CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO
DATE ACTIVITIES
Week1 -To familiarise with the -Introduction on how
11-15 Sep workplace organization functions
-To be knowledgeable with
the organisational structure,
span of control and overall
outlay of the organisation
-Orientation and induction
process for the student,
familiarizing with different
departments of the
organization.
-Signing of contract of
Employment.
- Reorganizing of the file
plans on the district office.
OBJECTIVES CRITICAL ANALYSIS RECOMMENDATION
S
the -Knowing the span of control helped - I recommend the
me to identify the superior whom I organisation to maintain
should report to. its standard of
introducing students to
-The code of conduct required of the operations of the
student employees on the -The induction process was done organisation.
organization. successfully and it was very helpful
informative in making me
familiarizing with the organization’s
-Awareness of the various rules core business.
and regulations of the
organization. -Moreover, I also got to understand the
Values, Mission and corporate Vision
-Welcome and general of the Harare City Council.
introduction to the organization, The values include, commitment,
its departments, and staff truthfulness, integrity, trust and
members. authenticity. The Mission of the City
-Signing of contract of of Harare is to commit to provision of
employment first class service and promoting a
Introduction to the District conducive environment for investment
Administrator Officer of through stakeholder participation and a
Sunningdale District office high performance team. Lastly the
- Orientation and induction corporate Vision of the City of Harare
process for the student, is for Harare to achieve a WORLD
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

familiarizing with different CLASS CITY STATUS by 2025,

departments of the organization. which is in line with the Principles of
-Signing of contract of good governance in local governance.
Employment.
- Reorganizing of the file plans
on the district office.

Supervisor’s
comments………………………………………………………………………………………………………………………………………………………………….

Supervisor’s signature………………………………………………………………………….

Student’s acknowledgement………………………………………………………………….

WEEK ACTIVITITES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

DATE
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

Week 2- 1. Organising building -To ensure that power is decentralisation of plans was a good step The Council is in the right
4 plans to take them to decentralised such that power is taken by the city of Harare since it direction by introducing
18 sept-6 their respective not vested in one district office reduces the work load of sunning dale decentralisation it also
oct districts offices since -we were taught the code of district office because building plans enables decentralisation of
all building plans for conduct and how we are supposed were distributed to their district offices power such that power will
low densities were in to work with are colleagues and We were well taught at the meeting to not be vested in one district
sunning dale district supervisors speak up be confident whenever we are office by so doing it enables
office attending a client sharing of ideas within
2. Also attended a district offices such that its
meeting at the Rowan vision to be a world class city
Martin building status by 2025 will be
achieved

Supervisor’s
comments……………………………………………………………………………………………………………………………………………………………….

Supervisor’s signature………………………………………………………………………….

Student’s acknowledgement………………………………………………………………….
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO
DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 5 1. Issuing refuse bags to all -To have knowledge on how to -Building enables people to build proper I recommend city of
9-13 rate payers. offer service delivery to the structures that will not later on collapse Harare to continue with
oct 2. Scrutinizing building residents. leading to tragedies. By so doing these the building inspections
plans. -To ensure that proper structure inspections helps in preventing conflicts because they help save the
are built and people are following because if buildings collapse conflicts are lives of the people
City By-laws when they build. more likely to escalate.

Supervisor’s comments……………………………………………………………………………………………………………………………………………

Supervisor’s signature………………………………………………………………………….

Student’s acknowledgement………………………………………………………………….

WEEK ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE
Week6 1. Booking clients for building
16-20 oct inspections.
2. Writing Weekly Service
Report to the District Officer.
3. Writing regularisation
payment plans.
-To ensure feedback and
communication.
-To promote Urban development
and proper Town Planning.
Regularisation of plans for Marlborough
North is still going own and our clients
are complying with the exercise. A lot are
yet to finish their regularisation penalty
fees and others are coming for initial
stages. City of Harare by understanding
the situation the country is facing it has
allowed people to pay in instalments and
clients have welcomed the idea.
For the sack of proper Town
Planning City of Harare has
took the right way to
regularise house which were
built without Council’s
approval because these
areas had no compliance.
Now that people are already
staying in those houses
Council has took step to
regularise these house
which in good for the people
and for the Council

Supervisor’s comments……………………………………………………………………………………………………………………………………..

Supervisor’s signature………………………………………………………………………….

Student’s acknowledgement………………………………………………………………….
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITITES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 7 -Learning how to conduct -learning how to send letters in a
23-27 oct effective organizational professional way. - Effective communication in an -The local Authority
communication through organization helps to boost the should continue its
various channels. To learn how to handle company’s reputation. Clients and advancements in adopting
residents’ complaints and also other stake holders are satisfied and E-Governance so as to
- Taking complaints from how to solve their problems this is good for business. Direct improve business
residents of the accordingly. interactions with customers also help communication n the
Marlborough District the student’s level of confidence to organisation
Office. To learn how to scrutinize plans boost.
well before submitting them to - Learnt how to calculate new
- Distribution of refuse bag. Cleveland house. dwelling, outbuilding, and boundary
wall plans for submission to Cleveland
-General administration of House.
Marlborough District. -Distribution of refuse bins.
-Accepting charges on user fees: fruit
- Verification of plans and vegetables.
before submission to -Accepting complaints: water
Cleveland House where leakages, lack of breathers, sewage
they are taken for approval. bursts.
-Calculating the end of month report
- writing a weekly report. on revenue collected on rates and plan
charges for the month September 2017
-General Administration: inquiries
registration of boreholes.

Supervisor’s comment……………………………………………………………………………………………………………………………………………………….
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week8 1. Drafting Weekly Service
30 oct -3 nov Report to the District
Manager.
2. Registration of vendors in
Marlborough
3. Filing in building plans.
To promote effective sound City of Harare is in the right
governance. track by registering vendors
-To enhance effective in Marlborough so by going
communication in Council. along with the national
- To ensure proper upkeep policy ZIMASSET. This will in
of the office. a way creates employment
to the citizens of Zimbabwe
and most importantly
cluster number one, Food
Security and Nutrition.
Vendors have been
registered and now in the
Council data base thereby
empowered by Council to
do their business peacefully
without disturbances. Now
that vendors who have been
captured are now operating
legally it means their
business will boost.
The exercise should go on
and spread to other District
and even other Councils to
take the idea. This has come
during the time were the
country is facing challenges
to make people be employed
and to my view City of
Harare has helped the
government a lot in its
agenda for employment
creation. City of Harare is
going along with the national
ideas that central
government have and the
City should carry on in doing
good work and probably
make it known by other
Councils, so as to increase
the rate of employment in
the country.

Supervisor’s comments……………………………………………………………………………………………………………………………..

Supervisor’s signature………………………………………………………………………….
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE OBJECTIVES ACTIVITIES CRITICAL ANALYSIS RECOMMENDATIONS

Week 9 1. Assisting District Officer to
6-10 Nov coordinate Ward Development
Committee Meeting.
2. Attending to peoples
complaints pertaining garbage
collection.
3. Attended a Ward
Development Committee
Meeting.
To know how Ward
Development Meetings are
properly conducted.
-To solve conflicts between
parties.
-The development and
provision of proper service
delivery is at the heart of the
District Officer, Councillor and
other ward development
committee members who
have been shown passion to
work for the people and the
former glory of the District.
Ward development committee
members have common vision
of seeing City of Harare
becoming a “WORLD CLASS
CITY BY 2025”.
The Council is in the right
direction by introducing 25%
retention fund program
which bringing up a change
for Districts. Ward
Development Meeting gives
space to Participation which
is one of the pillars and
forms of good governance,
hence City of Harare by
coming up with the idea of
Ward Development
Committee and 25%
retention it clearly shows
that it is indeed heading to
proper provision of service
delivery.

Supervisor’s comments………………………………………………………………………………………………………………………….

Supervisor’s signature………………………………………………………………………….
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 10 1) Going for building To see how structures are Building inspection prevents The city of Harare is in the
13 nov-17nov inspection with the properly built and to see if future conflicts from occurring right direction by engaging
building senior people are following council’s because they are areas which professionals such as building
building inspector. by-law have problem soils and they inspectors in such actives with
2) Going for inspection of require engineers to assess this kind of positive attitude
illegal activities in To know how to solve conflicts them when building, because the world class city status will
residential area. between residents thereby if they don’t get assessment definitely be achieved by 2025.
3) Giving the residents of using mediation skills from them people’s lives are
Marlborough refuse To practise service delivery to put in danger as the building
bags. community may collapse hence conflict
will occur and these problem
soils can only be identified by
the building inspector

Some people engage into

illegal actives such as burning
of waste products in
residential areas thereby
causing conflicts between
neighbours.
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week11 1) Writing of weekly To promote service delivery Marlborough district office

20-24 Nov reports. and also transparency introduced a very good thing
2) Giving Marlborough To helps asses our service by giving their clients feedback
residents client delivery to the people forms which are there to asses
feedback forms. our service delivery because
all residents have a chance to
air out their views about the
office and by so doing it
enables the Marlborough
district office staff to know
where they are lagging behind
and also gives them a chance
to correct their mistakes

Supervisors
comment……………………………………………………………………………………………………………………………………………………………………

Supervisors signature………………………………………………………………………………………..

Students acknowledgment………………………………………………………………………………….
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week12 1) Going with the District To be able to identify the I saw high levels of I recommend city of Harare to
27-1 Dec officer for an area correct activity to be carried commitment from District continue with keeping building
inspection to see out in different areas. officer by going into the field plans from their owners until
whether an area can Learn how to communicate in trying to ensure that all the they pay off their rates.
qualify for different properly with clients in residents are happy with some
activities for example persuading them to pay their activities that other residents
pre- schools. rates. would want to carry out for
2) Checking the amounts example opening a school in a
that clients are owing residential area.
city of Harare in the City of Harare introduced a
BIQ and also policy of not giving clients they
encouraging them to plans if they have outstanding
pay their rates. rates, with this act it
encourages people to pay
their rates by paying their
rates city of Harare will be able
to achieve world class city
status because this vision also
requires the positive attitude
of the resident of Harare to
come true.

Supervisor’s comment………………………………………………………………………………………………………………………………………………………
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week13 1) Attending to Learning how to communicate Effective communication City of Harare should continue
4-8 Dec people complains effectively with clients boosts the company in a with offering service delivery
and making follow Learning on how to offer positive way because the to the residents of Harare so
ups for the queries service delivery by making clients will speak highly of the as to achieve world class city
2) Giving clients follow ups on residents’ company status by 2025
refuse bags complaints and also by giving
them refuse bags

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week14 Learning on how drain City of Harare is in the right

11-15 Dec 1) Booking clients for inspection is conducted. track by offering such service
drain inspection. because drain inspection
2) Going for drain To learn proper ensure that sewer pipes are
inspection with the communication with the layed out correctly so as to
building inspector. clients. prevent sewer blockage. If the
sewer pipes are not layed
properly they will lead to
sewer blockages leading to
various diseases so they must
layed correctly.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 15 Learning how to solve conflicts People should visit either the
18-21 Dec 1 solving conflicts and also using mediation and It is important to follow the deeds office or C.O.H for
between two people who negotiation strategies proper procedures when clarity of ownership before
bought the same residential buying a stands and also purchasing land avoid such
stand people should seek proper incidents.
advice from the right offices
before purchasing a stand to
avoid double allocation eg the
deeds office /C.O.H for clarity
of ownership.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week16
2-5 Jan
1) Writing annual report Learning how to write an
2) Writing the weekly annual report so that we will
report. know all the activities that
3) Attended a meeting took place at the district
at Rowan Martin. during the previous year
Learning the code of conduct
we are supposed to abide by
at our respective work places
Writing of an annual report
promotes transparency of an
organisation since the report
will state all the funds that an
organisation made during the
previous year, however many
buildings were contracted, to
rate if both home industry and
market places are necessary in
the district, it helps to evaluate
the service delivery and where
there is need to improve.
It helps in the making of future
plans.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week17 To ensure that proper
8-12 Jan 1) Scrutinizing building structures are built and people
plans are following the rules and
2) Going for inspection of regulations of city of Harare
illegal activities. To learn how to displace illegal
3) Attending to peoples settlers using the correct
complains. procedures.
To learn how to handle
peoples complains properly.
Scrutinizing of building plans Cottages should not exceed 80
enables people to abide by the square metres if it exceed it
rules of city of Harare for will not be approved.
example we will be able to tell
if the plan does not exceed the
maximum square metres of
cottages.
Illegal activities or illegal
structures leads to the
escalation of conflicts between
residents so as city of Harare
will ensure that such activities
are totally banned.
However failure to abide by
the by laws of C.O.H has np
option but to charge penalty
to defaulters

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week18 To promote effective and Ward development meeting

15-19 Jan 1) Writing of weekly good governance since the enables us as the workers of
reports weekly report shows all the council to know what is
2) Organising of ward weekly income hence they is happening in our district and
development meeting. transparency. what the residents want.
3) Making a follow up of To know how ward These weekly follow ups
our weekly service development are properly enables us to know the
delivery that is calling conducted percentages of the service that
of people who are in To ensure that clients are is being offered to our clients
charge of water and getting proper service delivery and also for us to be able to
sewer, roads and To have knowledge on what evaluate our service delivery
refuse collection happens in ward development as an organisation and it helps
through the meetings. us to make improvements
respective To learn how communicate where it is necessary.
departments. properly with our superiors.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 19
22-26 Jan 1) Filing of building plans
2) Making follow ups of
the people complaints.
3) Calling people with
approved building
plans to collect the
plans.
To learn about the proper The office should be clean at I recommend city of Harare to
upkeep of the office all times and also good provide adequate resources
Proper communication with communication with the such that the service delivery
the clients clients boosts the organization can be delivered properly to
positively. the people
City of Harare is trying its level
best to provide service
delivery to the people because
the employees even makes a
follow up of the complains of
people even though sometime
the problems are not fixed due
to shortages of resources.

Supervisor’s comment……………………………………………………………………………………………………………………………………………………..

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 20 To see if structures were I recommend city of Harare to

29-2Feb 1) Going for building properly built and also if all City of Harare is in the right continue the inspection of the
inspection of the final the by-laws of council were direction by conducting final final stage because it saves a
stage followed that is on final inspections because these final lot of life in future.
2) Sending of letters of inspection we check to see if inspection prevents future I also recommend city of
warning to people the building has a fire horse. tragedies because if people Harare to enforce strict laws
who are into illegal To learn the proper channels manages to install fire horse, regarding illegal activities such
activities for example of displacing illegal activities fire can be controlled easily. that people will not engage in
people who have tuck To learn how to solve conflicts Sending of letters to illegal such activities
shops in residential through mediation and settlers is a polite way of
areas. negotiation strategies evacuating people and people
3) Solving conflicts may easily respond to this
between residences of method
Marlborough.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week21
5 feb -9 feb -office upkeep
-maintained documents by
refiling them in the cabinets
-Filling and folio numbering of
documents
-Weekly report on revenue
collected of plans, rates and
water was updated
-Recorded delivered stock for
office use.
-To maintain documents and
file registers.
-To retrieve files for residents
and issuing files for the district
officer.
-To update our district’s
weekly report.
-To record stock for office use.
-The registry office is a very -The introduction of securing
important office at the equipment and facilities of
organisation as it is storing files and information
responsible for smooth day to like the bay cabinet in the
day running of the registry office should be a
organisation. priority for council.
-Recording stock will help in
the sense of result based
management and it is
important as it will reflect how
much stationery will be used
daily.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 22
12 feb- 16feb -Receiving incoming calls from -To learn how to communicate When students on work -More funds should be
clients and various properly with the clients. related learning are exposed allocated by local authorities to
stakeholders. to field work it helps them to fund the activities that are
-To learn how to handle master the concepts of carried out by the students on
-Addressing client’s different challenges faced by different types of inspections. attachment.
complaints and directing them residents.
to relevant departments for
further assistance.
-To learn how field works are
- Went for field work in
properly conducted.
different places such as Good
hope, Madokero, and
Marlborough.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week23 Transparency, accountability

19feb-23feb -Assisting the District Officer to
process the requisition forms.
-Issuing refuse bags to the
residents of Marlborough
-Referred some clients who
were in conflict of buying the
same stand from different
agencies to court as they could
not reach an agreement.
-To be knowledgeable on how
requisitions are done.
-To ensure that clients are
receiving the service delivery
that they are entitled to.
- To be able to solve conflict
between residents.
-25% retention funds is of and participation of
great importance as it shows stakeholders are very important
the way to make City of Harare in governance issues for City
achieve its vision to be a of Harare. Good governance is
World Class City Status by a way to go for council and
2025. Development projects should continue in that
direction.
have already started in
Marlborough and Mabelreign
District for instance some
boreholes have already been
drilled.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 24
26 feb- 2mar -Facilitating communication
between council and the
residents
-Ensuring that clients are
booked in for building
inspections.
-Drafting Weekly service
reports to the District Officer.
-To ensure feedback and -Proper communication boosts
communication. the organisation and also
weekly service reports helps in
-To promote Urban promoting sound governance.
Development and Proper town
planning.
-To promote effective and
sound governance.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 25
5-9 March -Filling of building plans. -To file plans Gained practical experience in
dealing with complaints of the
-Taking complaints of illegal -To accept complaints from residents as well as in filling of
activities such squatter camps the residents. plans.
occurring in the area of Adylin
-To separate approved plans.
-Detaching of plans which
have been approved from
Cleveland house.

-Inspection booking

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………
 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 26 -Payment of plans on

12-16 march -Calculating of new dwellings
and out buildings plans before
submitting them to Cleveland
house
-Writing charges on user fees
that is fruits and vegetables
-Making a follow up to the
residents to find out if there
had been fixed.
To verify plans before
submitting them such that
clients will be charged with the
correct fee.
-So that will be able to compile
a weekly report.
- also site plan and certificate of
-Verification of plans before submission is an essential thing
submitting them to Cleveland to City Of Harare because it is
gave me more insight on the a source of income to the
requirements of plan Organisation.
submission that is proof of
ownership which can be in
form of title deed, deed of
transfer or agreement of sale
compliance are also needed.
They Is also an amount that is
expected to be paid depending
on the size of the structure to
be build.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week27 -Went for a boundary
19-23 March inspection with the building
inspector
-Solved a dispute between
two residents over a home
industry stand.
-Assisted clients in making
payment plans
-To learn about the conflicts
which are likely to occur when
building boundary walls and
how best can we prevent these
conflicts from occurring.
-To learn how to solve conflict
using conflict management
skills and mediation and
negation.
-There are so many conflicts City of Harare should provide
that occurs when building capable with home industry
boundary walls because of this stands such that they make use
they are certain requirements of them so that they can even
that we expect people to meet benefit the community.
so as to reduce boundary
conflicts. For instance plans for
boundary walls should have
structural joints because if
they are structural joints it is
likely to collapse leading to
many conflicts between
residents. Also they should be
whip holes

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 28
26-30 March -Giving Marlborough residents -They help us to rate our
some client feedback forms
-Distribution of refuse bags to
Marlborough residents.
-Taking complaints from
Marlborough residents.
service delivery.
-To learn how to assist our
clients when they needed
assistance.
Refuse bags are there for
people to throw their litter in
them so as to prevent
throwing litter around thus
keeping our country clean.
-City of Harare should try to
provide adequate resources for
our service delivery to be a
success.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 29
2-6 April 1) Filing of building plans
2) Making follow ups of
the people complaints.
3) Calling people with
approved building
plans to collect the
plans.
To learn about the proper The office should be clean at I recommend city of Harare to
upkeep of the office all times and also good provide adequate resources
Proper communication with communication with the such that the service delivery
the clients clients boosts the organization can be delivered properly to
positively. the people
City of Harare is trying its level
best to provide service
delivery to the people because
the employees even makes a
follow up of the complains of
people even though sometime
the problems are not fixed due
to shortages of resources.

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

Week 30
9-13 April -Filling of building plans. -To file plans Gained practical experience in
dealing with complaints of the
-Taking complaints of illegal -To accept complaints from residents as well as in filling of
activities such squatter camps the residents. plans.
occurring in the area of Adylin
-To separate approved plans.
-Detaching of plans which
have been approved from
Cleveland house.

-Inspection booking

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

DATE ACTIVITIES OBJECTIVES CRITICAL ANALYSIS RECOMMENDATIONS

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

Week31 To ensure that proper
16-20 April 4) Scrutinizing building structures are built and people
plans are following the rules and
5) Going for inspection of regulations of city of Harare
illegal activities. To learn how to displace illegal
6) Attending to peoples settlers using the correct
complains. procedures.
To learn how to handle
peoples complains properly.
Scrutinizing of building plans Cottages should not exceed 80
enables people to abide by the square metres if it exceed it
rules of city of Harare for will not be approved.
example we will be able to tell
if the plan does not exceed the
maximum square metres of
cottages.
Illegal activities or illegal
structures leads to the
escalation of conflicts between
residents so as city of Harare
will ensure that such activities
are totally banned.
However failure to abide by
the by laws of C.O.H has np
option but to charge penalty
to defaulters

Supervisor’s comment …………………………………………………………………………………………………………………………………………………………

Supervisor’s signature…………………………………………………

Student’s acknowledgement ……………………………………….

 CITY OF HARARE: MARLBOROUGH DISTRICT OFFICE
LOG BOOK FOR TAMIKAH MARUMAHOKO

Supervisors’ signature…………………………………………………………..

Student’s signature………………………………………………………….

Organisational stamp