FACULTY OF BUSINESS MANAGEMENT

UNIVERSITI TEKNOLOGI MARA

BACHELOR OF BUSINESS ADMINISTRATION (HONS.) OPERATIONS

MANAGEMENT

MGT 648 (RESEARCH METHODS)

DRAFT QUESTIONAIRE
“THE IMPACT OF MCO TOWARD SMALL BUSINESS AT
PUNCAK ALAM.”

GROUP 6
PREPARED BY:
NO NAME STUDENT’S ID

1 MUHAMMAD IZZAT BIN MOHD ASRI 2019361951

2 MUHAMMAD IQBAL BIN ZULKIFLI 2019545063

3 MUHAMMAD FIRDAUS HAFIZI BIN AZMAN 2019720119

4 MUHAMMAD TARMIZI BIN OSMAN 2019317219

5 MUHAMMAD RUZAINI BIN FUAD HILMI 2019554881

SECTION A RESPONDENT SURVEY
Please answer all the following questions. By indicating your choices with a tick (√) in
the boxes provided.

1. Gender
 Male
 Female

2. Age
 18 – 25
 26 – 35
 36 – 45
 50 and above

3. Race
 Malay
 Chinese
 Indian
 Other

4. Type of Business
 Partnership
 Sole Proprietorship
 Corporation
 Others

5. Industry Sector of Your Enterprises

 Education
 Financial Services
 Food and Beverages
 Health Services
 Hotels, Tourism, Catering
 Logistics
 Mechanical and Electrical Engineering
 Media, Culture, Graphical
 Transport Equipment Manufacturing
 Textile, Garment, Leather or Footwear
 Other
SECTION B
Part 1 – Below are questions impact of Covid-19 Towards SMEs. Please choose the
suitable answer according to your business situation.
1. Number of employees in your enterprise
 Below 10
 11 to 50
 51 to 250
 Above 250

2. Are you exporting?

 Yes
 No

3. Have you stopped operations because of the current crisis (Pandemic Covid-19)?
 No, operations are still running
 Yes, temporarily stopped because of Covid-19 cases in our business
 Yes, temporarily stopped because of reduced orders
 Yes, temporarily stopped because of instructions by authorities
 Yes, stopped operations previously but currently running again
 Yes, permanently stopped
 Other

4. What has been the impact of Covid-19 on your business from Mac until present since the
pandemic started?
a) Revenues
 None
 0 to 25%
 26% – 50%
 51% - 100%
 Increase
b) Orders
 None
 0 to 25%
 26% – 50%
 51% - 100%
 Increase
c) Workforce
 None
 0 to 25%
 26% – 50%
 51% - 100%
 Increase
5. Have you faced difficulties with the following, so far due to Covid-19?
a) Shortage of supplies or input materials
 Yes
 No
b) Shipping of finished goods
 Yes
 No
c) Shortage of cash flow
 Yes
 No

6. Do you face a shortage of workers?

 No
 Yes, because workers are infected with Covid-19
 Yes, because workers staying away afraid of getting infected
 Yes, because workers are restricted in their movement or quarantined
 Yes, because workers are taking care of family
Part 2 - Below are statement how enterprise responding to the crisis. Please tick (√) and
indicate how strongly you agree or disagree with each statement.
1. What action are you currently taking?
a) Reducing production of goods or services
 Strongly Agree
 Agree
 Disagree
 Strongly Disagree
b) Increasing production due to increased demand
 Strongly Agree
 Agree
 Disagree
 Strongly Disagree
c) Diversifying products to respond to new demands (producing masks, sanitizer etc.)
 Strongly Agree
 Agree
 Disagree
 Strongly Disagree
d) I have Diversifying sales channels – online marketing, sales, delivery
 Strongly Agree
 Agree
 Disagree
 Strongly Disagree
e) I have Negotiating payment terms with banks and suppliers
 Strongly Agree
 Agree
 Disagree
 Strongly Disagree
f) I have Negotiating with workers
 Strongly Agree
 Agree
 Disagree
 Strongly Disagree
g) I have Using downtime to retrain workers
 Strongly Agree
 Agree
 Disagree
 Strongly Disagree
h) No changes in business operations.
 Strongly Agree
 Agree
 Disagree
 Strongly Disagree
Section c
Below are statement of Marketing Strategy. Please tick (√) to rate the effectiveness of
each strategy according to your business strategy.
1. As RMO is restricting people to go outside, rate the effectiveness of marketing strategy
that had been listed.
a) Social Media
 Ineffective
 Average
 Effective
b) Customer Engagement
 Ineffective
 Average
 Effective
c) Poster
 Ineffective
 Average
 Effective
d) Flyers
 Ineffective
 Average
 Effective
2. What is the impact of the strategy towards the business sales?
 Poor
 Average
 Excellent
3. Is there any cost that the business needs to spend on the marketing strategy that the
business chooses?
 Yes
 No
4. What is the estimate cost that the business spends?
 RM0 – RM100
 RM100 – RM200
 RM300 – RM400
  RM500 and above

Section d
Below are the statement of the type of support needed by the organization. Please tick
(√) to rate the support needed by your company.
1. What business development services do you need?
a) More information on transmission and spread of the virus
 1st Priority
 2nd Priority
 3rd Priority
 Lower Priority
b) Supplies of personal protection equipment like masks, thermometers and others
 1st Priority
 2nd Priority
 3rd Priority
 Lower Priority
c) Legal advice on application of labor laws and regulations during crisis
 1st Priority
 2nd Priority
 3rd Priority
 Lower Priority
d) Access to cash or short-term finance
 1st Priority
 2nd Priority
 3rd Priority
 Lower Priority
e) Price controls of critical goods
 1st Priority
 2nd Priority
 3rd Priority
 Lower Priority