FRONT

Name of Learner: ______________________________________________

OFFICE
Grade Level: __________________________
Section: _____________________________ Date: ____________________

SERVICES
Learning Competency with Code: LO1. Receive Reservation Request
1.1. Determine and advise customer of the availability of the reservations
(TLE_HEFS9-12RR- Ia- 1)

LEARNING ACTIVITY SHEET

Processing a Reservation

Background Information for Learners

The reservation system varies from one system to another. Thus, we focus on
typical fields that maybe found in a computerized reservation system environment. Note, that
fields can be tailor made depending on the needs of the property, thus, one property maybe
different from another though they may have the same system.

11. Block Name Used only for group bookings.

12. Market Code This is a market code that is also use for statistics purpose.

13. Source of Business Classifies if a booking is from a local or international agent or

14. Confirmation
15. Channel
16. Discount in $ or in %
17. Discount Reason
18. Reserved By
19. Type and Member No.
20. Specials
company, an individual booking, an SRS booking, a walk-in or
from an RSO.
This specifies the type of confirmation letter depending on the
source of the booking.
This describes how the booking was made such as through
telephone, fax, SRS, e-mail, internet, CRS, Front Office, Sales,
Telex, Sales and Catering, Letter, TV, etc
If the rate needs to be discounted.
If the rate is discounted, the reason for the discount is inputted in
this field.
This is where the name of the caller and his/her telephone number
is written.
This shows the guest’s type of membership and number.
Specials field is where the inclusions are written.

Directions/ Instructions

Exercises or Activities

Rubric for Scoring

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Reflection
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References for Learners

Learning Module – Front Office (Specialization for Grade 9)

Prepared by

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HYACINTH DIANE R. CORDERO

Note: Practice Personal Hygiene Protocols at all times.