ATMdesk X User Manual

ATMdesk® X
Diagnostic Solution for NCR SelfServ (66xx)

NCR Personas (58xx)
NCR EasyPoint (53xx)
and 56xx ATMs
User’s Manual
Version 10.3
© 2005-2020 ATMdesk
ATMdesk X User’s Manual
NOTICE
WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED TO BE ACCURATE, ATMDESK
MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THIS
MATERIAL INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR OWNERSHIP,
IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR PARTICULAR
PURPOSE OR USE. In no event shall ATMdesk be liable for errors contained herein or for
indirect, incidental, special, consequential, reliance or cover damages, including loss of
profits, revenue, data or use, incurred by any user or any third party.
This document contains information which is protected by copyright. All Rights Reserved. No
part of this work may be reproduced or used in any form or by any means - graphic, electronic,
or mechanical, including photocopying, recording, taping, or information storage and retrieval
systems - without permission of the copyright owner.
ATMdesk is a registered trademark of ATMdesk Diagnostics GmbH in the European Union.
Other product names mentioned herein are used for identification purposes only and may be
trademarks and/or registered trademarks of their respective owners.
It is the policy of ATMdesk to improve products as new technology, components, software,

and firmware become available. Therefore delivery, availability and specifications are subject
to change without prior notice.
© 2005-2020 ATMdesk Page 2 of 95

Table of Contents
1 Introduction........................................................................................................................ 5
2 ATMdesk X Licensing .......................................................................................................... 6
2.1 Licenses for Field Service ............................................................................................. 7
2.2 Licenses for Repair Centers ......................................................................................... 8
2.3 Time-based and Use-based Licenses ........................................................................... 9
2.4 Demo Mode ............................................................................................................... 10
3 ATMdesk X Software for Field Service (Live CD/USB) ...................................................... 11
3.1 Building the Boot Disk ............................................................................................... 12
3.2 Booting the ATM ........................................................................................................ 13
3.3 USB Boot .................................................................................................................... 14
3.4 UEFI Secure Boot ....................................................................................................... 15
3.5 ATMs with older PC Cores ......................................................................................... 17
4 ATMdesk X Software for Repair Centers (Windows App) ................................................ 18
4.1 Installing the Software ............................................................................................... 19
4.2 ATMdesk USB-SDC Adapter ....................................................................................... 20
5 Handling Keys and Licenses .............................................................................................. 21
5.1 Installing ATMdesk Web Agent ................................................................................. 22
5.2 Checking-In Your Key ................................................................................................. 23
5.3 Loading the License ................................................................................................... 24
5.4 PIN and Safe Mode .................................................................................................... 25
5.5 Check-In, Lost and Stolen Keys .................................................................................. 26
5.6 Caring for Your Keys .................................................................................................. 27
6 ATMdesk X Menu System................................................................................................. 28
6.1 Main Menu ................................................................................................................ 29
6.2 Device Diagnostics Menu .......................................................................................... 30
6.3 Confidence Tests Menu ............................................................................................. 31
6.4 Logs and Tallies Menu ............................................................................................... 33
6.5 USB Authorization...................................................................................................... 34
6.6 System Menu ............................................................................................................. 35
6.7 Printing and Saving Reports....................................................................................... 36
7 Supported Devices and Tests ........................................................................................... 39
7.1 Encrypting Pin Pads ................................................................................................... 40
7.2 Card Readers.............................................................................................................. 44
7.3 Anti-Skimmers ........................................................................................................... 50

7.4 Cash Dispensers ......................................................................................................... 53

7.5 Envelope Depositories ............................................................................................... 59
7.6 Envelope Dispensers .................................................................................................. 61
7.7 Bunch Note Acceptors ............................................................................................... 62
7.8 Bunch Note Recyclers ................................................................................................ 65
7.9 Cheque Processing Modules...................................................................................... 73
7.10 Receipt and Journal Printers...................................................................................... 79
7.11 Statement Printers..................................................................................................... 82
7.12 Barcode Readers ........................................................................................................ 86
7.13 Miscellaneous Interfaces ........................................................................................... 87
7.14 Customer and Operator Displays .............................................................................. 89
7.15 Operator Panels ......................................................................................................... 90
7.16 Touch Screens ............................................................................................................ 92
8 Troubleshooting ............................................................................................................... 93
8.1 Troubleshooting ATMdesk X Software ...................................................................... 94
8.2 Troubleshooting ATMdesk Web Agent ..................................................................... 95

1 Introduction
ATMdesk X is an independent diagnostic solution for NCR SelfServ (66xx), Personas (58xx),
EasyPoint (53xx/55xx) and older Fourth Generation (56xx) ATMs.
ATMdesk X line consists of several distinct software products and several distinct license
offerings.
All ATMdesk X software products share the same user interface and features but target
different usage scenarios and environments. For instance, there is ATMdesk software
primarily designed for field service, running directly on an ATM by rebooting from a removable
media. Alternatively, there’s ATMdesk software primarily designed for workshop use, running
on an ordinary PC like any other application.
ATMdesk X license offerings determine the set of options, devices and ATM models supported.
All ATMdesk X licenses are loaded to ATMdesk USB keys (dongles) and can be used with any
variant of ATMdesk X software; users are free to select software product most suited for their
current needs.
Once ATMdesk X software is successfully launched on an ATM or PC, there's little to learn. An
experienced ATM service engineer will immediately recognize most of the ATMdesk X
features.
This manual explains important points you need to know while using your ATMdesk X and
then lists devices and tests currently supported.

2 ATMdesk X Licensing
To run ATMdesk X software, you need a valid ATMdesk X license. ATMdesk X licenses are
stored within ATMdesk USB keys (dongles), that must be present in USB port while running
ATMdesk X software on a PC or on an ATM:
The license determine the set of options, devices and ATM models supported. There are two
major groups of licenses, targeting two major usage scenarios:
• Licenses for servicing ATMs in the field.

• Licenses for workshops and repair centers.
This chapter presents various license options available for use with ATMdesk X. All licenses
can be used with any ATMdesk X software package – you are free to choose software variant
most suited for your current needs.

2.1 Licenses for Field Service

ATMdesk X licenses for field service are designed for the needs of an engineer servicing
complete ATMs in the field.
• ATMdesk/Pro+ license for all supported NCR ATM models (56xx, Personas, SelfServ)
and devices, including latest ATM ranges (ITM and SelfServ 80) and Media Handling 2.0
devices (S2 media dispenser in particular).
• ATMdesk/Pro license for “classic” NCR ATM models (56xx, Personas, SelfServ) and
devices only, not including ITM/SelfServ 80 ranges and Media Handling 2.0 devices.
All licenses for field service provide USB authorization which is necessary after replacing
certain USB devices.

2.2 Licenses for Repair Centers

ATMdesk X licenses for repair centers are designed for the needs of an engineer repairing ATM
devices in the workshop.
• ATMdesk/Workshop license for all supported NCR devices, including latest Media
Handling 2.0 devices (S2 media dispenser in particular).
• ATMdesk/Lite license for one selected group NCR devices only (dispensers, acceptors,
printers, card readers or EPPs).
Workshop licenses allow setting up universal workplaces where all types of devices can be
repaired and tested.
Lite licenses allow setting up dedicated workplaces where only one group of devices is
repaired and tested. This is usually more suited for larger repair centers.
Licenses for repair centers do not provide USB authorization and therefore are not generally
suited for field service.

2.3 Time-based and Use-based Licenses

Licenses for field service exist in two variations:
• Time-based licenses are valid for a certain period of time (one year or one month).
License validity period starts from the moment you load your license from your online
customer account to your USB key.
• Use-based licenses (“Tickets”) are designed to cover one typical ATM service call. Each
ticket is valid for one hour, starting from the moment you run ATMdesk software on
an ATM and confirm you want to use one of your tickets loaded in your USB key.
Time-based licenses are most suitable for engineers servicing ATMs on a regular basis.
Use-based licenses are most suitable for casual use, typically when an engineer has no more
than 5-10 service calls per month.
To summarize, licenses for field service exist as following options:
• ATMdesk/Pro+ licenses – Years, Months and Tickets

• ATMdesk/Pro licenses – Years, Months and Tickets
Licenses for repair centers exist only as time-based one-year option.

2.4 Demo Mode

Any device not included in your license will still be displayed by ATMdesk X and available for
testing in function-limited demo mode.
For evaluation purposes, ATMdesk X software can be downloaded and used completely
without USB key and without a license. In this case all devices will be available for testing in
function-limited demo mode; USB authorization will not be available.
While in demo mode, ATMdesk X fully recognizes all supported ATM devices, however only a
few diagnostic tests are fully functional. Some of the tests are not available; some other tests,
while available, do not display their results (M-status and M-data). Only first few records of
the ATM error logs are displayed.
To get your free ATMdesk X Demo simply open www.atmdesk.com and follow customer
account registration process. You will need to provide your name and a valid email address to
receive a confirmation email.
Once completed, you can login to your newly created customer account and download your
free ATMdesk X Demo software package.
© 2005-2020 ATMdesk Page 10 of 95

3 ATMdesk X Software for Field Service (Live CD/USB)

ATMdesk X for Field Service (Live CD/USB) is a standalone Linux-based software booted
entirely from removable media (CD or USB drive). This software product is designed to test
live NCR ATMs in the field or in the workshop.
ATMdesk X Software is freely downloadable from your online customer account.
ATMdesk X for Field Service runs completely from external media; it is not installed on the
ATM's hard disk and it does not modify or use the software on the ATM’s hard disk in any way.
© 2005-2020 ATMdesk Page 11 of 95

3.1 Building the Boot Disk

Get ATMdesk X boot disk creation tool from DOWNLOAD page of your customer account:
Run the tool on a Windows PC (Windows 7/8/8.1/10, 32/64 bit) and select the drive where
you want to make ATMdesk X boot disk. Click Write to start:
The boot disk can be written on a CD/DVD or on ATMdesk USB key itself.
Writing the boot disk on 3rd party USB drives is NOT supported.
If you use ATMdesk on Estoril and later PC cores with UEFI Secure Boot option enabled (see
[3.4]), you will need loader hash (digital fingerprint) reference to compare against. Click Copy
to place the reference hash string onto clipboard. You can then paste it into a program of your
choice and save or print as needed.
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3.2 Booting the ATM

ATMdesk X Boot Disk can be used on an NCR ATM with the following system requirements:
• NCR 56xx/58xx/53xx/66xx ATM with the following PC Cores:

o ATX (PIVAT, Talladega, Pocono motherboards)
o mini-ITX (Kingsway, Lanier, Lanier-II, Riverside, Estoril motherboards)
• Processor: Minimum Pentium-4 (PIVAT motherboard)
o ATMdesk X cannot be run on LPX and NLX motherboards (PELE-II and below).
• Memory: Minimum 64MB; Recommended 128MB
o ATMdesk X cannot be run on systems with 32MB of memory or less, even if the
processor requirement (Pentium-4) is met.
• Boot device: CD/DVD drive or USB port
o Booting from CD/DVD or USB must be enabled in ATM BIOS, according to the
type of media you want to boot from.
• License and security: USB port
o Your ATMdesk USB key must be inserted in USB port of the ATM when prompted
and must remain inserted until you exit ATMdesk X.
Before you boot your ATM, you may need to check the following:
• Boot from CD/DVD or USB is allowed in the ATM BIOS.

• Boot sequence is set to boot ATM from CD/DVD or USB first.
Estoril motherboards do not boot from removable media automatically

and you must enter BIOS Boot Selection (BBS) menu each time to boot
ATMdesk from CD/DVD or USB. To access BBS menu press F8 during boot
and enter BBS password if prompted (default password is ‘ncrTEMP456’).
While the ATM boots up, make note of the "Loading..." message. At this stage, the Linux
operating system is loading; once it is fully loaded, ATMdesk X software begins searching for
ATM devices and eventually prompts you to insert your USB key (if you booted from CD).
To facilitate usage on through-the-wall ATMs, ATMdesk X automatically switches to operator

panel (EOP/GOP/COP) when one is found during startup process.
When rebooting ATMs running Windows 10 you should restart Windows

instead of shutdown. By default, Windows 10 enters partially hibernated
state on shutdown but performs complete clean reboot on restart. While
Windows is hibernated, ATMdesk does not have write access to the HDD
and cannot perform certain actions like logs clearing and SPS calibration.
© 2005-2020 ATMdesk Page 13 of 95

3.3 USB Boot

USB boot from ATMdesk USB key is possible on all supported PC cores (PIVAT and later):
• PIVAT and Lanier-II cores: enable and prioritize boot from USB-HDD in the BIOS Setup
menu. Do not select USB-FDD, USB-CD or USB-ZIP boot options.
• Talladega, Kingsway and Lanier cores: enable and prioritize boot from USB: ATMdesk
in the BIOS Setup menu. The USB key must be inserted on boot for this option to
appear in the menu. You may need to adjust priorities of the removable drives so that
USB: ATMdesk takes precedence over the floppy drive.
• Pocono and Riverside cores: enable and prioritize boot from USB KEY: ATMdesk or
simply USB KEY in the BIOS Setup menu. Do not select USB Hard Disk, USB CD/DVD or
USB Floppy boot options. Do not select UEFI or UEFI: ATMdesk options either; UEFI
boot is only supported on Estoril and later PC cores.
• Estoril cores: press F8 during boot to enter BIOS Boot Selection (BBS) menu and select
either Legacy USB (ATMdesk) or EFI USB Device (ATMdesk), depending on the boot
type currently configured (Legacy or UEFI). You may need a password to enter BBS
menu (default password is ‘ncrTEMP456’). Estoril cores do not boot from removable
media automatically and you must enter BBS menu each time to boot ATMdesk.
PIVAT motherboards take a long time to boot from USB due to limitations
of aging AWARD BIOS (expect 1-2 minutes loading time). More recent
motherboards complete booting from USB in 5-15 seconds.
Pocono motherboards have a known BIOS problem which causes USB

boot failure if the HDD is removed from the BIOS Boot Order list. This may
happen if you temporarily enable USB boot by replacing HDD with USB in
the BIOS Boot menu. The HDD must always remain on the list; the USB
KEY must be added to the list with higher priority than the HDD.
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3.4 UEFI Secure Boot

UEFI boot (with or without Secure Boot option) is only supported on Estoril and later PC cores.
When UEFI boot is configured without Secure Boot option, ATMdesk will start without further
actions or prompts.
When UEFI boot is configured with Secure Boot option enabled, you must enroll ATMdesk
loader hash (digital fingerprint) into Machine Owner Key (MOK) database of trusted loaders.
Enrolling process requires no additional passwords and will be invoked only once; subsequent
boots of ATMdesk on this PC core will continue without further actions or prompts.
You will see the following message if the hash is not yet enrolled. Press OK to continue:
Select Enroll Hash to start enrolling process:
© 2005-2020 ATMdesk Page 15 of 95

Select loader.efi file from the list:
Compare displayed hash against reference and select Yes to enroll it:
The hash will always start with “AD10” but to ensure you are enrolling
genuine ATMdesk loader you SHALL compare the entire string against
hash reference given by the ATMdesk boot disk creation tool (see [3.1]).
This picture is for illustration only and the actual hash may be different.
Select Exit and ATMdesk loading will continue:
© 2005-2020 ATMdesk Page 16 of 95

3.5 ATMs with older PC Cores

There’s still an option to test older ATMs with unsupported PC cores and ATMs without USB
ports. The following PC cores can still be found in the field:
• LPX ELSB (am486), Diamond (Pentium-I) and Trent (Pentium-I)

• NLX Pele (Pentium-I), Phantom (Pentium-II) and Pele-II (Pentium-III)
For these ATMs, you can use previous generation of ATMdesk (version 8, or ATMdesk 8).
ATMdesk 8 boot disk creation tool (ATMdesk/Field) is available from DOWNLOAD page of your
customer account along with ATMdesk X:
Run the tool and burn a boot CD with ATMdesk 8, much like you burn a CD with ATMdesk X.
Make sure to use a CD (not DVD) disk because older ATMs rarely have DVD reader. Note that
none of these PC cores are capable of booting from USB, even if USB ports are present.
Unlike ATMdesk X, ATMdesk 8 can accept your USB key in keyboard PS/2 port; the key
should be inserted and then removed as prompted.
To use USB key in a PS/2 port you will need standard USB-PS/2 adapter for mouse (must be
purchased separately from a third-party vendor):
When used with ATMdesk 8, the USB key must be inserted in keyboard
PS/2 port. The key will NOT work in mouse PS/2 port.
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4 ATMdesk X Software for Repair Centers (Windows App)

ATMdesk X for Repair Centers is a Windows application installed on a desktop or laptop
computer. This software product is designed to test individual ATM modules during repair
process in a workshop.
ATMdesk X Software is freely downloadable from your online customer account.
ATMdesk X for Repair Centers can be also used to test live NCR ATMs in the field. In this
scenario ATM devices must be disconnected from the ATM and connected to the PC running
ATMdesk X. This can be useful when booting from CD or USB on the ATM is disabled in ATM’s
BIOS.
ATMdesk X for Repair Centers must NOT be installed on the ATM’s PC

core. ATMdesk cannot coexist with NCR APTRA on the same PC and the
installation will be aborted if NCR APTRA is detected.
USB authorization can still be performed by ATMdesk X for Repair Centers provided that all
ATM USB devices are disconnected from ATM and connected to the PC simultaneously. You
may need a USB hub to achieve this connection.
© 2005-2020 ATMdesk Page 18 of 95

4.1 Installing the Software

ATMdesk X for Repair Centers can be installed on any Windows PC (Windows 7/8/8.1/10,
32/64 bit). There are no specific processor, memory or disk requirements. Non-Windows
systems (e.g. Mac OS or Linux) are not supported at this time.
Support for Windows XP and Windows Vista has been discontinued.

ATMdesk X software will NOT install and work on these systems.
Get ATMdesk X installer from DOWNLOAD page of your customer account:
Run the installer and follow Setup Wizard instructions to complete ATMdesk X installation.
You must have administrator rights to install ATMdesk X.
Windows 7 systems may require hotfix KB2510190 from Microsoft to operate ATMdesk keys
correctly. The hotfix will be installed automatically by Setup Wizard if necessary; a system
restart will be required to complete hotfix installation.
© 2005-2020 ATMdesk Page 19 of 95

4.2 ATMdesk USB-SDC Adapter

ATMdesk X for Repair Centers uses ATMdesk USB-SDC adapter (ordered separately) to
connect SDC devices to the PC:
ATMdesk X for Repair Centers does NOT support NCR’s proprietary

SSPB/SSPA adapters. SDC devices must be connected via ATMdesk USB-
SDC adapter.
ATMdesk USB-SDC adapter is not necessary when testing only USB or RS232 modules.
ATMdesk X for Repair Centers does NOT come with power adapters or
communication cables for devices being tested. You must purchase them
from a third-party vendor or take from an NCR ATM.
© 2005-2020 ATMdesk Page 20 of 95

5 Handling Keys and Licenses

Your ATMdesk key is a USB dongle holding your ATMdesk license and providing security for
sensitive devices like cash dispensers.
When you purchase ATMdesk licenses, they are transferred to your online customer account
at www.atmdesk.com (within an organization you receive licenses on your account from your
organization’s ATMdesk manager).
When you log in to your customer account, you can see your licenses, check-in your keys and
load licenses to your keys.
This chapter explains all these procedures in details.
© 2005-2020 ATMdesk Page 21 of 95

5.1 Installing ATMdesk Web Agent

When you log in to your online customer account for the first time, you will be prompted to
download and install ATMdesk Web Agent:
ATMdesk Web Agent is a Windows service running on your PC which is necessary to provide
access to your ATMdesk keys from the web browser.
ATMdesk Web Agent can be installed on any Windows PC (Windows 7/8/8.1/10, 32/64 bit).
There are no specific processor, memory or disk requirements. Non-Windows systems (e.g.
Mac OS or Linux) are not supported at this time.
Support for Windows XP and Windows Vista has been discontinued.

ATMdesk Web Agent will NOT install and work on these systems.
Download and run the installer and follow Setup Wizard instructions to complete ATMdesk
Web Agent installation.
You must have administrator rights to install ATMdesk Web Agent.
Windows 7 systems may require hotfix KB2510190 from Microsoft to operate ATMdesk keys
correctly. The hotfix will be installed automatically by Setup Wizard if necessary; a system
restart will be required to complete hotfix installation.
As soon as the Web Agent is successfully installed, the download prompt on the web page
automatically disappears and “INSERT KEY TO CHECK-IN” appears instead:
© 2005-2020 ATMdesk Page 22 of 95

5.2 Checking-In Your Key

Your ATMdesk key needs to be connected to your PC before you can handle it from your
browser. You need ATMdesk Web Agent installed (see [5.1]).
Simply log in to your online customer account and insert the key into USB port of your PC.
When doing this for the first time you may need to wait while Windows installs device drivers.
A page with key details opens automatically:
For a key checked-in for the first time you will probably see no license loaded to it. Your first
step then is to load an ATMdesk X license (“Refill” the key).
© 2005-2020 ATMdesk Page 23 of 95

5.3 Loading the License

On the key details page you will see all ATMdesk X licenses available on your account. These
are the licenses you have purchased (within an organization licenses are received from your
organization’s ATMdesk manager).
To load a license to the key, simply go to REFILL page, select appropriate license type and
amount and click LOAD:
After a confirmation the license will be loaded to your key and the key details on the screen
updated accordingly. You can now remove your key.
Loading the license to a key is a non-reversible operation; you will NOT

be able to revert the license from your key back to your account. Be
careful and pay attention to the confirmation prompt.
When loading a license, you do not have to wait until your current license in the key expires.
You can top-up the same type of license at any time; the key’s remaining license will be
adjusted appropriately.
A time-based license validity period starts from the moment you load it to a key – unless the
current license in the key is still valid (in this case the new license is simply added to the key’s
remaining time).
A use-based license does not have validity period; the tickets you load to your key are simply
added to key’s remaining tickets.
You should avoid loading another (incompatible) type of license into a

key which is not yet expired because the key’s remaining license will be
lost. You will be double-prompted when trying to do so.
© 2005-2020 ATMdesk Page 24 of 95

5.4 PIN and Safe Mode

You can configure a PIN for your ATMdesk key. Once a PIN is set, the key can be used to run
ATMdesk X software only by those who know the PIN. You may wish to use PIN feature to
decrease theft probability, as the key becomes useless without PIN knowledge and without
access to your customer account.
You can configure your ATMdesk key into “Safe Mode”. When Safe Mode is set, the key will
disallow all dispensing tests (i.e. tests moving bills out of the safe), even if a cassette is
reinserted. You may wish to use Safe Mode feature to be absolutely sure that no money can
ever be dispensed with your ATMdesk keys.
If your account is part of an organization, you may have no access to your

key settings. In this case please contact your organization’s ATMdesk
manager.
To change key configuration, simply go to SETTINGS page, enter a 4-digit PIN (or no PIN if the
key should have no PIN), select/unselect Safe Mode option and click SAVE:
The key configured with a PIN allows maximum 3 (three) PIN entry
attempts when running ATMdesk X software. If 3 wrong PINs have been
entered in a row, the key will be locked and can only be unlocked via your
customer account.
To clear locked PIN simply select another PIN and click SAVE, the PIN will be changed and
unlocked.
© 2005-2020 ATMdesk Page 25 of 95

5.5 Check-In, Lost and Stolen Keys

Every ATMdesk key must be checked-in online at least once in 3 months.
Key check-in period of 3 months is not related to the license loaded in

your ATMdesk key. Even if you have a longer Time license (e.g. a 1-Year
license) or a Ticket license you still have to check-in your key every 3
months.
If the key check-in period of 3 month expires, the key will be no longer accepted by ATMdesk
X software, even if the license in the key is still valid. In this case you should go back to your
customer account and check-in your key.
To check-in your key, simply log in to your account and insert the key into USB port of your PC
(see [5.2]). No further action is necessary. The key will be checked-in for the next 3 months
and key details updated accordingly:
The key can be checked-in under any of your sub-accounts, not necessarily under your main
account. In case of a medium or large organization this eliminates the need of collecting all
the keys every quarter from remote locations just for check-in. For more details see separate
ATMdesk X Deployment Manual.
Check-in is your free insurance for your ATMdesk X licenses. If your key is lost or stolen within
check-in period of 3 months, we will provide you a free replacement license.
Only keys which are within their check-in period are covered. Keys with
expired check-in are NOT entitled for free license replacement.
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5.6 Caring for Your Keys

Your ATMdesk key contains tiny rechargeable lithium cell battery. The battery is charged
automatically every time the key is inserted into a USB port or USB charger.
Fully charged key has expected shelf life of at least 2 years without recharging.
When your key is used regularly with ATMdesk X software, there’s no worry about keeping
battery charged. Usage level of 1-2 hours per month will be enough to keep the battery
charged indefinitely.
If you have spare keys stored for long period, please check-in them at least once per year. You
will be prompted if the battery becomes low and needs recharging.
The key has a blue LED which indicates key’s hardware status:
• Steady on with short heartbeats – battery is charged, the key is fully operational.
• Slow blinking – battery is low (expected life without recharge approx. 6 months).
Please leave the key in USB port or USB charger until blinking stops and the LED turns
on (this may take up to 48 hours).
• Strobe flashing (think of a police car) – battery is nearly empty (expected life without
recharge approx. 1-2 months) or another hardware fault is detected. Please check-in
the key for further diagnostics. In case of empty battery please leave the key in USB
port or USB charger until flashing stops and the LED turns on (this may take up to 72
hours); otherwise please contact our support team for further assistance.
Do not let your key battery to drain completely. Losing battery supply will
render the key permanently unusable.
© 2005-2020 ATMdesk Page 27 of 95

6 ATMdesk X Menu System

ATMdesk is controlled through a hierarchical menu system. Typical menu screen is shown
below:
ATMdesk user interface is minimized to fit limited input capabilities of an ATM:
• Digits 0-9 are used for menu item selection or digital entry. If the information spans
across several pages, 0 is used to scroll them. Current/Total page counter is displayed
in the top right corner.
• FDKs (buttons along both sides of the screen) usage is context-dependent; current FDK
assignment is displayed next to the button.
• Bottom LEFT FDK is commonly used for negative-style actions (like BACK or CANCEL).
CANCEL/CLEAR/ESC keys on the main keypad can be always used instead of this FDK.
• Bottom RIGHT FDK is commonly used for positive-style actions (like CONFIRM or OK).
ENTER key on the main keypad can be always used instead of this FDK.
An action can be also selected by a mouse click (ATMdesk X for Repair Centers only) or by ATM
touch screen, if present (ATMdesk X for Field Service only), or by a standard PS/2 or USB
computer keyboard, if connected (all versions).
ATMdesk X for Field Service can use either front (customer monitor and EPP keyboard) or rear
(EOP/GOP/COP operator panel) ATM interface. If an operator panel is found on startup, rear
interface is activated automatically to facilitate work on through-the wall ATMs where
engineer usually stays at rear. Active interface can be changed (transferred) via menu
whenever required.
BOP (Basic Operator Panel) cannot be used as rear interface; it can only be tested as any other
ATM device. On ATMs with BOP ATMdesk can only use front interface.
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6.1 Main Menu

First screen displayed upon successful start of ATMdesk is Main Menu:
• Device Diagnostics provide access to detailed device tests; each device found by
ATMdesk will be listed in this menu. This is the place to go if you need detailed error
reporting, including M-Status and M-Data and their decoded meanings.
• Confidence Tests provide access to quick device checks; each device found by ATMdesk
will be listed in this menu. You can quickly check if a device or the whole ATM is
operational without going into technical details.
• Logs and Tallies provide access to ATM Error Logs and Device Tallies maintained by
the ATM platform.
• USB Authorization provides USB device authorization with ATM platform after a USB
device has been changed.
• System Menu provides common functions like interface transfer (front to rear or vice
versa), device search repeat, test results logging and so on.
To close ATMdesk select EXIT and confirm. You will be prompted to remove your USB key.
ATMdesk X for Field Service will reboot the ATM after exiting.
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6.2 Device Diagnostics Menu

Device Diagnostics Menu provides full “in-deep” testing facilities for all detected devices:
Each submenu provides access to all available tests for a device. Diagnostic output from a test
such as M-Status and M-Data is displayed; all M-Status and M-Data bits and bytes are decoded
and displayed in clear text next to numerical values. Whenever available, additional data from
the device (beyond M-Data) is displayed, such as bill movement information for S2 media
dispenser:
Principal diagnostic outcome is the M-Status, shown in yellow at the top of the screen. Even if
M-Status is 0 (No Error), M-Data may still contain additional information, such as sensor status
or command just executed. In this case M-Data will be decoded and displayed; this does NOT
indicate an error condition.
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6.3 Confidence Tests Menu

Confidence Tests Menu provides quick “one touch” testing for all detected devices:
Confidence Tests can be run for one, several, or all devices. Selected devices are marked by
“+” sign on the left. You can select/deselect all devices at once using appropriate FDKs. To run
the tests for selected devices press bottom right FDK or ENTER.
During the test sequence you may be prompted for necessary actions (insert a card, press a
key and so on). A result screen is displayed at completion for each selected device:
When several devices have been tested, first screen shows summary information.
You have an option to print or save confidence test report.
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6.3.1 Looping Option

Confidence Tests can be run in “burn-in” mode, pass after pass – once all selected devices are
tested, the test sequence repeats until chosen number of passes (loops) is reached. The
number of passes is prompted before starting the test:
During the first pass you may be prompted for necessary actions (insert a card, press a key
and so on). Second pass and beyond are designed to run unattended, requiring no user
intervention. Some tests which make no sense in unattended mode (e.g. key pressing) are only
executed once during the first pass.
When all the passes are completed (or looping is cancelled by user), summary statistics is
displayed, showing how each test performed:
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6.4 Logs and Tallies Menu

Logs and Tallies Menu provides access to ATM Error Logs and Device Tallies maintained by
the ATM Platform (S4i or Aptra):
• View Error Logs (Hardware, Communications and Software) displays ATM Error Logs.
Hardware logs can be further filtered by service (device) name; you can view complete
log (all devices) or only records for selected device.
• View Tallies displays tallies (statistic counters accumulated as device operates) for all
detected devices. Tallies are maintained separately by ATM Platform and by ATMdesk
itself; these two groups are displayed in two separate columns. First column shows
tallies maintained by the ATM Platform while second column shows tallies
accumulated by ATMdesk during current session.
Tallies maintained by ATMdesk itself during current session are

temporary: they are not saved between sessions, and they are not added
to ATM’s tallies maintained by the ATM Platform.
• Clear Error Logs clears selected ATM Error Log after a confirmation.
• Clear Tallies clears selected ATM or ATMdesk tallies group after a confirmation.
While viewing, you have an option to print or save Error Logs and Tallies.
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6.5 USB Authorization

USB Authorization performs USB device authorization with ATM platform after a USB device
replacement. It takes all necessary actions automatically and displays list of devices that have
been authorized:
Not all USB devices require authorization. ATMdesk will only list the devices that can be
authorized on this particular ATM.
ATMdesk X for Repair Centers can perform USB authorization for an ATM,
but only if all ATM’s USB devices are connected to the PC simultaneously.
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6.6 System Menu

System Menu can be invoked (by pressing bottom right FDK or ENTER button) from in most
other menus:
System menu sets up how diagnostic tests are performed and how test results are logged; it
also provides access to several control functions of ATMdesk:
• Loop set to ON enables test looping and can be used to exercise device stability.
• Halt on Error set to ON forces test loop to halt whenever an error is detected.
• Test Log set to ON starts accumulating test results which can be printed later.
• Print Test Log prints accumulated test results.
• Clear Test Log clears accumulated test results after a confirmation.
Two most commonly used options (Loop and Logging) are also mirrored directly on all Device
Diagnostics screens and can be toggled by pressing appropriate FDK.
• Dump Debug Info stores internal debug information on USB key whenever you need
to report a problem with ATMdesk. This Debug Info file should be sent (along with
problem description) to our support team (support@atmdesk.com).
• License Details displays information about your key (serial number and check-in
period) and about your license (type and validity).
• Transfer Interface swaps user interface from front to rear or vice versa. This option is
only available if rear operator interface is present (ATMdesk X for Field Service only).
• Repeat Device Search restarts device discovery process and is necessary after a device
is connected or reconnected. There are two options – Full (all devices on all ports are
tried) and Quick (only devices found previously are re-tried). Quick search option is
significantly faster but only works if the same device has been reconnected to the same
port.
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6.7 Printing and Saving Reports

ATMdesk can print reports (test results, error logs, device tallies and so on) on available
printers. The following printers are supported:
• “Printing” (saving) to a file on USB key

• 40-column printers (Receipt/Journal)
• Windows system printers (ATMdesk X for Repair Centers only)
The following printer choice is typically available in ATMdesk X for Field Service:
The following printer choice is typically available in ATMdesk X for Repair Centers:
6.7.1 Device Diagnostics Reports
Device Diagnostics Reports are printed from System Menu (see [6.6]).
• OK – test passed. No additional information about passed test is printed.
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• FAILED – test failed. Additional information about failed test (such as

MSTATUS/MDATA) is printed below the test result.
• INCOMPLETE – test not completed. Most tests further explain the reason of being
uncompleted (such as “CARD NOT TAKEN”, “CASH NOT ENABLED” and so on). No
additional information about incomplete test is printed.
The reports can be printed in two modes – brief and detailed (the above picture shows a brief
report). Brief mode prints additional information (M-Status/M-Data) only for failed tests,
while full mode always prints additional information for all tests.
6.7.2 Confidence Test Reports
Confidence Test reports can be printed on test completion (see [6.3]).
When printing Confidence Test reports, results for each device are printed on separate page.
If several devices have been tested, overall test summary across all devices is printed on the
first page. No additional information (such as M-Status/M-Data) is printed even if a test fails;
use Device Diagnostics menus for printing detailed test reports.
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7 Supported Devices and Tests

This section describes diagnostic tests for all devices currently supported by ATMdesk.
Devices of the same type (e.g. card readers, dispensers, encryptors and so on) are grouped
and handled together by the same set of tests. Tests which only apply to some device variants
(e.g. only to motorized readers but not to manual insertion readers) are only available when
appropriate device variant is present.
For devices with many tests these tests are grouped in submenus. To minimize the need for
going in and out of submenus, frequently needed tests (like Enter Card for readers or Clear for
dispensers) are duplicated in each submenu.
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7.1 Encrypting Pin Pads

ATMdesk supports the following variants of Encrypting Pin Pads:
• SDC Basic Alpha Pin Pad Encryptor (BAPE/HiBAPE)

• SDC Encrypting Keyboard Controller (EKC)
• SDC EKC Security Module (EKCSM SiCam/Philips)
• SDC EPP-B - International (DAPI1/DAPI7)
• SDC EPP-E - Germany (DAPI5/DAPI2)
• SDC EPP-B - France (DAPI4/DAPI9)
• SDC EPP-E - Swiss (DAPI3/DAPI8)
• USB EPP2 - International (LGCY/INTL)
• USB EPP2 - Germany (GER_L/GER)
• USB EPP2 - France (FRA_L/FRA)
• USB EPP2 - Swiss (SWI_L/SWI)
• USB EPP3 – (PCI3) International (INTL_6x)
7.1.1 Identify
Display encryptor information such as:
• Encryptor type and serial number

• DAPI type and version
• Firmware modules currently loaded
7.1.2 Check Health

Check internal communications to Security Module.
This test does NOT check whether encryptor (security module itself)
works properly. Use Plain Key Loading or Secure Key Loading tests (see
below) to verify security module.
7.1.3 Key Detect

Wait user to press a key on the pin pad and/or on FDKs and display matrix code and key
position. This test runs continuously and is stopped if no key is pressed within 7 seconds.
MDATA byte represents keypad matrix code (hardware position code) of the key pressed:
Left FDK Pin Pad Right FDK

07h 10h 11h 12h 13h 03h
06h 14h 15h 16h 17h 02h
05h 24h 25h 26h 27h 01h
04h 20h 21h 22h 23h 00h
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7.1.4 Plain Key Loading

Load a temporary encryption key into the encryptor and perform key verification.
If this test passes, the encryptor is in good working order and can be used in an ATM. If this
test fails, the encryptor is locked due to possible tampering or dead battery or other reason.
Encryptors are usually not repairable but Reinit Security Module test can be tried as a last
resort.
This test can be blocked on a live ATM due to ATM Application setup of
the EPP. If further key loading is restricted by the ATM Application, you
must perform Clear Keystore test first (see below), but be aware it will
erase all ATM Application’s keys.
This test is not available for EPPs with enhanced security DAPIs (DAPI7, DAPI8, DAPI9, INTL,
SWI, and FRA). Use Secure Key Loading test instead.
7.1.5 Secure Key Loading

Similar to Plain Key Loading but the temporary key must be entered directly from EPP keypad.
Use this test to verify EPPs with enhanced security DAPIs (DAPI7, DAPI8, DAPI9, INTL, SWI, and
FRA).
This test is not available for latest German OPT EPPs (DAPI2.35/GER__31 and later).
7.1.6 Test PIN Entry

Load a temporary key into the encryptor and perform a test PIN entry and PIN encryption
using that temporary key.
If this test passes, the encryptor is in good working order and can be used in an ATM. If this
test fails, the encryptor is locked due to possible tampering or dead battery or other reason.
Encryptors are usually not repairable but Reinit Security Module test can be tried as a last
resort.
This test is not available for latest German OPT EPPs (DAPI2.35/GER__31 and later).
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7.1.7 Reset Removal Switches

Reset triggered EPP “Removal Switches Open” state.
Depending on EPP DAPI version, this test may pass even if the removal
switches are actually not closed. This is normal and simply means that
this version of DAPI ignores removal switches state.
This test is only available for USB EPPs.
7.1.8 Clear Keystore

Erase all ATM application keys from the encryptor. Use this test only prior to installing the
encryptor in an ATM.
CAUTION: Using this function on a live ATM in the field will render ATM
out of service, until ATM owner reloads encryption keys into the EPP.
Once clearing procedure is completed, there’s an option to print the report for audit purposes.
7.1.9 Reinit Security Module

Erase all ATM application keys and internal encryptor variables. Use this function only as a last
resort when your encryptor is not working.
7.1.10 OPT Identify

Display HSM details.
This test is only available for German OPT EPPs (DAPI2/GER).
7.1.11 OPT Initialize

Reinitialize HSM.
This test is only available for German OPT EPPs (DAPI2/GER).
7.1.12 Confidence Test Sequence

The following sequence is executed during Confidence Test:
• Check Health
• Key Detect
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• Plain Key Loading

• Secure Key Loading
• Test PIN Entry
Confidence Test Report also includes encryptor serial numbers, DAPI variant and other
encryptor specific details.
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7.2 Card Readers

ATMdesk supports the following variants of Card Readers:
• SDC MCRW Card Reader

• SDC MCRW with Smart/EMV
• SDC MCRW with CIM/MM
• SDC DIP Card Reader
• RS232 IMCRW Card Reader
• RS232 IMCRW with Smart/EMV
• RS232 IMCRW with CIM/MM
• RS232 DIP and Smart Card Reader (Sankyo ICM300 DASH)
• RS232 Swipe Card Reader
• USB IMCRW Card Reader
• USB IMCRW with Smart/EMV
• USB IMCRW with CIM/MM
• USB Smart DIP Card Reader (Omron V4KU)
7.2.1 Identify
Display card reader information such as:
• Firmware version
• Readable and writable magnetic tracks
• Hardware options (Smart/EMV, CIM/MM, CROPF)
7.2.2 Set Features

Configure various card reader settings:
• Non-magnetic card accept

• Jitter on card entry/eject
• CIM/MM test card accept
• Hi-Co card write
• DIP card read on exit/entry and card latch
Some settings are not available depending on card reader variant.
Depending on reader variant settings can be non-persistent and not retained during power-
downs. Even if they are retained, ATM Platform (Aptra) always writes their own values as
configured by SysApp menus; therefore settings configured by ATMdesk should be considered
temporary and valid only while device is operated by ATMdesk.
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7.2.3 Enter Card

Enable card reader and wait for card entry; card insertion is expected within 15 seconds.
Appropriate action prompt (e.g. “insert card” or “insert/remove card”) is displayed according
to current reader variant and configuration.
7.2.4 Eject Card

Open the shutter or card latch and if necessary move the card to the exit slot where it can be
taken; card removal is expected within 15 seconds.
The test is only available for motorized readers or DIP readers with latch.
7.2.5 Capture Card

Move the card to the capture bin.
This test is only available for motorized readers.
7.2.6 Read ISO Tracks 1/2/3

Read track 1, 2 or 3 and display track data in ASCII format including start and end sentinels. If
the track is read with errors, corrupted data (if any read) will be displayed.
These tests are only available for readers capable of reading appropriate tracks.
7.2.7 Write ISO Tracks 1/2/3

Write two tests patterns (all zeroes and then “0123456789=” repeated up to maximum track
length). Original content of the track is restored after successful test. When writing Hi-Co cards
the “Hi-Co card write” feature must be set to “ENABLE” or “FORCE”.
If a write test fails, track data may be left corrupted. Do not use any live
card for write test.
These tests are only available for readers capable of writing appropriate tracks.
7.2.8 Write All ISO Tracks

A combination of Write ISO Track 1/2/3 tests writing test patterns to all 3 tracks
simultaneously.
This test is only available for readers capable of writing all 3 tracks.
7.2.9 Shutter Test

Open the shutter and verify shutter switch indicating opened; then close the shutter and verify
shutter switch indicating closed.
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7.2.10 Speed Test

Check card movement speed. Use special card (NCR part number 009-0003479). This test is
only useful for SDC MCRW; for IMCRW it does nothing and always succeeds.
7.2.11 Cleaning Cycle

Open the shutter for up to 10 seconds and wait for a cleaning card to be entered, then move
the card under the magnetic head several times and finally eject the card.
7.2.12 Relay and Battery Test

Check current voltage of the backup battery and verify that relays (if fitted) work properly.
This test is only available for motorized readers with CROPF.
7.2.13 Smart Card Stage

Move the card under smart card reader head and bring reader contacts down to the card.
This test is only available for readers with Smart/EMV.
7.2.14 Smart Card Reset

Apply power to the smart card as required by ISO-7816 and EMV specifications, then receive
and display card’s ATR (Answer-To-Reset).
7.2.15 Smart Card Release

Raise reader contacts and move the card out of smart card reader head.
7.2.16 Initialize SCIF

Reset Smart Card Interface. Power is removed from reader contacts, stopper pin solenoid is
deactivated.
7.2.17 SCIF Solenoid

Check Stopper Pin and Contacts solenoids operate properly by switching them ON/OFF.
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For DASH and USB DIP readers this test exercises card latch solenoid. For DASH reader a card
must be inserted in the reader for this test to run. This test does not report any errors and
requires visual observation.
7.2.18 SCIF Identify

Display Smart Card Interface EPROM ID and power supply info.
7.2.19 CIM Verify

Perform CIM/MM card verification. This test must follow Read ISO Track 3 otherwise “Out of
sequence” error may occur. The “CIM/MM test card” feature must be set to “OFF” before
inserting a card for this test. It is recommended using Run-To-Run 2 or Run-To-Run 3 instead
to maintain correct sequence of tests.
This test only checks that verification procedure can be performed; it does
not fail if the card does not actually pass verification.
This test is only available for motorized readers with CIM/MM.
7.2.20 CIM Turnaround

Perform CIM/MM module communication turnaround test. This test can be also run with
turnaround plug connected instead of real CIM/MM module.
7.2.21 CIM Self-Test

Perform CIM/MM module self-test. This test does not require any card to be inserted in
reader.
7.2.22 CIM Service Test

Perform CIM/MM module service test. This test requires special CIM/MM test cards
(numbered T-1 to T-11). The “CIM/MM test card” feature must be set to “ON” before inserting
a card for this test. It is recommended to use Run-To-Run 4 instead to maintain correct
sequence of tests.
7.2.23 Run To Run Sequence 1

The following sequence is executed for motorized readers:
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• Enter Card
• Capture Card
The following sequence is executed for manual insertion readers:
• Enter Card (insert/remove or swipe card)

• Read ISO Tracks 1/2/3

• Shutter Test
• Enter Card
• CIM Verify
• Smart Card Stage
• Smart Card Reset
• Smart Card Release
• Write ISO Track 3
• Eject Card
• Capture Card
The following sequence is executed for manual insertion readers with latch:
• Enter Card (insert and latch card)

• Eject Card
This sequence is not available for manual insertion readers without latch.

• Enter Card
• CIM Verify
• Eject Card
The following sequence is executed for manual insertion readers with latch:
• Enter Card (insert card without latch)
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• Read ISO Tracks

• Eject Card
This sequence is not available for manual insertion readers without latch.

The following sequence is executed:
• Set “CIM/MM test card” feature

• Enter Card
• CIM Service Test
• Eject Card
This sequence is only available for motorized readers with CIM/MM.

• Enter Card (insert/remove or swipe card for manual readers)

• Shutter Test
• CIM Verify
• Eject Card
• CIM Turnaround
• CIM Self-Test
• Initialize SCIF
• SCIF Solenoid
• Enter Smart Card (insert and latch card for manual readers)
• Eject Smart Card
• Relay and Battery Test
Confidence test report also includes firmware version (IMCRW only) and other reader specific
details.
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7.3 Anti-Skimmers
ATMdesk supports the following variants of Anti-Skimmers:
• Skimming Protection Solution for IMCRW on SelfServ ATMs

• Skimming Protection Solution for IMCRW on Personas ATMs
• Skimming Protection Solution for DIP reader on SelfServ ATMs
Skimming Protection Solution (SPS) is also known as Intelligent Fraud Detection 2 (IFD2) or
Anti Skimming Module (ASM).
7.3.1 Identify
Display device information such as device variant, serial number and version information.
7.3.2 Set Features

Configure jammer activation parameters:
• Jammer Sensitivity - amount of capacitive sensor drift that causes jammer activation.
Valid range is 50-1000 (the less the value the more sensitive it is).
• Jammer Timeout - amount of time in seconds the jammer remains activated. Valid
range is 1-10.
Configured settings are persistent and retained during power-downs. However, ATM Platform
(Aptra) always writes their own values as configured by SysApp menus; therefore settings
configured by ATMdesk should be considered temporary and valid only while device is
operated by ATMdesk.
7.3.3 Rebaseline
Calculate current capacitive sensor “zero level” (baseline) and write it to the calibration file on
the ATM HDD.
This value will be eventually used to detect environmental changes to the card entry area
(skimmers, foreign objects and so on). Therefore the card entry area must be it its
“operational” configuration before commencing this test. In particular, the following must be
ensured:
• Fascia is closed and aligned and all devices surrounding card reader (e.g. receipt
printer) are racked in, including card reader itself.
• All cables are correctly attached and aligned.
• There are no modifications to the card reader entry slot (no skimmers or other
fraudulent devices are installed).
• There are no foreign objects in or near card entry slot.
• There are no persons near card entry slot (e.g. no hand is approaching)
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Measured baseline needs to be written to a file on the ATM HDD for future use by ATM
Platform (Aptra). It is therefore mandatory that ATMdesk is run on an ATM with Aptra
currently installed on the HDD and that HDD is accessible (i.e. not encrypted).
7.3.4 Sensor Status

Display current status of all SPS sensors:
• Drill mat state (intact/penetrated)

• Cabinet door state (open/closed)
• Jammer state (on/off)
• Jammer alert status
• Metal/magnet detection status
• IMCRW width/shutter switch transition status
• Capacitive sensor measured level
Jammer and metal/magnet detection are only available on SPS variants for IMCRW (Personas
or SelfServ).
Jammer can be activated by approaching hand or other object; when active, an audible tone
can be heard.
Jammer alert can be triggered by inserting metal or magnet in the card entry slot.
7.3.5 Test Jammer

Activate jammer for about one second and display detection results (alert, metal/magnet).
When jammer is active, an audible tone can be heard.
This test is only available for SPS variants for IMCRW (Personas or SelfServ).
7.3.6 Test Trigger 1

This test requires trigger test tool (NCR part number 445‐0738402 for SelfServ IMCRW or 445-
0740456 for Personas IMCRW). When prompted, insert the tool into the card slot in position
1 (magnet) so that number “1” mark remains visible when the tool is fully inserted. Remove
the tool when prompted. The detection results are displayed.

0740456 for Personas IMCRW). This test performs like “Test Trigger 1” but the tool should be
inserted in the card slot in position 2 (metal).
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0743656 for SelfServ DIP). This test performs like “Test Trigger 1” but the tool should be
inserted in the card slot in position 3 (“unusual object”) for IMCRW or placed over the bezel
for DIP.
This test is only available for SPS variants for SelfServ (IMCRW or DIP).
7.3.9 Width Switch Harness

When prompted, insert a card into the card slot until it touches the shutter (note that the
shutter will NOT open). Remove the card when prompted. The width switch signal detection
by SPS is verified.
This test is only available for SPS variants for IMCRW (Personas or SelfServ). Additionally, the
card reader itself must be connected and powered on.
7.3.10 Shutter Switch Harness

Card Reader shutter is activated and the shutter switch signal detection by SPS is verified.
This test is only available for SPS variants for IMCRW (Personas or SelfServ). Additionally, the
card reader itself must be connected and powered on.
7.3.11 Run To Run Sequence

• Sensor Status
• Test Jammer
• Test Insert 1
• Test Insert 2
• Test Insert 3
• Width Switch Harness
• Shutter Switch Harness

• Sensor Status
• Test Jammer
• Width Switch Harness
• Shutter Switch Harness
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7.4 Cash Dispensers

ATMdesk supports the following variants of Cash Dispensers:
• SDC Cash Dispensers (56xx/IE/Enhanced/ASIC)

• SDC Cash Dispensers with Encryption Enhancement (PDEE)
• SDC New Cash Dispensers (P86/NID/NID2)
• SDC New Cash Dispensers with Encryption Enhancement (PDEE)
• SDC Spray Cash Dispenser on 5870 (Bantam)
• RS232 Spray Cash Dispenser on 53xx (Hawk)
• RS232 Spray Cash Dispenser with Encryption Enhancement (SDEE)
• USB S1 Cash Dispenser
• USB S1 Cash Dispenser with Encryption Enhancement
• USB S2 Media Dispenser
When dispenser diagnostics menu or confidence test menu is entered for the first time, secure
connection is established (PDEE/SDEE and USB dispensers only). This may require proof of safe
access by opening safe door and reinserting a cassette and/or purge bin and/or toggling
security switch as prompted; failure to do so within permitted time will leave dispenser
unconnected. Unconnected dispenser allows only limited set of tests.
Dispense, Stack and Present tests require proof of safe access by opening safe door and
reinserting a cassette and/or purge bin and/or toggling security switch as prompted; failure to
do so within permitted time will disallow the test. If safe access is proven prior to entering the
test (e.g. while establishing secure connection), this may suffice for some dispensers.
Dispense, Stack and Present tests are not available if your USB key is in Safe Mode (see [5.4]).
Extended cassette types are supported if the dispenser recognizes them. However, for most
dispensers only 4 groups of cassette tallies can be maintained by the ATM at a time (known as
“virtual” cassette types). When introducing cassette type not previously used in an ATM, the
tallies may become invalid and should be discarded or cleared.
Most ATMs are equipped with interlock on the dispenser racks, disconnecting AC power when
dispenser is pulled out from the safe. The interlock must be closed manually when dispenser
is tested out of the safe.
S2 media dispenser does not store bill parameters in NVRAM. These parameters are lost on
every power-up and must be manually entered through LEARN menu. You must enter at least
some nonzero singularity values otherwise an attempt to learn bills will fail. If you reboot the
ATM without powering off the dispenser, then parameters set by ATM platform will remain in
memory and can be used by ATMdesk.
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7.4.1 Identify
Display firmware version numbers, dispense protection level (SDC/RS232/USB or
Logical/Physical) and encryption type (standard/enhanced) where applicable.
This test is only available for PDEE/SDEE and USB dispensers.
7.4.2 Clear
Move any bills left in the dispenser transport into the purge bin (reject area in S2 dispenser)
and clear any other error condition.
7.4.3 Clear to Retract

Move any bills left in the dispenser transport into the retract area of purge bin and clear any
other error condition.
This test is only available for S2 dispenser.
7.4.4 Cassettes Status

Display type and state of each cassette installed in each pick module. A cassette can be in one
of the following states:
• OK – Cassette installed and is not low on bills.

• Near Empty – Cassette installed but is low on bills.
• Empty – Pick failure condition was detected while cassette was low on bills.
• Fatal – Too many failures or bill parameters for this cassette are not set.
• Not Installed – No cassette installed in the pick module.
7.4.5 Set Notes

Set number of bills to be picked from each cassette type installed for future Dispense and
Stack tests. By default 5 bills are set for each cassette type.
7.4.6 Dispense
Dispense bills (as set by Set Notes) from each cassette type installed, equivalent to Stack and
Present in one operation.
This test is not available if the Key Device was configured in Safe Mode.
7.4.7 Stack
Pick bills (as set by Set Notes) from each cassette type installed and stack them for
presentation.
This test is only available for stacking dispensers.
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7.4.8 Present
Open the shutter and move previously stacked bills to the exit slot where they can be
removed; the bills are expected to be taken within 15 seconds.
7.4.9 Learn Bills

Learn bill parameters (size and singularity) or enter them manually. Bill presentation order can
be also changed from this menu.
Current bill sizes, singularities and presentation order are shown on the screen for all installed
cassette types.
To learn bill parameters automatically select a cassette type or select “All Cassettes”.
Uninstalled cassette types are skipped; for installed cassette types you will be asked for
number of bills to pick (by default 40 for stacking dispensers and 70 for spray dispensers).
To enter bill parameters manually select appropriate menu item. You will be asked for size
and singularity values for all supported cassette types; you can press Enter to keep current
values which you don’t want to change.
New bill sizes, singularities and bill presentation order will be displayed on the screen but not
saved until you exit the Learn Bills menu. On exit a prompt will displayed to confirm saving of
modified parameters.
7.4.10 Self-Test
Pick one bill from each cassette installed and move them to the purge bin. Exit Shutter (on
stacking dispensers) and Divert Gate (on spray and S2 dispensers) tests are also executed.
On S2 dispenser Clamp, Carriage, Pick Arm and Pick Valve tests are executed too.
7.4.11 Sensor/Switch Status

Display state of all available dispenser sensors.
7.4.12 Sensor Analogue Readings

Similar to Sensor/Switch Status but sensor analogue values are returned instead of
clear/blocked state.
This test is only available for spray dispensers and S2 dispenser.
7.4.13 Sensor Blocked Thresholds

Similar to Sensor/Switch Status but sensor threshold values are returned instead of
clear/blocked state.
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7.4.14 Main Motor Test

Run main AC transport drive motor for several seconds.
This test is not available for S2 dispenser.
7.4.15 Single Note Transport Test

Run the SNT and verify its operation.
7.4.16 Presenter Bill Drive Test

Run presenter bill drive in two speeds (fast and slow) in forward and backward directions.
On S2 dispenser the bill drive (carriage belts) is exercised at every carriage position (present,
retract, reject).
7.4.17 Presenter Clamp Test

Move presenter clamp to home position if it’s not at home; then move it to the present
position and back to the home position.
On P86/NID and USB dispensers the bill alignment mechanism also checked. It is moved to
home position if it’s not at home; then it’s moved to the smallest bill position and back to the
home position.
7.4.18 Presenter Carriage Test

Move carriage to present, retract, reject and back to home position.
7.4.19 Presenter Clamp Motor Test

Move carriage away from home and exercise clamp motor (without actually moving the
clamp).
7.4.20 Exit Shutter Test

Open exit shutter and verify shutter sensors indicate opened; then close the shutter and verify
shutter sensors indicate closed.

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7.4.21 Divert Gate Test

Open divert gate and verify gate sensors indicate opened; then close the gate and verify gate
sensors indicate closed.
7.4.22 Media Deflector Test

Extend media deflector and verify deflector sensors indicate extended; then retract the
deflector and verify deflector sensors indicate retracted.
7.4.23 Pick Valve Test

Activate main motor and the pick valve of selected pick module. All currency cassettes (except
for S2 dispenser) must be removed before executing this test. This test does not report any
errors and requires visual observation and (for S2 dispenser) analyzing measured vacuum
data.
On S2 dispenser additional option is offered to perform the test with or without pressurizing
vacuum system. Without pressurizing only the valve solenoid is exercised; with pressurizing
the test is executed in three stages: creating vacuum, retaining vacuum (valve closed) and
discharging vacuum (valve open). A further option allows keeping pick arm on the media; in
this case the vacuum should be only partially discharged on the last stage.
7.4.24 Pick Arm Test

Move the pick arm of selected pick module to each of 4 positions and back to home. CIC sensor
values and arm position in degrees are reported.
7.4.25 Guidance Lights Test

Blink all three guidance lights (red, amber and green) until a key is pressed.
7.4.26 Calibrate and Configure

Reconfigure dispenser and recalibrate mechanism sensors after a field replaceable unit (FRU)
or control board replacement. Additional options are offered to perform
configuration/calibration on presenter unit (presenter or its part replaced); on pick units (pick
units added/removed or replaced); and on Single Note Transport (SNT replaced).
There must be no media items anywhere in the transport as currently measured sensor levels
are taken as their base reference.
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7.4.27 Prepare for Shipment

Set moving parts of the mechanism to safe positions for shipment.

• Clear
• Presenter Bill Drive
• Presenter Clamp
• Exit Shutter and/or Divert Gate
• Self-Test
• Dispense
• Clear

• Clear
• Dispense (skipped in Safe Mode)
• Clear


• Presenter Clamp

• Check Interlock
• Clear
• Presenter Clamp
• Exit Shutter and/or Divert Gate
• Self-Test
• Dispense
• Clear
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7.5 Envelope Depositories

ATMdesk supports the following variants of Envelope Depositories:
• SDC Envelope Depository (Dual-Processor/Single-Processor)

• SDC Envelope Depository with Dispenser Option (PPD-EDO)
• USB Envelope Dispenser and Depository
If Envelope Dispenser is present (as a separate unit or as an integral part of the depository),
then Envelope Dispenser tests will be offered in a separate menu (see [7.6]).
7.5.1 Deposit and Print Data

Open the shutter and wait user to enter an envelope; envelope is expected within 15 seconds.
Once envelope is inserted, the ASCII characters “LDTX” are printed on it 20 times and the
envelope is transported to the depository bin.
7.5.2 Deposit and Print Serial Number

Once envelope is inserted, 4-digits Serial Number is printed on it and the envelope is
transported to the depository bin. Serial Number is not incremented during this test.
7.5.3 Print and Return

Once envelope is inserted the text “TEST PRINT” is printed on the envelope and the envelope
is transported back to the entry slot.
This test is only available for USB depositories.
7.5.4 Clear to Bin

Drive the transport to move any possibly present envelope to the depository bin.
7.5.5 Clear to Entry

Open the shutter and drive the transport to move any possibly present envelope to the entry
slot.
7.5.6 Clear Print Head

Exercise the depository’s print head cleaning mechanism.
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7.5.7 Shutter Test

Open the shutter and verify shutter switch indicating opened; then close the shutter and verify
shutter switch indicating closed.
7.5.8 Sensor Test

Report the status of each of the device sensors.

• Clear to Bin
• Shutter Test
• Deposit and Print Serial Number

• Clear to Bin
• Shutter Test
• Deposit and Print Serial Number
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7.6 Envelope Dispensers

ATMdesk supports the following variants of Envelope Dispensers:
• SDC Motorized Envelope Dispenser

• SDC Envelope Depository with Dispenser Option (PPD-EDO)
• USB Envelope Dispenser and Depository
Envelope Dispenser is an optional unit for Envelope Depository and can only be tested when
its Envelope Depository is present.
7.6.1 Present
Present one envelope at the exit slot for removal.
7.6.2 Retract
Move the envelope from exit slot inside until it clears the exit sensor.
7.6.3 Sensor Status

Display state of following sensors:
• Bin low sensor

• Exit sensor
• Timing disk sensor
7.6.4 Anti-Fish Solenoid

Activate device anti-fish solenoid.
This test is only available for USB dispensers.

• Sensor Status
• Present
• Retract

• Sensor Status
• Present
• Retract
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7.7 Bunch Note Acceptors

ATMdesk supports the following variants of Bunch Note Acceptors:
• RS232 BNA-1 (Glory UD-10 / UD-40 / UD-50)

• RS232 BNA-2 (Glory UD-600 / UD-686)
• USB BNA-3 (Glory UD-700)
Most ATMs are equipped with BNA interlock, which disconnects BNA power supply completely
when safe door is opened and/or BNA is pulled out from the safe. The interlock is typically
located near BNA racks and must be closed manually when safe door is opened and/or BNA is
pulled out from the safe. Because all power is disconnected by the interlock, the BNA will be
effectively switched OFF and will not be discovered by ATMdesk if interlock is not closed.
7.7.1 Identify
Display information about device type and firmware version.
7.7.2 Accept
Enable BNA for bills entry. A bunch of bills is expected to be inserted within 15 seconds.
Recognized bills stay in the escrow; recognition results are displayed.
Unrecognized bills (if any) are automatically ejected and a prompt to take them is displayed.
7.7.3 Encash
Move escrowed bills into the deposit cassette.
7.7.4 Force Encash

Move all bills which may be left in transport (including escrow) into the deposit cassette.
7.7.5 Refund
Eject escrowed bills at refund slot and display a prompt to take them.
7.7.6 Force Refund

Eject all bills which may be left in transport (including escrow) at refund slot and display a
prompt to take them.
7.7.7 Status Request

Display status of the escrow unit (number of notes held and their denominations).
7.7.8 Report Definitions

Display list of currency denominations currently configured (enabled) in the BNA.
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7.7.9 List Templates

Display list of currency templates currently present (loaded) in the BNA.
This test is only available for UD-686 and UD-700.
7.7.10 Shutter Test

Open the BNA shutter for 3 seconds and then closes it. The BNA MEI indicator does not
operate during this test.
7.7.11 Retract
Eject escrowed bills at refund slot, wait 2 seconds and retract them into the capture bin.
7.7.12 Force to Capture Bin

Move all bills which may be left in transport (including escrow) into the capture bin.
7.7.13 Synchronize
Current PC time is stored into the BNA.
7.7.14 Sort to Front Cassette

Select front cassette as the destination deposit bin for encash.
This selection is only available for UD-50, UD-686 and UD-700.
7.7.15 Sort to Rear Cassette

Select rear cassette as the destination deposit bin for encash.
This selection is only available for UD-50, UD-686 and UD-700.

• Status Request
• Accept
• Refund

• Status Request
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• Force Encash
• Accept
• Refund
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7.8 Bunch Note Recyclers

ATMdesk supports the following variants of Bunch Note Recyclers:
• USB GBNA/GBRU (Fujitsu G610)

• USB GBNA/GBRU (Fujitsu G610) with Encryption Enhancement (GBEE)
• USB BRM (Glory BRM-10)
When recycler diagnostics menu or confidence test menu is entered for the first time, secure
connection is established (GBEE and BRM devices only). This may require proof of safe access
by opening safe door and racking/opening the module and/or pressing security switch as
prompted; failure to do so within permitted time will leave recycler unconnected.
Unconnected recycler allows only limited set of tests.
Dispense, Stack Present and Test Cash Units tests require proof of safe access by opening safe
door and racking/opening the module and/or pressing security switch as prompted; failure to
do so within permitted time will disallow the test. If safe access is proven prior to entering the
test (e.g. while establishing secure connection), this may suffice for some recyclers.
Dispense, Stack, Present and Test Cash Units tests are not available if your USB key is in Safe
Mode (see [5.4]).
GBNA/GBRU keep cassettes configuration (association between cassette IDs and note
denominations) and decide on bill sorting internally. An encash operation automatically stores
escrowed bills to their correct destination cassettes/bins. A stack operation is performed by
denominations and automatically picks bills from correct cassettes.
BRM does not keep cassettes configuration and does not decide on bill sorting internally. An
encash operation requires PC control to store each escrowed bill to correct destination.
Currently all escrowed bills are stored to one selected cassette; therefore, be careful to select
right cassette and to make sure all escrowed bills are of the same denomination, suitable for
selected cassette. A stack operation is performed by cassettes (much like for cash dispensers).
7.8.1 Identify
Display device information such as:
• Device type
• Sub-module (acceptor, BV, cassettes) type and IDs
• Firmware versions
• BV template versions
7.8.2 Report Definitions

Display list of currency denominations defined by currently loaded BV template.
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7.8.3 Configure Cassettes

Display and edit current cassette configuration. Cassette priority and ECB6 mode can be also
changed from this menu.
This test is only available for GBNA/GBRU.
Normally for GBNA/GBRU installed and operated in an ATM in the field these settings are
loaded by ATM Platform/Application and need not be changed. However, this menu can be
useful when testing standalone GBNA/GBRU in the workshop.
For every cassette position (1-4) the following information is displayed:
• Cassette type (Deposit or Recycle)

• Cassette ID as set by cassette magnets (0-15)
• Denomination(s) assigned for this cassette position.
GBNA/GBRU handles cassettes by their positions, NOT by their IDs. Each position can be
assigned zero, one or more denominations to deposit and/or dispense. Only recycle type
cassettes assigned exactly one denomination can be used to dispense bills. Different bill
generations/publications (e.g. all variants of $20 bills) are considered one denomination and
can be mixed in the same recycle cassette.
There are 3 special “denominations” which can be assigned in addition to currency

denominations defined by currently loaded template:
• SUSPECT – for depositing suspected bills (ECB6 mode only)

• DAMAGED – for depositing damaged bills
• TEMPORARY – for reconciliation, not used by ATMdesk
Cassette priority is used for the following purposes:
• When depositing bills, if there is more than one cassette accepting given
denomination, these cassettes are tried in order of their priorities. First available (e.g.
not full) cassette will be the one to store the bill to.
• When dispensing bills, if there is more than one recycle cassette with given
denomination, these cassettes are tried in order of their priorities. First available (e.g.
not empty) cassette will be the one to pick the bill from.
• When dispensing bills, different denominations are picked in order of their cassette
priorities. Is therefore possible to set up bill presentation order so that bigger notes
are dispensed first and go to the bottom of the bunch presented.
ECB6 mode (named after Article 6 of European Central Bank (ECB) Council Regulation
1338/2001) enables detection of counterfeit and suspected bills if the template currently
loaded in the GBNA/GBRU supports such detection.
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(Aptra) always writes their own values as configured by SysApp menus and ATM Application;
therefore settings configured by ATMdesk should be considered temporary and valid only while
device is operated by ATMdesk.
7.8.4 Cassettes Status

Display type, ID and state of each cassette installed in each pick module. A cassette can be in
one of the following states:
• OK – Cassette installed and is neither low/empty nor full.

• Low – Cassette installed but is low on bills.
• Empty – Cassette installed but is empty.
• Near full – Cassette installed but is almost full.
• Full – Cassette installed but is full.
• Removed – No cassette installed in this position.
• Unclear – Cassette is just installed and the status is not yet determined
• Error – Cassette installed incorrectly
7.8.5 Escrow Status

Display pocket and escrow status and last bill validation data (category, denomination, serial
number and movement direction for each bill) reported during recent accept/stack operation.
Bill validation data is persistent and can be used to determine escrow contents after power-
down.
This test is only available for BRM.
7.8.6 Clear
Reset the device and clear transport. All notes found in transport are moved to reject area
(GBRNA/GBRU) or to first available upper/lower exception bin (BRM).
7.8.7 Clear To
Reset the device and clear transport. All notes found in transport are moved to capture area
(GBNA/GBRU) or to selected cassette/bin or pocket (BRM). A prompt to select clear
destination is shown before the test.
This test is only available for BRM and for GBNA/GBRU with removable (3-area) bin.
7.8.8 Accept
Enable device for bills entry. A bunch of bills is expected to be inserted within 15 seconds.
Inserted bills are sorted according to their validation results.
For GBNA/GBRU:
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• Genuine and unfit (damaged) bills go to escrow.

• Suspected bills in ECB6 mode go to escrow; in non-ECB6 mode they are considered as
unrecognized.
• Counterfeit bills in ECB6 mode go to counterfeit area; in non-ECB6 mode they are
considered as unrecognized.
• Unrecognized bills are automatically ejected and a prompt to take them is displayed.
For BRM:
• All bills except unrecognized (genuine, unfit, suspected and counterfeit) go to escrow.
• Unrecognized bills can be either moved to escrow or automatically ejected. A prompt
to select unrecognized bills destination (escrow or pocket) is shown before the test.
If ejected (unrecognized) bills are not taken within 15 seconds, they are retracted into reject
area (GBNA/GBRU) or remain in the pocket with shutter closed (BRM).
Recognition results and location of bills are displayed.
7.8.9 Encash
Move accepted bills from escrow to the cassettes.
For GBNA/GBRU bills are re-validated and sorted according to their denominations and
priorities:
• Genuine bills go to cassette of corresponding denomination if configured, otherwise

to reject area.
• Damaged bills go to DAMAGED cassette if configured, otherwise to reject area.
• Suspected bills in ECB6 mode go to SUSPECTED cassette if configured, otherwise to
reject area; in non-ECB6 mode they go to reject area.
• Counterfeit bills in ECB6 mode go to counterfeit area; in non-ECB6 mode they go to
reject area.
• Unrecognized bills go to reject area.
For BRM all bills are moved to the same cassette. A prompt to select destination cassette is
shown before the test.
CAUTION: When running this test on a BRM, make sure destination

cassette is suitable for denominations stored in escrow.
Recognition results and location of bills are displayed.
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7.8.10 Refund
Move previously accepted bills from escrow to the exit slot where they can be removed. If
presented bills are not taken within 15 seconds, they are retracted into reject area
(GBNA/GBRU) or remain in the pocket with shutter closed (BRM).
7.8.11 Set Notes

Set number of bills of each denomination (GBRU) or cassette position (BRM) configured to be
picked for future Dispense and Stack tests. By default, 5 bills are set for each denomination or
cassette position.
This selection is only available for BRM and GBRU.
7.8.12 Dispense
Dispense bills (as set by Set Notes) from each cassette type installed, equivalent to Stack and
Present in one operation.
This test is only available for BRM and GBRU.
7.8.13 Stack
Pick bills (as set by Set Notes) from each cassette type installed and stack them in escrow for
presentation.
7.8.14 Present
Move previously stacked bills from escrow to the exit slot where they can be removed. If
presented bills are not taken within 15 seconds, they are retracted into reject area.
This test is only available for GBRU.
7.8.15 Test Cash Units

Picks one bill of each available denomination (GBRU) or one bill from each cassette position
(BRM), move picked bills to the pre-acceptor (GBRU) or escrow (BRM) and then return them
back to cassettes.
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7.8.16 Sensor Status

Display information about current state of each of the device sensors.
7.8.17 Shutter Test

Open exit shutter and verify shutter sensors indicate opened; then close the shutter and verify
shutter sensors indicate closed. Media Entry Indicator is lit on while shutter is open
(GBRU/GBNA).
7.8.18 Transport Motors Test

Exercise motors and mechanical parts of the transport. There must be no bills anywhere in the
transport.
7.8.19 Feed Motors Test

Exercise motors of the feed unit.
7.8.20 Escrow Drum Test

Exercise escrow drum motors. The escrow must be empty.
7.8.21 Cassette Motors Test

Exercise all the cassette motors. All cassettes must be either empty or removed.
7.8.22 3-Way Motor Test

Exercise 3-way separator motor.
7.8.23 Divert Gates Test

Exercise divert gates in the transport.
7.8.24 Centralization Motors Test

Exercise motors of the centralization unit.
This test is only available for BRM with centralization unit installed.
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7.8.25 Guidance Lights Test

Blink all three guidance lights (red, amber and green) in all three groups (upper, intermediate
and lower) until a key is pressed.
7.8.26 Read Camera Image

Take picture of the bunch in the pocket area and display the image on the screen for up to 10
seconds or until a key is pressed.
Please note than no analyze for foreign object on the picture is performed, the image is simply
displayed as it was received from the device.
This test is only available for BRM with pocket camera option installed.
7.8.27 Metal Detect

Enable device for bills entry. A bunch of bills is expected to be inserted within 15 seconds.
Inserted bills are checked for presence of metal objects.
Once completion, the shutter is opened again, and the bills are presented for removal.
This test is only available for BRM with pocket metal detection option installed.
7.8.28 Check BV Calibration

This test requires BV test note (NCR part number 009-0020816). When prompted, insert the
test note making sure that the side with the NCR part number is facing upwards.
When calibration is successfully passed, the test note stays in the escrow. When calibration
failed, the note is ejected and appropriate message is displayed. You may need to repeat
calibration several times as prompted.
This test is only available for GBNA/GBRU.
7.8.29 Calibrate and Configure

Reconfigure recycler and recalibrate mechanism sensors after a field replaceable unit (FRU)
or control board replacement. Additional options are offered to perform
configuration/calibration on upper/intermediate/cassette transport and on
centralization/bridge unit.
There must be no media items anywhere in the transport as currently measured sensor levels
are taken as their base reference.
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7.8.30 Replace Pocket Guide

Move the pocket stages and expose pocket guide mounting screws for easy pocket guide
replacement.
7.8.31 Save Device Logs

Saves device logs, statistics and BV information to a removable USB drive (to USB key).
7.8.32 Deposit Run To Run Sequence 1

• Cassettes Status
• Accept
• Refund
7.8.33 Deposit Run To Run Sequence 2

• Accept
• Encash
7.8.34 Dispense Run To Run Sequence

• Clear
• Shutter Test
• Test Cash Units
• Dispense
• Clear

• Clear
• Shutter Test
• Accept
• Refund
• Test Cash Units
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7.9 Cheque Processing Modules

ATMdesk supports the following variants of Cheque Processing Modules:
• USB Document Processing Module (Sankyo IST-300 USB DPM)

• USB Cheque Processing Module (iTran-1000 CPM-2 / CPM-3)
• USB Cheque Processing Module (iTran-1000 CPM-4)
• USB Scalable Cheque Processing Module (SCPM)
• USB Scalable Deposit Module (SDM) with IBVM and DVM validators
• USB Scalable Deposit Module 2 (SDM2) with DVM validator
7.9.1 Identify
Display device information such as (depending on device type):
• Device type (CPM2/CPM3/CPM4/SCPM/SDM/SDM2/UDPM)

• Infeed type
• Bin module type and number of bins
• Endorser Printer presence
• Escrow/Rebunch Module (ERBM) presence
• Serial numbers of various device modules
• Hardware IDs of various device modules
• Software IDs of various device modules
7.9.2 Scan Document

Enable the device for document entry. A document or bunch of documents is expected to be
inserted within 15 seconds.
If a document is already inside, then for a single-feed device it will be re-scanned; for a multi-
feed device (SCPM or SDM/SDM2 with ERBM) more document(s) are expected to be inserted.
For SDM/SDM2 currency and value for each detected banknote will be displayed.
7.9.3 Eject
Open the shutter and move the document to the entry slot for removal. The document is
expected to be removed within 15 seconds.
For a multi-feed device (SCPM or SDM/SDM2 with ERBM), all cheques currently present in
Infeed, Main Transport and Rebunch Module are ejected in that order. Every presented
document or bunch of documents is expected to be removed within 15 seconds.
Before ejecting from rebunch, one cheque is moved there from escrow (if escrow is not
empty). Please note that the eject test does not attempt to return all cheques from escrow
via rebunch due to uncertainty of remaining rebunch capacity. If you need to return all
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cheques from the escrow, first perform REBUNCH test manually until escrow is empty or
rebunch is full.
7.9.4 Endorse
Take one cheque from the transport (or one cheque from the escrow for SCPM or SDM/SDM2
with ERBM) and print with “ABCD…WXYZ” on the rear of the cheque.
For CPM2/3/4 the cheque then remains in the transport; for SCPM and SDM/SDM2 it is moved
to capture bin 1.
This test is not available for UDPM.
7.9.5 Capture to Bin 1

Move the document from the transport to the Main Bin. It is the only bin (for open bin
module), stacking bin (for stacking bin module) or the largest bin (for powered pocket bin
module). For SDM/SDM2 it is the cheque bin.
For a multi-cheque device (SCPM with ERBM), one cheque from Main Transport, Escrow or
Infeed is captured by trying the modules in that order; operation stops as soon as first cheque
is captured.
For SDM/SDM2 one cheque from Escrow is captured.
Please note that the capture test does not attempt to capture all cheques from anywhere in
the transport. If you need to do so, perform CAPTURE ALL or CLEAR test.
7.9.6 Capture All to Bin 1

Same as Capture to Bin 1 but moves all documents from escrow to Cheque Bin.
This test is only available for SDM/SDM2.

Same as Capture to Bin 1 but moves the document to the Reject Bin (Cash Bin for SDM/SDM2).
This test is only available for stacking and powered pocket bin modules.
7.9.8 Capture All to Bin 2

Same as Capture to Bin 1 but moves all documents from escrow to Cash Bin.

Same as Capture to Bin 1 but moves the document to the Auxiliary Bin.
This test is only available for three-bin powered pocket bin modules.
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7.9.10 Capture to Retract Bin 1

Same as Capture to Bin 1 but moves the document to the Retract Bin 1.
7.9.11 Capture to Retract Bin 2

Same as Capture to Bin 1 but moves the document to the Retract Bin 2.
7.9.12 Rebunch
Move one document from the escrow to the rebunch.
This test is only available for SDM/SDM2 or SCPM with ERBM.
7.9.13 Rebunch All

Same as Rebunch but moves all documents from escrow to the rebunch.
7.9.14 Clear
Move all documents from anywhere in the transport to the Reject Bin (bin 2), if present,
otherwise to bin 1. For SDM/SDM2 documents will be transported to Retract Bin 1.
For a multi-feed device (SCPM or SDM/SDM2 with ERBM), all cheques from Main Transport,
Escrow and Infeed are captured in that order.
For SCPM (but not SDM/SDM2) cheques already stacked in the rebunch cannot be captured;
if the rebunch is not empty, the test will fail after clearing all other transport areas. If you need
to clear cheques from rebunch, perform EJECT test.
For SDM/SDM2 cheques from rebunch are first moved to escrow via infeed and then cleared
from there.
7.9.15 Sensor Status

Display current status of device sensors.
7.9.16 Sensor Thresholds

Display analogue readings, effective LED DAC level and max allowed LED DAC level for all
deskew/track sensors (DSn/TSn). Sensor status is shown as “failed” if sensor level does not
reach minimum threshold even with LED level set to maximum. The status is shown as “dirty”
if sensor level can only reach minimum threshold with LED level set well above maximum
threshold.
This test is only available for SDM2.
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7.9.17 Read Front Image

Read scanned image data of the front side of the document and display picture on the screen
for up to 10 seconds or until a key is pressed.
For a multi-feed device (SCPM or SDM/SDM2 with ERBM), the image of the last scanned
cheque is displayed.
Please note than orientation detection is not performed, misoriented documents are not
rotated and the image is displayed exactly as inserted and scanned.
7.9.18 Read Rear Image

Same as Read Front Image but reads and displays rear side of the document.
7.9.19 Read MICR Codeline

Read scanned magnetic data and perform codeline recognition. For each character the
recognition confidence level is also displayed (‘9’ – best quality, ‘0’ – worst quality).
Unrecognized characters are shown as ‘-’.
Only E13B font is supported by ATMdesk at this time.
Please note that codeline recognition is done in software and therefore decoding results and
misread ratio produced by ATMdesk may differ from what would be produced by ATM
software.
Please also note that ATMdesk makes no attempt to compensate for poor quality MICR data
or misoriented cheques by applying any OCR-related technologies. Doing so would simply
conceal possibly malfunctioning MICR hardware.
7.9.20 Reset
Re-initialize device; this is also known as “Device Integrity Test”.
7.9.21 IBVM/DVM Reset/Integrity

Re-initialize IBVM or DVM module.
7.9.22 Infeed Reset/Integrity

Re-initialize Infeed module.
This test is only available for SDM2.
7.9.23 ERBM Reset/Integrity

Re-initialize ERMB module.
This test is only available for SCPM or SDM with ERBM.
© 2005-2020 ATMdesk Page 75 of 95

7.9.24 SBIN Reset/Integrity

Re-initialize Stacking Bin module.
This test is only available for SCPM or SDM/SDM2 with Stacking Bin.
7.9.25 Shutter Test

Exercise facia shutter by trying to open and close it.
7.9.26 Solenoid Test

Exercise transport solenoids. This test does not report any errors and needs visual
observation.
7.9.27 Transport Motor Test

Exercise transport motors. This test does not report any errors and needs visual observation.
7.9.28 Feeder Cycle Test

Exercise feeder mechanism. This test does not report any errors and needs visual observation.
This test is only available for SCPM or SDM/SDM2 with ERBM.
7.9.29 Deskew Cycle Test

Exercise deskew mechanism. This test does not report any errors and needs visual
observation.
7.9.30 Endorser Cycle Test

Exercise endorser mechanism. This test does not report any errors and needs visual
observation.
7.9.31 List BV Templates

Display currency templates loaded into bill validator.

• Scan Document
• Read Front Image
• Read Rear Image
• Read MICR Codeline
• Rebunch All (SDM/SDM2 only)
• Eject
• Clear
© 2005-2020 ATMdesk Page 76 of 95


• Reset
• Scan Document
• Read Front Image
• Read Rear Image
• Read MICR Codeline
• Rebunch All (SDM/SDM2 only)
• Eject
• Clear
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7.10 Receipt and Journal Printers

ATMdesk supports the following variants of Receipt and Journal Printers:
• SDC Receipt and Journal Matrix Printers

• SDC Receipt and Journal Thermal Printers
• RS232 Journal Printer (Axiohm/TEC)
• RS232 Receipt Printer (Axiohm/TEC)
• RS232 60mm (Transportless) Receipt Printer
• USB Journal Printer
• USB Receipt Printer
• USB Receipt Printer with Capture
• USB Two-Side Receipt Printer
• USB LEAP (Mini) Receipt Printer
• USB LEO (Micro) Receipt Printer
7.10.1 Sensor Test

Display current state of printer sensors and switches.
7.10.2 Set Features

Configure various printer settings:
• Paper type (plain/black mark)
These settings are only available for USB receipt printers.
7.10.3 Print Quality

Print the following:
• LDTX pattern repeated 5 times double wide

• LDTX pattern repeated 10 times single wide
• Full character set single wide
On USB printers capable of printing graphics the text is followed by contrast verification bars
and a black verification bar.
On Two Side Thermal (2ST) receipt printers loaded with Two-Side paper the same picture is
printed on the back of the receipt. Each side is marked appropriately (“Side 1” or “Side 2”).
© 2005-2020 ATMdesk Page 78 of 95

On receipt printers the paper is cut at black mark or at configured length and the receipt is
delivered.
7.10.4 Print Alignment

Print a sequence of identical 40-character lines single wide to allow verification of line spacing
and alignment.
On USB printers capable of printing graphics a block of vertical black stripes is printed for the
same purpose.
On Two Side Thermal (2ST) receipt printers loaded with Two-Side paper the same picture is
printed on the back of the receipt. Each side is marked appropriately (“Side 1” or “Side 2”).
On receipt printers the paper is cut at black mark or at configured length and the receipt is
delivered.
7.10.5 Slew Test

Print LDTX pattern 10 times, slew nine lines and then print another 10 LDTX.
The paper is cut at black mark or at configured length and the receipt is delivered.
This test is only available for receipt printers.
7.10.6 Cut and Eject

Slew paper to the next black mark or configured length, cut the paper and deliver the receipt.
This test is only available for receipt printers.
7.10.7 Cut and Capture

Slew paper to the next black mark or configured length, cut the paper and move the receipt
into capture bin.
This test is only available for receipt printers with Capture.
7.10.8 Feed Motor Test

Run feed motor for several seconds. Paper must be removed from the printer before
executing this test. Additionally, on Axiohm thermal printers the mechanism must be open.
This test is not available for 60mm receipt printers.
7.10.9 Knife Test

Activate cut knife for a moment to verify its state. Paper must be removed from the printer
before executing this test.
This test is only available for receipt printers (except 60mm).
© 2005-2020 ATMdesk Page 79 of 95

7.10.10 Carriage Motor Test

Move carriage from home position and back to home position. Paper must be removed from
the printer before executing this test.
This test is only available for matrix printers.
7.10.11 Transport Forward Test

Run paper transport motor forward for several seconds. Paper must be removed from the
printer before executing this test.
This test is only available for receipt printers (except 60mm, LEAP and LEO).
7.10.12 Transport Reverse Test

Run paper transport motor backward for several seconds. Paper must be removed from the
This test is only available for SDC matrix receipt printers.
7.10.13 Take-up Spool Test

Run take-up spool for several seconds. Paper must be removed from the printer before
executing this test.
This test is only available for journal printers.
7.10.14 Reset
Clear FATAL printer condition and perform Print Quality test to check printer state.
This test is only available for SDC printers.

• Sensor Test
• Print Quality
• Print Alignment
• Cut and Eject
• Cut and Capture
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7.11 Statement Printers

ATMdesk supports the following variants of Statement Printers:
• SDC Thermal Statement Printer

• SDC Enhanced Thermal Statement Printer (SDC+)
• USB Statement Printer
• USB Two-Side Statement Printer
• USB Dual-Roll Statement Printer
• USB Fanfold Statement Printer
Each variant of the printer is supported with or without Buncher option.
7.11.1 Sensor Test

Display current state of printer sensors and switches.
7.11.2 Set Features

Configure various printer settings:
• Paper type (plain/black mark)
These settings are only available for USB printers.
7.11.3 Select Feeder

Set first or second roll feeder as the paper source for other tests.
This selection is only available for dual-roll printers.
7.11.4 Print Quality

Print the following:
• LDTX pattern repeated 5 times double wide

• LDTX pattern repeated 10 times single wide
• Full character set single wide
On USB printers capable of printing graphics the text is followed by contrast verification bars
and a black verification bar.
On Two Side Thermal (2ST) printers loaded with Two-Side paper the same picture is printed
on the back of the statement. Each side is marked appropriately (“Side 1” or “Side 2”).
© 2005-2020 ATMdesk Page 81 of 95

The paper is cut at black mark or at configured length and the form is delivered.
7.11.5 Print Alignment

Print a sequence of identical 80-character lines single wide to allow verification of line spacing
and alignment.
On USB printers capable of printing graphics a block of vertical black stripes is printed for the
same purpose.
On Two Side Thermal (2ST) printers loaded with Two-Side paper the same picture is printed
on the back of the statement. Each side is marked appropriately (“Side 1” or “Side 2”).
7.11.6 Slew Test

Print LDTX pattern 20 times, slew nine lines and then print another 20 LDTX.
7.11.7 Cut and Eject

Slew paper to the next black mark or configured length, cut the paper and deliver the form.
7.11.8 Capture
Move printed form from the transport to the capture bin.
7.11.9 Set Forms Count

Set number of forms for Bunch and Eject test.
This selection is only available for printers with Buncher.
7.11.10 Bunch and Eject

Cut and stack pre-set number of forms and then deliver stacked forms. Each form is marked
by an appropriate message (“Statement N of M”).
This test is only available for printers with Buncher.
7.11.11 Feed Motor Test

Run feed motor for several seconds. Paper must be removed from the printer before
This test is only available for USB printers.
7.11.12 Knife Test

Activate cut knife for a moment to verify its state. Paper must be removed from the printer
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This test is only available for USB printers.
7.11.13 Cam Motor Test

Run cam motor for several seconds. Paper must be removed from the printer before executing
this test.
This test is only available for USB roll (not fanfold) printers.
7.11.14 Transport Forward Test

Run paper transport motor forward for several seconds. Paper must be removed from the
This test is only available for SDC and USB fanfold printers.
7.11.15 Transport Reverse Test

Run paper transport motor backward for several seconds. Paper must be removed from the
This test is only available for SDC printers.
7.11.16 Buncher Clamp Test

Activate buncher clamp for several seconds and then deactivate it. Paper must be removed
from the printer before executing this test.
This test is only available for SDC and USB fanfold printers with Buncher.
7.11.17 Buncher Transport Forward

Run buncher transport motor forward for several seconds. Paper must be removed from the
This test is only available for SDC printers with Buncher.
7.11.18 Buncher Transport Reverse

Run buncher transport motor backward for several seconds. Paper must be removed from the
This test is only available for SDC printers with Buncher.
7.11.19 Buncher Motors Test

Run two buncher motors for several seconds. Paper must be removed from the printer before
This test is only available for USB roll (not fanfold) printers with Buncher.
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7.11.20 Buncher Stopper Test

Activate buncher paper stopper for several seconds. Paper must be removed from the printer
7.11.21 Buncher Roller Test

Activate buncher roller for several seconds. Paper must be removed from the printer before
7.11.22 Buncher Shutter Test

Activate buncher shutter for several seconds. Paper must be removed from the printer before
7.11.23 Buncher Flapper Test

Activate buncher flapper for several seconds. Paper must be removed from the printer before

• Print Quality
• Capture

• Sensor Test
• Print Quality (from both feeders for dual-roll printers)
• Print Alignment (from both feeders for dual-roll printers)
• Bunch and Eject (5 forms)
• Clear Transport (capture if forms are not taken)
© 2005-2020 ATMdesk Page 84 of 95

7.12 Barcode Readers

ATMdesk supports the following variants Barcode Readers:
• RS232 SSI Barcode Reader
7.12.1 Scan Barcode

Wait user to scan a barcode the screen and display decoded barcode data and barcode ID.
This test is run continuously and is stopped if no barcode is detected within 7 seconds.

• Scan Barcode
© 2005-2020 ATMdesk Page 85 of 95

7.13 Miscellaneous Interfaces

ATMdesk supports the following variants of Miscellaneous Indicators:
• SDC Miscellaneous Interface

• USB Miscellaneous Interface
• USB Mini Miscellaneous Interface
• USB Midi Miscellaneous Interface
Support for PC (LPT) Miscellaneous Interface (5670 ATMs and some 5870 ATMs) has been
discontinued in ATMdesk X. For these ATMs please use ATMdesk 8.
ATMdesk is unable to detect which components of a Miscellaneous Interface are actually

employed in a particular ATM. Therefore, all components (MEI, Indicators, Alarms and Mode
Switch) are offered for testing.
SDC Mode Switch (which can be mounted standalone or located on the BOP/EOP Operator
Panel) is connected directly to the ATM PC Core (SSPB/SSPA board). The switch is therefore
not technically part of the SDC Miscellaneous Interface but still presented as part of it for
uniformity.
If the ATM is equipped with Auto-Supervisor Feature, the switch is actually replaced by an
interlock operated when ATM cabinet is opened and closed. On these ATMs you will need to
exercise the interlock instead of the switch itself.
7.13.1 Set MEI Speed

Set up blinking speed for all other MEI tests. Default speed is 1 Hz.
7.13.2 MEI Tests

For each possible MEI indicator, a test is offered which blinks that MEI for three seconds. These
tests do not report any errors and require visual observation.
ATMdesk is unable to detect which MEIs are actually employed in a particular ATM. Therefore
all possible MEIs (MCRW, Cash, Receipt, Statement, Passbook, Depository, Envelope and
Extra) are offered for testing.
7.13.3 Indicators Tests

For each possible miscellaneous indicator a test is offered which activates that indicator for
three seconds and turns it off. These tests do not report any errors and require visual
observation.
ATMdesk is unable to detect which indicators are actually employed in a particular ATM.
Therefore all possible indicators (Facia Light, In-Service, Remote Status and Remote Relay) are
offered for testing.
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On some ATMs Remote Relay can be used to control safe door electronic lock. Therefore the
test requires that the user confirms access to the safe by opening safe door; this is monitored
using Safe Door Alarm sensor. If the safe door was not opened before the test, the user will be
given 20 seconds to do so before the test fails. On ATMs without Alarm harness safe door alarm
sensor is always active and therefore Remote Relay test is always enabled.
These tests are not available for Mini and Midi USB Miscellaneous Interfaces.
7.13.4 On-Board Turnaround

On-board turnaround test is performed.
This test is only available for SDC Miscellaneous Interfaces.
7.13.5 Alarms Sensors State

Current status of all possible alarm sensors is reported.
7.13.6 Mode Switch State

Current state of the mode switch is reported.
This test is not available when using USB-SDC Adapter instead of SSPB/SSPA board.
This test is not available when using a USB Miscellaneous Interface and the Mode Switch
harness is disconnected.
7.13.7 Mode Switch Toggle

Wait up to 7 seconds for the user to toggle mode switch.
This test is not available when using a USB Miscellaneous Interface and the Mode Switch
harness is disconnected.

• All MEIs activated and deactivated

• All indicators activated and deactivated
• On-board Turnaround
• Alarms Sensors State
• Mode Switch State
• Mode Switch Toggle
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7.14 Customer and Operator Displays

ATMdesk supports the following variants of Customer and Operator Displays:
• Front Customer Display

• Graphic Operator Panel (GOP/uGOP)
• Compact Operator Panel (COP)
7.14.1 Grid Test

Fill entire display with a rectangular grid. Press any key to return back to menu.
7.14.2 White/Red/Green/Blue Solid Test

Fill entire display with appropriate color. Press any key to return back to menu.
7.14.3 White/Red/Green/Blue Gradient Test

Fill entire display with stripes of increasing density, from black to 100% of the appropriate
color. Press any key to return back to menu.

There are no confidence tests for displays.
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7.15 Operator Panels

ATMdesk supports the following variants of Operator Panels:
• SDC Basic Operator Panel (BOP)

• SDC Enhanced Operator Panel (EOP)
• USB Front Service Interface (FSI) Keyboard
FSI is simply an ordinary USB PC keyboard and cannot be tested by ATMdesk, but can be used
as an input device to drive ATMdesk user interface.
Mode Switch located on the BOP/EOP is connected directly to the ATM PC Core (SSPB/SSPA
board). The switch is therefore not technically part of the BOP/EOP but still presented as part
of the Operator Panel for uniformity.
7.15.1 Linearity Test

Fill entire panel screen with ‘H’ character. Press a key to return back to menu.
7.15.2 Key Detect

Wait user to press a key on the operator panel and display matrix code and key position. This
test runs continuously and is stopped if no key is pressed within 7 seconds.
MDATA byte represents keypad matrix code (hardware position code) of the key pressed:
Left FDK EOP Right FDK

C1h C2h C3h C4h C5h C6h
C9h CAh CBh CCh CDh CEh
D1h D2h D3h D4h D5h D6h
D9h DAh DBh DCh DDh DEh
BOP
00h 01h 02h 03h
10h 11h 12h 13h
20h 21h 22h 23h
30h 31h 32h 33h
7.15.3 Rear Indicators Tests

For each possible rear indicator a test is offered which activates that indicator for three
seconds and turns it off. These tests do not report any errors and require visual observation.
© 2005-2020 ATMdesk Page 89 of 95

7.15.4 Slow/Fast Beep Tests

Emit slow/fast beep on the operator panel for three seconds. These tests do not report any
errors and require visual observation.
7.15.5 Mode Switch State

Current state of the mode switch is reported.
7.15.6 Mode Switch Toggle

Wait up to 7 seconds for the user to toggle mode switch.

• Linearity Test
• Key Detect
• All rear indicators activated and deactivated
• Mode Switch State
• Mode Switch Toggle
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7.16 Touch Screens

ATMdesk supports the following variants of Touch Screens:
• RS232 Surface Acoustic Wave Touch Screen (ELO)

• USB Surface Acoustic Wave Touch Screen (ELO 2700 IntelliTouch)
• USB Capacitive (CAP) Touch Screen (GDS)
• USB Projected Capacitive (PCAP) Exterior Touch Screen (Zytronic)
• USB Projected Capacitive (PCAP) UPDD Touch Screen (Zytronic X-Y)
• USB Graphic Operator Panel Touch Screen (GDS)
• USB Compact Operator Panel Touch Screen (PenMount)
7.16.1 Display Touch Coordinates

Wait user to touch the screen and display the point of touch as an asterisk on the screen. This
test is run continuously and is stopped if no touch is detected within 7 seconds.

• Display Touch Coordinates
© 2005-2020 ATMdesk Page 91 of 95

8 Troubleshooting
We do our best to make sure your ATMdesk runs flawlessly. Still, unfortunate things happen
sometimes.
Please follow the steps described in this chapter to fix most common problems.
You are always welcome to contact support@atmdesk.com anytime for further help.
© 2005-2020 ATMdesk Page 92 of 95

8.1 Troubleshooting ATMdesk X Software

If you face a problem while using your ATMdesk X on an ATM or on a PC, please proceed as
follows.
First, please login to your account on our website www.atmdesk.com and make sure you are
using latest version of ATMdesk X. The problem you are facing might already have been
resolved.
If the problem persists using the latest version, please contact ATMdesk Support Team at
support@atmdesk.com.
Please provide ATMdesk Debug Info (see [6.6]) along with your support
request to speed up our feedback. We will be unable to investigate your
case without Debug Info file and we will ask for it anyway before going
any further.
© 2005-2020 ATMdesk Page 93 of 95

8.2 Troubleshooting ATMdesk Web Agent

ATMdesk Web Agent is a local service on your PC required to provide access to your ATMdesk
keys from your browser.
Web Agent replaces Java applet and plugin previously used by the ATMdesk website for the
same purpose.
In order to function, Web Agent may require intervention from a system administrator; this
usually applies to PCs which are part of corporate network infrastructure. Please contact your
IT support department if you have troubles installing or using ATMdesk Web Agent.
The following information may be helpful for your IT support to identify and cure the issue.
ATMdesk Web Agent is a Windows service running on the PC. In order to install and start it,
the user must have appropriate privileges:
ATMdesk Web Agent service depends on Smart Card service which must be present and
enabled, i.e. configured for automatic or manual start (ATMdesk Keys are smart cards
conforming to USB-CCID specification):
ATMdesk Web Agent is a web server listening on port 8443 of local network interface
(127.0.0.1:8443). This interface is normally not blocked by firewalls but you may need to check
your firewall if you have a non-standard configuration.
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ATMdesk Web Agent serves HTTPS connections to domain mykey.atmdesk.com, which

resolves to IPv4 address of local interface (127.0.0.1). You may need to check your DNS
configuration to ensure such resolution is enabled. As a workaround, hosts file
(C:\Windows\System32\drivers\etc\hosts) can be used to resolve “mykey.atmdesk.com”.
Connections to local interface cannot be handled via proxy. If you have HTTP proxy configured,
you may need to add “mykey.atmdesk.com” to the exception list (most browsers respect
system Internet Options which are automatically updated by the Web Agent installer):
If all settings are correct, opening https://mykey.atmdesk.com:8443 in a web browser should

display a page like this:
© 2005-2020 ATMdesk Page 95 of 95

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ATMdesk® X

Diagnostic Solution for NCR SelfServ (66xx)

ATMdesk is a registered trademark of ATMdesk Diagnostics GmbH in the European Union.

It is the policy of ATMdesk to improve products as new technology, components, software,

© 2005-2020 ATMdesk Page 2 of 95

© 2005-2020 ATMdesk Page 3 of 95

7.4 Cash Dispensers ......................................................................................................... 53

© 2005-2020 ATMdesk Page 4 of 95

© 2005-2020 ATMdesk Page 5 of 95

• Licenses for servicing ATMs in the field.

© 2005-2020 ATMdesk Page 6 of 95

2.1 Licenses for Field Service

© 2005-2020 ATMdesk Page 7 of 95

2.2 Licenses for Repair Centers

© 2005-2020 ATMdesk Page 8 of 95

2.3 Time-based and Use-based Licenses

To summarize, licenses for field service exist as following options:

• ATMdesk/Pro+ licenses – Years, Months and Tickets

Licenses for repair centers exist only as time-based one-year option.

© 2005-2020 ATMdesk Page 9 of 95

2.4 Demo Mode

© 2005-2020 ATMdesk Page 10 of 95

3 ATMdesk X Software for Field Service (Live CD/USB)

ATMdesk X Software is freely downloadable from your online customer account.

© 2005-2020 ATMdesk Page 11 of 95

3.1 Building the Boot Disk

© 2005-2020 ATMdesk Page 12 of 95

3.2 Booting the ATM

• NCR 56xx/58xx/53xx/66xx ATM with the following PC Cores:

• Boot from CD/DVD or USB is allowed in the ATM BIOS.

Estoril motherboards do not boot from removable media automatically

To facilitate usage on through-the-wall ATMs, ATMdesk X automatically switches to operator

When rebooting ATMs running Windows 10 you should restart Windows

© 2005-2020 ATMdesk Page 13 of 95

3.3 USB Boot

Pocono motherboards have a known BIOS problem which causes USB

© 2005-2020 ATMdesk Page 14 of 95

3.4 UEFI Secure Boot

Select Enroll Hash to start enrolling process:

© 2005-2020 ATMdesk Page 15 of 95

Select loader.efi file from the list:

Select Exit and ATMdesk loading will continue:

© 2005-2020 ATMdesk Page 16 of 95

3.5 ATMs with older PC Cores

• LPX ELSB (am486), Diamond (Pentium-I) and Trent (Pentium-I)

© 2005-2020 ATMdesk Page 17 of 95

4 ATMdesk X Software for Repair Centers (Windows App)

ATMdesk X Software is freely downloadable from your online customer account.

ATMdesk X for Repair Centers must NOT be installed on the ATM’s PC

© 2005-2020 ATMdesk Page 18 of 95

4.1 Installing the Software

Support for Windows XP and Windows Vista has been discontinued.

Get ATMdesk X installer from DOWNLOAD page of your customer account:

You must have administrator rights to install ATMdesk X.

© 2005-2020 ATMdesk Page 19 of 95

4.2 ATMdesk USB-SDC Adapter

ATMdesk X for Repair Centers does NOT support NCR’s proprietary

© 2005-2020 ATMdesk Page 20 of 95

5 Handling Keys and Licenses

This chapter explains all these procedures in details.

© 2005-2020 ATMdesk Page 21 of 95

5.1 Installing ATMdesk Web Agent

Support for Windows XP and Windows Vista has been discontinued.

You must have administrator rights to install ATMdesk Web Agent.