MDSS Test

Name: _________________________ Date: _________________________

Answer the following questions as if you were in charge of each situation, regardless of
whichever role you would be within the company. There are no right or wrong answers.

1. You get a call that the materials being delivered to one of the construction sites are going to
be two days late because the train broke down. These materials are crucial to completing
the job and the site staff is anxiously waiting for them. What do you do (check one), and
why?

☐ a) Inform the site staff immediately and then sit and wait.
☐ b) Arrange for another mode of transportation and then wait.
☐ c) Order materials from another supplier and inform the site staff of the delivery date.

Why?
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2. When ordering material for an 86-unit condominium, each with 2 bedrooms and 2
bathrooms, towel bars must be ordered for each bathroom in the building. The towel bars
come in different lengths; 22 of the bathrooms require a different size of towel bar. The
following options are available. Which do you choose, and why?

☐ a) Option 1: $13.75 (looks almost the same as the original but not quite).
☐ b) Option 2: $9.99 (looks nothing like the original).
☐ c) Option 3: $19.99 (looks the most similar to the original).

Why?

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100-450 2nd Avenue North Saskatoon, SK S7K 2C3  T (306) 384-0431 

info@meridiandevelopment.ca  www.meridiandevelopment.ca
 3. You receive a call from a new homeowner to one of the company’s developments. This is a
first-time home owner and are brand new to everything involved with home ownership.
They are having issues with the hot water in their place. Which of the following items would
you give to them, and why?

☐ a) Apple.
☐ b) Banana.
☐ c) Dragon fruit.
☐ d) Grapes.

Why?
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4. You receive a call from a resident over the weekend. They are complaining that they cannot
sleep because the hallway’s pressurization system (which is part of the safety system of the
building) is making a loud racket. What do you do, and why?

☐ a) Tell them there is nothing you can do until Monday, and offer ear plugs to help them
sleep.
☐ b) Check out the problem yourself and disable the unit until Monday.
☐ c) Call your direct supervisor and advise them what the issue is.
☐ d) Call a service technician to check out the problem who will charge an after-hours fee
(double the regular call-out rate).
☐ e) Offer to put them up in a hotel until the problem can be rectified.

Why?
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5. The junk drawer from a desk is dumped out on a table and you need to create one item from
this junk within 5 minutes. What do you do first?

☐ a) Scan the items quickly and then start building.

☐ b) Start grouping or organizing like-items together.
☐ c) Stand back, come up with a plan and then methodically start putting it together.
☐ d) Write down on paper your plan for the items and then start building.
☐ e) Dump all of the items in the trash, as this must be a prank.

Why?
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100-450 2nd Avenue North Saskatoon, SK S7K 2C3  T (306) 384-0431 

info@meridiandevelopment.ca  www.meridiandevelopment.ca