Support \ How do I cancel my Xfinity Mobile

service?

How do I cancel my
Xfinity Mobile service?
MARCH 27, 2020

We won't be the same without you, but if you

really want to cancel your service with Xfinity
Mobile, here's how.

Your Xfinity Mobile

number can go with you
If you're leaving Xfinity Mobile for another
carrier, you can just start your service with your
new carrier. Nothing else to do. When you
transfer your number, your Xfinity Mobile service
will automatically be cancelled.

Don't cancel while

transferring a number
If you're transferring your number, don’t cancel
your Xfinity Mobile service before activation with
your new carrier. It will stop the transfer request
and forfeit your number — we'd hate for that to
happen.

After you've canceled

service
We're all about being fair. If you have the By the
Gig data option and cancel your Xfinity Mobile
service, you'll only pay for data used between
your last paid account statement and the date
you cancel. (Check out your customer
agreement for details on how we calculate data
charges.) If you have Unlimited data and cancel,
your data charges for the line you are canceling
will be pro-rated based on where you are in your
current bill cycle.

If you've canceled your Xfinity Mobile service

and still owe a balance on your device payment
plan, you have a couple options:

Pay off the device in full, then contact us to

unlock it. This is required if you plan to
bring your device to your new carrier. Learn
more about unlocking an Xfinity Mobile
device.
Continue with the remaining monthly
device payments, as long as you maintain
at least one other Xfinity service—Xfinity
Internet, Xfinity TV, or Xfinity Voice. If you
cancel all Xfinity services, the remaining
balance on your device will be due with
your final Xfinity Mobile bill.

Get 24/7 help with any questions you have.

Ask Xfinity

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