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Sydney Jones
Phone: 618-975-9007
Email: sydneyjones0315@gmail.com

Education
Southern Illinois University - Edwardsville January 2019 – May 2020
● Master of Arts in English
o Specialization in Teaching English as a Second Language
Southern Illinois University - Edwardsville August 2013 – May 2017
● Bachelor of Science in Public Health (CEPH Accredited)
o Minor in Business Administration

Employment Experience
January 2020 – current
East Side Health District
Family Case Management Supervisor
● Supervision to the clinical and non-clinical operations and services of the organization;
fluent in policies and practices of the program; oversee case managers as they interact
with clients including setting schedules, routines, arranging resources, coordinating
services, providing advocacy, intervening in crisis and providing general support;
thorough experience and knowledge of community resources; compiles and presents the
progress reports for the grant; and, all other job aspects held by a family case manager

August 2019 – January 2020

East Side Health District
Family Case Manager
● Case management to perinatal and post-partum women and infants by providing referrals
to resources within the community; conducting home visits to assess and insure
environmental and physical safety; advocating on behalf of client with other agencies
regarding safety and health; assessing client mental health and providing resources when
necessary; administering educational materials regarding pregnancy, women’s health and
child development and health; and, data entry into the data system

July 2018 – July 2019

Chestnut Family Health Systems
Quality Management Specialist
● Assist staff in issues regarding confidentiality, privacy and compliance; participate in
staff trainings of confidentiality and compliance; track and report mandatory reporting
state requirements (DCFS, FOID, OIG); audit staff and client files for company
compliance standards and Medicaid/DASA compliance standards (utilization review);
have knowledge of the use/needs of the electronic medical records system (EMR); and,
act as an administrator to the company’s learning management system (LMS)
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October 2018 – May 2019

Southern Illinois University Edwardsville
Graduate Assistant – Upward Bound Scholar’s Academy TriO
● Urban education, college access and success of sixty high school students through:
facilitating life skills workshops; providing academic tutoring/support; conducting
individual counseling sessions; monitoring and tracking program success rates;
administering screening an assessment tools; conducting focus groups to evaluate
program outcomes; and, establishing mentor-mentee relationships with students

May 2017 – May 2018

MERS/Missouri Goodwill Industries – Federal Residential Re-Entry Center
Federal Case Manager
● Case management to clients reestablishing housing, employment, health care and family
reunification; supervising client daily activities; orientation of new clients; release reports
for discharged clients; lead staffing meetings; working with probation services and
treatment services; and, locate and refer clients to community resources

Internships
January 2019 – May 2020
SWIC – Adult Education Program
Internship, 100-hours unpaid
● observation, tutoring and teaching within an English as a second language classroom to
understand the pedagogical practices based around theory while developing self-
awareness and procedural knowledge of teaching; tutoring of four to five students at the
bachelor and master level; and, teaching to a classroom of adult, predominantly, Spanish-
speaking students at the community level

January 2017 – May 2017

Call For Help – Transitional Living Center
Internship, 300-hours unpaid
● case management of government benefits (SNAP, TANF and IDHS); educational
services focusing on life skills (budgeting, parenting, vocational training and
food/nutrition); application assistance and mock job interviews; GED tutoring; and, entry
and exit interviews and orientation of new center guests

Languages
English (native)
Spanish (Intermediate High – ACTFL Standard)