DAFTAR RUJUKAN

Adeeb, Nazrin Asyraf dan Bahari, Rafida. 2017. The Effectiveness of Psycho – spiritual
Therapy among Mentally III Patients.

Ahmed, Selim., Abd Manaf, Noor Azilah, dan Islam, Rafikul. 2017. Measuring quality
performance between public and private hospitals in Malaysia. International Journal of
Quality and Service Sciences.

Al – Borie, Hussein M. dan Damanhouri, Amal M. S.,. 2013. Patients’ Satisfaction of Service
Quality in Saudi Hospitals : a SEQUAL Analysis.

Al – Bawab, Atef Aqeel. 2017. Use Balance Scorecard Perspectives in the Service Sector : A
Case Study on the Jordanian Private Universities.

Awadallah, Emad A., dan Allam, Amir. 2015. A Critique of the Balance Scorecard as a
Performance Measurement Tool.

Alligood dan Tomey. 2012. Nursing Theorist and Their Work Ed 6. St. Louis : Mosby
Elsevier, Inc.

Almahmoud, Essam Salem dan Doloi, Hemanta. 2015. Assessment of Social Sustainability in
Construction Project using Social Network Analysis.

Asadzandi, Minoo. 2018. Spiritual Health Consulting Model for Health Promotion in
Clients.

Bank Indonesia. 2011. Peraturan Bank Indonesia No. 13/I/PBI/2011 Tentang Penilaian
Tingkat Kesehatan Bank Umum. Jakarta : Bank Indonesia.

Benkova, Eva., Gallo, Peter., Balogova, Beata., dan Nemec, Jozef. 2019. Factors Affecting
the Use of BSC in Measuring Company Performance.

Bogdan, Robert C. dan Biklen, S. K.,. 1982. Qualitative Research for Education : An
Introduction to Theory and Methods. Boston : Allyn and Bacon Inc.

Bogdan, Robert dan Taylor, Steven J.,. 1975. Introduction to Qualitatif Research Methods.
New York : John Wiles & Son.

Browning, V., dan Delahaye, B. 2011. Enhancing Workplace Learning Through a

(Planner’s) Glass Darkly. Journal of Environmental Planning and Management, 44(3),
409 – 427.

Carlyle, Paige Edward. 2013. Business Performance Measurement Use in a Small-to-

Medium Enterprise : A Case Study. New Zealand : Massey University.

Crane, J.G., dan M.V. Angrosino. 1974. Field Projects in Anthropology : A Student
Handbook. NJ : General Learning.
Deloitt. 2014. Global Health Care Outlook Shared Challenges, Share Opportunities.
Depkes RI, 2005. Undang – Undang Republik Indonesia No. 23 tahun 2005 tentang
Kesehatan

Evans, J. H., Leone, A., dan Non-, N. J. N. 2015. Non-Financial Performance Measure in the
Healthcare Industry : Do Quality-Based Incentives Matter?

Fatima, Ima., Wibisono, Dermawan., dan Adhiutama, Akbar. 2019. Conceptual Framework
of Performance Management System for Construction Companies in Indonesia.

Firmansyah, Cecep S., Noprianty, Richa., dan Karana, Indra. 2018. Perilaku Caring Perawat
berdasarkan Teori Jean Watson di Ruang Rawat Inap.

Fontaine, Charles., Haarman, Antoine., dan Schmid, Stefan. 2006. The Stakeholder Theory.

Freeman, R. Edward. 1984. Strategic Management (A Stakeholder Approach). UK :

Cambridge University Press.

Hansen, D. R., dan Mowen, M. (2013). Akuntansi Manajemen, Buku 1, Edisi 8. Jakarta :
Salemba 4.

Harrison, Jeffrey S., Freeman, R. Edward., dan de Abreu, M. C. 2015. Stakeholder Theory as
an Ethical Approach to Effective Management : Applying the Theory to Multiple
Contexts.

Hartley, Jane. 2004. Case Study Research. London : Casell.

Herzberg. 1959. The Motivation to Work. New York: John Wiley and Sons.

Huang, S.H., Chen, P.L., Yang, M.C., Chang, W. Y., dan Lee, H. J. 2004. Using a Balance
Scorecard to Improve the Performance of an Emergency Department. Nursing
Economics, 22 (3), 140 - 6, 107.

Idaiani, Sri dan Edduwar Idul Riyadi. 2018. Sistem Kesehatan Jiwa di Indonesia : Tantangan
untuk Memenuhi Kebutuhan. Jurnal Kesehatan Masyarakat.

Irma, Rini Dwiyani Hadiwidjaya., dan Widiastuti, Yeni. 2016. Assessing The Efect of Bank
Performance on Profit Growth Using RGEC Approach. Rev. Integr. Bus. Econ.

Kader, M. A., Moufty, Souad dan Laitinen, Erkki K.. 2011. Review of Management
Accounting Research. Balanced Scorecard Development: A Review of Literature and
Directions for Future Research. Palgrave Macmillan, a division of Macmillan
Publishers Limited.

Kairu, et.al. 2013. Effects of Balanced Scorecard On Performance of Firms in The Service
Sector. European Journal of Business and Management Vol 5, No. 9.

Kaplan, Robert S. 2010. Conceptual Foundations of The Balance Scorecard. Boston :

Harvard Business School Press.
Kaplan, Robert S. 2013. The Balance Scorecard : The Strategy Execution System. Boston :
Harvard Business School Press

Kaplan, Robert S, dan Norton, David, P.,. 1996. The Balanced Scorecard: Translating
Strategy Into Action. Boston: Harvard Business School Press.

Kaplan, Robert S, dan Norton, David, P.,. 2001. The Strategy Forward Organization: How
Balanced Scorecard Companies Thrive In The New Business Environment.
Massachussets. Harvard Business School Press.

Karmawan, Budi. 2016. Strategic Plan Development of Pertamina Jaya Hospital, Year 2017
– 2022. University Of Indonesia : Faculty of Public Health.

Kay, DB dan Associates. 2003. A Balance Scorecard for Customer Support.

Keputusan Dirjen Pelayanan Kesehatan KemenKes RI No HK.02.03/I/2630/2016 tentang

Kesehatan RS BLU.

Keputusan Menteri Kesehatan Republik Indonesia No 1204/Menkes/SK/X/2004 tentang

Persyaratan Kesehatan Lingkungan Rumah Sakit.

Khan, Yusuf Hossein. 2018. Strategic Human Resource Practices and its Impact
Performance towards Achieving Organizational Goals.

Koenig, H. 2009. Research on Religion, Spiritually and Mental Health : A Review. The
Canadian Journal of Psychiatry 54(5) : 283 – 291.

Kotler, Philip dan Keller, Kevin Lane. 2016. Marketing Management : 15th Edition. Pearson
Education, Inc.

Koumpouros, Y. (2013). Balanced scorecard: application in the General Panarcadian Hospital

of Tripolis, Greece. International Journal of Health Care Quality Assurance, 26(4),
286–307. https://doi.org/10.1108/09526861311319546

Kureshi, Nadeem Ishaq. (2019). To BSC or not to BSC, That is the Question.

Kusnanto. 2019. Perilaku Caring Perawat Profesional. Surabaya : UAP.

Kjeld, Harald, et.al. 2015. Manager Traits and Quality of Care Performance In Hospitals.

Labuschagne, C., Brent, A. C., dan Van Erck, R. P.,. 2005. Assessing the Sustainability
Performances of Industries. Journal of Cleaner Production, 13 (4), 373-385.

Lozano, R., dan Huisingh, D.,. 2011. Inter – Linking issues and Dimensions in Sustainability
Reporting. Journal of Cleaner Production, 19 (2), 99 – 107.

Lucchetti, Giancarlo., Aguiar, Paulo R.D.C., Braghetta, Camilla C., Vallada, C.P., Moreira –
Almeida, Alexander, dan Vallada, Homero. (2012). Spiritish Psychiatric Hospital in
Brazil : Intregration of Conventional Psychiatric Treatment and Spiritual
Complementary Therapy.
Miles, Mattew.B., dan Huberman, A. Michael. 1994. An Expanded Sourcebook Qualitatif
Data Analysis second edition. USA : Sage Publication.

Moullin, Max. 2004. Evaluating a health service taskforce. International Journal of Health
Care Quality Assurance, Vol. 17, No.5.

Mula, Jesus Molina dan Estrada, Julia Gallo. (2020). Impact of Nurse – Patient Relationship
on Quality Care and Patient Autonomy in Decision – Making.

Muninjaya, A.A. Gde. 2013. Manajemen Kesehatan Edisi 3. Jakarta : EGC.

Myers, Michael D. 2009. Qualitative research in business and Management. Sage

Publication Ltd.

Neely A.D., Kennnerly, M, dan Adams, C.A. 1995. Performance Measurmenet System
Design: A Literature Review and Research Agenda. International Journal of Operations
& Production Management, Vol 15, No.4.

Neely, Andy., Adams, C. dan Kennerly, Mike. 2002. The Performance Prism : The Balance
Scorecard for Measuring and Managing Business Success. University of Cambridge
Press.

Neely A.D., dan Kennnerly, M. 2000. Performance Measurmenet Frameworks-A Review.

Centre For Business Performance. Cranfield School of Management, UK.

Nikolaou, I. E., Evangelius, K. I., dan Allan, S. 2013. A Reerve Logistics Social
Responsibility Evaluation Framework Based on the Tripple Bottom Line Approach.

Niven, Paul R. 2014. Balance Scorecard Evolution : A Dynamic Approach to Strategy

Execution. New Jersey : John Wiley and Sons, Inc.

Niven, Paul R. 2006. Second Edition : Balance Scorecard step by step. New Jersey : John
Wiley and Son, Inc.

Nurbiyati, Tati. 2013. Persepsi Pasien tentang Perilaku Caring Perawat dalam Pelayanan
Keperawatan.

Paket Kebijakan 27 Oktober 1988 (Pakto 1988).

Pekkola, Sana., dan Juhani Ukko. 2016. Designing A Performance Measurement System For
Collaborative Network. International Journal of Operations & Production Management,
Vol. 36 Iss 11 pp.

Peraturan Direktorat Jenderal Perbendaharaan Kementerian Keuangan No. 36 tahun 2016.

Peraturan Menteri Kesehatan Republik Indonesia No. 4 Tahun 2018 tentang Kewajiban
Rumah Sakit dan Kewajiban Pasien.

Peraturan Menteri Kesehatan Republik Indonesia No. 28 Tahun 2014 tentang Pedoman
Pelaksanaan Program JKN.
Peraturan menteri Kesehatan Republik Indonesia No. 40 Tahun 2018 tentang Pedoman
Pelaksanaan Kerjasama Pemerintah dengan Badan Usaha dalam Penyediaan
Infrastruktur Kesehatan.

Peraturan Menteri Kesehatan Republik Indonesia No. 71 Tahun 2013 tentang Pelayanan
Kesehatan pada JKN.

Peraturan Menteri Kesehatan Republik Indonesia No. 262/Menkes/Per/VII/1979 tentang

Estimasi Kebutuhan SDM Kesehatan.

Peraturan Menteri Kesehatan nomor 254/Menkes/Per.III/2008 tentang organisasi dan tata

kerja

Peraturan Pemerintah No. 101 tahun 2000 tentang Pendidikan dan Pelatihan Jabatan Pegawai
Negeri Sipil.

Piyu, Yue. 1992. Data Development Analysis and Commercial Bank Performance : a Primer
with Application to Missouri Banks. International Journal of Bank Management and
Productivity.

Powell, A. 2010. The Contribution of Spirit Release Therapy to Mental Health Royal College
of Psychiatrists Retrieved.

Prakoso, Dian Umbul. 2010. Hubungan Kerjasama antara Rumah Sakit dengan Perusahaan
Farmasi dalam Pengadaan

Razak, Ahmad., Mokhtar, M. Kamal., dan Wan Sulaiman, Wan S.,.2013. Terapi Spiritual
Islami : Suatu Model Penanggulangan Gangguan Depresi.

Ridawati, Zonia. 2014. Pengaruh Pendekatan Spiritual terhadap Perilaku Pasien Gangguan
Jiwa Puskesmas Galur 2 Desa Banaran Kulon Progo Provinsi Daerah Istimewa
Yogyakarta.

Schneiderman, A. M. 1999. Why balanced scorecards fail. Journal of Strategic Performance

Measurement.

Shafiee, M., Yazdi, H. M., Panahi, H., dan Hesari, H. 2013. Forecasting Stock Returns using
Support Vector Machine and Decision Tree : a Case Study in Iran Stock Exchange.
Internat Ional Journal of Economy, Management and Social Sciences, 2(9), 746–751.

Shukri, Mohd, Faezah, Nur., dan Ramli, Aliza. 2015. Organizational Structure and
Performances of Responsible Malaysian Healthcare Providers: A Balanced Scorecard
Perspective. International Conference On Financial Criminology.

Sobirin, A.,. 2014. Manajemen Kinerja. Jakarta : Universitas Terbuka.

Stake, Robert, E. 1995. The Art of Case Study Research. London : Sage Publication.
Strauss, Anselm., dan Juliet Corbin. 1990. Basic of Qualitatif Research : Grounded Theory
Procedure and Techniques. London : Sage Publication.

Siregar, Nina Siti S. 2016. Komunikasi Terapeutik Dokter dan Paramedis terhadap
Kepuasan Pasien dalam Pelayanan Kesehatan pada Rumah Sakit Bernuansa Islami di
Kota medan.

Sobirin, Achmad. 2014. Manajemen Kinerja. Jakarta : Universitas Terbuka.

Staniskiene, Egle dan Stankeviciute, Zivile. 2018. Social Sustainability Measurement

Framework : The Case of Employee Perspective in a CSR – committed Organisation.

Suwimon, Buathong, dan Sirilak, Bangchokdee. 2017. The Use of the Performance Measures
in Thai Public Hospitals. Asian Review of Accounting.

Undang – Undang No. 18 Tahun 2014 tentang Kesehatan Jiwa.

Undang – Undang No. 36 Tahun 2009 tentang Kesehatan.

Undang – Undang No. 44 Tahun 2009 tentang Rumah Sakit.

Utarini, Adi. 2010. Pasien dan Masyarakat sebagai Mitra Menuju Rumah Sakit Berstandar
Internasional.

Waal, de A.A. and Counet, H. 2009. Lessons learned from performance management systems
implementation. Industrial Journal of Productivity and Performance Management.

Wardhono. 2012. Menuju Keperawatan Profesional. Semarang : Akper Depkes.

Ware, Rachel Louise. 2019. A critical evaluation of integrated care: a case study of the
supported discharge service.
Watson, Jean. (2012). Assesing and Measuring Caring in Nursing and Health Science.

Wirapraceka, Indra. 2016. Proposed Performance Management System for Indonesian

Ministry of Health Using Integrated Performance Management System. International
Conference on Industrial Engineering and Operations Management Kuala Lumpur,
Malaysia.

Wirnkar, A.D, dan Tanko Muhammad. 2017. Camel (s) And Banks Performance Evaluation:
The Way Forward. Nigerian Journal of Accounting Research.

Yin, Meiqun dan Lei Sheng. 2019. Corporate governance, innovation input and corporate
performance: Empirical research based on endogeneity and industry categories.
Nankai Business Review International.

Yin, Robert K. 2009. Studi Kasus : Desain dan Metode. Jakarta : Penerbit Raja Grafindo
Persada.