
selected area in their configuration
It is also possible to create a new Static or Dynamic Network Area as the result of the union or
intersection of multiple existing areas. To enable this feature:
1. In the lower area (list) of the Network Area palette, perform a multiple selection of the areas
involved in the operation using the CTRL key
2. by keeping the CTRL pressed right-click on one of the selected areas
3. Select Network Area → Create new list per union (or intersection)
Static, Hierarchical and Dynamic NAs can be imported from CSV files. To execute the operation:
1. In the Network Area palette locate the root type of Network Area (Static Network Area)
2. Right-click on the label
3. Select Import → From local folder (or Network Folder if the file is located on the application
server)
4. Select the required file

Hierarchical Network Areas

• Can combine all the NA types under one umbrella label
• Collect different technologies/areas
• Used in reports with NEs from different Adaptors™
Hierarchical Network Areas (HNA) can combine all the NA types under one umbrella label. They
are very helpful in collecting different technologies and geographical areas under one single object.
In this example:
• The hierarchical area USA_HNA is collecting multiple HNAs (one for each state)
• The California_HNA object is collecting multiple HNAs (one for each administrative county in
the state)
• The Alpine_CA is a collection of static areas, one for each RAN technology in the county
• Alpine_3G is a static area grouping all the FddCells in the county
When included in the report, the HNA will provide the KQI/SQI value for all the children NEs, then
the values shall be aggregated according to the NE aggregation rule in the KQI/SQI. In the example,
the California_HNA is representing the aggregated KQI/SQI value for all the RAN technologies from
all the counties in the HNA.

Hierarchical NA
• Hierarchical NAs can be defined:
– From the client
– By file importation
• Several capabilities are available:
– Create, Edit, Delete, Share, Import/Export Hierarchical NA
– Possibility to navigate into report within the Hierarchy model either:
• To the n-1 children NAs (aggregated level)
• To the NE instances of a selected child NA at n-1 level
• To all the children NE instances at raw level
Operators can create one or more Hierarchical Network Areas (HNA) by importing the relevant
data as a bulk file.
To create a new HNA it is possible to export an existing HNA, make all the changes and re-import it
or it is possible to manually create the required CSV file.
Prerequisite:
The CSV file header must have the following format:
NE Name; NE Type; Network Area Name; Dimension Type; Create Type and Path
The CSV file shall contain the following information:
• NE Name: enter the name of the instance you want to associate to the hierarchical dimension
or the link you created.
Note: An Hierarchical Network Area can only contain existing network areas.
• NE Type: enter the MOC of the NE, e.g. eNodeB
• Network Area Name: enter the name of the Network Area.
• Dimension Type: use HIENA for hierarchical network area or STDNA for static network area
• Create Type: use DIM for Dimension creation (when the entity shall be created upon upload of
the file) or LNK for link creation (a link is when one area is already created but needs to be
integrated in the new HNA as a link)
• Path: enter the path that matches the location of the file in the Palette. The syntax must be the
following: FolderName/
Note: If two folders have similar names, they are not overwritten.
Note: when entering the NE and areas details use a bottom-up approach, first define the leaves of
the tree then proceed specifying the higher levels.

To import an HNA file:

1. In the Hierarchical Network Area dimension, right-click on the folder where the file must be
imported.
2. A pop-up menu appears
3. Click Import and select either From Local Folder... or From Server Folder...
4. Select the configuration .csv file and click Open
The selected Hierarchical Network Area appears under the selected dimension. Now it is possible
to navigate in the Network Area hierarchy, access its content and use it in reports This example
shows the CSV configuration file for a fiction network in Czech Republic
Create Type;Dimension Type;Path;NE Name;NE Type;Network Area Name
DIM;STDNA;;;;Jihoesky
LNK;STDNA;;Nokia-FDDCell-3873;FddCell;Jihoesky
LNK;STDNA;;Nokia-FDDCell-379;FddCell;Jihoesky
DIM;STDNA;;;;Jihomoravsky
LNK;STDNA;;Nokia-FDDCell-5122;FddCell;Jihomoravsky
LNK;STDNA;;Nokia-FDDCell-948;FddCell;Jihomoravsky
DIM;STDNA;;;;Karlovarsky
LNK;STDNA;;Nokia-FDDCell-777;FddCell;Karlovarsky
LNK;STDNA;;Nokia-FDDCell-778;FddCell;Karlovarsky
DIM;HIENA;;;;Czech_Network
LNK;HIENA;;Jihoesky;;Czech_Network
LNK;HIENA;;Jihomoravsky;;Czech_Network
LNK;HIENA;;Karlovarsky;;Czech_Network
Note that in any case, the logical container is defined before the content, if the content is
supposed already existing in the Network Element/Network Area palettes it is set as a LNK (link it
is going to be created as new it is set as DIM (new dimension). For instance the static network area
Jihoesky is created before the links to the Network Elements (which are already in the system so
they do not need to be created).
Also note the use of the STDNA (standard network area) for network elements as well.
For further details about HNA operations, refer to the ProAssure 5.0 Core User Manual – Creating
an Hierarchical Network Area from Bulk File

Network Area Folders

• Create folders to organize areas
• Move lists into the desired
location
• Requires administrator privileges!
• Folders do not modify NAs
capabilities
Administrator level users can create Network Area folder to group areas according to the most
convenient organization. Existing areas can be moved to the selected folder without any further
adjustment, folders do not modify NAs capabilities.

Exercise 9
• 15 mins max

Enjoy!

Understanding
Calculations
• Permissions on Calculations
• Read formula structure
• Understanding aggregation
Further details and complete description of options are available in the PrOptima™ Core User
Manual – Formula Creation/Editing.

Permission for KPI Creation

• Calculation aka:
– Key Performance Indicator
– KPI
– Metric
– Formula
• Calculations may be edited based on
type:
– Parameters may not be edited
– Raw counters may not be edited
– KPIs may be edited with proper permissions
• User permissions are set by the
administrator
• Permissions are folder based
• Users have personal folders under
Home
KPI (Key Performance Indicator), Metric, Formula, SQI (Service Quality Indicator), they all indicate
one or more raw counter/attributes/existing formulas combined by means of functions and
operators.
In order to define new formulas it is required to have the proper permission level, permissions are
based on the folders available in the Calculation palette.
Each user has his/her own personal directory under Home, look for the folder named after your
username.

Structure of a Calculation
• Gran: minimum compatible time
instance
• NE Agg. : aggregation function in NE
hierarchy
• Time Aggreg.: aggregation function in
Time
• Acts on NE: minimum compatible NE
instance
• Unit: measuring unit
In order to understand how the attribute/raw counter/KPI works it is possible to take a look at its
setup in the Calculation palette.
Locate the KPI in the palette (use the Finder if need be) click on the KPI name, in the lower panel
the Desktop Client shall display the KPI structure.
The main elements to consider are:
• Gran: it is the minimum time granularity supported by the calculation at computation. Use of
lower granularities in reports/chart will cause the computation to fail (e.g. Gran is Hours and the
report is using Quarter_Hours). In the example the Gran value is Five_Minutes (the minimum)
• Acts on NE: it is the minimum MOC supported by the calculation (in the example is IpDevice)
the use of any child granularity (in this example IpInterface, CPU, Chassis, etc.) will cause the
computation to fail
Why the computation fails? Because the formula is using raw counters and/or KPIs which exists
only for that (minimum) granularities. At computation time the application would look for the
relevant flat files and the counters within, as the counters do not exist for smaller granularities the
computation simply would return no data. To prevent that the computation engine performs a
preliminary compatibility check between the report/graph setup and the KPI constraints (Do you
remember the warning sign in the computation log? Now you know the reason behind!).
• NE Agg: the aggregation function used to aggregate data from a smaller granularity to a higher
one (in the example, in case we rollup from IpDevice to Vendor or Network). In case the
calculation is an attribute or a raw counter, it is also the aggregation function used to generate
the raw counter values at higher granularities
• Time Aggreg.: the aggregation function used to aggregate data from a smaller granularity to a
higher one (for instance during a rollup from Five Minutes to Hour). In case the calculation is an
attribute or a raw counter, it is also the aggregation function used to generate the raw counter
values at higher granularities during the time pre-aggregation.

• Unit: the measuring unit used along the calculation output, raw formula values are
automatically adjusted according to the unit used (e.g. if the Unit is GB the output of
1073741824 bytes is represented as 1 GB; an output of 536870912 bytes is represented as 0.5
GB)
IMPORTANT: the unit in the computation engine is employing a base-1024 computing for data
related units (1024 bit = 1 kbit, 1048576 bytes = 1MB).

Aggregation functions
• Effective in Time pre-aggregation and Roll-up function
• Data source is set of samples at smaller granularity
• Mathematical/Statistical
– Apply relevant function to samples
• String
– Compute strings output
– Simple_string returns string if all values are identical
– Concat concatenates values
• Count
– Count available/unavailable number of samples
• Time related
– Time series related
The aggregation functions set in a calculation are effective when the Time pre-aggregation is
triggered in the importation engine, or during a manual roll-up operation. The source of data is
always the samples at the smaller granularity (either Time or NE) that must be aggregated at the
higher granularity.
If the aggregation function is mathematical/statistical the function is simply applied to the set of
available samples. For instance, aggregating the data traffic from IpInterface to IpDevice, when the
function is Average will make the application to compute the average of all the data traffic at the
IpInterface level. Instead if the function is Max, the returned value will be the highest among those
at the IpInterface level. The same concept applies when aggregating in Time.
If the function is string-related the aggregation occurs in a different way according to the function:
• simple_string: returns one string value if all the strings at the lower granularity are identical, if
only one is different, it returns a cross (not computable)
• Concat_string: returns the concatenation of all strings at lower granularity
• Concat_uniq_string:
• Select_last_string: returns the last string value in the time series (e.g. aggregating from Hour to
Day, is the value at 23:00)
If the function is of Count type, it deals with the availability or not of the samples (not their
values), these functions always returns an integer:
• Count all: returns the number of all the samples at lower granularity (available+missing)
• Count missing: returns the number of the missing samples
• Count non missing: returns the number of all the available samples
If the function is Time related it deals with the time series:
• Select first: returns the value for the first sample in the time series (e.g. aggregating from
Quarter Hour to Hour returns the value for the sample ‘00-’15)
• Select last: returns the values for the last sample in the time series (using the same example, it
is going to be the value for the sample ‘45-’00)

Other Operations on Formulas

• Duplicate: creates an exact copy in the same location, need to modify the
long name before saving
• Pasting a copied formula appends the current directory name to the
formula name
• Deleting a formula used within another formula prompts a warning
message
• Profiling, Add a new alarm…, and Network planning require permission and
specific license
• Find applicable NEs… displays NE instances where the formula is applicable
to
• Use Send to View wizard to create a report, graph view using selected
formula
By right clicking on a formula in the palette it is possible to execute several other operations for
the general management of the formula. These functions are based on the user rights on the
folder.
Use Duplicate to create an exact copy of the selected formula in the same location, as the
duplicate has the same Long Name value, it is required to modify the value before saving. It is
viable option to modify an existing KPI for testing or further developments avoiding to lose the
existing formula.
Use Delete to remove the selected formula, the user will be warned if the formula is used within
another formula definition, removing the first one will make the other formula inoperative or
providing wrong/misleading results.
The option Profiling, Add a New Alarm and Network Planning are three distinct add-on
functionalities which are available according to the installed license and single user permission.
Find applicable NEs shall open a pop-up window displaying all the NE instances where the formula
is applicable to.
Send to View will send the selected formula(s) to a new view or a saved report/graph. Please note
that in this latter case the original KPIs shall be replaced by the current selection, this is a viable
option to re-use an existing configuration against different KPIs, just mind that the report name is
still the same, use File → Save As… to store the new report under a different name.

Exporting Formulas
• Easy formula export available
• Pre-Aggregated KPIs can be exported/imported in CSV format
• Readable and editable file
• Use Export Dependencies to transfer connected formulas as well
• Backup of critical KPIs
Exporting a formula is an easy operation, helps in formula troubleshooting and allows copying one
KPI from one installation to another.
To export a formula:
1. Right click on individual or multiple formulas or a formula folder for menu
2. Select Formula → Export or Export …
3. Select options and specify file
4. Select Export
The formula is exported on the Desktop Client host in CSV format, thus available for editing.
Use the option Export Dependencies to export the definitions of all the KPIs included in the
definition of the selected one; this is very helpful in troubleshooting complex formulas.
The overall formula export can be used to create safe copies of the most critical KPIs.

Importing Formulas
• Bulk KPI creation allowed
• Reduce dependency of manual GUI only
Formulas can be imported from CSV files. This option is really helpful when transferring formulas
from another application server, or when re-importing existing formulas which have undergone
some troubleshooting.
1. Right click on the folder where the formulas are to be imported
2. Browse for formula file
3. Select the correct Options.
IMPORTANT: selecting Overwrite Formulae will overwrite existing KPIs with the same name of
the imported ones. In such case there is no undo operation available, the previous KPI is lost.
4. Select Import
This bulk import option reduces the need of manual KPI input.

Pre-Aggregated Formulas
• Calculating complex KPIs on-the-fly can hit system resources and delay
report computation
• Such KPIs can be pre-aggregated
• KPI is automatically calculated at importation time and stored in the
flatfiles
• Upon computation data are simply retrieved from flatfiles rather than
calculated on-the-fly
• Pre-Aggregated formulas are derived from existing formulas
Calculating on-the-fly complex KPIs can delay report computation and, for composite KPIs applied
to a high number of entities, could hit the system resources (thus general application response).
The formula engine offers the capability of pre-aggregating formulas so as the KPI is computed
automatically upon raw data importation rather than on-the-fly. The result is stored and
aggregated in flat files likewise normal PM data. When a report employs the pre-aggregated
formula, the computation engine retrieves the information from the flat files in a straightforward
fashion.
To create a pre-aggregate formula:
1. Right click on an existing formula
2. Select Pre-Aggregated Formulae → Add
3. The formula editing window opens with an exact copy of the selected formula, operators are
required to modify the Long and Short Name fields
4. Click on Add

Pre-Aggregated Formulas Computation Mode

• Two possible computation mode for the Pre-Aggregated Formulae link
to an on-the-fly formula
• True (default value): use the Pre-Aggregated formula value when
granularities match formula configuration
• False: on-the-fly KPI always uses the on-the-fly computation mode
There are two possible computation modes for a Pre-Aggregated Formula link to one on-the-fly
formula:
• True (default value): the report or graph use the Pre-Aggregated formulae value when the Time
granularity and Element Dimension configured in the Pre-aggregated tab of the Pre-Aggregated
formulae match those set in the report or graph
• False: the report or graph containing an on-the-fly KPI always uses the on-the-fly computation
mode

Formula Categories
• Use the appropriate category for each new KPI generated
• Allows limiting the search scope
• Provide correct labelling for the new formula
• Categories according to ITU/3GPP
To assign a new category:

1. Right click on the formula or folder for menu
2. From the menu select the Categories option
3. In the Select Categories window move the category or categories to the Selected elements
area then select OK

KPI Versioning Management

• Keeps track of changes to any KPI
• Username, date and time
• Users can restore any tracked version
• Tracking of changes starts from feature
activation
The NIMS™ framework keeps track of the changes occurred to the different KPIs, by logging the
username, date and time and all changes in the formula definition (formula, aggregation, format).
Administrator-level users can restore the KPI configuration at any of the available rollback point.
The KPI versioning management starts as soon as it is configured in the application properties.
This feature is limited to admin users.

Exercise 10
• 15 mins max

Enjoy!

How to Use the Web

Client
• Introduction
• Web client samples
• Tabular view tools
• Graph view
• Annotations
• GIS View
Further details and complete set of procedures are available in the PrOptima™ Web Client
handbook.

Web Client
• Allow HTTP access to ProAssure™ pre-defined contents
• Great to provide reports, graphs, maps, health indexes to different
teams and users
• Web Client users do not need in-deep ProAssure™ knowledge
• Based on pre-defined content
• Real-time data
• Web client users can roll-up and drill-down data, filter, navigate to
historical data
• Fast report creation based on cached data
The Web Client is a powerful tool which allows exporting existing reports, graphs, maps to
different users and teams throughout a simple web-based interface. Web Client users do not need
to be experts in the use of the Desktop Client, or do not even need specific in-deep training about
the usage of the application tools; they can be simple utilizers of the information collected by the
application and presented through their preferred web browser.
Users can browse and operate on data by means of point-and-click tools, the limitations are just
those set by the originating report itself.
The Web client is provided with a rich look and feel reporting which makes it ideal for senior
managers reporting as well as Corporate institutional communication.
The Web Client engine cache the results of the different queries so as, if the same query is
requested by another user, data are already available and the system shall not access the data
warehouse once again for the same information.

Accessing the Web Client

Play
Add Playlist to Stack Home Page
Empty stack
Real-time view Playlist

Suggestions available
in the View
Stack area
In order to access the Web Client use the Web Client link in the Welcome Page. The system will
automatically load the default Home Page assigned to the user by the System Administrators.
The Home Page provides a list of pre-defined Playlists, which contains individual Views; the user
can click on the Add button (the left pointing arrow) to automatically load the whole Playlist, or
click on the individual views to add them to the Stack, one by one. The operator is allowed to roam
across the different available Home Pages and add to the stack the necessary Views or Playlist.
Click on the Play button to start the roll show of the different views.
To change the default Home Page click on the new Home Page tab then click on the relevant star
icon, the star will turn yellow highlighting that the selection has been stored.
To remove all the items from the Stack, click the Bin button.
Use the Filter Home Pages field to display only those home pages which title match the filter.

On-Line Help
• The features and operations in the following sections are all described in
the Web Client Product handbook
The online help provides a thorough description of all the tools available in the Web Client.
To access the online help:
1. From the Web Client UI click on Help
2. Click on the tooltip next to the Help icon
3. Browse the main index or click on the Search tab to search for specific topics

Web Client Samples
Icon View Scorecard View Gauge View

Colour-coded
Map View
GIS View* Dashboard View
The Web Client reporting is made of different, specialized, Views, each of them aiming to address
one specific need.
Besides displaying Table Reports and Graphs as generated by the Desktop Client, the Web Client
can show up the content of a Table Report as:
• Scorecard view: a table reporting the KPI values along with colour coded icons associated to
data ranges
• Gauge view: a graphical overall index indicator
• Map view: a representation of the KPI values based on vector maps
• GIS view: a representation of KPI values and objects on a geographical map (kindly note this is
not available for all technology domains)
• Dashboard: a collection of multiple views ideal to provide at a glance the overall status of a
network application, or provide troubleshooting details displaying all the available information
for a given site

Tools
• Toolbar is available in every view
• Available tools changes according to the content design
Top N/Bottom N
On-the-fly
Graph View Date Slicer Web Client toolbar
Filter config
Each content in the Web Client has an associated toolbar which is generated according to the
content and its configuration.
The main tools available are:
• One the fly Graph View: instantly converts a table report to a graph (an equivalent button is
available in the graph, to revert to a table report)
• NE/NA Slicer: allows filtering by Network Element or Network Area instance
• Date Slicer: allows browsing the results by date (not available for real-time views)
• Time Slicer: allows browsing the results by time (not available for real-time views)
• The Top N/Bottom N button allows local changes to the Top N/Bottom N value set in the original
report (changes are not stored)
• The Filter configuration button (Blue funnel button) allows defining/changing the default
filtering criteria

Web Client Toolbar

Ad-hoc report
Print/Export PDF
Topology Explorer*
Troubleshooting mode Share link
On-the-fly GIS View KPIs details

Suggested View Full screen
On-the-fly Export to
Alarm View Excel
• Not all options are available at all times

• Options available change according to view/implementation
The Web Client toolbar offers several options to quickly address data exploration, changes of view
and data export.
• Suggested view: a set of pre-defined views suggested for the current situation which can be
directly accessed from the current view
• On-the-fly GIS View: shows the Network Element instances and relevant KPIs on a geographical
map. GIS Views applies to RAN network elements provided that latitude/longitude data are
integrated in PrOptima™
• Troubleshooting mode: opens a new report view with selectable time refresh
• Topology explorer (optional): displays the topological view of the selected element (parent and
siblings) along with the PM alarm status
• Ad-hoc report: allows the creation of custom, temporary, reports in the web Client (content is
not saved)
• On-the-fly Alarm View: shows all the current alarms for the selected NE entities
• Export to Microsoft® Excel: downloads the current report in a spreadsheet compatible format
• Print/Export to PDF: allows the printout of the current view, for users running Google Chrome it
also allows the direct export to PDF format or image.
• Share link: creates a new e-mail message with the link to current view (destination users must
have a Web Client login)
• KQI details: displays a pop-up window with the KPIs configuration of the current view
The toolbar is adaptive, some buttons may not be available according to implementation or the
view content.

Operations on Columns
• Columns can be filtered and sorted
• Similar to Desktop Client features
Top N/Bottom N
Column sorting
Table filtering setup
By clicking on a column header it is possible to define the Top N/Bottom N configuration and the
column sorting.
To define a Top N/Bottom N configuration:
1. Move the mouse pointer over the column header
2. Click on the blue arrow icon
3. Select the type of filtering: for the Top N click on radio button associated to the upward facing
arrow, for the Bottom N click on the downward facing, then enter the number of entities
allowed in the filter
4. Click on the check button
5. To remove the filtering click on the bin button
Only one Top N/Bottom N definition is allowed, adding a new one means resetting the previously
existing configuration; anyway the original report content is not affected.
To sort a column content click on the column header, the sorting will be ascending, click again to
change to descending sorting, click a third time to clear any sorting.
It is possible to sort multiple columns.

Conditional Filtering Customization

• Operators can modify default view filtering
• Filtering is applied to local user’s session
By clicking on the funnel icon in the column header it is possible to access the filtering criteria
window, its concept is similar to the filtering in the Desktop Client.
1. Click on the + button
2. In Target Column select the KPI to be filtered
3. Select the Method
• Threshold refers to a specific KPI value
• Other Column refers to the KPI value from another column, the comparison occurs
between the KPI value of the selected KPI and the value of the other KPI
• Missing: allows only those rows where the selected KPI value is not available
• Non missing: allows only those rows where the selected KPI value is available
4. Select the comparison Operator
5. Enter the reference threshold (without measuring unit)
6. Select the logical operator (AND/OR) to link this criteria to the next one (if available)
7. Click on the Check button to save and execute the filtering setup
8. If no table rows are matching the filtering criteria an error message shall be displayed
The blue funnel icon will be displayed along with any KPI involved in the filtering
If no filtering is currently set the icon is not visible, simply hover on the KPI name to display the
icon, then click on it.

FM/TT Correlation (optional)
This optional feature is available where proper FM/TT integration is configured. It allows displaying
in Web Client content indicators to highlight an existing fault or trouble ticket associated with the
NE instance and time displayed in the view, the Even panel displays the data retrieved from the
FM/TT application.
By default the star icon denotes an associated trouble ticket, while the flag icon denotes fault
conditions, colour coding is as usual (Red for Critical, Orange for Major, Yellow for Minor, Blue for
Warning)

Operations on Charts
• Annotations
• Data sorting
• Browsing of Historical data
• Threshold display
Version 5 extends to Web Client Charts a set of operations previously available to Table Reports
only.
Besides the Roll-Up/Drill-Down functions, already available in V4.2, and Annotations as previously
described, users can:
• perform on-the-fly ascending data sort on the Y axis values, to identify best and worst values in
one click
• quickly explore historical data for the previous 7, 14, 30 and 60 days, to compare current values
with historical information
• display a threshold line if a threshold value is set in the originating graph definition; it shall be
displayed in the Web Client as well
• perform on-the-fly filtering; by clicking on an element name on the legend, the element (metric,
NE, etc.) will be automatically excluded/included in the graph, so un-interesting elements can
be excluded in one click
Please note that some of these features are not available for dashboard type of charts.

Operations on Table reports Views

• Roll-up/Drill-Down
• Active alarm on selected instances
• Annotations
• Explore Faults and TTs*
• On-the-fly GIS views
• On-the-fly custom reports
• Generate custom problems*
• Historical data
By left-clicking on one NE entity users can:

• Create a topology view of the selected element
• Enable the troubleshooting mode (new real-time graph view of selected element with refresh
period from 5 to 30 seconds)
• Create an on-the-fly GIS view displaying the selected element and colour-coded KPIs
• Activate the Alarm explorer (web based TCA reporting)
• Create a temporary custom report with Adhoc Report Explorer (see further in the document for
details)
• Roll-up/Drill down specific NE entities or By left clicking on one cell, users can:
By clicking in one cell, the user can:

• Enter/amend annotations (see further in this course)
• Explore Trouble tickets/Faults associated to the NE instance/KPI (assuming the relevant
activations and configuration are done in the backend)
• Open the Alarm explorer and verify standing conditions on the relevant NE entity
• Execute roll-up/drill-down operations in the NE dimension
• Explore historical data, displaying a graph for KPI results in the last 24-48-72-168 hours
All the operations will be executed on a separate tab so the original report is quickly available for
immediate comparison of data.
The original report content is not modified anyway, changes are temporary and local to the user.
Use case scenario: one RNC is reporting poor KPI values, the operator can drill-down to the
FDDCell level to retrieve the managed cells, display the bottom N elements (in this case the worst
ones); then he/she could select the elements and activate the Alarm Explorer to identify any
standing issue on the NEs, then it could be useful to verify the historical data to identify if the
behaviour is in line with the past performance data. After this complete analysis it is possible to
open a ticket to the correct team to solve the issue.

Use of Annotations
• Available on all views
• Allow adding notes to the existing view to share information across
different users
Individual annotation
• Per KPI filtering Filtering and
sorting
controls: reply, edit,
delete
Annotations allow exchanging notes among users on specific KPI results. Users can chat offline,
enter remarks, answer to other users’ notes.
It is a useful supporting tool to leave remarks for the next shift, to point out where you are in
troubleshooting, discuss among different teams.
The owner of a note can edit and delete his/her own notes, while users can sort and filter the
overall notes belonging to a specific KPI.
Annotations are available in all the Web Client views.

Trouble Tickets/Fault Explorer*

• Allows displaying TT or Fault information for the selected entity
• Single Pain of Glass approach
• Information are integrated from Third Parties software
• No need to leave Web Client UI and manually explore information
• Optional feature - Requires relevant integration at system level
The trouble Ticket and Fault Explorer views allows to quickly display, in a separate tab, the list of
tickets or fault conditions associated to the selected NE instance.
It allows exploring other sources of information without leaving the web client or logging into third
party applications.
This feature is optional and is strictly linked to project-specific scope.

Resource Based Topology Explorer*

• Automatically discovers parent,
grandparent and siblings of selected
entity
• Display the topology and relevant
element status
• Optional feature - Requires specific
pre-requisites
The topology explorer is an optional feature which generates and on-the-fly view displaying the
parent, grandparent and sibling of the selected element along with their problem status.
This feature is optional and is strictly linked to project-specific scope.

GIS View Tools

Time slicer Google Search
bar KPI Selection
Map layer
Selection
MOC layer
Selection
Aggregated
MOCs
Interactive
Map Legend
The GIS View is an optional module and provides several tools which allows the user to quickly
access and focus to the relevant information.
The Time Slicer allows selecting a specific date and time, according to the time dimension
configured in the originating report (no changes allowed for dashboard reports).
The Google Search bar provides the well-known search features available in Google Maps™ so as
users can quickly jump to the area of interest, whether it is a geographical area, an administrative
area or a specific address or landmark.
The KPI Selection menu let switching the GIS representation from a KPI to another, according to
the KPIs included in the originating report.
The GIS Layers control box allows switching from a (Google) map layer to another as well as
activating or deactivating the representation of a given MOC; despite multiple MOCs can be
represented the KPI values shall be displayed only if the KPI is applicable to the MOC (e.g. one KPI
specifically designed for eNodeB devices does not return valid values if applied to an eCell MOC,
therefore there will be no representation on the GIS view).
The Interactive Map legend provides a simple and effective way of filtering data, by clicking on a
specific item the relevant representation is deactivated an removed from the view.
The GIS view aggregates multiple MOCs into a placeholder if the current level of zoom does not
allow an effective representation of the MOC icons, this clears the map representation avoiding
useless overlapping of icons.

GIS View Tools (2)

KPI Selection KPI Sync
GIS Sync
When multiple GIS Views are available in a dashboard, the Web Client automatically displays the
synchronization buttons in each GIS view. These buttons allows synchronizing the KPI selection and
map coordinates/zoom level across all the views where the button is selected.
In the example the Multi RAT view is not synchronized neither by KPI nor GIS, while the other two
views are synchronized by GIS, so they will retain the individual selection of the KPI but every time
a changes occurs in the coordinates or zoom level on one map, the changes are automatically
reflected on the other map. This configuration can be applied to as many views as required in any
combination of KPI and GIS synchronization.

GIS View for RAN Sites

• Group Automatically the cells on the same azimuth
– Based on the internal GIS engine
– Split the sector in number of cells discovered on the same azimuth
• Detect the ARFCN/UARFCN/EARFCN values associated to the cells on the GIS view
– Create a layer for each ARFCN/UARFCN/EARFCN value
Colour coding MOC layer

retention for selection
overlapping
cells
KPI detail for

overlapping
cells
The GIS view engine has the ability to identify overlapping cells on the same azimuth and
automatically display the MO as a sector, so as to provide the correct KPI representation for each
individual MO.
Each discovered value for ARFCN/UARFCN/EARFCN is translated as a separate layer, the GIS view
users can individually enable/disable the representation of each value.
By rolling over on a node with overlapping cells a screentip appears to detail the KPI value for each
cell.

Working with the GIS View: the Main Toolbar

Single selection
Return to starting coordinates
Square selection
Google Maps™ Polygon selection
Search bar
Heatmap view Enable aggregation

panel
Centre on current selection Display neighbouring
links*
Manual panning Clear selection
The GIS View offers a variety of tools to the end user to make the daily work as easy as possible.
The Location Search bar allows searching for addresses, post codes, landmarks, etc. when the
selected map layer is Google Maps™, once the destination has been detected the map is
automatically re-arranged on the selected location.
The Home button returns to the original view coordinates.
The Heatmap button switch the current KPI/KQI colour map view to an area-based colour coding
known as heatmap.
The Centre button (three concentric circles) switch the view back to a zoom level sufficient to
display all the NE instances involved in the filter, the map shall be centred on those NEs.
The Hand tool enables free map panning.
The Arrow button allows individual instance selection, this is useful when the view is linked to
suggested views, when one of the suggested view is invoked it will use the selected instances as
input for the report processing.
The Square selection button, enables the on-screen selection of instances but drawing a square on
the map, the instances included in the square will be selected.
The Hexagon button enables the polygon selection, the operator can draw any shape of polygon to
group the selected elements, to close the polygon click on the starting point.
The Aggregation Panel shows/hide the pop-up panel for KPIs aggregation for the selected
instances.
The Display Neighbouring Links button is optional, and it is active only for RAN devices and if the
relevant configuration is set in the application. It display the neighbouring links among radio access
cells.
The Bin button unselects all the objects.

Working with the GIS View: the MO Panel

Filter management
Ranges selection
KPI selection
The MO (Managed Object) panel allows filtering the NE instances on the map. It is divided in two areas:
Conditional Filter and Name.
Using Conditional Filter it is possible to combine two or more KPI criteria using AND/OR operators so only
those NEs matching the filter will be displayed.
In order to define a new conditional filter:
1. Click on the + button a new line in the filter shall be added
2. From the KPI pull-down menu select the first KPI, the list is limited to the KPIs configured in the GIS
View
3. In the Ranges column, click on the colours associated to the ranges to be hidden (range colours
excluded from the view shall appear faded)
4. Select the operator (AND/OR)
5. Click on the + button and add the second KPI
6. Add as many KPIs as required
Click on the – button to remove one KPI, use arrows buttons (↑↓) to modify the order of the KPIs in the
filter.
Click on the Clear button to remove the whole conditional filter criteria
Click on the Reset button to restore the original Conditional Filter as configured in the GIS View. Please note
that this button does not appear in case no conditional filter is defined in the view configuration.
The Name section displays the list of NEs entities matching the conditional filter (a figure at the bottom of
the list reports the global number of entities matching the filter). Users can scroll the list and identify one
target element, by clicking on the name the view is automatically focused on the NE entity at the maximum
zoom level available, the NE entity is automatically selected. In order to simplify the search, the users can
enter in the filter field (just below the Name header) the name, or part of the name, of the searched entity.
The Aggregation panel shows:
• In the top area, the aggregated values for all the KPIs in the view, KPIs values are computed for all
KPIs in the view and are aggregated by NE aggregation function
• In the bottom area, if proper integration is configured, the panel also shows TT/FM events summaries
for the selected elements (the example shows FM summaries), summaries are according Severity
• The panel is read only

Working with the GIS View: GIS Layers Panel
The GIS Layers panel manage the basic map layer, the managed objects and the polygons.
The Basic Layers allows the on-the-fly customization of the map layers, the operator can select
between Google Maps™ layers and the WMS server layers made available by the System
Administrators. Please note that, when switching the view to one WMS server it is also necessary
to select the required layers by means of a second, individual selection (i.e. selecting one WMS
server does not automatically select any of the supported layers, this selection must be done
manually).
The MO tab allows selecting and deselecting the managed object types to be displayed on the
screen, the list of available MOs is according to the GIS View configuration. By clicking on the
relevant brush-shaped icon, it is possible to enable/disable the KPI colour range representation for
that specific MOC.

Web GIS – Management of .geojson polygons

• geojson file only
• Files must be located on the
client PC
• Icons associated to the polygon
allow to:
– Center view on polygon
– Select all MOs in the polygon
Polygons are a viable means for representing specific boundaries not available in the selected map
(e.g. administrative boundaries, operational area for the Operator, etc.).
The Polygons tool requires that the polygon is described by a geojson file, it is possible to generate
such files from online applications as well as professional tools; such files must be located on the
client PC.
Click on Import to browse the PC for the geojson file, click on Choose File and select the file from
the local client PC, click on Import.
The polygons available from the file are now listed in the Polygons tab, the operators can:
• Hide/display a polygon by checking/un-checking the relevant checkbox
• Re-centre the map on the polygon area by clicking on the relevant Centre button (two
concentric circles in correspondence of the polygon name)
• Select all the NE instances included in one polygon by clicking on the arrow-shaped icon in
correspondence of the polygon (e.g. to use the selection as an input for one suggested view)

GIS Pie Representation and KPI ranges distribution

• Aggregated KPI data are displayed as a pie chart
• Move mouse pointer over chart to display details
When multiple instances of NE cannot be represented properly because too close to avoid icon
overlapping, the instances icons are represented as a pie chart which aggregates the KPI values
from the instances in one pie chart graph. The different areas are coloured proportionally to the
number of instances in a given range and the colour is the same as in the KPI colour ranges. By
hoovering the mouse pointer over the pie chart it is possible to have a detailed representation of
the data, with percentage values and a bar chart.

Alarm Explorer
• On-the-fly KQI TCA alarms display
• Real-time Alarm Viewer filtered on
the selected Managed Object
• Immediate access to all the alarm
information in the same window
• Suggested view on alarm
The Alarm Explorer is designed to offer to the Web Client users an immediate access to each
individual TCA alarm information on KQIs for a quick and streamlined troubleshooting.
Once invoked, the function displays in a separate Web Client tab the TCA Alarms related to the
current View from which the Alarm Explorer is being activated; the list of alarms is automatically
filtered on the MOs selected in the originating View. According to the alarm definition the Alarm
Explorer also provides as a suggested view the report associated to the alarm definition itself,
which can be executed by the operator to get more insights about the alarm causes.
If the report is configured as real-time, the NOC/SOC operators can monitor at the same time the
evolution of the parameters as well as the standing alarm conditions.

Create Alarm
• Optional feature
• Manual creation of problems associated to selected entity
• Requires FM integration at system level
• Operator can customize problem name, severity and details
This option, where available, allows the operator to manually generate an problem instance for the
selected instance. The Create Alarm window shows a set of pre-populated information, the
operator is allowed to modify Alarm Name, Severity, Description and the Additional Text.
This feature requires specific integration with the FM application.

Ad Hoc Reports
• Create on-the-fly reports in Web Client
• Only one instance in Table Zone
• Allows same analytics features of table/scorecards
This function allows Web Client users creating on-the-fly table reports so troubleshooting and
analysis of issues becomes much faster.
The procedure is very simple:
1. From the source view select one or more NE instances, left-click on one of the selected
elements then select Adhoc Reports from the pop-up menu: the Adhoc Report window opens
2. Assign a Name to the view
3. Select the Time Granularity (bearing in mind the compatibility with the Calculations that will be
used)
4. Select the Start and End Time (will be automatically adjusted according to the Granularity)
5. Drag the Calendar icon into any Row/Column/Table drop area identified with a yellow +
rectangle
6. Repeat the above for the NE instances
IMPORTANT: in the Table zone is allowed only one instance of any dimension (NE, Time,
Calculation).
7. In the Calculation pane filter the list by entering a part of the KPI/counter name in the Name
field
8. Identify the target calculation and drag it in the Add area (+) of the destination zone (repeat for
as many KPIs/counters required)
9. Click on Compute
10. A new tab opens and the computed table report is displayed, the operator can now filter, sort,
roll-up/drill-down all the dimensions

Export as PDF or Image

• Export button on toolbar allows export of complex information
• Dashboards and GIS Views cannot be exported as an Excel™ worksheet
• Can be exported as image format or PDF
• Available on Google Chrome™ only
Export as PDF Export as

image
Complex information as Dashboards or GIS Views cannot be exported in the Excel™ worksheet
format using the relevant button, as it might be useful sharing these information in different
formats it is possible to save the view as a PDF file or an image file. If the client is running on
Google Chrome™ just click on the relevant button on the toolbar, the view is recomputed in a
separate window, then click on Export as PDF or Export as image.
By clicking on Export as PDF the print window shall be displayed, then click on the Change button
and select “Save as PDF”, click on Save. Please note that in case of localized version of Google
Chrome, names and messages might be different.
By clicking on Export as Image the application shall open a new window and automatically save on
the client PC a new PNG (Portable Network Graphic) file, the file is located in the default download
directory configured in Chrome.

Problem Manager

The Problem Manager UI

Problems List
Alarms Filtering Configuration
Summary
Problem
Details
Widgets
User’s
Alarms
Watchlist Problems List
The Problem Manager UI is made of several high level building blocks, all resizable and collapsible.
The Alarms Summary provides a recap of the active problems.
Alarms Watchlist it’s a quick reference list managed by the operator with a quick link to the saved
problems
Alarm list is the list of active problems according to the alarm filtering and search parameters.
Alarm Details Widgets is an area dedicated to a variety of widgets displaying different alarm-
related information such as Alarm details, MO and Notes. The area is fully configurable.
The Problem Manager configuration allows creating user profiles and modify the existing default
configuration for the connected operator.

The Problems List

• Core area in Problem Manager
• Provides list of active problems according to selected sorting and
filtering
• User operates on problems via toolbar or context sensitive menu
The problem List is, of course, the core of the Problem Manager as it provides the list of running
conditions matching the selected filter.
The toolbar offers straightforward access to the most common operations, the user can also right-
click on one individual problem, or a selection of them, and perform the relevant operation from
the pop-up menu.

Problem List Toolbar

In Progress Add to
problem Times
Acknowledge
Problem In Progress - Pending
Command and
Solved Response
Assign to Me
Freeze
Clear Remove from
Reassign List
problem Watchlist
In Progress - Add to
Held Watchlist
The problem List toolbar allows quick access to the most common operations on problems, the
scope of each individual command is the selected problems. A selected problem turns its
background colour to black (default).
From left to right:
• Acknowledge problem: the selected Problems(s) are acknowledged and the username is
recorded
• Clear problem: the selected Problem(s) are removed
• In Progress, In Progress – Pending, In Progress – Held change ticket state*
• Solved – the problem has been solved, manual clear of the problem
• Re-assign problem: the selected problem(s) is returned to the current user
• Assign problem: the selected problem(s) is assigned to another operator (available only if this
operator has acknowledge the problem)
• Add to watchlist: the selected problem(s) is added to the user watchlist
• Remove from watchlist: the selected problem(s) is removed from the user watchlist
• Add to problem Timers: the selected problem(s) is added to the problem Timers, the operator
just needs to select the timer and confirm
• Create Correlation: the selected problem(s) is selected for the problem correlation, the relevant
configuration window opens
• Command and response: the selected problem(s) is used as the target for the Command and
Response window
• Pause: the problem list is not updated if the user does not click on the button (keep the CTRL
key pressed for a temporary effect)
*Please note that according to the alarm state, the user configuration or the project deployment,
some of the tools might be not available.

problem List: Filtering Tools

Search text
in list
Predefined
problem
Filter
Multi-filter Cancel all filtering
The filtering toolbar in the alarm list helps the user to retrieve and focus only on the interesting
alarms, the user can combine the different tools independently just remember that the
parameters are joined by AND logic, so the list will show only those problems matching all the
filtering criteria.
The predefined alarm filter is the first step, the pull-down menu allows selecting one of the
predefined alarm filters (the definition of the filter itself is executed in the config menu as
described later in the course). Once selected, the list is automatically updated just with the
matching record.
The Search text field allows displaying only those problems which contains a certain text in the
details, no matter which one is containing the text (Problem ID, Related Object (Class), Related
Object (Instance), etc.), the text search occurs on the elements matching the Predefined problem
Filter.
In the example, the filter toolbar is showing the configuration of a filter using the predefined filter
“4G Data” (which filters in all the services containing belonging to that template), within the
results, it searches for the problems containing the string ‘BAYAN’. The filter has been manually
created in advance by one operator.
The multi-filter option allows combining multiple pre-defined filters, in order to configure this
option a separate window appears. If a multi-filter is configured the funnel icon turns red.
The Cancel filtering button allows removing all the above configured filters at once and the original
list of problems is reloaded.

Creating a Standard Pre-defined Filter

• Use case: filter in the following criteria
– Problem is critical or major, at least counted 2 times, unacknowledged
– Problem is affecting a Related Object (Class)
– The Related Object (Name) name contains the pattern ‘Tier1’
In this scenario, the operator is required to create a standard filter in order to display the specific
problems with the following properties:
• Impact Severity is critical or major
• The problem has been counted at least 2 times
• is unacknowledged
• Affecting a Related Object (Class) eCell
• The Related Object (Name) contains the pattern ‘Tier1’
First of all is necessary to access the Filter editor, select the Configuration icon → Administration
→ Problem Filters
In the editor click on the funnel icon (Create new standard) a configuration window shall popup.

Creating a Standard Predefined Filter
Inconsistent filter configuration Test filter

Accepted filter configuration
The configuration window is composed of multiple tabs, one for each building block of filter rules.
Each individual tab configuration is processed, and the results are the problems matching all the
configured filters in a AND logic.
In order to configure a tab:
1. Click on the tab name
2. Click on the Filter by checkbox in order to enable the relevant configuration section
3. Click on the Select pull-down menu to pick one of the existing items in the class of objects then
click on the Plus button to add the selection to the list; to search in the pull-down menu use
the Search for box
4. Click on Save to store the configuration
5. A check icon appears near the tab name if the configuration is formally correct
6. A warning sign appears near the tab name if the configuration is not consistent (e.g. filter
checkbox selected but no configuration set)
Click on the Play icon to test the current filter configuration against all standing problems, a popup
window appears showing all matching problems along with their properties.
Important: refresh the Problem Manager window to make the new filter available in the UI.

Combining Filters
• New filters can be the result of
existing filters combined
• Include or Exclude filtering
• Requires Combined Filter manager
A smart way to re-use existing standard filters is the Combination Filters Editor. As the name
suggests, it allows to combine the filtering criteria of two or more filters in a AND/OR logic.
1. In the problems Filter Manager window click on the Create New Combo button, the
Combination Filter Editor window shall pop-up
2. Enter a name for the new filter
3. From the pull-down menu select the first standard filter then click on the Add icon (plus
button), repeat this step for as many filters as it is required
4. Click on the Negate filter checkbox relevant to the individual filter if the combo filter should
exclude the standard filter results
5. Select the type of combination: Match All to combine in a AND logic, Match Any to combine in
a OR logic
6. Click on Save
After a refresh, the filter is available in the problem List interface.

Filter Manager Tools

Test Filter
New Standard Delete Filter
Filter
Test Filter –
Exclude mode
Copy
Refresh list
New Combo
Filter
Backup Filters
Filter
Edit Filter references
The problem Filters management window is provided with a comprehensive toolbar for the
creation and supervision of filters. All the filter-related options will be activated only if at least one
filter is selected.
Copy: creates an exact copy of the selected filter, the operator must assign a unique name to the
new filter.
New Standard Filter: opens the Standard Filter Editor window for the creation of a new filter, as
previously described.
New Combo Filter: opens the Combo Filter Editor window for the creation and management of
combo filters, as illustrated earlier in this course.
Edit Filter: opens the Standard Filter Editor window for the editing of an existing filter, all the
options will be available but the change of the filter name.
Delete Filter: removes the selected filter (no undo available).
Filter References: displays in which combo filter currently uses the selected filter.
Test filter: shows the filtering results of the selected filter against the current problems list.
Test filter – Exclude mode: shows the results excluded (negative filter) by the selected filter against
the current problem list.
Backup filters: downloads, in a compressed file in the operators desktop, the configuration of the
filters currently defined.
Refresh List: reloads the filter list

Managing the Problems List

• problem details can be dynamically
added/removed from the view
• Point-and-click sorting by column
• Drag-and-drop column
rearrangement
The problems list can be easily re-arranged according to the operator’s needs. Besides the generic
UI configuration options available in the Configuration menu it is possible to add/remove problem
details from the table by simply right-clicking on any column header and select Columns, then click
on the checkboxes relevant to the information to be displayed/removed.
The column order can be re-arranged by dragging the column by the header to the desired position
in the table.
The problem table can be quickly sorted by the column value by clicking on the column header to
have an descending sorting, click twice for the ascending sorting, click three time to cycle over to
sorting options up to unsorted. If the table is sorted by column an upward/downward arrow is
displayed near the key column.

Managing Problems
Pproblem management via context sensitive menu or toolbar
• Standard problem management commands:
– Acknowledge/Un-acknowledge
– Clear
• Workflow related commands:
– Assign To/Assign To me
• Monitoring related commands:
– Watch/Watch with tag/Un-watch
– problem timer
• Alarm correlation
• Export/details commands
– Export to various formats/destinations
– Trouble ticketing management
The problems management occurs via the problem List user interface using the context sensitive
menu or the toolbar for the most frequent commands.
The available commands span to cover all the requirements for a quick and easy management, to
start with those standard commands for the basic management:
• Acknowledge: the operator is now in charge of the problem
• Unacknowledge: the operator who has previously acknowledged the problem clears the
acknowledgment status to not acknowledged
• Clear: the problem is removed from the list. This command has a global effect.
Workflow related commands are helpful to reassign acknowledged problems to the correct owner,
to pass the work to the next shift or balance the workload.
• Assign To: reallocate one acknowledged problem to another operator
• Assign To me: reallocated to the operator one problem acknowledged by another operator

Problem Workflow
Submitted In Progress In Progress - In Progress – Resolved Closed

•Case is open •Issue is being Held Pending •Fault origin •Problem resolved
analyzed •Further progress is •Awaiting external resolved by source
blocked inputs •E.g. FM alert has
•E.g. awaiting spare •E.g. Vendor been cleared
parts response/analysis
The context menu in the Problem list allows you to change the status of a service problem to one
of the following available options:
• Submitted: This is the initial state of a new service problem.
• In Progress: You can change the status of an already acknowledged problem to In Progress.
• In Progress- Held: You can change the status of an In Progress problem to In Progress- Held.
• In Progress- Pending: You can change the status of an In Progress problem to In Progress-
Pending.
• Resolved: You can change the status of a problem in any of the above states to Resolved.
• Closed: You can change the status of a Resolved problem to Closed.
Besides your Company’s internal workflows and policies, from a general point of view, the meaning
associated to each of the above states is:
• Submitted: initial state of a Problem, no operator has performed yet any action
• In Progress: the service problem is acknowledges and is being processed
• In Progress-Held: the resolution of the problem is blocked by an external cause. For instance
there is need of a spare part to solve cause of the fault
• In Progress-Pending: Service problem handler is awaiting further confirmation on details of a
Fault from originator before it can progress the Fault. An example is where appointment
information is required.
• Resolved: the fault indicated in the service problem was corrected by the service problem
handler and acknowledgement is awaited from its originator.
• Closed: the (fault) originator has acknowledged the resolved state of the problem therefore the
Problem is solved

Watch List
• Problems can be pinpointed in special lists
• Can be grouped by tags
• Quick and easy solution to revert to high priority/sensitive problems
• Use Unwatch to remove problems from Watch list
Operators can add any problem to the Watch List, is a quick and convenient tool for keeping an eye
on important or sensitive problems. There are two options: Watch and Watch with tags. Selecting
Watch, the problem will be generically added to the Watch List and the will be displayed only when
clicking Switch to Watch List in the Watch List widget. When selecting Watch with tags it is possible
to add the selected problems to an existing tag (or group) or create a new one, these problems will
be displayed both when clicking to Switch to Watch List or when the operator clicks on the tag
name, which, by the way, is added in the problem Watch List widget for a quicker retrieval.
The problem Watch List widget is collapsible, so in that case, users can hover the pointer on the
eye-shaped icon in the problem List and access the Watch list for the pop-up window: it’s even
more quick!

Summary Tree
• Define high-level recap of problems
• Tree hierarchy
• Parent node is a filter for children
nodes
• Filters are linked to Summary
Specification
• Provide problem status at a glance
Summary views provide a quick and easy way of filtering problems and visualizing standing
conditions in areas of the managed network. They can be organized in a tree structure along
summary counters for the problems matching the filter condition associated to the summary node.
Each node also shows the highest problem severity currently captured by the associated filters.
The summary node is based on an existing filter definition (use Administration → problem Filter to
create new ones).
1. Select Administration → Summary Definition
2. In the pop-up window assign a name to the definition, select the include filter and, optionally,
also select the exclude filter, the first defines which problems must be included, the second
which condition should exclude problems from the count of the include filter
3. Click on Close
4. In the Summary widget right click on the parent node and select Add Summary Tree Node
5. Select the Summary Specification
6. Click on Select

Manual problem Correlation

• Manually link problems to a root cause problem
• problems shall be grouped under the root problem
• Automatic correlation is only rule-based or policy-based
An problem causing several children events can be a very common event, unfortunately this means
a higher number of problems to be managed. It is possible to define rules or policies to manage
these situations automatically but the operator can also act with manual tools, to link the children
events to their root cause problems, so any operation executed on the root cause problem
propagates to the children problems. This is the manual problem correlation.
1. Identify the root cause problem and the relevant children problems, in the example an issue on
a line card is causing several issues on the hosted ports
2. Right click on the root cause event and select Correlate problem, the relevant pop-up window
will open
3. Go back to the problem list and select the children events that should be linked to the root
cause problem
4. Right click on the selection and click on Correlate problem, automatically all the selected
problems will be added to the correlation list
5. Click on Save
6. The root cause problem now display and Add icon (the plus button) to the left of the problem
ID, click on this button to show the correlated problems

Problem Timer
• Set reminders for problems to be addressed within a specified amount
of time
Use the Create problem Timer window to set reminders for problems that you need to address
within a specified amount of time.
Access the Create problem Timer window by:
1. Selecting the problems from the problems view
2. Right-click on your selection then select problem Timer (Alt+P) or click the problem Timer icon
on the toolbar
3. The problem Timer window shows the selected problems, to remove any problem right click
on the problem and select Remove
4. Select the hours and minutes for the reminder (amount of time for the countdown)
5. Click on Start
When the problem Timer expires a pop-up window will notify the user and the problem Timer icon
in the toolbar turns red. To display the expired timers click on the problem Timer icon and select
the Active tab in the window or click Active problem Timer(s) button in the notification window.

Problem Information
• Returns problem details as defined in
Service Template
• Highlight service resource object
source of the Problem
Problem Details View provides further details about a specific service problem through different
tabs such as displayed in the list below. Each tab gets populated with the details whenever user
click on a particular service problem in the problem list view. This view displays information that
cannot be edited . However, you can copy text from any field to the system clipboard, and then
paste it to another application using the standard copy and paste feature. You can also show/hide,
rearrange, or resize each element.
The Problem Details panel allows you to drag and drop the elements anywhere in the panel or
partially off the panel towards right and bottom sides, so you can easily position them. Any
changes you make to the layout are saved as user-defined profiles. You can revert to the default
settings by selecting the System Default profile. Selecting the System Default profile returns the
entire page to the default settings, it does not reset individual views or problem details.
Access problem details by selecting a problem from the Problems view. By default, the problem
details do not load content for the selected problem and the fields are greyed out. Loading is
determined by the user for each element. If you select multiple problems, details for the first
problem selected are displayed.

Affected Entities Tab

• Details about services impacted by
selected problem
• The table content can be sorted and
adjusted as in the Problem list
This tab provides the details about the services and resources impacted by the selected problem.
The list can be sorted and re-arranged with the same procedures used for the Problem list.

Tracking Records Tab

• List of problem changes of status
• Full problem history
Provides a list of all the changes of status relevant to the selected problem. Changes might be due
to an automatic process such as a change of severity or due to a manual operation like the
acknowledgement of the problem by one operator.

Root Cause Tab

• Three areas:
• Root cause: possible root cause issues
• Underlying alarms: alerts associated
to root cause entity
• Underlying Trouble Ticket: TT
associated to root cause entity
The Root causes tab shows root cause for the selected problem and underlying alarms. This table
widget displays the following
information about problems selected from the Problems List.
• Root Causes: this table displays the list of network entities that can be possible root causes for
the selected
problems.
• Underlying alarms: list of alerts which have propagated to the root cause entity thus generating
the problem (the problem is the “reaction” of the ProAssure impact engine to specific alerts
reaching one of the service entity)
• Underlying Trouble Tickets (TT): list of trouble tickets which have propagated to the root cause
entity thus generating the problem (the problem is the “reaction” of the ProAssure impact
engine to specific trouble tickets reaching one of the service entity)

Correlations Tab
• Displays correlated Problems
• Data available only if selected
Problems is correlated to other
Problems
• Displays Problems where it is root
cause or associated to a root cause
Problem
The correlation tab shows the other Problems in ProAssure where the selected Problem is
correlated either as a root cause or as a correlated (consequent of a root cause) Problem.

Association Tab
• Trouble Tickets associated to selected
problem

Custom Integration: Trouble Ticket

• Availability according to specific integration to a TT system
• Associate Ticket
• Disassociate Ticket
• Create Ticket
• Delete Ticket
• Update Ticket
The Trouble Ticketing management menu is available in the alarm menu when a specific
integration with a trouble ticketing application has been deployed, so this feature is not available
by default.
NetExpert™ can be equipped with its trouble ticketing policies to handle tickets but it can be also
integrated with a 3rd party ticketing system such as Remedy.
It allows to interact with the selected TT platform and open/retrieve a ticket, update the ticket
information, disassociate the ticket from the alarm or even delete the alarm.
Each action corresponds to a TTDMP Trouble Ticket policy that will perform the desired action.
In some cases, according to the configuration of the NetExpert™ Events, some problems may
generate an auto-ticketing, so the problem displayed in Problem Manager is already provided with
a trouble ticket ID.
The problem Table column TT Incident shows the TT ID and status associated to the problem.

Problem Driven Topology Analyzer

• Optional feature
• Provides service topology and related problem details
• All information are based on the selected node
• Upload depends on service complexity
The Problem Driven Topology Analyzer is an optional feature ang might be not available in your
deployment. It provides Problem details in the optic of the service topology, showing the service-
related entities in the topology hierarchy, along with the problem details, affected entities and
associated trouble tickets.
This view can help understanding the source of a Problem, especially when multiple entities are
affected and the real cause of the problem is not clear.

Problem Driven Topology Analyzer (2)

Topology
Service Instances
Topology
Nr of Tickets Affected
Entities
Root cause
Associated
Tickets
Affected
Entities
The Topology Analyzer UI can be configured in different way with different widgets, so your actual
instance might look slightly different and the data widgets might be positioned in a different area,
it is part of the customization features offered by this application.
Topology graph
This panel displays the network topology with a graph comprising MOs and their relations. You can
select an MO from this graph to view corresponding problems, topology instances, affected
entities, and root cause entities.
The node context menu allows to:
• Discover the neighbouring nodes of the selected node
• Collapse or expand duplicate edges by label
• Collapse or expand edges adjacent to the node
Topology Instances
Provides the list of other service instances affected by this node/service fault (since the same
entity can be part of multiple service instances). By clicking on the link the graph and information
are refreshed with the selected service instance.
Affected Entities, Root Cause and Associated Tickets offer the same information available in the
Problem Manager main view and they are updated according to the selected node in the graph.
Node Instance Properties Problem Selector

Problem Manager
Preferences
• Tweaking your UI

Profiles
• Create user-defined profiles to customize the problems view
• Work beyond the selected summary’s global filters
• It is possible to:
– Select a user filter
– Change the Severity Indicator option
– Change the column sort for the Summary Statistics view, problems view, or both
– Select which columns to show or hide for the Summary Statistics view, problems view, or both
– Reorder the columns for the Summary Statistics view, problems view, or both
– Expand or collapse different views
– Reorder, resize, and show/hide problem Details elements
• Changing profile will cause the Problem Manager URL to change
Create user-defined profiles to customize the problems view beyond the selected summary’s
global filters. You can do one or more of the following:
• Select a user filter
• Change the Severity Indicator option
• Change the column sort for the Summary Statistics view, problems view, or both
• Select which columns to show or hide for the Summary Statistics view, problems view, or both
• Reorder the columns for the Summary Statistics view, problems view, or both
• Expand or collapse different views
• Reorder, resize, and show/hide problem Details elements
To create a profile:
1. Select a summary
2. If you want to create a profile from an existing user-defined profile, select that profile and
then continue with step
3. Make the appropriate changes to all or a combination of the following views:
• Summary Statistics
• problems
• problem Details
4. Select Manage Profiles from the Problem Manager page gear. The Manage Profiles window is
displayed
5. Enter a profile name
6. Click Save As
7. The new profile is now the active profile for all summaries
8. Select another summary to make sure that you get the expected results
9. If you do not get the expected results, return to step 2 to make any addition changes needed
10. Repeat steps each new profile

Once saved the profile becomes the active profile and persists across all summaries. However,
changes made while the System Default profile is selected cannot be saved and do not persist
across all summaries.
Each time you sign in, the last selected profile is applied. When you select a different profile, a
message is displayed while the profile loads and you cannot perform any tasks until the selected
profile is loaded.
Note: when switching profiles, the Problem Manager URL changes to include a hash tag indicating
which type of profile and the name of the profile. For example:
http://localhost:8080/problem_manager/#Public_profile:Demo1
This URL loads Problem Manager, and uses the profile "Demo1"
The profile specific URL can also be bookmarked or saved as a desktop shortcut.

Operator Logging Window

• Provides a list of actions taken by
the operator
• Users can view:
– their progress against problems
– changes made to the problems List
view for your shift, and what actions
were taken.
• Operator Logging helps you
determine:
– What actions you performed and when
– If you cleared an problem by mistake.
To access the operator logging window, select the gear pulldown, Operator logging.
You have the option to search for specific actions or text, a date range, and actions within the
specified number of hours. Make your selection and then click the search button. The log results
are displayed. Clear (x) the search criteria before entering new criteria.
Use the export button to export the actions log to a CSV file or to open them with the selected
application.
Entries include the date and time stamp, the action taken, and who took the action. Navigate
through the list using the arrow keys, the scroll bar, and the page navigation.

Operator Messages Window

• Displays messages received from
system administrator or NetExpert™
system during a re-initialization
• List sorted by time stamp in
descending order.
• Row coloring is applied:
– Grey indicates system unavailable messages
– Green indicates system available messages
– Blue indicates messages sent by the
administrator user
The Operator Messages window displays messages received from your system administrator or
from the NetExpert™ system during a re-initialization.
To view or send messages, select the gear | Operator Messages.
Your system administrator can send messages to all currently signed in users from the Operator
Messages window.
All users can view the list of messages. However, only users with administrative permissions can
send messages.
The list is sorted by time stamp in descending order. The following row color-coloring is applied:
• Grey indicates system unavailable messages
• Green indicates system available messages
• Blue indicates messages sent by the administrator user

User Preferences
• Allows setting-up the environment on
a per-user basis
• Define the UI behaviour for specific
tasks
Although simple, the user preferences allows setting-up the environment on a per-user basis
relieving the operator from a continuous configuration of the user environment.
They control the configuration of some helpful tasks and behaviours of the user interface.
To access the preferences select gear | User Preferences
The menu shows:
• Secondary Sort
• problem Effects
• Do Not Show
• Subview Minimum Dimensions
• View
• Summaries
• Summary Statisics
• problem Details
• Change Session Title
• Date / Timestamp Format
• Change Font Size
• Text to Clipboard

User Preferences: Secondary Sort

• Secondary Sort – Available only for the problems view.
• Allows defining a second column for sorting after the primary sort has been
completed
1. Select gear | User Preferences | Secondary Sort

2. The Select Secondary Sort window is displayed and shows Primary sort at the top.
3. Enable secondary sort
4. Select the sort direction (ascending/descending) and column.
5. Click Save.
6. The secondary sort is applied and the direction arrow indicator is displayed in the toolbar

User Preferences (Continued)

• Define UI colour and graphical effects
for different conditions
problem Effects define how the user interface shall display specific problem conditions. A correct
setup will help in identifying high importance issues while reducing the visual stress.
• Color Theme
System Default
Invert Grid Colors – problems have colored text with black background.
Color Only Severity
• Fade problemList for Expanded Correlations – Allows correlated: problems to be shown more
prominently
• Add Pending Effect (Grey) – Turns problems grey while back end actions are taking place
• Grid Lines – Add grid lines around the problems
• Strobe Row – Selected category of problems
• Bold – Selected category of problems
• Strikethrough - Selected category of problems
• Italicize - Selected category of problems
• Underline – Selected category of problems

User Preferences: Subview Minimum Dimension

• Define minimum sizes for different UI
areas
• Defaults values used when opening
any of these views
Subview minimum dimension defines the minimum default size for each of sub-views of the
Problem Manager UI. The operator can set, once for all, his/her comfortable size for each of the
panel.

User Preferences: Timestamp format

• Define the default Date/Timestamp
Format
• Allows individual customization of the
format
The date/timestamp format allows the operator to customize the format of this value in the UI and
relevant exported information.

User Preferences: other options

• Enable Summary Tree Counts
• Text to clipboard
Among the other options, the user preferences can enable the summaries in the tree views, so as
to display a sum of the current standing conditions for each tree.
Text to clipboard allows defining the separator character when copying the Problem Manager data
to the clipboard. This allows a quick conversion to the preferred format for a lean data export to
third party applications.

Administration
• Global Settings
• Custom Integrations
• Summary Definitions
• Summary Trees
• Edit Banner
• Create Language File
• Manage Groups
• Server Status
• Notification Subscriptions
• Cut Through Session Status
A NetExpert™ system administrator or someone with the proper authorizations can make changes
to the NetExpert™ Application Server that globally impact the Problem Manager client behavior.
If you have the proper authorizations, your Problem Manager session provides the Administration
option from the gear.

Administration: Customization
• Global Settings: problem Details
– Select detail level for each problem
message
• Menu Items
– Show/hide specific menu options
• Theme Settings
– UI colours and logo files
The Global Settings window allows user level and application level customizations.
To open the Global settings windows select gear | Administration | Global Settings
problem Details
Specifies which of the following details are visible to all users:
• problem Details Property Sheet
• Causes and Actions
• Raw Data
• Event Raw Data
• problem Notes
• MO Details Property Sheet
By default, all details are selected and visible to all user. Deselect an item to globally remove its
visibility.
Menu Items
Defines which menu options are visible to all users:
• problem actions (clear, acknowledge, unacknowledge, reassign, assign to me)
• Watch list options (watch, unwatch, watch with tags, remove tag)
• Manual Correlation
• problem Timer, Copy to Clip Board, and Open problem Details
• Export options (problems, selected, all)
• Change Operator Password (In Options Menu)
By default, all menu options are visible to all users. Deselect an item to globally remove its
visibility.
Theme Settings
Enables modification of theme elements, such as, Login Page Logo Image, Login Page Background
Image and so on.

Administration: Timeouts and Settings

• Global Settings: Timeouts and Settings
• Define tools and features timeouts for the client session
• Sets limit thresholds for operations
Timeouts and Settings Specifies limits for the following options that impact all users.
The Timeouts configuration should be carefully changes to meet possible network delays.
The available settings in the window are:
• Client Poll Delay sets the frequency in milliseconds that the client polls the server. The
minimum value is 1. The default is 500 milliseconds
• Maximum problem detail windows sets the maximum number of problem Detail windows a
user can open. Select from 0 to 15. The default is 5
• Maximum profiles sets that maximum number of personal profiles a user can define. Select
from 0 to 20. The default is 10
• Maximum tags sets whether to limit tag creation for each user. Select from 1 to 100. The
default setting is 10. Otherwise, select Unlimited Tag Creation
• problem list filter warning – sets whether to warning users their problem list is filtered and for
how long. The default is 90. Select from 15 to 1800 seconds. Otherwise, disable the warning
message
• problem List Timers sets the maximum number of timers a user can define. Select from 0 to 25.
The default setting is 25
• Context Menu - Max Clear problems –sets the maximum number of problems you can clear
from context menu
• Context Menu - Max Acknowledge problems – sets the maximum number of problems a user
can acknowledge from context menu
• Context Menu - Max Unacknowledge problems – sets the maximum number of problems a user
can unacknowledge from context menu
• Context Menu - Max Reassign problems – sets the maximum number of problems a user can
reassign from context menu
• Context Menu - Max Assign to Me problems – sets the maximum number of problems a user
can assign to self from context menu

• problem Details - Max Tabs – sets the maximum number of tabs a user can have in problem
Details. Default is 5 and maximum allowed is 10
• UI Buffering Notifications/min Threshold – Disables UI buffering when value is set to 0. Enable
the UI buffering by providing a threshold value that makes user actions (like selecting problem,
scrolling, so on) more responsive only when a system is under load
• problem sound frequency (seconds) – sets the interval duration of the problem sound
notifications. By default, the problem sound notification is disabled. To enable sound
notification, uncheck Disable problem Sound and enter a value greater than or equal to 10.of
settings are available

Administration (Continued)
• Global Settings: Extended Properties
The Extended problem Properties (EAP) are configured by the NetExpert™ rules and policies
developers and they could be available or not according to the specific deployment.
If available, this window lists all the EAPs available in the system. By default, all EAPs are visible to
the users and this window shows them as selected. Deselect all EAPs (Toggle All) or just those
items you do not want visible to all users.
If there are no EAPs in your system, the EAP panel does not show.

Thank you
PR-005-D EAA-ProAssure Desktop Client and End
User Tools Operations
CONFIDENTIAL INFORMATION
© MYCOM OSI
This document contains forward-looking statements based on current expectations, forecasts and assumptions of the Company that involve risks and
uncertainties. Forward-looking statements are subject to risks and uncertainties associated with the Company's business that could cause actual results to
vary materially from those stated or implied by such forward-looking statements.
We have reached the end of this training course: very well done! Thank you for time and attention.
For further information about our training portfolio and solution visit www.mycom-
osi.com/training or refer to your MYCOM OSI Customer Account.

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Welcome to this training course!

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About this course

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At the end of this training course the attendees will:

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ProAssure™ Viewer (Web/Desktop Client – Problem Manager)

ProAssure™ Assurance Data

Service Quality Analyzer (NIMSTM Data Warehousing & Computation)

Inventory Bridge Assurance Bridge/s Service Bridge

Inventory References Assurance Data Big Event Mediation

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Where do the Counters Come From?

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Data Importation and Pre-Aggregation

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Vendor Access Site

Service Level eNodeB

Service End Point Level eCell

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Rollup and Drilldown

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It’s now time for a quick review.

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The Desktop Client

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The Desktop Client

Menus and Palette

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