Understanding 1st, listen for compassion, maintain harmony and look for new decision to affect others.

Select one:

a. Mental Filters

b. Valuing Appreciation

c. Multi-tasking

d. Valuing Logic

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The correct answer is: Valuing Appreciation

Correct

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Question 2

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This refers to one's ability to synthesize the core ideas into a succint review.

Select one:

a. Evaluating Content

b. No correct answer
 c. Understanding the Big Picture

d. Recalling Details

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The correct answer is: Understanding the Big Picture

Correct

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Question 3

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"To evoke emotion, show emotion" is the best way to persuade a person.

Select one:

a. True

b. False

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The correct answer is: True

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Question 4
Correct

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Building
Answer is creating a relationship with another person.

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The correct answer is: Building Rapport

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Question 5

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Fill in the blanks. Assess your _____, Assess your ______ and Assess your _____ is one of the best
negotiation strategies.

Select one:

a. Style, Situation, Strategy

 b. Mind, Body, Soul

c. Face, Clothes, Gesture

d. Action, Gesture, Plan

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The correct answer is: Style, Situation, Strategy

Correct

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Question 6

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Reding non-verbal signals that convey meaning, or "Reading between the lines".

Select one:

a. Empathizing with the Speaker

b. Evaluating the content

c. Attending to Subtle Cues

d. Understangding the Big Picture

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The correct answer is: Attending to Subtle Cues

Correct

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Question 7

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Tactful
Answer is making a connection with the person you are interacting with while sharing
something about yourself that will help you stand out.

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The correct answer is: Tactful bragging

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Question 8

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 3

Focus on the result versus titles and Focus on the process not the job description.

Select one:

a. True

b. False

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The correct answer is: True

Correct

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Question 9

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In this conversation you have to listen attentively, reflect head and heart and realize that "I'm sorry
doesn't mean I failed."

Select one:

a. Apathy conversation

b. Empathy conversation

c. No correct answer
 d. Happy conversation

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The correct answer is: Empathy conversation

Correct

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Question 10

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Analyze 1st, use cause and effect reasoning and listen for details which may have the most impact.

Select one:

a. Multi-Tasking

b. Valuing Logic

c. Valuing Appreciation

d. Mental Filters

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The correct answer is: Valuing Logic

Correct

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Question 11

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The following are types of rapport EXCEPT

Select one:

a. Direct

b. Impromptu

c. Custom

d. Simple

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The correct answer is: Direct

Correct

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Question 12

Incorrect

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This is a Listening Challenge which harms your efficiency and productivity because you are unable to
focus completely to the speaker.

Select one:

a. Mental Filters

b. Multi-Tasking

c. Distraction by Delivery

d. Information Overload

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The correct answer is: Multi-Tasking

Incorrect

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Question 13

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 3

Fill in the blanks. If you are an _____ working with ____, you have to respect their need to process by
talking and schedule time to visit them daily.

Select one:

a. Introvert, Extroverts

b. Exrtovert, Extroverts

c. Extrovert, Introverts

d. Introvert, Introverts

Feedback

The correct answer is: Introvert, Extroverts

Correct

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Question 14

Correct

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Fill in the blanks. _______ in today's culture is not a choice but it is already a necessity.

Select one:

a. Dragging
 b. Being an achiever

c. Staying quiet

d. Bragging

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The correct answer is: Bragging

Correct

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Question 15

Correct

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Fill in the blank. If you are an _____ and you are working with ____, you have to give out detailed
agendas of a meeting before the meeting begins and you have to know them one by one.

Select one:

a. introvert, introverts

b. introvert, extroverts

c. extrovert, introverts

d. extrovert, extroverts

Feedback
The correct answer is: extrovert, introverts

Correct

Marks for this submission: 1.00/1.00.

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