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  • Department Name - Call Tree Layout: IMS-NR-R-23 Internal Use Only

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    pawarprateek
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    This document outlines the testing of a call tree within a department. It details who initiated the testing, who they called, and confirmation that the calls were completed. Ankit Porwal initiated the testing by calling Paras Vora. Paras Vora then called Vaibhav Sakhale, Rajesh Kadam, and Mohsin Khan. Mohsin Khan and Vaibhav Sakhale confirmed completing their portions of the call tree. Mohsin Khan also called additional contacts, confirming the calls were made. The call tree testing was completed by 1:00PM on September 23, 2013.

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    cal tree testing

    Original Title

    Call_Tree_Testing_Log

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    This document outlines the testing of a call tree within a department. It details who initiated the testing, who they called, and confirmation that the calls were completed. Ankit Porwal initiated the testing by calling Paras Vora. Paras Vora then called Vaibhav Sakhale, Rajesh Kadam, and Mohsin Khan. Mohsin Khan and Vaibhav Sakhale confirmed completing their portions of the call tree. Mohsin Khan also called additional contacts, confirming the calls were made. The call tree testing was completed by 1:00PM on September 23, 2013.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    29 views2 pages

    Department Name - Call Tree Layout: IMS-NR-R-23 Internal Use Only

    Uploaded by

    pawarprateek
    This document outlines the testing of a call tree within a department. It details who initiated the testing, who they called, and confirmation that the calls were completed. Ankit Porwal initiated the testing by calling Paras Vora. Paras Vora then called Vaibhav Sakhale, Rajesh Kadam, and Mohsin Khan. Mohsin Khan and Vaibhav Sakhale confirmed completing their portions of the call tree. Mohsin Khan also called additional contacts, confirming the calls were made. The call tree testing was completed by 1:00PM on September 23, 2013.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    of 2

    IMS-NR-R-23 Internal Use only

    Department Process Owner ERT SPOC ERT Back-up SPOC


    Ankit Porwal Mohsin Khan Ajit Sathe
    Mobile #: 9769414680 9833724516 9769543907
    Landline #:

    Department Name - Call Tree Layout

    L1 L2 L3 L4 L5 L6

    Inderpal Singh Heren Inderpal Singh called Ankit at


    12:44PM and closed the call tree
    9967387220
    Ajit Sathe completed calling
    Inderpal Singh, Dhaval Surti and
    Sylvia Pereira at 12:36 PM

    Ajit Sathe (ATL) Dhaval Surti Dhaval Surti called Ankit at 12:38PM
    and closed the call tree
    9769543907 9819378879

    Vaibhav Sakhale called Ajit


    Sathe at 12:35 PM to do the call
    testing
    Sylvia Pereira called Ankit at
    Sylvia Pereira 12:40PM and closed the call tree
    9867059002
    Paras Vora called Vaibhav
    Sakhale, Rajesh kadam and Vaibhav Sakhale (TL)
    Mohsin Khan at 12:23 PM on 9867714369
    September 23, 2013.
    Vaibhav Sakhale and Mohsin
    Khan were not immediately
    available over the call,
    therefore Paras Vora sent them
    a sms . Pranav Kapasi Pranav Kapasi called Ankit at
    Paras Vora got a call from both 12:50PM and closed the call tree
    9820241986
    of them around 12:45PM
    Ankit Porwal initiated the confirming that they have
    call tree testing by calling Mohsin Khan completed calling
    completed the call testing from Pranav Kapasi, Chintan Desai,
    Paras Vora at 12:21 PM on
    September 23, 2013 their end. Jaspreet Singh and Kirti
    Bankeraika at 12:45 PM

    BCP Chief (Department Head Only)


    Vishal Kamdar Ankit Porwal Paras Vora (DCL) Mohsin Khan (ATL) Chintan Desai Chintan Desai called Ankit at
    12:52PM and closed the call tree

    9833106899 9769414680 9820580436 9833724516 9920315603

    Jaspreet Singh Munday Jaspreet Singh called Ankit at


    Rajesh Kadam called Abhishek 12:55PM and closed the call tree
    Pednekar at 12:26 PM to do the
    9773576288
    call testing
    Kirti Bankeraika called Ankit at
    Kirti Bankeraika 13:00PM and closed the call tree
    Rajesh Kadam (TL) 9819251150
    9821425627
    Rakesh Dhadve called Ankit at
    Rakesh Dhadve 12:48PM and closed the call tree
    Abhishek Pednekar completed 9819477123
    calling Rakesh Dhadve, Vishal
    Totlani and Priyanka Kalgutkar
    at 12:40 PM

    Vishal Totlani Vishal Totlani called Ankit at


    12:46PM and closed the call tree
    Abhishek Pednekar (ATL) 9967917980
    9699900274

    Priyanka Kalgutkar called Ankit at


    Priyanka Kalgutkar 12:49PM and closed the call tree

    9820948580
    Successfully tested call tree. The complete testing closed in ~40 mins. However, we again plan to do
    the call tree testing in the next quarter, in a different shift (Afternoon or night) to check the
    effectiveness of call tree.

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