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BETHESDA YOGYAKARTA
ANISA KHARISMAWATI
Universitas Gadjah Mada, 2016 | Diunduh dari http://etd.repository.ugm.ac.id/
DAFTAR PUSTAKA
Bilsel, R. Ufuk and Lin, Dennis K.J. Ishikawa Cause and Effect Diagrams
Using Capture Recapture Techniques. Quality Technology
& Quantitative Management (QTQM) Vol 9 No. 2. 2012: PP 137 –
152
Emerson, G. and Juan, A,G,. 2013, Lean Health Care, a look through its
tools, an approach from literature, EAFIT University
Eric, W, D., Anguelov, Z,. Vetterick, D., Eller, A and Singh, S., 2009,
Application Of Lean Manufacturing Technique In The Emergency
Department, The Journal Emergency Medicine, Vol.37, No.2
Harrel, C., Ghosh, B, K., and Bowden, R, O., 2003 Simulation Using
Promodel. Second Edition., McGraw-Hill
Hines, P. and Taylor, D., 2000, Going Lean. Lean Interprise Research
Centre, Cardiff Business School.
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Jane, A., et al., 2013, A mixed model study evaluating lean in the
transformation of an Orthopaedic, The College of Radiographers.
Published by Elsevier Ltd
49
IMPLEMENTASI LEAN HEALTHCARE PADA PASIEN BPJS RAWAT JALAN DI RUMAH SAKIT
BETHESDA YOGYAKARTA 50
ANISA KHARISMAWATI
Universitas Gadjah Mada, 2016 | Diunduh dari http://etd.repository.ugm.ac.id/
Kalsaas, B., 2002, Value Stream Maaping An Adequate Method For Going
Lean, Departement of Industrial Economics and Technology
Management, Norwegian University of Technology and Science
Mc. Williams., Douglas L., and Edem G., 2008, Value Stream Mapping to
Improve Productivity in Transmission Case Machining,
Proceedings of the 2008 Industrial Engineering Research
Conference, J. Fowler and S. Mason. Eds.
Miller, R., and Chalapati, N., 2014,Utilizing Lean Tools To Improve Value
And Reduce Outpatient Wait Times In An Indian Hospital,
Leadership in Health Service Vol. 28 No.1, Emerald Group
Publishing Limited
Womack et al., 1996, Lean Thingking: Banish waste and create wealth in
your coorporation, New York: Simon & Schuster.
Womack et al., 2005, Going Lean in Healthcare, Cambridge: Intitute for
Healthcare Improvement. 20 University Road