Peace – Work – Fatherland -------- ---------- MINISTRY OF HIGHER EDUCATION MINISTERE DE L’ENSEIGNEMENT SUPERIEUR THE UNIVERSITY OF BAMENDA L’UNIVERSITE DE BAMENDA -------- ----------- HIGHER INSTITUTE OF COMMERCE HIGHER INSTITUTE OF COMMERCE AND MANAGERMENT AND MANAGEMENT Tel: (00237) 22 11 17 10 P.O. Box 64 Bambili ss North West Region-Cameroon
HIGHER INSTITUTE OF COMMERCE AND MANAGEMENT
(HICM) (18C0433)
MANAGEMENT DEPARTMENT
LEVEL 400 (YEAR 3)
THE EFFECTS OF ATM SERVICES ON
CUSTOMERS SATISFACTION: CASE OF NATIONAL FINANCIAL CREDIT BANK (NFC)
PRESENTED BY : SONIA MANKAH FOBUZIE
A dissertation submitted in the department of Management, Higher institute of commerce and
management, the University of Bamenda, in partial fulfillment for the award of a Bachelor’s Degree in Business Administration (BBA) in management.