Continuous adoption

for SAP S/4HANA Cloud

Customer Scope Presentation
Agenda

Service Overview.

Service Scope.

Delivery Approach.

More Information.
One Pager, Links, Contacts points etc.
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Agenda

Service Overview.

Service Scope.

Delivery Approach.

More Information.
One Pager, Links, Contacts points etc.
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Customer Success with public cloud
Why is continuous adoption key to customer success…

Optimized Simplified Transform Unlock value

Solution processes

Simplify your SAP Unlock the value of

Optimize your Meet your ongoing
S/4HANA Cloud your SAP S/4HANA
SAP S/4HANA business
solution by following Cloud investment
Cloud solution transformation
SAP Cloud best by incremental
post go-live and though continual
practices. deployment of
with each adoption of SAP
Streamline your innovation to your
quarterly upgrade S/4HANA Cloud
existing business business
processes with SAP
expert guidance

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 How does SAP support Continuous Adoption?
Adoption Delivered
Continuous adoption service for SAP S/4HANA Cloud
Onsite, customer-specific design and build

Continuous adoption service for SAP S/4HANA Cloud provides a flexible

and proactive consulting with SAP, designed to provide an enhanced
engagement to ensure the ongoing success of our live customers in the
SAP S/4HANA Cloud. This includes customer-specific design sessions
following a fit-to-standard approach on the critical areas for continuous
Quarterly Release Continuously adopt Ongoing requirements improvement and optimization, as well as SAP-led implementation of
Cycles new innovations and and optimise the allowed solution adjustments to align the provided best practice content
functionality usage to the customer parameters.

Adoption Enabled
SAP Preferred Success
Recommended success plan for public cloud customers

SAP Preferred Success is SAP’s best-in-class, subscription based offering

providing advanced guidance and live enablement to customers
throughout their complete lifecycle. SAP Preferred Success focuses on
SAP S/4HANA Cloud Onsite Customer Resolution of open achievement of business goals through the cloud solutions’
knowledge, resources specific SME support topics after initial capabilities and adoption of innovation. Designed to be effective and
and time for Design and Build implementation easy to consume. A tailored SAP Preferred Success plan maps customer
milestones to timely and relevant resources to help achieve their
strategic initiatives.

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SAP Engagement for Continuous Adoption
SAP Preferred Success and Continuous adoption service for SAP S/4HANA Cloud

Enhanced
Continuous adoption

Continuous adoption service for SAP S/4HANA Cloud Engagement

Integrated Service Plan

SME Support Onsite Consulting Customer Specific Use Cases Continuous Engagement

Design Session Refinement Session

Exclusive, live and Lifecycle

Tailored guidance from
SAP Preferred Success

Advanced Support recorded training

Customer Success team Focus
Collaborative Release and Peak- Innovation & value realization
guidance Success Checks Time Planning guidance

SAP Preferred Success

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SAP Delivered SAP Expertise and
Refinements Guidance

The Continuous adoption

service for SAP S/4HANA
Cloud provides:

Subject Matter Expertise

and Guidance through
Design Sessions to
optimize SAP S/4HANA
Cloud usage, enable
adoption and help you
maximize the value of your
investment.

Refinement* Sessions to
adjust SAP Best Practices
and to ensure the success
of new innovation adoption.

* A Refinement in an SAP S/4HANA Public Cloud environment are allowed adjustments to align the
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provided Best Practice standard content to Customer parameters. 7
Why continuous adoption service for SAP S/4HANA Cloud?

Drive your ongoing success in the

SAP S/4HANA Cloud

SAP Experts by your side providing knowledge

Reduced Risk to analyze and identify optimizations and new
potential for business processes
Increased value and adoption of SAP Additional Post Go-Live Support for your SAP
S/4HANA Cloud S/4HANA Cloud solution

Combinable and pre-packaged sessions

adaptable to the customer requirements
Continuous adoption service Ensure the usage of new functionality and
for SAP S/4HANA Cloud innovation delivered by SAP
Optimize your SAP S/4HANA Cloud Experience
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What is continuous adoption for SAP S/4HANA Cloud in Practice?

Guidance on usage and capabilities of the SAP S/4HANA

SAP will…
Cloud through Design Sessions and actionable
recommendations based on Customer requirements.
Engage continuously
SAP experts configure and extend the live solution
best practices according to your business needs via
Refinement Sessions Deliver
Post Go-Live support
Access to Subject Matter Expertise
Conduct Design
Integrated into the SAP Preferred Success plan to Sessions
offer an enhanced engagement.
Conduct Refinement
Sessions

Provide subject matter

Continuous adoption for expertise, guidance and
SAP S/4HANA Cloud implementation
Optimize your SAP S/4HANA Cloud Experience
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Continuous adoption service for SAP S/4HANA Cloud & SAP Preferred Success
Enhancing the SAP Preferred Success Plan

SAPActivate Continuous Adoption, Continuous Innovation

New
Release Run

Continuous adoption service for SAP S/4HANA Cloud

Design Refinement
Session Session

SAP Preferred Success

Learning Remote Success Customer Success
Resources Workshop Check Request Check

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Continuous adoption for SAP S/4HANA Cloud
With continuous adoption for the SAP S/4HANA Cloud, customers can quickly and easily optimize the value of their SAP S/4HANA Cloud solution.
The service provides SAP expertise to effectively use the implemented SAP S/4HANA Cloud and continuously adopt new innovations delivered by
SAP to optimize the business processes and maximize the End-User Experience. The service delivers SAP-led Subject Matter Expertise (SME)
Design Sessions to provide guidance as well as Refinement Sessions for the implementation of new scope or functionalities.

Basic Details.
Business Needs
 Benefit from SAP Subject Matter Expertise and access to the wider SAP Ecosystem
Service No.: 50146798
 Optimize the business processes in the SAP S/4HANA Cloud solution
 Request SAP expertise tailored to customer’s specific use cases
 Ensure the implementation and usage of the latest innovations delivered by SAP in the SAP S/4HANA Cloud Contact: Danny Wilk

Delivery Approach and Scope Duration: 26 - 52 weeks

 Deliver Subject Matter Expertise and support in SAP-led Design Sessions following a Fit-to Standard approach to
optimize the business processes and the End-User Experience of the SAP S/4HANA Cloud and enable customer
adoption
Service Price:
 Deliver Subject Matter Expert led Refinement Sessions to adapt and adjust the provided SAP Best Practice standard Market Unit adds if required
content including adjustment to Customer requirements and parameters on Self Service Configuration options,
Output Management, Identity and Access Management, Reporting / Analytics, In-App Extensibility and Integration Related Services:
 Provide additional Post Go-Live support SAP S/4HANA Value
Assurance Plan and
Value and Benefits
 Maximized adoption of SAP S/4HANA Cloud best practices and transformation of business processes
Safeguard (50137249)
 SAP led incremental adoption of new innovations delivered by SAP in quarterly upgrades Quickstart for SAP
 Higher business value, improved solution adoption and increased rate of user satisfaction S/4HANA Cloud (50130591)
 Ensure the success of future expansion of scope, functionalities and innovations

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Agenda

Service Overview.

Service Scope.

Delivery Approach.

More Information.
One Pager, Links, Contacts points etc.
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Continuous adoption service for SAP S/4HANA Cloud: Service Scope

Design Sessions. Refinement Sessions.

Customer can request an Design Session following a fit-to Customer can request the design and adjustment to the provided
standard approach with SAP experts. Best Practice including unit testing in the Q-System.

SAP S/4HANA Cloud Usage Configuration (SSCUI) Refinement

Output Management Refinement

Reporting and Analytics

In-App Extensibility Refinement

Evaluation of new functionality
Reporting / Analytics Refinement

Evaluation of new Scope

Identity and Access Refinement

Business Process Optimization Integration Refinement

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Continuous adoption service for SAP S/4HANA Cloud: Service Scope

Design Session.

The purpose of the Design Session is to provide support and give guidance to optimize the business processes and to ensure the adoption of new
innovations delivered by SAP. This includes the following Session types:
• Business Process Optimization:
Session for a proactive review of a business process to identify opportunities for increased user and business process efficiency, user
experience improvements, business process change and other areas of improvement. A session report will document the findings and
recommendations from the session.
• Reporting and Analytics:
Session for guidance and recommendations to maximize usage and effectiveness of Reporting and Analytics functionality according to
Customer’s needs. Each session delivers a session report detailing identified key risks and/or optimizations and SAP recommendations to
the Customer to address these.
• SAP S/4HANA Cloud Usage:
Session within the defined functional scope, for queries and questions related to the utilization and configuration of the provided functionality
in context of the customer’s requirements. Each session delivers a session report detailing SAP findings and recommendations to the
Customer.
• Evaluation of new Functionality:
Evaluation of new release functionality in the context of the Customer deployment, with recommendations of innovation adoption possibilities,
optimizations and updates, documented in a session report.
• Evaluation of new Scope:
Session for initial evaluation of functionality not yet deployed, for example a new scope area, including high level process overview,
deployment options and approach. A session report will document the findings and recommendations from the session.
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Continuous adoption service for SAP S/4HANA Cloud: Service Scope

Refinement* Session.

The purpose of the Refinement Session is to provide Subject Matter support and expertise to provide adjustments to the Best Practice
content including refinements to customer requirements. This includes the following Session types:
• Configuration Refinement (SSCUI):
Session to support the customer in creation of SSCUI entries. A session report will document the findings and recommendations
from the session.
• Output Management Refinement:
Session to support the customer in adaptation and creation of Email and Form Templates as well for the configuration of the
Output Determination.
• In-App Extensibility Refinement:
Session to support the customer in the creation of In-App Extensibility.
• Reporting / Analytics Refinement:
Session to support the customer in creation of Custom KPIs or Custom Queries.
• Identity and Access Management Refinement:
Session to support the customer in creation or adaptation of Business Roles.
• Integration Refinement:
Session to support the Customer in configuration or adaptation of Best Practice Integrations.

* Refinements in an SAP S/4HANA Public Cloud environment are allowed adjustments to align the provided Best Practice standard content to Customer parameters.
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Continuous adoption service for SAP S/4HANA Cloud: Responsibilities

SAP Project Team. Customer Project Team.

• Continuous Adoption Lead (Service Lead Role) • Project Manager or Single Point of Contact
• Serves as a central contact person for the overall service execution.
• Responsible for the management of customer resources, resolving issues,
• Responsible for functional project management, delivery of the overall project plan, project status and decision-making process.
agreed scope, ensuring functional integration.
• Requests Design as well as Refinement Sessions.
• Responsible for the alignment (coordination and support) between SAP
• Performs Sign Off the Session Report(s) and the delivery of a Session.
Preferred Success (CSM), the customer team, the customer project
manager and functional consultants. • Attend regular status meetings.
• Schedule and conduct the regular status meetings. • Coordinates customer actions for SAP to deliver the service during all service
phases.
• Prepare and perform Kick off workshop.
• Key users / Business Partner / Process Owner (per Business Priority or
• Identify and assign the SAP Subject Matter Experts to deliver the Service.
functional area)
• Documentation of status and open issues from Service delivery.
• Represents the business for a specific business process or is the Functional
• Present the completed Session Report respectively the refinement to the
area subject matter experts (key users) within the Customer’s business.
customer Single Point of Contact.
• Responsible to support and provide required information for the delivery of the
• Subject Matter Experts Consultants (per technical or functional area)
agreed service scope for the Session(s).
• Responsible for the delivery of the Design or Refinement Session (including
• Actively participate and contribute in the Session(s).
scoping, execution, unit testing and handover to the customer).
• Defines the scope or requirements for the requested Sessions.
• Completes the Session Report(s).
• Performs the User Acceptance Testing of the refinements .
• Not responsible for responding to Customer’s incident or problem
notifications, which are covered by the SAP Enterprise Support Cloud • If applicable, considering and implementing the recommendations from the
Edition subscription. Design Session in the Q-System and transport to the P-System.
• Is the recipient of the handover of the completed work and deliverables.

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Continuous adoption service for SAP S/4HANA Cloud: Key Activities

What does SAP do… What does the Customer do…

during continuous adoption during continuous adoption

• Initiate Preparation Call • Attend Preparation Call

• Conduct Kick Off Meeting • Attend Kick Off Meeting
• Conduct regular Status Meetings • Attend regular Status Meetings
• Scope Session requirements • Request Sessions
• Conduct Design Sessions • Define requirements
• Perform Refinement Sessions • Attend Design Session
• Perform Unit test and Handover • Support Refinement Session
• Complete and handover documentation • Perform User Acceptance Test
• Deliver session report • Sign Off Session
• Perform Session Sign Off • Publish / Transport to P-System

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 Continuous adoption for SAP S/4HANA Cloud: Service Approach

Discover Prepare Explore Realize Deploy Run

Continuous innovation with Content Lifecycle Management

Regular Status Meeting Regular Status Meeting Regular Status Meeting Refinement Session
Publish / Transport to
Prepare Service P-System
Design Sessions Refinement Session
Kick Off
Refinement Session
Design Session Scope
Execution
Customer Request
Design Session Preparation
User Acceptance Test
and Execution
Refinement Session
Design Session
Documentation and Sign Off
Documentation and Sign Off

Refinement Session

Refinement Session Scope

Customer
SAP
Collaborative

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Agenda

Service Overview.

Service Scope.

Delivery Approach.

More Information.
One Pager, Links, Contacts points etc.
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Continuous adoption service for SAP S/4HANA Cloud: General Approach
Delivery Model

Design Session

Preparation Call Kick Off Meeting Regular Status Customer Refinement Session Closure /
Meetings Request Sessions Sign Off
▪ Formal start of ▪ Kick off ▪ Regular meeting ▪ Customer ▪ Delivery Team ▪ Formal closure
continuous continuous between Service request provides the of the Session
adoption service adoption service Lead and CSM session during Session as Delivery
▪ Initiate the work of ▪ Ensure that the ▪ Regular meeting the regular planned ▪ Customer
the project goals and between Service status meeting ▪ Issues will be signs-off the
▪ Establish project objectives of Lead and ▪ Service Lead resolved successful
governance continuous Customer needs to ▪ Documentation delivery
▪ Align stakeholder adoption are clear ▪ Open discussion assemble will be created ▪ Status and
▪ Define and agree ▪ Focus on on status and Session ▪ Handover to information
on communication differentiation issues Delivery Team the customer flow back into
and reporting between SAP ▪ Incidents passed and plan as the Regular
▪ Ensure proper Preferred to support well as status
management Success, Incidents ▪ Review of issue schedule the meetings
process for the and continuous tracker delivery
project adoption

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Continuous adoption for SAP S/4HANA Cloud: Design Session
Delivery Model

Prepare Regular
Preparation Kick Off Customer
Status
Call Meeting Request
Meetings

Explore
Design Design Session Design Session
Session Preparation and Documentation
Scope Execution and Sign Off

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Continuous adoption for SAP S/4HANA Cloud: Refinement Session
Delivery Model

Prepare Preparation Kick Off

Regular
Customer
Status
Call Meeting Request
Meetings

Explore Refinement
Session
Scope

Realize Resolve any Refinement Session

Refinement Acceptance issues Documentation and
Execution Test identified Sign Off

Deploy
Publish to
P-System
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 SAP Preferred Success
Governance Model
Continuous adoption service
An integrated delivery and engagement model across SAP S/4HANA Cloud for SAP S/4HANA Cloud

Customer
S/4HC Sponsor
(Customer)

Customer IT Customer SPoC Customer Business

Lead Contact

Escalation SAP Customer Success Resources

Points
SAP

SAP Preferred Success Continuous adoption service for

SAP S/4HANA Cloud

CEE (SAP) SAP Preferred Success Resources Continuous adoption Lead

Advanced Advanced Guidance
Success Design Refinement
Support and Live
Checks Sessions Sessions
Enablement

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Agenda

Service Overview.

Service Scope.

Delivery Approach.

More Information.
One Pager, Links, Contacts points etc.
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 SAP S/4HANA Cloud 1811

Release Restriction: see note 2685741

Browsers: see note 1935915 - Fiori for Business Suite: Browser /

Devices / OS Information
Which For Integration:
Software •
•
Ariba Network (current version)
SAP SuccessFactors Employee Central (current version)
• SAP Financial Services Network (current version)
• Vertex (US Only - current version)
• SAP Fieldglass (current version)
• Concur (current version)
• SAP RealSpend and SAP Financial Statement Insights

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 DBS S/4HANA Cloud Portfolio aligned with Activate

Discovery Prepare Explore Realize Deploy Run

Project Data Migration, Integration, Testing, On-board, Deploy

Enablement and Fit-to-Standard Operate, Monitor
Management and Configuration, Extensibility and Expert and Cut-over
Scope Definition Analysis and Support
Provisioning Configuration Support

SAP Quick-Start

Project SAP Value Assurance for S/4HANA Cloud

Focused Planning & Continuous
Capabilities WS adoption service

Engagement SAP Preferred Success (Success Plan)

Focused. SAP Enterprise Support (Support

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Where to go for more information

SAP Best Practices SAP S/4HANA Trials SAP S/4HANA SAP S/4HANA SAP Help Portal
Explorer Release Info Roadmaps

Join the SAP Explore the scope Transformation SAP Activate SAP Roadmap Viewer
S/4HANA Community Navigator

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Thank you
Contact information:
▪ F name L name
▪ Title
▪ Address
▪ Phone number

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