OUR COMPANY’S BACKGROUND

CUSTOMER PROFILE
Hello everyone , welcome to our presentation. We are gr3 which has 6 people
we are thoa and huong . Today, our company has 4 sections to present to you:
- Our company’s background
- Magaluxe’s benefits
- EPJS’s requirements
And now, I will introduce you our company .
1. EPJS is the abbreviation for Executive and Private jet Service , which is a jet charter
company.
2.We arrange travel in private jets for top executives and VIPs and provide a customised
service, which looks after all its customers’ requirements, from booking tickets to
transporting air travellers to their final destinations.
3. Customer profile
The main customers is business executive . however, our main income comes from
wealthy and super-wealthy . look at this picture
Firstly, let's look at the small black area, super wealthy customers account for just 1% that
is very high net worth (over 30 millions dollar)
Secondly, The gray part is wealthy clients account for 3% who is hign net worth
(over 1 minilion dollar)
Thirdly, look at the largest area in dark blue business executives is the highest,
account for 82%
The next color is the yellow area that VIPs take 6%
And finally, the rest of this is the others that clients chartering for special event,
celebration trips, family reunions sports-team travel, bands on tour, cetera
4.Our company is a rapidly developing enterprise and is facing much of competition.
Hence, we , the member of EPJS, have been working on providing our customers with
more services, some of which can be mentioned are bargain deals and fine hotels. We
consider your company, Magaluxe, the optimal choice for our customers in terms of
accommodations.
MAGALUXE’S BENEFITS
Hello everyone, my name’s Thư. After the find out about the customer profile through
the presentation of Thoa and Huong, then the next this I and Huyen will give a presentation
about the benefits that the aircraft company will bring to the hotel
Firstly, advertise
 We will advertise your hotel by magazines that introduce your company's services and it is
put on the table . Besides we are show a short introduction about the interesting things of
your hotel in the advertisement on the small screen in each customer seat
Secondly, the discount
If your customers book flights, my company will have promotional policies for each
different customer such as
Booking 2-3 months in advance will receive a 20% discount and promotion of serving
more dishes, can choose flights suitable for personal time, ...
Booking 1 month in advance will be reduced by about 10%, with a car from the hotel to
the airport, ...
Booking 2-3 weeks in advance can get a 5% discount, your baggage will be transported
from the airport to your personal car
Hi class, my name’s Huyen, I will continue with Thư's part.
Thirdly, customers priority
For customers from your referral company will be given priority to use the special lounge
at the airport, the lounge will have the necessary items until the flight starts.
Finally, about staff
They will be served by friendly, enthusiastic, multilingual, professional in every given
situation. For example: look at the picture, Suppose this mannequin is a passenger with health
problems and fainting, the staff is helping him to recover. Our staff are fully equipped with
health knowledge to can manage in any situation.
The following Tiên and Ly will talk about our requirements when we cooperate
OUR REQUESTED
Hello everyone, my name’s Tien, there are some requested when we are cooperation
- Firstly, our passengers must be warmly welcomed by professional staff
Staff must communicate in English well, speak a different language fluently. Because, our
customers come from many countries. Also, it is necessary to respect customers to dress
politely
- Secondly, the facilities must be used best in the private room, it must provide passengers
with private space such as allowing strangers to enter, soundproofing,…; guests will not be
disturbed by hotel staff or something else. And of course, the room will be booked and clean
before the customer comes.
- Next, food and drink must ensure food quality and safety
All food must be of clear origin, variety from many countries. If there is any problem with
the food the hotel's restaurant must take full responsibility
- Besides, there have other necessary rooms: a meeting room, conference room. Meeting
room service at the hotel is aimed at serving the needs of corporate customers, who want to
have a meeting place outside the company office, and quiet places to exchange.
That's my part
=====.=====
I will continue with Tien's part
The Megaluxe not only bring to we the good staff, the best room but also other things
1. Green space, cool, suitable for outdoor activities. For example golf, swimming pool,
entertainment areas: bar, restaurant
2. Provide necessary information
Customers must be aware of all information about the accommodation, service packages,
service staff, necessary times such as morning service time, room cleaning time, ...
3. Service pack
Including wellness services such as
Spa
Spa services will give guests a wonderfully relaxing experience, reduce stress; take care of
beauty, health as well as spirit to each customer
Meals at the hotel's restaurant such as buffet, BBQ,…
Discount 20% when using laundry service or when using food service at some restaurants of
the hotel
Gifts
This is a way for the hotel to make an impression and leave you with a beautiful memory.
The gifts you receive maybe cakes, notebooks, pens, ...
All this request can explain and discuss later
That’s all
Thanks for listening