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Catalyst 9000 Case

Studies
Matt Delony,
Technical Consulting Engineer - Enterprise Switching

TSCARC-2010

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Who are we
We are Technical Consulting Engineers from the Customer
Experience (CX) Support Services organization, also known
as TAC

What’s our Job Responsibility

We assist customers to resolve their technical issues 24X7

Where you can find us during Cisco Live

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Upper Level, Sails Pavilion. No appointment required
Agenda
• Common field issues
• Catalyst 9000 Stackwise-Virtual
• Catalyst 9500 default interface change
• Catalyst 9000 Smart Licensing
• Q&A

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Case Study #1: Catalyst 9300 Dropping Traffic
• Symptoms
• Users reporting websites not loading
• Ping traffic passing, but other traffic not passing

• Troubleshooting Approach
• Initially thought to be hardware failure of ports
• Lab reproduction found that it was related to Energy Efficient Ethernet
(EEE)
• Root Cause
• EEE not officially supported on multigigabit (mGig) ports at the time
• Optimization made in 16.6.3 and 16.8.1

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Case Study #2: C9300 Four Ports Stop
Forwarding Traffic
• Symptoms
• Group of 4 ports dropping traffic and incrementing input layer 1 errors
• Sometimes ports would not come up at all

• Troubleshooting Approach
• RMA done as initially thought to be hardware failure
• Lab investigation performed to find the issue

• Root Cause
• Sometimes 8 port PHY (port-asic) didn’t initialize properly on bootup
• Optimization made in 16.6.5, 16.9.2, 16.10.1 to initialize PHY properly
during boot
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Case Study #3: Cat9400 Linecards Go To ‘Faulty’
Status
• Symptoms
• Catalyst 9400 linecards reported failing bootup diagnostic tests
• Troubleshooting Approach
• Found that there were CPU policer drops for the diagnostic traffic
• Shared CPU policer can cause these drops if there is excessive traffic in
other queues
• Root Cause
• Excessive traffic for other categories in shared policer were causing
diagnostic traffic to be dropped at CPU
• Optimization made in 16.6.5, 16.9.2, to have diagnostic traffic have its
own policer instead of shared
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Case Study #4: Catalyst 9000 Stackwise-Virtual
Support
• Stackwise-Virtual (SVL) is not supported on every Catalyst 9000
model depending on software release used
• Instances where SVL was configured but not officially tested &
supported on certain software releases
• Universal image makes it difficult to block CLI per switch model
• make sure to consult release notes and config guide for specific
software release to check for feature compatibility

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Case Study #4: Catalyst 9000 Stackwise-virtual
support
Switch PID Minimum software release for SVL
C9500-24Q 16.6.1
C9500-12Q
C9500-16X 16.8.1a
C9500-40X
C9500-32C
C9500-32QC
16.10.1
C9500-24Y4C
C9500-48Y4C
C9404R / C9407R
16.9.1
C9400-SUP-1 / C9400-SUP-1XL
C9410R
16.11.1
C9400-SUP-1XL-Y
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Case Study #5: C9500 Default Interface Change
• From 16.11.1 onwards, C9500 high-performance switches will
change default interface from layer 3 to layer 2
• Includes C9500-32C, C9500-32QC, C9500-24Y4C, C9500-
48Y4C
• Purpose of change is to enable day 0 discovery for Cisco DNA
Center
• Make sure to check 16.11.1 release notes for more details
• Instructions available for updating config prior to upgrade

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Case Study #6: Catalyst 9000 Smart Licensing
• New licensing model to replace right-to-use (RTU) model and
license files
• Licenses stored on licensing portal, Cisco Smart Software Manager
(CSSM)
• Smart account used to manage all licenses in single location
• Virtual accounts can be configured to help keep things organized
• Registering device communicates with cloud and decrements
available licenses when registration is complete
• Multiple methods of communication with license portal available

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Case Study #6: Catalyst 9000 Smart Licensing
Options
Your

1 Direct Cloud Access HTTPs

Cisco
Software
Usage
• Cisco product sends usage information directly over the internet. No
additional components are needed Cisco Product Cisco.com

2
Access Through An HTTPS Proxy Your
Ease of Deployment

Cisco
• Cisco product sends usage information over the internet via a Proxy Software

Available Today
Usage
Server. Smart Call Home Transport Gateway (Free VM Download) or Transport Gateway or
off-the-shelf Proxy (such as Apache). HTTPs Proxy Cisco.com
Cisco Product

3
Access Through An On-Premise Connected License
Management Your
Cisco
Software
• Cisco products send usage information to a locally connected satellite, Usage

which acts as a local license authority. Periodically, exchange

HTTPs Smart Software
information with Cisco to keep databases in sync. Cisco.com
Cisco Product Manager satellite

4
Access Through An On-Premise Disconnected File
Transfer
License Management Your
Cisco
Software
• Cisco products send usage information to a locally disconnected Usage

satellite, which acts as a local license authority. Monthly, off line

HTTPs Smart Software
exchange information with Cisco to keep databases in sync. Cisco.com
Cisco Product Manager satellite

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Case Study #6: Catalyst 9000 Smart Licensing
• Troubleshooting tips:
• DNS server configured (if applicable)
• Smart transport call-home enabled and the call-home profile is
configured
• HTTP source interface configured
• Verify reachability to tools.cisco.com or to proxy/satellite server

• Cisco Catalyst Smart License troubleshooting guide:

https://www.cisco.com/c/en/us/support/docs/switches/catalyst-9500-
series-switches/214484-cisco-smart-licensing-troubleshooting.html

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Q&A
You may be interested in the following sessions…
Simply your Cisco Asset and Entitlement Management
Experience with our Powerful New Platform
Timothy Knapp, BUSINESS OPERATIONS MANAGER, Cisco Systems, Inc.
Rehman Mohammed, SR. DIRECTOR, OPERATIONS, Cisco Systems, Inc.
Monday, June 10, 01:00 PM - 02:00 PM | SDCC - Upper Level, Room 28B
Session ID: PSONWT-2010

Smart Licensing from 0–100 inside Cisco DNA

Timothy Knapp, BUSINESS OPERATIONS MANAGER, Cisco Systems, Inc.
Wednesday, June 12, 01:00 PM - 02:00 PM | SDCC - Upper Level, Room 32A
Session ID: BRKARC-1600

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